FordPass™ Positive Reviews
Works perfectlyJust bought a new Ford Escape and this app complements it perfectly. Works every time and I use it multiple times daily. No errors or issues Alexa at home integration works 100% of the time too. Remote start schedules work perfectly too. I do wish I could adjust heat/ac within the app. Maybe it’s available on other vehicles and not my SEL trim level. We use Ford Pass to keep our vehicle running while we leave our Great Dane in the vehicle on warm and cold days. Auto climate control ensures it stays one temperature. Built in WiFi allows us to stream a multiple wireless cameras while it runs on auto start mode to monitor him while we are away from the vehicle. The one-touch button to add more run time to the remote start feature is slick. We take our dog everywhere so this is why we mention these features. We have a dog divider to keep him behind front seats, use child locks to keep him from opening back doors and FordPass locks out the ability for him to roll down windows. After starting FordPass we turn on the radio for him cause he’s spoiled and then lock it with the app, add time to auto start and walk away. I also got a notification in FordPass for a sensor fault and alarm went off notification which I thought was great as well. The sensor fault was due to 6” of snow on vehicle and the alarm notification was due to me exiting vehicle after using FordPass to remote start the suv. Neat stuff..Charlie$aySVersion: 2.8.3
Worst Roadside Assistance I’ve Ever receivedA woman stuck in the dark of a parking lot called in for roadside assistance or rather I did it online and was told in the message back who the roadside assistance tow company would be; given the wrong phone number and was told that they would be there seven hours later at 2:55 AM when I called it in at 7:00 PM. When I try to call the phone number that they gave me for the tow company, you got a recording saying it was not a valid phone number. I had to look online and find the phone number to the tow company who verified they had my ticket and would be there within an hour. However they told me that the Ford dealership it was being towed to did not have overnight drop off service.I then called Ford pass and ask them to switch the towing from going to the car dealership to my house which was only 5 miles away. They told me that would not be covered by the insurance. My sister had to come and get me and I left my car in the parking lot. One of the worst service as I have ever received from a 24 hour roadside assistance company.Wirst Roadside Assustance EverVersion: 3.35.0
Works Great (Could be Improved)The app works great to remote start your vehicle, lock/unlock doors, check mileage, oil life, tire pressure, and distance to empty. You can even schedule your vehicle to start at a certain time. The app provides easy access to Ford dealers and can even help summon road side service.
Some possible improvements: There is a lot of information available through the app, but it’s mostly generic. You have to sort through it to find what you need. In todays world, it would be so much better if the app would parse and tailor the information to your particular vehicle and its current mileage. Such as a list of services required at your next oil change, based on your mileage - not just what’s required for every vehicle at every mileage point. In addition, there is no way to check to see if your doors are locked. You must actually send a lock command each time you want to know if the doors are locked. Also, a panic button that sets off the horn and flashes the lights during an emergency. The app could also allow you access to a vehicle specific owners manual, giving you easy access to specifications like fluid types and levels, light bulb requirements, etc..TunesMcGeeVersion: 4.15.1
Doesn't work consistentlyFor some fun reason, my car started and ran through a quarter of a tank of gas Wednesday. I had a phone call and the phone offered to connect to my Ford, so I looked at the app and it gave me the option to "Start Engine", so I decided it was a fluke and my car was not, in fact, powered on. I walked out for lunch and did not Start the vehicle remotely and there it sat, running. My gas tank confirmed it had been on quite a while, but the app still showed the engine was not started. What if it had been the middle of the night and in my garage? This is incredibly dangerous!!! I don't have a key fob that turns the car in- this app is the *only* way I can remote turn the car on. What is going on? Also, why is my phone STILL trying to connect to my car that is not engaged in any way?
Honestly, I thought the app was fantastic. I loved the cool features and options, but this is really dangerous. Also, at least two days a week, I've logged in to see that the app was down and being worked on. I'm okay worth fixing the horrible mistakes the app has seen this well, but I'm starting to wonder if this will ever get completely fixed.
I really love this app, when it works. If you need top take it down a WEEK to get it working, do it, but please fix it..Ashrox620Version: 2.5.0
Good First Generation AppI use this app with a 2022 Ford Lightning. It works well for its intended purpose. I rarely give 5* on apps as there is always room for improvement and this is a first generation app. While the Ford charging network works well for the most part with Electrify America and sometimes ChargePoint with out use of the app, as a practical matter, there are different apps for the various charging providers, eg Electrify America, ChargePoint, EVGO, Shell Recharge, etc. and it would be a home run if the Ford Pass App could act as a universal app for all charging station providers so that Apple Pay or the equivalent could work with every provider with one app (in circumstances where the provider did not automatically synch via the Ford charging network), and so that communications with the charging provider (outages, charger down, connection difficulties) could be facilitated through the app. It is doable but nonetheless a pain to have to use a different app with a different interface for each charging network if you are on a long trip..MendatVersion: 4.26.1
A work in progressI’m writing this as constructive criticism, not a complaint. I feel like this is still in beta testing, especially the watch app which tells me that I need to connect to my phone even though it’s in my pocket and connected. I have an iPhone 8 Plus and feel like it shouldn’t take as long to start the app as it does. It usually takes anywhere from 10-15 seconds to completely open and be ready for use. Might sound petty but when I’m trying to start the truck while doing something else before I leave it’s seems like a long time. I’m sure it will evolve over time but it does need a fair amount of work to bring it closer to a “version 1.0” in my opinion.
2.10 update — app acts like it’s opening but then returns to home screen. It stays open in the background but when selected it does the same thing again. Closing the app nor restarting the phone did anything.
2.20 update — app works much better now. Snappier and more streamline. Will there be any support for Siri for the app itself? Such as “How much gas does (car name) have?”, “how much oil life does (car name) have?”, “Start (car name)”, “set start schedule for (car name) for...”.Redshirt1Version: 2.20.0
Enhancements RequestOverall I like the app, it’s really cool to have an app for this in general and I like a lot of the features it has such as locking doors, starting vehicle, tire pressure and mileage. Please enhance in the following way: -entering vehicle details should be by swiping, I don’t want to swipe to add a new vehicle, people generally do that once -I want to be able to swipe down to refresh my vehicle details, app wise that is pretty standard and much more user friendly than trying to push that little button that you can never tell if it took your touch -also would be nice to see a status of door locks outside of when you lock them from the app -would be nice to have a notification if the doors were unlocked when the fab is not next to the vehicle, like if you bumped the unlock button on the fab in your pocket without knowing -is there anything on the app that will notify you if your alarm is going off or anything relating to security? Thanks much!!.Jay RamthunVersion: 4.22.1
Works sometimes, not dependableI have iPhone 6s, iOS 12.2, and possess technical knowledge. App works sometimes, displays incomplete data at other times. 1) when I open app and view “Vehicle Details” the app states the preferred dealer has not been selected. Then 5-8 seconds later the screen changes showing my preferred dealer information, as if there is something prohibiting it from displaying initially, 2) vehicle mileage under “Vehicle Details” is displayed sometimes and more times not. This is a nuisance as I use the data for expense reports and other purposes. I have to write the mileage down prior to exiting the vehicle or make a trip to the garage to retrieve mileage when needed. Can not understand why or how this information disappears or is often times not provided. My phone and app are connected to vehicle by Sync 3 daily, Sync software is current, thus a good connection is active. I have taken measures to delete app, reset phone, reinstall FordPass app, and it works well for a short period of time and then repeats items 1) and 2) as mentioned above. Good app, just wish it would provide complete data. Note, my vehicle does not support remote start, lock/unlock features..Photog03Version: 2.13.0
2019 F150 XLT Regular Cab 4x4Just bought a new F150 after 13+yrs driving a 350. The technology in vehicles today is astounding, and the FordPass app was a bonus I was unaware of at time of factory ordering my F150. I opted out of remote start option, and was pleasantly surprised when I discovered with the FordSync I can remotely start my F150 anyways. This app has many more functions that are going to be helpful as the app will monitor tire pressure, mileage, and recommended maintenance services. A few more perks will be the ease finding fuel stations, parking, and many other traveling destination needs.
