BetterMe: Health Coaching Customer ServiceBetterMe Limited

BetterMe: Health Coaching Customer Service

Getting fit is now even more accessible with the brand new BetterMe app!


1. Customized wholesome approach to weight loss and weight gain

We adjust to your busy schedule, preferences and lifestyle to achieve fast results without harming your health

2. Workouts for any level

Whether you’re a beginner or a pro, we’ve got you covered with a variety of exercise sets for at-home or at-the-gym sessions, with zero equipment or a full gym. Even if you’ve never tried to work out in your life, our simple and clear instructions will help prevent injuries and get you accustomed with a fitness world in record time

3. Varied disciplines from cardio to yoga

Everyone can find something they like, whether it’s to get your blood pumping or wind down after a long day.

4. Easy-to-follow meal plans

Nutrition plans created by certified experts to boost your progress with options like intermittent fasting, keto, vegan, and many more

5. Support by certified coaches in chat

Shoot our coaches a message if you are unsure about what to do, need motivation or just want someone to talk to! We’re online and are happy to help.

The BetterMe app provides you with:

- Workout Programs: personalized sets of exercises and nutrition to help you get in shape faster
- All-new meal plans: dishes picked according to your preferences, and are easy to make thanks to video recipes
- Calorie Tracker: know exactly how much you consume a day and monitor your macros all with an intuitive design
- New community with daily articles, tips, tricks, and answers to all the FAQs
- Personal coach feature so you are always professionally guided and supported through your weight loss journey
- Water tracker and step counter to make sure that you're reaching your daily goals
- Yoga, running and walking workouts for everyone!

BetterMe offers varied workouts, easy-to-follow meal plans, and useful tips for everyone!

There is no need to go to the gym; over 1,500 of our workouts can be done at home - with our vast library of exercises, everyone will find something to float their boat: from prenatal yoga to guided interval running, get ready to meet your new favorite way to get in shape fast!

Getting in shape has a lot to do with nutrition, and we've carefully hand-picked hundreds of recipes for every taste, cooking time, and budget. Quickly find your new favorite keto breakfast, vegan snack, low-calorie dinner and much more.

Want to eat healthy, but following recipes is not always convenient? Worry not! Use Calorie Tracker to add any food item to your daily diary and track your progress even more accurately!

BetterMe app is also integrated with Health Kit, so that you can track your steps inside the actual app as well as log your water and calorie intake. You can see your workout and meal schedule on the main screen and set workout notifications so that we can remind you to work out at a suitable time. We've also added yoga journeys as well as walking and running workouts to make sure that we've covered all your daily activity needs.

We offer a wide range of subscription options so that you can choose the right one for you (3 months access renewal, weekly renewal, etc.). You can cancel your subscription at any moment in your iTunes account settings, but refunds will not be provided for any unused portion of the terms. Payment will be charged to your iTunes Account at purchase confirmation. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

Detailed information on our Terms of Use is available here -
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BetterMe: Health Coaching App Comments & Reviews

BetterMe: Health Coaching Positive Reviews

Enjoyable, needs a few improvementsWith gyms closed, I decided to look for alternate at home exercises. I am in my late 20s and looking to keep an active and healthy lifestyle. This app has great options. I subscribed and I really enjoy the daily 'do your exercises' that fit directly in what I am looking for. I also like the 'workouts' section if I am looking to work a little more on a specific muscle group. Yet, for me honestly I do feel that the food and dietary section is not useful to me. I am not looking for nutritional advice, im only looking for workout ideas so this to me is not useful. I would advice BetterMe to have a full seperate app just for nutrition and one just for workouts with the possibility of merging data from both apps together if the user wants to. Otherwise, a lot of the data on this is just not useful to some people. I do get the whole concept of being a full plan of food and exercise but thats my experience. Another think I want to point out is the 'do your workouts' section of the Plan page. Some days it recommends walking, other days it recommends a full 25 minute exercise routine -which is exactly what i love about this app and why I subscribed to it. Yet, skme days when i check the 'do your workout' section it says 'today walking' it doesn't make sense. I suggest modifying the Plan page to include under the 'do your workouts' section a 'walking' subsection and an 'exercises' subsection. That way you get to have both new options everyday..Version: 8.5.0

