Veo Customer Service

Veo Positive Reviews

Rip offThey found a way to make certain spots off limits going into the metro north station,, it’s understandable,busy area ,,, but to make it hard for someone to log out so it charges by min .it took me like 4/5$ dollars until I get it to log out so I can take a photo . I understand companies are new an trying to make money but to rob an steal an find a way to penalize people for making a mistake,taking there money will definitely make people reconsider,I can’t see them sticking around to long a good idea for the community but if another company comes an do the right thing , they will lose out.UptownplayerVersion: 3.19.23

Ripped me offI rode a scooter on the same track I have written it every day for the past month, and all of a sudden stopped working. I tried to Park it where I normally do, were there were seven other scooters already parked, and it said I was in a no ride zone. So IWent to the next parking location, same thing. I tried four total and still no parking, it has been 20 minutes of just racking up my bill, I’m late to a meeting, and just want to Park it so I can get to my car. Currently walking almost a mile to my nearest location. Dragging the scooter as the Excelerator still does not work. I even called customer service, and they said that it was my fault that I was in a no ride zone and can’t Parkette, but there are tons of other scooters here, and I’ve parked here many times before. Very frustrated. Update: just got off the phone again. Second lady ended it for me and took off the minutes of my walking around, cutting my bill back. It took 2 phone calls and 5 parking locations but I finally can get where I need to go. 2nd lady couldn’t have been any nicer. Updating from 1 to 3 stars solely because of her.Swartzie16Version: 3.11.3

Here but not in a helpful wayWhile there are many scooters and bikes all over campus there are rarely any that work. I was told to download this app because it’s an easy way to ride around campus, but I can spend five minutes scanning the QR codes and find nothing. Meanwhile I could have walked to where I needed to be. The bikes are also the worst things. While they have a basket and cup holder you’ll spend all your energy tryna to get that thing moving even slightly. And if you’re ever trying to report a problem forget it. The problem center is no help, it asks dumb questions and when things you might have already tried, like unlocking the vehicle, doesn’t work it just gives up and tells you to contact a human support. And if you do 60% of the time they won’t get back to you. I’m writing this review while walking because like always none of the scooters are working..OphrasgotabigolbootyohyeahVersion: 4.0.12

Broken scooters really drag down the experienceI’m a college student and these are all over campus, and they’re super convenient. However, it’s very possible to get a scooter that doesn’t want to accelerate regardless of how charged it is, no matter how much you push off. Most riders won’t report broken scooters (myself included) when they’re only taking one to save time; reporting a broken scooter wastes time. I’d just add a prompt for rides that last less than 80 ish seconds along the lines of “hey that ride was fast, was your scooter experiencing issues?” to expedite the process of scooters being repaired faster The only other major complaint is there’s no way to tell a ride is under maintenance until you try to unlock it, which again, these save time so anything that makes users waste time feels incredibly bad Otherwise they’re pretty fun, convenient, and inexpensive.GrimmthereaperVersion: 3.19.25

Gps SystemI think this app is overall good. I think the 1 and 2 stars reviews are over exaggerating. However, a really huge improvement on this app would be adding a gps system. If you have somewhere you want to go but you don’t know how to get there you would most likely use Maps or Google Maps to get there. The problem is, Google Maps may say to take a certain route and when you arrive, you find out you can’t pass there because its a no go zone on the Veo app. (Which happened to me) Veo should give you a personal gps route avoiding the no go zones and the slow zones if possible. In addition it would be great if they could add a phone stand on the scooters making using a gps system far more easier..FireXBroVersion: 4.0.8

Bikes and customer service are excellentI’ve tried Veo, LINK, Lime, Wheels, Ofo, Spin… pretty much all the bike/scooter companies that have come to Seattle. Veo *by far* has the best-maintained bikes and most reliable app. When I have reported issues, I always get prompt, excellent customer service. With the larger wheels, Veo bikes are much safer than the many stand-up scooters around the area (I broke an ankle which I hit a small pothole riding one of the stand-up scooters). I’ve also found that Veo bikes are the only ones with enough power to go up Queen Anne hill. I really hope Veo will bring bikes to Fort Collins, CO in the future!.Lexipotter7Version: 3.19.0

Great experience and fun!!I have been a micromobility user and fan for a while and I noticed that VEO is keeping update their vehicles and adding on user friendly and safety features on their vehicle. I’ve been a customer for multiple providers and I tends to ride whichever is closer to find. But honestly I will always choose Veo when possible. Their product appears to be young and energetic. App is easy to use and their customer support team is fantastic as responding to my suggestions. Keep the great work!.SsxcestVersion: 3.18.3

