Pantaya Customer Service

Pantaya Positive Reviews

Great app. Once had issue logging in, but they were prompt fixing issueSupport team is fast in responding. I believe there are issues with smart TVs and being able to log back in once logged out as this happened to me and I’ve seen similar comments. Giving it 5 stars because I love the app and it took only a day for the Pantaya Support team to get back to me with the log-in issue resolved. I did try resetting my password multiple times without luck on signing back in so I hope this review helps anyone out there with the same issue. Just reach out to Pantaya.FabnomyVersion: 2.3.2

The best of the best. 💋We as a Hispanic family could only let the rest know that this is a outstanding Quality and well enjoy time with the family and kiddos and friends thank you Pantaya for giving us the energy to enjoy our most beautiful roots of race’s and counting to see u grow..Cecy&JesusVersion: 4.4.2

Not so much of a great appThis app could be better designed. The episodes dont have numbers, so its hard to know where i left off since sometimes i dont see the title. Clicking on the pause, next, and the forward 10 sec buttons, is kind of slow. It takes too long to show the option of the next episode once one is over. Things like that, can make it a better app. Over all its a somewhat good app and it does have good series and movies..HrubiveloVersion: 2.0.5

Love but....I love this app. I mainly got it to watch the Derbez family. They’re hilarious and so down to earth. My reason for the but is bc I had deleted app by accident and tried to re-download it and it sends me to manage my subscription which I already am. It keeps saying there’s an error with subscription but I am getting charged $5.99. Please help.AzenethVGVersion: 2.0.10

Great contentThe app is slick with a lot of great titles. High quality stuff that's different to what you get from all the other streaming services. Screen casting works perfectly and you don't get a million annoying notifications from the app either..DobblerdVersion: 5.0.2

Great content and supportBeen using Pantaya for about 6 months and am really impressed with the quality of the shows and movies. There is nothing that compares for Spanish-speakers. Support team is very responsive if there is a problem which has not been the case for me..DrewbouldinVersion: 5.0.2

Captions IssueCaptions Issue: My rating is 5 stars but I’d like to see captions when I pause a movie. This is helpful for language learners/non native speakers. They disappear when you pause. On Netflix you can still see the captions when you pause..DekeptVersion: 5.0.2

Good optionI like to watch Pantaya because reminds me of Mexico and living in USA for 20 years is nice to watch all this Mexican movies. I have to say that I don’t like that ever time I start a new show I have to watch all the previews over and over and if I click Skip the “punish “ you because the next show takes fooorever to start. That makes me think about canceling my subscription..RosyhojaVersion: 4.9.0

Pantaya is the best!I had always been watching Netflix, and was getting so boring! I found out about Pantaya, and now I am enjoying from my favorite Mexican actor. It was time for a change, not just that but Mexican movies and series are always something different to enjoy..Habibti LupitaVersion: 4.9.0

I can’t cancel my trialI sent an email, bad protocol to cancel, there is no phone number to contact, is done thru another application, not thru them directly, had to switch to a lower paid subscription, until they contact me ...I don’t trust them...even to write a review you need a nick name, I typed and is not accepting.WeerrtyyyuuiVersion: 2.3.2

Better picture qualityI love this app but the picture quality is not that great I gave them 5 stars because the content is excellent I would just like the picture quality to be more HD it feels like it’s 480p on my TV.Badboy991414Version: 5.2.0

English subtitles look to be coming more!Not a Spanish household but have friends that watch and watched some of this with them. I’ve noticed that there are more content available with English subtitles which helps us non native speakers..Tellingstories211Version: 5.0.2

Me encanta!Me encanta! The app works extremely well, the shows and movies are fun and I can watch movies with my family I can’t find anywhere else in the US for streaming. I can watch things with my mom and dad, my brothers and my Tia too!.Claudia 005Version: 5.0.1

Overall good just a glitch that needs fixingIf I go to my Home Screen and the video is playing in the background when I go back to it it’ll crash and I have to restart the episode all over again. It’s quite frustrating..DarianCassydVersion: 4.9.5

Need smartcast abilityI like the service, not expensive and being able to access all of these movies in Spanish. I do have an older tv and I would love to be able to cast movies to our Chromecast. I look forward to being able to do so..ClmJVersion: 1.2.3

Can’t view without WiFiPantaya use to be my go to app for streaming. The most annoying thing is not being able to watch without being connected to wifi! I don’t always have access to wifi so I don’t mind streaming on my cellular data but they’ve made that impossible!! Please fix this!.ForgetMeNot82Version: 4.9.5