Love but could be betterSo when I started using this app (more routinely) in March I was 160 lbs now I am 146 so it works. I love the exercises and the meal plans it’s honestly an amazing app but it could be better. I don’t like that the exercises just jump from one to another. It would be really cool if somewhere in the corner you put “up next: ______ exercise” with a photo or video of the next exercise so I’d be a little more prepared. Also sometimes I can’t see my phone when I’m exercising so some type of ding when you switch workouts or a “3,2,1” kind of count down or something to let me know we’re switching exercises would be helpful. Another thing is I started the sugar free challenge and I’ve been clean since I started but I forget to mark down that I had a successful day and it automatically puts me as failed and it can’t be changed. That’s a bummer and it really brings me down because I know I’ve been trying. Other than that I really love this app it’s honestly helped me so much to change my lifestyle. Another suggestion is I would love if this app could remind you to drink water as well as workout! I really think this app can go places..Version: 6.3.0

Not worth the $I really wanted to give this a try. Had the free version for a while so said why not. The workouts are tailored to your goals which is rlly a nice touch and different than any other app I have used. They get points for that. But! And it’s a big BUT. After purchasing there’s not really anything added from the free version aside from simple log/tracking, most of which it just grabs from the iPhones health app anyway. You get these ads for extra “challenges” that are like 30-60$, not included. The tracker doesn’t let you log your own work outs which you will need to do some Bc theirs feels like it misses a few things. It tends to force quit when doing the outdoor walk/running work outs. The meal logging also makes you do some guess work as to the weight of any item you eat so it’s not so accurate.. That being said, You will end up using several other apps to fill in where this one fails. They do have a great IG account with plenty of challenges and food/diet recommendations. They have a support person on your account you can reach out to as well which is nice. But again, There’s no reason to spend your money here, the price is kind of outrageous for an app considering how much better the competition is in this space..Version: 6.23.0

We Want ChangeI love the app, but it needs a few more features. I would love to have more choices when it comes to the exercises. They have to think about your physical health, age, and weight. Some exercises are just made for people who are fit, young or both. At the beginning the exercises are modified to a beginner, but then they get more challenging. The problem is that after months of exercising when you’re overweight and older, your knees start feeling the pain, so I do recommend they stay on a modified exercise when it comes to putting all the weight on your knees or giving you the option within the app. Also, it’s important to provide two feel good options because it helps you achieve that goal for that day, and also you have an option for those days when your life was crazy busy, active, and full of chaos. Lastly, I have had many problems of it crashing down in the middle of my workout many, many times! This also discourages all the effort we put into a healthier lifestyle. I have even tried it several times, but it constantly crashes down. Also, I can’t even delete and reinstall the app because it might delete all my data. No easy fix for this until now..Version: 8.6.0

Has it’s perksI’ve been using betterme for 25 weeks now. My plan was to rid of all soft belly fat. I started as 125 pounds and set my goal to 112. I’m 16 just wanting to tone my stomach. It’s estimated time to reach my goal was only 28 days but I knew that would be too soon. I’m a little short of 175 days in and I’m at 115. My only adjustments to this app are in reference to messaging and meal plans. In my meals, I am allergic to all nuts and processed fish. Most of my meals have both of these, i went to the messaging app and wanted to ask how can I filter my meals to where fish and nuts don’t come into it? Instead there were prompted questions that only told me to substitute allergens. I’m not sure of alot of substitutes for fish and nuts which left me with more questions. I would only change to be able to enter allergies pre meal planning and direct messaging typing your own specific message instead of chosing between pre prompted questions..Version: 2.11.2

An App for those lacking timeIt was really troublesome for me to work out regularly for a very long time. I work extra 20 hours or even more every week, it was really difficult to fit a full-blown training session into my daily schedule. It became the least important priority, and I regularly skipped training instead of regularly exercising. This app was a game-changer for me. There is no way I don’t have 15 minutes to train every morning. Plus, the workouts continuously change so I don’t get bored. I usually like to go at my own pace, and it seems to me that the system in the app motivates you to push harder, but it is not a problem at all. I measure my changes each week, and I can say that I got much leaner than I was a month ago! It is actually much easier to extend your sessions once you get used to the short ones. I think my friends don’t want to hear me talking about this app any more as I do so much, but it really is that good. Try this app, you will be surprised how easily it fits into your routine! I guarantee you won’t regret the dollar spent!.Version: 6.33.0

