My Bath & Body Works Customer Service

My Bath & Body Works Positive Reviews

Lacking Customer SupportThe app is great but is lacking when it comes to customer support options. One of my recent purchases was oddly damaged and looked like it was done on purpose. I purchased 5 wall flowers and could smell the scent of one of them before I even opened the box, letting me know something had leaked. But there was nothing leaking anywhere, the box wasn’t even penetrated or punctured. Everything looked fine minus one bulb that was looking slightly empty. It was still sealed however and looked perfectly fine. When I opened it, that’s when I noticed that someone had literally nailed the scent stick to the cap and shattered the entire rim of the bulb making it unusable. I tried to find an option to do a chat with customer service to see if I could be sent a new one but every page just buffered or took me nowhere. So I left a review and uploaded pictures for proof. Conveniently the review was denied because it was “shipping related” which I don’t believe seeing how nothing else in or outside of the package wasn’t damaged at all nor was the cap to the bulb. Regardless though, I find it funny that my review for a visibly broken item can be rejected yet Nobody’s offered to compensate for it. Customers need other ways to contact support other than just a phone number and mailing address..AubreechanVersion: 4.6.0

App not available in my areaSo.... several years ago, I downloaded this app only to find out that it’s unusable in my region or state. Not sure which. I’m in Oregon. I’ve been shopping at Bath and Body Works since a store opened in my town 21 years ago. You can imagine how much I’ve spent over the years. Plus I never get the emails with offers or coupons even though I’ve signed up hundreds of times. Anyhoot..I ended up deleting the app. During the early part of the pandemic, when all stores were closed, I started ordering online. No coupons or offers were available for months so me and everyone I knew was paying full price for new arrivals. Then one day I noticed there was an app. I got excited, and went to download it and noticed it was in the cloud. Hmmmm.. strange. That means I’ve downloaded it in the past and deleted it. Imagine my dismay to find that it’s STILL NOT available in my area. Really BBWs?? What gives? People on the BBWs lovers FB group just gloat about the great coupons they get and the rewards they earn. 90 dollars worth of product for 11 dollars and no shipping fees? Really? How is that equitable? Please include every area in the rewards program app, or discontinue it....Sydneygirl6Version: 2.10.0

Excellent customer service!!!!I just have to say thank you for all of your wonderful products. I have no complaints whatsoever. I enjoy shopping online and visiting the store when time permits, however shopping online is just as convenient if not even better. I’m saying that because agents will help you with making decisions and making any necessary adjustments with any questions so on and so forth. I absolutely love this store or app because it makes me feel healthy inside and on the outside. Please keep up your best in class customer service and products. Looking forward to any new products Bath and Bodyworks launches in the future. People awaken your senses and treat yourself to something special from the top of your head to the bottom of your feet. You will not be disappointed. If anything you will be happy and filled with joy from any scent or product you choose. Try something new for a change and I guarantee you will be elated. If your not so sure about the scent do not be afraid to mix scents and create your own signature fragrance. I do and people constantly ask what I am wearing. BBW you’re welcome and thank you. Life long customer since you opened!!!!.Brujo75Version: 4.7.0

Courtesy CountsEvery Bath and Body store I hv shopped in allows me to hv a comfortable and speedy shopping experience.... It’s great to hv a person at the door to great and ask if you were looking for something special.... She directed me to the 1st place I wanted... that was very helpful... The stores hv employees to answer a question stationed throughout the store and the people at the registers moved quickly ..and were friendly... During these COVID19 TIMES ... Shopping is stressful but necessary and I really appreciate the consideration given us that Bath and Body has staffed their stores so we feel safe and still enjoy our shopping experiences... I will not shop on line so going into a store is important to me... I hv family in different cities and shop in these stores and applaud your stores and staffs in : Santee, Ca..., Aliso Viejo, Ca., Followed by the stores in the Malls in Mission Viejo, Ca, El Cajon, Ca., Mission Valley, San Diego , Ca... Thank you for picking wonderful staffs and managers, beautiful displays, great smells in the store, keeping very clean stores, and terrific products ... I am a very busy person.....a fast and pleasurable experience in every one of these stores... Thank you, ~ Joyce S.~.Joyces ChoiceVersion: 4.3.0

On line AppThis app isn’t user friendly. I’ve been trying to order this since yesterday. I’ve tried from my emails & from my Bath & Body account. Every time I try to go back it starts me all over or puts me on the wrong order. Then it says my Rewards are in the negative & that I have NO REWARDS. I’ve had 4 orders in the last few months & now this one. Plus there was a reward I needed to redeem. Tried to Chat on line & with everyone of these issues I’M having, the app states IT’S having issues, to try later!! I don’t have time to keep trying over & over! I also received an e-mail that said I had returned a package with Room Fragrances in it & that y’all were giving me credit back! I never received that order to even send back, so evidently it was dropped off at the wrong house & THEY sent it back. When you go out to the Q&A’s & try to go on the search line to put a question, it never goes. I am very frustrated. I used to like ordering online from y’all but it seems to get harder & harder. Please help!!!!.Retired woman65Version: 4.3.0