I’m old enough to not like all the technology required these days, but I must admit, installing and navigating the FordPass app wasn’t difficult and I’m glad for this feature with Ford.
BTW, thanks Ford for still making a regular cab long bed! All the other manufacturers are switching their lines over to the full cab short beds, which look nice, but are totally useless in home construction!.RSTBLUVersion: 2.8.3
Battery Drain on IPhoneUPDATE! Fixed so far.
Go into settings on your vehicle’s Sync and choose Apps. Turn off Mobile Apps Wireless and USB. This stopped Ford Pass from draining my battery. I remember turning this on when Sync updated and that is when the problems started.
App is very convenient and I really like having it so Please Fix before Apple permanently blocks your app for ruining everyone’s IPhone. I will pickup my IPhone 11 and instantly know Ford Pass is draining my battery because it’s so hot. My phone will be almost dead and sometimes won’t even charge because Ford Pass has been running for hours in background. I have turned off Background Refresh for all apps since Ford Pass in not listed. I can force the app closed and it still keeps going. I can reboot the phone to stop it but as soon as I use the App or connect to my Truck there it goes again. I have deleted the App and reinstalled but still same problem. Rebooting my phone every time I use the app or drive my truck is STUPID. I am using IOS 14.1 on IPhone 11 with the lastest Ford Pass app..Rjs450Version: 3.12.0
Tricky to use. Glitchy. Really glitchy. No recharge planning for trips.Does more than others except Tesla, but this app must do much more functionality to compete with Tesla. And they really need to get rid of the daily glitches. After a recall, the phone as a key is still unreliable and other app functions may or may not work. Random changes to most settings are totally annoying. Radio comes on to Ford’s choice of input. Random ads appear on the screen. You can’t plan a long trip that takes charging stations into account. Does not update charging status until charge level is reached. Cannot use advertised features such as setting the desired charge level from the app. (Indeed, it is trIcky to set the desired charge level from the screen, since it is tied to time of day charging.) Not to mention totally bogus collision alerts - I once had it slam on the brakes with nothing in front of me. Some of these problems are probably not related to this app, but part of the Mach R OS. Overall, we love the car but this app is very weak..David 31415Version: 3.30.0
Helpful informationLike the all the details provided about vehicle, but last update under "Vehicle" now no longer provides Tire Pressure. Tire Pressure was an important element to monitor your tires. Please put Tire Pressure back under "Vehicle". My old Ford vehicle traded in last year at the same Ford Dealership for vehicle I have now has a Recall showing for it. The App has no way for me to delete the recall notice for the car traded in. Please add a way to delete a recall notice on previous car. Other than that, a great App to monitor your car.
A day after leaving my review, the Tire Pressure is now back under "Vehicle" information. As I just received feedback from Ford, stating they will look into why Tire Pressure no longer shows it maybe was a glitch. But all good now. Ford also provided information on how to address Recall notice on car no longer have. Fords timely response indicates, Ford wants this app to be useful to Ford owners..Desert LocalVersion: 3.21.0
Not quite what it should be.Using with a 2023 Lightning. Ford should compare functionality of the Tesla app and mimic the good parts of that. Basic functionality such as being able to precondition the truck to a specific temperature for schedule departure is one of the glaring missing items. Ford only gives you options like “warm” and “cool” which, depending on the outside temperature, are often misread and you end up getting into a cold truck in the winter.
The other main issue with the app is when you use your phone as a key(PAAK). While that works relatively well, there are again some basic functions missing. For example, if you use PAAK, and the vehicle has started the precondition process, the truck defaults to a guest profile. This may be more of an issue with the truck’s software vs the app, but All they ever tell me is “that’s how it is”.
I could go on, but you get the picture. The app is fair to good, but a long way from great and no where near 4 or 5 stars, when compared to what’s possible..Goblue3gVersion: 4.32.1
Love my Ford PassI happened to be waiting to get the oil changed on my 2012 F150, when I read on the window about earning points towards various things. I downloaded the app & received points for the service done. Then a chain of events happened that I ended up purchasing my grandson a 2021 F150 4x4. The young salesman Ryan was great, but at my age I know that most employees that are good, stems from the boss. But the one who actually made the sale was the manager Lee. My grandson had also downloaded the Ford Pass & got points for his truck. But as fate has it & returned to Pollard Ford 8 months later & purchased a 2021 Escape SE from Ryan/Lee & then I actually got the points for that purchase! LOL I believe there is NO other car dealerships other than Ford that has such a wonderful opportunity to earn services/things through a point system, thank you Ford! By the way, both my grandson & myself LOVE OUR FORDS!!.Abernathy SmilieVersion: 3.35.0
Lots of glitchesWhen it work, it works well.
When it doesn’t work - there’s no point in having it. Can’t lock or unlock or start the car.
The idea of this is app is super helpful and handy - but the glitches make things SO inconvenient and worrisome. I have a timer set to start my car Mon-Fri at 8:10am so it’s warm in the winter before I leave for work. Today while at work, I checked my phone and have 37 notifications that my car started successfully between 10:10am-11:20am!!!!! I didn’t notice these until almost noon so when I went out to check my car it was cold again and I couldn’t verify (and neither could FordPass customer support/guide) if it actually started that many times. I’d also say about 20% of the time when I’d like to start my car in the middle of the day, I am unable to due to the app being “down temporarily”. This would be a GREAT app if it the autostart functionality worked better and any “down time” was communicated in advance - either by a pop up message or notification in the message center..AllAmerireject8Version: 2.25.0
Draining battery on IPhoneUpdate: 1/8/21
Received an email and the app updates claim it has fixed the battery draining issue with iPhones. The update does not work and is continuing the drain my battery. It’s disappointing that a company the size of Ford cannot fix this issue which has been going on for almost 4 months now.
This is now my second review since the release of IOS 14. Can the developer please explain why this is taking so long to fix this issue that is draining the battery on IPhones. You have had a couple of updates over the past few weeks and none seem to work. I delete the app off my phone and then see that a new update has come out. I then reinstall the app hoping the update fixed the issue and then so disappointed it still continues to drain the battery. Please make this a priority on your next update..Brian2328Version: 3.14.0
Former salesmanI sold Ford many years ago when an XL had nothing. I am so impressed with the features on my XL Maverick, it’s been unbelievable. Remote start, on an XL, are you kidding me? All the features I was too cheap to pay for, like power windows and locks, cruise, fancy radio, Well I have them anyway. Thank you Ford. I really can’t imagine my Maverick without the features. I love them all.
