FIFA Soccer Customer ServiceElectronic Arts

FIFA Soccer Customer Service

Build your Ultimate Team™ and listen to on-field audio commentary in the all new FIFA Mobile, packed with new features and major upgrades. Score goals with the world’s best players as you level up a team of soccer superstars and compete in world-class events!

Soccer stars await with over 15,000 players including world-class talent like Kylian Mbappé, David Alaba and Christian Pulisic, plus 600+ teams including Real Madrid and Manchester City. Take part in playable live events that correspond with real-world tournaments throughout the soccer season to acquire UEFA Champions League and UEFA Europa League players and put your starting eleven to the test.

Experience a soccer game more immersive than ever. Play with your Ultimate Team to the sounds of cheering crowds in memorable FIFA soccer stadiums. Experience live on-field audio commentary from legendary commentators and see the game come alive like never before with an enhanced game engine, day/night and weather simulations, and more.

Champions are made in FIFA Mobile. World-class competition, realistic sports thrills, real time 11v11 gameplay and authentic soccer game action await. Immerse yourself in the next generation of mobile soccer games.

For true soccer fans, there is no other game like FIFA Mobile. Build your Ultimate Team and start your soccer journey today.

FIFA MOBILE FEATURES

BUILD YOUR ULTIMATE TEAM WITH SELECTIONS FROM THE BIGGEST LEAGUES, BEST TEAMS, & OVER 15,000 SOCCER STAR PLAYERS, INCLUDING:
Premier League - Trent Alexander-Arnold, Phil Foden & Christian Pulisic.
LaLiga Santander - David Alaba & João Félix
Bundesliga - Jude Bellingham
Ligue 1 Uber Eats - Kylian Mbappé

REALISTIC SOCCER STADIUM ACTION
- Experience enhanced visuals at up to 60 fps*
- Kick it in new, upgraded soccer stadiums including several classic FIFA venues
- Score a goal to the cheers of soccer fans with realistic stadium SFX and live on-field audio commentary
- Premier League, LaLiga Santander, Bundesliga and more of the biggest leagues

NEXT-LEVEL SOCCER SIMULATION
- Dribble past defenders in style, thread an inch-perfect pass, and score a belter top corner, all now with high fidelity player rendering
- Realistic soccer stadium play conditions are customizable with time-of-day and weather options
- Build, train and manage soccer legends to level up your Ultimate Team
- New stamina and substitution mechanics for additional customization, choice and control

SOCCER ICONs & HEROES
- Build your Ultimate Team with over 100 soccer ICONs and Heroes
- Score big with world soccer ICONs like David Beckham, Paolo Maldini, Ronaldinho, and more
- Top eleven lineups are perfected with soccer Heroes like Robbie Keane and Ole Gunnar Solskjær
- Soccer legends from over 30+ leagues will level up your dream team from fan-favorite to UEFA Champions League and Europa League contender

Soccer stardom awaits. Take to the pitch and experience the all-new FIFA Mobile. Download today.This app: Requires acceptance of EA’s Privacy & Cookie Policy and User Agreement. Requires a persistent Internet connection (network fees may apply). Collects data through third party analytics technology (see Privacy & Cookie Policy for details). Contains direct links to the Internet. The app uses Game Center. Log out of Game Center before installation if you don’t want to share your game play with friends.

User Agreement: terms.ea.com
Privacy and Cookie Policy: privacy.ea.com
Visit help.ea.com for assistance or inquiries.

EA may retire online features after 30 days’ notice posted on ea.com/service-updates.
*60 fps available only on certain devices. See https://go.ea.com/r8RSc for requirements.

