Docket® - Immunization Records Customer Service

Docket® - Immunization Records Positive Reviews

No longer workingWhen I originally downloaded the app it worked well. Then out of the blue, I couldn’t open it and all I had was a blue screen with the Docket logo. I called tech support and while they were extremely helpful, they were unable to solve the problem. They asked me to delete the app (which of course deleted the data) and we spent time (re) uploading and deleting multiple times to no avail. Have powered down the phone and tried the same thing for the better part of 2 days now and every time the blue screen and logo just ‘sits’ there. Sad that this no longer serves a purpose for me! Super disappointed as it was very useful (when it worked). Thank you for fixing the bug!.PalovDawgVersion: 2.2.22

App works well after syncingThe app was fairly easy for me to figure out and provided a clear path to fix the situation when my records weren’t found. I am guessing many people will need to use that method to reach out to their state health department and get all records synced up to their phone number and email so they can be found on Docket. For me this took a couple of weeks, then I received an email telling me to log in to Docket again. Developers: when I went back in and performed my search, it just stayed on the same search screen each time rather than taking me to actually see that records had been found. I assume this is on your backlog to fix. It meant that I kept re-running the search with no indication it had completed or found results. Eventually I tried backing out of the search screen and found my records..St Paul HopeVersion: 2.2.24

Very limited utility. Not ready for prime time yet.May be it’s not the fault of the app but the system as such but it is frustrating. The system seems to record only my second vaccine shot but not the first. Been in touch with the health department and with the center that administered vaccine multiple times. I was told it will be sorted but unfortunately not after several months. Had a booster nearly 2 weeks ago and that doesn’t show up either. My daughter had her vaccine at s different site and none of her records show up no at all !! Not sure how wide the problem is and others may have good experience but in my case it has been practically useless..Pratap ParuchuruVersion: 2.2.48

Docket AppLove the App! Most importantly I wasn’t able to get into the App prior an email I received! At first I thought it was a scam. I emailed back I’m not sending my ID you should have my info with the Statefrom the vaccinations for Covid19. I stated anymore info or to verify my info that your a rep. from the State plz call. I must say that you guys are on top of your game! I tried a few times & it wouldn’t work so I was going to try it the next day. The correction was made by Claudia Arredondo. I just realized I emailed you then she called me back! Okay anyway she was amazing! It was so easy my wife had to put in all the site codes ! Thanks again William Leahy.JaxsonCashVersion: 2.2.22

So fast & easyWhen I was robbed, along with everything else he got, was my Covid proof of vaccination card/passport. The MN Department of Health recommended either this app to retrieve my records, or to fill out a form and wait a long time before it was processed for a new card. Within a couple of minutes, I had downloaded the app, put in just a few lines of info, and voilà! I had my records secure (I hope) on my phone. It’s taken me longer to write this review than to get my records! If I find issues further down the road, I will update. But it accomplished what I needed in no time flat..JzhemmerVersion: 2.2.32

Devs: Please add FaceId/Fingerprint to unlock app?This app is great. Sign in was trivially easy, and now I can see the vaccination records for not just myself, but my spouse and underage kids all in one place, switching between them with just a few taps. The NJ Dept of Health recommended it. Devs, my only request is an option to enable FaceID/Fingerprint scan to unlock the app when you run it for security reasons. For health info, I consider that a must-have. Based on your last release notes, you’ve been working hard to improve this app, and the result is great, so thanks! Just please consider adding this..UybkjbftuVersion: 2.2.12

Good for portablility but….…. Doesnt update very quickly. I got my 3rd shot several days ago but it apparently hasnt worked its way thru the system because it isnt showing on the app. So dont lose your card. Youre still gonna need it. **Edit** it is now more than 10 days and still not updated. Also, you cant clear old searches. My OCD doesnt like outdated (useless) info on my screen. **Edit #2** had to delete the app and reinstall it for that shot to show up. Seems to be an ongoing bug because edit #2 is more than a year later (shot #6) and still having same problem with the 2023 booster..LoriLadyVersion: 2.2.60