I recently took it on it’s first long distance journey from Alabama to Miami Florida. It was 11 hours at faster than is allowed and my Maverick averaged 27 mpg. I really think if I’d used eco mode and stayed on cruise in the slow lane, It may have gotten over 30. I may have been passed by a dozen cars in 11 hours each way.
If it continues to perform as it has so far, I’ll continue to love it and enjoy driving it.
Thanks again Ford, you really hit the target with this truck!.Newsmax axedVersion: 4.34.0
Stop Charging Button Does Not Work2023 Ford-150 Lightning with extended battery and Ford Pass app. When using Level 1 charging, the “Stop Charging” button on the app Does Not stop the charging. Pressing the button on the app will turn gray as if it is trying to something but never stops the active charge cycle. After several minutes, the button will return to Blue again but vehicle is still charging. All other functions of the app work as expected.
Update: although I had tried to stop charging several times when charging at home on Level 1 charging, it appears that the stop charging button has started working now. I contribute this to the most recent update automatically updated to the F-150. The stop charging button works and even presents a resume charging button as well as expected..BigDog Jim BobVersion: 4.26.0
Doesn’t workUpdating to 3 stars since the app started linking to my car again. It is pretty serviceable now. Since I have a Mach E this app is more important to day to day operation of the vehicle compared to gas powered cars. We use it to monitor charge status, configure charge settings and to find chargers and/or trip plan. It stall has some bugs. I wish there was a way for users to report bugs. And I wish the support was better.
Original 1 star review: This app is ok if it works. Mine worked for about a week before would no longer connect with my Mach E. Called support and waited for 15 minutes to talk with someone whose first troubleshooting step was update my iPhone and call back. Of course that didn’t work. Then spent an hour on chat support this morning trying to get it working. Still not working the chat person ghosted me after I assume they had no more troubleshooting steps to read off their list. Right now this app is trash and the Ford Pass support is trasher for me..AKA - Big AVersion: 4.13.0
Works well but needs a redesignThe FordPass app is by far the most reliable vehicle app I have used other than Tesla’s, and it functions as intended and expected. The reason I left 4 stars is because this app has looked the same and has almost the exact same number of features for what seems like forever. I own an F-150 Lightning and Tesla’s app makes this app seem lacking. I’d love to see air conditioning controls, a way to control my windows, sunroof and shade, seat heating/cooling, control charge limits, send navigation, and start the vehicle for another driver. FordPass also looks dated and should get a new ui. BMW, Volvo, and Tesla have apps with great ui, with sharp graphics and clean yet simple user experiences. I’d love to see these improvements to the FordPass app with an overhaul. It’s a great app but it really needs a redesign. I hope this review helps make Ford deliver even better products and experiences in the future..Mashman 8Version: 4.27.0
“Just like the weather” …… 😕Good for a week, then ‘no connection’ for a week. Remote Start is my lifeline with no garage and minus 10-degree mornings. Ughhhh! C’mon Ford aren’t ya a little better than this? This is my 9th Ford purchase going way back to my college days. I asked for a remote start added to my key-FOB when I purchased but the salesman re-assured me that the “Ford Pass was free and it would save me money by not adding a remote start to the key-FOB”. I’ve called customer service on Ford Pass, but both times the rep seemed to be aware of the issue but seemed to talk about the ongoing issue but really had NO SOLUTIONS. I’m certainly not the most “tech-savvy” 62 year old on the planet but wouldn’t you think someone at Ford could tap one of these lazy millennial tech nerds on the shoulder and demand some solutions to your Ford Pass dilemma? This whole process has been VERY AGGRAVATING!☹️HELP!!.Ford 'Passed'Version: 4.24.0
Ford Pass is Average at best, needs a lot of improvement!I have been using Ford Pass with a Mach E, which is advertised as convenient Phone as Key feature. Problems I have encountered are:
1. Ford pass is NOT reliable, it works 70% of time. Other times I could be waving my phone at the door but it would not unlock. I am holding my phone in hand and car would say no key detected!
2. Lock, unlock and remote start features do not work well. I have had issues when I can clearly see my car. It just keeps on thinking and thinking and thinking and error out.
3. Way too many instances showing Ford Pass failed to load. I was told by Ford CS it will do that when you have poor cell signal? While I am standing 2 feet from car and it does not unlock. Very I convenient.
4. Charging status: this one is a crap shoot, I think it only works like 50% of time and does not provide much useful Information. And at times it will get stuck on previous charge cycle. Most times the current charged state of car battery will not update even after I have close (swipe out the card) and reload the app!
I have tried calling Ford customer support they are good to work with if you have a question. But if you are trying to tell them something they should improve they cannot find right person I should talk to. Hopefully they improve the app soon or I will ditch it and the car for a Tesla!!!.AJ_MacheVersion: 3.31.0
Nice but...This app is nice and works pretty well but it does seem to crash a lot leaving me without access to its features like remote start. Unfortunately, when it does crash I cannot tell immediately that is has except that it tells me something isn’t right. Then I try to log out and back in to try it again several times unsuccessfully so I just move on with my day at that point. Another thing that doesn’t make much sense is that there are two message streams when my car is communicating with me. I’ll get a message about washer fluid being low in my messages and then I'll also get a little yellow dot on the “my vehicle” tab telling me the same thing and it won’t clear out until I refill the washer fluid even if I check the message. It would also be nice if the settings in my car are used when remote starting the car like turning on my seat warmer. I like the app and use it regularly but these are improvements that would make it better. Thanks!.Jdlay28Version: 1.17.1
Doesn’t “work perfectly” as some suggestI like the app, I really do. Using it to start my truck when my key fob is out of range is fantastic. It’s also very nice to see status updates concerning my vehicle.
Where it needs SIGNIFICANT improvement is redeeming Ford pass rewards, and chatting with a Ford rep for help.
Yesterday I had to get my oil changed for the first time since buying my truck. My Ford pass told me it was due, which was nice. When I get to the shop to have it changed, I can’t figure out how to “pay” for it using my Ford pass rewards. The service tech must’ve been new because he didn’t know either. So while I’m waiting in the lobby, I keep trying to figure it out, but each clicking attempt I made eventually took me right back to the beginning. It was a constant circle of trying to redeem my rewards points. I attempted to chat with someone through the app but that feature was so broken, the typing window was blocked on the bottom by the reload and go back bar, so while I saw the rep chatting to me, I could never respond. I have an iPhone XR btw. Finally I ran into the general manager who is a friend of mine, and he talked to the service techs to get it sorted. That worked for me but that option isn’t available for everyone.
Bottom line is the app developers need to retool reward points redemption and in app chat help to make them work first and foremost, but also make it user friendly..Jddavidson86Version: 3.13.1
Ford with AlexaVery disappointed to find that the FordPass app doesn’t work with the Amazon Echo/Alexa in Canada yet. When you pay that much money for a new F-150 truck you expect little things like this to work. Maybe the problem is on Amazons end but I’m pretty sure if Ford asked that they make it happen they would. I’m very happy with the app otherwise and would probably have gave it 5 stars if it wasn’t for this small issue. I was looking forward to adding my truck to my smart home devices before I even decided to buy a new truck only to find out that I can’t..MrrbigshowVersion: 2.5.0
HelpfulThe app works. It does what its' meant to do. It provides info on what's left in the tank, lock and unlock, you can start it like a remote and information not only on mileage but its location too. Prep service calls, maps for charge stations - not many but it's informative. Quite useful..Arena difficultyVersion: 4.29.1
Want km not MilesHaving problem with this app as it will not stay on km after setting it from miles. Always tends to go back to miles. Word are overlapping can’t read some of the descriptions. Other than those problems it’s working fine..ComadileVersion: 2.17.0
BasicThis app needs one important thing. Status of your vehicle. Hyundai has it in there app where it tells you if the doors are locked, if they are open. Even tells you if the windows are down. This can’t be that difficult to implement, can it?.Samson 30Version: 4.30.0
Eat batteryIt’s a useful app, but it drains my phone battery so much as background utilization. And not a little much, like it 75% of my battery usage was going towards this app. As long as Ford doesn’t adjust that I will not download this app again..Rogrey12Version: 3.12.0
Not ready for big leaguesThere are constant connectivity issues with my car. Can’t set departure time from the app (100% failure rate over a 9 month ownership period). Can’t refresh app data without first “locking” the car from the app. It is slow and just buggy. I love my Mach-E and wish I had a solid app to maximize my use and enjoyment.