De Viaje Con los DerbezThe show was very inspiring, very heartfelt. It has all the elements that a family needs these days when you find yourself apart from them and gives me hope to always love them no matter what’s the distance or the circumstances. Great production..RainlaterVersion: 4.8.2

Not enough content.I got the app to try it out and see if they had classic movies section (like golden age of Mexican cinema, for example) for my parents since they love movies of that era and have difficulty finding movies online. Not only do they not have that, they don’t even have a telenovela section ( to watch, say, a past novela) They don’t have much of a variety, therefore not worth it..Grease ZeldaVersion: 4.6.1

GLITCH NONSTOPHi Hello I love the shows but please fix the ios glitches I can’t watch my show without being taken to the main page again and having to restart the app very annoying quite frankly! It didn’t used to be like this before not sure what happened my iPad is fully updated. Hopefully it gets resolved..IosuzerVersion: 4.9.5

Awesome AppThis movie app keeps you up to-date with latest latin american movies and some Spanish European movies as well i had it for three years and is worth every dollar I pay! A must have in your collection!.Dr. BaphometVersion: 4.8.1

Good app but has some issuesBut does not play on my screen. I can only hear the shows but not see unless I power off my iPhone. Happens every time a call or texts comes in..Zendy 1Version: 4.9.5

Great idea for a streaming service.I love the service that this app offers! It allows my family to watch movies from Mexico’s Golden Age of movies! If you get this hoping to watch American Hollywood hits or that over-rated/played Selena movie, then this isn’t for you. It’s a service intended to showcase MEXICAN and other LATIN AMERICAN Movies..FredolopVersion: 1.1.4

ReviewsLove this app. Get to watch a lot of good Mexican/Latin movies. I wish they had a review section for each movie or show to read what other people think of the film. Also I can’t wait till they get a bigger selection of both classics and modern movies..YoitsceliVersion: 1.2.5

IssueHi, started using this app a couple months ago. As the previous person that left the review said, I am having issues keeping the app on while connected to my TV wondering if anyone knows how to resolve it. Love the app otherwise!.Adi9OchoaVersion: 1.2.5

❤️☝️😡its a love and hate relationship❤️❤️❤️i needddddd moooooore pls more some of the latest ones or some old but good comedy love 💕 ones or funny 😄 mexican ones lets show this generation what our movie 🍿 culture is all about !! I just took my niece to see one in the theater 🎭 and she was laughing sooo much and she’s a pocha so pls pantaya mooore👌👌🎈🎈.Caligiirl🌹Version: 5.0.1

I like this appI like this app, only problem is, you can’t change password or even if you forgot your password,they email you on how to reset, when clicking on the link it doesn’t work!! Soooo frustrates.LizmarianVersion: 1.2.3

Sync option buttonI don’t see the sync option button on the screen. Only happened once when I updated my phone but after didn’t come on again.TroleroleroleroVersion: 1.1.12

Great moviesI’m in USA and I’m always watching movies English which is awesome but watching movies in Spanish feels more like home, the producers and actors are amazing !!! This movies have such a great messages the audio and the quality of the movies are phenomenal love it !!!! Get this app u won’t regret it ....BubuluxVersion: 4.5.0

My wife and IWe are having problem to play on the iPhone 12 ones you get out the full screen you cannot see it again in full screen please fix thank you beside that love it.YourboyforeverVersion: 4.9.5

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Pantaya Negative Reviews

No sirve, it doesn’t works!!I found it interesting as it is a spanish movies and series app, downloaded it and started the trial time, however I was unable to log first day, I thought it may need time, tried the next day and same it said my user wasn’t recognized, then I tried to use in computer and it said my account was expired?? Then again in iphone and never worked, the 7 days trail passed without being able to login so I cancelled to avoid paying for a service that never worked Encontre este app y me pareció intersante por que parece tener buenas series y películas, hize el download y me inscribi atravez de el app, despues de recibir la confirmación no pude login, pense talvez hay que esperar, lo intente al siguiente dia y fue los mismo, y asi paso el periodo de prueba, imposible accesar, antes del dia de inicio he cancelado mi inscripción y reporte al app a Apple, esto parece un scam, al contacar a servicio al cliente respondió con preguntas y pidieron datos, despues contestó otra persona pidiendo datos de nuevo, y nunca solucionaron nada, pero obtuvieron mi apple user, he reportado esta app a Apple y me sugirieron cambiar password y mantener mi información confidencial, este es un posible scam!!.ChefhamacherVersion: 4.3.2

