Nike Customer ServiceNike, Inc

Nike Customer Service

Your Daily Guidance to Greatness


The Nike App is your source for daily guidance and inspiration to get you closer to your sport and style goals. Shop the latest Nike and Jordan products, clothing and shoes while getting real-time advice from our team of experts. Receive member rewards and discover fresh stories every day from the top Nike athletes and coaches.


Download the app today to become a Nike Member and gain access to the best Nike products, inspiration and community.


SHOPPING AS IT SHOULD BE
Gain member access to select product drops, events, and experiences that happen only in the Nike app. Browse through products tailored to your personal style and activities or create your own with Nike By You. Members get the option to pick up orders, check out through the app, or make returns in select stores.


• In-App Shopping – Enjoy free standard shipping, 60-day wear tests, and receiptless returns when you purchase through the app.
• Nike By You – Customize iconic Nike silhouettes with unique colorways and materials to match your style and express yourself.
• Daily Recommendations – Discover new gear, apparel and shoes tailored to your interests.
• For Everyone – The latest in women’s, men’s, and kid’s apparel, footwear, and more.
• New Releases – Jordans, Dunks and the legendary Air Max. The latest drops can be found here.
• Offers and Promos – Celebrate your important moments with exclusive birthday offers and promotions from us.


STORIES THAT INSPIRE & INFORM YOU
Get the latest in-depth stories, training tips and style advice delivered daily. Select the sports, athletes, teams, and products you’re interested in following to get more from your app.


• Stream – Discover a customized feed of content tailored to your interests.
• Style Trends – Discover new ways to wear your favorite Nike products with the world’s top stylists.
• Notifications – Find out the moment new stories, styles, or events drop by turning on push notifications.


SERVICES THAT CONNECT & GUIDE YOU
Chat one-on-one with an expert for style tips or fit advice and join your Nike community wherever you are.


• Athlete Training & Coaching – Expert advice delivered by Nike athletes, coaches and personal trainers.
• Nike Experts – Chat in real-time with our team of experts on all things sport, style, and Nike.


The Nike App is your daily guidance to greatness. Download today.

Nike App Comments & Reviews

Nike Positive Reviews

Definitely RecommendBeen using this app for several years now. Easy to search/find, good selections, timely notice for sale, and recently added “new drop” list is very convenient. I like “notification” function, as sometime I overlook for a drop. Chat service is excellent. They are always friendly yet polite also. Response time is always w/in few minutes after posting. Only problem is some items shows video of items not available colors. (Sometime I like the color of video item better) One point I appreciate if can be done. Some clothing shows a model wearing top, bottom, shoes, caps, etc, but only listed for 1 item like hoodie. I have to look for the bottom, but can’t find it sometime. I wish sku number was listed for what’s in a photo. The same can be applied for cover photo of item, like shoes..Version: 2.94.0

JUST DO BETTERI’ve had at least three different orders where a week goes by and it’s almost the day that the products supposed to be delivered and they’ll send me an email saying it’s no longer available and I won’t be receiving my order. So with that being said, a lot of the time the app isn’t up to date on what products they actually have to sell you and it’s super frustrating. I get that stuff like this happens but they should at least have a waiting list or some type of system set up so you can receive the product you bought at some point. I just think that if you already transferred money to them for a product then you should be priority (on a waiting list or something) for when they are restocked instead of leaving you in the dust and saying “sikkke, yeah we actually aren’t gonna sell you that bc we messed up with inventory, here’s your money back tho, hopefully you get the product before the next time it sells out 😬”..Version: 2.122.0

Great AppGreat app, user friendly and great deals to steal if you’re a random window shopper just looking to spend (haha) so truthfully I’m not a huge fan of ordering things without trying them on first or seeing it physically before making a purchase of, especially when I’m entering in acct info to order. However Nike has been the only website literally where they make me feel valued as a customer and safe to place and order. Also, return policy is AWESOME, especially during COVID, but before the pandemic, the satisfaction with your product is why I continue to shop occasionally thru the App or Online with Nike, beats lines at the outlet. Privacy is also guaranteed (through my experience) and if you return an item, the refund took less then a week, which isn’t bad compared to 10-14 business days. Thanks Nike!.Version: 2.157.0

