ServicePlanner Customer ServiceIMatt Solutions

ServicePlanner Customer Service

  1. ServicePlanner Customer Service
  2. ServicePlanner App Comments & Reviews (2024)
  3. ServicePlanner iPhone Images
  4. ServicePlanner iPad Images

ServicePlanner is a Field Ministry and Contact Management app designed for Jehovah's Witnesses.

• Dropbox Sync - automatically backup your data and sync across multiple devices.

• Integration with Territory Helper.

• Today Screen - quick access to the Timer, Videos, Publications, Website Browser, Activity Planner and your scheduled calls for the day.

• Timer - record your time spent in the ministry or on "other" work (LDC etc). Tap the timer bar on the Today screen or force touch the app icon.

• Contact Management - centrally manage your Calls with a searchable Contact list. Colours are carefully used to indicate the Contact Type and render a heat map showing if your visits are overdue or on schedule. Swipe or long-press on a Contact to quickly reschedule or update a contact.

• Contact Visit History & Library - quickly access your call history with a list of previous visits. Colour again is used to visually indicate the Visit Type. Define your Next Visit Date and Plans. A central Library for each contact shows all of the publications you have ever placed with them.

• Contact Filtering - powerful filtering allows you to define how you Group and Sort your calls. Search for Contacts using Tags, Language, Locality, Next Visit Date and more criteria.

• Map View - get an overview of your Calls, search for addresses, place custom markers for the location of your Car, Territory, Kingdom Hall, your Home and more. You can tap+hold to create a new Contact straight from a map location.

• Library - centrally manage Publications and Videos. Optionally add Cover Art to make it easier to visualise items. Video locations can be downloaded for offline use, or streamed to free up storage space. Add items to your Today screen. Note that the Library is empty by default, users will need to populate it themselves.

• Websites - use the inbuilt browser to show web content. Bookmark your favourite websites. Supports Reader View with Themes. Reader View supports Chinese Pinyin, Zhuyin, Yale, Sidney Lau above Chinese characters when reading content from the official websites.

• Monthly Activity - plan your daily activity with Planned Hours vs Actual Hours. Projected Hours indicate if you are on track with your time.

• Service Year - see at a glance your hours per month and a summary of your activity for the Service Year. Projected Hours indicate if you are on target to reach your annual goal.

OR ...

* "Shared in Ministry" Mode - You can optionally switch both the Month and Annual calendars to just show a green tick when you shared in the ministry, instead of focussing on hours.

• Scheduling - define your Annual, Monthly and Daily Hour Goals. These will then be used to track your progress for the Month and Year. Apply your Daily Schedule to your Month and view the Projected Hours - so easy to see if you will get your time in or if you need to alter your schedule.

• Witnessing Partners - arrange your partners each day. Contact your witnessing partner by SMS, Phone, or messaging apps. Mark the arrangement as confirmed or not. Icons on the calendar indicate days with arranged partners. Optional integration with iOS calendars.

• Reporting - support for multiple Hour Credits and Carry-Over Minutes. Your Monthly Report can be submitted using Email, TXT, Telegram, WhatsApp, LINE, Hourglass or NW Publisher.

• "Other Hours" - log your non-ministry hours such as LDC or Branch Consultation work. Up to 5 "Other Hour" categories can be scheduled and planned alongside your Ministry Hours. Configure the category name (eg "LDC") and Reporting options in Settings.

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And this is just the beginning!

Please check the website for details and support:
www.serviceplanner.app

Requirements: iOS 14+
Some mapping features require a connected device.
All support and documentation is provided in English.
Some cannot locate the app because they search for "Service Planner". The app is called "ServicePlanner".