Unable to change email address?!?I just went to My Account in this app and wanted to change my email address. I’m moving away from the account I have listed and wanted to change it while I was shopping and remembered to do so. But I got a message “Sorry you can’t change your email address!” Really BBW?!? What if someone has their email account hacked? their identity stolen? if they used a college email account to register but have since graduated and the account was closed by the school? if they used an internet supplier email to sign up but then change to another company? There are numerous reasons people may lose access to an email account or want to change to a new one. If we can’t change the email address and place an order, what are you going to do if the email account is closed?! Cancel an order because you can’t send the confirmation? Seriously there is a LOT here that makes this a VERY questionable decision that I’m wondering if I should continue to have an account with you or not… 🤨Are you really going to make it that we can’t update our accounts to have accurate, current personal information?!? 🧐.KRKappleVersion: 5.3.0

Love the appLove the app and the ability to have the daily email coupons loaded into it for easy scanning at the register. The ability to earn free items/rewards is a huge plus. I just wish the value was upped a little bit for more selection and the sale prices counted for these (the possibility of getting a candle with my reward when they are on sale would be nice). I would recommend putting in a points/purchase tracker in the app. Sometimes the cashier has scanned my rewards barcode but later I do not see the purchase counted/credited to my points. However, I have no way of verifying this by opening the app since it just gives me my overall points, not a breakdown of each transaction. I also think the app should be used everywhere stores are available to make it fair for everyone. One last thing, even though I have loved using the app so far, I still enjoy getting coupons in the mail to use so I hope my app usage won’t start phasing out the mailer coupons for me..Anesthesia goddessVersion: 2.3.0

App seems okI’ve had mixed emotions about the app. For the first few days I signed up I couldn’t do anything on the app except look at my account and view my reward points. Yes before you ask when I signed up it was available in my area that wasn’t the issue. The problems were I couldn’t view anything in my cart I had a constant loading symbol and I couldn’t click on anything in the specific product pages on the app for instance I could view the 3 wick candles but if I clicked any specific ones like say stress relief anything on that products page brought up a white screen when clicked. But… As of late morning yesterday I was finally able to get full functionality of the app. I get bugs and things come up from updates and whatnot but from reading recent reviews as of the time I’m writing this I’m not the only one who has had issues with the app. So long story short I guess just if you’re going to use the app hope for the best hopefully it works just like the website for you and like I said as of right now it seems to be working fine for me now so hopefully that will continue moving forward..Chrisj31840Version: 4.2.0

Experience in the Southern Pines North Carolina storeI had the best experience last week in the Southern Pines. 8North Carolina store. I wish I could remember the names of the store employees who were so attentive to me. They greeted me as I walked in the door and asked me if I was looking for anything specific and if they could help me find it. Then I asked them what the sales were and they not only told me, they showed me where the specials were. They even went so far as to help me pick out fragrances as I told them which ones gave me headaches. They were so kind and thoughtful and I just wanted to give them credit where credit is due. There are so many negative comments about employees and stores these days, but these employees truly deserve recognition for their attentiveness, professionalism, and outright kindness. I don’t live in this town, it is an hour away from me, but it will be the store that I go to from now on..MamiegattisVersion: 4.3.0

Review on productsI usually never review anything at all but the more I read on reviews the more interested I am in the products. I usually buy the perfume sprays which smell amazing, my two original go to are always a thousands wishes or beautiful day. Lately I been into the candles the watermelon is my favorite it smells delicious and last a long time like 3 months or so and I always light them twice a week for at least two hours so I love that the candles last well worth the price and the deals are what I look forward too. Like who doesn’t want to save money when you get two for the price of one. Also my husband and I love the foam hand soups we just ran out and he is like what happen to the soap there is no more and I really like the way they smell and feel on my hands. I just laughed because my husband usually doesn’t ask for things as far as what supplies I get for the house..AleapoffaithVersion: 4.3.0

Any occasion!Well, I am hooked, as is my family!…we have tried many many other candles and none of them have been as fragrant as yours and long lasting. No one ever asks me anymore what I want for Christmas or my birthday I literally have a cabinet that is filled with your candles for daily use. Every friend and family member knows exactly what they’re going to get for their birthday for Mother’s Day for Christmas etc. Myself my my two daughters and my granddaughters are also known to give and receive your candles for any occasion and everyone always seems glad to receive them. We wait for your sales because it’s so much fun for all of us to go to the store and all grab your shopping bags because we know they’re going to be full by the time we leave! Thank you again for your wonderful products and your helpful pleasant staff who are Always so helpful!! …Chris.Grandmaof 3Version: 4.7.0

Love the app but needs workI noticed when I went with my friend to our local store that when she opened her app under offers she had online and in store offers ALONG with online and in store deals. I was excited as i saw a deal on lotions I wanted to take advantage of however when I opened my app I only had deals available and the offer for the lotion sale was not available to me. I read her deal and it was not a reward or a targeted offer from what I can tell. It seemed to be a generic offer extended to everyone. This made me start thinking I never see any offers on my app only deals and I started to wonder how many great offers might have passed without me knowing. Like i said I love accumulating my points and getting the notifications before hand on sales but this was a bummer for me knowing I’m missing out on my deals because my app doesn’t update and release them to me..Nani_026Version: 1.8.0