Amazing Customer ServiceI’m so thankful for Nike’s customer service. After I purchased a pair of shoes, I had a personal crisis that required me to pay a lot of money. I contacted Nike’s customer service past the 60 minute mark which I was unaware of and was put through a wonderful customer service representative with the name Annabelle. There she told me I’d have to wait for a return, but after a certain amount of time came up with a plan that would work for me in a shorter period of time. She was creative, and incredibly patient, kind and helpful with me. I will be a customer of Nike for a long time because of their great customer service, quality, and care they put in their products and consumers alike..Version: 2.119.1

Inaccurate infoI was trying all weekend and waiting to see in the app when the SBLII ALPHA ROS patriots jackets would be on sale. To my unfortunate surprise they sold out online because the app was not synced with the online inventory. When I saw that they had become available I tried buying them and I wouldn’t let me. It kept saying customer had item in shopping cart. Also really frustrating to lose out on this item for the 2nd year in a row. I would contact customer service and they would keep saying item had not been released. Any ways the info was faulty all the way around. Been a Nike plus customer for years and this is terribly frustrating..Version: 1.10.0

Joe metamorphosisI had purchased the Jordan 23 engineered pants white with black stripes $150 I also purchased Jordan 23 engineered top which was the color moon for $150. I had 10% off which took off $30. It’s the best outfit I ever had in my life and my self-esteem and confidence is through the roof when I have those clothes on . The luxe that I got when I went into a restaurant and the mall was amazing . The girls were definitely looking at the outfit and the guys were jealous. I would like to personally thank Nike and Jordan for changing my life. Who would’ve thought that clothes can change a life . My life has not been the same since I’ve had the nick app.Version: 2.87.0

Ease of useI thought using the app was great when I first logged in it had the items I had in my cart that I had put there when using my desktop but the amount of times I had to enter payment and shipping information was frustrating! You have the second line for the address line that states where you should enter your apt or suite number but that isn’t accurate and I found that out after 3 times of trying, it also delete my promo codes several times and luckily caught it before placing my order. I also didn’t like that When I wanted to change the size of an item I had to delete the item and then find the item again and put it in my cart. The features of the app could be way better, just feels old and clunky..Version: 1.9.0

Good But Heart Feature is GlitchyThe app is great, and I don’t know if it’s a glitch or specifically designed this way, but when I go to my profile to look at my liked items, it only ever shows 15. It doesn’t matter if I have 50 liked, it only shows 15 total. It shows only the newest 15 liked, which makes it really difficult to find shoes that I’m interested in again since it’s only showing a fraction of the ones I’ve hearted. When I type the specific item, it will show that it’s been hearted but won’t show up on my profile unless it’s one of the 15 most recent (which I can add by unhearting and then hearting again). Please fix this, there shouldn’t be a cap as to how many I can have..Version: 2.39.0

Cool, but...I like nike and like the app a lot.. but it's kind of annoying that every time i'm browsing the women's clothing, the photo will show a slim woman, and then only show me the "plus size" sizes when i tap on it. sure, i can fix this by changing the size to a regular one, because that changes the photos.. but only if the item ISNT out of stock. if it is, then the button that change sizes isn't even there... like cmon man. also Nike, when are plus size men gonna get some love? i think it's awesome you have women of all body types on here, but i would like to see some husky men on there too, so i can have someone closer to my body type modeling my potential purchase.. rather than a bunch of super cut guys wearing mediums.. like i know that sweater won't look the same on my 3XL self..Version: 2.122.0

Just one request...I really do love this app. My only request would be that when doing the guided runs, when it ask you to rest, why not instead of completely stopping to rest and the app stop tracking, why not walk it out, but continue tracking. (Does that make sense?) I measure my distance & pace and graph my runs, but when I do the guided runs I don’t like to just stop running on the rest parts, I walk on the rest parts, but it throws off my speed and averages, even my distance. If you can make it so maybe I could skip the rest parts and just keep going and tracking. Love the app though and the guided speed runs. I don’t really use the guided runs because of this annoyance..Version: 1.9.1

