Jack in the Box® Order App Customer ServiceJack In The Box, Inc.

Jack In The Box® Order App Customer Service

  1. Jack in the Box® Order App Customer Service
  2. Jack in the Box® Order App App Comments & Reviews (2024)
  3. Jack in the Box® Order App iPhone Images

The Jack in the Box app provides a convenient ordering experience for pick-up or delivery. It’s just like having a Jack in the Box in your pocket, only it doesn’t weigh 350 tons and have people that work inside it. Then there’s the offers and deals you can’t find anywhere else. Like The Jack Pack. It’s like a secret VIP club of rewards. Only it’s not really secret. In fact, please don’t keep it a secret. Tell everyone.

App Features:
· Order food for pick-up or delivery through the app
· Browse the all food, all day Jack in the Box menu
· Find your nearest Jack location
· Earn points, and redeem rewards with The Jack Pack loyalty program
· Special mobile app-only Offers, Deals and App Exclusives
· Enable push notifications and never miss a great deal
· App will read your mind and tell you what you want – just kidding! Or are we…*

*We are. For now.

Jack in the Box® Order App App Comments & Reviews

Jack in the Box® Order App Positive Reviews

It’s about time!I know for a fact I’ve emailed Jack in the Box website asking when are they going to finally join the rest of the fast food world and create an app because they’re probably losing business now just because people like ordering from restaurants that did have apps for pure simplicity of it! And the fact that there is no excuse for a mistaken order anymore as they now have it in your own words or pictures- this is what I want! Looks like I am solely responsible for Jack in the Box finally creating an app as I’m sure no one else ever said anything about it! (J/k) However, that being said, two little problems I noticed were 1) when you order a fountain drink it doesn’t ask you which one just puts fountain drink on the order and 2) some of the customize food icons are not easily recognizable for blind people like me. Maybe write down underneath them what they are as well! Good job!.Version: 2.1.3

May these 2 suggestions be helpful.As Jack in the Box needs no introduction, this review is solely about options missing in the current version of the app. Otherwise, it’s a decent app, navigation is great. Not all options are intuitive, but it is not hard to figure out either. I also like that Jack in the Box provides several discounted items and sometimes even free items in the app. With notification on, I was able to take advantage of these offers. However, I cut down 2 stars because I feel 2 very useful and easily implementable options are missing. 1. A way to favorite all my customized foods. Currently, one can have only one favorite and that will be the entire order you placed. Not just a particular item. I customize many of my items, for example, I like Swiss cheese and tomatoes in my chicken sandwich. For now, I have to do the customization every single time I order. I wish I could save the item in favorites and order through click of a button. 2. There is no way to have multiple payment options. You can store only one card at a time. If the app doesn’t want to give the option of adding multiple sources of payment, there should at least be an Apple Pay option, where customers can choose their preferred card. Hopefully, in the next version the developers have incorporated these. I think these could be very helpful and make life a bit easier, than having to customize every time nor to punch in a different card numbers at times..Version: 2.8.1

Pleasantly SuprisedJack-In-The-Box to me has always been mediocre. I honestly believe almost every other fast food burger joint is better, especially in terms of the quality of the product. However, I will say they are doing a good job with their app. The interface is fluid and simple. I like that they integrated delivery as well. The feature helps a lot in regards to situations where there aren’t freelance delivery drivers(Doordash, Grub Hub, PostMates, UberEats) around. However, here are some things I would recommend, but didn’t feel were critical enough to cost the review a start from the 5/5. The app automatically removes your card information if something goes wrong with the payment or if you type something in wrong. This gets annoying after awhile. Secondly, the app will prevent you from placing an order if you made too many errors in too short of a time period which has literally prevented me from buying food here just because I typed in some incorrect details. Lastly, I don’t understand why they want a tip for delivery with the service fee being so high. I ordered a $10 meal and paid $4 for delivery and $7 for a service fee. I’m not sure what I’d be tipping for..Version: 3.0.1

Bad customer service from local restaurant!We have used the app several times. The deals are great, and it’s convenient to use. But our local restaurant on multiple occasions has refused to honor the order (that we already paid for through the app) because when we came to pick it up “their screen didn’t say the same thing”. We showed them the order in the app where it clearly said what we paid for. The didn’t care and said it doesn’t match what their screen said do they refused to give us what we paid for. Are you kidding me? Another time we went to the same location and we had ordered an item through the app that was new to their menu. Paid for it. Got there and they said they don’t have that item yet. I asked them why they had a poster for it in their window if they don’t have it yet? Another time they told us they have “no control” over the app or what is charged as an excuse to not give a refund for items they refused to give us even though we paid for it! A few other times we got home with our order and items were missing. Clearly we need to stop going to this location because they don’t care, but JITB needs to get on them for taking such poor care of he customer!.Version: 2.7.0