I'm Nee to Bath and Body worksMy daughter Amy lives in a small community far from a store and no internet so I often do her shopping. As I am handicapp I shop online often anyway. Recently, I placed a rather large order because of the BOGO sales and buy 3 get 1 free. I was terrified when the actual delivery was STOLEN😤🥵! I called the next day after searching for the box and reported it. To my HAPPINESS Bath & Body works replaced each item immediately! I got the order by a different carrier to!❤️😇❤️ Next week on Monday I packed up my Daughters box with Shower gel lotions and perfume mist. Plus threw in some hand soap for my grand children. The COUNTRY APPLE IS PERFECT FOR FALL. I like the Japanese Cheery Blossom to. I have wanted to visit an actual store for years but no electric chair and current a broken wheel chair...but soon I hope to go smell all the wonderful scents and products. I may be NEW TO THE WORLD OF BATH &BODY WORKS BUT IM ALREADY IN LOVE WITH THE PRODUCTS! Thank you again for taking such wonderful care of me! 😇🙏🙏🙏.$#>JUST JUDY$#<Version: 2.9.0

Orders On LineAs an active customer of B&BW for 15 years I know this pandemic has changed our way of shopping. I placed an online order recently for promotional full size body care products (ordered 4 Japanese Cherry Blossom Ulta Cream) advertised as $6.50 each as a day sale. With this “Special” knowing stores would be crowded (avoiding large crowds) I ordered on line for pick up to avoid large crowds for an extended time. Received a confirmation email order was processed with order # minutes after confirming my order. Waited for email/text to pick up order at store for 3 days. On the 4th day received email order was canceled due to no stock. Same scenario happened with a candle order I placed beginning of this year. My question is other retailers are able to fulfill pick up orders in a matter of minutes. Why doesn’t B&BW use the same protocol?.CS GroupieVersion: 3.2.1

Lovely smells honest about the candlesI simply love Bath and Bodyworks I’ve been a customer for at least 20 years I can say that their fragrances change as I get older and I care for as many as I did back then unfortunately with this I must also say that the fabrication in regards to the candles has changed tremendously I was a big candle buyer for a very long time and in the least the last two years I’ve seen a decline in my candles the way they burn do I smell everything that I no longer purchase them which is a shame because I would easily by 5 to 6 at a time I am have yet to find a different type of candle that I care for I wishFor I wish they had some type of thing with their candles because they’ve thrown so my way at least in the past couple months I lost a lot of candle in a lot of money.Melly mel💕Version: 3.2.3

This App is GREAT!It’s easy to download. I never had any issues with this app. It gives you notifications and whenever I go pay the cashiers always let me know my coupons and especially my rewards. I sometimes forget that I have rewards when I am so busy purchasing other items. But they always let me know what’s going on and that’s what customer service is all about. Sometimes the reward will take a few minutes to get to you. It depends on your phones service and how fast you receive them. It usually takes a day for me but I still get my rewards and you are the first one to know the promotions and sales going on. I also receive email notifications. Every point Is $1.00 and every time you go in and purchase your points accumulate and start making your points to get to you free reward! It’s so WORTH IT!! :) thanks BBW 💙.ArtGal5055Version: 2.2.0

Customer ServiceThe girls in my family love Bath and Bodyworks, so I went into our local store to do some Christmas shopping. There was a young lady working in the store, her name was Bri. She was so very helpful. She showed me where all the different candles were. Told me about the candle sale coming up. And she even showed me how to download the app on my phone so I can start getting the rewards. (I am a senior citizen, and I needed help with this too). I’ve done some Christmas shopping in a few other stores this season. By far, this was the best customer service I have received. I just wanted to give her a shout out because I felt like she went above and beyond the call of duty. She even remembered me when I came back in several days later for the candle sale. Super nice! Teresa Christian.TeresaChrVersion: 5.2.0

LOVE B&BW rewards but the app needs workI admit I am one of the people sad that it took Bath & Body Works so long to start a rewards program but it’s better late than never, right?! I think it has a TON of potential but it still needs a lot of work. I can’t tell how much I’ve spent or what exactly I’ve earned. I had a $94 order in a store, a $76 order online and another $35 order online yet my app says I’ve spent $65 in total and the only “reward” I’ve earned is a welcome gift for $10 off of a $30 purchase which isn’t an actual reward, but a loyalty program welcome gift. I did use it and that was nice to have, but where are all my reward points? Where are my free gift rewards advertised in the app? I called customer care and they were very sweet but absolutely clueless, stating that this is app is in beta testing and that they couldn’t help me with issues, only pass on my feedback. I think once they have everything polished this is gonna be amazing! Just not there yet..ThephoenixlightsVersion: 1.2.0

Great app but an issueSo I was on the app shopping for the spring sales and it asks me if I’m a human, this is normal I know lots of apps do this. So I press and hold and it starts to load and I load in and it deleted my entire cart. I got over it and went to shop again and added stuff to my cart. It asks if I’m a human again, (this is about 10 minutes later) and I was fine about this. But this time it wouldn’t load, it just kept loading and loading and I kept going out and into the app, closing it completely when going out. I tried switching my Wi-Fi’s and were my position was in my house. Nothing worked. So I just turned off my phone and went on to do housework, I come back and hour later and it finally works. It deletes my cart again. Then it asks if I’m a human again and the same thing happens. I can’t get into it right now currently so please tell me if I’m doing something wrong..XoilovemycatxoVersion: 5.4.0