Easy to use!I never knew there was an easy way to access my sons immunization records from his entire life other than going and simply requesting records from multiple providers until I ran across this convenient app one day while doing some research. It is so convenient when needing to provide my daycare or school vaccine records. There is a way to just download all the vaccine history and administration dates in pdf format to print and is very user friendly. You won’t regret giving it a try. It works for adults too!!.JesykachuteVersion: 2.2.64

Docket still not working after IOS 14.8 update on my iphone.Once the iphone updated, Docket app stopped opening. Just the blue screen with the Docket logo. I have tried turning off/on my iPhone. No change. I have uninstalled then reinstalled the app from the App Store. Turned phone off/on to reset. I see that it reloads from an icloud icon. Does that mean it is not your newest version with your app update from a day ago? Nothing changes each time I try. Next week I have to prove vaccine status with my NJ school district and now I cannot use this vaccine registry on my device. Please fix the issue or provide info on how to get it to launch correctly. Thank you!.Need this to work!Version: 2.2.21

Your Community PharmacistI recommend this to the patients I give vaccines to at my pharmacy. It makes my life easier as a pharmacist who deals with a very busy and short staffed pharmacy. Thanks to the ones who continue to provide a valuable, and reliable app for healthcare providers and patients. -It would be very helpful if the app would allow for provider access, but I’m not sure that’s legally feasible. -You should consider connecting with APhA to see if you can promote a this helpful app/tool for pharmacists. If there were more state databases available to view in the app, it would also allow patients from outside of the state to provide documentation to pharmacists who may not be able to verify vaccine documentation without it. TLDR; 10/10 would recomend. 100%. Just needs more access to additional state databases which helps improve patient care and patient safety. -Your Community Pharmacist.CoBaLtThUnDeRVersion: 2.2.50

Works most of the timeI have been using this app successfully for quite some time now. I was recently on vacation and it worked fine the first half of my trip. Suddenly, the second half of my trip it would not show me any information. It kept saying I needed to verify my identity but it wasn’t letting me get any codes to verify my identity I want reverting to using my paper copies instead. I now deleted everything and we created my account and have it working again. But that was very frustrating. Moral of the story don’t count on technology… Always have a paper back up!.MontymcdVersion: 2.2.39

Update after my 3rd/booster was quickHad some issue at first finding my record. After speaking with representative, I found out it was due to two records under my name and it needed to be merged. Representative helped me out on that issue and then my record was there. Few weeks after that issue was resolved, I went for my 3rd/ booster shot. Did a new record search and my 3rd shot record was already updated in the system. Two thumbs for that rapid record updates..Coco9019Version: 2.2.32

Love the idea, trouble with set up designI am extremely happy that my state is using Docket, however, there were challenges to inputting my info during set up. I couldn’t see the full screen any time a keyboard or other interactive screen popped up and there was no way to see any of the text or buttons below the screen. Editing info as I was inputting info was also impossible. This made account set up difficult and I can see this causing high abandonment rates, if not addressed. The overall design is clear and nicely done and I hope to use this app often!.SpellcheckqueenVersion: 2.2.22

Good to haveNeeded this for an upcoming trip and hadn’t set it up yet, always carried my print out vax cards but am afraid to bring it on an extended trip. Took a bit to refresh the info until it all worked, so hang tight. Sometimes takes about 5-10 mins for app to load your info. Also tip off to people with apostrophes or other such characters in name— try both options to see what works, one didn’t for me but other did. Again, hang tight, this app does work.Kyle_1627Version: 2.2.37

Updating Vaccine Records for Digital AccessWith the add’l help of Eileen Benza & Anthony Green to that by Pedro Ervitri yesterday, I was able to successfully complete changes for using the DOCKET app for accessing my health records certifying I meet the requirements as being “fully vaccinated” for international travel. Next step is helping my wife to do same. Thank you NJIISS Support for helping pave the way for our trips to Ireland and Aruba that have been rescheduled 4 times due to COVID over past 2 years. Be safe, stay well. Have a great day😊.Frank B- EdisonVersion: 2.2.37

