VIZIO Mobile Customer ServiceVIZIO

VIZIO Mobile Customer Service

  1. VIZIO Mobile Customer Service
  2. VIZIO Mobile App Comments & Reviews (2024)
  3. VIZIO Mobile iPhone Images

Your TV. Your Way. VIZIO Mobile lets you search, browse, and launch entertainment directly to your TV, plus so much more!



With VIZIO Mobile, you can:

• Control your TV from the palm of your hand, without searching for the remote

• Search for your entertainment in seconds using your VIZIO Mobile keyboard or just your voice

• Launch shows, movies and more on your VIZIO TV directly from VIZIO Mobile

• Save money by quickly finding which apps stream your next movie or show for free



Your phone or tablet must be connected to the same wireless network as your VIZIO devices to use certain features of the mobile app. Select features of VIZIO Mobile require a free VIZIO Account.



Features:

1. Effortless Discovery: VIZIO Mobile brings together entertainment from multiple apps into one simple experience.

2. Launch Your Favorite Apps on Your TV: Forget the remote, VIZIO Mobile does it all.

3. Your Control Center: Power on/off devices, play/pause content, adjust volume and more.

4. Easy Typing: Email and password completion is easier than ever thanks to VIZIO Mobile’s keyboard.

5. Advanced Settings Made Easy: Adjust aspect ratio, select input, calibrate picture and more.

6. Go Behind the Scenes: Check out show ratings, synopsis, cast, crew, clips and more.



VIZIO Crave Speakers cannot output audio from TVs/displays or be connected as an additional channel to an existing sound bar or sound system. Additional supported SmartCast or Chromecast-enabled audio products are required (not included) for Multi-Room feature. Streaming different songs to different speakers at the same time is not supported when using a single app running on a single mobile device. To stream a different song to different speakers at the same time, you’ll need to stream from a different app or a separate mobile device.

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The applications and content pictured herein or described on this page may only be available in certain countries and languages, may require additional fees or subscription charges, and may be subject to future updates, modifications, interruption and/or discontinuation of service without notice. VIZIO has no control over third party applications or content and assumes no responsibility for the availability or interruption of such applications or content. Additional third-party terms, conditions and restrictions apply. High-speed/broadband Internet service and access equipment are required and are not provided by VIZIO. Not all Google Cast-enabled apps are integrated with VIZIO SmartCast and may require additional steps to cast.



For help, please visit our Customer Help Center: support.vizio.com



Terms of Use: https://www.vizio.com/en/terms/account-terms

Privacy Policy: https://www.vizio.com/en/terms/privacy-policy

VIZIO Mobile App Comments & Reviews

VIZIO Mobile Positive Reviews

I did LOVE this remote app. UPDATEDUPDATE: I reached out to support again today. I asked if the app supports multiple devices and they said yes. So it seems support person #1 was wrong like I thought. I was finally able to connect my multiple TV’s. All seems good now. I have to say I used this app for years and loved it. I am a brand loyal Vizio customer and have three tvs. I used the app with two of them every day. Since the latest upgrades I can only connect to one tv. This is a major disappointment as two tvs are close enough so that the remote affects both tvs. The app solved that problem. I spent about an hour last night with chat support. After trying to get the app to recognize the second tv I was told to try a different device. I was able to connect to the other tv on my iPad. They then told me the problem was solved. It isn’t solved! I don’t want to use a phone for one tv and my iPad for the second tv. They said I can only connect to one device using the app. Why then did they spend an hour troubleshooting with me if it won’t connect to more than one device? It worked fine before they upgraded it. Why take away features? Very DISAPPOINTED..Version: 3.1.0

Remote UpdateSo I’ve had a Vizio tv for a while now and have been using the previous version of the app. The remote used a swipe instead of tap for the arrow functions (up,down,left,right) which was pretty hard to get used to but I ended up being comfortable with it. The new update removed that and has now gone to a tap instead of swipe. All which is fine and the interface seems less buggy. The only issue I am having with this is where the watchfree and home button are located. They are placed extremely close to the up and down arrows respectively. Since the update, when trying to search for something to watch on an app, I keep accidentally hitting the home button and watch free button which automatically takes you out of that app. It’s just a little frustrating when I feel those buttons could have easily been placed elsewhere. Other than that I have no qualms about the update as of yet and actually prefer it a little over the previous version. I would have easily given 5 stars had it not been for that small issue..Version: 2.4.2

