My Bath & Body Works Customer ServiceBath & Body Works Brand Management, Inc.

My Bath & Body Works Customer Service

We’re currently testing in select areas! Get on our email list and we’ll tell you as soon as we roll out to new locations.

Earn FREE product, shop in a snap and more—just consider the app your personal shopper (that dishes about all the best deals first).

Download, join and these perks are all yours:
• Earn points toward your choice of FREE full-size products*
• Shop straight from the app
• See all available offers in your Wallet
• Check your points anytime, anywhere
• Be the FIRST to know about big deals, new launches and more

Oh, and we’ll set you up with $10 off $30 just for joining! (Give us up to 72 hours to add this welcome offer to your Wallet.)

Come on, get app-y—and head to our site to see participating locations!
BathAndBodyWorks.com/rewards-stores

*Rewards value varies by market (value will be confirmed in welcome email). Full terms and conditions in the app.

My Bath & Body Works App Comments & Reviews

My Bath & Body Works Positive Reviews

Excellent customer service!!!!I just have to say thank you for all of your wonderful products. I have no complaints whatsoever. I enjoy shopping online and visiting the store when time permits, however shopping online is just as convenient if not even better. I’m saying that because agents will help you with making decisions and making any necessary adjustments with any questions so on and so forth. I absolutely love this store or app because it makes me feel healthy inside and on the outside. Please keep up your best in class customer service and products. Looking forward to any new products Bath and Bodyworks launches in the future. People awaken your senses and treat yourself to something special from the top of your head to the bottom of your feet. You will not be disappointed. If anything you will be happy and filled with joy from any scent or product you choose. Try something new for a change and I guarantee you will be elated. If your not so sure about the scent do not be afraid to mix scents and create your own signature fragrance. I do and people constantly ask what I am wearing. BBW you’re welcome and thank you. Life long customer since you opened!!!!.Version: 4.7.0

Courtesy CountsEvery Bath and Body store I hv shopped in allows me to hv a comfortable and speedy shopping experience.... It’s great to hv a person at the door to great and ask if you were looking for something special.... She directed me to the 1st place I wanted... that was very helpful... The stores hv employees to answer a question stationed throughout the store and the people at the registers moved quickly ..and were friendly... During these COVID19 TIMES ... Shopping is stressful but necessary and I really appreciate the consideration given us that Bath and Body has staffed their stores so we feel safe and still enjoy our shopping experiences... I will not shop on line so going into a store is important to me... I hv family in different cities and shop in these stores and applaud your stores and staffs in : Santee, Ca..., Aliso Viejo, Ca., Followed by the stores in the Malls in Mission Viejo, Ca, El Cajon, Ca., Mission Valley, San Diego , Ca... Thank you for picking wonderful staffs and managers, beautiful displays, great smells in the store, keeping very clean stores, and terrific products ... I am a very busy person.....a fast and pleasurable experience in every one of these stores... Thank you, ~ Joyce S.~.Version: 4.3.0

Love the appLove the app and the ability to have the daily email coupons loaded into it for easy scanning at the register. The ability to earn free items/rewards is a huge plus. I just wish the value was upped a little bit for more selection and the sale prices counted for these (the possibility of getting a candle with my reward when they are on sale would be nice). I would recommend putting in a points/purchase tracker in the app. Sometimes the cashier has scanned my rewards barcode but later I do not see the purchase counted/credited to my points. However, I have no way of verifying this by opening the app since it just gives me my overall points, not a breakdown of each transaction. I also think the app should be used everywhere stores are available to make it fair for everyone. One last thing, even though I have loved using the app so far, I still enjoy getting coupons in the mail to use so I hope my app usage won’t start phasing out the mailer coupons for me..Version: 2.3.0