Needs some convenience improvementsLet me say I’m not trying to be negative in this review. The app works fine if you’re ordering for you and you only. The “just for you” picks can be a little weird sometimes but I’ve picked them many times. My biggest complaint is that I order for myself and family, and the most convenient thing for us to do is to have both credit cards on whichever fast food place we go to. Jack has always replaced one card for another though, which means we have to re input the card details every time we switch off who’s paying. More than a little bit inconvenient for something that’s supposed to be faster than going to the window to order. I’ve looked at the account settings and tried adding a card “on file”, but it still just replaces every time, and there’s even a warning saying the previous card will be replaced, along with a message that says “you have no card on file” when you go to add a new one. I’ve tried to add a card, Jack, stop looking at me like that!!.Version: 2.7.0

Bang for your buck!Seriously, EVERYONE loves J in the B even if it’s a “guilty pleasure” you’ve had to have indulged at some point. Like everything else in our lives, things change. Prices have increased for everything (I don’t care about your politics) across the board. You might go by JItB’s and be like “dang, that’s crazy, it used to be only (insert old price here)!!” Well, good news, this app is a time warp and if you just go with the righteous deals they allow and offer, you’ll be coming back to drink from this fountain of youth. Plus, the food is even better nowadays (in my opinion of course), core faves are alive and well. But if you’re still down with Jack as always, like me and aren’t using this app, learn from your mistakes and correct what you can, there’s still time to change the road you’re on. Love this app. In large part cause I love food..Version: 4.3.6

I’ve never rated an app I thinkThis deserves it though, I use ALL food apps.. the design and smoothness for this jack app just blows my mind. I’m not sure anyone else has done as such a great job when creating their food app as well as Jack has. The app creation meeting must’ve been lit.. the buffering/loading design alone is just amazing. I eat at jacks maybe 6-10 times a year.. but that’s because I do go to other places and always have a million options to satisfy my cravings.. but this is one place that never fails to satisfy my cravings. Whether it’s for lunch.. or 3AM drunk as anyone could ever get… the tacos are IT…just IT.. the price is just a bonus, because I’d pay more .. those weird ingredients that I couldn’t careless to know what they are.. I love them 😂 oh and the poppers are the GOAT of poppers from fast food. They’re expensive but that’s why.. Quality is definitely a standard at jacks.. The fact they have some of the best egg rolls you’d ever eaten, says a lot.. this is a burger joint in Murica’ 🇺🇸 and does egg rolls better than any Chinese fast food.. which I also love Chinese food but it doesn’t compare. Congrats on getting my first review Jack, hope someone at HQ sees this and appreciates it the way I appreciate the service I’m always provided at Jacks. Mmmm mmmm mmmmmm! 🤌🏾.Version: 4.7.8

Good app, but....This is definitely my favorite fast food app. HOWEVER, there is one problem. If you order from the one tap screen, I think it automatically uses the last location you used for that order. Because most mobile order apps use the closest store, I didn’t even think about it when I ordered far away from the last time. So I checked again after already ordering, and realized it was the wrong store, 30 miles away. Not even a “this store is far away” warning. So I just did the same order today, expecting it to go to the store I originally ordered from. It ordered to a RANDOM store I had never been to, which is also pretty far away. On top of all this, there is no way to cancel your order! So basically I’ve spent money for nothing TWICE because the app isn’t smart about locations. Please change it so it chooses a closer location, or at least add a warning if it’s far away. And a cancel order option would be nice..Version: 2.2.0

Needs Improvements but overall great appLet me start with what needs to improve immediately! All ingredients need to be an option when customizing a burger/ sandwich,m. For example, I wanted to order a spicy chicken sandwich and it did not give me the option for white American cheese, the picture was yellow American cheese and I didn’t want to risk getting yellow cheese rather than white on my sandwich. Also, when ordering a combo you can only get that once size straight across, we need to be able to order medium fries and a large drink if I wish. Let me justa include that coupons should be scannable at the counter or drive thru rather than only being a le to redeem thru a mobile order; like Del Taco allows. Great app! GREAT coupons, free stuff and percentage off your order, you never see that thru your mailed coupons. Please make the updates I have mentioned, thank you!.Version: 2.4.2