ServicePlanner App Comments & Reviews

ServicePlanner Positive Reviews

Love ease of the app!!!Im gonna start with the only problem I have but it’s not enough not to make me promote and use the app- lately it’s been crashing. I have had the territory helper for over a year now. I don’t know if I have to many notes or what but at times I have to open the app at least 3 times before it allows me to open. Sync is kinda of a pain at time too cause it takes a bit to synchronize with iPad. Not that big of a deal. All other features are awesome. I’m really enjoying this app. To have everything in one place and super handy. Been connected to territory helper is the best. My favorite thing is notes and planner. I can see how many hours I need and see what I did for each day. Keep up the good work!! Thanks for an awesome place to keep service organized!.Version: 2.2.3

Love for the most partThe app keeps crashing. Especially when I try to turn in my time. I just started using this app to try and integrate with territory helper. It works well but I really wish there was an easy way to mark a unit as completed or as without having to change its status or whatever I just want to be able to say it’s been visited I don’t have to go back. The options available seem useful for the territory servant or future publishers but it’s not super user friendly when you are actually working the territory. Am I missing something? Love how the hours planning works, it really helps me see where I’m at in the month/year and stay on track! Developer contacted me to explain issues.Version: 2.4.0

All in one placeI love the features of this app. I used to keep an annual plan in a spreadsheet for my time. This has a monthly/annual planner built in, awesome, fast and easy. I like that I can see placements via the pics of the literature. That I can add videos temporarily to the home screen for Calls that day, and then remove them later. How the summaries are just what is needed. The planned call feature is something I had to manually do before this app, now so easy and keeps Calls in priority. Glad it is here for the new service year! Worth the price, far more..Version: 1.1.1

Best App for ServiceI had been wanting to have an app for service and had downloaded one but it was hard for me to get into, so I never used it. When a tablet group recommended this I thought if Matt did this it had to be fantastic. I did not see where tutorials were at so played it by ear and figured most of it out. When I ran into a problem I emailed Matt and ( I think he sits by his puter as much as I do) he showed me the website and fixed the problem with this last update. If you don't have The Equipd Bible app by Matt you are truly missing out. Linda B.Version: 1.2.3

Just what I neededI’ve had this app for awhile and only used it to record time. Now that I’m pioneering I’m taking advantage of a lot more features. This has been invaluable in keeping me on track. I can immediately see what adjustments I need to make and then easily do so. Plus being able to group my RVs by neighborhood saves me from driving back and forth… I can easily see everyone I need to visit in one particular area. Thanks to the developer for the practicality of the app..Version: 2.6.8

Love itIve tried a handful of service apps but this one is BY FAR the best. It covers nearly all bases. If you use territory helper this the the app for you! Keeps your notes very well organized, you can literally label and note every single household/ call. The only issue i have is i cannot generate a summary email for one of my calls which has a ton of notes and id like to share with someone. Other than that, no issues, only a few additions could be made at this point, its a nearly perfect app. Great work.Version: 2.5.1

Ohhh the ❤️So I am a bit of a tech lover. Due to city wide changes I ended up in a whole new territory. Found out about Service Planner and made the switch!!! Loveeee it. Sending reminders sets to my partners, setting goals for the month/day, using my dashboard to play videos, sending my hours with messages regarding additional credit hours, and the combo with territory Helper just about made me faint!!! -ohhhhh the happiness and organization I have come to is wonderful. Literally all I need is my phone. Thank you thank you!!!.Version: 2.2.2

Just what I needed!Switched over to this app and started using it this service year. I love the filters that allow me to organize my calls. That’s exactly what I was looking for!! Our territory here is large so the map and the filters allow me to organize and view my calls when I’m in certain locations. Also it keeps track of when to make my return visits and color codes them so no one gets forgotten! Love, love, love this app!! 😊 Thanks for the hard work!! Acts 20:24 ♥️.Version: 2.2.3

Best service app out thereI love this app! Especially the map where you can pin calls and the service time planner/ calendar are better designed than in any of the other apps I’ve tried so far. One request to the developer would be to let the user create call types for the profile - we work a lot of refugee homes for example and none of the types applies to that kind of call so more control in that are would be nice. Great app though!.Version: 1.3.2

Simple but deep.What a great app in such a short period of time. What a joy it has been to slowly migrate my old calls into this and add new ones. I was looking at what he has coming on the horizon for ideas and it is just going to get better. May I suggest a in app purchase for a tip jar. I would love to give a little to continue to support the hard work and development of this app and to this hard working brother. It has really organized my ministry. Thanks again..Version: 1.2.3