Almost PerfectI love to see all the new flavors of hand soap gels and all the other fun items in the store. I go frequently and never spend less than $150, most times more. Today when I shopped, I bought at least one each of the gel hand soap flavors, but some flavors were on a very high shelf, out of my reach. I was somewhat disappointed at that, but I asked for help, and one of the employees was very nice and pulled down the ones I wanted for me. So that was good. At checkout, the girl was nice until I asked for double bags and a larger bag so I didn’t have to carry 4 small, heavy bags, and she gave me a hard time about it. After spending my usual $150+ I couldn’t believe I was being denied double bags; as if the extra bag was going to come out of her paycheck.. Rude. I did end up getting the extra bag I asked for, but what’s this cheap attitude about? Is this something new?.NanDawg74Version: 4.4.0

Loss of Points - Fix the SystemFirst and foremost, I enjoy B & BW immensely! What I don’t enjoy is the non-transfer capability of reward points. My state does not honor them because B & BW hasn’t approved it. I can’t redeem/gain them online due to the delivery location of my state. One can call and redeem their purchase points, but are met with “we can’t give you points because your state isn’t part of our online system.” There are THREE B & BWs within 50 miles of me. The rewards (coupons) offered in the App are not honored and a long time customer is essentially told, “your loyalty does not matter.” With the holiday shopping days upon us, it would be nice if B & BW would fix this “problem” as a way of saying, “Thank you for using our goods to bring joy to those you love/care about.”.Emoji ToddlerVersion: 2.10.0

Bring back my FavoriteI really hope that someone reads these reviews?! I’m sending this to whoever is in charge of the discontinued items, Please bring back my ultimate Favorite item: Wild Madagascar Vanilla ! All products with this fragrance! Ultra Shea Body cream, Shower Gel, Moisturizing Body wash, of course the Body Mist…! I’m not the only person who Absolutely Loves this product, my husband loves the smell on me when I used it. Also many of my friends love this Fragrance, it’s the combination of Shea butter, Aloe butter, and Cocoa butter! Just smells so wonderful, and makes my skin feel beautiful and soft! So please bring this back, I’m certain that if you did , they would be flying off the shelf and selling out fast ! I would love to be the first in line…! Thank you so much for reading my Plea, and Hope you take this to Heart! ❤️ Mrs. Sherry Ruesch.AlebusterVersion: 5.2.0

Seasonal productsIt’s very disappointing to hear that the vanilla scented body spray that I have worn for years has been discontinued! I did, however, buy the vanilla spray that you still carry, although it has been changed somewhat during the special sale that you had. When I got home with it and tried to wear it, put the body spray on only to find that it had no scent at all! Since your store is about a 30 minute drive from my home the store manager said that they could not just swap out the body spray for one that they had in the store because what I had bought was a seasonal product! I was very disappointed and irritated because I was getting pretty much the same product, but they would not exchange it for the same product. In order to get the same, three bottles of body spray, it’s ended up costing me about $60! I don’t know whether I’m going to continue shopping at bath and Bodyworks because I felt like that was a very bad policy. It was through no fault of my own that I got home with body spray I had no scent. I just felt like the management of the stores really need to know what happened so that possibly it won’t happen to another customer! Thank you for listening, Karen Harrison.Klh63Version: 5.4.0

Customer ServiceI love Bath & Body works, every time I go in there to shop the customer service is Awesome. My favorite scent is Rose water Ivey, I recently tried the Strawberry Poundcake, and now it to is one of my favorites, but hey I can’t just say those two are my favorites I have so many. I love Bath & Body works, from the body sprays and lotions to the candles and wall flowers. I am a loyal shopper and my only complaint is I see people with these coupons they get in the mail and I have been requesting coupons like that for about two years and I have yet to receive any, I’ve been told they only send those to people who doesn’t shop there often, but I think that is so unfair, why not send coupons to your loyal customers as well, I too like saving money as well. Thanks.UnusualsocksVersion: 3.0.0

Concerned CustomerI noticed earlier in the year that I was not receiving points for the purchases that I was making. I assumed that the reward program was behind and would update my points. I ordered some items on October 24th and notice again my points was not updated I called several times to check into this. They was having computer problems so I had to call back. When I called back the representative on the phone was very rude and condescending on the phone. I then had to let her know that I did not appreciate her attitude and she need to watch her tone and her attitude with me. I told her instead of acting like I was in the wrong she should have apologized and said she would make sure everything was looked into and corrected, instead she was like “do you have receipts,” and other rude questions. She was quite rude until I told her to correct her attitude. Anyway, I noticed on my account that my points have been updated but it’s still not all the points I am owed. Anyway, watch your account if you are in the reward program. You are promise 1 point for every dollar you spend. Thank you!.B.lesureVersion: 4.3.0