Needs to be more personalizedMaybe I’m just not the right target group for this app but I do feel it is lacking The workouts are nice. They start at your level and increase as time goes to make sure that you hit your goals. It also gives a great clip of how to properly do the workouts. You can choose the type of workout you like to do (run, home workouts, gym etc.) but it only lets you select 2 options. I do think the app should make an option to have the workouts run through instead of having to hit next or skip to continue. The meal planning is a nice feature but this is where I have an issue. Not a day in my life have I attempted to make an open chicken, squash and ricotta ravioli topped with brown butter sauce. I feel that the meals should be more simple than a recipe that just sounds nice. Especially right now during this quarantine when shopping isn’t the easiest. Meals and water intake are on a preset sliding scale so not much room to customize the actual numbers. Also, I feel that a trial would be beneficial. I don’t like apps that make you pay for the membership before you even see what it offers. However, I did bite the bullet and purchase the 3 months..Version: 5.0.0

Very Motivating!This is an excellent app for weight loss, tracking calories intake, water intake, as well as workout and daily steps. I am doing the 16hours intermittent fasting and amazed by the results in terms of weight loss! I honestly never imagined an app would keep me as motivated as I am today as I usually lose motivation when it comes to healthy cooking and prepping meals. This worked out well because It lets you select the time you want to spend prepping meals and the ingredients you prefer using, so the suggestions for the Keto plan I chose are working great with my schedule, similarly to the exercise portion of it. The only thing I wish was easier to do is the food tracking, I wish it had a feature to group food in a recipe so I can use it another day if I made this recipe again, also if it had a history of the most recent items I used or the ones I keep reusing. The last thing (and it’s not as important) but could be improved, is the ability to add fractions the your weight when you log in..Version: 7.3.1

Loving thisI had back surgery a few months ago. I am 68 and looking to get back in shape. Last year at this time I was 121. Two weeks ago I was 160. With being home recovering and with the pandemic; this 5’5 foot person was OUT OF CONDITION and feeling miserable. I couldn’t get through my day without sugar be it candy or cakes or ice cream. I was eating junk food for my meals. My only exercise was from a comfy chair to the fridge or pantry and back. 😬😎 I don’t have those cravings anymore. I have followed this program with ease. It keeps me on track and I am down 7 pounds. I expect to be 130 by end of September. I am never hungry between meals and the exercises are awesome. You put as much energy as you’d like for 15-18 minutes and your done. You can add more if you’d like. I like to walk and add walking every day. Something I couldn’t do before my back surgery. Lastly, it keeps me accountable. I used to talk myself into sugary this or that but if I stay true to this program; the results will be a happier and more fit me!!!.Version: 6.30.0

Fix the Diet PortionThe workouts are awesome and I like that the app shows you how to do the workout as you are doing it. I also like how it tells you how many calories you burned at the end of each workout. The workouts are targeted towards specific problem areas so you can tailor your workouts to your needs. However, the diet part of this app needs a lot of help. There is no way to put food preferences in to avoid seeing those recipes (ex I don’t like quinoa or beef liver). Also, not all the recipes match. The directions will be for something other than the recipe or ingredient list. The ingredient list doesn’t always tell you how much of something you are including in that recipe (ex 1 piece cottage cheese - what does that mean?). Calorie counts per meal are not included. I would expect this from a free app but not one for $10 a month. I’m on my free trial right now and I’m not sure I want to pay for this unless it was fixed. I see other people leaving similar reviews back in December and it’s now June. Please developers: fix the app! It’s a great start so tweak the diet part to match the thoughtfulness of the exercise part! :).Version: 2.5.2

Needs more instructionsI’m enjoying the app so far but there have been a few exercises that didn’t make sense just based on the graphic. An option to select more information before starting the day’s exercises would be nice. Also, being able to actually track the meals eaten rather than just a menu to look at. I love that it has the recipe provided for the meals, being able to build a favorites list of recipes would be awesome! After reading other reviews, I checked out the billing and it does seem pricey for what is offered ($10/mo). Mine had the 6-month automatic $42 subscription selected already, so that would have been a crappy surprise. That does lower the price by $3/mo though, so I can see the benefit and will likely leave it that way. An earlier warning about the price would be good though, I’ve seen other apps put the subscription prices in the app description, so people don’t feel deceived when their account is automatically charged. The app itself is beautiful and I like the target areas. Some of the meal choices are a little different haha, you guys must really enjoy livers! 😁.Version: 2.4.0