FIFA Soccer App Comments & Reviews

FIFA Soccer Positive Reviews

Bring back star travelEvery time I log on to this app, I have sad revelations of what fifa once was. Where did the good times go were any player could experience what should be in an ea game. Star travel allowed you to have a 100+ overall team and 1,000,000 coins in a couple events. Why troll us and add star pass where you have to pay 10 dollars for the good old times. Also don’t forget star forge aka the best thing ever to grace fifa. It is now grinding at 12:00 pm for a 80 ovr player. Also the carnival event is unfair the fact that you are losing at the start of the 2nd half to a 90 overall team is absurd. The only thing that could truly save this game is to nerf chemistry and to bring back star forge and star travel. Please update this game if you really care- thanks for your time Btw the vs attack un unplayable. I play 108 ovrall teams with 170 chemistry while I have a 91 ovrall with 82 Chem this leads the other team to have 5 times the greater chances and ruins the game star travel or a campaign where you didint have to play 120 overall teams would be ideal this review is coming from a player who once treated this like its a religion but now scoffs at what ea can get away with like selling expensive stuff. The tip however would be to reboot star travel and if the player is out of star energy they can pay to get more. I loved this game but hate to see what’s happened just update it please.Version: 13.1.02

New Season Not UpdatingI am a very good FIFA Mobile player. I really enjoy the game, and unlike other people, I do not in any way, shape, or form think that you need to spend money to be good. I have never spent a single cent on FIFA Mobile, and in FIFA 18 Mobile I got my team all the way to 112 OVR. However, there is one thing I can't stand. It is very exciting when the new season comes out and I am excited to claim my rewards from Preseason, including my now & later preseason Cristiano Ronaldo. I was so excited to come home and play the new season, but when I went on to the app, it said UPDATE REQUIRED. I pressed ok and it took me to the AppStore, but it said that no update was available for the game. I reloaded it many times, but it never worked. At this point I have been trying to play the new season for about 3 hours- with no luck. This really disappointed me. The same issue happened last year to me with the update from '17 to '18, and my best friend had the same problem as me. We are both very frustrated by this, and would appreciate guidance on how to address this issue. If anyone else had this issue, let me know..Version: 10.6.00

Make this change to be fair..First off I’d like to say that I really enjoy this game. It comes in handy when you get that slight urge to play on your console but aren’t home to do so, so it fills in well enough to make you happy. I enjoy the events as well! Now, what I do wish to change are just a couple of things... first, if maybe the players could make the passes when manually playing as it does when it’s auto playing, that would be great. That’s the minor change though. The MAJOR change is when players forfeit... I’m up winning against players 5-10 points above my team’s overall, smashing them, then they quit and we’re left to fend against the AI format of the team which makes it near impossible to beat, so now I end up losing to my opponent because the AI are so much faster and my team, even on auto mode, is not able to keep up because keep in mind my team is 5-10 overall points weaker than theirs. Now, I wouldn’t mind if I lose against the AI as long as I get the full credit for winning, as my opponent forfeited, but instead I get deducted the points for loosing against their unbeatable team through the AI. It’s not fair at all. So if y’all could change it to where we get the full winning credits when an opponent leaves, whether we lose against the AI or not, that would make this game great. Auto 5 STAR!! Please!! Thank you!.Version: 14.2.01

FIFA REVIEWWth is this game. It’s fun and everything but I spend hours and hours playing and grinding to get nothing this isn’t fair I wish you could play with controller and if the was carrear mode and the overall was based on actual fifa. Keep this in mind that purchases need to be much cheaper. Also I love the game but it gets me upset that I have to open a UCL player box 8 times for a player and out of those 8 times not a single player above 90 my highest overall player was a 89 Phil Foden don’t get me wrong it a cool player but after all these years and money I’ve spent on this game (I’ve been playing fifa since Fifa 12 and I’ve spent over 300 on micro transactions) it just disappoints me that I can’t receive better odds or luck. You probably don’t care about what I’m saying but overall love the game and please fix the graphics 😂👍 also when I was younger I would play fifa 16 on my iPad it would be the same thing as fifa 16 same soundtracks same color scheme and same game modes / events I have a nostalgic feeling thinking about that please bring it back if the community agrees do packs but please lower the price by at least 15% I understand this company needs money to carry out their new ideas but would you prefer to have 5 people giving you 100 dollars each (500) or 10 people giving you 75 dollars each (750).Version: 14.3.0