Works great, easy to useI have poor vision and had my vision accessibility on my phone set up to provide me with larger display (zoomed in). Originally, I didn’t realize that the app provided volume control because volume buttons did not show up on my screen. After turning off my vision accessibility settings, I realized that there was the ability to control the volume of my television. Idk if the developer can fix this issue but it would definitely benefit those with limited vision to have the volume controls appear on their device display. Still gave five stars because everything else is absolutely wonderful. I actually chose to just leave my vision accessibility turned off (zoomed out) so that I can control the volume. It’s difficult to see or read anything on my phone now, but I use this app every day and decided it was too much of a hassle to keep changing settings. If this can be fixed, I think it would definitely make this app even better than it already is. Thank you in advance for taking this into consideration 😊.Version: 2.6.0

Time to update my reviewMy last review was god-awful the remote was super slow couldn’t get connection. It would constantly disconnect, but over the past year they have improved it an extreme amount, even going to the extent of changing the look of it now in the latest update, which I kind of like but I wish they brought back the remote button feature where you could click the button on the phone and it made it look like the remote, and the swiping feature, I really do miss the swiping feature as well. That was great just some of the UI from the old date needs to be brought to the new update but other than that I really am enjoying it. I have no more connection issues and everything is fast and responsive. PS this is coming from a person with multiple Vizio smart cast TVs in the house. This app controls all the TVs in my home. We do not use physical remotes. Everything is done by the app so it is extremely important to me that it works well that is why we bought the Vizio smart TVs with smart cast..Version: 2.4.2

A glitch and a couple suggestionsOverall the app works great. needed it to use as a literal remote since our physical buttons tend to become hard to use very quickly. however, today the app glitched. went to turn the volume up from about 20 to 45, and apparently i pressed the button too many times because it ended up continuing to raise the volume. it continued well past however many times i’d pressed the button. my dad and i tried to stop it for a couple minutes. i continuously pressed the lower button volume on the app, and my dad kept pressing mute, but to no avail. it only stopped when i closed the app. i went to look around for a place to report a bug and there’s nothing that i could find, so there’s my main suggestion: an easily accessible place in the app to report bugs such as these. it’d also be nice to hold down the volume buttons instead of tapping over and over :P feel like maybe it’d help a little bit in preventing this bug..Version: 2.7.1

Way Better Than Physical Remote!I got this app after I lost my second physical remote (the first died for inexplicable reasons), and I'm never looking back. Both remotes would often not register presses. The only reason I'm giving 4 out of 5 stars is because there is a 1-2 second delay between pressing a button and the action happening. Even though the app registers every press and the delay might not sound like a lot, when you're typing a search term it's a little annoying. Love having access to the speech input Beta, even though it currently only processes simple terms/phrases like "home" and "go to [whatever streaming service]". My main feedback would be that searching for content brings you home even if you have an app currently open, whereas I'd prefer to search in-app..Version: 2.2.9

Better than standard remoteFirst - I rarely write reviews unless something impresses me. The Visio Mobile App is one of those that I feel is deserving of a review. First - having a remote is always at your fingertips via mobile phone. No more searching for the lost remote that magically finds its way into the cracks of the sofa or under it. I was pleasantly surprised the mobile app was compatible with our older Visio TVs in the house. (5 total). With the OTA (over the air) updates each TV has regularly- ensuring compatibility was forward thinking on Visio’s behalf. Using the mobile app also ensures no interference with other devices that have IR receivers such as LED strip lighting. This allows us to control the TV without the annoyance of triggering LEDs that start changing colors or blinking in the adjacent book shelves or back-lit LEDs behind the TV. We have a game room with multiple TVs . The mobile app also ensures that we turn on / off and change the channels and other integrated apps of the correct TV; rather than all three at the same time that are otherwise in the field of view of the traditional IR remote. (We know this first hand). Like the aforementioned LED issue, having a dedicated IP address allows for better control than common frequencies In various IR remotes..Version: 3.2.1