Efficient, quick, user-friendlyI moved out of state and with moving my vaccination records were nowhere to be found. I looked for them and know I packed the cards but I needed my records to get the booster soon and found out about this app on a Fox article. It is super quick to sign up, using your first and last name, date of birth and sex it finds your records immediately! This is the first review I’ve ever written, and I decided to write it because I am fascinated by the help of this app!.Evelyn Y. RGVersion: 2.2.34

Worked great.It’s so nice to be able to access records, digitally. I truly believe that this is an essential app to have when working with vaccines. Not to mention the team at Docket is quite responsive and their CEO honestly cares about the work the company is undertaking. The app’s functionality has taken into consideration numerous variables and is flexible enough to remain current with the changing times. I sincerely appreciate the developers of this app and their thoughtful execution of it..1VK1NYCVersion: 2.2.9

Great idea! But SMS didn’t workI downloaded Docket immediately after learning about it. Both the sign-up process and the immunization record search process included entering a PIN I could supposedly receive via SMS. I double-checked the phone number I provided and it was correct, but no text messages arrived. I used the email option instead and that worked very quickly. My record was found immediately and I’m happy to have a second proof of vaccination conveniently available..MRSMEBVersion: 2.2.11

This app is uselessI have used this app for a period of a few weeks and suddenly it will not open! This is a problem as I live in metro NYC area and without being able to use this app, I have had to rely on using my immunization card which is cumbersome to carry as it does not fit into a mans standard wallet. As I could not open this app, my credit card used to secure a reservation was charged $50. for a no- show fee! Disgusted!!!.Db4zagatoVersion: 2.2.22

EasyI am very happy about this. Maybe people will show their actual legal Vaccine document. I am trying to download my vaccine records. They should be two on file. It says nothing available. No one will help me. I’ve tried calling the health department and the numbers where I got the vaccine. I don’t know how this will ever work unless it is accurate. I have sent emails and no one contacts me. I’d like to give it to Stars. Only for the Omai deer.ShelleyNJVersion: 2.2.54

Some discrepancies In the record.I reviewed my immunization record and there is a tetanus from three years ago that is missing as well as a influenza vaccination from last year. I tried updating it by dragging down and it didn’t make a difference. So I called my provider to update as instructed in the help section and they showed me that the information that they got from the registry included both of those shots. I am not sure what actions to take to correct that. Otherwise, this is a great app..Paul KleebergVersion: 2.2.21

ImprovingWhen New Jersey first implemented this app it searched and found my immunization record but there was no way of viewing it. I spent way too much time spinning my wheels pressing every button trying to figure it out. I finally gave up. A few months later I decided to try again. Still did not work. But it’s important at this point. And needs to work. I decided to try updating. And now it seems to work. There should be an automatic update. This app is too important to have been released with bugs that made it useless..Mgt!!!!!!Version: 2.2.16

Fantastic, and so easy to set up!It’s great! I recommend to everyone and anyone who has been vaccinated for Covid 19. No need to be obsessively carrying around my physical Covid vaccine card anymore. Now I have it at the touch of my fingers, right here on my iPhone. Also I was able to attach my daughter’s vaccine information to it as well. So I have both our “proofs” of vaccination wherever we go, while the physical paper cards can stay safe at home..SavvyOpinionVersion: 2.2.32

Fast and easy.It was very fast and easy for me. I don’t know if it has to do with being registered through the NJVS but, once I downloaded I followed the directions and filled everything up then you wait maybe a minute. Once you go back you’ll have a check mark, click on your name. Records come right up. It’ll be awesome to be able to download all your immunizations in the near future..DiazN04Version: 2.2.11

Walgreens wouldn’t update my vaccine cardI got my booster at Walgreens but due to life being stressful I forgot my physical card. They told me I could bring my card to any location and get it updated at my convenience. When I brought my card to a different location the pharmacist on duty refused to update it and was rude to me. So I’m going to use docket instead of relying on my physical card..Not a stalker2Version: 2.2.31

Phone number errorsI love using your Docket program for updating myself on all my immunizations, my doctor, and for Travel. However, this program keeps reverting back to my old landline and prevents me from using it. This is happened twice. I don’t know why it would happen years after correct in the problem. this was very annoying. I was blocked from viewing the program until I wrote in. It hadn’t changed again..Red DebbieVersion: 2.2.52