Found 40% off!I joined the app while shopping in store because I went over budget lol The online store was offering 40% off all items today, so I was in budget! The store allowed me to use the “pick up in store” feature for the items in my in-store basket. A few items according to the online store had to be shipped bc they were not available for pickup, despite being in my hands. The store price matched those with 40% off. I deleted them from my virtual app cart before submitting the order. Then I got all of my items immediately for 40% off without paying $6.99 shipping & handling! I was able to purchase everything I wanted and stay within my budget! 😃😃.Erica CalvVersion: 5.1.0

ConfusedAll of a sudden, I cannot access my cart. I’ve had the app for as long as I can remember and have placed many orders but as of January 2022 my cart won’t load and I can not check out. I just goes blank white or I see it trying to load and it’s faded In the background but then just goes blank white. I’ve tried online instead of the app and same thing happens and I’ve tried uninstalling and reinstalling the app several times. I just wanted to order a bunch from the huge sale they were having but couldn’t. I know I could go in a store but really that defeats the purpose of having an app and delivery. I like ordering online. Don’t know what to do now?? Please help!.4537guyVersion: 4.3.0

Rewards Statement UnclearI love B&BW, but the offers are many times unclear. The information is misleading, and customers always have to place a second or third order to reap the rewards of a purchase. I understand this method of return customer sales, but why not do both? Why can’t customers get more perks for a loyal, returning customer’s first order on the new rewards app, AND get points for future orders. In an economic climate where every dollar counts, I ONLY order when I can get a “3 for” or a “5 for.” I never can afford to pay full price for items nor do I want to pay for shipping on an order over $60. (My orders are almost always over $60, because I wait for sales.) Please consider these recommendations as you plan future promotions. Thank you..JennyLou03Version: 5.0.0

Love the store, app needs workGiving it one star just for the app. I’m a regular at Bath and Body works. Love the store and recently came to know that the loyalty program was extended to my area. Got a one day promotion for free fall items for loyalty members. Tried buying it and picking it up in the store but it would continuously keep spinning and wouldn’t change to pickup even when the store showed available. It seems like some backend API is timing out because of some reason. Anyway, the design is also not super intuitive. I wish the energy and love that you feel from store associates was replicated in the app. It seems to be very mediocre and clunky. Hoping that promotions work in the future..Hameer HanduVersion: 5.0.0

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My Bath & Body Works Negative Reviews

The app is making me consider no longer shopping at the store!!!I went in the store and I purchase some thing and it said I was 19 points away from getting a reward I then today open the app and they removed a bunch of points it said I was 31 points away. they took points away from earning a reward that I earned by shopping.I tried to call customer service and ask them what was going on and they hung up on me it was already bad enough that I had an awful experience when I went to the store but now the app is removing points for me and customer service hung up on me. Not only that there are two separate Bath and body Works accounts in my household mine and family members my family member does not have the app and gets the coupons via mail I do have the app they are associated with different phone numbers but somehow when she went and tried to use her paper coupons in store they said that it was used via the app is it because we have the same address I don’t know but we have completely different phone numbers in completely different accounts but she couldn’t use her coupons because I used it on my app. This was not a problem before the app. I had never lost points before the app. The loyalty program for loyal members of the store which I consider myself to be is now ruining my experience at the store the app has ruined that. Customer service hung up on me twice twice and I use the number that was in the app..Owlet100Version: 4.3.0

Ordering off lineI waited my turn in line too order candles.. when it was my turn it took over 3 1/2 hours to order.. after my order wouldn’t give me a confirmation number.. I called customer service.. while waiting on hold my confirmation number came thru.. so I asked customer service if my order was right.. customer service tells me that the order number is empty.. I say are you sure I don’t want too orders.. she tells me she is looking at it and it’s empty and besides it will cancel out when it sees too orders.. so not true.. because I got charged for too orders.. and too too it off they wouldn’t and didn’t cancel it.. customer service got my order wrong too.. and when I went too Belden to take my order back the manager Marcie was rude and could careless that I had this issue and only gave me a portion of my money credited back.. too top it off she dropped a customers soap on my toe.. no apology.. she asked me to leave and call customer service.. after I have already been on the phone with customer service 2 different times and they ensured me I would have no problem and I would get total amount refunded.. I will never order candles off line again.. this also happened too both my daughters and my 2 friends waiting for hours for there orders too go thru! This is ridiculous the whole reason you order off line is too not have too deal with this! Marcie’s customer service skills were absolutely awful!.GhoesrdVersion: 5.2.0

Unbelievably infuriatingI’ve said it once and I’ll say it again. MAKE THIS APP AVAILABLE FOR EVERYONE TO USE. I’m sure this app is amazing IF you’re lucky enough to live in one of the few places you can access it, but I wouldn’t know. Therefore, I cannot give it any more than one star. I understand that there needs to be a trial period but this is going on for way too long. There are so many of your customers who feel left out and upset. I’m tired of seeing people writing reviews saying we need to relax and stop complaining about this. That’s pretty much saying “well *I* have access to the rewards program and that’s all that matters. I don’t care if you can’t get the discounts as long as I can. Stop being ungrateful.” Try living in a state where it’s not available and we’ll see if you still have the same opinion. I haven’t seen the company even responding to anyone’s concerns and negative reviews about this either. They’re vague about everything and have no answers when people ask when the program will be available in their area. I am a huge fan of Bath and Body Works, but to me, they are showing that they don’t really care about their customers. If you can’t give people answers, they will assume you don’t care and aren’t trying to fix the problem. I wondered why I had never heard of this app and now I know. I’m very disappointed. P.S. I never write reviews, so you know it’s bad if I feel the need to say something..Rainydayz25Version: 2.7.0