These Scooters are Convenient but There’s Two Issues1. Some Veo scooters for some reason are half the speed of the other scooters at full throttle even if they are at full or near full charge. 2. After you submit the photo to lock the scooter and end the ride, sometimes, the app will load for a whole minute or two and in that time your account will still be charged even though you aren’t riding the scooter. I do believe that this is just some type of way to get those few extra cents out of our accounts because other apps that rely on Wifi work just fine on my phone so it can’t be a data or Wifi issue..Haseeb KhabibVersion: 3.10.0

St. Petersburg / worked wellUsed this for a weekend in St. Petersburg. Plenty of parking areas around. Ride is smooth & quickly got the hang of it. Reasonable price and quicker than walking. Very pleased we found these & would use them again if back in the area. Be aware the scooter sounds when started & done but isn’t very loud. The app is nice but could be nicer. Adding the ability to map our trip in the app would be great. We were juggling between Google maps & the map in the app to find the closest parking near our location..ZimaCherylVersion: 3.20.5

No ride zone doesn’t workWas going to give 1 star but customer service was swift and nice and kindly refunded my deposit, so I upped it to 3. I tried 3 different Veo bikes, all of which were parked in “no ride” zones and therefore wouldn’t start when I tried to ride. Of course, I didn’t find this out until I clicked “start this ride” and was then being charged. I would think that if they have the technology to tell you where the bikes are parked, and the technology to identify “no ride” zones, then they should have the technology to let you know that you can’t ride the bike you are about to get on. Epic fail IMO..Visiting SeattleVersion: 3.19.14

First time renting a bikeWould’ve been 5 stars but I was in the right location and the bike wouldn’t let me end my trip. I rode all the way up the street thinking it was the right place it wasn’t. I tried customer service and was unable to get anyone just got a voicemail saying they’re unable to take my call. I ran in to someone else who I saw entering the park as I was exiting while trying to find a drop off location and they told me they dropped their bike off in the EXACT spot I was at to begin with that the bike wouldn’t let me end my trip at. So I had to ride all the way back to where I was. Wasted almost 10 mins..Bola AdeVersion: 2.3.7

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Veo Negative Reviews

Good, until it’s not…This idea is great and I’ve been using it for a couple of months and it’s worked great. Until that wasn’t the case. I use this to go up a hill which leaves pretty me sweaty and tired even before getting to work, so this was a blessing. The problem, and it’s not a big one until it happens to you, is that it doesn’t tell you when you click on it through the app when the bike is defective UNTIL you unlock it, and it also applies the first minute. Which means that I just lost over 1 dollar if it happens, it’s annoying if it happens once, it’s a problem if it happens twice, and it’s something that has happened to me three times in a row on different occasions. The app has the ability to unlock the ride but not to tell you when it is defective which is something that the bike itself can do, so I don’t understand why that’s a thing unless the company is just so hungry for money that the app will tell you the location, the battery and more info on the bike live, except when it’s defective. If this is not fixed I’m more than willing to go back to walking up that hill and saving money that way rather than investing it on a ride without even knowing if I’ll be able to use the ride that I paid for beforehand in the first place and definitely won’t be recommending this to anyone else. Have a good day..Ian AlmonteVersion: 3.19.25

Poorly maintained vehicles.When VEO arrived in my area they serviced the cycles much better than they do now. The cycles were upright on the sidewalk. Now the cycles can be found laying all over the neighborhood. Are the kickstands working as the fleet gets older? From the rides that I have taken I can tell the cycles are not maintained well. Maybe it was never about maintenance and just that the fleet was new arrival. We have never had more than one or two scooters appear in this area. If you want a scooter you have to ride Lime or Bird. Both of which made a fly-by-night appearance. It was nice to have an option to VEO that routinely charges you for vehicles that do not travel anywhere. Then you have to ask for your money back. Can’t tell you the number of times the throttle was broken and I got charged when gos cannot show a vehicle moving anywhere. VEO declined quickly. It shows no improvement. If they have not added the dark mode to the app that it had before I doubt their small Ui improvements are going to be large enough to make a positive difference. I am still waiting to get my credits when parking in a “lucky” zone. That does not seem to happen unless you mention it. In the spirit of ending on a good note,I have gotten my money back for unjust charges..QuestionKidVersion: 4.0.15