Great game, but...First of this isn’t going to be any rant or anything just a suggestion on how to make the gameplay a bit more enjoyable. To start of everything is greet in your game. Your really generous in giving in game energy, skill boosters, tokens, and many more things, and I really love how I can create teams with correct positioning and chemistry and then play with those teams in vs attack and world tour, but here comes the problem. Often times in vs attack you face people with much higher OVRs than you, also they always have a higher chemistry then you. Take me for instance I’m nearing world class division two with an OVR of 88 and a chemistry of 120. Now you may be thinking that’s not half decent, but can you really think that when you are going up against people with OVRs of 93 and higher, and not to mention they always have 130 to 140 chemistry compared to my 120. I always get really frustrated when I just need to win one game to rank up and then I ended up going down then up then down then up until I just end up at where I was before all of it, and for this instance I propose some type of match making system not on trophy’s, but on OVRs and people’s chemistry. This is all I really had to say and complain about, but in the end I’m just happy to play the game IGN IAmAGremlin.Version: 13.1.04

Many things good game overall thoughIt’s a great game but there’s still some to fix I should now I’m 92 overall team but first is Lag: I know what you’re gonna no lag but it’s true I have iPhone 8 I lag out every time I play no what WiFi I use second the people you play it’s outta control I’m 92 overall and they make me play a 70?!?! It’s just wrong to obliterate people that are trying so hard to be good Also leagues I don’t understand why do the worst leagues never show up I made league nobody has joined yet and the tiniest amount of people leagues should be first it’s herendous if I’m honest and also this legacy stuff it’s not right why can’t I upgrade the legacy team that’s so wrong let’s just keep the team eternally altogether it’s that’s the case. One more thing is the events I don’t understand how do we long one on under 2 days it’s worse the the console FIFA problems it’s just herendous to start and see six things to do in 2-4 days it needs a fix but like I said good game if this was fixed I’d slap 5 stars on it and others people too but until all of this changes 4our stars good job and please listen and read it’s the right thing to do. Peace out ok 🤝👌.Version: 13.1.13

The update 2020I enjoy this game I really do, but I understand now that every time they have drafts in real life the game updates and changes, so we have to gain players again! I made my peace with that but there is one major issue that drives me crazy is users charging massive amounts of coins for a player and makes it impossible to get players you want from the market. Example of this is Alisson goal keeper costing $43,000,000. There should be a cap on the price people can exceed that way people have a chance of getting players they want. I never get players I want in the game so I always have to get them in the market. Unless you have a lot of real money to get that many coins then you have no chance of getting it! Last year I was able to collect 8,000,000 in coins for Neymar Jr, but by the time I did the game updated and my legacy team didn’t have him in the line up because I had a second team I made my primary for an event and didn’t see the update in time to make the team with him on it the primary team. Maybe there may be a way to select the team you want to use for matches instead of me having to go and change the primary..Version: 14.1.02

Please change some thingsThis is a great game but there are some small problems that aggravate me quite a bit. First, in vs. attack, please take out counter attack those are kind of stupid because even if u block it sometimes it will say that they scored because it is just bots. Also, in vs. attack, make it to where we face people based on rating not fans because when we go off of fans, there are poor 82 overall teams that have to go against 90+ overall teams and that is just not fair. Next, some people spend money on this game for some things that they really want to have and then at the end of the season they just get all of it erased to start over and spend a whole other year of work on this game and then it all gets wiped again, DEFINITELY DO SOMETHING ABOUT THIS ONE. Last, on the Griezmann event there are bonus players, we should not have to spend so much to get those players when we can get the first one for free, just make the challenges a little harder for the bonus players because I don’t think anyone should be about to spend 1000 fifa points and extra coins just to get a overall 80 player. This game is fun but please make these slight adjustments..Version: 10.6.00

