FPL Customer ServiceNextEra Energy, Inc

FPL Customer Service

  1. FPL Customer Service
  2. FPL App Comments & Reviews (2024)
  3. FPL iPhone Images

Get more with just a tap of our app. Your fingerprint will give you instant, secure access to your account so you can easily manage your power in the palm of your hand – report an outage and receive updates, get real-time bill notifications and reminders, find out about your next month’s projected bill amount and more!

Features include:

ALERTS AND REMINDERS
-If you’re not already receiving your bill by email, you will be automatically switched to monthly email bills (and mobile app reminders) to quickly view, download and pay your bill – no more paper! Terms and conditions are available at fpl.com/ebillterms
-Receive alerts and reminders when a new bill is ready to view and when it is due
-Receive appointment reminders for scheduled appointments

OUTAGE INFORMATION
-Report a power outage
-Check outage status and track restoration progress
-Receive updates via push notifications

ENERGY USE INFORMATION
-View your projected monthly bill amount
-Track your current, daily, weekly and monthly energy use
-View your daily energy cost average and quickly see how your bill compares to the previous month

ACCOUNT MANAGEMENT
-Fingerprint login to view your real-time account balance, payment due date, balance details
-View and download your bill (PDF)
-Enroll in Pay Online and make a payment
-Manage your saved payment methods
-Schedule a future payment (if qualified)
-Update your account profile – email address, phone number, and mailing address


*FPL app use requires an active FPL account that is registered online at FPL.com

FPL App Comments & Reviews

FPL Positive Reviews

Kept informed & competitive prices - I’m HappyI never heard anything good about this company and when I learned this is going to be my electric supplier, I was nervous. Didn’t have a choice and I thought that has to be the reason. No competition so they are costly and jerks. ABSOLUTELY NOT TRUE AT ALL!!! They are a good company and rates are reasonable too. If I have questions they answer and make sure I understand the answer. They lay it all out in their billing and online. I’ve never had a problem with FPL. I have friends who share. I’ve been with FPL for 18 years and I can’t remember a time I was not happy with FPL. Now, when I lived in southern NH, for 22 years, yeah, no problems with them either. Before that in MA, 40 min north of Boston and that was 10 yrs with that Co. Good company. Didn’t have problems. So, you can see, I don’t have problems with electric companies. I am so happy about that..Version: 5.6.0

Excellent AP to keep you in the electrical know.While sometimes difficult to find what you want, the FP&L AP is an excellent resource for today’s electric consumer. Track your monthly, daily hourly use. See the effect of your conservation choices. Learn how to conserve and save big money for a little effort. Learn how to go solar and decrease or eliminate your power bill. Learn about smart meters and net meters. While far from perfect, the AP allows you to take snapshots of use and compare your historical use. I wish you had more control over time periods, durations and other report parameters. But, who can complain, its free. Pay your bill online, see your projected use for the current month, and a whole slew of knowledge base for the consumer to use. Unfortunately, I just found this AP a few months ago. I could have been a wiser consumer and saved myself some money too! Just use it. It will become one of your favorite web pages to visit. But be warned, you may start turning off lights in unused rooms and performing other money saving tasks. Just don’t go OCD!.Version: 3.8.0

Vero beach utilitiesThank God FPL Purchased our lousy electric company located here in Vero Beach. It’s the greatest thing that ever happened to us. I sat and waited year after year and could not wait until FPL Agreed on a contract. You have a classy company. Your online service is outstanding. The extra extra amenities that you offer is just really good. When Vero Beach utilities operated here in Vero, they had no website. It was absolutely ridiculous. I actually look forward to seeing my bill because I know that you’re not ripping me off. There was 10 trucks from FPL a year ago in Vero Beach at a Winn-Dixie. They were getting ready for a big storm. You also had about 40Pieces of equipment at the Humane Society parking lot on Route 60. I was super impressed to see all the vehicles prepared for the storm. I never once seen that with Vero Beach utilities. Thank you so much you guys are amazing..Version: 4.7.0