Pfizer ImmunizedHave taken my 2nd dose and the “Docket” app has been recommended by the pharmacist as the app suggested to keep your immunization records on your phone with. Set up was quick and painless and seemed to be responsive as soon as I finished setup with my current immunization status prior to today. I can’t ask for much more than that right now and so as long as the developers maintain my privacy and the security of the information I’ve entered, I’ll be fine..Ed the HousequakerVersion: 2.2.26

Confusing to set up and tedious to log inI eventually got my identity validated but it took about 30 minutes. It should have taken less than 5. They say you can email them for support but all I got back was an automated email telling me to contact my state health department. When I logged out and back in I had to go through the steps to select my state all over again. It does pull your immunization records down fairly quickly, mine took only a few minutes. It's clunky and basic but works..AlKworezmiVersion: 2.2.20

Docket for the winSeriously, this is the best dang immunization app. Firstly, it’s got great UX design. I also really appreciate that this app connects directly with state immunization registries. That is rare - I think only like 2 companies actually do that. So, you know it’s legit. The app also has all my boosters and non-COVID shots. I would pay for this, but it’s free so win-win. I guess I would say that this app is the ultimate in health IT. Thank you to Utah!.TheDaveyPVersion: 2.2.28

Needs some work on fitting to screenI have an original iPhone SE which has the same screen size as an iPhone 5. When trying to create an account the onscreen keypad gets in the way of being able to click buttons in the app. The app does not scroll in that case. Fortunately, there was the tiniest sliver of the button visible and, after several attempts, I managed to press in just the right spot in order to proceed..RsewillVersion: 2.2.20

App no longer worksUPDATE- After deleting and reinstalling app twice, it seems to have resolved. Fingers crossed. As of today it only shows “overdue” shots which are shots I don’t need for traveling abroad. My Covid vaccines don’t show up which I really need. No longer helpful. They were all there yesterday. I was just checking to see if the booster I got yesterday was updated yet. It wasn’t yesterday and I checked again today..Slh12575Version: 2.2.46

Easy to use, fast updatesI opened the app expecting to need to add a lot of information to make it work, but no, at least after last use I just had to check a couple of boxes to refresh my records. I got 2 shots less than 3 hours ago and the data is already there. Kudos to CVS too, for efficiently updating their and the State records..Phil. wVersion: 2.2.64

A great app if you'll need to show your vaccination status!It's very convenient to be able to have my immunization record - especially for COVID-19 - on my phone. Docket was easy to use, and I was happy to see that it updated my COVID-19 vaccination status when I got my booster shot. This is also a good way for me to keep track of which vaccinations I'm due to get each year..MNMOM742Version: 2.2.35

Pulls my records AND my kids! Woohoo!I was able to easily get my immunizations. I was excited when I saw that I could also access my kids’ records. The search found them, but when I tried to open them it kept showing my records and there was no way to switch to theirs. After about 10 minutes I was able to see their records. Pretty great!.I Love EuphoniumVersion: 2.2.24

Works great!Really great app, can’t wait for it to add more states. And please ask for the review after people have tried it because it is great, but if you ask before a person is done seeing how it works, fewer people will review it. (Which is what happened when the other family member signed up first, but how I know, we both do now, what a great app this is!).LynnPeaVersion: 2.2.28

Tedious SearchSuccessful searches do not clear & you cannot clear it manually. Each time you login you have to start another search instead of just allowing you to view the found records. Meanwhile the existing searches just piles up. Works for viewing the vaccination records but process is too tedious to access every time you want to view the records. Plus it doesn’t update with the booster shots..Cval2Version: 2.2.32

Reliable and fastThis is really helpful… we moved from US to CA. And this is awesome that in some time you have your records..Ronnie05212018Version: 2.2.50

Docket immunizationEasy to use simply fantastic.Darla warrenVersion: 2.2.21

AppQuick and easy.OtinowVersion: 2.2.12

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Docket® - Immunization Records Negative Reviews