Fix it!!!This game at times is amazing but just when the gameplay it great and you’re doing well they send an update and your players behave totally differently, and by differently I mean worse. Some of the worst parts are censoring words for no reason. I’m talking words that aren’t swear words or offensive in any language. It’s exponentially worse this season. If you were to write what I’ve written here in the game half of it would be censored. It makes communication with teammates impossible. My biggest gripe is how they determine what happens in games. Opposing team players ranks and attributes seem to be able to change my players attributes. For example imagine I have a player who bends in a goal top corner every time in practice and he’s ranked 90. Imagine that player does the same thing against a goalie ranked 90. Imagine taking the same shot against a 100 ranked goalie and he misses the goal completely. I would understand if that 100 rated goalie saved the goal but in this game his higher rating somehow makes my guy less accurate as if by magic. There are lots of similar examples of things like this in gameplay. Please just make higher rated players better at what they are actually doing..Version: 15.5.03

I love this game, but will always need improvementsEA I love that you made Fifa a mobile app! Complete with just about every footballer. I have been playing since season 1! The themed limited time events such as carnival, winter, and Easter are always fun. I enjoy having lots of options for kits and clubs, but I do miss being able to choose national teams especially with the World Cup so close. For this type of game I feel the mobile controls work, but could still use some fine tweaking for more through balls than crosses. I thought the addition of squad building challenges is nice, but ultimately not fun because there are not a lot of free opportunities to open packs that contain multiple players ranging from types of cards in order to complete those challenges. It just becomes pay to win essentially and I don’t have that kind of money. I hate how you decided to make icons apart of squad building challenges because for my budget it is almost impossible to get icons. Also I was so close to making my squad contain 6 Brazilian players while keeping it at the required rating to claim icons, BUT THEN you changed it!!!! However, overall this is my favorite mobile game. Thanks EA!.Version: 9.3.00

Love FIFA Mobile but still needs workBeen playing FIFA mobile for years and I love it. I don’t have time to turn on my console and play. So much easier to take out my phone and start playing. Breaks at work, waiting area at restaurant or doctors office... it’s perfect. Graphics have improved a lot over the years, features are better, events, tournaments and player cards. My frustration comes in the head to head option. Which is the one feature I was most excited about when announced. I understand internet connection has to do a lot with it but I have strong home internet and strong cell signal and even then I get disconnected and end up losing the match and fan base. When I get matched up against someone with a similar team rating, it’s a great match. Back and forth action. Can’t understand why I get slaughtered when it matches up against a team over 10 points lower than mine and way lower chemistry level. If the developers are reading this, please look into this ASAP. Overall you’ll enjoy playing this game. It’s a great alternative to playing FIFA on your home console..Version: 13.0.09

Bugs galoreA potentially great game constantly compromised by an incompetent development team. Have no issue spending on the game but the value for money is questionable at best. Currently the game has crashed for some players (myself included) and continues to be down for 24 hours up till now. If this were the only glitch encountered it may be excusable but it is not. Although on smaller levels, there is constant bugs and glitches with this latest crash being the worst. It is unreal that a game which depicts the worlds most popular sport under the name of the worlds top sporting organization could be this full of glitches, bugs, hackers (yes they are abundant) and crashes. Surely better can be done but I’m sure it won’t. The reality is that those who play the game are captive customers as there are no other football games that are comparable considering the image rights FIFA holds. So much of us will suffer through this latest disaster and maybe receive some nominal next to nothing compensation when EA are able to put two and two together and get back online. Truly unacceptable!.Version: 9.3.00

Really greatI think this game is awesome and I know that it cant have all the things that FIFA has on a console but it’s would really like for it to have some things that I think would be great. For example being able to play with the team that you want to play with and I’m not saying get rid of ultimate team but to also allow playing with a real team. I would also really like if the app had controller compatibility, this means with a Bluetooth controller (like play station controller or a Xbox controller) you would be able to use it as if you were playing on your console. Some other large games including Minecraft, Fortnite, call of duty have all added controller compatibility. The next two things are about the game play. On FIFA console you had a cross button. There is now cross button here so adding that would be great. Last thing being able to use team management when playing against A.I. This means I can switch some of my players if they get a yellow card or something. Other wise a really great game..Version: 13.1.12

