Nike: Shop Shoes & Apparel Customer ServiceNike, Inc

Nike: Shop Shoes & Apparel Customer Service

Your Daily Guidance to Greatness


The Nike App is your source for daily guidance and inspiration to get you closer to your sport and style goals. Shop the latest Nike and Jordan products, clothing and shoes while getting real-time advice from our team of experts. Receive member rewards and discover fresh stories every day from the top Nike athletes and coaches.


Download the app today to become a Nike Member and gain access to the best Nike products, inspiration and community.


SHOPPING AS IT SHOULD BE
Gain member access to select product drops, events, and experiences that happen only in the Nike app. Browse through products tailored to your personal style and activities or create your own with Nike By You. Members get the option to pick up orders, check out through the app, or make returns in select stores.


• In-App Shopping – Enjoy free standard shipping, 60-day wear tests, and receiptless returns when you purchase through the app.
• Nike By You – Customize iconic Nike silhouettes with unique colorways and materials to match your style and express yourself.
• Daily Recommendations – Discover new gear, apparel and shoes tailored to your interests.
• For Everyone – The latest in women’s, men’s, and kid’s apparel, footwear, and more.
• New Releases – Jordans, Dunks and the legendary Air Max. The latest drops can be found here.
• Offers and Promos – Celebrate your important moments with exclusive birthday offers and promotions from us.


STORIES THAT INSPIRE & INFORM YOU
Get the latest in-depth stories, training tips and style advice delivered daily. Select the sports, athletes, teams, and products you’re interested in following to get more from your app.


• Stream – Discover a customized feed of content tailored to your interests.
• Style Trends – Discover new ways to wear your favorite Nike products with the world’s top stylists.
• Notifications – Find out the moment new stories, styles, or events drop by turning on push notifications.


SERVICES THAT CONNECT & GUIDE YOU
Chat one-on-one with an expert for style tips or fit advice and join your Nike community wherever you are.


• Athlete Training & Coaching – Expert advice delivered by Nike athletes, coaches and personal trainers.
• Nike Experts – Chat in real-time with our team of experts on all things sport, style, and Nike.


The Nike App is your daily guidance to greatness. Download today.

Nike: Shop Shoes & Apparel App Comments & Reviews

Nike: Shop Shoes & Apparel Positive Reviews

Excellent App and Company!This app is one of my favorite apps and I have hundreds. I am constantly on it because it keeps me updated with all the newest sneaker drops as well as it’s frequent updates with the newest clothing. It’s also always showing what they do within the community and for the environment whether on short videos or visual pictures. It’s a very well thought out, user friendly and extremely convenient app as it has everything you would need pertaining to Nike at your fingertips. They even respond via messaging when reporting the few bugs that may show up(what app doesn’t have them). Overall this app gets (5)stars. My only suggestion would be to add some sort of sorting and grouping tab on the favorites page as I have over a hundred things saved and it gets old really quick trying to find certain things. Also, maybe add a search feature on the Orders page so as to speed up what you’re looking for. Thank you!.Version: 22.19.0

A Frustrated Nike Fan who wants a real chance to purchaseI have been a Nike’s fan since I started wearing sneakers. However lately I have had 1 disappointment after another. Today was the worse I really wanted the air Jordan 1 denim/ white/ Dutch Blue but of course I didn’t get them I’ve only been waiting to cop them for over two months when I first saw images on Nice Sneakers. What’s the point of attempting purchase them the moment they drop only to be told 5 minutes later that I didn’t get them. I am very dissatisfied and disappointed in Nike as a company. You make a few pair of the sneakers when you know millions want to purchase and the sneakers no one wants you make millions of. What kind of games are you playing? Whatever they are I’m done playing them and won’t be trying to purchase anything from Nike anymore, the disappointment is too much. Buying sneakers is suppose to be fun and you guys have sucked the fun right out of it..Version: 22.12.0

Great AppGreat app, user friendly and great deals to steal if you’re a random window shopper just looking to spend (haha) so truthfully I’m not a huge fan of ordering things without trying them on first or seeing it physically before making a purchase of, especially when I’m entering in acct info to order. However Nike has been the only website literally where they make me feel valued as a customer and safe to place and order. Also, return policy is AWESOME, especially during COVID, but before the pandemic, the satisfaction with your product is why I continue to shop occasionally thru the App or Online with Nike, beats lines at the outlet. Privacy is also guaranteed (through my experience) and if you return an item, the refund took less then a week, which isn’t bad compared to 10-14 business days. Thanks Nike!.Version: 2.157.0