App seems okI’ve had mixed emotions about the app. For the first few days I signed up I couldn’t do anything on the app except look at my account and view my reward points. Yes before you ask when I signed up it was available in my area that wasn’t the issue. The problems were I couldn’t view anything in my cart I had a constant loading symbol and I couldn’t click on anything in the specific product pages on the app for instance I could view the 3 wick candles but if I clicked any specific ones like say stress relief anything on that products page brought up a white screen when clicked. But… As of late morning yesterday I was finally able to get full functionality of the app. I get bugs and things come up from updates and whatnot but from reading recent reviews as of the time I’m writing this I’m not the only one who has had issues with the app. So long story short I guess just if you’re going to use the app hope for the best hopefully it works just like the website for you and like I said as of right now it seems to be working fine for me now so hopefully that will continue moving forward..Version: 4.2.0

Experience in the Southern Pines North Carolina storeI had the best experience last week in the Southern Pines. 8North Carolina store. I wish I could remember the names of the store employees who were so attentive to me. They greeted me as I walked in the door and asked me if I was looking for anything specific and if they could help me find it. Then I asked them what the sales were and they not only told me, they showed me where the specials were. They even went so far as to help me pick out fragrances as I told them which ones gave me headaches. They were so kind and thoughtful and I just wanted to give them credit where credit is due. There are so many negative comments about employees and stores these days, but these employees truly deserve recognition for their attentiveness, professionalism, and outright kindness. I don’t live in this town, it is an hour away from me, but it will be the store that I go to from now on..Version: 4.3.0

On line AppThis app isn’t user friendly. I’ve been trying to order this since yesterday. I’ve tried from my emails & from my Bath & Body account. Every time I try to go back it starts me all over or puts me on the wrong order. Then it says my Rewards are in the negative & that I have NO REWARDS. I’ve had 4 orders in the last few months & now this one. Plus there was a reward I needed to redeem. Tried to Chat on line & with everyone of these issues I’M having, the app states IT’S having issues, to try later!! I don’t have time to keep trying over & over! I also received an e-mail that said I had returned a package with Room Fragrances in it & that y’all were giving me credit back! I never received that order to even send back, so evidently it was dropped off at the wrong house & THEY sent it back. When you go out to the Q&A’s & try to go on the search line to put a question, it never goes. I am very frustrated. I used to like ordering online from y’all but it seems to get harder & harder. Please help!!!!.Version: 4.3.0

Review on productsI usually never review anything at all but the more I read on reviews the more interested I am in the products. I usually buy the perfume sprays which smell amazing, my two original go to are always a thousands wishes or beautiful day. Lately I been into the candles the watermelon is my favorite it smells delicious and last a long time like 3 months or so and I always light them twice a week for at least two hours so I love that the candles last well worth the price and the deals are what I look forward too. Like who doesn’t want to save money when you get two for the price of one. Also my husband and I love the foam hand soups we just ran out and he is like what happen to the soap there is no more and I really like the way they smell and feel on my hands. I just laughed because my husband usually doesn’t ask for things as far as what supplies I get for the house..Version: 4.3.0

Any occasion!Well, I am hooked, as is my family!…we have tried many many other candles and none of them have been as fragrant as yours and long lasting. No one ever asks me anymore what I want for Christmas or my birthday I literally have a cabinet that is filled with your candles for daily use. Every friend and family member knows exactly what they’re going to get for their birthday for Mother’s Day for Christmas etc. Myself my my two daughters and my granddaughters are also known to give and receive your candles for any occasion and everyone always seems glad to receive them. We wait for your sales because it’s so much fun for all of us to go to the store and all grab your shopping bags because we know they’re going to be full by the time we leave! Thank you again for your wonderful products and your helpful pleasant staff who are Always so helpful!! …Chris.Version: 4.7.0

