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Traeger Customer Service

  1. Traeger Customer Service
  2. Traeger App Comments & Reviews (2024)
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The Traeger App puts a world of flavor at your fingertips. Control your grill anytime, anywhere with WiFIRE®, access over 1000 wood-fired recipes, learn from the pros, and receive curated content that helps you become a better cook, all right from your phone.

Featuring:
• WiFIRE® Control: Adjust grill temperature, monitor internal food temps, set alerts and timers, & more directly through the App.
• Learn From the Pros: Detailed videos featuring recipes and tips & tricks put you in the kitchen with your favorite pitmasters and chefs.
• Over 1000 Recipes: Access amazing wood-fired recipes that cover everything from BBQ to baked goods.
• Follow Your Favorites: Never miss a new recipe from your favorite pitmasters & chefs.
• Shop: Order pellets, sauces, rubs, accessories, and everything else the Traeger website has to offer right from the App.
• Dealer Locator: Find dealers near you for all of your Traeger needs.

Traeger App Comments & Reviews

Traeger Positive Reviews

Skip the essaysYou ever try and google a recipe and have to sit there and scroll through a 10 page essay on the history of the authors grandma and the passage of her secret baked ziti recipe just to find out you don’t have an emulsifier (what even is that) and you can’t do it. So it’s on to the next essay just to try and find an ingredients list. Well those days are behind you now. Just a picture of the food and a name saying “hey, does this look bomb to you? Here’s how you make it.” The app is extremely intuitive and user friendly. Hide what you don’t want to see, open what you do. Save recipes that you want to come back to later. I save my recipes and go to the store with nothing but the Traeger app. Just open up the recipes I want to make as I shop and look at the ingredients. Easy. I went from cooking almost nothing to doing ALL the cooking in my household. Every night before bed my wife prays and thanks Jesus for inventing the Traeger because now she doesn’t have to cook anymore. 10/10 would recommend..Version: 2.0.15

Not totally happyI got my Traeger around October of last year... I have used it so far just 5 times. The problems started the second time I used it...in the middle of the cooking session the unit “turned off” and I had to pull everything out start all over after vacuuming the fire box and calling your service department for instructions..I cleaned the thermostat with vinegar as instructed and managed to re-start it again and finished my meal.. they sent me a new fan motor and I replaced it. Yesterday (the fifth time I use it) it did the same thing...it set my cooking back 1 1/2 hours because that’s what it took for me to realize it had turned off...although the blower was working and the wood-chip hopper was full and so was the gure box with unburnt chips...called customer service again and could hardly understand the rep because of his heavy accent...after trying to talk with him for about 20 minutes we finally gave up....I proceeded to clean everything up and was able to restart the unit and finished cooking my pork butt...it has been very annoying to have to ho thru these restarts ...on a fairly new (only used five times) unit....Version: 2.0.9

Really nice.I have just received and assembled the smoker. There are some things I would have wanted better upon opening. The box was a little worn for wear but my kids very much enjoy the box cabin! I think there should have been nylon tape to hold the lid closed. Wife tipped to far and dinged the hood from falling open. Somethin not favorable. Also underneath the front shelf the stainless discoloration from the weld could have been touched up with some scotch bright. Also the ground edges around the front of that shelf could be a bit smoother. Just a very small detail that I think would take this smoker to the next level of luxury. The good about this smoker is the easy setup. The WiFi signal was easy to configure. A feature I’m looking forward to use. I will update this review after some time to give a full detail of my opinion. It is a very nice smoker and I look forward to many cooks for friends, family, co-workers, and hopefully do some charity work for hungry people..Version: 2.1.0