Have a setting for family members!I think it would be a dope concept to have different family members sizes saved under your profile so when you go to order you can buy their pair with ease. For example, when selecting kids shoe sizes for my kids under the kids section, there should be a tab like who are you buying this for? Ayden or Grey (my sons names) right? Not to mention have their sizes saved in settings with their relationship to me (son, etc.) so that as they grow I can update their shoe size which would sync while I’m selecting their shoe throughout the store on the app and even website..Version: 2.125.0

Just ridiculousI have ordered two separate items on different days. I ordered when I had money in my account and it was deducted from my account at the time. But here it is a week later money was just now taken out. Should have taken it out right then and there rather to wait for items to be shipped. Which cause my account to become overdraft, and have to pay an extra $35 actually twice because this happened to different occasions. Really upset about this I’ll never buy anything else from this app. Worst app I ever experienced with. The adidas app took the money off that same day as I ordered my items.Version: 2.108.0

I’mI’m so sorry for being late and not working with you guys and I’m so glad to see that your dad is well aware of it being in your office and I know your thoughts will help me to get a hold of your friend for you to help you get to work on the rest of the family and help me with the rest of the day and I will see you soon and I hope you know how I am sorry for being so sorry for being such a pain in your heart and I just need to help you with your help and help me help you with your help and help me help you with your help and help me help you with your help and help me help you with your help and help me help you with your help.Version: 2.167.1

Best App!The fact that you can customize a variety of shoes, is amazing! The selection and suggestions are awesome! Every sneaker head needs this app! *edit* after having the app for some months now...I find it a little inconvenient that releases aren’t mentioned within the app anymore. You need the sneakers app to check out the latest and greatest. It’s the only reason I gave it 4 stars. In addition, apps like StockX are giving all the other platforms a run for their money. A lot of shoes on the Nike app are more expensive than StockX due to its nature. It seems like competition is going to be fierce looking ahead. I’ll always keep the app, but if I want to save a few bucks, I’ll check StockX first.Version: 2.23.0

I love this application...In Greek Mythology, Nike was “The Winged Goddess of Victory.” I’m using this application over than 3 years and I had great shoes. Delivery is always fast, dependable and I never had any issue on my online orders. First of all, you must keep your eyes on this application, reason for some of them models sold out in just 2 days or 1 week and it is almost impossible to find those shoes again. Also, you can get great savings in some models, you like it. I’m not Shoes Collector, but runner and walker, 9 hours along per day and 6 days per week; since last 8 years... Thank you Nike, you are great company....Version: 2.126.1

Don’t Follow - LeadKudos to Nike for the awesome job you do to consistently offer the best quality garments and shoes, hands down. The brand fits my narrow feet and the styling of the clothing never disappoints. My most favorite shoe is the Nike NZ, which have been discontinued. I wish Nike could offer a vintage line if their best selling sneakers, then I can purchase all my throw-backs, & lead the way, in style. I support Nike and all its causes that purport messages of non-violence and humanitarian efforts. For that, I don’t regret being a Nike fan since the 90s. Love them then, Love them now. Keep leading the way in all that you do, because followers always finish secondary or last..Version: 2.34.0

Discrimination by stateI really don’t think that it is fare that there are shoes that drop in states and no one is able to get them but that state. What that does is causes a sellers market, and they buy those shoes in bulk and then selling them for thousands of dollars a pair, and the people that really want to rock the shoes for real!!! Especially me myself as much as I spend with you guys in a year actually someone’s salary! As a Nike plus member I feel that I should have access to every shoe that is dropped period no matter where it is! It’s like my money is no good anymore but sometimes and I don’t like feeling that way!!.Version: 1.10.0

FiltersThis app is great, it is very user friendly and I never have any problems with the interface or navigation throughout the app. I hate giving 4 stars because i love Nike and have never had any issues with them, and if i did they were resolved right away; but I did so due to the amount of pro/college sports apparel with no choice to filter it out. There are hundreds of nba jerseys, college sweatshirts, and nfl apparel on the app. It’s a lot to get through when you’re just shopping for straight up Nike stuff. The pro/college sports apparel should be a separate category on the app, or at least have the option to filter it out..Version: 2.152.0