Good idea, such a bad implementationI've been a software designer, developer and manager for more than three decades and I have rarely seen a technology concept that was such a good idea so poorly designed, built and tested. Seems like the marketing people, obviously new graduates from the Imagineering school at Disney, felt that animated squirrels were more important than useful error screens and functional test scripts. Experience with the app from my extended pool of Utah Friends and Family ranged from poor to exasperating with the median results being the ability to create an account, have the app find immunization records, report the same and universally never display them. Mostly showing a pretty blue page with nothing on it except "Immunization Records updated on" xxxx Date. And that's all. No pdf, no display, nada. Through probably 60 trials over the course of fifteen days of various combinations and permutations of app deletion, account deletion and anything else we could think of, that's all we got. Bupkus. We suspect the money folks allotted 80 percent of the dollars to squirrel design, fifteen percent to coding and five percent to quality assurance. Well, ya got what you paid for. Too bad, cuz you could have built a helpful and profitable product instead of an infinite rewrite morass. Sigh..Big Larry SaysVersion: 2.2.15

UselessMy wife and I received our 3rd vaccine shots over 3 weeks ago. Still our records have not been updated. The app says the last records update was in early August. Refreshing does nothing. We got our shots at CVS and they have verified the state has the vaccinations properly recorded. You’re better off laminating your vax card and scanning it in. Update: one of the other reviewers mentioned that although the app doesn’t reflect the current vax record, it will show in the downloaded pdf. She’s right - I downloaded my pdf and shared it to my email, and it is current. Even that wasn’t working properly. When you hit the download button it just shows the spinner-busy forever. After about a half hour I hit download again and it miraculously displayed my pdf record. Not so much for my wife’s record. That’s been spinning for hours and no pdf. This app is a total fail - the idea was that it would be an easy and verified way to show your vax status. Nope. Also the page that displays the vax status has no identifiers for who it is so a person could very well be showing some other member of their family’s record to enter a space. Terrible app and the states should definitely look elsewhere for an app that works..OneIJackVersion: 2.2.24

Very BuggyAt first it took days of trial and error in order to get the app to show my vaccination record of two shots. They have my name backwards. My first name is listed as last and last is listed as first. Last week my wife and I received boosters. Her shot appeared on her app the next day. Mine still hasn’t been updated. I logged out then in. It didn’t matter. However, when I click my NJ COVID record in the app I see my record clearly updated with my booster. I contacted the Docket app by email. They responded that I should contact New Jersey. Clearly, New Jersey got it right. I wish Docket would step up and do their job instead of deflecting. What good is an app that you rely upon as evidence of compliance if the app fails at delivering accurate data?.Spartacus 747Version: 2.2.25

Inappropriate Access to PhotosSigning up took some effort: a pop-up screen kept getting in the way and made it difficult to create the initial password, and it kept complaining that my 9 character password was shorter than the required 8 character minimum (I think it wanted a special character or number, but didn’t say so). After overcoming this road block, I provided the necessary info (name, DOB, etc.) and it correctly found my COVID vaccination info (although it kept reporting “Searching…”). However, I was taken aback when I selected the 3 horizontal lines in the upper-left (settings?) and clicked on the “Docket” in the blue circle and saw my iPhone photos. I’m not sure why the developers need access to this, so I immediately deleted the app. Nice idea, but not ready for prime time!.Zorro2019$Version: 2.2.10

Carenina QI have rec’d my J&J vaccination and booster. Along with my husband and son. Everything was on the app for our vaccinations. All was working well for a while until we received the boosters. They were never updated on the app. Shortly after that, I purchased a new iphone and all of the information was erased off the app and now I am unable to even log on to the app, let alone find any of my immunization information. Its especially fun when you go to the city for dinner and then cant actually sit down to eat with your friends and family whom you haven’t seen in months because you can’t even get into the docket app to pull up your immunization records. UGHHHH.Carenina QVersion: 2.2.36

Not easy to useThe first ten or twenty times I used this app it didn’t work, and the frustrating thing about it is that you can’t tell what has gone wrong. My first three attempts to verify my identity failed without any explanation. A few weeks later I tried again and it worked. Then it says “here are your immunizations!,” and then presents me with a blank screen. I drag down to refresh; no response. Drag ten more times; no response; then one more time and the animated squirrel appears, telling me nothing. A little while later my records finally appear. I haven’t checked them for accuracy..Cwg5pVersion: 2.2.32