Life Changing!I have owned a basic Traeger grill purchased impulsively on HSN for over a year ago with surprisingly amazing results time after time. This includes an unprecedented confidence developed after consistently spot-on results from routine family meals to high pressure holiday and party events. This includes Traeger 3-2-1 ribs, seafood, and numerous summer veggies that might be the most incredible foods I’ve ever cooked. I have also used this simple grill as a supplemental oven for every holiday due to its amazing consistency and results; We depend on it unconditionally. Today I received my new Ironwood 650, purchased for me by my wife for my birthday, that raises the bar even higher. After I synced the grill with my Traeger app and used the probe to cook filet mignon to wood-fired perfection, I now understand the potential that lies ahead for me and my family. Bottom line: Thank you Traeger for helping me become an unbridled, confident griller with noboundaries to what I’m able to cook to perfection. Sign me up to be a Traeger evangelist. Boom!.Version: 2.0.10

Recipes are amazing accessibility for blind users, not so much.I am a blind iPhone user using voiceover. The app does not work well with this feature of iOS. As a blind user, many parts of this app or just not intuitive or don’t work at all. One of the big ones is that the buttons are not labeled. What I see in the voiceover rendition is three buttons that have no labels and then three labels under the buttons that I believe respond to those buttons. The biggest concern though is that when trying to turn off the grill from the app, the button that says to “put out the fire“ is not visible to voiceover. In other words, I cannot turn off the grill independently. Please provide me a way to communicate with the developer directly, with respect to accessibility challenges. I would be happy to provide not only my own feedback, but to also point them at other users of grills that are blind, that might be willing to change if this product were a bit more accessible. Lots of money for a great product, I’m hoping that the application gets more accessible..Version: 2.1.1

I love my Traeger, but the wife hates it*STORY TIME* Let me tell you something, I’m no pro at grilling whatsoever. I just moved into a new neighborhood with my wife and 3 kids. Local hardware store happens to be a Traeger dealer, so I said to myself “you know what? Why not?”, so I grabbed this pro series 780. Now, I grew up on nothing but charcoal, and for special occasions the propane grill got busted out. This smoker absolutely blows any other grill I’ve personally owned out of the water. My wife hates this thing because I’m finding things that she makes,(which is phenomenal, for anyone who’s curious), and trying a shot with the Traeger. And somehow, someway, it makes it better. I’ve even had the neighbor ask me what I’m making because the aroma this unit puts out Is mesmerizing. If you want to amp up what you’re already good at, or what your significant other is good at making, do yourself a favor and buy yourself one of these grills, you won’t regret it 🤙🏻🤙🏻🤙🏻.Version: 2.1.0

Unfortunately, you’re losing my supportMy Traeger with wifire worked flawlessly for months. Suddenly in February, the wifire can’t pick up WiFi signal. Every phone, computer, iPad, and smart tv in this house has no issues. Neither does my Ring alarm, cameras and door bells. But suddenly wi fire went to hell. The app locks up and I’m sick and tired of retrying over and over again to connect. Especially when it was so easy and flawless for months. Your reviews are building about this problem and you even call out “having provisioning problems” on your website...so it must be a serious problem. The solutions, unfortunately, go toward telling your customers to fix their WiFi. Well, I set my router ON my grill. Can’t get any closer than that! Still no luck. I bought this model BECAUSE OF Wi Fire. I want it fixed and tell whatever engineer messed this up to be exited quickly..Version: 1.4.3

Needs WorkI have two Traeger machines and enjoy them very much, aside from some recurring frustrations with how they perform. ! I’m a creative back yard cook and like to draw inspiration from the recipes on Traeger’s App but it is definitely frustrating to do a search. If the search criteria I input isn’t very specific, I get anything but what I’m looking for. I also don’t like how you can’t go back to the exact spot you came from when using the App for my iMac, I get stuck having to scroll from the beginning and just don’t understand why the developers would set it up this way. This is not a new problem, so I really wonder if anyone at Traeger is really paying attention?! Despite my frustrations, I do continue to use the app and my machines. I guess I’ve come to understand the limitations of the Apps and go in knowing I may not always find what I’m looking for. I’m currently looking at a different version of these machines but I’d probably still always refer back to Traeger because most all of the recipes they offer us users are pretty darn awesome!.Version: 1.4.0