First Pair of SneakersI purchased the KD 13 Basketball shoes. Like several months ago, I used to hate Nike because of y’all supporting Kapernick and his kneeling protest in the NFL but now I’m like I don’t care anymore. I don’t want a GOOD pair of sneakers and politics go into my head and get it all mixed up. Plus, the only reason why I purchased those sneakers is because I got Texas Longhorn spirit especially with the fact Kevin Durant is the only notable basketball player from University of Texas who has shoes with Nike. When I tried them on, they fit perfectly. I cannot wait to buy more sneakers from you guys. Nike make some good sneakers!.Version: 2.130.0

Great Costumer Service!!I was dumb and never used my $20 bday gift card after i had already purchased something, but i was helped by Felice who explained she could still apply the $20 even though I didn’t use it when i made the order already. Then i was helped by Daniel who explained how the money was taken off of the original price since the transaction was still pending (i was confused and thought i never got the $20). I was so happy and relieved they could still apply the $20 gift card. When i went on the chat it was a very fast response and i love how it works!.Version: 2.88.1

My kicks!!I have ordered several pairs of custom and market fresh shoes in just the first few months of having this app. It definitely makes shopping for those one of a kind kicks or the air max you saw in a store way more simple then it’s ever been ! Everything is what you are expecting and simple to return if you’re ya just not quite right . All though I have not had to return anything yet just having the little added comfort of a money back guarantee makes me sleep a little better ! Definitely worth having if you’re a sneaker head like myself !!.Version: 2.168.2

Shipping how it worksOk people i love the app. Know talking about the shipping. Dont pay extra money to have your package early because its not gonna happen. they are really slow i pay $15 to have my order to the next day. i still havent have my order is been a week tommorrow ill be going to fedex and get my package. I just wish they change to UPS because fedex is not good. If you have no problem getting your package in fedex then you can use these app. 🤷🏼‍♂️4 stars just because of shipping process i hope you guys fix the problem with fedex. I know more than 12 people that they have same issue that i had..Version: 2.118.0

Two issues only - improve alerts and fight the bots1. Alerts for special offers are NEVER in time. I get them hours after the event or registration period is over. 2. I really wanted the Jordan 1 Off-White shoes. I had everything set up bc I buy from the app regularly. I get in line, have the opportunity to buy, and as I’m checking out it says my gift card is invalid. I was not using a gift card. I was using ApplePay. Very frustrating. And immediately on sites like eBay or Grailed I see the shoes for sale for $1600. I actually wanted to wear them. And I keep getting beat by bots whose only interest is reselling..Version: 1.10.0

The Nike “Air Jordan 5 Stars 1’s”Your app is great, I wish tho and I’m sure it would sell more for you on your site , Is when I’m looking through the Nike App and I see a guy where in ya pair of shoes or clothing item I like and want to get that or look at it see what it is there is no spot that says in this picture and then have a list of what he’s wearing with tabs to click on to go to it or complete the look with same thing link descriptions of the clothing and shoes that are also being worn doesn’t even have to be big and flashy just a little spot to click for that , thanks mike.Version: 2.109.0

Great app, well organized after all its NikeThis app is amazing very organized and just another reason Nike is every teen’s favorite brand. I was looking at tights and messaged a guy about what size I should get based off my Waist size and brother answered right away and helped me out if it weren’t for that I would not have gotten these haha. Nike is just overall the best brand and this app is a great way to shop my favorite brand easily from my phone in my pocket, when visiting a Nike store and a thing is out of stock it’s always perfect to have the Nike app to see if the time is available online. Nike on top🏈🏀⚾️🎒.Version: 2.68.0