Could be A LOT BetterThis app works sometimes and then other times it just acts so weird and doesn’t do right. I definitely go to the website to purchase because I can’t always depend on the app working. Also, I have a bone to pick with bath and body works. I had my birthday coupon in my app and of course it’s for the free body care gift…okay that’s cool. Where I have a problem is that I have to make a purchase just to receive a free gift. My mom..who is not a regular shopper at bath and body works in any way shape or form ordered once this year and she received coupons in the mail, but not only that a coupon for free body care gift with no purchase necessary in the same amount $8.50 value. I’m not understanding what’s going on here?? I’m a regular customer and here I have to make purchases and by the way never receive coupons Lol. Yes I know this rant sounds petty and I need to get over it, but come on at least treat your paying customers that buy year round with better incentives and gifts. I’ll definitely be cutting back from purchasing with your store. Who knows…maybe finally I’ll start getting coupons too and a birthday gift where I don’t have to purchase anything 😂.DN198018Version: 5.2.0

Why can’t I use the app?I live in Michigan and my state isn’t participating in a rewards program thing that won’t let me shop on the app at all because it’s the first thing you see when you open the app. There is nowhere to exit out of that, so I can’t even get into your app because of where I live...I can’t give any more stars than one because I can’t remember any app experience using your app. I just looked in through the other reviews and to the people saying shut up about not being able to use the app, are you kidding me? Apparently it’s been THREE YEARS they haven’t been able to literally get out of this page that is shown every time you enter the app! That is so frustrating to see people saying to **calm down** and that the app is great because they live in the “testing area”, when probably more than half of us can’t literally open into the app and use it AT ALL. Bath and body works, we are in the middle of a pandemic and nobody can go out and just shop instead! Now I know why I didn’t remember using your app, I never did! I don’t even see responses to any of the reviews from them so I’m expecting they won’t see this. Kind of disappointing....Minecraftpsyco77Version: 2.6.0

Point scale.I don’t shop here like I use to because they changed the reward scale. It’s like doubled how much you need to spend in order to get something free. It’s not really worth it. Plus they don’t send or have as many couple offers like they use too. Christmas is the only reason they’ve been having good coupons offers here lately. My email address changed and they told me they would transfer my rewards and point to the other email address and while I’m doing so on the phone she told me she can give me the points for what I had, but can’t give me my rewards because it’s generated from the computer. What?!!! I just lost 3 rewards. She should’ve told me that before changing my email address. I could’ve went a spent the rewards and them changed my information or should could’ve given me my points… simple as that!! Also I haven’t been getting my birthday rewards or points. I inquired about that as well, to get no answer. Now I’m waiting forever to speak to a supervisor about all my concerns! Bath and Body what’s going on with good customer service??!! This is ridiculous👎🏾.Everyone disappointedVersion: 5.4.0

What a wasteThis app is seriously a joke. If you don’t live in certain places (4) you can’t get the perks. Slow roll out for testing that has been over 2 years? How fair is that? I purchase in bulk every time I order for here or go to the store. GUESS WHAT? I won’t drop another dime on your products until you make it fair for everyone. You don’t even have a normal app for shopping. You’re upsetting your customers with this VIP members only nonsense. What this app has showed me, is your IT department is filled with idiots. The qualifications for the job must’ve been breathing. They shouldn’t test ran for a month or two max. Instead you all have dragged your feet and catered to a select few. How pathetic!!! Sad on your part really. Why keep advertising this mess on Facebook every day, all day. I’ve seen the perks in the sponsored ads you all buy into. It does no good if you all are not catering to all of your customers. I hope. That it hurts your profits to be honest. People can make or break a business. Your business motto here is unfair, disappointing, biased and to be honest a terrible way to do business. Get it together B&BW 😢.SaBora24Version: 1.7.3

Can’t use the appI’m kinda disappointed. i get that people are saying that they start with a smaller group, and then expand, but it’s kinda unfair to all the people who can’t use the app, and they all can. don’t hate on people giving the app a bad review, because it’s been 2 years and there are still barely any states that can use the app. all the people writing reviews to hate on the people giving it one star already got their free item, and can ACTUALLY GET INTO THE APP!! it’s been 2 years with new york not available. how do you not have a big state like new york available? i know there’s rewards programs at the bath & body works near me, yet they don’t include it. there’s only a few states on there. anyone from new york can’t use the app. it’s just unfair that some people get to use it, and some people are not even allowed to get in it, because of their location. i’m not satisfied at all, i honestly don’t know when they’re gonna add more states, so i really don’t even wanna try and get it again. it’s been 2 years and they haven’t added any new states, cmon man..Ilovedavid1224Version: 2.5.1