Best soccer game I’ve ever played!!!!Electronic Arts, what have you done?! I’ll tell you what, you’ve created the best soccer game on a mobile device. I’ve played all kinds of other games like Pro Evolution Soccer for example, and it just doesn’t have the potential in it as Fifa Mobile does. I have one suggestion for the app, however. In a later (hopefully rather soon) update can you start putting in the women players as well? Because even though I am a guy, I love to watch women play soccer as just as much as I like to watch guys play soccer (maybe even a little more than guys, hard to say). I’m even going to try and watch all the women’s Fifa World Cup games in 2019 in France!! I just think it would be a huge update for Fifa, especially since no other game has women players, and because I think there would be a bigger variety of better players. Also, it could even get more people to play Fifa instead of other games because of their liking in women players (like myself). But like I said, just a suggestion. Great game otherwise, no complaints whatsoever!!! Keep it up EA.Version: 10.3.00

Amazing but two requestsHey I love this game and all but one thing I’d like to see is a way to get your player back when you’re selling him. For example, I sold an 88 rated dele alli for 1,250,000 coins (at that time the lowest price was 1,251,000) and I posted it for 8 hours. Then I noticed that it had been like 2 hours so I checked on the market. There was someone who posted it for like 1,200,000. And now I want to take back my player and sell him again for a different price, but I can’t do that so I have to wait like 6 hours. Another thing that I’d like to see is the team heroes to get a lot easier. I know that there are people who have team heroes but the amount of time and effort that you have to put in just to get a player who’s not even 90+ rated is ridiculous and just not worth it. I wouldn’t mind it but what does bother me is that you need a team hero to unlock training xp for Ronaldo, I have almost everything unlocked but I don’t have a team hero, so it blocks the whole chain. Thanks for reading this and have a great day!.Version: 9.3.00

Drg honest opinionI honestly like the fifa mobile game I honestly think EA you make A fifa 20 mobile game with manger career mode and player Career mode because i honestly I get bored playing the ultimate team fifa mobile and I want something different to play and being able to play a fifa career mode on my would be dope you bring new feature to since you already have fifa ultimate team mobile how about on the fifa 20 mobile you can create a team from scratch from the logo you can create your own manger have it where you start with off the a poor stadium and you eventually build it up and start your squad off with like a youth squad a build up the talent and competitive for titles and have to where you can put the in any league division the play wants to put them in and have to where we can do international jobs like on the console version I think it would interesting and could bring lots fun to fifa players who don’t always have time or who are always on the go they can play fifa 20 on there phones.Version: 12.5.01

Glitchy Twitchy Crash & Money GrabNew Engine is visually nice. Player traits pretty cool. So new additions to game is good. Head to head is why I originally played the game so since the mobile started that has been missing. Definitely welcome the re-addition. However and this is it. It’s totally glitchy twitchy and crashes too much. When playing H2H it’s especially painful since games are about 6 minute long (3 vsa fit in the same timeframe) and the crash happens at the end of the match usually. On that point for something that takes 3 times as the reward is 3 times less. Back to it. Too many glitches were everything freeze and then you lose time in both vsa and h2h. At least you can see what (you didn’t do) in fast forward during h2h. Final point EA has officially found a way for loyalist to spend money hand over fist not because it makes sense but because it’s required. I guess if we didn’t want to do the best we can, we would not try to complete the events. But to complete them either we play all day long or spend ridiculous money. EA, if it’s in the game, we’ll break it. So frustrating..Version: 12.0.03