FrustratingI dont find the app user friendly. I have problems finding icons to hit on to get me into a shopping area i need. I im having to click on things that are of no interest until i get an “in.” Should be more simplified. I just got an email about a “flash” sale but know way of finding the sale once in the app. I try going to Nike w/o app but unfortunately it re-routs me to app therefore back at square 1. Ive had the app for a few months but i find it easier to just go into retailers when im out. More time consuming trying to get around inside app than its worth..Version: 1.8.1

Customer Service with LizDuring my viewing of Nike Apparel this evening I ran into a road block. I couldn’t figure out what size reversible jacket I needed. Large or extra large? On the page there is no icon to tap to pull up a clothing/ wardrobe sizing chart. But Nike does have customer service. Upon requesting help to complete my guesstimating of sizes, LIZ, the Nike Representative assisted me in such quick fashion I felt it my duty to let her know, her works should not go without reward. Customer service is huge! She sold that order for Nike. A pair of 270’s orange in color with a reversible orange jacket! Thanks Liz, Coach Devon Wimberly Niskayuna, New York.Version: 2.38.0

Hacked AppI love Nike don't get me wrong, but the reason I'm giving three stars is because of a recent incident that happened. My app was hacked, and someone in GREAT BRITAIN was able to order two pairs of shoes. I live in the USA!!! This should have been flagged immediately. I called Nike and they were able to help out after a couple of confusing calls telling me a 50/50 chance of me getting my money back. Luckily it worked out in my favor I was able to get my money back but the hacker was still able to get the shoes. In conclusion, the developers should invest more in app security so the consumers can feel safe and ease of mind especially in these trying times (COVID-19).Version: 2.108.0

An OK App for ordering however SNKRS hORRIBLeNike app is reliable as long as the product doesn’t get sold out. SNKRS App however is downright horrible. It use to be good but many users are using sophisticated bots and and other malware programs to be able to purchase the product (especially Jordan Releases or limited rare releases). I have tried to purchase those items right at release time (7 AM PST), will try to add to cart and get an error message or sometimes and most of the times my log-in ID I have to re-log-in, somehow it kicked me off. It’s just a mess..Version: 1.7.0

Small Town Hero’sYes Nike just do it. No matter the size of your wallet, you’re always guaranteed to find a great deal. Nike has bottled the sale of the product, no matter your shoe size or your shoe width, If the shoes that you really want can’t be found in nearby stores, one would definitely find them online or at one of the outlets. And Nike offered the full array of colors it’s unbelievable. I live in small-town America, we do not have shopping malls or local stores that is why everything that we buy must be bought online, thanks Nike for seeing to our personal cry..Version: 2.119.1

SuggestionI love everything about the app, but one thing that would make it better is having an option to save stuff for later in your cart. Because I'll add stuff in my cart that I want but can't afford at the moment, and when I wanna buy something, I can't afford everything that's in my cart so I have to remove it all so that I can buy just the one thing. This way you can still find all the stuff you want in your cart but you have the option to buy one thing at a time if you can't afford it all..Version: 2.68.0

What’s these reservations?I think you guys should base the reservation status to pairs we’ve liked throw the SNKRS app or through your site. Up the reservation game please. There are some of us steady customers that don’t really want hypebeast stuff. I’m happy with letting me know when the retros or new tech Shoes I’ve liked are coming and reserve me a few? Please and thanks from a super loyal long lasting die hard Nike/Jordan brand man!!! Over 25yrs of buying directly from you we should get something? Thanks for letting me rant Eugene Fuller Aka KRUSHER JONES AKa Colorado’s largest collector of Nike’s/Jordan’s!!.Version: 1.9.0

Listen to my ideas dawgSo I love the app, never had a problem, 5 stars blah blah blah. But I was thinking what if Nike had this like AR thing where unlike take a picture and you can see what the shoes look like on you before You buy them. I think this would be a very smart move because I recently bought what looked like a cool pair of Air Force 1s bit when they came they looked nothing like they did in the picture! If Nike has this I feel everyone would be happier and it would make buying shoes off the app much easier.🤷‍♂️🤙.Version: 2.77.0