Definitely RecommendBeen using this app for several years now. Easy to search/find, good selections, timely notice for sale, and recently added “new drop” list is very convenient. I like “notification” function, as sometime I overlook for a drop. Chat service is excellent. They are always friendly yet polite also. Response time is always w/in few minutes after posting. Only problem is some items shows video of items not available colors. (Sometime I like the color of video item better) One point I appreciate if can be done. Some clothing shows a model wearing top, bottom, shoes, caps, etc, but only listed for 1 item like hoodie. I have to look for the bottom, but can’t find it sometime. I wish sku number was listed for what’s in a photo. The same can be applied for cover photo of item, like shoes..Version: 2.94.0

JUST DO BETTERI’ve had at least three different orders where a week goes by and it’s almost the day that the products supposed to be delivered and they’ll send me an email saying it’s no longer available and I won’t be receiving my order. So with that being said, a lot of the time the app isn’t up to date on what products they actually have to sell you and it’s super frustrating. I get that stuff like this happens but they should at least have a waiting list or some type of system set up so you can receive the product you bought at some point. I just think that if you already transferred money to them for a product then you should be priority (on a waiting list or something) for when they are restocked instead of leaving you in the dust and saying “sikkke, yeah we actually aren’t gonna sell you that bc we messed up with inventory, here’s your money back tho, hopefully you get the product before the next time it sells out 😬”..Version: 2.122.0

Crisp, Cool & CleanL I love everything about NIKE. I love the color Waze, the quality, and the opportunity to create my own style since there is such a great variety to choose from. I spend about an hour a day going through the app seeing if they snuck something in through the cracks because I love the company so much. but now the app will not work on my iPhone. I am unable to login no matter what I try. I cleared cache etc deleted app then added it again almost 20 different times. I rebooted my phone but I keep getting that they encountered a problem. My wife’s phone works fine for the app. I give this app 1 star and the problem is still not resolved. Please help.Version: 22.15.0

Frustrating just to get a new shoeI’m getting fed up with nike and how you can only buy shoes online when they drop, and then on top of that you wake up early jst to wait for 7am on the dot and when you purchase the shoes they tell you that you didn’t win the shoe, like what’s the point of even trying to get a shoe when they can’t keep up with who buys them. Wish shoes could just drop in stores like before and if you get them you get them , its unfair doing it online now that anyone can hack or use bots to win the shoes. Nike needs to do better for people that actually want the shoes for themselves not to resell, if i could rate 0 stars i would.Version: 22.1.0

Big & Tall air ballNike, shop-by-size is a standard feature in all clothing and shoe sites and I would expect far better Tall assortment from the #1 basketball brand. My son is 6’7” and it is hard enough finding clothes for him. You don’t have a lot of selection in the channel, so buying direct is a must. On your app, I must to go into every single pants page within Big and Tall to see if you have his size and 90 percent of the time you don’t carry Tall sizes (or you are not producing enough inventory). Pants selection is consistently lacking (styles, colors) as is long sleeve shirt selection. I rarely complain, but going through this a few times a year is painful..Version: 2.130.0

Emotional!Just sitting here happy because Nike once again put a smile on my face. All my life Nike has been such a great brand and company. Products would come out and I would only dream and aspire to get them so that I could feel cool going to school. When I was fortunate enough I would get a pair of sneakers from Nike and feel like a million bucks. Now I get the opportunity as a mom to see how happy I make my kids when I can buy them Nike sneakers to go to school in style and share such an amazing experience with them. I even got sweaters and some accessories. Just love the brand. Thank you for being so diverse and keeping it always 100 with your customers. 😌.Version: 2.181.0

Amazing Customer ServiceI’m so thankful for Nike’s customer service. After I purchased a pair of shoes, I had a personal crisis that required me to pay a lot of money. I contacted Nike’s customer service past the 60 minute mark which I was unaware of and was put through a wonderful customer service representative with the name Annabelle. There she told me I’d have to wait for a return, but after a certain amount of time came up with a plan that would work for me in a shorter period of time. She was creative, and incredibly patient, kind and helpful with me. I will be a customer of Nike for a long time because of their great customer service, quality, and care they put in their products and consumers alike..Version: 2.119.1

Just ridiculousI have ordered two separate items on different days. I ordered when I had money in my account and it was deducted from my account at the time. But here it is a week later money was just now taken out. Should have taken it out right then and there rather to wait for items to be shipped. Which cause my account to become overdraft, and have to pay an extra $35 actually twice because this happened to different occasions. Really upset about this I’ll never buy anything else from this app. Worst app I ever experienced with. The adidas app took the money off that same day as I ordered my items.Version: 2.108.0