FORT WAYNE Save your Money!!My first experience was great, as soon as I was able to find a scooter. So I tell a friend that it’s fun, and we find him a scooter, only it only had 33% battery left. His scooter would only work at half speed, and eventually not at all, so he got off and walk to another one. Me walking beside him so I wouldn’t be rude just riding also didn’t want to park it it took an hour to find plus I didn’t want to have to pay another unlock fee. So I’m paying to walk beside a scooter and come upon a scooter with a 100% battery. My friend unlocks this scooter for another dollar only to find the brake lever damaged and affecting the entire operating system of the scooter. So he had to end that ride, then we walk another 5 blocks to find one, this one at 39% and is giving him constant gps errors and not functioning correctly. By this time he’s outta money and 2 miles from home. All the while he’s I’m sitting there with a scooter not being able to see how much it’s costing me to watch my friend have the worst time trying to ride one of your scooters. MAKE A CURRENT RIDE COST TICKER ON YOUR APP!! It can’t be that hard. It’s a calculator!! Seriously FORT WAYNE SAVE YOUR CASH!!.260criscoVersion: 2.3.8

Glitchy and will overcharge you or auto shut off scooterWanted to ride a couple scooters in Santa Monica with my GF, she encountered a glitchy scooter that kept losing power or shutting off. I added $10 initially as a deposit, but we rode past that $ amount so it shut off the scooters and then Auto charged me for the remaining amount. Why even do a deposit if your going to auto charge for the balance after the ride??? Seems like a scheme to get more money from people. After it shut off we tried to activate them again on the app but it wouldn’t let me add hers since I had already added her on a previous ride. I did another $20 deposit for mine and at the end of the ride my total for everything was about $35 but they charged me $49. And there is also a $15 remaining balance on my Veo account that I will probably never use. Does this make sense to anyone else? Their payment system Seems like a scam!! Just charge me for the ride and don’t do balance, credits or money in your “Veo account”. Ruined what was supposed to be a fun experience for me.LovemyGTVersion: 4.0.4

STOLE MONEY WITH NO REFUND!!!I went on a family vacation, we decided to try the scooters out because they looked like a lot of fun. However we just saw people riding them while driving by, so we did research to find them, we found the app and I started playing around with it. At the vacation home, I was trying to figure out how it worked and how we paid and everything and it ended up taking a $10 charge out without me realizing. After we got to the scooters someone else used their app as a group ride instead. I never used my app to scan the scooters. I got home, 15 hours away from where we rode the scooters, and realized my bank charged me a fee, and I got confused because I never scanned a scooter. I tried emailing customer support, there was no help, just get told the balance is non refundable but I could transfer it. There was no sympathy from the customer service, considering I live hundreds of miles away from the nearest VEO location. And now my bank account is in the negative:)). DO NOT SPEND YOUR MONEY ON IT, THEY ARE WAYYY TOO EXPENSIVE ANYWAY!!!!.Bananahead03Version: 4.0.1

Love VeoRide but bad customer serviceI’ve tried emailing, calling at all different times, and messaging them through their app and received no response. I only use veoride every now and then to get around my campus. So when I got a notification that I was charged $50 for a subscriptions service I was shocked. I don’t remember accepting this, maybe I accidentally did. But I do not need this and won’t even be on campus to use this over the summer. It also overdrew my bank account. Which I have handled but it is a little ridiculous they do not give refunds especially when I haven’t even used the money. I’ve emailed them twice, I’ve called and never even heard the phone ring, and I’ve messaged them and still haven’t heard a response. Thought I loved this and now will delete and tell people on campus to not get this app because you might waste your money. Wish there was better customer service. App and their bikes are good but if something accidentally happens and they have your card information, you’re screwed..🎨❤💙💜💛👍Version: 2.0.61

Great app but serious issuesI was in Santa Monica beach riding one of the bikes when it died. I tried to end the ride, but it wouldn’t let me end it while it wasn’t in a parking zone. I was also paying for a ride for both myself and my fiancé, and you can’t end just one ride at a time, so I wound up paying at least 25 extra bucks since it was racking up a double bill while I was just looking for a place to park it. Not to mention the pedals on those bikes could be made for toddlers, so attempting to pedal to the next parking zone was miserable. I found multiple spots where there were more Veo bikes, so I tried to end my rides just to switch onto a bike that wasn’t dead, but we weren’t in parking zones, so I couldn’t; even though we were next to parked bikes. Eventually, my ride just ended on its own once I ran out of money—even though I wasn’t in a parking zone. The whole ordeal was super frustrating. The Veo bikes are fun, but they’re not worth the trouble..Lsb100Version: 3.19.2