Nike App Praises & (sizes?)I absolutely love the Nike app. It is an excellent asset to have when shopping all things Nike. Every product is pictured with amazing clarity and a detailed description. It’s customer friendly & so simple to use. I only have one complaint in reference to the sizing information or lack there of. Perhaps I’ve overlooked it but I don’t understand where else it would be other than with the product description. Specially clothing. This issue should receive some much needed attention and again it would be another “Win” for Nike..Version: 2.62.1

Sent me the wrong shoe color twice deserve no starI don’t understand I mean one mistake is fine but twice is like literally dumb how you send the wrong shoe color twice it made me late on my gift to someone and I was expecting the right color today but no I was wrong I mean Nike is suppose to be legit how y’all making mistake twice now I’m late on giving my gift out and I have to go to the hassle to send these two shoes back waste of my time and I only get 20% off literally dumb I’m never ordering shoes on here again period.Version: 1.10.0

Just the best.The best Just the best to spend ASAP. They will allow you to shop exclusive product in your size immediately when opening the app. Be prepared to pull that trigger on whatever shoe you’re looking at because the playing field is so level and fair it’s available for yourself and everyone else in the world that also has the app. Act fast, your favorite kicks could disappear from your cart just as fast as you added them to it. Let the games begin!! May the fastest shopper win!!.Version: 2.94.0

Not available ShoesThere should be a wish list for shoes and their sizes that have sold out quickly to show expressed interest in a shoe(s) that may have been gobbled up quickly by “flippers.” Not everybody has the “bots” or “ time” to gobble up shoes as soon as they drop. I personally want a pair of the KD 13 in grey/ wolf grey in size 16 but I’ve been informed that the larger sizes tend to be gobbled up quicker by flippers. A “heads up” notification about a second drop would be GREAT or the ability to order the same exact shoe with the “ customization “ option would be great also! Thanks!.Version: 2.157.0

SNKRS CanadaGive us SNKRS for Canada!!!.Version: 2.160.0

Snkrs canadaWe want SNKRS CANADA.Version: 2.161.0

SNKRS CANADAWe deserve it!!!.Version: 2.161.0

Great app !So easy & great selection.Version: 2.167.1

SNKRS CANADA!Need that more.Version: 2.161.0

Needs some fixes for CanadaWhile the app is pretty good overall, the biggest problem is that it connects to SNKRS here in Canada. We don’t have the app, so when you click on any SNKRS exclusive it takes you to the App Store to then tell me the SNKRS app isn’t available in Canada (duh we all know that) instead of taking us to the SNKRS “page” for Canadians. Either fix that link problem or give us the app already. It’s ridiculous that you don’t have a SNKRS app for Canada.Version: 2.161.0

SNKRS!!!!!Need a SNKRS app now.Version: 2.161.0

“Next” button did not workThe “next” button did not work. I can not complete the last question.Version: 2.159.1

SNKRS Canada Next?The app works great, hoping SNKRS for Canada will be a thing soon 🙏🏽.Version: 2.158.0

Next buttonThe last question for the next button does not work.Version: 2.172.0

Adequate selectionNeeds SNKRS.Version: 2.170.1

Great app but….Restock some 11.5 air max! Haha or let me customize a plus 3. But aside from being selfish. App is awesome, easy to use simple to buy.Version: 2.167.1

We need snkrs APPBring snkrs to Canada.Version: 2.163.0

SNKRS CANADAGive us the SNKRS app for canada, please I don’t know why you guys are not releasing the app..Version: 2.166.0

FinallyFinally a Nike app!! I love it. Y’all should add the size the models are wearing!.Version: 2.164.0

SNKRS3/5. Will change to 5 when we get SNKRS in Canada.Version: 2.164.0

👍Just Use It.Version: 2.164.0

We need sneakers!!!!!We need sneakers.Version: 2.163.0

Y’all are dumbNice app, btw Canada already has snkrs for all of you complaining it’s just through the internet. Would be nice if they added it to the app.Version: 2.163.0

SnkrsHow y’all gonna update in a major way but not give us snkrs in Canada. smh.Version: 2.162.2

SNKRS Canada!Until SNKRS hits Canada, this app isn’t getting 5 stars from me. Good for anything else related to Nike products..Version: 2.162.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.173.0


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