Issues with B&BW AppI have experienced a number of glitches with the app that have prevented me from taking advantage of the sale opportunities. Unfortunately, when you try to bypass the app and go directly to the website this is only possible by using a device that doesn’t have the app installed; otherwise the device recognizes the app and automatically tries to link to the app. I tried updating the app and this has not helped solve the issues. Additional, there has been issues with the pick-up in store option. I placed 2 orders 3 weeks ago using this option, and 1 of the stores never processed the order; thus I lost the merchandise. The 2nd store never sent out an original email message advising me the order was ready for pick-up; they only sent out an email with a final email pick-up reminder. I brought this to the attention of the 2nd store and was told they had been experiencing glitches in the system..ColeHolidayVersion: 5.2.0

A Day Late and a Dollar ShortI’m somewhat miffed that it is now that Bath and Body Works is coming about with a rewards program. Practically AFTER countless shoppers as myself have spent hundreds, if not thousands of dollars in buying their candles and body care. What took them so long? I want credit for my past purchases. I’ve been buying their product in store and online for years and I want credit for it. I also find it suspicious that my entire purchase history gets wiped out each time I place an order - as if they don’t want shoppers to have proof of past purchases. I called and emailed customer service about this, wanting an explanation and they couldn’t give me a straight answer. Shady!! Also, if this app is simply just going to lead us into the website each time we click to view a product and want to add it to our favorites list, or to place an order for it, then the app is useless. Why have an app if it is simply just going to have the user open up the website? Um, I could have done that on my laptop. Straighten up, B&BW and get with the program. Many shoppers are more likely to place an order via an app than they are through a desktop website. Life is too hectic and busy to be chasing down rewards and to be re-routed to websites. Make an app that we can place orders with and give us credit for prior purchases. We’ve supported your company for years, it’s your turn to support us..Lady.CFVersion: 1.1.0

TERRIBLE TOTAL RIP OFFDon’t waste your time at bath and body works. Don’t get me wrong, they have good quality products but their goal isn’t to make customers happy it’s to con them into their money. If you select one 5$ product on their website they will charge you 9.99$ shipping. That’s more than the actual product. And don’t forget tax. I was shopping for a gift for a friend and had a budget of 25$ that I planned to split between two stores, and I couldn’t purchase anything from bath and body works because their shipping charged me more than half of my budget. Bath and body works, please suspend the shipping costs for the time that we are at home. You are taking advantage of us not being able to go to the store in person. So stop ripping us off and taking advantage of us for this time at least. Suspend your shipping costs!! If you can’t do that at least make them 2-3 dollars which is reasonable! I refuse to pay more for shipping than my product itself! SUSPEND THEM FOR A SHORT TIME AT LEAST!.#HonestGamerVersion: 2.5.2

Horrible online shopping experienceMultiple times I add items to the cart and when processing the payment the items will need adjusted due to unavailability. If a costumer has an item and intends to pay without logging off or closing the app that customer should be able to purchase an item. This would be the same concept if customers were encouraged to take another customers items from their shopping bag within the store. On another attempt I paid nearly $200 for items that were marked as available in the store near me. When I went to the store to pick up, the employee told me only 1 shower gel from over 30 items I ordered was available. No one notified me and I did not get any email indicating the discrepancy. When I asked the employee to change my order status to ship, she said it wasn’t possible and would take almost a week to process the refund. By this point, everything I ordered originally had been sold out..CaseyprestoVersion: 5.2.0

Need free shippingI spend a lot of money every time I place an order, and I always have to pay for shipping. They never give you free shipping unless you have to pay the full amount for whatever you are buying instead of paying sale amount. I refuse to pay $7 per diffuser and would rather wait until they are on sale bc they are not lasting as long as they used to. I ordered a ton of the hand foaming soaps last time and a couple of them had exploded in the box and I could not get ahold of anyone in email or phone. The phone would not get me a speaking person and email would not respond after multiple emails. I kept getting the runaround and by then it had been weeks! They need to rethink the way they treat paying customers bc I am seriously thinking about finding another brand and taking my hundreds of dollars to another store who cares about future sales from faithful customers..MeegaMeegaVersion: 5.0.0

App is only for rewards card and sales adsI downloaded this app months ago because there was an in-store incentive but I’ve found no other use for it since then. There is no seamless in-app store to purchase the products, as if you were buying online. The app only shows you your rewards account number, points accumulated, and the number of promotions they have going on. If you tap on a sale, the app directs your device to open the store page on a web browser, meaning the app itself doesn’t have much function. It’s basically the app version of those email marketing ads. The only use I would’ve gotten was the ease of scanning my rewards card but even that function is temporarily obsolete because of all the closed stores during the pandemic. Two stars because the app doesn’t claim to be any more than it is. At this point though, most apps do have that in-app store option so this pales in comparison by a wide margin..All_Usernames_Basically_TakenVersion: 2.6.0