Power RestoredI think they have been great. Even though there are people voicing their frustrations about delays, they surely have not been in a Fl hurricane before. And they did not stock up on basic stuff when they decided to ride out the storm. With, that said, people in Volusia county, this is just beginning of hurricane season, hope you’ve learned to be more responsible for your actions, and should be very grateful for the service we have received from FPL. Many improvements have been made over the years, but residents are also responsible for making improvements every year. We are responsible for our own actions, not someone else. Show some support and appreciation for persons helping that did not put you in your situation. But they are at our service during every catastrophic Mother Nature Event. Much appreciated for FPL service. S.Wilson.Version: 5.5.0

FPL Saved the DayI live in an apartment complex, been here around 11 months. Come to find out through a shut off of power to another apt i have been paying for the wrong meter read. This mistake was made by the previous Power Company construction installation. FPL quickly reviewed my situation, corrected the problem and saw that my usage was slightly higher than what was paid. FPL decided not to back charge the difference due to the unusual situation. Thank you FPL for great “Customer Service”. Especially thanks to the three customer service representatives that helped me: Kashayla, Rhonda and Mike..Version: 5.9.0

It’sss Sooooooo Sloooooooowwwww…ZZZZThe app gets three stars for its lack of timeliness. I’d write a review, but I fell asleeeeeeerep waiting for this app to accept my payment…. Unlike others in Northwest Florida, I don’t see that Florida Flash and Flicker (a subsidiary of NextEra Energy) is any more expensive than Gulf Power (another subsidiary of NextEra Energy). However, It is weird that I received a text that said my bill was ready, so I logged into the app, which said I didn’t owe anything. I called a couple of numbers and was actually able to speak with a Florida Flash and Flicker humanoid. She said to check back in a couple of hours and may be there—the app would receive the bill ny then. Of course, I forgot, which is why the text msg reminder should NOT come before you can pay it (in the app). But here it is, five days later, I remembered, and the app had an mount due And I paid. Sooooo….. going back to sleeeeeep noooooowwwww…ZZZZZZZzzzzzzz.Version: 5.1.0

Please stop telling me my session has timed out!!Overall, the app is great and easy to use. My one gripe (albeit a minor issue), is super annoying….About 10 minutes after you have finished using the app you get a notification that your session has timed out due to inactivity. This is useless information, and definitely not worthy of interrupting people for. I am completely aware that I’ve stopped using the app. If you really feel compelled to tell me about this, why not have a little label that says so when I return to the app instead, so I know why I have to log back in? Personally, I think the message is pointless and wholly unnecessary. It’s otherwise a great app, I just can’t imagine why the developer would feel this notification is necessary..Version: 6.8.0

Good at Staying in TouchI am in Northern FL (Flagler Cy) and even though we lost power at 4 am on Sept 29 and are still waiting for restoration (3 pm on Sept 30), FPL has stayed in touch with updates and estimates re return of service. It helps to know what to expect. As a senior who lives alone in a 3B/2B house, I especially appreciate the relevant videos on what steps I need to take with my electric controls. When power returns I will know what to do to reset my breakers without having to pay a handyman. I also appreciate the clarity of the monthly billing statements and the ability to estimate monthly usage and cost in advance..Version: 5.5.0

Lights out?I recently downloaded the app , middle of the night all the power went out. I was able to report the outage, AND …. It not only told me the estimated time power would be restored, AND how many people were affected by same power failure, AND a generalized idea of what the problem was caused by. It was so reassuring at 4am to know exact cause and time frame. ( In my mind burglars had cut the lines and a home invasion was next!!! Yes I’m neurotic)..This will be so useful during a hurricane. Thanks FPL p.s. the estimated time power was to be restored was one hour, power was restored 39 minutes later, YES!.Version: 4.12.0

