Nintendo Switch Online Customer ServiceNintendo Co., Ltd.

Nintendo Switch Online Customer Service

  1. Nintendo Switch Online Customer Service
  2. Nintendo Switch Online App Comments & Reviews (2024)
  3. Nintendo Switch Online iPhone Images
  4. Nintendo Switch Online iPad Images

The Nintendo Switch Online app enhances your online gameplay experience on your Nintendo Switch™ system. With this app, you can access game-specific services, view your online friends, and use voice chat during online play—all of which allow you to get even more out of online play.

Note: A Nintendo Switch Online membership (sold separately) is required to use certain features of this app.

◆ Software with game-specific services:

 ・ Splatoon™ 3
   ・ Check the online status of friends playing Splatoon 3
   ・ View detailed results from battles or Salmon Run
   ・ Check the upcoming Stage Schedule

 ・ Animal Crossing™: New Horizons
   ・ Send custom designs made in Animal Crossing
    titles for the Nintendo 3DS™ family of systems to
    Animal Crossing: New Horizons
   ・ Use your smartphone to input chat messages
    for in-game communication
   ・ Check whether your Best Friends are online

 ・ Super Smash Bros.™ Ultimate
   ・ View posted videos
   ・ Queue up user-created stages for downloading to your game
   ・ View notifications about upcoming events

 ・ Splatoon™ 2
   ・ View detailed results from battles or Salmon Run
   ・ Check rankings and stage schedules

◆ View your online friends
You can see which of your friends are online from your smartphone—and which games they're playing. You can even send friend requests right from the app!

Note: Some friend features, like adding friends, can only be accessed from a Nintendo Switch system.

◆ Use voice chat during online play
From this app, you can join in on voice chat while playing supported software online. By using the app, your voice-chat status will be automatically synced with the game status—and in games that support team battles, like Splatoon 3, you can choose to chat with just the players who are on your team.

Attention:
● Nintendo Account age 13+ required to access some online features, including voice chat and social-networking services.
● Nintendo Switch Online membership (sold separately) required to use certain features.
● Nintendo Switch system and compatible Nintendo Switch software required to use voice chat and other features.
● Compatible smartphone required.
● Persistent Internet connection required.
● Data charges may apply.
● May include advertising.

Nintendo Switch Online is not available in all countries. Terms apply.
Visit www.nintendo.com/switch-online for more information.

QR Code is a registered trademark of DENSO WAVE INCORPORATED in JAPAN and other countries.

Nintendo Switch Online App Comments & Reviews

Nintendo Switch Online Positive Reviews

Needs some work...So, as we all know, Nintendo has had some questionable game experiences as with their past online gaming qualities. But, there’s a lot of things that should be fixed about this app and just the service. But, I am talking about the app, not the service. Anyway, voice chat. There is a possible way to make this better: Allow us to use a headset via the headphone jack, implement a audio jack in the Switch Pro Controller. You get the idea. Also, if you have the app and you enter a game that is supported, you can replace voice chat with an actual chat; and other people can chat with a headset. Here’s another idea...another chat function. It would be nice if through this app you could chat to your friends...especially for Animal Crossing, as you have codes. It would also be just convenient. Most of the previous features are only here for convenience. “Everybody relies on and uses their phone, so why not implement a voice chat system in the app?” Other things I think are useful, but my list of possible things they could change could work if applied..Version: 1.9.0

Honestly…I only ever use it for Splatoon 3, as of now, and it’s pretty useful. The shop can help me get rare gear you usually don’t get elsewhere, like the Red Battlecrab Shell. Being able to see the catalog is pretty cool, and I don’t have to check my Status section in the menus. Wandercrust is ok, the Stay Crusty cap (and maybe in the future, any other gear) is ok at the very least, but it wouldn’t remove much if it were removed. This is the only time you can see more Salmon Run stats more elaborately, and it warns you better than the ingame menus, such as Wildcard Rotations. As of now, we have only had 2 Splatfests in the full game, Gear vs. Grub vs. Fun, and Grass vs. Fire vs. Water, and it’s nice you can see who won and all the points. It’s really useful that you can see what your friends are doing, especially when I’m trying to host a friend game/private battle/league battle (in the future), and they aren’t joining. Overall, this is WAY better than Splatoon 2’s, which was a more Cluttered mess. I don’t have any other games with it, but I’ll take other reviews’ word for it. It’s ok, but not perfect. Also, before you ask, I don’t really use voice chat, I have my online friends on my contacts, so I’m not sure about the quality..Version: 2.3.1