Disappointingly unfair!!I’m frustrated and disappointed that only a select few states are allowed access to the perks app. And I read in the reviews that the testing phase of the app (with the promise to add additional customers/states) has been over two years, that’s ridiculous!! Wish I had known this/read reviews beforehand, wouldn’t have ordered from your company! My biggest complaint is those special few get advanced notice of sales and promotions, which means they get the best selections before they sell out. I have been closely watching my email for candle sales, as soon as one came up this morning, I had my order ready to place within minutes. Before I could click checkout, EVERY SINGLE new candle scent I had in my basket was sold out!! I’m talking it took all of 15 minutes for them to sell out of them!!! Again, people who can access the app get all the good stuff!!! I’ve been a loyal customer of B&BW for years, but Yankee candle is becoming more and more appealing!!!.SVA'S GMAVersion: 2.5.3

Could be good with the right fixesI like the Bath & Body Rewards program, but this app needs several fixes. It keeps track of spending and giving the rewards as it states. However, pulling up the rewards in the app is challenging. There are times the rewards are there. Other times, the rewards disappear though they were unused and not expired, only to return a few days later. No rhyme or reason to it. I’ve been told several times to refresh the page and to uninstall and reinstall the app. Both of which have not worked. Also, I think the app should be able to store your receipts, which it does not. It would be handy to have them in the app when making an exchange or a return, though Bath & Body is REALLY good about both of those. Lastly, the only way for the cashier to scan your rewards card or reward coupons is to take your phone out of your hands in order to scan it from your phone. That is ridiculous! I don’t know if it’s just the B&B that I go to or all of them that do this. They DEFINITELY need to change this. I can’t see a reason why their scanner can’t be long enough to reach out over the counter to scan something from your phone. In its current version, the app is very simplistic. There isn’t much to the app. Good ideas behind the program, just needs help with the app!.HopeThisHelps!!Version: 1.3.0

Love the store hate the websiteI am not sure if this is for the website or Bath and Body Works in general. I do love the store, scents, sales and rewards. That being said I absolutely hate this website. It is slow, and it literally is the worst website I know. I literally tried to check out 6 times and was stopped because an item is out of stock. Since it is so slow I feel like the time it takes to get rid of the out of stock items in your cart makes 3 other things out of stock. It repeats the same issue over and over. So you slowly loose the favorite things in your cart. And you have to remove them, wondering the whole time how many things are you going to lose before you can check out. I know things get out of stock quickly at these great prices. But there has to be a better way to manage this issue on the incredibly slow website. Well, I guess I will try to pay again..AutumnLee48Version: 5.2.0

Too many glitchesThe app is easy to navigate and provides easy access to rewards and promotions! Unfortunately, it constantly glitches. I have been trying to place my order for almost 2 hours. It took opening and closing the app multiple times before the “set store” function worked when I was changing my store. Items in my cart disappeared and I had to add them back more than once. About an hour into trying to place my order, the app closed completely for no apparent reason and when I opened it back up the app had me logged out. I panicked thinking my cart would be empty and quickly logged back in. I was very relieved to see that my cart had been saved. Overall, the potential functionality of the app seems very easy and helpful but the glitches really need to be worked out so that the app is more reliable..Tay1984Version: 5.2.0

Candle saleI wait all year for the chestnut and clove candle. It screams the holidays to me. There are times that I will burn the entire candle in one day. I love it so much. I looked online about a week before the candle sale started and was relieved to see it. I set the alarm on phone for the night before the sale. They were no longer on the website.I would understand if they were out of stock maybe after the first day of the sale but not before it even started. For some reason this one is rarely sent to the stores???? I have a hard time understanding why there is such an issue with this one when I see some of the ones that make it in the stores. I went to my local Bath and body to see if I could find anything that smelled anything like it and I had to leave after not too long, it stunk so bad in there. Please reconsider next year and make plenty, so I don’t look on eBay and find them fir sale for +$30 😡.EvolcdnatuntsehcVersion: 4.3.0

What’s the point?There’s no shopping on this app the only thing you can look at is your account and your rewards maybe find a location close to home and you already know where that’s at. So why waste space on my phone? Am I missing something here? This rating is not to rate their products it is to rate the app. Again am I missing something here?I’ve seen ratings asking why so many gave a negative review when it’s been in testing well I don’t know about everyone else but I’ve had this app for at least 3+ years! They should at least have shopping on it their partners do. Oh I get it I see the people complaining about people complaining it’s a rewards app but wait we get them anyway so it should be a given having an online account you shouldn’t need an app wasting space just to look at rewards or anything else I mentioned is available online or in store. The app has 2.6 stars as of this writing on Google play why did they get it right?.MissnkinderVersion: 3.0.2

Why can’t I get the app in the state of Alabama?Firstly, I want to point that I absolutely love Bath & Body Works. I live in between the Spanish Fort and Foley location in the state of Alabama. I have had nothing but great service at each one. I hope to see y’all figure this out because your sales would more than likely go up through the app, just saying. Maybe you don’t need the money because you have so many buyers on the app already and don’t care about your other customers? I wish the ones in the states that can’t get it, could get an explanation of why or even WHEN we will get access. I’ve read multiple reviews with so many different states that can’t get the app, which is ridiculous! I want to note- I don’t want to be a Karen about the situation. I’m not the type to normally give company’s bad reviews just because it could hurt the company in so many ways. But this one quite frankly needs its 1 star..AbbygracepVersion: 4.3.0

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