MyMerlin™ Customer Service

MyMerlin™ Positive Reviews

Incredibly annoying startup soundThis app appears to do its job but it has an incredibly annoying startup sound that cannot be turned off. This issue has been reported for years based on the reviews so I must think Abbott has little care for its end users..BikenboyVersion: 2.0.1

Could use improvementsI had issues with the app and it connecting, but I was running the public beta of iOS. Once I wiped my phone and removed the beta iOS I stopped having the issues with connectivity. There really needs to be more symptom options to choose from or at least a free text box when you click other to put in additional symptoms. It gets frustrating when I have to trigger the app to record and I’m left choosing other almost every time because the symptoms I’m experiencing are not listed and then it doesn’t help my cardiologists office when they get the report because they don’t know what I’m experiencing..M.Sween19Version: 1.0.6001

It works for meReading all the bad reviews has been enlightening! I’ve had my loop recorder (and MyMerlin app) for a little over 2 years. With my iPhone 8, I had occasional connection issues where the loop recorder was unable to get the info to the app. In the morning I would hold my phone near my chest, and the info would transfer. When I traded up to an iPhone 12, all those connection issues disappeared. (I also had none of the issues of dropped Bluetooth pairing and similar problems that so many reviewers mentioned.) I agree that the start-up sound on the updated app is irritating and should be made optional. And they should offer more options for the Symptoms list. Otherwise — at least for me and my setup — the app does what it’s supposed to. If it’s any consolation, because my battery is failing, my cardiologist is swapping my loop recorder out for one made by Medtronic, and the reviews for their app are as bad or worse than the ones here for MyMerlin! Apparently, medical device companies need to upgrade their app development people!.WisconsinBobVersion: 1.0.6000

Loop Recorder AppOkay. I’m not happy either. There is something terribly wrong with the App or the Recorder. I’ve read the complaints and I have experienced the problems first hand. But nobody, NOBODY has threatened the manufacture to remove the item. I’m still doing some research but it sounds to me there is a CLASS ACTION LAWSUIT!!!!! After some time in using this implant and talking to the doctors I find that education is continual and the hat after you experience some of the problems and then talk to your doctors the picture becomes much clearer. I am much happier with the implant now that I know how it works. The only real issue now is that some nights at 2 am it disconnects and than at 8 am I have to resync to the phone/app. Just a minor headache and that I still don’t have a warm feeling about how I will get contacted if I have an issue..JAK85226Version: 1.0.1002

Still has issuesThis release of the app still has issues with disconnecting from the monitor when the patient (me) goes to bed. Phone set on night stand, a short distance (3 feet) away. When I wake-up in the morning I have to reconnect with the app. Considering how expensive it is to implant the monitor, this is unacceptable. On the plus side, it is easy to send info, once I’m reconnected. 2.5 Stars..BMWpilotVersion: 1.0.1002

Updates Have Made a Huge Difference!This app was already a pretty cool way to get heart rhythm info to the doc, but I’ve noticed a big difference in connectivity and ease of use since the update. User friendly, smooth transmissions, and clear info on status. A tip is to not force close your app (they recommend you don’t but sometimes it’s easy to forget). I haven’t noticed any hiccups in connection..Ttodd93Version: 1.0.1003

App wii not launchUpdated… figured how to fix this. The update corrupted your connection to the Loop recorder. You need to uninstall the app then reinstall the app and go through setup again entering date of birth and loop serial number. This fixes the problem. ———- Can’t open app since updating today. Did a hard restart of my phone but shill the app will not launch..Skipper5315Version: 1.0.6001

Merlin appWorked well, no problem for over 1 year. Gave 4 stars. App stopped everything. Would not every open. Updated my phone, unable to update the App. After 2 days, I deleted the app and reinstalled. The Home Screen has been updated. I feel like an update to app was stuck. Works now!.NrseVersion: 1.0.6001

Good but pleaseGood but PLEASE take out the noise when you open the app. At this point I don’t want to open the app because i know it’s gonna make that terrible noise. Or let me at least have the option to turn it off in settings. I won’t open the app in public and it’s really an unnecessary issue..FgghjbgfddggVersion: 1.0.6001