UPDATE OCT 1, 2023:
It’s incredibly disappointing to have an app that supports an EV (Mach-E) and have the app développer remove the only charge related display. Now when I change I have no way of knowing anything about charging status because some idiot thought it would be good to remove it. Seriously Ford? Time for me to seriously reconsider a Tesla..NashbrydgesVersion: 4.30.0
When it worksWhen it works ya can’t beat it
Working a lot better now after all the years of being worked on and updates.The brown albumVersion: 4.30.0
Rarely start carIt’s rarely start car and sometimes with version updates it never starts car….Kunj IncVersion: 4.29.1
Forever FordAs always with Ford , this app is in your face,inovative and very user friendly.Thanks again and keep up the good work 👍.Two stroke charlieVersion: 4.29.1
App stopped workingApp is unable to update and stopped working. So disappointed that I can’t start the truck with this app. I’ve restarted the phone so many times to no avail..CocogradeAVersion: 4.25.0
Ford pass appWe want more update.Mccar2002Version: 4.29.1
InconvenienceI can’t no longer talk search on my mops because that option is removed also there are no more updates on my vehicle doors open or locked notifications.1 fordVersion: 4.29.1
Add this pleaseWish this app would tell you the status of your vehicles doors, locked/unlocked… you can always send a lock command but it would be nice to be able to check..Aaron314&$$Version: 4.27.1
Missing in the new versionThis new version has a flaw. It is now impossible to have real-time tracking of the vehicle's position. It's inconvenient because we have no idea if the vehicle is moving or not. I believe you should restore this functionality..Tivy DollarsVersion: 4.29.0
Ford pass for 2019 F450 LimitedThere are many functions that would be nice from a remote application standpoint.
Status of windows and the ability to open/close when not in vehicle..MD@60+Version: 4.29.0
Remote featuresDisabled/sleep mode too many times makes this basically useless The remote starts faster Not really sure what benefit this app is. Slow to delete messages Lots of useless messages.PepsigarlicVersion: 4.27.1
Nice but could be betterI really appreciate this app. Two things I would like to see improved is
1. the time it takes to see the location of my car is too long.
2. See the lock status of my doors.
But overall it’s a good app. The “no key” feature is awesome. Wish this could be enabled on more than one phone though..BenCloutierVersion: 4.27.1
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.33.0
FordPass™ Negative Reviews
Get it togetherUp until recently I would have given this app 5+ stars... it used to work perfectly every time. In the last month there have been “maintenance in progress” for days on end, depending on what guide you talk to, they don’t know what to say except what is on their script. Once in a while you’ll get someone who is actually knowledgeable and helpful. Or no one answers ( waited for 15 minutes before hanging up) , this in and of itself is unacceptable! Now in the last month it seems it takes forever for the app to load up, or it doesn’t recognize your log in, or it takes forever to start or it doesn’t start at all! I understand the need for maintenance and updates but this is getting ridiculous!! I’m very tech savvy and work as a sales consultant for Ford and I can tell you this is making us look bad especially when you tell your customer that it comes with remote start they can start from virtually anywhere. Now, they are upset because they miss their keyfob remote start because at least with that it was reliable. Customers are NOT happy about this. Get your act together because I know legitimately I know this is a great app when it works consistently! You want everyone to set up their FordPass account and start charging for the use the convenience of remote starting, locking, and unlocking, their vehicles but you can’t even keep the app working or respond promptly when your app is down!.ChristineS1992Version: 2.5.0
Handy app - until you become a criminalBeen using this app since I bought my then new 2019 vehicle, and been inside a Ford since the 70s. Loved the convenience of a mobile remote control. Until all of a sudden I became a criminal.
That is how I felt when my access to the app got suspended. Out of the blue, a cryptic IBM email with the Ford name as part of the sender name, and its content stating “disabled: true”. My app logged me out, and did not let me in. Changed credentials to no avail. And then the saga began. I called FordPass to find out what just happened. For the next two months and a half, every time I called I was asked if I used any third party service to control my vehicle. Every time I stated I had not and I don’t know what is this about - and I still don’t. And every time they would “check and return me in a few days”, never doing so. By the end I was agreeing with them and saying I had been using whatever they were claiming and I was sorry, so the beating would stop and they would let me use the app I had for 40+ months.
Lots of beating and calls later, I got my access recovered, via another cryptic IBM email message. I’m still not sure what the H happened and still not sure when I’ll go thru this again. All I know is that I’m sure thinking where I’m heading on my next vehicle. With such criminal experience, that was my last Ford..HquestVersion: 4.23.2
Keeps getting worseFor some reason, every update makes things worse. When I first started using the app about 4 months ago, I was happy with what I had for the EV experience even though I felt that the app was not very user friendly. About one month into using the app and update rolled out and with it the app took away a very important feature that was working perfectly for me and my EV experience, it stopped recording my charge logs and also quit giving me the estimates to fully charged vehicle. I was hoping that it would get fixed soon and I even made sure that my phone had the latest software update to have less problems if the app actually updates. Now this latest update has been posted and it did not fix/brought back the feature im missing and instead it added another problem, I usually use the remote start to warm up the battery and electric motors this winter season and usually would take only a few seconds to connect the vehicle and start it (about 15 secs.) and now it takes about 1 min to do that; it is not a huge complaint as I can perfectly wait for a minute to start the vehicle remotely but why would I be happy to update an app to “fix bugs and errors” and instead brake something else? Who knows if another update will fix these issues or make something else worse..UchihalinkVersion: 4.32.1
User agreement?I you agree to the user agreement when this app updates, you’re agreeing to them to sell your information to third parties so that you can get email solicitation as well as phone calls to try and sell you aftermarket warranties! You’re also agreeing to other financial things! Do you need a freaking attorney to decipher what you are agreeing to just do use a stupid app so that Ford can monitor how you drive your car in where you drive your car as well as the miles you put on your car through your phone! He also monitor how you service your car through your phone or lack of servicing when it comes to litigation! I believe that the contract you signed when you bought your car, as well as opting out to future emails and phone solicitations, should be good enough for Ford but apparently it is not and they have found another way to make money at your expense! Let’s talk about the app! The only way you can use remote start is through this app! Half the time it doesn’t work or recognize you even have a car! The app is a joke and they won’t do anything except blame The cars computer system! I guarantee you that if you bring your car to a dealer they’re not gonna find anything wrong with it however they may change parts and you will still have the same problem as I have read on forms! Fords sink three and Ford pass is a joke!.Rocky the bull dogVersion: 3.24.0
Worthless if you can’t use per DealerI am reviewing again now at 2 stars where previously I reviewed at 5 stars. I’ve owned my vehicle for going on 2 1/2 years now with no issues, but within the last 2 to 3 months my Edge has constantly been losing voltage from the battery till it is dead. I initially thought it was the battery being that it was over two years old so I replaced with a brand new battery from dealer. After experiencing the exact same issues with the new battery I thought it might be an electrical issue so I took it to my local dealer to have it looked at under warranty. After having the vehicle for two days, they called to say the vehicle was completed. Upon arriving to pick up the vehicle I am told that they could find nothing wrong with the vehicle. They asked if I was using the FordPass app? I answered that I was and they advised that I uninstall the FordPass app and do not use it. The battery drain can be caused by excessive calls for data through the vehicles network keeping it in a activated state, causing the battery drain. What use is an app that Ford highly recommends and promotes as a selling point for the ease of use for their vehicles if it causes excessive battery drain till dead even with driving daily. Please fix this issue Ford or don’t promote FordPass as an incentive to Ford ownership..RealDeal75Version: 4.24.0
It wants to know your playlistThis app has the potential to be a good app, but it constantly wants you to opt out of it reporting back to Ford what apps you use on your phone because it is connected to your truck and what apps it wants to interface with with the truck. With used with iOS, it constantly sets ring volume to max and on disconnect does not set it back. When using the remote start on this app, it will only let you start it twice, so if you are in a work environment where you have to remote start and leave your truck started to provide power for other things, you’re out of luck. Furthermore, when interfacing with Bluetooth to use your iPhone, it takes multiple seconds for the microphone to sync up before you can start dictating a message, or answer a phone.
