Swimmetry Customer Service & App Reviews

Swimmetry Customer Service
Swimmetry App Comments & Reviews (2024)
Swimmetry iPhone Images
Swimmetry iPad Images

Get the most out of competitive swimming with swimmer progressions, goal tracking, head to head comparisons, live meet results, and latest news right at your fingertips!

- Analyze a swimmer's races, view rankings, track goals and time standards, and view progressions using Swimmetry™'s unique visualizations.

- Visualize each swimmer's progress toward their next big cut: Plot a swimmer's personal bests against the National Age Group (NAG) motivational standards, state/LSC standards (see below), and various meet qualifying standards such as Speedo Sectionals and Junior Nationals. The following state/LSC standards are currently available throughout the app: AR, AZ, BD, CA, CO, CT, FG, FL, GA, GU, IA, IL, IN, KY, LA, MA, ME, MI, MN, MR, MV, MW, NC, ND, NI, NT, OH, OK, PC, PV, SC, SD, ST, STAGS, TAGS, UT, VA, WI, and WT. More State/LSC standards coming soon.

- Want to see how you stack up against your friends? Your rivals? The greatest of all time? Now you can. Compare lifetime bests, season bests, or best times at the same age. Or view a swimmer's progression over the past year. See just how fast Michael Phelps or Katie Ledecky was at your age.

- In depth comparisons: See a heat map showing relative closeness and compare progression graphs for multiple swimmers.

- View live meet results with integrated time standards. Also see when your favorite swimmers are competing in a live meet, and check their results.

- Search for any USA Swimming athlete, then choose your favorites to get updates whenever they compete in a meet or acheive a goal.

- Never miss a beat: Get recent news from SwimSwam, TeamUnify, and Swimming World, and keep up with your favorite swimmers in your personalized news feed.

- Integration with TeamUnify lets TeamUnify members view their team's newsfeed, upcoming meets, and meet entries right from Swimmetry.

- Team analytics let you track achievements and average progressions for different groups of swimmers.

Swimmetry App Comments & Reviews

POSITIVE REVIEWS
NEGATIVE REVIEWS

Swimmetry Positive Reviews

Great when it worksThis app is so helpful…When it works. Sadly, this is a rare occurrence. I’ve been through multiple emails with them and they are very prompt in responding, which is great. Unfortunately the resolution is slow and never holds. I check the app maybe 3 times a week and I’d say 75% of the time it either leaves me spinning or just straight up crashes when I try to login. Usually I’ll be in the middle of looking at things and it’s going great and then all of a sudden it winds up spinning and kicking me out mid use. Infuriating. If it would just hold it would be great..WraethraxVersion: 1.2.28

I love Swimmetry!As a parent of a competitive swimmer, I cannot recommend Swimmetry enough! I can see detailed breakdowns of my child’s swim strokes and she can identify areas where she needs to improve. The app’s user friendly interface makes it easy to use, and the comprehensive analysis provided has given us insight into my child’s swimming performance that we never had before. The ability to set goals and track progress towards them has also been extremely helpful in keeping my child focused and motivated. Overall, Swimmetry has been a game changer for my child’s swimming journey, and I highly recommend it to any parent with a child who is passionate about swimming. The app’s design and functionality are both top notch, making it a pleasure to use. Thank you, Swimmetry, for helping my child achieve their swim goals!.Aamartinez86Version: 1.2.23

Great App, Great ServiceI’ve loved the Swimmetry app for the last few years. It’s got all the data I could possibly need for my swimmer including current times and cuts, USA swimming motivational times, meet standards, etc. Progression data is graphed, you can create a favorites list, and compare swimmers. It’s great for knowing where your swimmer is, and setting next step goals. Beyond that, I was having an issue with the app and reached out through the feedback link. I never expected a response but John emailed back and forth with me several times, and had an update submitted to the App Store in less than 24 hours- in time for upcoming Age Group Champs this weekend. Amazing customer service to go along with an already amazing app!.NCCB410Version: 1.1.52

Great tool for swimmingI have been thoroughly impressed with Swimmetry. The app’s sleek design makes it easy to navigate, even for those who may not be tech savvy, like myself. I appreciate the ability to quickly see how close my child is to their next standard, which has kept my child excited about their swimming. The feature to compare to other swimmers is also pretty neat. Overall, I would highly recommend Swimmetry to any parent who has a child that loves to swim. This app has been a great tool for helping my child become a better swimmer!.Kikifran13Version: 1.2.23