Veo causes the bike/scooter to stop in the middle of the roadWriting this review to get Veo to fix an egregious safety design flaw. I have configured my account to auto reload from Apple Pay. Twice now, I have been on a Veo ride, on a busy city street (once at night), and the bike suddenly stops applying any acceleration and rolls to a stop. No discernible warning on the bike. It just stops accelerating. Then I get a text message saying that Veo has failed to process my autoreload. This is absurd and dangerous behavior. Veo fails to do its job to process my money (after I’ve literally clicked the “take my money” button), and then Veo puts me in danger by bringing the bike to a stop on a street surrounded by other cyclists and vehicles. Keep in mind this happens about two minutes into a five minute ride. It’s not like I’m on an hours long joyride. Veo, if you cannot reliably process a transaction, just let me complete the ride and then charge me. Otherwise this feature will get someone hurt or killed over a $5 charge..AlexKlibVersion: 4.1.9

I love the bikes but….The customer service is so poor I am in shock!! I spoke with Tynesha who has done nothing for me and was rude. I called because I having payment issues with Veo and Apple Pay. I repeatedly told her that I took a certain card off Apple Pay and the Veo app. However she insisted that that was the default payment on the app. I started to get frustrated and she told me to calm down and speak like a professional. I’m the client!!!!!! I never yelled at her, she was not understanding what I was saying and instead went on telling me about the specifics of Apple Pay. This has never happened to me before. I’ve spent a lot of money with Veo and am disappointed in your customer service. The person sounded like they didn’t even understand technology themselves. She was so rude!!!! Customers get frustrated all the time but it’s your job as a PROFESSIONAL to deescalate I never raised my voice to this person never cursed..Manimoo88Version: 3.19.16

Rip off and scooter didn’t work!App took forever to scan my drivers license- and wouldn’t scan my husband’s at all. When I finally got mine going it worked for about two minutes then it just stopped working. The throttle didn’t do anything. Meanwhile the meter was still going. I tried to park it in a designated area and it just kept saying it wasn’t in the right area so it wouldn’t let me end my ride. So I pushed a very heavy scooter back to the spot I picked it up at, still wouldn’t let me stop it. Tried everything. Finally about 15 minutes later it let us end the ride. They refunded the charge (minus fees, of course!) but only because it was my first ride. NOT because the scooter was malfunctioning. The scooter is still on the corner…waiting for the next sucker. They aren’t even doing anything about it. Horrible app, horrible experience, horrible customer service. Use Lime bikes or scooters instead..DaniJoy15Version: 3.11.0

Most frustrating rip-off everDon’t do it. Don’t get the app. Dont step on the scooter. Just walk, bike, or take an Uber/Lyft. This app is so incredibly frustrating, buggy, and unreliable. So are the scooters. They overcharged me, I called, they said it would be refunded, it was and then another random change appeared a week later, I had to call again, and they said that charge would be refunded… but at this point, who knows. I wish I hadn’t given them my credit card info. Also, THERE IS NO ASSISTANCE IF YOUR SCOOTER CRAPS OUT ON YOU. The app will continue to charge you by the minute until you park it in a designated area. I was scootering with my brother and despite it saying it had full charge, it crapped out 2 miles into our ride. These scooters are heavy and have a lot of resistance if they’re not powered. We took turns pushing the POC 2 miles back to a designated parking place. Not how we planned to spend our visit to St Pete’s from CO..Fiddle skittleVersion: 3.19.30

DO NOT USE THISMAKE SURE YOU READ THIS BEFORE PURCHASING A RIDE There is a HUGE catch with these bikes. There are mandatory parking zones for these bikes that can be MILES from where you want to go. You CANNOT end your ride until you are in one of these zones. So i go for a 1.6 mile bike ride back to my car dealer to pick up my car, and find out the nearest zone is more than 2 miles away, FARTHER than the ride itself. I leave the bike by the curb to retrieve my car, and while doing so, call customer service to explain the situation. She as much said too bad, the clock is still running, thanks for your money, you’re not getting any kind of refund, and oh, put the bike back where it goes. So im forced to shove this thing in the back seat of my prius with both side doors open as i drive 40 mph under freeway overpasses. Worth mentioning this thing weighs probably 80 lbs. The bike itself was fine, brakes were a bit worn, but fine. My problem is with the company. The city forced them to make these parking zones, and they know how unappealing that is to the consumer, so what’s their solution. Don’t mention it. Put it in fine print in the terms and conditions and then blame the consumer for negligence. Ha. Truly embarrassing. Companies like this will never thrive. Anyways. Give your money to companies that don’t operate in the shadows..Andrew762Version: 3.20.3