The Ford pass app on your truck and your phone also wants to report your driving habits. How hard you accelerate, how often you accelerate, and how hard you brake, even how hard you take corners, are all reported back to Ford. What uses these have is still up for debate and will probably be be hammered out in a legal fashion in the future. But it’s just beyond the call of necessity.
If this trend stays in this direction, it will not only be the last vehicle app I use on my phone, it will be the last new Ford that I purchase.
Goodbye, Fordpass..Invasive againVersion: 4.15.1
Glitchy and not well thought outI really want this to work. It has so much potential. But it’s slow and glitchy. Deleting a departure time takes 15 seconds to confirm and you can only do them one at a time. Adding departure times takes too many button presses. Updates on the car’s status are sometimes incorrect and not synced with the website. Creating and planning a trip with the mapping is painful. Impossible to create a preferred route or to ask to go via a particular road. Should also be an iPad or web version for route planning on a larger screen. Also no access to phone contacts so I have to look up type in my addresses for friends etc. Saved routes end up being buried three deep in a menu in the car. Predicted charging finishing times are often incorrect by a day. Messages from the car that it is charged are often duplicated. Ford recommends that Phone as a key requires you to have the app open and the phone out - but even then it isn’t 100%. Most things are slow. This app falls short of my expectations for the experience of having a higher end connected BEV. My hope is that Ford realizes this app is an extension of the car experience and invests in engineering this as much as it does their cars. The car itself is great - this app doesn’t reflect that..Rocket_1972_cameraVersion: 4.31.0
Battery Killer! WorrThis application runs in the background if you forget to force close it. I don’t mean swiping up to get back to the Home Screen, I mean the “control, alt, delete - end task” version on your phone EVERY SINGLE TIME you use it. It causes our phones to overheat and die...FAST. It’s cool and works great WHILE using, but honestly it isn’t worth the headache. When you go to pull your phone out of your pocket so you can use the app, your phone will probably be dead because of said app.
They recently updated the app and the update pop up said something along the lines of “there’s been a fix!” Negative. Same problematic app just with a new visual layout. With the amount of heat this app makes our phones produce I would expect with regular use of the app, battery deterioration will occur.
I really do hope Ford focuses on correcting this data error in their application, because I’m starting to lose faith in their reliability here. I know Ford is a automobile manufacturer and not an application based company , but if you’re going to make a product (any product) and tell us it’s corrected when there’s plenty of complaints, and no change has been made...makes me wonder if this is going to be a preview of my future with my truck; frustrating, problematic, and possibly unreliable?.@ar0thVersion: 3.14.0
Needs MAJOR workOver the past year+ this app hasn’t changed much. Throughout various updates and “bug fixes” I still have the same problems. Half of the buttons don’t work. I select schedule service, nothing happens. I select find another dealer, nothing happens. The only things that work are the readout stats and turning the vehicle on, however, even that fails 15% of the time or takes a couple of minutes to actually do it. My phone is up to date and is new so I know that’s not the issue. When I first got the app I remember it was rated 2-3 stars average. I’m happy to see that has changed but it really doesn’t mean anything because I still have the same problems. Please make the app useable. There are a lot of convenient and great features I would love to take advantage of but instead they’re just sitting in the palm of my hand mocking me. It’s quite annoying to have a smart oil sensor equipped in your vehicle and to have your phone tell you to schedule service through the app and then not let you do anything but stare at a screen that has the info of your dealers service hours.
Edit: it’s just getting worse. Down to 2 stars now. Make your app work. It’s pretty simple. Honestly making me regret ever buying a ford..GoogleintVersion: 3.6.0
You’re Better off Without ItFordPass would be nice if it wasn’t constantly crashing. It runs very poorly on newer iPhones (X style). The app is slow and makes me log in every single time I open it. Considering that I utilize it at least twice a day, that makes FordPass nearly unusable for me. And that’s assuming I make it through log-in. The app refuses to recognize my credentials a good 50% of the time. Why does it need access to FaceID if the feature never even triggers? Initial set-up on my old iPhone 6 was beyond painful. Turns out that it wasn’t just my phone getting old.
I love the remote start feature as that seems to be the only only thing that I can rely on. Too bad I have to keep re-syncing it with the car in hopes that one will take. After initial authorization, I shouldn’t have to physically plug in my phone every time I want to add a new start time. The car has WiFi and Bluetooth for goodness sake! Honestly, in the time it takes to load FordPass, I can make make it to the car and physically unlock it. Additionally, I should only have to consent to use of the app monthly, not daily. To top it off, FordPass doesn’t even have a CarPlay app.