Best app for swimmingI absolutely love Swimmetry! 🏊‍♀️ The app is very user friendly and provides comprehensive analysis of my swimming performance. The ability to track my progress over time and see my next cuts has been extremely helpful in keeping me motivated and on track with my goals. Overall, Swimmetry is an essential tool for swimmers of all levels, from beginners to elite athletes, who are serious about swimming and looking to take their performance to the next level. I would highly recommend Swimmetry to anyone looking to achieve their goals in the pool..Jswimmer879Version: 1.2.23

Great app, awesome customer supportI used to log all of my daughters times in Excel. And then manually chart them so we could track against goals. No more, this app makes that obsolete. Easy to track current times vs next time milestones. I can even compare our two girls times against each other at the same age, very cool. I had an issue with this working on my old iPhone6 with older software. John got back to my message almost immediately and implemented a fix over the weekend. Wow, doesn't get faster than that. Very much recommend this app!.Large eyesVersion: 1.1.30

Great app when time standards are accurateApp is by far a very user friendly application. However it’s main purpose should be to maintain accurate information. The 2023 national standards iS open cut for example have been out of date for a long time (months). I have notified them multiple times to no confirmed time when these will be updated. Many of us use this app for that very purpose to see what the next time cut is and if we can’t trust the app is correct then what’s the point..Music Nut!Version: 1.2.27

A must have app for swim enthusiastsAlways up to date and easy to use. Great for meets where you need many different time standards at your fingertips. Great customer service. I noticed an issue with certain swimmer’s times not coming through and emailed customer service. Communication was quick and friendly. The problem was fixed. An update was uploaded within 48 hours. I don’t normally pay for apps, but this app was worth every penny. Thank you for the great work..Swim FamilyVersion: 1.1.46

Great, when it works.This app has awesome information, but at a big meet this weekend I had to login multiple times. The app didn’t always load, and information wasn’t updated. Frustrating! Since we pay for this app I have higher expectations..Sara8766383Version: 1.2.49

A must-have for swim families!I can’t say enough good things about Swimmetry. If you’re an iOS user and love hitting the pool, this app is an absolute essential. Checking best times against different standards, setting goals, and tracking progress is a breeze. The team behind Swimmetry is responsive and genuinely cares about user feedback. It’s evident they’re committed to making this app even better..Swimstar10Version: 1.2.40

Great App but…I love the app, allows me to stop using the spreadsheet that I built to help me automatically track the standards. However, the lack of Dynamic Type requires me to drop the font on my iPhone to the smaller sizes just so I can read them. Even the middle settings are too big for this app’s display. Please add this to your backlog..CaldraVersion: 1.2.13

Highly Recommend!I love this app! Everything you need to track your swimmer is all in one place…I really like the at-a-glance ability to see your swimmer’s best time and how that compares to the next time standard..Swim dad dkVersion: 1.2.13

Used to love but now it’s so buggyI have had to delete the app several times and recreate my swimmers only for it to still not work all the time. Some of the swims cross over and then others don’t. No rhyme or reason for why it doesn’t work. Loved the ease of the app when it works..Lljo20Version: 1.2.11

Great app when it worksLoved this app from the start! Until Covid hit, and at that point I haven’t had any luck with customer service. The app seems to be working at about 50% and rankings are completely spinning. It’s a shame, but I will probably let it go if it isn’t corrected..72 MichelleVersion: 1.1.49

Excellent customer serviceThanks- there was a bug in the system with my daughter but we were able to figure out the issue.StacyjfVersion: 1.1.22

Simply the best!This app is genius! It eliminates the need for any other swim app. I love that I can track a meet live, view my daughters’ best times and their progress to goals all in one place. Well done 10k Lakes!.BethszostekVersion: 1.1.50

Buggy now and no response from devInitially I loved this app and accepted that there would be bugs in the beginning, but I think they’ve added too many features and it’s become difficult to maintain..JprokosVersion: 1.2.11

Not updating timesMy daughter’s times are not updated on this app and haven’t been for two swim meets. However, her times are on USA swimming’s site along with swim ranking. Also, the app is great normally but it would be nice if it would age up the swimmers with regard to ranking..KlassynaeVersion: 1.2.30

Nice app but frustratingThis app is nice when it works. Recently it logs us out and won’t let us log back in. It just closes whe we try to log in. Needs some updates.CdulworthVersion: 1.2.27

Love the App!So easy to set up and use. The graphics are great. I love the ability to customize the photos of my favorite swimmers and track their progress..Su51kuVersion: 1.1.9