More use for games it’s designed forI really do like the spirit team creation features for ultimate and the recording side for splatoon but if this review get in the app developers hands I would recommend having more immersive features added for support for the games like guides or character stats or how in game tip are read through loading screen as well as update history so it’s one place they can quickly access instead of going to a website and waiting for people to sift through it and for spirit team building it would be helpful for it to display descriptions on what the effects do and if they stack or not and I would suggest that for any games that are supported by this app if DLC is made available details can be seen through the app as well as game purchase like how on the console you a wishlist or prepurchase option it’d be convenient if the eshop and its contents are visible through the app just like how Sony and Microsoft do with their apps in relation to their platforms you can buy the games and dlc using a mobile cellular device without being restricted of not have WiFi connections to make purchases for the console whether you have it in your hand or not.Version: 1.5.1

It isn’t perfect but...The Nintendo Switch Online app is honestly something that should be praised in its efforts instead of shamed for the final production. The app was made to give another point of view on nintendo switch games and make it easier to connect to your Nintendo Switch friends. The app has additional functionality for Splatoon 2, Super Smash Bros Ultimate, and Online Voice Chat. The Splatoon 2 and SSBU portions are very well put together and makes things for the user very beneficial in terms of finding what they need quickly, and providing good additional content for your Switch games. The Online Voice Chat is not the best, but it definitely isn’t the worst. The purpose of the chat system is to talk to friends, teammates, and other in-game allies in NSO supported games. Sure it may be a bit buggy or laggy, but it could be WAY worse. A lot of people will state “we can just use X app instead of this for voice chat” and will poorly rate this app for that exact reason. I say for what they were trying to do for the users of the app, they succeeded..Version: 1.5.2

Certainly an app that has functionsI am not one to complain about what i am given, and for the most part, that applies to this app as well. i use this almost exclusively to check splatoon modes and salmon run shifts, and likely will continue to after splatoon 3 releases. as much convenience as this app has offered me, i do believe there to be lots more unused potential in this app that i would be so hyped to see realized! i'd love to see the clip-sharing opportunities the ssb section expanded upon--being able to share clips from any game, browsing ones your friends have shared, maybe even discovering some that are popular among fans. the app would also be a wonderful place to spread announcements and relevant news through notifications--and widgets! it would be wonderful if i could easily view information such as salmon run shifts or mode rotations from the convenience of the home page. this app harbors so much potential, and as an Avid Nintendo Switch User i really hope to see it grow..Version: 2.2.0

Hassle when I can just make a vc on Xbox for the same thing and shorter timeThis is a good app just a hassle becuse nobody uses it and you can just make a discord vc PlayStation vc or xbox party n half the time and I wish switch had a thing to message people but no and why do you have to have to have a smart device just to make a vc and not just do what xbox and PlayStation do and let you make a vc on the acthullal counsel and Nintendo switch online is not good you have to pay money just to play with real people the exspanshion pack is good tho i will say switch does have a easy way to enter a online room to play with a friend if you do buy switch online it is a bit harder then PlayStation or Xbox but still efficient and I git this isint a Nintendo switch review but really Nintendo why did you stop making 2d Mario games this is bassicly all I have I hop a dev reads this but based off how busy Nintendo is and big I bet they won’t read it.Version: 2.5.1