Really great field service appThis continues to be my favorite field service app. It really serves me well as a pioneer, keeping track of my return visits and reminding me when I'm due to make them. I continue to find new things I can do with the app. Well worth the investment. The only thing lacking for me is a way to manually add territories so I can keep track of them in the app as well..Version: 2.6.8

Next visitI really enjoy this app for my ministry. Some key features I use: -Ability to record "Next Visit" while recording what just happened on this visit. Works SOOO good to put linking question etc in this box. Shows up on top of the 'Visits' tab. -Calendar. As a pioneer I like to see how the month is going. If I change a service day to do something or help someone its nice to see how this affects my goal of hours for the month and the year. -Add notes to any day on the calendar. I use this a lot as I like to try and remember who I worked with out in the ministry or maybe why I missed a certain normally day in my schedule. So many other things as well. Thank you for your hard work and regular updates and improvements!!!.Version: 2.2.1

Very useful.Great app! The map section which shows you your closest return visit to your location is in valuable. What would be nice, is the ability to select the right address from a drop down menu or something, when using the pin point location for the address you need when you’re entering an address for the first time for a return visit..Version: 2.3.3

Five starsI truly enjoyed my ServicePlanner it is not like the other apps that I find difficult to operate service planner is easy for me to maneuver and I get great joy it also keeps me up-to-date with my calls when I’ve been there and what was discussed I recently had a problem with my summary of placemats and the problem was immediately addressed by I Matt and will be Eliminated With the next update thank you IMatt.Version: 2.2.0

The days of 2 apps to do one thing are over...The days of 2 apps to do one thing are over... I have used 2 apps to manage all of my my field service activities. There has not been a one app with all the features I was looking for until this one. There is still some tweaking needed but the developer is very responsive so at this point I am very satisfied with what had been done..Version: 1.2.0

Best Field Service AppThis app is very well thought out and polished. Especially good for planning out your activities daily, weekly, monthly yearly. Keeps track of partners you may want to work with and integrates with your calendar. I also love the reminder notifications for calls and studies. Many, many more features to help you ”fully accomplish your ministry” and well worth the price!1.Version: 2.5.1

Simple and easy to useI love this app. It makes recording time and info for call quick and easy. I also love the ability to be able to send all the call information to others from the app via email. I recently participated in a campaign and was able to give all my notes to the local publishers without any problem. Thanks for the great work..Version: 2.2.3

IMatt Does It AgainWhat an excellent tool. Some of the features I appreciate are: •One can download publications into the app and, when recording a visit, select the one you used or placed with a person. (No need to type it in manually.) •You can choose to view your calls as a list, or in map format. •Reminders appear when it is time to visit, and the frequency can be adjusted. •You can even record an attempted visit who was not home with a mere touch of a button, which helps you analyze what might be better times to call. There are many more features that I have yet to explore, but given the reputation of iMatt Solutions, I am confident that I have finally found a service app that I will not discard..Version: 2.2.1

This has been a true gift!Before using this app I had tried using others with some limited success. After having used the app for several months, I can truly state that it’s the best app to date for the ministry. Several friends in the hall have also commented on how powerful the app can be as a help to the ministry. Thank you!.Version: 2.2.3

5 stars!Great app, well worth the $4 price. I downloaded it primarily to use it to plan my hours for pioneer service, and it works well for projecting future hours as well as tracking your current hours. I didn’t think I would utilize the Return Visit Contacts feature after not liking it in other apps, but it works quite well here..Version: 1.3.2

Love the appTotally worth it! Has really helped with keeping track of my return visits, placements and hours! Only one suggestion, would love to be able to change the color of the pins on the return visit map. For example, green for calls I just went to, yellow for two weeks and red for a month. Love how much the developer updates the app and would love to see this feature included :).Version: 2.2.3