Most recent app update and UI is BAD! BugsSo over the last couple months I saw a lot of hype for the new grills. Great! However this most recent app update isn’t good, it’s really bad! I am an an existing customer. The ui is not intuitive and doesn’t actually work when you are in recipes and make now. Did anyone test this? You literally can’t read the recipe and do the app make now temps. I bought a MEATER thermo and don’t use the probe. You sell both but set requirements to use a probe. You are going to lose out if you don’t inform or fix the probe requirement. I won’t use your app to use wifire anymore= less eyes on your stuff. MEATER probe is better. Reverse it into existing firmware. Something is up with high temps and preheating. Won’t hold and jumpy disconnect. Have Wi-Fi 6 and 2 gig bandwidth. My platform didn’t change. Horrible update.Version: 3.0.0

Useful for controlling my Traeger but could be improvedDuring my first overnight cook I somehow managed to hit the “keep warm” setting while keeping an eye on temps and never noticed it, this almost cost me my game day meal for the family. I thought the smoker was smoking but for at least 5 hours the grill was just keeping the meat warm. I think the keep it warm setting should be moved to the temperature scroll or at the very least require confirmation before setting the grill to warm. One other thing that I find disappointing is not having the ability to track the temperature through the cook. I use a cheap Bluetooth monitor and the app allows me to see the temperature and gives me a graph for the past several hours allowing me to know what the temps have been using a simple line graph. I thought for sure this app would do that, but unfortunately I will need to use another app + thermometer to track temps throughout the cook. So far these are the two features I feel that the app is missing..Version: 1.3.7

Very helpful, easy, and vast with recipes.I downloaded the Traeger app at first just to see what they have on there, not necessarily for their recipes, and now after using it for a while I love it. The simplicity and ease to find a delicious recipe is one tap away which is so helpful when throwing a party and you want to impress your guests. You can’t open this app and not find what you’re looking for. They exceed all expectations for a bbq app. I’ve used this app for so many recipes now for when I have parties and I just want to try something new and may I say Traeger does not disappoint, along with their smoker. You gotta be a super picky eater if you have trouble looking the perfect recipe cause every recipe I’ve used has been finger lickin’ good. The videos they have are very helpful as well to learn or see other methods on how other people cook. Traeger has done an amazing job with the app..Version: 2.1.0

Works like a champ!After a lot of research , I purchased the pro-780 this week. There were other grills that had same or better build quality at a lower price, but what won me over was the reputation and devout following that Treager has. The reviews speak for themselves. I am blown away by how great this grill works, “ set it and forget it” is legit! I had some minor hiccups with the WiFiire app initially, and had to remove & reinstall the app because it wasn’t connecting to my WiFi, but after I reinstalled the app it has been working perfectly, no issues at all. I am able to dial up my grill settings when I’m out and about. I can make adjustments on the fly, and I get notifications when my grill hits its desired temps. This is a total game changer coming from a Big Green Egg. I am so happy with my purchase. Thanks for putting out a good product Traeger..Version: 1.4.2

Worth the purchaseI had a green egg and then after 2 years, my wife convinced me to buy a Traeger. Initially, I thought “pellet” grilling was for sissies and the taste of the smoke would be of lower quality. BUT I WAS WRONG! The only thing that I do not like about my Traeger is the hinge on the door. I purchased a thermal covering for the winter so I can get to my higher temperatures due to the cold but it adds more weight to the door. By design, the door hinge is not strong enough to hold the door open over time. My Traeger is only two years old and the hinge has already broken on my door. It is under warranty and I need to replace it because it. And yes, I sold my Green Egg less mess, less fuss, and less temperature fluctuations! I rate the Traeger 4 Stars. Once the hinge design is corrected, I would give it 5 stars!.Version: 2.0.4

MeI also had a problem with my Traeger when it updated while I was cooking I called and the person that I talked to that I had a program he knew nothing about. I thought he did not know what he was doing after he made attempts to correct the problem he advise me I don’t know what I was doing so I sent him a screenshot and he referred me to management after waiting 3 or 4 days I called and a lady answered the phone I explained my problem and she looked at The program and told me I’m going to fix your bbq so you can get back to enjoying your self. I felt she would take care of this problem and she did and I’m extremely happy she did and outstanding job please thank her for me again and every day for a month because she definitely is the best one I ever talk to. Again thank you so much. Mirl.Version: 2.0.2