Inaccurate infoI was trying all weekend and waiting to see in the app when the SBLII ALPHA ROS patriots jackets would be on sale. To my unfortunate surprise they sold out online because the app was not synced with the online inventory. When I saw that they had become available I tried buying them and I wouldn’t let me. It kept saying customer had item in shopping cart. Also really frustrating to lose out on this item for the 2nd year in a row. I would contact customer service and they would keep saying item had not been released. Any ways the info was faulty all the way around. Been a Nike plus customer for years and this is terribly frustrating..Version: 1.10.0

Have a setting for family members!I think it would be a dope concept to have different family members sizes saved under your profile so when you go to order you can buy their pair with ease. For example, when selecting kids shoe sizes for my kids under the kids section, there should be a tab like who are you buying this for? Ayden or Grey (my sons names) right? Not to mention have their sizes saved in settings with their relationship to me (son, etc.) so that as they grow I can update their shoe size which would sync while I’m selecting their shoe throughout the store on the app and even website..Version: 2.125.0

Ease of useI thought using the app was great when I first logged in it had the items I had in my cart that I had put there when using my desktop but the amount of times I had to enter payment and shipping information was frustrating! You have the second line for the address line that states where you should enter your apt or suite number but that isn’t accurate and I found that out after 3 times of trying, it also delete my promo codes several times and luckily caught it before placing my order. I also didn’t like that When I wanted to change the size of an item I had to delete the item and then find the item again and put it in my cart. The features of the app could be way better, just feels old and clunky..Version: 1.9.0

Love your productsPlease Nike please make a cruzrone but with zoomx. Zoomx is one of the best things I’ve ever experienced specially with the invincible it’s amazing comfort. That being said please make them wider and more stack it would be so comfortable. I loved the cruzrone but it had so much potential but it wasn’t as soft as I’d hope. So please please make it with zoomx walking shoes should have so much more cushion just with width other than that I love your products just please make them a bit easier I get hype but it needs to be more obtainable. Thank you God bless idk why I can’t see what I’m typing so sorry if it’s hard to understand.Version: 22.10.0

Good But Heart Feature is GlitchyThe app is great, and I don’t know if it’s a glitch or specifically designed this way, but when I go to my profile to look at my liked items, it only ever shows 15. It doesn’t matter if I have 50 liked, it only shows 15 total. It shows only the newest 15 liked, which makes it really difficult to find shoes that I’m interested in again since it’s only showing a fraction of the ones I’ve hearted. When I type the specific item, it will show that it’s been hearted but won’t show up on my profile unless it’s one of the 15 most recent (which I can add by unhearting and then hearting again). Please fix this, there shouldn’t be a cap as to how many I can have..Version: 2.39.0

I Love NikeWho knew that I would become a sneaker head? I love the app and although it took some time to understand how drops worked, I finally have it down. There are sometimes lags in accessibility during drops but that is just par for the course. The app is basic user friendly and provides a variety of options. There are two things I would like to see. First, I love the “Got Em” pop up and wish it can be viewed in the order status as well as once you move from the page, it’s gone. Second, I would like to see options for auto populating big kid sizes. Overall, I love shopping via the Nike app and will continue to add to my collections. Thanks!.Version: 22.17.0

I’mI’m so sorry for being late and not working with you guys and I’m so glad to see that your dad is well aware of it being in your office and I know your thoughts will help me to get a hold of your friend for you to help you get to work on the rest of the family and help me with the rest of the day and I will see you soon and I hope you know how I am sorry for being so sorry for being such a pain in your heart and I just need to help you with your help and help me help you with your help and help me help you with your help and help me help you with your help and help me help you with your help and help me help you with your help.Version: 2.167.1

I need help!I’ve not been able to get into my Nike app for 4 months now. After I updated my phone a few updates ago already the Nike app literally doesn’t leave the screen that says find products faster. Every time I try and press the next, nothing happens at all, I’ve called apple about it and also spoke with Nike and I just got a new phone and still haven’t been able to get into the app, only only works. Is there anything you guys can do to help me I literally live on the Nike website and this is so inconvenient to only be able to get on the app from the web..Version: 2.176.0