Data not sent messageThe app used to work properly. Every morning at 2 am it would transmit. Now at 8 am every morning I get a message saying data not sent. I re-open the app and most of the time it does nothing. Sometimes it has a timer starts at 15 and counts down. This just started a couple months ago..ButguesswhatVersion: 1.0.1003

Connection issuesI am constantly getting alerts to connect to Bluetooth. Now I’ve received a message that the reports are not sending to my doctor to go to the app to resolve if. But now my app won’t even open at all. It just keeps crashing..BiaKayVersion: 1.0.6001

Needed to reinstall app to get it to workApp wouldn’t load, I deleted and reinstalled and then it started working again. Hope I didn’t lose too much data, app has had problems for a long time..AttilahunVersion: 1.0.6001

Runs my phone battery down!Since it has to stay connected, it runs my phone battery down and I’m constantly charging my phone or using battery charger when not at home..BaileystroubleVersion: 1.0.6001

Much better since iOS update to V 14This app use to report almost everyday that it failed to send or connect to the monitor. Hasn’t happened in several months. Would be nice if this integrated with Apple Health, since it is a health device..6killerVersion: 1.0.1003

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MyMerlin™ Negative Reviews

This Thing Blows……Looking back in hindsight(always 20/20) I should have read the reviews of this product however being the trusting soul I am, I assumed my cardio guy would install a device that works….. not in this case or apparently in many other instances (read the reviews). The app fails to load, even after deleting it from the smart phone & reinstalling numerous times…. The actual device doesn’t appear to connect via Bluetooth with any sense of regularity…. Why is this product even on the market? Why are cardio guys installing this crap?? Oh that’s right, they’re getting paid by the device manufacturers (very well I assume) to install this crap into us lab rats….. sell the stock or better yet, don’t buy it!.LinkedIn UserVersion: 2.0.1

The Abbot Marketing Team Got it Wrong.Oh, the app - yeah it works ok, but it’s the incredibly annoying and unavoidable start up jingle that always wakes up my wife - but only at the wrong time. Even Customer Service acknowledges many other users have also complained… but apparently still no joy. Abbot, how about offering your customers the option to turn off the start up sound entirely?! Now that would bring this 1 star review up to 4.5 stars, for sure..WolfnotesVersion: 2.0.1

This is a piece of junk!I paid $10,000 for this loop recorder! The battery was half charged when they inserted it under my skin. They left a big scar. The app will not open at all. I expect better from such an expensive device! I’ll say this again…The battery was not fully charged!!!! My loop recorder no longer works! Major disappointment! Plus, I just now found this place to leave a review! I feel like a lab rat!.ArrghInPirateVersion: 2.0.1

Please allow adjustment of startup sound and brightness of the appPlease allow adjustment of the start up sound level. It is very loud and intrusive in a room with other people! Likewise allow adjustments of the brightness and or color of the background. As it is way too bright at night..Korak25Version: 2.0.1

TERRIBLEI have had nothing but problems from this app! I can never get it to record my symptoms. Also, I have to disconnect my Apple Watch to record symptoms. My Apple Watch is much easier to use than this piece of junk! Now it won’t even update…. It keeps saying check internet connection and I’m connected to the internet!.KM GravesVersion: 2.0.1

Pairing is horribleI’ve been trying for a week to pair wit no luck. Didn’t get any help from the call in..BrookatVersion: 2.0.1

Now the app won’t work at allYesterday’s update has made app unusable. App opens and freezes on terms and conditions..Ticker watcherVersion: 2.0.1

Huh?All I get is a blank screen after a couple of months of use. What good is this?.Oldnbroke 2Version: 2.0.1

Won’t stay connectedSince day 1 I have had trouble with loop recorder and app staying connected to my iPhone 7+ Either says won’t connect, problem with connection or now it won’t connect to device. What good is technical support if you have to stay on hold more than 20 minutes??? The first technician I spoke with said he would stay in touch until the app and device were finally working together. He called maybe 2 days later then nothing. I just had an Ablation and really need this device to do its job🤬🤬🤬🤬 it’s only my life that’s gonna be affected if something goes wrong!!! I’m writing this while I have been on hold trying to get technical support. Dang neither my phone company Or Directtv take this long to answer🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️.Shawn HernandezVersion: 1.0.1002