Just awesome and productiveOne of the best app for the ministry that helps publishers to accurately input time, publication and calls. But also helps us to build our personal library to highlight materials to use in the ministry. Takes out the task of having papers and other apps to do the same task. I thank your developer and have shared this app with many..Version: 1.3.5

I love this appI’ve been using and referring this app to many friends. It helps me to get organized and track my progress. The color coding of the notes is an added bonus! The only thing I wish this app had was the synchronization between devices..Version: 3.0

Extremely well designed ministry toolThis is one of the best tools that I have tried for use in the ministry. Intuitive and easy to use. It is clear that tremendous amount of time was spent developing and improving this. Keep up the good work!.Version: 3.0

Well designedVery well designed. Feature rich. A bit too complicated for me to figure out-I had trouble finding where to actually add my hours. Note for Matt: thanks for the response, that helped a lot having it pointed out! I just needed to poke around a bit more.Version: 2.2.0

Many Thanx!Thanx for all your hard work helping us to be always organized. I know technology can be frustrating at times, but I appreciate your continued hard work. This is my first year of pioneering and thanx to you I feel I am organized and always on top of my RV’s..Version: 2.2.4

Detailed appJust started using this app but can already tell it’s going to do so much more than the other service apps I’ve tried. Tech Support has been quick. For us older ones it might be good to have a more explanatory tutorial. But 👍 so far..Version: 2.0.5

Just checking...Thanks soooo soooo much this amazing app!! It is extremely helpful. I wish I could give TEN STARS!! 🌟🌟🌟🌟🌟 🌟🌟🌟🌟🌟 Just checking... as we're moving forward with the blessing of our new simplified FS report, and won't be reporting placements / RV / videos / etc, I wanted to ask if those fields will still be able in the app... For instance, it's helpful to know which videos have been shared with a return visit / Bible student, just for my personal records and so I know what the student is working on....Version: 3.0

Really can’t say enough good things about this app!Only thing, it’s rather annoying to have to manually enter all publications... would be nice if a default list existed that could just be edited to add the info from the society though.Version: 1.1.1

Service Planner AppI just want to say that the developer has done a fantastic job! The design of the app is so organized and easy to navigate. He has covered every aspect of our ministry. Thanks to Jah!!! From a Happy Pioneer..Version: 2.6.8

One of the best app for JWsI sincerely appreciated the hard work and dedication to develop this app. It has been a great tool to track all field service related activities. I have been following your work for quite sometime..Version: 2.2.0

Best App!I am 63, new things do not always come easy at this age. I decided to try a new way of keeping service hours, I am absolutely delighted with this app and the ease at which it took to learn how to use it. Thank You very much!.Version: 1.1.1

Great appAs soon as I could change my thinking about how to keep track of calls this app worked. I love the ability to checkout territories from territory helper. Needs to be able to track not at homes with territory helper and would be perfect app!.Version: 2.2.4

Very useful appI have used a number of apps for tracking my ministry, but this one is the best of them all. It is solid, has all the features I need, and is easy to use. Highly recommended!.Version: 1.3.3

Mac comparability would be great!I’d love to be able to use my favorite service planner on my MacBook with Apple Silicon. That would be super! Thank you for this amazing app and keep up the good work!.Version: 3.1.0

Great service appThis app is one of the best on iOS fulfill service tracking. It does everything you will need to do. The only thing I would like to see is integration with NW publisher so we can send reports right in.Version: 3.0

Compatible with HourglassIf your congregation uses hourglass to report time, this is compatible! It sends everything you’ve documented for the month straight into hourglass. My favorite feature is the scheduler. You can input your goal and set a service schedule for each day of the week and then apply it to each month. This app has really made me keeping track of my ministry seamless. Thank you so much for this!!.Version: 2.5.1

Love the easeI love having everything I need to stay organized in one place. It was easy to learn to navigate the app and I am always telling my friends about it..Version: 2.3.1

Live itI find this app extremely helpful in keeping accurate notes for the ministry. Thank you for the time and effort it took you to create it. 😎.Version: 2.2.3

Great service appI have been so pleased with this app right from the start and it continues to get better with each update. I love Equipd and know that this app will prove to be the best app for service..Version: 1.2.3