Small but important nitpickI know this is so small compared to NSO and the stigma around it, but why is there barely anything for Eggstra Work in SplatNet3? It’s on the same page as Big Run, but we can’t see stats or high scores at all?! Why can we only see how many times we’ve gotten in the top 5%? So many Salmon Run players work so hard to overfish to practice for these events, yet not only do they happen once a season, but Eggstra Work receives very little fanfare at all. It got more attention on Splatoon JP’s Twitter than in the game itself or in the DEDICATED APP. Please give Eggstra Work the same love that Splatfests and Big Run get. Not even 1 million players have even played the event, which is a tiny fraction out of the 15 million who own Splatoon 3. I know not all of this relates to the app, but it would help get the event more known and get more people to play the game. If you are reading this Nintendo, thank you very much for your time..Version: 2.5.2

Pros and Cons. (AND SUGGESTIONS)While the app is very easy (I use it for animal crossing) I wish there was more. So my first point is that Nintendo Online is a little overrated. I love the low price, it’s very convenient. But for a lot of people, I’ve heard and read, (and I agree) we used to be able to have all these features built in for a much lower price. I do think that this is a little money hungry, but because I use Nintendo Online purely for animal crossing, I am satisfied with the product. After saying that, I wish the Animal Crossing part of the app had more features!! Please, please add more. Some ideas that would be good would be to add your encyclopedia into the app so you can see what bugs and fish your villager have caught from the app. Another thing that is helpful would be a calendar to show you things like villagers’ birthdays and when the fishing tournaments are! This would make it 10x more amazing than it already is. Thank you!! :).Version: 1.6.1

Great StartThis app is a great start and has a lot of potential. Yes, voice chat on phones are a bit silly for playing online. It should have been imbedded into the switch, like some third party headphones you can buy to voice chat with others. Sadly, this app only offers Splatoon 2 and not other games, but the switch is only a year old so you have to give it time. Plus some games do not even offer multiplayer mode like Splatoon 2. You can not voice chat or even play Mario Odyssey in multiplayer mode. Hopefully that makes sense. I believe Nintendo has a lot up there sleeves as new games are being developed. Then this app may help a lot. If you really wanted to voice chat there is always Discord or other voice chat apps, but if you are comparing it with Xbox or PS4 then you shouldn’t even own a switch because Nintendo does there own unique thing and most people are happy with what they are doing..Version: 1.1.3

Not bad. Could be better.Now, this app is really good. I don't know if it’s because of compatibility issues, but whatever it is, I haven’t had any issues like crashes with this app like what others are saying. It is a great way to talk to Switch friends while in game, like the sole purpose of the app is. The problem is, it must be in a supported game. You cant call or message them to see if they are available. That’s something that irritates me because, as a Smash Ultimate player, I really like playing online with my friends, especially one in particular. I need to go through a bunch of arenas to figure out where he is, and I normally cant find anyone and give up. If you could add a messaging feature and restrict when you can call someone, I’d be happy to use this more, and you’d probably help not just me but many other users. Thank you for reading this (if you are)..Version: 1.4.1

Good Ideas, Bad BaseI love splatnet for Splatoon it's a really good idea I Actually wouldn't mind this app if the Switch app had a different base but sadly it does not. The main point from what I understand was the chat system and It failed bad. I tried to be optimistic but it's like a worse discord + the only saving grace that is splatnet. 1.For one you can't chat while your not playing a game. 2.You can't leave the app and still hear anybody. It doesn't really affect much but it's dumb. 3. It supports nothing else. I'll be honest I don't Have MK8DX or Arms. But it doesn't support it. I understand that MK8 and Arms can't have something like splatnet but why can't you voice chat with it on those games. I hope they add it sooner but once again it's dumb. How are you gonna release an app and have it only support one game. As I stated earlier this app is pretty much only useful if you have Splatoon 2 because of Splatnet which is once Again a REALLY good idea and it works really well. But besides that your better off just using discord. Me and my friends end up using discord over the app even when where playing Splatoon 2. Note:Use headphones when using Discord it'll be hard to hear otherwise. I can see this app getting better. It's not broken and can definitely improve but as it stands it's only really good for splatnet..Version: 1.1.0