Data missingWhen looking at an athlete, the times are not reflecting recent meet results that are officially registered and showing in the "meet" data..Ptrtech2Version: 1.1.53

Used to be greatThis app used to be great but now that the SWIMS database is used, the app doesn’t pull meets correctly and times aren’t current. Super frustrating..EJG824Version: 1.2.21

Needs updateThis is a great app, but needs an update to be able to sync with the new SWIMS 3.0 database. My swimmer’s times and data all disappeared from the Swimmetry app. Please update ASAP..UsArmySpecialOpsVersion: 1.2.11

Great app!I’m a competitive swimmer and it works great for keeping track of my goals, and is easy to use..Kp25 awesomeVersion: 1.1.38

So handy!!This app is so handy to use, and I can see everything I need whenever I need it. 😁.Swimgirl7533Version: 1.1.38

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Swimmetry Negative Reviews

Hardly Works When A Swim-meet is going onThe concept behind this App is great and fresh minded. Kudos on the ideology and positive perspective of its content. Unfortunately, I toggle during meets between Meet Mobile and this app while watching a meet and this App always shuts down on me. When I use it when Meets are over it works better. Makes me think they don’t have enough Markers on the hardware when at high capacity and they are in need of getting gear that can handle the load. If they charge for an App, they to make sure the product is functional. Maybe they can spend some of this money and update or increase capacities. Only a one star. I can get stats off my swim teams website. Update. Still junk! Tried removing it and reloading it. Only once in six weeks I was lucky enough to see updated info. All other attempts trying to see information was a waste of my time opening it. No data would populate. I wasted my money on this. Canceling it..Update your gearVersion: 1.2.31

Great potentialI really want to like this app, have had it a year. When it works, it is great. Love the data cuts and comparison tools. That said the app is glitchy, often does not load swimmer and active meet data without refreshing it multiple times. Data is available on our other swim app but sometimes the same data takes days/weeks to show up in Swimetry. We will try it again when/if they get it working smoothly. But for year round competitive swimmers, who can be at meets twice a month, it doesn’t consistently keep up..RIC SwimVersion: 1.2.30

FrustrationThis used to be such a good app, but now it only opens 1/5 times. Updated it today and 1/2 the time it does open it uses sectional and national cuts as my swimmer’s times (which are regional or state level). It has been 3 weeks since the last meet but these times have still not updated. Swimmetry used to be my go-to but if it doesn’t improve will have to cancel. I’ve had it for years. My phone is less than 2 years old so that shouldn’t be the issue. Please improve Swimmetry!.Smcb2930Version: 1.2.28

Great design, terrible executionThis has the potential to be a great app. The layout and content (sometimes) is wonderful. But it forever to load the data, if it loads at all. Searches are hit or miss (mostly miss - never completing and just getting a “status” wheel). And logging in is cumbersome. Please fix these issues. As is, this app will die. With a few minor improvement to major functionality issues, this app will be great!.Live4h2oVersion: 1.2.43

Don’t count on itAs the parent of a competitive swimmer, this gives her a concise look at her goals. That said, it’s broken. About 5% of the time it loads my daughters data. The rest of the time it’s just a spinner, or the app straight up crashes. I check it at least once a day, with high hopes, and I’m almost always let down. What’s the definition of insanity, doing the same thing over and over and expecting a different result..Aiwa805Version: 1.2.27

Would be great if it workedThis app has the potential to be really helpful to a swim parent. However, getting logged in after it kicks out the user (every new meet) is nearly impossible. The newest “think” is that it won’t take you to a login screen. It takes me to a ‘new user’ screen and won’t let me scroll to the bottom of the page so I could tap on ‘log in’ or ‘existing user’, etc. When it works (which is rare), it’s great. But good luck..AfurdererVersion: 1.2.28

I’d like to live this appThis app logs me out all the team. It won’t remember my password, so when I have to log in, I have to type everything back in. It doesn’t push notifications for favorite athletes when events are complete. I have other swim apps that are free that do this. It also takes forever to load. It also doesn’t always load the times for completed events to the swimmers’ profiles. It has potential, but it just isn’t there..BRV 8068Version: 1.2.30

Doesn’t workIt hardly works. When you try to log in, it kicks you out of the app completely. If you are lucky enough to finally get in, it logs you out after a while and you have to go through it all over again. We were told it was USA Swimming doing an update and we needed to reinstall the app to fix it. I’ve done that and haven’t been able to log in since. It’s sad because it does have cool features..Bigg TtunaVersion: 1.2.27