Non-functional app, unhelpful support.Attempted to use this app to rent a scooter/bike while in town for a football game. Successfully set up an account and deposited money, but the app wouldn’t allow me to unlock any vehicles (tried 6-7 different ones). During the unlock process, the cable locks would never function (no blue light after pressing button). After ~3 separate failed unlocks, I started just receiving a generic “something is wrong but we don’t know what” error. I gave up after spending 20-30min in the rain with no success. When I requested a refund I was told that “the user agreement states deposits are non-refundable”, unfortunately I guess there’s no provider agreement that forces them to provide a service after taking your money. After an explanation, my CC company gladly credited my account and will be handling the dispute. 1 star rating because 0 isn’t an option..MmckinnerneyVersion: 3.19.16

Group ride is a fraudWe rented in Santa Monica, one a sit down, one a stand up. We turned down a street, the stand up said “you are entering a no ride zone” then it shut down. The sit down still worked, so we tried to end the trip but the app wouldn’t let us because we were in an unauthorized area. Not knowing where the approved area was, I pushed the unit to where others were parked, the app would still not end, despite others zooming by me, meanwhile they continued to charge me. Fortunately I did not have auto recharge on, so then both times out. When I called for a refund, the customer service person did give a refund for the unit that stopped working, but not the other one. Customer service said I was not telling the truth on multiple occasions during a very tense call. If you must use Veo, I suggest you do not use the Group ride feature..Shay_FamilyVersion: 3.20.2

What’s the point if they’re all in terrible shape?Veo is in my home city and my car is currently being repaired. To get around I love having this option but today when trying to leave the repair facility my car is located it took me trying 4 different scooters and walking multiple blocks just to find one that would accelerate, the brakes worked, wouldn’t stop on me in the middle of the ride and end my ride for “maintenance purposes” etc. I could have walked the entire distance in the time it took me to actually reach my destination running through multiple scooters just to get there. If you aren’t going to maintain the quality and infrastructure for these scooters, please come scrape all of their busted broken and sketchy rides off of our sidewalks because they’re serving the purpose of an eye sore only at this point..NINJA CHICKENVersion: 4.0.16

Great premise, poor execution!KU campus has these bikes, which is a neat sign at getting students to bike rather than have to walk long distances or pollute. But then, it would be a dream if these bikes were feasible. Sometimes, drivers will yell at you because you are giving the proper hand signals - and they don’t understand them - or you’re using the road instead of the sidewalk - bikes ARE vehicles. But more disheartening is the bike’s themselves. The headlights hardly work, regardless if you take them out at night or try to press the button below the light. Even .50$ sounds a lot compared to walking, and I’d only take biking if neither walking or buses are feasible. Not only is the environment not happy towards using bikes but these bikes aren’t as effective as I’d wished they would be. And why should students paying thousands have to rent these bikes?.LukeNebulaVersion: 2.0.5

Spin Scooters!I would recommend using Spin over Veo. I looked for over an hour and a half to locate a scooter. If they’re are over 100 scorers it shouldn’t be that hard to find one. I got in contact with customer service and he said by the time I got to a scooter it could’ve been taken. So your telling me the hour and a half I took to find a singular scooter it was taken although there are hundreds and I did not see any person riding a Veo scooter? A deposit is needed in order to ride the scooter. I thought I found it, but it was a Spin scooter. I deposited the $10 and now I’m being told it can’t be refunded. I asked if that’s stated within the app, I was told yes, went to see if it is and it’s not stated ANYWHERE within the app. Spin is more effective when it comes to finding a scooter especially in the Rhode Island area. The apps itself does not give you a exact location of a scooter..Superfangirl0Version: 3.7.1

Super inconvenient and borderline theftFound the scooters next to Long beach figure i’d drive one next to the beach. As soon as I reach the beach, the scooter turns off. The app does not warn me that this is a “no scooter” zone (it would probably say it on the terms and service but they wouldn’t tell you). I had to literally walk it for like half a mile outside of that no scooter zone for it to register that i left. All that extra time was charged. In addition, you can’t just park it in a safe place on the road next to other e-bikes and scooters. You need to find a permitted parking area on the app and the app is unresponsive, it doesn’t tell you which direction is which so that took me 10 minutes. I ended up getting charged a huge amount just for walking my scooter and finding parking. Just go with any other service if you can..AnthounVersion: 3.19.8

Charged $80 and didn’t get to rideVeo implemented a “no park zone” recently in my area, and it ruined the whole riding experience. The “no park zone” was not implemented correctly at all. 2 scooters lost GPS tracking randomly so we couldn’t end the ride while time ticked away and charged us. The trail was full of people who were manually pushing their scooters, stranded, and/or trying to switch out broken scooters for other scooters. The scooters stop accelerating mid-ride, if they managed to work at all, huge safety issue as it activates the brakes and almost caused a crash and injury in our group. I used to love riding around the trail system but last night was awful, and a lot of money wasted in the attempts to get the scooters working in my group. Huge disappointment as we planned to enjoy the entire evening on the scooters..CdjdhsjsjskskdbdvxixjVersion: 4.0.0