Many App issuesI got the app several months ago under the free trial, before the trial expired I cancelled it however the offered another promotion with subscription being cheaper a month for only three months I accepted the promo to give it another try but till this day I can never watch a series or movie where I don’t encounter an issue. My biggest issue is it gives me an error that says WiFi no connection if I want to use my Data which is perfectly fine my data is always on, but it still gives me the error and doesn't let me watch anything. And I will say it’s only with Pantaya.. because I can stream Netflix with no issues and Disney+. As soon as I get the error I go into Netflix to try and no issues at all. So its definitely an issue with Pantaya. I have emailed them soo many times about the problem but it has not been resolved! It’s frustrating!.Lizpat17Version: 4.7.1

FRUSTRATINGI absolutely LOVE De Viaje Con Los Derbez which is why I got this app. However my issue has to do with the app itself. I set up my account, and logged out and could not get back in. I tried resetting my password FOUR different times, never got the link in my email until I contacted support then was able to get in two days later. I didn’t have my account keep me logged in because I prefer to log in each time I go to use the app and again I cannot get in so I created a different account with a different email and a different card and I am no longer able to get into that account either. I’ve never had such a bad experience with an app. Super frustrating not being able to get into my account. TERRIBLE app..Stephanie_99Version: 2.0.10

Make sure you want this app before subscribingBy far the worst app for me personally. The shows lag and will kick me out of app and I can’t even stream onto my larger screens. I’ve been trying to cancel since April 2022 and NOTHING. Have sent emails and they send me a dead end link where it doesn’t even allow me to cancel my subscription. Please make sure you’re willing to pay month to month for years because they’ll just give you the run around. Oh and they won’t refund my money. I haven’t used the app at all since April . Very disappointed customer and would not recommend. Had to give one star ..CarorbhdzVersion: 5.2.0

InconsistentWhen the app and streaming service work, they’re ok at best. But as others have said, audio frequently cuts in and out. Sometimes can’t play more than 10 seconds without muting itself. Rebooting helps for a couple minutes then it starts again. And don’t expect to watch with English subtitles as the translations are grossly inaccurate and many times sentences are cut off mid sentence leaving you wondering what was just said. Many many bugs and likely not enough server bandwidth to be useful or competitive..GregneVersion: 2.3.1

FIX CHROMECAST / SMARTCAST !!I would give it 5 Stars because there’s many movies which I find good to watch and its basically a Hispanic Netflix. When I first tried to connect it with my TV it worked like a charm. But after that one attempt. It now doesn’t work at all. I uninstalled the app, logged out and in, used a different device. Closed the app. Turned my TV off. Everything possible. The SmartCast WiFi window doesn’t appear on the App anymore. So I can’t watch the movies I want on my tv with the whole family. Please fix this, because it did work, it isn’t now for some reason..L.svoVersion: 1.1.13

HELP SOMEONE PLEASE!!!!!!I had the app for about 3 years, at the beginning it was great and I enjoyed all the movies and shows, all of the sudden it wouldn’t let me go on the app, I got tired of paying for something I wasn’t watching!! I just recently re installed the app hoping it would work this time, but NO!!!! It still has the same problem, I turn on my app in the settings menu and try to log on and the app keeps telling me connection error!!!! I really don’t want to get rid of it again, somebody please help!!!!!!!!!!.Cindyconfer21Version: 2.0.5

How can I cancel my subscription?I can not cancel my subscription! I wrote an email to this corporation and tried to contact them and no one responds to my emails. I don’t like application it freeze all the time, I cannot watch a movie with out interruptions. My internet is not the problem since I can watch movies from others providers with out a problem. Plus they don’t add a new movies frequently as the published and the movies they add every now and then are not the good ones. Is so many more good movies out there that unfortunately Pantaya don’t have..1111113453223Version: 1.2.3

No wifi detectedThe content is ok. No super good, no super bad, just regular Latin movies all in the same place. But what I hate is the iphones app. Every time that I tried to play a movie they or series said no WiFi detected go to settings to change your preferences. The illogical of the situation Is that I always have reproduce with data. Y move it trying to put on and off and check if that way I can have streaming but does not work. I went to the app problema solution and redirects me to lions gate stock market.ZoemiliaVersion: 4.3.2

No customer supportI’ve been trying to communicate with the customer support because the system isn’t allowing me to acces my account I’ve emailed them like 2 times already they only ask if I’m watching from the USA and to keep specifying what is the issue. I even send a image of what the issue is. I also requested a password change but i never received the request link.I’ve been at it for a month and they keep taking my money without allowing me access..Su.agVersion: 4.8.1