It’s good but it’s not 5 star or 4 starI think this is a great game overall! But the most awful thing is that you have to reach mobile master part 4 to get team hero’s and leagues the team hero’s were free in 18 but now it’s stumbled also LEAGUES were free in 18. The most awful thing is “drum noise” the market because i and you have to complete the mobile master PART 5 like really in fifa 18 (Mobile) it’s free after you have done the tutorial so yeah. 8 EXTRA THINGS YOU EA CAN ADD EVEN IF YOU DONT SEE ME HERE ARE THE EIGHT. 1. Add the player ratings a slight bit more like +1 or +2 for most of the players. 2. You EA can more numerous more campaigns for example “Ligue 1 Campaign for new things or just national campaigns 3. Make the Late Beginning less boring 4.make the 15 second freeze in vs attack less frequent 5. Add slightly more events like 1 or 2 and probably The CL or Scouting 6. Add in the GK Diving Skill Boust because it was in 18 7. Make the market,leagues,and Team Hero’s more accessible 8. Make International Teams and not just Leauge Clubs. Thanks of whoever reads this script!!!.Version: 12.0.01

Campaign mode matches locked now!!!I just tried to resume my campaign mode matches that I only had one or two left to get the elite player but now that they reset the vs mode I cannot access them because my vs lvl is too low. Hours and hours of work and now I can’t get to the elites because “EA” decided it was a great idea to reset VS mode. I believe you owe me at least 8 elites free for this blunder and lack of attention or care for us long time players. Played 14, 15, 17(recent season). 15 was awesome don’t know where EA went wrong. I do enjoy the upgrade ability but VS needs to be full matches in real time. And other than the issues with campaign and the VS lvl being reset and ruining campaign for me; and the non full length VS matches amazing game for tablets, iPhone, iPads. Will re-write and rank 5 stars if this issue is fixed. P.S.- I have spent actual money on this game that I worked my arse of for. Thank you for fixing campaign mode!!!! Great fix. Just a couple more adjustments to vs. real time matches. This would be a five star game..Version: 9.1.03

Good gameDivertissant mais difficile de progresser rendu à un certain niveau.Version: 6.3.1

Players r way 2 expensive u can't even get a good player 4 50kOtherwise really fun.Version: 6.3.1

Trop NiceJe trouve que c'est un joue avec beaucoup de bonne caractéristique car il est bon pour notre avenir parce que on doit acheter économiser et vendre et en plus le jeu nous donne des très bons joueurs dés le début ( sa fait 4 jours que je joue et je suis déjà 87) et vous pourriez faire mieux si c est possible car je suis un des meilleurs sans me venter.Version: 6.3.1

YOUR KIDDING MEOF COURSE IM GOING TO LOOSE TO SOMEONE THATS AN 89 overall!! Why am I playing against people by the number of fans anyway???!!!!!.Version: 10.3.00

FIFA errorLook I like this game so much not just cause I play,its because i have the passion the spirit to be on the field.Well the point is that this game has some glitches and says so long error code.And just kick you out of what ur doing just because they’re can communicate with the server? Like what? I need help and pls fix the problem..Version: 12.1.01

GoodGood game.Version: 6.3.1

Can't win vs attackWhen I scored 8 goals and was winning it said I scored 1 goal..Version: 8.4.02

Elf league 1The first thing in league one you can’t get 2000 points because you can’t shoot to get 750 points. Pls fix.Version: 13.1.04

Buggy and laggyPlayers on tablet version show different prices than on the phone for the exact same player levels. Also quite laggy especially on content update days..Version: 13.1.15

Why it does not support controller yet ?So iPadOS has already out and no PS4/Xbox controller support ? EA please explain yourself.Version: 3.0.07

Wasting my timeToo much trainer at the start.Version: 15.5.04

Very annoyedI just lost a 162 ovr all team.Version: 15.5.03

PleaseIt is a fun game but can you please add a change kick taker because I’m trying to do challenges and I need 3 goals with a cm but the cm I need to score with is taking the corner and it’s really annoying.Version: 14.5

Corner kicks in vsaCorner kicks in vsa need to be removed because they waste half of the game and are very annoying.Version: 14.0.03

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 16.0.01


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