If you can’t connect to the Wi-Fi read thisI was totally frustrated trying to connect my Wi-Fi to my grill nothing seem to work and it was like all the other reviews saying that it doesn’t work... my local grill shop walked me through it and I hooked it up on the very first try after starting over and it works perfect!! The biggest thing you need to remember is that your grill only works on the 2.4 ghz!!! If you have the 5.0 as your Wi-Fi network it will not work. Remove the grill from the Wi-Fi and start over if it is not working. Make sure your network is 2.4 and follow the directions. After hours of frustration thinking that it isn’t gonna work, it connected on the first attempt once I was on the 2.4 and not the 5.0. Hope this helps!!.Version: 2.0.12

New App look, feedbackThis latest app has one annoying feature. The grill page has the "Remove Grill" button at the bottom of the screen. This should be a rarely used item and be buried in settings! On an iPhone one often touches the bottom of the screen and the last thing needed is to accidentally delete the grill from the app! It already almost happened, please fix this! Edit, the app was updated to load faster, it does, however it still has the "Remove Grill" button at the bottom of the screen, this is Not Good! Edit, Apple Watch Support added, Great! But! Traeger needs to add complication support for the richer watch faces like Modular Infograph! This would be way better, allowing great grilling faces with timers, weather, and external thermometers like Fireboard, all on one face..Version: 2.1.0

Support review by deeHey Traeger! First, I love my pro780! So nice to have a smoker/grill that is easy to use easy to clean and most importantly makes my suppers delish!! However, my controller display went out and I had to contact support. The experience was horrible because the person wanted to troubleshoot the power even when I told him the power is working it’s just the digital display on the controller board is not showing digits. The person wanted to run thru troubleshooting steps as if following a script. Just didn’t understand what I was saying. So I wrote Traeger and got another support person. I told them my issue, they shipped me a new controller board and now I can see digits on the display again!! Good as new!! Keep on Smokin!!.Version: 3.1.4

Traeger listens to their customers and reviewsThis sounds like it’s paid for, but I feel the need to write something nice after the number of times I’ve chewed out their support team or Instagram account manager. They’ve made some serious mistakes with their app in the past year or two, but after one of the mistakes I noticed they had job postings for senior app developers and I think they hired the right people to get the job done. My most recent issue was a feature request that I put in about a month ago and it’s already implemented, adding spaces to the list of special characters, which is kind of an easy request but the fact that they listened to me is what I search for with every company I do business with..Version: 2.0.14

Problem Solved!!!!***Revised*** Finally, it was determined that my control board had failed and they sent me a new one. Once hooked up, it worked perfect. I’m back in love with my Traeger!!!! I have not been able to connect my grill to wifi for weeks and cannot get Traeger to call me back. I have done everything from resetting my router, separating my router extender to display 2.4 and 5.0ghz, unplugging the grill, resetting my phone and deleting and reinstalling the app. One of the reasons I bought the grill was for the wifi option and now it doesn’t work. I have been hearing the same situation from several of my friends as well. It might be time to ditch Traeger and move on to a more reliable brand..Version: 2.0.6

App is great, but...The updated app is great. You can monitor your grill, view and save recipes, and even watch videos on how to cook something now! However, these features are only accessible when you have either strong WiFi or cellular signal. With the new update, I am sometimes stuck on the loading screen which says nothing more than “heating up your account.” On the old version, I simply launched the app and everything loaded up (obviously slow connections meant I couldn’t monitor my grill properly, but I could at least launch the app). This reliance on connection strength to simply launch the app, not even monitor your grill, is the only issue I’ve really encountered..Version: 2.0.2