MR swooshHello Mr. and Mrs. Nike LOL I just wanna let you guys know that what you guys are doing to the new generation it is beautiful I’m 30 years old I like to say I have a lot of pairs of shoes from you even though I’ve been out of prison I’m a working man a lot of life tragedies have happened throughout my life but one thing that I will know is that I always keep my Nike spread I have a lot of pairs of Nikes here that I’ve acquired and spent my hard work money for I love the vibes I love what you guys are doing and how you guys continue to innovate it would be so cool to be on one of your guises magazines with some fresh Nikes that I have on my own.Version: 22.26.3

Cool, but...I like nike and like the app a lot.. but it's kind of annoying that every time i'm browsing the women's clothing, the photo will show a slim woman, and then only show me the "plus size" sizes when i tap on it. sure, i can fix this by changing the size to a regular one, because that changes the photos.. but only if the item ISNT out of stock. if it is, then the button that change sizes isn't even there... like cmon man. also Nike, when are plus size men gonna get some love? i think it's awesome you have women of all body types on here, but i would like to see some husky men on there too, so i can have someone closer to my body type modeling my potential purchase.. rather than a bunch of super cut guys wearing mediums.. like i know that sweater won't look the same on my 3XL self..Version: 2.122.0

Disappointed with current optionsI’ve used this app for many years and the customizable training plans prepared me for several 10Ks and half marathons. The current version of the app offers only two training plans: a beginner 4 week plan and an intermediate half marathon plan. The loss of the customizable plan is a huge downside. I can no longer set a distance goal, select my current activity level, runs per week, etc. I want to train for a 10k two months from now and have no training guide with this app. The guided runs and run tracking are great if you just want to get out and do a run, but it used to offer so much more. I’d love to see them bring back the personalized training plans..Version: 2.187.4

Just one request...I really do love this app. My only request would be that when doing the guided runs, when it ask you to rest, why not instead of completely stopping to rest and the app stop tracking, why not walk it out, but continue tracking. (Does that make sense?) I measure my distance & pace and graph my runs, but when I do the guided runs I don’t like to just stop running on the rest parts, I walk on the rest parts, but it throws off my speed and averages, even my distance. If you can make it so maybe I could skip the rest parts and just keep going and tracking. Love the app though and the guided speed runs. I don’t really use the guided runs because of this annoyance..Version: 1.9.1

I love this application...In Greek Mythology, Nike was “The Winged Goddess of Victory.” I’m using this application over than 3 years and I had great shoes. Delivery is always fast, dependable and I never had any issue on my online orders. First of all, you must keep your eyes on this application, reason for some of them models sold out in just 2 days or 1 week and it is almost impossible to find those shoes again. Also, you can get great savings in some models, you like it. I’m not Shoes Collector, but runner and walker, 9 hours along per day and 6 days per week; since last 8 years... Thank you Nike, you are great company....Version: 2.126.1

FiltersThis app is great, it is very user friendly and I never have any problems with the interface or navigation throughout the app. I hate giving 4 stars because i love Nike and have never had any issues with them, and if i did they were resolved right away; but I did so due to the amount of pro/college sports apparel with no choice to filter it out. There are hundreds of nba jerseys, college sweatshirts, and nfl apparel on the app. It’s a lot to get through when you’re just shopping for straight up Nike stuff. The pro/college sports apparel should be a separate category on the app, or at least have the option to filter it out..Version: 2.152.0

First Pair of SneakersI purchased the KD 13 Basketball shoes. Like several months ago, I used to hate Nike because of y’all supporting Kapernick and his kneeling protest in the NFL but now I’m like I don’t care anymore. I don’t want a GOOD pair of sneakers and politics go into my head and get it all mixed up. Plus, the only reason why I purchased those sneakers is because I got Texas Longhorn spirit especially with the fact Kevin Durant is the only notable basketball player from University of Texas who has shoes with Nike. When I tried them on, they fit perfectly. I cannot wait to buy more sneakers from you guys. Nike make some good sneakers!.Version: 2.130.0

Joe metamorphosisI had purchased the Jordan 23 engineered pants white with black stripes $150 I also purchased Jordan 23 engineered top which was the color moon for $150. I had 10% off which took off $30. It’s the best outfit I ever had in my life and my self-esteem and confidence is through the roof when I have those clothes on . The luxe that I got when I went into a restaurant and the mall was amazing . The girls were definitely looking at the outfit and the guys were jealous. I would like to personally thank Nike and Jordan for changing my life. Who would’ve thought that clothes can change a life . My life has not been the same since I’ve had the nick app.Version: 2.87.0