I'm Nee to Bath and Body worksMy daughter Amy lives in a small community far from a store and no internet so I often do her shopping. As I am handicapp I shop online often anyway. Recently, I placed a rather large order because of the BOGO sales and buy 3 get 1 free. I was terrified when the actual delivery was STOLEN😤🥵! I called the next day after searching for the box and reported it. To my HAPPINESS Bath & Body works replaced each item immediately! I got the order by a different carrier to!❤️😇❤️ Next week on Monday I packed up my Daughters box with Shower gel lotions and perfume mist. Plus threw in some hand soap for my grand children. The COUNTRY APPLE IS PERFECT FOR FALL. I like the Japanese Cheery Blossom to. I have wanted to visit an actual store for years but no electric chair and current a broken wheel chair...but soon I hope to go smell all the wonderful scents and products. I may be NEW TO THE WORLD OF BATH &BODY WORKS BUT IM ALREADY IN LOVE WITH THE PRODUCTS! Thank you again for taking such wonderful care of me! 😇🙏🙏🙏.Version: 2.9.0

Love the app but needs workI noticed when I went with my friend to our local store that when she opened her app under offers she had online and in store offers ALONG with online and in store deals. I was excited as i saw a deal on lotions I wanted to take advantage of however when I opened my app I only had deals available and the offer for the lotion sale was not available to me. I read her deal and it was not a reward or a targeted offer from what I can tell. It seemed to be a generic offer extended to everyone. This made me start thinking I never see any offers on my app only deals and I started to wonder how many great offers might have passed without me knowing. Like i said I love accumulating my points and getting the notifications before hand on sales but this was a bummer for me knowing I’m missing out on my deals because my app doesn’t update and release them to me..Version: 1.8.0

Orders On LineAs an active customer of B&BW for 15 years I know this pandemic has changed our way of shopping. I placed an online order recently for promotional full size body care products (ordered 4 Japanese Cherry Blossom Ulta Cream) advertised as $6.50 each as a day sale. With this “Special” knowing stores would be crowded (avoiding large crowds) I ordered on line for pick up to avoid large crowds for an extended time. Received a confirmation email order was processed with order # minutes after confirming my order. Waited for email/text to pick up order at store for 3 days. On the 4th day received email order was canceled due to no stock. Same scenario happened with a candle order I placed beginning of this year. My question is other retailers are able to fulfill pick up orders in a matter of minutes. Why doesn’t B&BW use the same protocol?.Version: 3.2.1

Lovely smells honest about the candlesI simply love Bath and Bodyworks I’ve been a customer for at least 20 years I can say that their fragrances change as I get older and I care for as many as I did back then unfortunately with this I must also say that the fabrication in regards to the candles has changed tremendously I was a big candle buyer for a very long time and in the least the last two years I’ve seen a decline in my candles the way they burn do I smell everything that I no longer purchase them which is a shame because I would easily by 5 to 6 at a time I am have yet to find a different type of candle that I care for I wishFor I wish they had some type of thing with their candles because they’ve thrown so my way at least in the past couple months I lost a lot of candle in a lot of money.Version: 3.2.3

This App is GREAT!It’s easy to download. I never had any issues with this app. It gives you notifications and whenever I go pay the cashiers always let me know my coupons and especially my rewards. I sometimes forget that I have rewards when I am so busy purchasing other items. But they always let me know what’s going on and that’s what customer service is all about. Sometimes the reward will take a few minutes to get to you. It depends on your phones service and how fast you receive them. It usually takes a day for me but I still get my rewards and you are the first one to know the promotions and sales going on. I also receive email notifications. Every point Is $1.00 and every time you go in and purchase your points accumulate and start making your points to get to you free reward! It’s so WORTH IT!! :) thanks BBW 💙.Version: 2.2.0

Customer ServiceI love Bath & Body works, every time I go in there to shop the customer service is Awesome. My favorite scent is Rose water Ivey, I recently tried the Strawberry Poundcake, and now it to is one of my favorites, but hey I can’t just say those two are my favorites I have so many. I love Bath & Body works, from the body sprays and lotions to the candles and wall flowers. I am a loyal shopper and my only complaint is I see people with these coupons they get in the mail and I have been requesting coupons like that for about two years and I have yet to receive any, I’ve been told they only send those to people who doesn’t shop there often, but I think that is so unfair, why not send coupons to your loyal customers as well, I too like saving money as well. Thanks.Version: 3.0.0