I have not had the same problems as everyone elseThis app works perfectly I haven’t had any problems with it, one of the greatest things about it is that if one of your family members is watching something and they leave the room you can change the channel without having to go on a hunt for the remote like it is a rare animal or something. There is no free trial for this app either so it is not like those other remote apps that only allow you to use any button by paying, there is one problem though I don’t know if it is like just the iPhone 13 but some of the buttons are at the bottom of the screen snd it will not allow me to scroll down although there is a little bit of the buttons showing so when I tap it i have to be extra careful about where I am tapping.Version: 2.7.0

This is a pretty convenient app.Listen, I have read a bunch of reviews about this app, and about eight times out of ten some crybaby is whining about the new remote design. It’s Vizio apps deal with it!! Anyways, that’s not my point. My actual point is this is a great app almost no bugs, smooth connection, and it’s easy to use! I don’t even see anything wrong with the new remote design (except the fact it’s hard to use the certain buttons on smaller phones) Heck, I love it! The reason I gave it 4 stars instead of 5 is because when I put in the right account information it wont let me in so I have to make a whole new account I’m running out of emails and passwords man! Please fix that, but other than that keep up the great work!.Version: 2.6.0

A must have even if you have the original tv remote!!We are a Vizio family. A tv in bedrooms and the living room. I absolutely love this app because I can use it to function all the different tvs easily just by selecting which tv at the top. You can save your favorite tv apps and then power on the tv by selecting your app ie Netflix and it will go straight to that app by simply selecting that app. It has a pop up keyboard so no more having to scroll through all the letters for login, passwords and searching titles . You still have access to all the settings like sleep timer etc. you can do everything that the original remote can and even more awesome things that make it so much easier. I originally downloaded this as I have LED lights in my room and everytime I would use the tv remote it would change the colors of my lights which was highly annoying. Now I don’t even use the regular tv remote even if the LED lights are off. I tried a few other multipurpose tv remote apps but they didn’t have any of these features and also had ads. Do yourself a favor and download this. I swear it makes everything so much easier!!.Version: 3.1.0

Great idea, iffy executionSuper grateful to have this similar to the concept of what you would have with an apple remote! It can be super convenient and easy to use! With that being said it definitely needs some further development as it rarely keeps me signed in which means i have to sign in multiple times a day sometimes and agree to terms each time when of course when watching tv you want everything to be as effecient as possible. Other than that for the most part I actually haven’t experienced any of the issues other reviews mention to my recollection BUT i also mainly just use it to easily navigate to tv ‘apps’ not so much for the remote function. I honestly have more issues with my vizio tv itself than this app. Overall, worth downloading could be better but could also be significantly worse.Version: 2.2.9

NEW UI makes my TV slowThe last firmware update makes my TV Vizio slow. I have two (V505-G9) and (D40f-G9) both smart tv. Both of them get really slow after last firmware months ago. I understand Vizio needs sponsors to get a income. But the last firmware has a lot of ads. I giving you 3 stars cuz I found a way to watch Local TV channels without use (Watch Free+) using this app. I do not understand why Vizio developers wants to force their customers to use (Watch Free+) to see local tv channels. Today I talk with “Joan” agent and his solution is to unplug and plug back every time the tv gets slow. That is not a solution. Vizio developers should let Vizio users to choose (Watch Free+) or not. And also let Vizio users to uninstall apps. Or better try to fix and release a new update solving those problems about why some TVs units get slow. Today I got an outage internet service in my area. And I need to go to settings and forget WiFi to use the TV. Cuz (Watch Free+) and (SmartCast) get in an infinite loop …. message saying loading…… If this persists probably I will return this TV that I got on BestBuy. I was so happy when I bought it months ago but now is very frustrating see it running too slow. Thank God I got I warranty for 5 years..Version: 3.2.0