Great when it works, but really glitchySometimes when I click on something it kicks me out of the app. Sometimes it doesn’t update information. My kids were swimming last weekend and the app didn’t show live results for them but did for others. I like the app, but don’t love it. Would like it more if it worked the way they want it to..Swim parent 1Version: 1.2.40

UselessAfter the latest update yesterday, this app is now useless, the main page keeps loading forever so you know it’s hanging. Switching to the “upcoming event” tab, and click any meet event, the app exits immediately so you know it’s crashed. Tried many times yesterday and today, no luck. My kid is swimming in a meet these days, and I couldn’t see any his times of any event. This app is now a trash..E1$Version: 1.2.30

I wanted to love this appThe theory is great. Graphed progress, scraped times, time standards, etc. The reality is this app only updates some meets and ignores others. Not reliable. The whole point is to have a one stop shop to see everything you need to track your swimmer’s progress. This thing takes way too much work and even then sometimes the times just won’t load..Unhappy2013Version: 1.2.41

Excellent when workingI love the visual display of data tracking for my swimmer. Unfortunately, the app will regularly just log me out, and upon entering sign in credentials, will crash entirely. I’ve attempted uninstalling and updating the app, but it is still inoperable. This tends to occur when we have active club swimmers at an event receiving live data..GlockOnBoardVersion: 1.2.49

UnreliableYou can count on this app to let you down during important meets. I paid for this app for myself and my swimmer daughter. The last day of a regional meet it logged both of us out and will not let us back in. Developers, there are a ton of similar reviews. Do something about it..Ineedaname1009Version: 1.2.30

Too many bugs for the moneyThis could be a much better app. Unfortunately, it’s plagued with bugs: 1. Crashes when loading an upcoming TeamUnify meet 2. Crashes when selecting fastest time under an athlete’s report 3. Will not consolidate more than two duplicate athlete entries 4. Reported times from a recent meet can be seen under the athlete’s meet entry but not on their profile If the bugs are not addressed, we will cancel our subscription. It’s just really poor quality..AldousXenonVersion: 1.2.48

Missing informationI wanted to love this app and I did for a while, however now my sons events do not update. So his information is not correct. I tried doing it manually as well but it would stay for a few days and disappear again. Very frustrating..Ewag1979Version: 1.2.44

Abandoned and full of bugsEvery click in the app is an experiment to see how it can crash a different way. Reporting bugs go into the ether and the only way to make the app work reliably is to delete all data and start again every month..Chalrescbxn9977344Version: 1.2.43

Keeps CrashingI would rate 0 starts if it was possible. This app keeps crashing. I have to delete, redownload and edit everything every time this happens. Currently the app continues to crash after I have reloaded it AGAIN for the third time today..LncdadVersion: 1.2.23

Potential but is awfulThe vast majority of the time it doesn’t show the times vs goals. When it does it only does so for a few seconds and then disappears which is even more frustrating. Could be a great app but glitches constantly..DanDKDKVersion: 1.2.49

Not workingSaw a recommendation for this app but it won’t let me create an account to use it. Click on free trial and nothing happens. Keyboard also covers up spaces where I need to type & buttons are off screen, can’t scroll to use them, meaning it’s not formatted for smaller phones..FourgreenisVersion: 1.2.14

Always crashesThis app is great when it works which is almost never. I’ve had to delete and reinstall several times and it still fails. Not worth the money. Look for something else..Mnels4Version: 1.2.30

Not workingReally tired of this ap never working or updating. I tried deleting it to redownload and now I’m stuck waiting for it to load to reset my password.RosebudGVersion: 1.2.30

No support.The app has now tech or customer support available. Emails go unanswered. The app is buggy and will not update swimmer information such as birthdays and time standards. The swimmer search function doesn’t work very well either..Ws349Version: 1.2.22

Used to be 5-star, now doesn’t workI used to love this app, but something changed last year. It crashes all the time and is now totally unusable. I held hope of fixes but alas, I have to complain..Live4diving2Version: 1.2.49

Signs me outSo I love this app it’s very helpful it’s just that it signs me out. And when I try to get back in I can’t. It won’t let me click the i have an account button..Snaces and stonesVersion: 1.2.17

Can’t log inI haven’t been able to log in for the last three days. I can’t reset the password and when I reach out to the help email I get nothing in response!.Jessicab07Version: 1.2.49

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