Almost PerfectI love to see all the new flavors of hand soap gels and all the other fun items in the store. I go frequently and never spend less than $150, most times more. Today when I shopped, I bought at least one each of the gel hand soap flavors, but some flavors were on a very high shelf, out of my reach. I was somewhat disappointed at that, but I asked for help, and one of the employees was very nice and pulled down the ones I wanted for me. So that was good. At checkout, the girl was nice until I asked for double bags and a larger bag so I didn’t have to carry 4 small, heavy bags, and she gave me a hard time about it. After spending my usual $150+ I couldn’t believe I was being denied double bags; as if the extra bag was going to come out of her paycheck.. Rude. I did end up getting the extra bag I asked for, but what’s this cheap attitude about? Is this something new?.Version: 4.4.0

LOVE B&BW rewards but the app needs workI admit I am one of the people sad that it took Bath & Body Works so long to start a rewards program but it’s better late than never, right?! I think it has a TON of potential but it still needs a lot of work. I can’t tell how much I’ve spent or what exactly I’ve earned. I had a $94 order in a store, a $76 order online and another $35 order online yet my app says I’ve spent $65 in total and the only “reward” I’ve earned is a welcome gift for $10 off of a $30 purchase which isn’t an actual reward, but a loyalty program welcome gift. I did use it and that was nice to have, but where are all my reward points? Where are my free gift rewards advertised in the app? I called customer care and they were very sweet but absolutely clueless, stating that this is app is in beta testing and that they couldn’t help me with issues, only pass on my feedback. I think once they have everything polished this is gonna be amazing! Just not there yet..Version: 1.2.0

Works Just Fine!IDK why people are so quick to give negative remarks after using the app ONE TIME. It CLEARLY says this is a trial run in certain areas! I’m in North Carolina and this app works just fine. I went into one of the stores, was at checkout and the cashier asked if I’d downloaded the app. I responded that I hadn’t b/c I didn’t know they had one. So she suggested that I download it and save some money. I did and was able to get an additional 2 aromatherapy products for just $2...that’s right no typo it was only $2. So if you don’t like saving money then save yourself the time and don’t download this app. If you DO like saving money and like an app that clearly lays out where the weeks deals, coupons are then this is the app for you. Love this app!.Version: 1.6.1

My ExperienceI really enjoy the products at B&BW. I actually panic when I’m close to running out of any of my products. However, my last trip to B&BW was last week here in Oxnard Calif Esplanaude Shopping Center. I purchased close to $60 in products and that is about what I spend each visit. Upon checking out I felt really uncomfortable with the lady that was checking me out wasn’t at all friendly with me. There was a big difference with how she responded to the lady in line before me. I didn’t catch her the employees name but I’m sure I can identify her once again. With all that being said, I would rather drive to another location than to be treated as I was. Marcee Mack.Version: 3.0.2

I LOVE this app and bath and body works!I’ve purchased so many products from bath and body works that you could call me the bath and body works queen. My favorite scent is the Rose water and Ivy. I just bought a new bottle of the hand soap because I used the soap so fast not realizing how amazing It would smell while washing my hands. This app is great, after purchases in store or online you can get special points that will lead to a reward if you collect enough points! I recently just got my first reward and it’s an exciting feeling. This app cuts you online deals and offers chances for you to see exclusive products. What’s not to love? I definitely recommend downloading..Version: 2.7.0

Gem glamsI’m personally loving a lot of bath and body works products make my skin loving great and your fragrance plug ins and oils got my home smelling heavenly scented plus I love the matching home sprays they complement your compleat line I always make it a point of purchasing a pockit back holders for my hand sanitizers and my loves your hair mask just a little and my is silky smooth but over all your best one yet is your coco Shea honey line they are must for me I can’t shower without them I never run out !! plz don’t ever discontinue any one of these products!! Keep making and sending all your stores your festive home items there no One in my book and must haves I can’t resist I love you guys at bath and body works keep em comeing 👍🏻.Version: 2.1.0