A Great Workout AppOne of the best apps of its kind! I rarely write reviews for apps, but this one makes me want to make an exception. I love everything this app has to offer. It is extremely easy to use, never lags or crashes, as some of the apps that I used. The workouts are not tiring, yet effective. They also take not that much time, but you can literally feel how your muscles get stronger. You can also try various challenges, which spices up the routine and keeps it interested. It is a perfect option for you if you don’t like gyms but want to melt some excess fat. I also want to mention the diet plan, because that was the thing that caught my interest and made me download it in the first place. So, your meal plan is completely customized, I believe it is a once-in-a-lifetime finding for vegans, cause I’ve heard that it is rarely that apps offer you a decent vegan meal plan. Anyway, you won’t regret downloading this app for sure!.Version: 6.31.0

Great idea, bad designThis is a great app. I really do love it but there are some major flaws. When I first got it I was really looking forward to the exercises but when I started doing them I realized that there was no time to change positions. You’ll be standing doing one exercise and they expect you to already be on the floor and ready for the next one in less than a second. Also it says that this app is supposed to be for people who are trying to lose weight but use who are out of shape and not ready for all this bendy stuff it’s really hard to keep up. I personally am not able to pretzel myself up because I’m not very flexible. It feels like it’s more geared towards people who are already in shape. And some of this beginners stuff is just crazy. Maybe you could tone down the beginners exercises so beginners can actually do them and put some time between the exercises so we can get into position instead of just going right into the next one every time, just like 5 second or so would be great..Version: 6.4.0

Great content Lots of optionsThe exercises are challenging and effective. The reminders and motivation are really helpful too. I do struggle with some of the meal plans as they do not seem to coordinate well into a shopping list. I will see something like rye bread for a meal (2 slices used) and then won’t see it again for weeks. To me that means buy a loaf, eat two slices, and then hope someone else eats it or let it go to waste. The logic there is a struggle for me. Fortunately I have obtained good results even when I sub a few things in to make the meal plans a little more economical. This app is best at just giving you a plan and not over complicating it. I always got stuck in paralysis by analysis from too many years of physiology and nutrition instruction with too little practical application experience. It is nice to have good foundational principles mixed with the simplicity of just doing what works..Version: 7.25.0

Better before the updateRevised: After my original review another update popped up and now I can listen to music again while I workout. Definite bonus. Still trying to get used to these completely different workouts and interested to see if I feel the same workout as I did before. As much as I hate to warm up and cool down (and it’s an option not to do so) it’s probably a good thing that the update includes this. I really liked the app prior to the latest update. I had over a week completed and now have lost all my progress. Also I enjoyed listening to my music while working out and now it won’t let me with the videos. Also finding the workouts for the body parts I was working out seems confusing. Before I actually get the workout when I was done in the areas I needed. Today not so much :/ Hoping I figure out the tricks to the new update..Version: 3.0.2

Good, but needs workI got this app because I needed something that had a bit of everything. I’ve tried food tracking apps and I have the Fitbit app, but it’s hard to find workouts on either. This app has great workouts for newbies, like me, and I’m sure higher levels. So far I have been just the right amount of challenged by the workouts. HOWEVER, the food tracking on this app is absolutely awful. I don’t tend to be on my phone throughout the day to log what i eat so I log everything at night and god forbid if I’m a minute past midnight, everything logs for the next day and you can’t go back and log for the previous day. Also, there is not many brands on here as far as food choices go, I mean they didn’t even have Starbucks anything. Very frustrating to keep accurate logs when you just have to click random a foods and drinks that only half match what you actually consumed. It’s not quite worth what I paid because of this, but I’m hoping it will improve..Version: 4.3.0

I like it, but...So far I am enjoying the app a lot. The workouts are just my speed and the interactions are fairly easy to keep up with. I also love the reminders and accountability provided via the notifications. The areas I think need improvement: Food tracker: Everything is measured in ounces. I do not plan on weighing my food. Having the option to adjust the serving size makes it compatible for all types of lifestyles. I currently don’t use that feature because it just doesn’t work for what I’m doing. Fast tracker: I love this option and the reminders to start or end your fast. My complaint is I cannot adjust the times of my fast. If I forget to stop the tracker, I cannot edit the end time. If I forget, then the tracker is completely off until I decide to start it again. Some days are busier than others so being able to edit would be nice. Demonstration videos: The videos are extremely helpful as several of the workouts are new to me. The issue is the voice and the video don’t always match. The video will show arms down to the side, but the voice will say, arms bent at a 90 degree angle. Which is accurate? It’s a small issue, but when aiming for safety and effectiveness, it matters. I do wish I would have used the free version a little longer before purchasing a subscription because I think other individual apps could give me exactly what I want at a lower annual cost..Version: 9.3.0