Assumes we have modern equipmentThis app cannot be downloaded to my home computer, only to a phone or tablet. That’s limiting. This app insisted on sending a text message to my phone. But my home phone is a landline that does not have text facility. That is a problem, to say the least. Allow a voice response please. Then it did allow a voicemail to my landline for a second part of the signup (but not the first part). But it rattled off a ten digit “PIN” number so fast you couldn’t keep up. Try a bit of beta testing, young techies. Get with it. We are not all millennials with all tech gear. Make your stuff useable by the people who are going to use it, including 75 year olds like me..HambletonVersion: 2.2.11

Great idea; Doesn’t WorkI thought this would be like the NY COVID Vaccine app. But it simply doesn’t work. SMS phone confirmation didn't arrive for 15 minutes the first time I tried. I tried again today & it worked. But the app STILL can’t find my vaccination record. I used the exact name on my card. NJ has both my cell # & email. As does the health system which administered the shots at a state mega site. Very frustrating since the US really needs a federally verified app for international travel, concerts etc (like the EU app). This at least would have some official standing. Disappointed..Back bayVersion: 2.2.11

Major bugsThis is a cool app, or would be without the bugs. One of my children’s records consistently contains information from her sister’s immunization record and none of her own information. Also, I have lived in several states whose information isn’t supported, so my record shows me as overdue on shots I got a few decades ago. It makes it hard to know if I really need a booster or not. I’m looking forward to seeing this fixed. When the app is really up and running, it will be nice to keep track of all of my children’s information in one place and be able to stay on top of the vaccines we all need..R$75Version: 2.2.26

Does not work on iPhone 8This app does not work on my iPhone 8. First it did not want to let me set up the account at all. I filled out all the personal profile information on the setup screen over and over, but it didn’t want to save it and let me move onto the next screen. When (after six more attempts) I finally got it to save my profile, I got an error message saying that I had not entered my birthdate. So I entered it again, but again it would not save the information. I tried once more, and the same thing happened. At that point I gave up. Apparently this app just does not work on iPhone 8. Too bad..BallardljVersion: 2.2.11

SketchyAt first I was happy with this app as it recognized my two vaccinations. I got the booster shot over a week ago, and the app has yet to find my booster shot and add it to my records. I used the HELP email and I got a HELP handout of steps to try. Nothing worked. The other alternative was to contact the state, using a paper form which was supposed to be sent through the mail. Too much personal information requested. I hope I don’t lose my vaccination card, because it is the only record that shows the booster. LIVE support, even if it was via email, would be great..RoMo1013Version: 2.2.24

Don’t rely on it yetThis will be great when they iron out the flaws. I was trying to show how it works to a friend. I got only a blue screen that said “Docket” on it - tried a couple of times, turned off phone etc. Then, after calling the number found on line, deleted and then reinstalled, tried to log on and it didn’t recognize my password. “Reset” using same password as before. It now appears to be functioning but I’m thinking I’ll still need to carry my vax card for now - wouldn’t want to be standing outside a restaurant trying to do all this..Sign&dateVersion: 2.2.22

Super complicated and buggyAfter setting everything up, providing additional information only highlighted in the detailed help documentation, but not as part of the standard workflow (including submitting a photo of my driver’s license by entering the URL shown in the app in a desktop browser in order to be able to attach the file), multiple exchanges with support, deleting and recreating the original search which still asked me to wait … I finally got it! Setting up the Clear app with my local healthcare provider took about 10 minutes. Docket came to about 3 weeks. This is not an app for the masses..LangejosVersion: 2.2.11

Does Not UpdateI took my 3rd shot almost 2 months ago and the system has not updated. It only shows the 2 shots I took in January and February. I sent an email to Docket a few weeks and the response I received could have been in a different language for all it was worth. The screen on the app says something like drag to update or refresh but I don’t see anything to drag. For the 2 shots, its a good system. Not so for the 3rd . For what this is worth, I have friends experiencing the same problem. Its a disappointment..Sam the Giants fanVersion: 2.2.26

SedraFail to find my vaccination records.GSedraVersion: 2.2.7

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