Great, but ....I finally got this app because it allows me to do what I need to in a Field Service app. However, it will not let me go to the next visit. I try to update my notes, I hit the word done, and nothing. If this is not fixed shortly, I’m going to have to find another app..Version: 2.4.0

Excellent supportWorks very well. If you have an issue, which is rare, Matthew is quick to respond and goes above and beyond to help you get it resolved..Version: 1.4.2

Just one thing......I would really like to see my LDC time and my field service time separated. I know there is an "other time" option but when it totals it isnt separate and it can get confusing..Version: 2.2.1

Just what I've been looking for!LOVE it! Excited for the future features and how responsive the developer has been, thank you brother!.Version: 1.1.1

Final found a good app!I was looking for a goo reliable app. I came across this one and it’s just what I was looking for. Keep up the good work!.Version: 3.0

Love This AppEvery thing is working great. I really enjoy using Service Planner. I have the opportunity to play videos and put pictures of literature I have placed. GREAT APP. ONE SMAII THINGS THE APP HAS A RED 1, ON IT THAT WANT GO A WAY. WHY?.Version: 2.6.5

Great AppGreat App. I am a user that goes all the way back to Service planner for windows mobile. I loved it then and love it now. Thanks much for you labor of love..Version: 2.3.1

Can’t open itI love this app for my RVs and keeping track of my activity, but today it won’t open. I get the blue screen but nothing comes up. I’ve rebooted my iPad, but nothing. Any ideas?.Version: 3.1.0

Won’t OpenI have learned how to organize in a way I Likeke. I went online to check out the Territory Helper. When I went back to my Service Planner it now will not open. What can I do?.Version: 2.5.0

Short Learning CurveGreat app, pretty intuitive. Would love to see if there can be a widget on the next update to quickly add the hours/placements/videos. Totally worth the $4 🙌🏼.Version: 2.3.3

Lost my callsHi I really love service planner. I have been using it for some time now and its a 10/10 for me. Very nice awesome. But yesterday I updated it. And Today when I’m out to see a call , all of my calls are gone. What can I do to restore it. I cant find a restore feature. Please help. Thanks..Version: 2.5.0

Best IOS Ministry App!I’ve been struggling to find an app that I like since having to stop using my previous one. This is by far the best app available for IOS. I’m hoping that a few more features could be added soon and it would be even better. I’d love to see it updated so that I can turn off tracking of publications/videos etc or turn it on for personal use. And I’d love to have the option of seeing my calendar view in the Home Screen instead of another tab. This app has so many features that are customizable and I love that. The mapping of RVs is also spot on. Definitely recommend!.Version: 3.0

InvaluableUntil the light gets bright enough that we stop recording any information, this app will make what I find to be a painful process almost pleasant. The layers of customization and thought that went into this are phenomenal. Thank you!!.Version: 2.4.0

NH’sGreat app, well done! Can’t wait for the recording NH’s update👍🏼.Version: 2.4.1

Almost perfectI bought this app for a couple of reasons. 1) Its integration with Territory Helper. 2) Its promise on the How To web page that recording NH’s will be an upcoming feature. When that feature gets implemented it will be the perfect app, and my review will get updated to a full 5 stars..Version: 2.4.0

Best app ever!Thank you for this well thought out app. It's so good! One request : any Chance you can make it so you can count more than two types of hours? For example at the moment I can have it set up to record my ministry hours and commuting hours. Could you make it so you can record a third type of hours? For example ldc etc?.Version: 2.2.3

Suggestions utiles pour compléter cette merveilleuse applicationC’est un excellent outil pour le ministère assez complet. J’aurais donné 5/5 s’il y avait quelque part dans les visites, de la place pour noter par exemple pour les premières rencontres (description de la personne, sa situation, l’environnement, les sujets traités) pour les études (les progrès, les chapitres abordés, les difficultés de l’étudiant, les points à accentuer, les pages début et fin des publications étudiées etc). Un espace pour prendre des notes âge divers endroits rendrait cette application très utile et indispensable. Un autre aspect à ne pas négliger concerne les pionniers qui peuvent utiliser leurs heures comme volontaires (LDC) et les autres formes de témoignages (public, téléphone), ce qui n’a pas été pris en compte et c’est eux qui auront une utilisation plus intense de cette application. Un dernier point touche les cartes: il faudrait donner la possibilité d’utiliser Google maps et non exclusivement Apple plans..Version: 2.2.4