Pretty goodI really like it so far, i had it on my last phone and it was pretty great then. I work a weird schedule now so hopefully I can keep up with it. The only thing I think would make this app better would be alternative exercise options for people with particular disabilities or physical ailments. For example I had severe scoliosis and now have metal rods and pins and screws all through my back, this makes it extremely painful, sometimes impossible to do sit ups or crunches, even if I get through them okay while working out I’ll be in so much pain the next day I won’t be able to get out of bed. It’d be nice if there was an option to select certain things you just physically can’t do and have an alternative given for the work out. I want to better myself but it’s really hard to tone your stomach and stuff when everything suggests to do things you can’t do..Version: 2.5.8

It needs work.I love this app and it’s easy to follow. I have already lost 4lbs and it’s only been a week! The different options for meals is amazing and the keeping track of water is nice. I don’t like that fact that I paid for this app and every day it’s asking me to purchase something else. It put a lock on viewing my meals for the week and there is no option to decline the offer it just stays there every day. Now I can’t meal prep because that offer won’t go away and it will only show my meals for that day. Also I don’t like how when I heart a meal you won’t find it saved anywhere so you can make it. Also if you make a meal with the options that it has for you, it says log meal. If you click on that it does absolutely nothing, you still have to log your meal. It won’t save previous foods you ate either. This app is good but the small things will make it better. Stop trying to force me to add on my plan I should be able to decline that!.Version: 6.31.0

This is a really great app ! Finally 🙌🏾Hi guys, okay so first off, I neverrr leave reviews, I’m always that person that goes based off other peoples reviews. Today I started the first day of my free 7 day trial and honesty I’m very happy to say that I really like this app! I gave this app 5 stars because it not only shows you how to do the exercises but it lets you go on your own pace unlike workout videos ! Here are a couple if things that i noticed I really liked! It gives you the rep number and while trying to figure out how to do the exercise, you are not being rushed. There is an animated person (you) doing the exercise with you and showing you how its done. Another thing i like about the app is that, it gives you recipes (that may seem weird) but they’re just suggestions that can seem to be really helpful especially for someone who doesn't know exactly how to eat healthy ! Lastly, i like that the app wants you to be comfortable with your body! The exercises you choose would be based on what you want to work out! Overall, the app is a great starting app for someone who works and doesn’t have time for the gym or simply cannot afford a trainer! It trains you and allows you to work at your own pace!.Version: 2.5.4

Needs more options for the price.Let me start off by saying I do really enjoy this app, I like that it has reminders for work outs, an animated person to show you how to do them and it tells you the reps and counts down for you. I’ve noticed that the recipes circulate within a week, I have seen the same recipes almost 4 times now for each meal. I’m also curious that after you finish the 28 day challenge with select workouts, do they then recycle and you get a new work out to complete? If so that’s fantastic, if not then this app really needs work. If people are paying $10 a month for it and it doesn’t give you new work outs, what’s the point? I would hate to see this app go under because I really enjoy it, but it definitely needs to be more user friendly and equipped with more options. So please app people! Give more workouts after the 28 day period ( if you don’t already) and please give different recipes!.Version: 2.5.7

GoodYou don’t have to pay them or do the 3 day free trial. their meals seem delicious but i haven’t had opportunity to try them. the workouts seems very well put together..Version: 2.2.0

Love the app. But it stopped loadingI really love this app. I paid for the annual subscription. The workouts are really good and they aren’t too hard for beginners it helps people with injuries such as myself and has the challenges to further you on your journey. So far I really like it. But the problem is now the only thing that is loading is the workouts and the settings page. The calorie counter isn’t loading or the calendar. Is it a glitch? Please help because I enjoy this app.Version: 6.26.0

Buy before you try 😡You have to buy before you try. No thanks.Version: 4.1.0

InterestingI haven’t yet had a chance to try the meal plans but they do seem enjoyable and easy to prepare and I will definitely update my review once I have the opportunity to try them. But for the workouts them selves the thing I’m disappointed with is that they don’t seem challenging, I do feel tired when I come older them and my muscles are sore but I’m not breaking a sweat doing them. Also I’m just in the third of the first program but the workout has been the same so far since the second day, it doesn’t how you the next days workout until you complete the previous day but I can see that eventually the length of the workout increases a bit . So I guess we’ll see!!.Version: 2.0

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