HandicappedI’m sorry two monthly payments were delinquent I’m 74 hearing and visually impaired from a 1974 head trauma I didn’t realize the payment method’s account # was changed by my bank. I’ve gone to Publix to make a Speedpay payment and made a debit card payment. I’m worried about another disconnect of my service and know why auto-pay failed and your strict policies I could add money to my account producing credits for a few months then leave Florida I attempted to speak to an FPL representative it was Impossible. Please allow me to pay you by debit or credit card. Mr Carmine Ricca.Version: 6.5.0

The Best Electric Co by farWe have moved down to Florida from Ct and now have FLP for power. What an amazing entity. They don’t rob you for one thing and that is probably the most amazing feature to getting this service as opposed to having the one we had in Ct! I actually dont mind paying my bill down here. We also feel comforted with the fact that we do not feel threatened to just put on another light to see better for fear if getting screwed on our bill to do so!! Awesome app to view and pay my bill or reference aspects on it as well! Thank you FLP!!.Version: 4.5.0

I just movedMoving is very stressful on anyone. So much to remember and take into consideration, but FP&L really made my transition so easy when it came to having my electric changed over. Here I thought I’d have to make a special trip down to their office to make all the arrangements, I was really dreading that on top of all my other piles of things to do list. I called them up and with that one simple call, they took care of everything and changed the power over into my name that same day. Thanks, FP&L for making my life much easier..Version: 2.0.0

To FPL review disappointingI’d normally rate higher but with virus. Bank been closed. I’m disabled and use debit card for SS. I guess you don’t like that. I had cash, sent person to bank, which was closed. If you would take a SS debut car I could easily set up regular payments. So now bank wants $36 you want $30 and $5. All because of virus. Not friendly way to take patrons of 50 years. Disappointing, you don’t care because it’s monopoly. To be fare you should refund that money. Pnc bank closed I can’t go out. I had my payment to you on time. Always same date. This extra money comes from medicine, thanks for your kindness of disabled. NOT!.Version: 4.5.0

Fpl Saved The DayIt’s 11pm now and we had a power outage our power box blew and the tree next to it caught on fire we thought we were going to be stuck all night with no power but who would have known a woman driving in her Fpl truck came to save us not even a hour after the incident occurred. So thanks Fpl and thanks to the super woman who saved us from being powerless all night. She rocks!!!!!! Woman power that’s what I love to see. She deserves a raise Fpl hint hint. Hard worker deserves a higher pay..Version: 5.5.0

Service OutageWithin 1 hour of reporting a service outage a truck was at my residence repairing the blown fuse. The courteous technician explained what he had to do and gave an estimated repair time. Then he asked me if everyone was okay because it was warm outside and he knew that it may be getting uncomfortable. A technician that cares not only about his job but his customers too. Great job FPL. During the recent hurricane we were without power for 5 days. We appreciate all you did then and what you do now. 5 stars and 2 thumbs up..Version: 1.2.0

Love it!I have always lived in “all inclusive” apartments before, so when I moved in June it was the first time I ever paid for my own utilities. I was very happy with how easy it was to get my power set up and going, and now I can check and monitor my account at any time! Love that! I REALLY love the “usage” tab where I can see how much power I’m using, the average price per day I’m using for that bill cycle, and the projected bill for the month! Thanks for making all these things so easy for us!.Version: 4.7.0

Customer ServiceI have been so impressed with FPL’s ability to be on top of storm damage and keep us informed. Love that the power company is very innovative keeping on top of technology and constantly improving our power grid! We have personally been donating money from the time we moved to Florida to the solar power program. And now I would consider buying an electric vehicle only because FPL is building charging stations powered by solar energy!.Version: 5.3.0

Moving/ restore powerFPL far exceeds my expectations as far as making things easy. Moving was a breeze the power was on when they said it would be. Power outages FPL is on top of things they restore power quickly and efficiently I just can’t say enough about FPL and how fantastic the people at FPL are there are the best and I’ve had several power companies for service my hat is off to the people who work to keep our power on 24/7 thanks to all..Version: 3.3.0