A few functionality issuesThis app works fine until they change something which completely screws up the app. This happens semi-frequently, enough to be annoying, but not enough to stop using the app. Although I will say, I do like the idea of a remote on your phone instead of having to search for the physical remote every time (which I usually cannot find). However, that doesn’t take away from the flaws this app has. Multiple times, when I open the app, it immediately closes, and this goes on for about 2-3 times. In addition (and this is VERY annoying) some of my ‘favorite’ apps DISAPPEAR and I have to re-add them EVERY TIME. For example, I currently have 7 ‘favorite’ apps. When I re-enter the app, 4 of them will have been ‘un-favorited’ and I have to go back to re-favorite them..Version: 2.5.6

Private listening PLEASEThe app works great, it does everything it’s supposed to do and quickly. I use it specifically for the ‘favorites’ tab to quickly load up whatever streaming service I want to use at that given time. The one thing it needs though is private listening. That’s my favorite thing about the Roku app but this one doesn’t have it. It’s so so useful if you live in a noisy household to play the audio through your phone or even headphones that you probably already have connected to your phone. Adding a private listening feature would bring this app to a 10/10 pls pls pls make it happen kind Vizio people.Version: 3.3.0

Haters are idiots!Dog chewed up one of my controllers and downloaded this app. It works on my living room 70 inch TV, my family room TV and my master bedroom TV. All Viszio. After my first Vizio (Black Friday special) purchase, I have been nothing but impressed with how good it is for the price. My pup chewed on one of my remotes and so I downloaded this app. It has worked perfectly as it says it would and now I’m sad that I spent money on ordering a new controller as I don’t feel I need it now. If you want to hate, my advice is; you need to spend more than double the money and purchase a “name brand” tv and complain to their customer service when it doesn’t live up to your standards. This App works great for me..Version: 2.3.1

Best inventionHaving a toddler and a fast pace life nobody has time to keep locating a remote so this app has been amazing. I always suggest people having a universal remote on hand because when I moved I lost my remote and because the WiFi was not set up on my tv yet it was unable to connect to the Vizio app on my phone. so if it wasn’t for my universal remote I wouldn’t have been able to connect it 😂so I suggest they look into an option to connect it without being on the same WiFi at least for setup purposes via the app. Other than that this app is fire 🔥 Vizio has been my best T.v purchase yet and I plan on getting the brand again for my sons room..Version: 3.2.1

Visio & Smartcast is #1After MANY flat screen purchases over the years(Toshiba, Sony, TCL, LG, Samsung-the worst BTW) I chose Visio for the specific reason of it’s smart TV software support and streaming capabilities. Integration of smartphone technology, Bluetooth capabilities and incredible variety of streaming platforms is what Visio offers that stands out from ALL other makers currently. You can stream SEAMLESSLY from any Bluetooth enabled device, in an instant, to Visio’s Smartcast interface. Pairing is a BREEZE, and my PC, laptop and phone all works together and is not restricted or reliant on CLUNKY APPS or OPERATING SYSTEMS. Get one! You will not regret it! The ease of use is simple and intuitive and user friendly for even a 60 something grandma like me!.Version: 2.3.2

Amaze balls!Awsome application! Not like all the others that after changing two volume levels you are forced to watch ad after ad pertaining to a game you would never play or some sketchy app you would not trust on you dogs phone! Only down side is having to have WiFi. I understand the adds but how about sell application for 3 bucks and it works WiFi or not! We loose remotes all the time but cell phones are attached to the hip! I mean the phone does everything but change the channel on the tv now anyway. I think it’s a brilliant idea and would make millions. Put me in charge and I will make not only myself rich but all of you richer!.Version: 3.1.0

If it’s not broke…I don’t think I’ve ever rated an app before, and if I have its very rare because I don’t give out my time for free. However, seeing as I use this app on a daily basis, the sudden upgrades have caused concern and is why I felt I must leave a review. My biggest issue is the loss of the central track pad. I don’t like clicking buttons one at a time and the track pad made it so effortless to use the app. It was without a doubt my favorite part. I don’t necessarily have a problem with the ad at the top as I’m watching tv…not the remote so it really doesn’t bother me. I do however miss the CC button… Something I’ve noticed during the previous update is when I use the “reboot” feature on the mobile app, it resets the entire tv and I have to dig out the original remote to set up the tv again. The main reason for using the mobile app is the lack of back light with the original remote. Yes we aren’t supposed to watch tv in the dark but I do and I can’t see what I’m hitting… This is me being knit-picky, but it would be nice if the keyboard feature was more universal. The delete button sometimes goes back a page or doesn’t type at all..Version: 2.4.2