If all the issues were resolved, the app might be worth using. For now, I would skip it..Ollie C.Version: 2.5.0
Nice if it workedThe app is handy and a nice feature that comes with owning a Ford ! I constantly get notifications that I have a message on the app, I go to the messages and the preview of them is barely legible, the font is all screwed up and it doesn’t show me what is read or not read . I click on the top message thinking it’s the newest and my notification stays lit up, then I click the next message and so on and so forth and nothing clears the notification icon badge showing I have a new message. The remote start feature is hit or miss and sometimes spins until I have made it to my vehicle and manually started it ! Also Ford can keep their expensive high interest Visa card that I get offers on the app, text messages, emails and in my home mail box and al of these are repeated over and over ! Take the money you spend on trying to get your Visa card out there and spend some of it on a descent app that works ! The appearance of the app and details of the app looks like a third grader developed this thing and functions as such also! I basically gave the two stars because of the idea of it and the fact so far it does remain free ! Thank you for thst !.Hank1993Version: 3.14.0
Nice when it worksHave a 2018 F150 lariat; bought in August 2018. Apples worked flawlessly until this past weekends where the clocks changed. After that? Disaster. I’ve had to uninstall and reinstall the app probably 20 times and it’ll work for a day or a couple of hours and then not work for another couple of days. At first, the problem was it wouldn’t let me adjust the time that my scheduled start was supposed to happen. When the clocks changed, for whatever reason the time in the app went forward. It was originally set to start at 8 o’clock but with the clock changes the app actually changed the time setting to be 7 o’clock and my truck would start at seven in the morning. I had to uninstall and reinstall it for two days before the app would actually allow me to change that setting. For whatever reason it wouldn’t save, wouldn’t allow me into the setting etc. now, it’s telling me that my truck can’t use FordPass app at all! Another series of uninstall reinstall, and nothing. So frustrating! While I’m super excited that we have the ability to use an app to manage our vehicle, what good is it if half of the time the darn app doesn’t work?!.NewGS350FSportVersion: 2.4.1
Minor tweaksOverall great concept. But I do have a few suggestions. Ranging from seemingly easy to do but low in user satisfaction to what seems like something very difficult to do, but would be great for the end-user. To begin I think there should be a shortcut to see exactly how much battery charge there is left in the vehicle. By shortcut I mean, just a long press of the app on the home screen which would reveal a quick pop-up of to things like powering on or off your vehicle, or again, how much range remains before needing to be recharged.
Something difficult to do in my opinion but would be amazing would be climate control from the app or enabling the camera to view what’s going on around your car when you’re not there. Truly a 4 1/2 ⭐️ app but I’m going to give it a 2 just to get someone’s attention.
A quick sidebar, I don’t know how many people actually try to turn on their car or lock or unlock the doors. But I know I check my battery remaining range frequently. To be able to look at my watch and know exactly how much charge do I have left would be amazing..D Charl3sVersion: 4.25.0
2022 F-150Beautiful truck. Keeps entering “deep sleep” mode until I was told to turn off the automatic updates which seemed to be every other day. It would drain the battery down to 30%, then the electronics would not work, no interior lights at night, no courtesy lights, no remote start, even Car Play would not work. Dealer checked it out, was told to turn off the auto update, Ford issued a bulletin to dealers advising of issue. Battery checked OK, changing system OK, said I didn’t drive enough to keep battery fully charged, how far is far enough? Should have kept the 98 Lexus with 320,000 miles if this is as good as it is going to get with a truck that costs twice as much as my first house (1982).
So disappointed in this pickup it is sickening, even driving just over 600 miles in one trip couldn’t charge the battery. Get this, also told the tonneau hard cover was pulling the battery down. No holes have been drilled, no wires connected to it. Awaiting the next adventure at the dealer. That’s alright I have the extended warranty and I plan on driving the rental vehicle until the wheels fall off or my truck gets fixed, all I pay for is gas..Dang1956Version: 4.32.1
Worst App Ever…Every time I try to use the app to start my car or unlock it I get a message that says “your vehicle is in a deep sleep mode and connectivity temporarily unavailable. Manually turn on your vehicle to deactivate this mode.” This happens every time I turn the vehicle off…within minutes! This temporary has been temporary for several months now! When is this going to be fixed?
Update on my comments about a month ago… I searched the internet and found what the problem was! The problem is with the battery monitoring system. To reset it on a lot of Ford vehicles you press the start button or turn the key flash the bright lights 5 times and then press the brake 3 times wait for about 10 seconds and you’ll see the battery on the dashboard blinking this indicates the the battery monitoring system has been reset. Since I’ve done this I’ve not had ANY issues with the app and my handles with now lock without using the key.
I don’t knows of this will help anyone, but thank you Ford for your wonderful help with this issue on the app and locking/unlocking my car using the touchpad on the door handle..PitapipsqkVersion: 4.27.0
Bad appWhere to begin with The problems with this app. If you do not run chrome on your phone this app will cause you all sorts of headaches. Overall the app runs extremely slow. The app will track you all over the place whether you are in a Ford vehicle or not.
Once you download the app and input your vin Number the app may or may not work as advertised. For my truck which was a 2020 Ford the app could lock and unlock the doors but could not auto start the engine. I called customer service & about 75 percent of the time I called I got a English as a second language rep and go was difficult at times to understand. Their suggestions were re-input your Vin number and if that doesn’t work start over from scratch woh the app.
Trying to reset a password was a headache in itself. I would hit the forgot password button it would ask for my email and then send me a link in that email which would send me back to the original sign-in screen. The rep said I should open the email on a computer and that might solve the problem. I’m like why should I have to go to a computer to reset the password for a phone app it defeats the purpose of the phone app..55589227643964Version: 3.15.0
Hard to close your accountI closed my account on the app due to metadata privacy concerns months ago,and received a confirmation email that my account was closed. Fast forward to a few weeks ago I received a email stating I have reward points, I called Ford and the agent tells me that my account is still active, so I ask for my account to be deleted. The agent tells me I will receive a call once my account has been deleted and gives me a case number and within 72 hours I will receive a call this has been done, it has been well past that now. If you are ok with your data being sold, cool enjoy the app it works great, if you have concerns about your data being sold then be careful and make sure you document your account cancellation as this appears to be a very difficult process and they do not keep records of you attempt to close your account through the app( the agent said their system showed no info on me closing my account on the app and asked if I had a case number from using the app, which may have happened but I assumed the cancellation email was enough and did not write it down). Be careful!.Concrn citN willzVersion: 3.21.0
Need Apple Watch App!!!Update 4: Bring back the Apple Watch app and fix the issue where is forgets the connection most of the time and makes you open the phone app defeating the purpose of of the watch app. Please enable Siri Shortcuts!
Update 3: Now has Apple Watch App but I really would like Siri Shortcuts enabled. I would like to raise my wrist and say “start my truck” into my Apple Watch using a Siri Shortcut! How awesome would that be! Update 2: still no Apple Watch app. Now I would like Siri Shortcuts. I want to raise my wrist and say “start my truck” into my Apple Watch using a Siri Shortcut! How awesome would that be! Update: still no Apple Watch app. Now I would like Siri Shortcuts. I want to raise my wrist and say “start my truck” into my Apple Watch using a Siri Shortcut! How awesome would that be! Love the ability to start my truck from my iPhone! Didn’t even know it did this until the sales person was setting it up for me. It would be really awesome to be able to start my truck from my Apple Watch! May purchase a cellular Apple Watch just to be able to do this without my phone nearby. So cool 👍🏻.MaverickC17Version: 3.21.0
Works… Till it doesn’t.I have used this app for keyless entry many times, but last night it decided to stop working because my battery was low according to the FordPass representative who could not get me into my truck. My truck battery is below 50%. The app doesn’t work which doesn’t make sense because she said it was for my own safety but it would been safer if I could’ve unlocked my doors and gotten into my truck instead of being stranded with my dog in a parking garage late at night. I don’t use my key fob because when I go running, it is very large there was no way of getting me in other than calling a friend to come get me and take me home and then take me back, that’s not safe! There was nothing on my truck that said my battery was low and I still can’t figure out where to see my battery level or if it did even charged on my way home that’s probably not safe either. The rep said I could call for roadside assistance but last time I did that I had $100 deductible I would not recommend the keyless entry for any single women..BLB757Version: 4.33.0
Stuck in a loop - Can’t Use AppI have a plug-in hybrid vehicle. I normally just use the “My Ford Mobil” app which is trailered more for electric/hybrid ford cars. Now, the “My Ford Mobil” app has been decommissioned and when I open it, it tells me that the features have migrated to “Ford Pass” app. Cool sounds good, consolidation, less apps. All for it.