Information availableHaving the chart of the energy usage available on the statement is great ! It’s easy to follow and helps me see how much energy I’ve used so far on this statement compared to what I’ve used in the past months. I love it, it teaches me to pay closer attention to managing my energy usage. I’m glad it’s available, I don’t have to call customer service for answers. Truly it’s an outstanding way for customers to save money..Version: 4.6.0

Outstanding!This is a very well designed, straight forward and easy to use app. I would give this app 5-star PLUS if it supported landscape orientation on my iPad, like the expanded graph section. Especially like the real-time energy usage during a billing month. No bill surprise at end of billing period. Saves me a lot of phone calling and time. It’d be interesting if a customer could compare one year to the next, sort of set a goal to try reducing energy consumption ... imagine this capability on a day-to-day or month-to-month basis..Version: 3.2.0

User FriendlySimple yet functional app. I like that you can login with “face recognition” for quick access. As soon as I’m logged in, I am able to view my current bill details; I don’t have to go clicking around the app trying to see what I currently owe. I can easily select “view bill” or “pay bill.” I am literally in the app less 60 seconds and my bill is paid!.Version: 5.1.0

Puzzling aspect about the FPL appReally enjoy the FPL app and hope FPL will keep and possibly expand its features. The puzzling aspect about the app is that I use it daily and, about every third or fourth time I use it the app, it opens but the display is totally blurred and unreadable. It remains blurred with repeated close and opens until I reboot my iPad or iPhone. I do not know if other users of the FPL app have similar experiences with the app. New features: It would be great if FPL could expand the app to include optional notifications sent to users for things such as daily power usage exceeding some user designated thresholds..Version: 4.10.0

Great appVery accurate. You can view estimated bill throughout the month, lets me know what I can do to bring my bill down if it’s too high, gives you the option of paying monthly bill on the app which I like very much so I dnt over draft. Most places would just take monthly payments out of my account without asking first. Fpl app actually waits for u to give consent to make payment from card. Send email to confirm payments..Version: 2.3.0

Pretty good app but no supportI generally like it. Currently have an issue where energy usage doesn’t show up for one of my accounts and I can’t seem to find any way to contact support about it. So for that, I have to take at least one star off. The “support” they offer is just an automated system that you submit a question to. If the answer you get back does t help, you’re stuck at a dead end - no way to speak to anyone via email or phone or even open a service request..Version: 6.0.0

I love it!!We spent our first summer in a new house last year and we got hit with an extremely large bill that was so unexpected that it through us all off. After that I downloaded the app and I check it daily. I know when to budget and how much every month and in the summer I can see the projected bill and make adjustments so I’m not paying HUNDREDS of dollars a month. I’m hooked on this app and I definitely recommend it!.Version: 2.3.0

Easy navigation, easy tracking of energy useI’m new to Florida, therefore a new customer. Since creating my login and credentials in July, I’ve enjoyed both the dashboard, the easy payment options, and the educational references in the FPL app. The notifications are relevant and timely, and the app opens without any issues. I’m able to complete most tasks within minutes..Version: 5.5.0

Please UpdateApp is great but the notification “You have been logged out due to inactivity.” has to go asap. When I am done viewing, I quit the app and then 5 minutes later I get this notification every single time. I want to keep notifications turned on but this “logged out due to inactivity” notification is completely unnecessary. Please remove this as it is not helpful or a feature anyone would want..Version: 6.6.0

Wish every App worked like thisThis App is very well designed. The information is concise, easy to find, easy to visualize. Very obvious when you do things that increase or decrease your power bill, as you can track daily usage, and very easy to tell when there isn’t much you can do about it, as the usage tracks with outside temp. It’s clear that our A/C is the biggest draw. Great tool for customers..Version: 4.7.0