The experience..This is Amazing, if you have a Vizio tv you need the app, it allows you to have access to a remote, you don’t have to buy a remote, do it on your phone! This is some great and smart technology, and I like how it does not glitch like a regular remote, you don’t have to get up from your cozy bed to grab your remote, that’s why this app is best, easy to use, simple to learn, I never experienced a more beautiful technology than this, this is a great invention I think people who make tv’s should make something like this too. This is my first ever experience and you should definitely download this. I hope you enjoy my review..Version: 3.2.1

Up there with AppleI know there are people that just don’t like Apple just because they don’t know any better ! Or they just can’t afford it but then you have the other 75% of the world that knows quality and that’s exactly what this Vizio App is ! Top quality of Products right here ! I’ve been buying Vizio TVs for about 10 years and they are always ahead of the game ! And their sound systems or again Top Notch ! I currently have the 55” 4K with their surround sound system which is unreal ! And now I have a remote that controls everything together individual and as deep into the system and their original remote! Top Shelf 360°.Version: 2.3.1

So good, so great!The remote to my smart tv broke and I really did not want to 1) have to spend money on a new one, and 2) have to wait for it to con in before I could watch tv. This was the perfect solution and a breeze to install. After using it, I discovered that it is better than the original remote because it has shortcuts for apps you can favorite, and you can use the keyboard instead of having to scroll through the in app search keyboard one letter at a time, especially since they all seem to have a different system. So much faster and easier to have everything streamlined!.Version: 2.2.9

I can finally use Vizio Crave Pro EQ with app nowFor a couple years I had the Vizio Crave Pro I used to be able to use the eq in the Vizio chrome cast app and I did not use my speaker for a while but then I wanted to use it and the eq was not working on the new app or new update which app is now called Vizio Mobile the EQ stopped working I was stuck with Vizios standard eq for a long time until a week ago I saw a update and updated my app thinking maybe they fixed the problem and I was so happy when I reconnected my Vizio and I was able to change the EQ. I now use my Vizio everyday and am much more happy with this Vizio app, Thanks Vizio for fixing the issue.Version: 3.0.0

Remote updateI like the app but the remote seriously needs to be updated. It delays constantly. Also is there a way to quick save shows to my watch list on different apps instead of having to go to each show scroll down multiple times save to my watch list then go back to browsing? On most remotes you can hold down menu or something to get a mini list for those options. It would be more convenient to make this remote something like a universal type that has quick ways to navigate without the delays. I honestly just want a remote sent to me. When my tv is knocked off the internet I can’t even link it back, that’s a whole different headache..Version: 3.2.1

Well designed app. Very user.Was using an 11 year old Samsung smart tv. Upgraded to a new 43” Vizio and am amazed how far the smart tv has come. The Vizio app is well designed, and works seamlessly across multiple devices, some 6 years older than the new TV. My favorite app function is its ability to turn a phone into a remote control. Easily connects to devices, and has full functionality controlling the tv. Keyboard is great when searching for programs, apps, whatever. On my iPhone the speak to type function is a beta version, and works perfectly. Really great app, highly recommend!.Version: 2.3.4

TV choicesTV programs up to date but could update their movie and series!.Version: 3.3.0

New version with less functionYou should still offer a button for full remote functions! Thanks!.Version: 2.4.2

FlaBOYant!So GOURD.Version: 3.3.2

Horrible updateThat’s surely one way to force people to buy new equipment. Doesn’t seem to be compatible with my current 5.1.2 soundbar, just crashes since the new app version. Support doesn’t seem to care either, guess you’ll get what you pay for. Update: I found out what makes this new app version crash … the following URL needs to be whitelisted in your ad blocker / pihole / nextdns. After that it works fine, remove blanks: vid-io-iad .springserve . com.Version: 2.4.2