Assemble, cure and cookThis unit was amazingly easy to assemble. All parts fit perfectly and was ready to cook in about 35 minutes. The cure time took longer than assembly. We cook a roasted chicken with mushrooms and potatoes. The grill probe was essential for timing and everything came out very moist and tender. The grill cooked about five degrees hotter than programmed. Great smell from the wood burning pellets with minimal smoke. We had more smoke from curing the grill first time than actual cooking. We previously grilled on a Holland grill that was twice as expensive and never got the results from our first time with the Traeger. I would highly recommend you buy this grill if it’s not currently in your backyard..Version: 2.1.3

WiFi frustrationI’ve had my grill since Father’s Day and have not been able to connect to WiFi until today. I called customer service and they said that it was my internet and that it must have been sending out a signal other than 2.4ghz. I bought an extender thinking that would help and it did not. I even connected my laptop to the router to see that I was indeed using 2.4ghz. Today I finally tried to use an old iPhone6 that my son currently uses to play games. It is linked to my new phone(iPhone 11) through the cloud. Using my iPhone 6 I was finally able to connect the grill to my WiFi. I’m not sure why it works with 6 and not the 11. The app itself is great for recipes and other ideas. Just need to work on the WiFi issues. Thanks..Version: 2.0.7

New user remarksI’ve been using this app for 3 weeks including 2 cooks. I like the remote capability. The fact that I can work (virtually due to covid) and have some amazing food cooking at the same time is pretty awesome. That said, I think the app has a ton of room for improvement. The biggest in my opinion is that it has no memory, I can’t graph my cooks to see how quickly things are cooking and how steady the inside temp is. A close second is that I can’t have more than one food probe so I can’t really monitor more than one rack of ribs or whatever. This is a pretty big miss in my opinion. I realize that this would be a hardware enhancement but I honestly think traeger could release a WiFi capable probe system that could be paired with the app as well..Version: 2.0.10

Great appTraeger app connects and walks you through your setup really easily. The interface is very clean, and aside from offering easy controls to your grill, offers awesome recipes right in the app. Very simple to set up timers, super smoke option, and probe temp settings. It’s literary a perfect app. The only one flaw that it has, which is SUPER minor, is the remove grill button is too accessible. Every now and then I accidentally bump it and it opens a dialog to confirm I want to remove the grill from being connected. Wish this button was more like 2 clicks deep so it’s not so easy to accidentally push. Other than that. Great job devs from a fellow developer!.Version: 2.1.3

FeedbackDidn’t think I’d hear from Traeger about an app update on here, but I did. And they let me know they take our comments, if you can be specific, and try to improve. That not always easy with a company their size. Is there an email we can contact you at Traeger directly besides using the App Store? I love mine and would rather email directly rather than through here. I didn’t see one on the website, only a phone number. And thank you for your reply. Glad to hear you are already working on an update to the updated app with respect to the recipes. Keep Traeg’n, indeed!!!.Version: 3.0.0

Love the Smoker not the AppThe smoker is amazing and everything I’ve cooked has been awesome. The App though, ugh. The amount of complex recipes are insane. I like to try everything. I’ll cook the complex but when I’m trying something for the first time, I want it simple. When I first bought my smoker, I had a 10lb pork shoulder and I just wanted simple directions of temperature and time. Nope. Had to chose rubs and flavors and number of people to feed. It be much better if I could just say I have this big a piece of meat, offer me directions. Maybe even saying simple to the complex. Also, when you do follow their recipes, build in more cook time. I had a recipe that called for 12 hours. I had to cook for 20. I learned that isn’t surprising but all of their recipes seem to be on the low end of the spectrum..Version: 2.0.14

Updates for App IdeasI’m new to Traeger in the past few months and have been loving trying the recipes on this app. I do have an idea or two for an update though. Can you make it possible so we can arrange our saved recipes by either food types or ingredients, I forget that I have some great recipes saved because I can’t find them. Another idea is to be able to combine recipes to make our own custom meal plan ideas. Make so we can grab 3 or 4 different recipes and group them together so it will show all the ingredients and steps together. ( May just be me but find it hard backing in and out of different recipes while cooking). Just some ideas. Otherwise no problems from me with the app.Version: 2.0.6