App is not user friendlyWriting a review from the son of this account holder. I've been trying to subscribe my mom to this for an hour and they just don't seem to want to take my money???? Why is it so hard to create an account, reset a password, and subscribe to monthly service? You would think a company would have the basics down so they can take peoples money faster and easier. If my mom didn't want this app so bad, I would never pay for this. Do better..Annoyed sonVersion: 4.9.5

SubscriptionThis app lies to you. Tells you you can start a “free trial” then charges you for every movie you watch while on the trial plus after a week charges you 6$ then won’t let you cancel it. False advertisement! Who ever is in charge of this service please fix this. And won’t email me back. Y’all need to have a customer service number to call. And make it to easier to manage the app and website. This stuff is horrible. I NEVER write reviews but I’m really upset with this service !.GabyortixzzVersion: 1.2.5

Don’t trash your money No tires el dineroI signed up today around 6 pm and was gonna get the 3 months special . Let me tell you how special it is doesn’t work after I signed up and put my card info I was not able to log in, I tried the I forgot my password 4 different times within the 2 hours after I signed and never got the link to reset password. Me inscribí alrededor de las 6pm e iva a recibir el especial de 3 meses deja te digo cual especial después de poner la información de mi tarjeta nunca pude entrar a mi cuenta luego trate olvidé contraseña 4 veces en las siguientes 2 horas y nunca recibí el enlace para cambiar mi contraseña..:(89Version: 4.5.0

Horrible experienceI like the movies that they have but unfortunately i cannot watch any of them I have tried so many times to get a reset password link sent to my email but I have not received anything is so frustrating that I can’t login into my account to watch some of the movies that I payed for the app I would really appreciate it if someone can help me get this issue fixed . I noticed that is something that this app slacks a lot on not sending reset password links.AS3580Version: 2.3.2

Does not work.I cannot download this app at all, I’ve tried it on iPhone 12 Pro, iPad, Apple TV. For whatever reason it’s not letting me download same issue on all the devices I mentioned. I click on get, it begins to act like it’s going to download then it stops. The Get button appears again I click to no avail tried rebooting devices and still doesn’t allow me to download . Pretty upset since I signed up on website and can’t download the app..RaymondLMVersion: 4.9.0

Poor connectionI just downloaded this app on my computer n phone. While watching a movie it freezes n I have to delete n reload the app to finish watching a movie. This has happened with each of the 4 movies I’ve started watching, can’t finish them. I’m going to try it for a couple more days n if this continues I’ll definetely cancel my services. It’s a shame because you seem to have good movies..OmaidaVersion: 1.2.3

WILL OVER CHARGE WITHOUT PERMISSIONI literally canceled my subscription the next day after getting this app and they are still charging my credit card.... this is a scam do not get this app they will steal from you..... i log in to my app and it clearly tells me i have to re subscribe but why are they still charging me is the question!????????? Literalmente cancelé mi suscripción al día siguiente después de obtener esta aplicación y todavía están cargando mi tarjeta de crédito ... esto es una estafa, no obtengas esta aplicación. me conecto a mi aplicación claramente me dice que tengo que volver a suscribirme, pero ¿por qué todavía me están cobrando es la pregunta? ?????????.Jeani💰💤Version: 4.3.2

DISAPPOINTEDAs I was able to see the first episode for “De Viaje Con Los Derbez” on my Roku channel, I was hooked and bought the subscription. It amazed me how well the first episode played then as soon as the second one started it completely went to trash. Its audio would mute and turn back on frequently. Then it got to the point where it would completely exit out on its own. Really disappointed..JfucoufufVersion: 2.3.1

The worse app everI downloaded the app cause I love Spanish tv shows and wanted to watch the new que leon movie, but the app doesn’t let me log in, its very frustrating because It keep saying error and when I try to open an new account it doesn’t let me choose the 5 dollars monthly plan, is like tricky cause only can choose the yearly plan, they really need to fix that problem, now I just want to delete the app and find something better!.KeylailiVersion: 2.3.1

Before starting upSo I want to go ahead and download this app seems like it has a lot of good movies shows and I’ll that but some great actors that being said it was a process for me just to create an account first second even though I did and I was done finish creating my account the app crashes and tells me there’s an error....Jrocket702Version: 4.7.4

TV App produces no sounds!We were excited to watch a movie for Christmas Eve so we decided to download the app on to our Samsung TV. We selected a movie, a commercial came on but once the movie started, no sound was produced. We were able to hear the commercials but not the actual movie. Does anyone have the same issue? No sound system here, is there a setting we are missing?.Sandily90Version: 2.1.1

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