Love my bath and body works store❣️I am so happy to be able to go into my bath and Bodyworks store to smell the new fragrances, see the visuals of the different products like candleholders and wall scents!! Even though the return policy is excellent I still feel being able to handle and smell the product makes a big difference!! Candles are my weakness but in recent purchases I bought the aroma therapy night cream and a very cute magnet snowman to go with my new snowman scene candle holder!! I feel the prices for the candleholders are actually very reasonable compared to candleholders purchased at other department stores. Hope they never have to close again!!!.Version: 2.10.0

Love the moisturizing Body wash. I have given it for gifts and friends love it.I have been using Bath And Body Works products for more than 15 years and it is one of my favorite stores to go in, walk around, smell the new fragrances, and chat with many of my friends who work there. I guess you could call me a Bath And Body Works attic but that is fine with me as there are many more worse addictions and I choose Bath And Body Works. I feel very comfortable in the Greenville, NC store and they all know me by my first name. Christmas is coming soon and I buy more than 75% of my gifts from that store to give as Christmas presents. The associates in that store or a very pleasant to me and treat me with the greatest respect..Version: 2.2.0

Shower Gels & LotionsNothing wakes me up and puts a smile on my face faster than using my Bath & Bodyworks shower gels! Their invigorating scents set the mood for my morning. So many favorites...you can’t choose just one! I’ve been using these products for years and to date, my favorite is the Sweet Whiskey so please bring that one back! There are so many gimmicks out there these days but I will add that if you use the matching lotion and mist spray, you will have everyone asking what you’re wearing because you smell so good! And the lotions truly do moisturize without leaving your skin feeling greasy! By far your store is my favorite place to shop! ❤️.Version: 2.10.0

Pretty Cool AppI like the app a lot the only problem I have with its the rigidity in the account phone number listing. I really don't like listing my phone number for apps like this. I also feel that the app can be a little confusing in putting your rewards on the top page. (I have not made this mistake but I have been in the store when other people have seen this and made the wrong assumption.) But you see 75 points in big huge lettering, then in small lettering you see "until your next reward" Well, you see 75 points and you think "Oh wow I have 75 points! Yay!" So you go to the store or try to order online and the points are not there. So I feel that needs to be reformatted and put in a different area..Version: 2.1.0

On—line OrderingThe app is really great!!! I appreciate being able to get my favorite products without having to leave home. My reason for 4 stars instead of 5 is because at the time I was putting items in my basket, they were all in stock; however, when it came time to fulfill the order, one item had gone out of stock. I completely understand, but it would have been nice to receive the notice before they completed my order to allow me to choose a different product. Alternatively, if that is too disruptive to to the order fulfillment process, at least offer free shipping on an order to choose a replacement product..Version: 2.10.0

Scamming loyal customers!I got the app like 12 months ago with the marketing ploy that I would be receiving great deals. I have only been able to utilize TWO coupons in that time. I have spent so much money expecting that I would be able to use coupons. I have walked into THREE different stores and they all say “we aren’t set up YET to take app coupons”. It’s been a YEAR! My friend briefly worked for LBrands (parent company) and said they have been working on this app for a few years now! They still haven’t got it right!! I’m so disappointed!!! I will not be scammed any longer..Version: 4.4.0

Love the App, but plz ad...I love using my app. I love that all my coupons are right on my phone and the sales are showing. I really love earning my rewards. There are only two things I see that would make it 5⭐️s and that is a full launch. There are quite a few B&BW’s around me and only in two of them can I use the app. I know I can send a email through the app with my receipt number to get my points. But, there has been a few times I’ve been to a B&BW that had a product that I would have liked to use my reward on but couldn’t. The second change is actually an addition to what is already on the app. I think we should have our receipts available to view from the app..Version: 1.8.0

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