Exhausting Customer Service Experience, Frequently Inoperable BikesI have used Veo bikes almost exclusively over Bird and Lime for some time now. What used to be a great experience has become sub-par. Throttle and gear mechanisms are frequently broken or spotty. The process for reporting issues is cumbersome and time-consuming, and customer service fought me each step of the way when I asked for a $7 Veo credit for an inoperable ride, requiring me to send multiple emails and ultimately denying my simple request. Additionally, their ideas and requirements regarding how I should have made the report were unrealistic and unreasonable for the information I was relaying. I will be using a different service now, even though these had been my favorite bikes in town..Yo_bootsVersion: 3.20.9

NOT WORTH ITSave your money trying to use this piece of garbage and get yourself a scooter instead. I used this app to help me get to work faster, instead I am wasting my money everytime to find out the scooter is not working. I’m NJ area some users know how to hack the scooters by unplugging the cables making them bricked. I tried reporting it and getting my money back because the app won’t show anything until you unlock the scooter. I recently got myself a brand new scooter and with higher velocity. Trust me, is best to buy your own UPDATE: I deleted my account because they still overcharged me after I ended the ride. How is it possible from a 5min ride THAT I ended charges me over $15 dollars?? I emailed the complain and they are wordless, they won’t give me my money back saying that I didn’t finish the ride.Steph Van WolffVersion: 4.0.4

Do NOT get this app for collegeApp is difficult to use, the app makes you deposit large amounts instead of just connecting your card to the account like other apps such as spin do. I decided to get the app and ride a scooter to class because I was late; it immediately stopped working the moment I got to campus and I had to now lug a not working scooter to the nearest parking zone all while I was being charged; customer service is rude and unhelpful and the scooters are mediocre at best. Overall 0/10 the point of these scooters are to get to class/work on time but everything but utter wilderness is off ride limits and they will overcharge for their own apps mistakes. If you NEED to get a scooter app just get spin or lime scooters; at least you can ride those while your being over charged..I'm now angryVersion: 3.18.2

Takes your moneySo Veo will take money from your account when you have gone over the money you have deposited, which is fine, but they take way more than they are supposed to. They took 10 extra dollars for going about 50 cents over. This was the second time as well (I didn’t notice the first time), So they’ve taken like $20 without me noticing. They also charge for the time it takes to submit a photo and sometimes it takes a long time, and I’ll have to walk back and close and open the app and take another one. It’s better to just buy your own scooter if you are going to use it even if it’s just once a week. Since I’ve probably spent enough to buy my own and I only use it when I’m in a rush.NapdudvbxVersion: 3.18.3

Terrible experienceI have been using this app for about a month and a half, it is very flawed and unreliable. I have been charged extra on rides I could not take due to mechanical issues. I have had several problems with the ebikes in specific that you are not able to lock or unlock them to use and was being charged. Then to top off these issues the customer service department is not always available or able to get back with you in a timely manner. I’m am appalled that this company is still operational knowing that their customers are being taken advantage of. They definitely need to take a lot of their bikes and scooters off of the street for maintenance and create a better system to make sure they are not stealing people’s money!.Truth7888Version: 2.4.0

No refunds for unused fundsMe and my friends loaded our Veo accounts with a few extra $$$ to make sure the ride doesn’t stop like it did when the funds ran out. Well apparently all the extra dollars we had left after the ride are non refundable. Since we come from a place where Veo doesn’t operate we will never use it again so the unused money will be lost. This is a huge issue and essentially a robbery. You can’t pay exactly for your ride since you need to have extra money on your account to make sure you make it to the proper parking location. I guess it does say that somewhere in the fine print but this is my first time running into such an issue while renting bikes/scooters..Sak reviewsVersion: 4.0.11

Downhill AppI loved the app when it first came out and have used it pretty frequently since but they’ve consistently had more problems the last few months. The biggest is their new vehicles with the new locks that don’t have a button are birtuslly impossible to use. Unless it was left unlocked by the previous rider, they simply do not unlock. Not before a ride or after you start the meter. There’s no Hutton to switch the Bluetooth on the lock so there’s literally nothing to do. And you can’t report broken vehicles unless you can start and pay for the ride, or report vehicles kept locked up by other users..NicknameAlreadyTaken10Version: 4.0.11