New app less reliableI love my Traeger grill and am on my second grill. I brought my first, smaller, to my in-laws (yes, I love them). Recently, I’ve used the new version of the app to monitor the grill. It “sticks” with old information in terms of the probe temp and the grill temp. This is bad. I have to go out to check the actual information. Restarting the app reconnects and gets you the current temp, but for long smokes I don’t want to have to restart the app. I use a separate blue tooth monitor as well but I like the WiFi access to get better distance support. Also, while I love the recipes and videos, they get in the way of grilling. Get me back to the simpler, quick way to access and control my grill. I find this version more in the way than the older version. Keep it simple please..Version: 2.0.3

Updated app won’t launchUpdated: The app works again without another update; after some random amount of time, the app finally launches and the grill is up to date. This is a five star app, but marking it 4 star for an upgrade process which shows no user feedback or info. The pre-release email said that it would update.. it didn’t say “you’ll lose the ability to control your grill for some seemingly random amount of time.” Previously: The last Traeger update, on iPhone 11 Pro, running latest iOS fails to launch. It gets to the Traeger splash screen and freezes. I’ve tried being on WiFi, and not, to see if it mattered if the grill was in range. No difference either way..Version: 1.4.0

I love my TreagerI love my Treager more then porn.Version: 2.0.15

Traeger 780 proLove it! Replaced a 22 pro series. Heats up much faster!.Version: 3.1.8

TraegerFantastic app. Alliws you do do anything from the app. You can do it while away from the smoker..Version: 3.1.8

Stoked on smokeOne of the easiest and best grills I’ve used in a while perfect for when I’m out of town and the wife wants to play chef very versatile we enjoy it often enough in the winter and all summer long ! 🤘🏾.Version: 3.1.7

Dennys smoker machineThis works amazing Cooked over 30 briskets on the same smoker and no issues.Version: 3.1.7

SmokerGreat smoker and app would be nice to be able to turn off from app.Version: 3.1.7

Apple Watch not connectingMy series 8 Apple Watch does not see or connect to the app. The app itself connects fine and I have all the controls I need from my phone. Would be nice to see my MEATER Probe from this app rather then having to open both..Version: 3.1.7

Great app decent ease of set upNeeds a feature that lets your use the iPhone to determine strength of wifi signal from the bbq’s location.Version: 3.1.7

WoW WoW WoWMalade beau bbq.Version: 3.1.5

Can we get an iOS widget and a patch to make the watch app work properly??See title..Version: 3.1.7

My new traegerI got the 885, so far I’m very impressed. Great craftsmanship , easy assembly and great packaging!.Version: 3.1.2

Great app, great BBQReally handy app for controlling and monitoring your smoker. I wish there was a fix to in mute the smoker alarams, for some reason all notifications are silenced. Also, the user should be able to create their own cook programs like the in app recipes.Version: 3.1.2

Traeger 575Amazing.Version: 3.1.2

Needs iPad VersionLike the app on my iPhone. App needs to be modified and take full advantage of the larger screen and potential on the iPad..Version: 3.1.2

Le topJe débute avec ce joujou EXTRAORDINAIRE WOW !.Version: 3.1.1

Traeger’s smoke competitionI love Traeger’s app, from the fact that I can control my smoker away from home or even from the pool, because it is compatible with my Apple watch. Love that! In addition, you got recipe, that don’t seem to be updated too much, but there’s 1300+, so you should be all set for a while… before you decide to develop yours. Enjoy!.Version: 3.0.4

Worked great BEFORE the updateUsing an iPad and an iPhone. The app was working great. I had no problems switching between the iPhone or the iPad. Then they did some kind of update. For an entire day all I got was error messages. Now if the app is connected to the iPhone, it refuses to connect with the iPad. If I set it up to work with the iPad, it refuses to connect with the iPhone. It was just fine before they made it “better”..Version: 3.0.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.1.8


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