I mean, it’s fine.I preferred the layout in the version prior to the makeover. But it’s ok. Fairly easy to navigate and use but I felt the previous version was easier. I’m glad they added a way to add sauces but it’s in an odd place and easy to overlook. These places always have a “death grip” on the sauces for whatever reason. But that’s besides the point. The reason it only gets 3 stars is you are unable to order on the app the variety of drinks actually offered. For example you cannot order Cherry Coke in the app but you can order in person. You can still add points from your receipt but if they don’t give you a receipt, which seems par for the course, and you forget to ask them you miss out on your points. That just happened to me. Not happy. Also there’s no Apple Pay or even PayPal option. That would make things much more convenient. But overall it’s ok..Version: 5.0.10

Removing food item from app is frustrating!When I started using the app, all food items at my locations could be ordered on the app! Now, I can’t order the Chicken Strips combo for my son on the app because it’s not on the app menu! My workaround is to order everything else on the app to take advantage of any Offers and Deals and speed up getting my food … and then order the Chicken Strips combo in the drive-thru and WAIT for it to be made! — It used to be on your app (it even still shows up on a Previous Order!), so please bring it back. This would give you a higher Star rating. You might also work on ways to “substitute” things on the app (like a soft bun instead of hard grilled sourdough bread), not just “remove” or “add” things. Another thing you can do at the restaurant, but not on the app! Other restaurant apps allow me to do this, so it’s possible for the Jack in the Box app!.Version: 4.1.8

Best food app But!I love this app because it’s the only one to make my food when I want and have it ready when we get there other apps make the food when you get there but I rather not wait isn’t that the point... but anyways the locations don’t check where you are it automatically leaves you at the last place you ordered food and then you can’t change it you have to call jack in the box place a request wait for the response then call the number they give you in the response and wait on hold for 20 minutes so they can find your card and you wait 3-5 days to get it back. They should really have the locator to check the location every time. And you can’t pick your drink. Also you can only add on what they give you onthe side which is not always what your looking for... ( ex. Sourdough bun, Swiss cheese).Version: 2.4.0

Good but can be better.Overall, my experience with using this app has been good, but I believe this app has potential and can be even better. There is a few issues I have about this app and hope that my feedback will be noticed and put into action. First, I hope that they can add a feature in this that allows you to add a new credit/debit card. All I’m able to do is change my current debit card which is slightly time consuming when I switch to a different card. Second, I would like it if they can let us customize and choose our drink when we order meals such as the late night meal. Finally (similar to the previous), I would like it if they let us to select our fountain drinks when we select that option. Otherwise, this app has been good, and I’ll continue using it..Version: 3.0.0

App is good, Contacting Customer Service is terribleI do like the app. It’s gives great deals and convenience without waiting. My only problem is trying to get a hold of Customer Service. I’ve had already 3 orders that I was not able to get a refund from because the location was closed, even though the app allowed me to order. I’m down about $50 and haven’t been able to contact or receive contact about getting a refund. There are other apps that allow me to make a complaint and get a refund email within an hour. This app doesn’t give you that option, other than going on their website and leave a feedback or comment. Nothing really about trying to get a refund on an order……So this is just FYI for people that may want to use the app, just be careful, if you think you are okay with losing some money…..Version: 4.1.8

If the store can’t accept orders, tell us right away!I have used this app a couple dozen times and have been pleased with the efficiency, the ability to customize an order, and the perks. However, today I was placing an order for three of us, and only AFTER I was done working out all the details of the order, confirming it, confirming the store, etc., and went to pay did it tell me that the store (my usual one) was not accepting orders. I wasted a lot of time, and that could have been avoided if the app told me about the issue at the beginning of the process when I selected the store. It will definitely deter me from ordering with it in the future, meaning I’ll go to a competitor as I did today..Version: 4.7.7

Jack In The Box on N NavarroI love this jack in the box there the best compared to the other location times 100, I always mobile order and my food is always fresh and ready to go, N it’s a lady that’s always there when I go, I wish I knew her name but I don’t but she always seems to be my server she’s a kinda older color lady, she reminds me of my aunt so much the way she talks, but she so sweet and she never has not forgotten anything I ordered along with all my condiments. I love there egg rolls and she never forgets my sweet and sour sauce which I also love and my kids. I would recommend this location to anyone any day especially when she’s there. Next time I’m a get her name to recommend her spectacular customer service….Version: 4.0.1