Judged a bit harshlyIt’s not the best app but is judged a bit harshly. So first the fact that you need the online membership to use the app makes sense, because what would you do on the app aside from play with your friends online? And if you didn’t have one of the games that were supported then again, you wouldn’t have any real use for the app. There’s plenty of other apps that you could use for voice calls, this app is just for people doing call while playing games simultaneously. And also the online membership is a bargain compared to the memberships offered by Microsoft and Sony. This app could’ve been designed a lot better or implemented directly onto the console, but it still is an okay app. I honestly think I’ll just keep on using FaceTime instead of this, but I still think that people are giving this app a hard time..Version: 1.7.0

People are whiney manchildren, the app is good.Firstly, I would like to say, it does what it says it does; nothing more, nothing less. As somebody who plays splatoon 2 A LOT, I love being able to see what friends are on which team for splatfests, being able to get exclusive gears, and view a lot of data of your profile. Also I would like to say voice chat will technically work even without a mic attachment. Also, people will NOT stop complaining about bad connection for online games, which is more than likely THEIR WiFi, so people SERIOUSLY need to invest in a lan adapter. Compared to other online services, I think $20/Year is a fair price; but mainly because I practically never have connection issues, even though I do not own a lan adapter. It does what it’s meant to..Version: 1.8.0

Love itOk to all the negative ratings... please stop it's rude the switch most likely can't handle VC being built into it. I love this app it's a completely new way Nintendo is making VC available like everyone wanted. Yes the app is free the online service is not they are aware all free apps have some sort of payment to it so they get paid for it being used and add new updates/ features. Rating it bad for one reason (VC) is not going to help them. Suggest ideas like what I'd like to see in an update would be more compatible games, have it be able to be widgets compatible with who is online and have a message system if you mute your mic and lastly being able to send and receive friend requests in app. These are just ideas not demands. LOVE YOU NINTENDO KEEP UP THE AMAZING WORK YOU DO FOR YOUR COMPANY❤️❤️❤️.Version: 1.4.1

Nintendo you can do a lot betterAssuming that you have to be 13 to already use this app I’d inspect more for a mature audience let text chatting through maybe iMessage or the app itself, or allow us to voice chat on the switch itself if I can take my switch on the go why do I want to use another portable device separate It feels like how in Mario Party 10 for amibo Party where you took your turn by tapping your figure to the game pad but I still had to use the wii remote to play the mini games or for certain events. One thing I do like is being able to chat while in sleep mode and ussing a different app but that’s about it also why not have us use it for all online multiplayer games especially arms since that’s like the new splatoon I don’t know if I’m even going to by the online service now..Version: 1.1.3

Don’t believe the hate.Most reviews aren’t even about the app itself, but the online service fee. People are mad that online play isn’t free anymore, but with the kind of services Nintendo are currently offering at the scope that they’re offering them, I understand why they needed to make the change. At the yearly rate, you’re paying less than $2/month to access online features across all games and apps, which is completely reasonable IMO. Regardless of the drama, the app works fine. Connected to my Nintendo acct and transferred some ACNH designs very smoothly. I haven’t tried the voice chat service, but it seems a little moot if you have a smart phone. Perhaps it’s more for kids, so parents can control who they’re taking to?.Version: 1.8.0

Wish they had a built in party system like Xbox and ps4I been playing Nintendo since I was 4 years old I love their games And System’s for the years I think the switch is amazing system for at home and on the go but I feel if they did a better job with a voice chat system I would enjoy it more also have Bluetooth support the app is ok I do like the Nintendo virtual online service I like to see snes and n64 and GameCube games come to the Nintendo online service but with that being said I been loveing all the games on it for the most part had not had any issues also like useing the pro controller looking forward to Mario maker 2 direct today anyway that’s all I going to say the app works ok but could be better.Version: 1.5.1

The problem with the 1 starsI understand your guys’ need to vent about voice chat not being imbedded into the console but that’s not a description of this application itself. this app is s u p e r helpful alongside the Nintendo Switch. voice chat is integrated into games by a case by case basis on games however due to the secondary nature of the switch’s friend capabilities i don’t think we should expect a party system to come along any day soon, furthermore since calling your switch friend with your phone is what you’d do anyway to work around this issue this app is fabulous. also switch’s don’t have bluetooth headset comparability for whatever reason so this app allows us to circumvent this. nice job nintendo.Version: 1.4.1