May charge you and not workIt’s happened to me too many times, i got to start my ride the app starts my timer. The THING DOESN'T MOVE, I end my ride, no matter how quick it charges me almost 2 dollars, then i tell it that I couldn’t start my ride, and it does nothing no refund, no anything, I've lost like 50 bucks this way. And its just rinse and repeat and there is never a guarantee weather you will get your ride or ripped off 2 dollars multiple times in the same attempts, I once tried 3 times! With 3 different scooters i had to walk to. And it happened all three times, i ended up walking and lost 6 dollars. That day. So there is no guarantee it will work but there is a guarantee itll charge you..IfvodVersion: 4.0.1

Won’t use againLeast favorite app I’ve used. Scooters were comfortable with the seat, but everything else was frustrating. You pay a deposit instead of just paying for a ride (so any leftovers they’re keeping), it’s constantly telling you you’re in a no ride zone so the scooter just shuts down, and similar issues trying to find a place to leave it (which then you’re having to walk it because it shut down AND it’s adding to your paid time). We went maybe 1.5mi and each paid almost $10. Not worth it at all and very annoying.JJ_3232Version: 3.20.5

Misleading customer service repFeel like I had a misleading customer service rep after calling ahead and noting that we would be riding on a trail and where we’d be ending to see if this was going to be feasible and that I wouldn’t be charged for a no-park or no-ride zone and the customer service rep just mentioned about a different section of town were there would be no ride zones and to be mindful of that —- not mentioning at all that the trail halfway in would be a no ride zone ! So we had to walk the remaining trip and still charged over $14. What a rip off. Take the bus and you will actually get to your destination faster. Veo only cares about $$ and not happy customers enjoying a share ride experience!.Shiawaseda99Version: 3.19.8

Not Worth!!!!!It was my first time, at first but then 40 min in they stopped working for no reason. They had battery left and we still had an hour and 20 min left. It wouldn’t cancel the ride at all. So we had to walk the bikes all over trying to cancel them and we were in parking zones. After 10 min of trying costumer service we come to find out they shut them all off at 7 pm. 7 PM!! Like bruh why. There was no warning or any sign that it was shutting off. It just randomly stopped. They canceled our ride and we couldn’t get our ride back. NOT WORTH. If ur thinking about it trust me just ride bikes these things are junk maybe in 10 years they’ll be something similar to this that actually works but for now nah!.Satisfyed cotsumerVersion: 3.4.0

Santa Monica, CaliforniaDO NOT GET THIS IN SANTA MONICA UNLESS YOU PLAN TO BIKE JUST A FEW BLOCKS IN SANTA MONICA. It is not worth getting if you plan to ride it in Santa Monica and Venice beach. The area you are allowed to ride is really small. Once you get into Venice beach, it is a “no bike lane zone” on Veo’s app which means, your bike will no longer let you ride and will lock. Once it locks, it’s almost impossible to push the bike back to the bike zone that is allowed. You will not get a refund on your ride and any additional funds you have on the app can not be transferred back to your credit card. But one good thing was their customer service person on the phone was nice and helpful. I recommend getting the city bikes called Metro Bikes, cheaper and no zone restrictions!.M.IPVersion: 3.12.1

Scammers!!Only put $10 as replenish amount as you will never get this back and it will continue to replenish each time it goes low. If you cancel or delete your account this money in your account goes away. Veo keeps this money or you can transfer the money to someone. If you use this app in a location during vacation but they don’t have Veo by your home you will be robbed of money by them. If you click on $100 replenish and are on a long vacation you will lose $100 when you go home and cancel your account. It’s robbery. Bird their competitor only charges you once for the cost of that ride and that’s it, no replenishment. Don’t let Veo steal from you!!.Robbed by Veo!Version: 4.0.16

ABSOLUTE RIP OFF AND HORRIBLE CUSTOMER SERVICEI live on a college campus where there are many veos to ride. On Sunday Night, I had family in town and I got them all to download the app. Before you can ride, you are FORCED to pay at least $10. Because there were 3 of us trying to ride, I put THIRTY dollars into the app just for none of the Veos to move or be able to ride. After calling customer service MULTIPLE times and the call “failing”, I have yet to get a refund and each person I’ve been on the phone with has either hung up and never called back and/or been very rude and not helpful at all. Do NOT purchase with them unless you know for a fact you can ride!.Amaya321Version: 4.0.12