DO NOT GET THE LOOP OR THIS APPSince day 1 I’ve had issues with this app. I’ve contacted customer service so many times and they always apologize and re-sync my device manually. My phone is always on my nightstand, charged, with Bluetooth on. I was told my customer service that it’s an iOS connectivity issue and that I will always have to re-sync my phone every morning. The app makes a loud annoying sound when you open it, which cannot be turned off and has a constant notification bubble for no notifications. My doctors office offers no help and just refers me to the app. At this point, I’ve deleted the app and now I just have a pointless monitor and scar on my chest..SareuhhmazinggVersion: 1.0.6000

What a disappointmentHad this device implanted almost a year ago, at my suggestion, due to Afib and arrhythmia caused by a rare disease I have. (Amyloidosis). Always kept iPhone on nightstand next to me, yet 95% of the time it never connects and I then have to try manually 1 or more times. What is even worse, is that the battery is supposed to last around 3 years and mine is almost exhausted after just one year. The cost of the device AND IMPLANTING PROCEDURE was over $40,000. !! Plus the software misinterprets ‘extra beats’ as Afib and medical staff have to review and recategorize all of it AND its misinterpretation then makes summary reports inaccurate also. Outrageously bad performance for an incredibly expensive device and program!.Import32Version: 1.0.1002

CrashesI own a development company and know I would be fired if I released something widely without enough testing and broke a life critical app like this. Thousands of dollars were spent on my device a couple of weeks ago and now it’s worthless until they fix it. You try to open the app and it crashes as soon as you try to open it, even after reboot. I do get an error message saying that the device is not able to send anything to the doctor. They put the device on me to contact my doctor in case of heart issues upon an emergency and prevent me from dying and now I’m unprotected. This is negligence..MacKiller2000Version: 1.0.6001

This is the second device I’ve had implantedThis is the second time I have had this device implanted. My first device moved and they can’t even locate it! They just placed a second one in my chest. I am having infections and my scar won’t heal and itches so bad! Just an ugly scar I’m left with for what should have been a tiny slit! I also have iOS and can’t even open the app anymore! Just stopped working out of the blue. Doctors office says they have no control over it to call monitor company. It’s a back and forth game! This is horrible!!!!.Jacobmommy31605Version: 1.0.6001

Wish it was betterDefinitely not impressed. For a heart health related device you’d think it would feel more reliable. I too have failed connections nearly every morning. Also fails for monthly transmissions. Doesn’t seem like something that’s causes anxiety is a good plan. Unfortunately you don’t normally have time to research these before implantation. Update: sent info per developers response, nothing yet..... Still waiting for developer to contact me.. investigating having device removed. With the high price of monthly monitoring and poor communication with the device and from the developer I think it’s not worth it. Update: weeks later, nothing from developer or device company. Must be an automated response. Removal of device scheduled. For what this thing costs and the monthly monitoring fees it should be better. I’ll let my cardiologist and insurance company know how unreliable and unresponsive this outfit is..ThhhihhbhVersion: 1.0.1003

HorribleThis app is horrible. It attempts to use Bluetooth to wirelessly connect to my loop recorder. The connections have failed more times than they have worked. Abbott sent a second phone with this app on it to me, and the app doesn’t even connect to the internet. This problem has become so complicated that my own doctor doesn’t even understand what is going on. This has caused multiple miscommunications and arguments between myself and my the office staff. This is a great idea, but probably the worst execution, especially when it involves personal health..GerlochVersion: 1.0.6000

Not worth the time spent trying to fix itI previously had a Samsung phone. Every time I had a power blip or failure, everything on the phone switched from WiFi to mobile, except for this. So I would always have to remember to go in and reconnect or resynch. I just got an iphone11 and now it NEVER connects to send reports. Every morning I have to manually do it. I have spent time with Confirm Rx tech support, Verizon and Apple support with no answer. My advice to anyone asking me about this would be do not spend all the money to have an inferior product that is vital to your health..MnbvoiVersion: 1.0.1002