Its a good app but doesnt updateI deleted my old island a few months after downloading this app last year in july. I restarted my island and renamed it and everything. I went to check the app on my phone to see if it updated my nook phone but it still stuck on my old island which i deleted the data for. Ive tried to fix it but it doesn’t work. I logged out of it on my phone and logged back in hoping it would get new data that i reset my island but it didn't. I tried deleting the app and re-downloading it, still didn't work. I cant find anything on the support page to help me so im hoping by writing this review, someone can help me out? Or maybe just let some people know it doesnt update your island if it was deleted. If anyone knows how to help please help me lol..Version: 1.10.0

Wish one thingIf this whole online chat system is ran through an app it could be more. A simple update is all that’s needed. You guys are so close to satisfying me! Most of my friends are hooked on the darn Xbox nowadays 🙄 so my friends I usually make online. I add friends but what can I really do with that? It’s not like it is actually easy to just join them in a simple party and play online matches. Don’t get me wrong, I’ve been with Nintendo since I was 5. But the update would be nice. I guess the only thing I can do right now is play random people. Just think though. If friends could easily join a party and strategize a team, would be a game changer. It would be the ultimate challenge. But for now I’m going to keep playing 🤝.Version: 1.4.1

Needs landscape supportThis app is essential for using my iOS keyboard for in-game chat in Animal Crossings. Using the keyboard on the switch (either touch screen, or worse D-Pad) is painful, so this fixes that. However, given that this app has an iPad version that allows for keyboard in put, this app should have landscape support for iPad users that use the Smart Keyboard with their device, so negative stars for that. Also, the AC keyboard input only seems to support the chat bubbles, but I want it for any in-game keyboard use (such as Mail or editing text fields such as for outfit names or your Passport comment.) Minus a star for that as well. Otherwise, this still works for me to use the chat in-game easily instead of having a separate text message convo going with my friends..Version: 1.6.1

Just One SuggestionI actually love this idea. The Switch needs internet to chat, but it's portable so can't always have it. What do we all have on us that always has an internet connection? A phone. Why not just use an app that can be used at home or away, solving all connection problems? And bundle with it a companion to make Splatoon 2 a much easier experience? Genius, Nintendo. Genius. But this next part is not so genius. Why do we have to go in game to chat? Why can't we just chat with our friends anytime, or in other games at least like Mario Kart 8 Deluxe or ARMS? I hope support comes shortly because if this app is only going to be used for Splatoon 2, I may not drop $20 on the subscription for next year..Version: 1.1.0

Works well but isn’t compatible with enough gamesThe Nintendo Switch Online app allows people to talk to each other while playing games online. Yes it is ridiculous that we have to use an app but it is kind of nice since you don’t need a mic to talk to people. All you need is the app. The problem with the app is there are only a handful of games compatible with it, and every game except for one of them is a Nintendo exclusive. I would like to be able to talk while playing 3rd party games like Doom and Payday 2; however, these games aren’t supported by the app. It’s incredibly frustrating when Nintendo says you can voice chat with other people using the voice app but it only works with a couple games out of the 1,000+ games on the Nintendo Switch..Version: 1.4.1

Flawed, But FunctionalMost of the reviews of this app are either 5 stars, saying they love this app and it’s perfect, or 1 star, saying that it’s dumb that it’s not on the console itself and that it’s $20. However, this app does what it’s supposed to do. It isn’t a hub for all online activities, it’s a companion to the Switch. And for all of the issues people have with desyncs, lag, and disconnects, a lot of these issues spout from a poor internet connection. And yes, this app should have a wider range of games it works with, but unlike Splatoon 2 there isn’t enough content besides play history (which could be accessed in the game itself) to put into the app. Voice chat for games like Super Smash Bros. Ultimate is flawed, and I would recommend a regular phone or Skype call..Version: 1.4.1