My kicks!!I have ordered several pairs of custom and market fresh shoes in just the first few months of having this app. It definitely makes shopping for those one of a kind kicks or the air max you saw in a store way more simple then it’s ever been ! Everything is what you are expecting and simple to return if you’re ya just not quite right . All though I have not had to return anything yet just having the little added comfort of a money back guarantee makes me sleep a little better ! Definitely worth having if you’re a sneaker head like myself !!.Version: 2.168.2

TerribleThe Nike/SNKRS app is trash and full of bot programs they allow resellers to use to get shoes. You can have an order placed in literally under 10 seconds and somehow it will sell out. Let’s not even mention the customer service nightmares from NIKE as they are the worst company I’ve ever dealt with; the sole from a pair of foamposites began to separate in less than a year and they were maybe worn 5 times lightly? Call CS and get told the shoes were past the manufacturing date even though they didn’t release in stores till two months after that day so the warranty already expired..Version: 2.136.3

Best App!The fact that you can customize a variety of shoes, is amazing! The selection and suggestions are awesome! Every sneaker head needs this app! *edit* after having the app for some months now...I find it a little inconvenient that releases aren’t mentioned within the app anymore. You need the sneakers app to check out the latest and greatest. It’s the only reason I gave it 4 stars. In addition, apps like StockX are giving all the other platforms a run for their money. A lot of shoes on the Nike app are more expensive than StockX due to its nature. It seems like competition is going to be fierce looking ahead. I’ll always keep the app, but if I want to save a few bucks, I’ll check StockX first.Version: 2.23.0

Don’t Follow - LeadKudos to Nike for the awesome job you do to consistently offer the best quality garments and shoes, hands down. The brand fits my narrow feet and the styling of the clothing never disappoints. My most favorite shoe is the Nike NZ, which have been discontinued. I wish Nike could offer a vintage line if their best selling sneakers, then I can purchase all my throw-backs, & lead the way, in style. I support Nike and all its causes that purport messages of non-violence and humanitarian efforts. For that, I don’t regret being a Nike fan since the 90s. Love them then, Love them now. Keep leading the way in all that you do, because followers always finish secondary or last..Version: 2.34.0

Snkrs canadaWe want SNKRS CANADA.Version: 2.161.0

SNKRS CANADAWe deserve it!!!.Version: 2.161.0

Nike#1Love Nike and the Nike app.Version: 22.30.0

SNKRS!!!!!Need a SNKRS app now.Version: 2.161.0

“Next” button did not workThe “next” button did not work. I can not complete the last question.Version: 2.159.1

Needs some fixes for CanadaWhile the app is pretty good overall, the biggest problem is that it connects to SNKRS here in Canada. We don’t have the app, so when you click on any SNKRS exclusive it takes you to the App Store to then tell me the SNKRS app isn’t available in Canada (duh we all know that) instead of taking us to the SNKRS “page” for Canadians. Either fix that link problem or give us the app already. It’s ridiculous that you don’t have a SNKRS app for Canada.Version: 2.161.0

SNKRS Canada Next?The app works great, hoping SNKRS for Canada will be a thing soon 🙏🏽.Version: 2.158.0

SNKRS CANADA!Need that more.Version: 2.161.0

This store is amazingThe website is so easy to use and my stuff came fast..Version: 22.30.0

Nicely made appVery nicely made app and all functionalities are working and very customer friendly sports wear app..Version: 22.30.0

WI love the shoes great job.Version: 22.30.0

Best appSo fun and good quality 🥰🫶🏾.Version: 22.28.0

Delivery sucks1 month for my shoes.Version: 22.29.1

SNRKSThe app is good but Canada needs Nike SNRKS.Version: 22.29.1

I love Nike Shoes!!!Perfect App!!.Version: 22.28.0

Having fun making shoes!…🔥🔥.Version: 22.26.3

NikeVery good for shopping and getting shoes.Version: 22.25.2

.Snkrs app Canada pls.Version: 22.26.3

Great ease of shopping. I love the appGreat app. Easy to shop. Fast..Version: 22.23.0

NikeNike.Version: 22.23.0

SNKRSCanada needs a SNKRS app ASAP!.Version: 22.22.1

Nike Canada SNKRSNike SNKRS Canada please!.Version: 22.21.0

SNKRS CANADAPlease, we need it!!!! :((.Version: 22.20.2

Simple to use and great UIVery easy to find what you want, and great filtering, and responsive UI. Being a Nike member has great perks too! Thanks Nike!.Version: 22.20.2

Nike Canada AppEasy to use app, quick and secure. Highly recommend to anyone who loves Nike products..Version: 22.19.0

BravoPlus de promotion.Version: 22.18.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 22.32.2


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