Love the ConvenienceAnd the quickness of how I can place my order and they get ready very well and the Freedom and accuracy to have what I want the way I want because yes we are all humans and make mistakes but now if something is wrong with my order it’s not because of my bad Communication skills it’s would be do to my in ability to fallow very simple and easy directions that it gives me and it gives the option to take off and put on what you want. So I’m very pleased with the app and ordering ability I have but need to have more offers for what I like I haven’t had any special offers don’t know if they still working on it or they don’t have any since I downloaded it over a month and 1/2 ago..Version: 1.0.8

Fast and easy to use, customize.This ordering app is one of the few I've used that works as intended. My only complaint is that the location to order from should be presented up front (as you open the app or start your order). You have to update your location by clicking the little "compass arrow" on the map in order to get your location and then select the restaurant your closer to. Maybe a "USE MY LOCATION" button will really help. Having the option to add and save favorite locations could also help speed things up. Other that that....my order was perfect, ready on time, I chose "Drive Thru" pick up, but because it was busy I decided to go to the counter and had no issues. Great experience..Version: 2.2.0

App only allowed when connected to WiFiI’m sure this is not gonna do any good at all because I’ve been complaining about this for years. The Jack in the Box app only works when you have access to a Wi-Fi connection. It will not work I’ve just data. So, if I am on my way home from work and I want Jack-in-the-Box for dinner I cannot order it on my way home I can use my current Wi-Fi to place the order but when I hit submit I can’t do that once I’m close to the restaurant. Many many many times I’ve had to go to different restaurants and use other fast food apps because of this reason. I love Jack in the Box but this is very frustrating and this is the reason for my three stars otherwise the app would get five star..Version: 4.7.6

Jack in the box appI like the theory of this app : Order your food 5-7 minutes ahead of arrival time and pick up your order at the counter cuz it’s ready when you get there! At some locations that’s true - but not the one on Marina Drive in San Leandro. First of all, no one ever greets you st the counter there - they’re busy bagging up window orders or making shakes or whatever . . . There is no designated spot for picking up mobile app orders (as there is at the Lewelling stir in San Leandro) What’s the point in ordering ahead of time, then getting in a line of people to place orders?) Then, by the time I get in the front of the line and I tell them that I’ve made a mobile order - the cashier looks on a screen that is obviously not monitored very often, and tells me it’s being prepared. 5-7 minutes later I get my order. That’s a sorry process. Maybe I’ll just get my orders in at the Lewelling St. store. It’s a little further drive for me but much less time in the store to pick up my order. They have a designated sign for mobile app order pick up and the food actually gets cooked when I press the button “Prepare My Order”! Hope you can make some changes at the Marina Drive store! Tim Z..Version: 2.4.2

Good app that could be GreatThe Jack app is great for regulars in that they offer discounts and oftentimes free items that you can stack on top of each other. The navigation is okay but sometimes lags, nothing that makes it unusable though. My biggest suggestions for them would be to incorporate multiple payment options, including one that lets you import gift cards. At the moment you can only save one card at a time, so it would be nice if I could cycle different options without having to enter new payment details each time. Other than that, I’ve had no issues placing online orders and the process makes it that much faster for me to hit the drive thru..Version: 3.0.0

Jack-in-the-Box is back in action with applicationsThis application is great it saves a lot of trouble and a hassle from going to the line ordering your food ahead of time and having it ready exactly the way you want it thank you very much Jack-in-the-Box the only thing I can say is could you please offer more coupons and also have cash giveaways or something and also pick up parking spot we’re a jack in the box attendant bringing ur food outside for people that don’t want to come in like McDonald’s does sometimes but other than that this application is great thank you very much Jack-in-the-Box hopefully this helps Jack-in-the-Box become a more successful company.Version: 2.1.2

App needs to changeI really dislike when it’s hard for me to find deals. But the thing I hate the most about the app is that it doesn’t confirm where are you going to pick up at. If you ordered at one place and you wanna order a different place it does not give you a confirmation. Are you sure you wanna order from this place in big old letters it’s just on there very small letters and then you’re screwed and then additional way to get a contact with anybody customer service. So please either have an option to contact customer service ASAP so they can make a change or cancel order or before confirming order. Also confirm where are you gonna pick up the food..Version: 5.0.26

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Jack in the Box® Order App iPhone Images
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