Best Service AppKudos to the developers. As a 28 yr pioneer, I love the many features such as scheduling, geotagging calls and the reporting features just to name a few. Great that it integrates with Territory Helper. Well done!!.Version: 2.2.3

LOVE this app!!!I love everything about this app. Wow! But top is I don’t want to SO focused on time, rather people. I love that I can just glance at the month and know where I’m at, depending on how much red there is, and make adjustment in seconds for unforeseen pop ups. Amazing!.Version: 2.2.1

Best Service app ever !!!Every app you have ever designed Matthew.. .. truly is a work of art...they are well thought out in every aspect...this service app is a gem...especially for us in foreign language...i love that we can arrange our calls into different areas of the city & beyond...i also love that i can download our service videos into the app itself...makes it easier when we are already in the app & checking on our return visits...thank you so much for focusing your attention on the ministry & making it easy for the brothers & sisters worldwide to do the same...may Jehovah continue to bless your labors in behalf of him.Version: 2.1.0

Simply the bestI have tried almost all the applications for the ministry and this one is by far the most complete and well designed!.Version: 2.0.5

Feature Rich and Well DesignedI’ve been recording my field service records on my phone for years but this app is the best I’ve come across. Lots of features and integrates with everything else I use perfectly. The tech support is second to none, I’ve received detailed answers to all my questions right away..Version: 2.0.1

The best Field Ministry app on the App StoreGreat app! You have done a tremendous job in keeping the app feature-packed and intuitive at the same time. It is now easier for me to keep track of all my ministry information when compared to the app that I was using before. I have a few feature requests for future iterations. Hopefully they are not too hard to implement 😉: - Adding the ability to move / change position of videos and publications in “Today Screen” - Marking videos with an icon when they have been downloaded. - Playing downloaded videos right away when tapping on the Play button instead of asking which resolution to play. If multiple resolutions have been downloaded, play the highest one. Thank you for all your hard work..Version: 1.4.2

The Best yet!Great ministry tracker and scheduler. Help and support is prompt and professional..Version: 1.4.2

Amazing!I can’t get over the detail and thought you have put into this app. Everything I wanted in a service app and more. Thanks for all of your hard work. It’s much appreciated!.Version: 1.3.5

A lot of work...Every single publication that you want to say you placed had to be inputted.... I would assume that by paying $6.99 that would have already been done for me... it’s a little misleading in the pictures because it looks like they are already done for you... this app has lots of potential but I’m frustrated sorry.....Version: 1.4.1

Such a great AppSo far so good! Coming from MyTime this app has a lot of the features that MyTime was lacking although MyTime was a great app. The developer is super responsive. My favourite feature is the ability to plan my month and track my progress right in the app. This feature is exactly what I was looking for!.Version: 1.1.1

Best service app hands down!I tried three other service apps (which shall remain unnamed) in the last ten years and they all had interesting features but always lacked in some way. Then came service planner! It has all the intelligent features and gets five stars on its initial launch! I love the fact that the activity page allows me to see what I've done daily on a monthly calendar instead of a scrolling list - so interactive. Auto-Dropbox sync works flawlessly and allows me to add data on my pad without having to squint on my phone. Great job! Thanks!.Version: 1.1.1

What about the Apple Pencil?Your new app is fine, but would you in the future be adding Apple Pencil support? If so that would be great!! Since many of us prefer to write rather than type! You are right about the stars though, your app does perform in the way it should! But I am still hoping for Pencil support soon, and I am sure that I am not alone, when it comes to apps these days!! Keep up the good work though. Regards.Version: 1.1.1

Très satisfaitTrès bien fait.Version: 1.0.1

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