So many glitchesThis service has been consistently sketchy since I started riding it a few months ago. Half the time the scoots won’t unlock. Occasionally it’ll say it’s unlocked and charge me the unlock fee but not actually be unlocked. And just now, I was riding for less than 2 minutes when it just ended my ride — I was on the street, what if I had been in an intersection? I could’ve been struck by a vehicle. I tried to restart the ride and it said I had insufficient funds — which is fine, I’m happy to add more but it should tell me that before I even start a ride. It’s unsafe to just stop a ride mid way (less than 2 mins in!). I’m over this product..Mfiviwpakxjc2274Version: 3.19.30

ScamYou charge by minute. Here is your scam - your vehicles can’t climb a standard city road in the Berkeley. The vehicle slows down - adds time, you make more money. The vehicle stops and the rider is forced to push the vehicle to a safe spot to park and end the ride - more time, more money for you. While the rider is left frustrated and stuck in the middle of the journey. At the least - you must warn the customer that your vehicles work only on flat roads. I weigh 150 lbs. Your vehicle didn’t even go a mile in the 15 minutes that you charged me for. I could have walked the distance in the same time. I want a refund on my one and only trip - immediately. I shall not be recommending you to anyone until you fix both your pricing and vehicles. You make it hard to report the problem - as you ask for the vehicle number which you don’t provide in the trip history. Micro-mobility is a crucial piece of the puzzle in addressing urban transportation needs. We don’t need scammers such as you in this important space..Disappointed1838Version: 3.19.1

Scam, horrible customer serviceI took a 5 minute ride, locked to a bike rack, took a picture, and exited the app. Apparently it glitched and did not end the ride properly. I got no notice that it wasn’t ended properly, and the 1.5 mile ride was recorded as lasting over 3 hours. I was charged over $100 for a ride that is typically $4-5. When I reached out to customer service, I was told by multiple representatives that it was my fault for not receiving the trip summary and they would not adjust the total. I’ve never in my life had such bad customer service. Absolutely not worth the risk of being scammed by this company. Would give one star if I could..Scout129Version: 4.2.2

No ride zone paradox. Utterly uselessLegit most illogical and insufferable price of equipment I’ve ever experienced. I picked it up and started a ride. When I started the ride, th me scooter wouldn’t move because apparently I picked it up in a no ride zone. How did I pick it up in a no ride zone?!? Someone had to put it there. The result was I couldn’t ride the scooter. And yup you guessed it; I couldn’t end the ride either. Why? Because I was in a no ride zone. Some way, some how, I was being penalized for innocently starting a ride in a no ride so. The best part was that I had to manually push the scooter a mile into a ride zone to end this terrible experience and end the ride so I’d stop being charged..McMigsVersion: 3.11.3

Pay more, get lessAt twice the price of Lime with half the features, introducing Veoride! Features include GPS locations that are never accurate, short battery lives, and malfunctioning scooters. Meanwhile, you'll pay double the monthly cost of Lime! Don't forget they want you to prepay into a wallet, with a minimum contribution of $5. Because pay-for-what-you-get is so 2019. You know those "grocery stores" in college towns that charge $3 for a cup of ramen and $8 for a roll of toilet paper, with a minimum credit card purchase of $10? Veoride is the college corner market scam-equivalent of scooters. If you're reading this, Lime, please come back to Charlottesville. We didn't know much worse it could get til you were gone..Ryandinho14Version: 3.0.5

Rip off—do not use!I was in Santa Monica and saw Veo bikes and scooters. I downloaded the app, but needed to add $10 just to get it activated. (There was no place just to add a few bucks at the beginning of service.) So I did and tried to activate a bike located on the app’s map. Says it’s “under maintenance” and to try another. The green light was on, nothing appeared wrong with it. So I get another one in the map and walk to it—electric bike does not work, even after pedaling to get it going. Fine. Third attempt, scan the scooter and it’s also under maintenance. By the time I was done I was already more than halfway where I wanted to be—but I went by foot! Waste of $10. I’d like a refund..Splish798Version: 3.11.4

Can’t read my documentHow to loose conversion so easily… tried 3 documents and not working ….Concierge24Version: 3.16.0

Cannot verifyThe document reader doesn’t work nor does it instruct you what documents are accepted.Matt McCallumVersion: 4.0.0

Payment options not flexibleI was visiting Santa Monica for a few days and they charged me a deposit instead of the actual cost of my trip. I didn’t get to use the rest of my balance and I requested a refund but they refused..Jellybelly349Version: 3.19.25

Canadians Can’t even sign upWon’t verify Canadian ID. When I click help it just goes in circles.Poipoi367Version: 3.19.25

App refuses to connect to the internetI’m now walking home because the app won’t connect to the internet regardless of the fact IM ON WORKING WIFI WRITING THIS REVIEW.TheGigaboyVersion: 1.3.7

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