Great App and Service!💯I love this app from Florida Power and Light! It provides all the needed information you need to know about how much energy you use as well as what it’s costing you. The graphs, account set up and payment options could not be easier. Florida Power and Light is one of the best utility service providers I’ve have ever used. Great work by a very professional team! 👍🏻🇺🇸.Version: 4.11.0

Outage informationApp gives vague information about the status of outages. Been without power for 10 days but for 6 of those been getting same messages that the status is ‘in progress’. I would like specific details like ‘will be working on your address outage on 10/9. Also would like a toll free number to the power company that the app is used for. Good app for seeing kw used and billing information..Version: 5.5.0

Report featuresThe charts provided with the option to filter by day, or hour is great! I would also like to be able to download this data, in a csv or excel file, by day and hour over a time period such as last six months or last year(s) so that I can analyze it for business purposes (I.e. for a vacation rental). I don’t see an option to download any data from the app, can this be made available?.Version: 4.12.0

Very Helpful App - Complete Info & MngtThis app has many cool feature, providing useful account information including a daily use and bill forecast feature. Of course payment, account management, and payment options are available, with interesting information on a host other items as well. One click bill pay right on home screen, couldnt be easier. Home-Run utility app..Version: 4.4.0

Very good to control your energy spending.While trying to figure out my energy cost. I find out that APL app has tools to help including a graph that sow your energy use monthly or daily. I figured that while away from home with the Airconditioning off My energy cost is $1.28 per day. That is $40 a month for everything that still connected that I don’t use. Now I know and will try to disconnect unnecessary devices..Version: 2.3.0

Reasonable & ReliableGreat service and reliable..Version: 6.3.0

Excellent serviceThank you FPL for your excellent service.Version: 6.8.0

Love the app!Easy to use and so efficient!.Version: 5.5.0

Great !!Love to see daily consumption !!.Version: 5.5.0

Gary V in Spanish wellsGreat app. Always up to date and accurate.Version: 5.4.0

Great appThank you..Version: 4.14.0

Easy. All information you need presented at once.Good..Version: 5.0.0

Makes life so easyWe have two accounts with FPL. This app makes it super easy to manage both! Best app I’ve used for utilities!.Version: 4.13.0

AppGreat app to check your usage and bills.Version: 4.12.0

Love itJust perfect ! Great application..Version: 4.11.0

Great App!Very easy to navigate and find everything you need. Lots of options to pay your bill which helps a tremendous amount also!.Version: 4.6.0

Work wellEverything is on the app.Version: 4.3.0

MmeOk.Version: 4.5.0

WowAmazing , easy and fun.Version: 4.3.0

Unbelievably helpful appHelps us manage our energy cost.Version: 3.7.0

Easy to UseHourly usage graph is very useful and informative. Allow us to control cost..Version: 4.1.0

GoodLove.Version: 3.5.0

Ken davisonExcellent app.Version: 3.7.0

ShadowVery pleased with the service and app as well as the billing process.Version: 3.3.0

Suggestion for convenienceYou should accept credit cards..Version: 3.3.0

Good app👍.Version: 3.3.0

Fast and easyUser friendly.Version: 3.3.0

RateGreat.easy. Simple. Love it. The best.Version: 2.3.0

Pete From JunoExcellent service.Version: 2.3.0

InformativeGives you all the information that you need with no delays..Version: 2.2.0

Love this AppCongrats to FPL for this app. I like the fact that it can predict the monthly bill coming. We can compare with previous years. Love it..Version: 2.3.0

The Best...Fantastic information and tips.Version: 2.0.0

Great appStable, helpful app. I use the app to remotely check my power usage on my vacation home. I can tell if the electricity is running by looking at the hourly usage figures and it is critical that power is running. I can have a neighbour by my vacation property reset a breaker or whatever if the power from FPL has no local outage but power is not running in the home. Also can see predicted billing on the dashboard and adjust my air conditioning usage. Many other helpful features..Version: 2.0.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.10.0


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