To the guy complaining.You’re paying roughly $1.67 a month to play online. Granted it used to be free, but for Nintendo to actually improve their online infrastructure, subscriptions will help. If you can’t afford 5 cents a day, then simply play any number of the Switches incredible single player games. Or any of the games that can be played with your friends locally rather than online. Or pay extremely minuscule amount of money in order to play online. Not an unfair or wrong decision. Paying $20 for being able to have cloud saves and for Nintendo to hopefully improve their online structure, is perfectly sound business decision..Version: 1.4.1

HelpGuys I just bought the Nintendo switch oled late 2022 and I feel would be really so wrong if you stop making games for the Nintendo switch as you did with New Nintendo 3ds xl please don’t kill it let us have the same game for both consoles as you did with Nintendo ds Nintendo ds lite Nintendo dsi Nintendo dsi xl Nintendo 3ds all of em could play Nintendo ds games only the difference some just a few exclusives for each console I want to buy Pokémon to play them with my Nintendo switch oled even knowing they can be different played with old consoles but being able then once I get involved in the game I’d easily go get the new console.Version: 2.8.0

Needs more game-specific servicesI think that you should add more game-specific services because I don’t have Splatoon 2 and I was hoping to play some Mariokart 8 Deluxe On here or something else. You should definitely add more games to voice chat in. It says “services”, but there is only one service. Although I am sure this is still a work in progress and is set to be complete in 2018, there should still be a few other things to do. Anyways, I hope you keep this in mind and I hope to see some other games somewhere In this app soon!.Version: 1.1.3

WhyWhy make an app than just put it in the damn console like how the ps4 and Xbox have parties.Version: 2.2.0

ACNH LettersPlease give us the ability to write letters in Animal Crossing New Horizons from our phone!! They Switch keyboard is rlly hard to use but being able to type from my phone is so much quicker and easier..Version: 1.6.1

Needs a nintendo accountI need a nintendo account to use and i have one i use my email and password it does not work..Version: 2.8.0

GreatLike a second discord.Version: 1.4.1

Not much use if any at all. Don’t really recommend downloading.In my opinion, the app isn’t really worth downloading. There isn’t exactly anything wrong in it, but its more a case of there’s nothing on it that really makes it useful to have. It’d be fantastic if it had more features to it, things like maybe being able to see yours &/or your friends playtime data(speaking of playtime data, they really need to deal with the problem where if you’ve purchased a new switch the playtime won’t update until you hit above the old data.) and etc. information that would be lovely to be able to see and not need to drag out my switch for. However, those things don’t exist. It’s simply just a extremely small selection of games that you can do stuff for and basically nothing else..Version: 2.5.0

Love it, but it needs more game optionsThis is such a good add on to the Nintendo switch! But rather only problem is that it needs more games! Like where is Fortnite 💀.Version: 2.8.0

Best thing ever!! Love it <3Ty miamoto.Version: 2.8.0

TehjpGreat app.Version: 2.8.0

CoolCan you make a table turf app? That would be cool. Like you sign in to your Nintendo account and saves your cards so you can play on iPad, phones and stuff. You can play online with friends or offline with baby jelly or something like that. Please?.Version: 2.8.0

Great for Splatoon 2/3I honestly like this service, especially for Splatoon, I can get gear I want and others.Version: 2.5.1

Update in the future?I have been playing switch for 3-4 years and I think this app need an update in the future for more games to come and definitely need more features like groups or a chat for players to play games together hope this happens in the future soon..Version: 2.4.0

Voice chatWhen ever I play Fortnite it doesn’t let me get the voice chat thing and it needs more features like the eshop.Version: 2.4.0

Five star review for goodI think it works very good.Version: 2.4.0

Worth itIt helps me get chunks let’s me see rotations let’s me see my weapon stats and give u reward (wallpapers gear ext) for well just playing the game.Version: 2.4.0

Pretty good !Since splatoon 3 came out that’s really the only time I use the app, But the only thing I want you to add is the rewards you get for playing table turf so you can see what rewards you get..Version: 2.3.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.9.0


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