BakkenmaniaGot the heart monitor installed. Prior to installation I asked my cardiologist if there was a monthly fee for monitoring. He said no. Each month when the app automatically forwards a month of monitoring to my cardiologist I am charged $175. Insurance refuses to pay it due it being a service already paid for in the initial cost. So I had to turn off the blue tooth connection to avoid the monitoring fee. I basically have a worthless $22k piece of plastic in my chest. Defeated the purpose of the monitor. I have no doubt it’s marketed as an easy money maker for a cardiologist..RockinbakkenVersion: 1.0.1003

App is crapThe monitor constantly disconnects daily I have to manually restart it. It even disconnects after I restart it. It’s a real pain. The developer response is always the same to complaints. It looks like they have undated the app but it still doesn’t work without disconnecting constantly. I don’t know if it’s the app or the monitor but it just not work consistently To the developers and please don’t leave your usual comments, I’ve told you everything that’s wrong..Me72!!!!!Version: 1.0.1003

Disconnects Every DayWhy can’t they come out with an update to fix this very important app. Almost every morning I have to reconnect the app to my phone. We all know it takes 3 minutes as you sit and watch it connect. My phone is right next to me every night so no reason it should disconnect. What good is the app, if you actually are having symptoms and go to record and you have to wait 3 minutes for it to reconnect. By then your symptoms can be gone. Please consider a different company before having their loop recorder implanted..Mlh1226Version: 1.0.1002

Won’t stay connectedI wake up each morning and check the Confirm Rx screen. It tells me it had problems connecting to my St. Jude cardiac monitor. It tells me to try to reconnect by taping on screen. It goes through a 3-4 minute count down and always reconnects. This happen each morning and has been reported to Abbot LBs current owner of this technology. I have also had a screen message to start over completely and initiates a ,Setup new device” screen. I would discuss this with your cardiologist before doing the implant procedure..GrizdbearVersion: 1.0.1002

I can’t believe I let this thing into my chestI have an incredibly expensive paperweight in my chest. This app is useless, and therefore so is the device. Update following Developer Response: I don’t believe the App Store has a method for me to send a direct message to the Developer. I’ve called Tech Support many times and get many stories about how the app is supposed to work and why it isn’t working. I’ve had to have the device manually interrogated in lieu of transmissions because of unreliability, and events show up on the report I receive that do not appear to be sent when I transmit remotely! I have concerns about the accuracy of the device, the technological flaws of the app, and the inconsistencies in the explanations for both. Also was not told about recurrent charges for remote monitoring, which insurance does not cover..RHCooksonVersion: 1.0.1002

Worst app I’ve ever usedFirstly this app never stays connected and when I’m having events and trying to record it takes so long that until it connects and records the event is long over and nothing worth while has been recorded. It constantly disconnects and doesn’t send data either. Now the app won’t open at all!?! I’ve tried everything and no results. I’ve been having a horrible week with back to back events that can’t be monitored. This is a serious issue! Fix this immediately please!.KoonvadtzVersion: 1.0.1002

Disappointing, now not working at allVery disappointed that I have a loop recorder that cost me a fortune and the app shows nothing. I should be able to view reports and graphs of what it is recording and see transmittal logs, etc. I have an iPhone XS Max and needed to report an event today, the mymerlin app will no longer even load. Tap it, it flashes and fails to open. It’s been quite a while since I opened it so I’m betting it hasn’t been sending any reports. Very unreliable..Droobie-DooVersion: 1.0.6001

My Merlin stopped workingPlease help. You are playing with my life! I called Monday am and your voice response system stated you are having major issues and recommended that I leave my phone number and you would call back. I have waited almost 3 days and no one has called me! As shown on your ratings, you know have more 1 stars rating than all of the others combined!, You have a serious issue..Stevecgggtuy2464576Version: 1.0.6001