Good too haveIt’s is very good.Version: 3.2.1

Pump up the featuresIt’s a great app for this SoundBar. However it could be much better by reviewing the layout. Here are 3 main points: 1. Provide a direct link for Audio settings on main window. 2. Make the audio confirmation volume set to or by the volume control because it is extremely inconvenient in the middle of the night to hear “connected” loud. Also the app should command to the device it’s linked to show when it is connected. 3. Enable to manage Height volume for Front and Rear Speakers separately. 4. An LED lit screen when using the remote control would have made a world difference in a User Friendly approach..Version: 3.2.1

Great design 👍🏻Gets faster all the time with the updates.Version: 3.2.1

Love the new update!Give front end a raise!!! I really like that I can access apps directly on the interface without having to scroll through the TV. And Tubi is back! Please don’t change this setup five stars..Version: 3.1.0

It just worksI use my iPhone 11 as a remote control and it does everything that it’s supposed to do with added features. Great app.Version: 3.0.1

ExcellentVery Nice Product easy to use and very well made!.Version: 3.0.0

Great pairing very fastGreat product.Version: 2.6.0

SmoothThe haptic feedback on the smartphone experience makes ffwd and revs so, so smooth. I enjoy the app more than the remote, although I love still having the comfort of a remote..Version: 2.5.5

GreatI love the app works great for my setup, makes it real easy to setup and use. Thanks.Version: 2.4.2

Dumb home buttonWhy? Why would you put the home button right above the volume buttons? It constantly gets hit when I’m lowering the volume. Such a bad place to put it. Move it somewhere else!.Version: 2.4.2

Make an Apple Watch appIt is a really good app, but there is only one problem this app does not work with my Apple Watch, I always try to find a app that controls my Vizio tv with my Apple Watch but I cannot find it. So can you pls make this app work with Apple Watch Series 7 so I can use my watch to control my tv. Other than that this app is very useful..Version: 2.4.2

Meh!It's not horrible but prefer the old format with the big touchpad. Plus the screenshot taking up the upper third of the screen is a waste of space that could be used for other function buttons... like a power on/off button..Version: 2.4.2

Two Major flaw(s)Something happened to the radio receiver on my television so my handheld remote would not work and my universal remote would also not work. So, I got the app… Got it set up and it worked fine. When it was time to go to bed I thought I would try to reboot of the television. I selected reboot… But instead of doing a reboot, it did a factory reset. I did not accidentally select factory reset, which was another option. I absolutely selected reboot and it asked me if I wanted to reboot. The factory reset immediately disabled the app from controlling the television and it was impossible to set it up again without first setting up the television. The only problem was I could not do that because the handheld remote was not working, and the minimal buttons on the back of the television did not work for the factory reset menu. As luck would have it, once the reset restarted the television a few times, it must’ve reset the radio signal receiver, and the handheld remote worked again, and with that I was able to set up the television again, and once it was set up I was able to connect the television to the app. It would be nice if the app could be used in the absence of a handheld remote and when the television had been reset. This seems to be a no-brainer. And it would also be nice if the television reboot did a television reboot… Like it does from the set up menu on the television. Instead of doing a full factory reset. If I didn’t get extremely lucky here I would’ve been totally screwed and unable to use my television without undergoing a time consuming and expensive servicing to replace the radio receiver for the hand held remote. It was only by blind luck but the receiver reset itself from the factory reset..Version: 2.3.1

GoodVery useful app.Version: 2.3.3

Love it!!! Let the kids fight over the remote… I have my ownBoom!!! Mic Drop.Version: 2.3.2

Works great when the remote has gone missingWork as good if not better than the real remote.Version: 2.3.1

Need Canada settingsApp works well with the TV. Only issue is that for Canadian users most of the casting apps referenced are not usable here. Would be nice if it had a Canada mode..Version: 1.1.31

I love it now if I loose my remote I can use thisLove it.Version: 2.2.9

DocAwesome 👌.Version: 2.2.9

Very easy to useThere is very slight delay when using the app, but other than that it’s a great way to control your TV!.Version: 2.2.9

Works flawlessly even when my real remote doesn’t.Great backup..Version: 2.2.9

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.3.0


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