But when I add my vehicle to “Ford Pass”, it refers me back to “My Ford Mobil” for more tailored electric car app features. There is no option to continue without opening the “My Ford Mobil” app, which as I stated before, is decommissioned and refers me back to “Ford Pass”… I actually can’t do anything in the “Ford Pass” app at this point except close it after trying to add my vehicle. You can see the loop I am stuck in. I wonder if the features even migrated over.
Ford should probably have figured this out before decommissioning the previous app. Pretty stupid that they have a decommissioned app still on the App Store also. I even re-downloaded it and had the same issues. Hopefully gets resolved soon, but for now I see this as a critical error since I am not able to even use the app..The doreahVersion: 4.12.0
Remote start rarely worksI like the concept of being able to schedule starts and it has a further reach than the keyfob remote starter. Those aren’t useful though when the app doesn’t work. I had weekday scheduled starts set up and every day the app would tell me my car was started. I’d look out my window and half the time my car would not be running. Then the app just decided I needed to leave the house earlier and rescheduled my start for an hour earlier. It wouldn’t let me edit the time so I deleted the scheduled start and tried to re-add it. It will no longer allow me to schedule a start. I keep hitting the “save” button but nothing happens. When you have an app that effects the function of peoples cars, you should make sure it works. I live in Michigan, do you know how awful our winters are? Remote start is essential. Really wish I had my old car with the keyfob that worked.
Update:I went to start my car this morning (morning rush hour time) and the app was offline for maintenance. They’re doing maintenance during peak use time?! I am currently sitting in my car waiting for it to defrost. I am no longer a loyal Ford customer.Littleleah1Version: 2.6.0
Lacks quality and features (F-150 Lariat)I like the ability to start (and schedule start) remotely, even though sometimes it doesn’t work, and that’s about it.
Vehicle status lacks the simplest but important thing: LOCK status. I open the app I wanna see if my truck is locked or not, in case I forgot to lock it. It would be awesome to be able to set climate temperature and seats (heat/vents) remotely too. Also status if any windows are open. Ford should look into Tesla app and get ideas.
Recently added security alerts feels buggy. First of all you have to be inside your vehicle to set the schedule for alerts, otherwise I kept getting an error. Then after I set the schedule to be notified if my doors are open during nights I still get the notifications every time I open a door no matter day or night.
Maybe because I got spoiled by Tesla app, but even their app is not perfect, and Ford being such huge company has no excuse to have such low grade app.
Love my F-150 and hope this app will improve a lot very soon..DiNoiseVersion: 3.26.0
Drains phone batteryI just got the app 4 days ago with my new car and it’s got awesome features and I really want to use it, but I can’t. It drains my battery with “background activity” 1% every 2 mins. Even with my phone screen off and half the time won’t let my battery fully charge.I have had to turn off pretty much ever feature to try and stop this and next step is to delete the app from my phone. I turned off the precise location feature, cellular data, notifications, fitness and motion iPhone feature, only allow location if it asks me because not even the only while using setting worked, and I turned off all background activity from all apps and yet I’m still getting background activity from this app. I deleted and reinstalled it and am fully charging my phone because it stoped at 76% last night. Thankfully I’m not working today. I’m testing it today, but I don’t have high hopes. I’m most likely going to have to delete it which is a shame. I really do wish I could use it to its full potential..Shel8sVersion: 3.8.0
Good when it worksThis app’s best feature is ability to get information on your vehicle. Problem is that it doesn’t work all the time. It randomly stopped working again and won’t update. Since there’s no support for the app to call and report the issue, you have to hope that someone will actually check to see what’s happening and fix it. Ford doesn’t seem to care about your vehicle if it’s not brand new. Our explorer is only a few years old and the support has dropped massively every year, in fact the recall we got 3 notices for still hasn’t been fixed. Bring in the 3 notifications and set up appointments to find out they can’t get the parts or update the system in your vehicle.
No direct support for the apps and you have to schedule an appointment with Ford service to get it looked into. No guarantee that they will fix anything since they have a problem updating your vehicles system and Ford now restricted updates for maps to only once a year..BohucaVersion: 4.30.0
UnreliableI have had this app for a few weeks due to my recent Mustang Mach-E Purchase. Overall I’ve found the app to be unreliable. The app should allow my phone (iPhone 12) to behave as a key fob, but unfortunately that’s the most unreliable part. Sometimes it will work flawlessly and other times I can’t even get the car to start with my phone inside. (Updated, several months later, issues continue)
I always keep FordPass open (as recommended) but the system is just terribly unreliable. For this reason, I never choose to use Phone as a Key, I always carry the fob with me (which in itself defeats the purpose of this app).
The app also has very limited settings for app notifications. Every time I park my car at home, I receive a notification that my car “arrived home” - however this notification arrives 30+ minutes after parking and departing the vehicle. To make matters worse, there is no setting to remove this type of notification - I have to just deal with these late and useless daily notifications. (Updated below) Overall, much to be improved.
___
I’ve now owned my Mustang Mach-E for several months and still perpetually disappointed by the FordPass app. The “arrived home” issue was corrected however overall functionality has not improved.
Frankly I wouldn’t even feel bothered by the poor App performance if Ford did the right thing in providing two key fobs with the new vehicle purchase..Peacockblue11Version: 3.26.0
FordPass was great at firstMy 2021 Explorer could be remote started and doors locked and unlocked for the first year. Then all of a sudden it started going into deep sleep mode “to protect my battery”. Well deep sleep mode not only nullifies the remote features, but it also turns off the number touch pad for keyless entry and the sensors on all door handles other than the driver door. My dealership checked the battery. I had three different shops check my battery during 2023. It was fine. After a couple of complaints, the dealership kept my car over night and ran it through a deep cycle discharge/charge. It immediately went into deep sleep mode when I arrived home. It does it every time I drive it almost as soon as the car is shutdown. Why have these extra features that won’t work but they sure cost extra. Oh yeah, the software has been updated to no avail. Ford is aware of the problem but I’m not getting anywhere with a resolution. This has been a huge Ford failure in my eyes which is definitely a mark against my brand loyalty..Maxdog66Version: 4.31.2
Drains battery with iOS14This app is now the #1 battery drain after upgrading to iOS 14. It causes your device to run hot and it ignores your “run in background” setting. I’m uninstalling this app until this is fixed..IMike_MVersion: 3.8.0
FordPass app not will not work??App doesn’t work on my iwatch? It loads the app on my watch however when I tap it to open it will not open the app, it just crashes??.IM A FAN !!!!!!!!!!!!!!!!!!Version: 2.26.2
Not ready for prime time yetSlow refresh, and often requires re-authentication. Also triggers Car Location Update unnecessarily..GmckendrVersion: 1.13
Update need for iOS17Since iOS 17 update the app is a brick! Does nothing, come on Ford you had months to update this..SttamburVersion: 4.30.0
HackedAbout a month ago I noticed that the app was not connecting to my vehicle. I started getting a message on the app stating the vehicle software was being updated and the app would connect after ten minutes. Tried the master reset on the vehicle which did not work. Called Ford and they had me do the master reset again. This time I got to a point where the app was waiting for authorization. As I’m the only user I should have been able to authorize but Ford found another user had hacked into my account a few days after the app stopped working and now has control of my vehicle. Took the vehicle to the dealer and they did their thing but same issue still. Now they are replacing a module called a TCU. I have a 2018 and that model year does not remove email accounts from the system after a master reset according to Ford. Hopefully when the TCU is replaced that will clean out the hackers email and let me take back control as I found my vehicle had been unlocked and left unlocked over night. Sometimes these cool features can be a curse..G1ve me a breakVersion: 3.27.0
Bad Battery DrainSince iOS 14 this app is draining my battery and hogging almost 50% of my battery usage per day, and I don’t even have it actively running. Ya it’s a great app, but I actually need to have a running phone to use it not a dead phone. Please, please, please fix you app and soon. As of now I will be deleting this off my phone until it has the next update..Mr.BelinskyVersion: 3.8.0
Absolute garbage - Doesn’t workThis is unacceptable. I bought a brand new 2018 F150 and for over a month this app hasn’t worked at all. All Ford says is that they’re working on it, but have no timeline.