Just stopped workingI’ve had my second loop recorder for almost a year and about 3-4 week ago the app just stopped working. I can’t even open it on my iPhone. I press the ‘MyMerlin’ icon and it flashes white and then closes. I obviously can’t report a problem to my doctor if I have one because the app doesn’t work. I don’t like this app..SkskmsjjsVersion: 1.0.6001

App does not workI looked at the reviews when the app stopped working. There are a lot of people who had this device implanted after a recommendation from their doctor. I see a nasty class action suit in the making here and fraud complaints to Medicare who probably paid for most of the loop devices and this faulty app. Better get your act together and fix the issues before it gets ugly..JibecVersion: 1.0.6001

BEWARE! Only works if you have 1 other Bluetooth connectionWithin a few hours of having the loop monitor implanted, I lost the bluetooth connection. Called the help number and it turns out you can’t have more than “maybe” one other Bluetooth device connected. I had to disconnect my hearing aids and my Apple Watch in order for this to work. This app should not be on the market..SpiffdebVersion: 1.0.6000

Maintenance every morningEveryday I wake up to a “connection problem”. Go to app to resolve and a 15 minute timer starts counting down. App must stay open for countdown to continue. After the 15 minutes counts down another 15 minute countdown begins. I close that one because I can’t do anything else on my phone or the countdown stops until I open app again. This app requires a lot of attention to appear to work properly..Aunty SydVersion: 1.0.1003

Please fix!! Won’t open for me.For days now I haven’t been able to open it. Just shows a white screen for a split second, closes out the app and I’m back to my phones Home Screen. Really frustrating since I can’t open it and record any episodes I’m experiencing. Please fix this problem..TAW33184Version: 1.0.6001

Generic responses; No help in sightSad to see such an important and costly device rate so poorly and people listing their concerns with only a generic response that has empty hope for help. Seems like there is nothing more or new or even better to say-everyone has clearly spelled out details of their concerns with no real help from the company. Shame! My feelings about this device are the same and I’m sure if I get a response it will be the same generic one...😡.Simply SkepticVersion: 1.0.1003

App not workingMy husband had the loop recorder installed a few months ago. He went the Abbott route because he thought it was easier than the other option. When we try to now the app it just kicks us right back out. I tried uninstalling and reinstalling. No luck..Jillybean girlVersion: 1.0.6001

Does not connectI’ve had this since February it does not connect every night even if I am connected to WiFi it does not connect and and if I try recording something I feel it has not taken it replies unable to record and no product support after 5 pm on Friday and you call this a heart monito. How can I get this crap removed from my chest it’s nothing but junk.Billmc55Version: 1.0.1002

Worst Medical App In HistoryCrashes all the time. Have to do things manually and pray it doesn’t crash again. I am done. Just reinstalled the app for the last time. I wouldn’t even give them one star but that was the lowest option. The lab is making monthly money on this and probably a cardiologist not I’m my cardiologist’s office. One more glitch and I will demand they pull the loop..BrummieLoverVersion: 1.0.1003

App Won't OpenI'm having pain in my left shoulder boob area and going to the ER isn't an option. Trying to record it but the app won't open. When I click on it the screen goes black and then it's back to the menu screen. Abbott St Jude has had a ticket open for weeks, but that's not helpful when I need to know what's going on right now..AquinasBratVersion: 1.0.6001

Worked until yesterdayI’ve had my loop recorder since April. However, it seems a recent update of the app has made it impossible to open the app. When I touch it, it simply goes back to my screen. Upon trying to re-download it, same issue. I remember there was support info on the app but it’s impossible for me to access..MzMollyVersion: 1.0.6001

Hate this app1. IOS… persistent notification message that can’t be erased/removed. - calls attention without an actual alert or message. - called the help desk. Tech was nice enough but clueless on the feature. Said that to remove it, go to settings and turn off notifications…. But they recommend not to do that! Duh. Yknow, I’m good with meaningful notifications regarding the implant. I really like to get them and have them clear once read. 2. Sign on/ check device Some igmo added a cute sound when clicking in the badge. That stops the music playing. Same with checking the device…. Really annoying..Storm in TexasVersion: 1.0.6000

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