When it was working, it's very poorly laid out.
I just want my vehicle status and controls to be the first thing I see when I open the app, all on the same tab.
It doesn't even show the current locked status of your vehicle.
I had an aftermarket version of something similar installed on my car 5 years ago that was miles ahead of this in terms of features and usability.
And yes, please add Apple Watch support. It would be amazing to quickly pull up the app on my watch and unlock with a tap..Kuzuri_616Version: 1.14.1
Canadians left cold with no auto startJust got my new 2017 Fusion we wad with the 2.0l with sync3 thinking this is capable to use the auto start through the app..... well nope sorry yes you can if you are American, Canadians who need auto start in the cold winters don’t have this. But I can see my fuel level! At least that advertisement of the app for my modem and car works. Oh and I can find gas prices. I need the vehicle features as advertised please.Shawny6970Version: 1.13
Doesn’t work !!My app stop working in my Ford EcoSport 2018, I brought my car to the dealership and they want to charge me $200 just for checking and they don’t give any warranty that the app is gonna work 😡 I’m really mad and disappointed.EzareliVersion: 4.30.0
Not working99 % of the time it says “fordpass not responding!” For the price of a new truck they need to get their garbage working!!.Glen M WVersion: 4.30.0
Not happyIt never works when I need it. My truck is always in deep sleep mode or the app just won’t work.Yourworld222Version: 4.30.0
When it works, it works wellWhen the action actually takes place, the app works well. Love the scheduled auto start times for winter. Biggest issue is that it actually executes commands about 50% of the attempts..00gtshopeVersion: 4.29.1
Primitive software, reduced featuresDisappointing.
From the day one, it had a limited functionality, and Ford kept removing features..Sky11-11Version: 4.29.1
No longer works with sync 3From day one when I purchased my 2021 Bronco Sport Outerbanks this app worked only half of the time . With the new sync 3 update it simply will not work at all and that is information that Ford Support gave me after spending an hour troubleshooting with them. Ford should be taking measures to fix this.Krave328Version: 4.29.1
Remote startAfter 12 hours my truck goes in deep sleep. No point in having a remote start. Pointless. Freedom ford won’t help..MicahrigVersion: 4.29.1
Serves little to no purposeRemotely informs you of the fuel level and tire pressures. So does the info display in the vehicle. Has remote start, so does my key fob. Bottom line it doesn’t offer a single thing for me to go to the trouble of spending time installing this useless app. When Ford first released a phone app it was possible monitor many items such as battery voltage for one. This dumbed down version is next to useless.SawdustyVersion: 4.29.1
Constantly disabledApp features disabled multiple times per week due to low battery power. Dealer tested battery and charging system. Said it’s functioning fine..Jham79Version: 4.29.1
Ford is unreliableThis app is basically hit or miss, after all the updates I can’t even remote start my vehicle consistently. Ford really lives up to its name which produces unreliable products. I’m not gonna buy their vehicle again!.Ryan_555Version: 4.29.1
2023 MustangNeeds more options, are my doors locked, is my roof open, are my windows up, to name a few ideas..Sparkie0007Version: 4.29.0
Stopped working since last updateDoesn’t work since last update - lock/unlock & remote start all unresponsive. Indicator spins for about 60 seconds & then gives a failed to respond error message.Q......Version: 4.29.0
What a JokeWhat a joke this app is. I had it working perfect and THAN ford pass would not work because I had to update to the latest operating system which sucks. Finally I updated my phone and I can not sign in. If I want to do a new account I will need a new email as well as my old email is already taken. What a joke FORD.MeangreanVersion: 4.29.0
Simplistic and Low function AppThe pros of the app: it starts the car, locks it and unlocks, shows mileage, tire pressure, oil status and fuel status. The cons: you can’t tell if your car is locked or unlocked, windows are open or closed, door is ajar, your vehicle is running, the temperature inside your vehicle… etc. There is also no information on trips or fuel mileage. There was a Ford widget that someone wrote on GitHub with all kinds of info and Ford disabled the widget. So Ford actually wants the app to stay lacking and weak. Lastly Ford doesn’t have any information on their plans for the app..Eastside99Version: 4.28.0
Not user friendlyI have a Tesla and Mache, so I can compare with both cars and its Apps.
The response of Mache Ford Apps always has a delay.
Also, every time it said there is an update and it was done, it doesn't say where is the improvement and what benefits to me. It just say "updated".....Ringo LVersion: 4.28.0
This app is junk.2022 f-350 platinum. I have had my truck in to the dealer where they claim everything is updated. I have talked to the Ford app customer support and followed all the instructions. This app will not work with my truck, it worked for my 2020 so I had high hopes. Save yourself the headache and just use the key fob.Mark Mac.Version: 4.27.1
UnreliableThe lock / unlock feature is hit and miss. Currently sitting locked out of my truck with my keys inside. The app successfully locked but now will not unlock after returning.._-_-_-_-__-_-_-_-Version: 4.27.1
Poorly designedA clunky, counter-intuitive app that is inconsistent. You can set your Mach-E to only charge between certain times using cheap rate electricity. If you set up via the app often does not work, if you set up via vehicle console works fine. Additionally difficult to find functions within the app, not well designed.JogezaiVersion: 4.27.1
Didn’t workWas working great and loved it …until I had my keys inside and it decided not to work 🫣.4christ.Version: 4.27.1
Terrible softwareDoesn't work. Won't activate even though it's activated in the vehicle. Deal breaker for future purchases of ford products..Wormdoggy1Version: 4.27.1
Really needs improvementReally needs improvement. Again, I am locked outside of my car and I need to put the code in to unlock my car. Still not work. Still not working still not working..Robert GuindonVersion: 4.27.1
Oil life monitorWas this feature removed or just not working anymore? Basically was the only reason I keep this app on my phone.Topshko_niinVersion: 4.16.1
Fuel Gauge…?Where’s the “Fuel Gauge” and “Estimated Distance to Empty” in the app version 3.32.0…..???.OrangeHoney5Version: 3.32.0
Battery drainerThis app was working somewhat well then all of a sudden my battery was not holding a charge. I was shocked to see that this app drained 63% of my battery in 4 hours..GhgdghfdthVersion: 3.12.0
Battery Drainer78% background activity since IOS14.Hamzam91Version: 3.12.0
Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 4.33.0
Ford Motor Co.
