24GO by 24 Hour Fitness Customer ServiceYourtrainer, Inc.

24GO By 24 Hour Fitness Customer Service

  1. 24GO by 24 Hour Fitness Customer Service
  2. 24GO by 24 Hour Fitness App Comments & Reviews (2024)
  3. 24GO by 24 Hour Fitness iPhone Images
  4. 24GO by 24 Hour Fitness iPad Images

Achieve the fitness results you want – inside and outside of the gym – with 24GO®, the Official App of 24 Hour Fitness.


KNOW WHAT TO DO AND WHEN with Custom Workout Recommendations

- Get a game plan for success with 24 Smart Start™, a multi-week fitness plan customized to you and your goals

- Go straight to working out with workouts picked for you daily that fit your goals, equipment and current location

- Add workouts and plans to your Favorites to keep your most-loved sessions on repeat


ACHIEVE YOUR RESULTS FASTER with Thousands of Workouts and Plans

- Explore in-club and at home workouts from 24 Hour Fitness and trusted partners like LES MILLS, Zumba, Kettlebell Kings and more

- Work out at home with 60+ live-coached virtual classes weekly, including strength, cardio, yoga and more

- Adapt Smart Workouts to fit your needs in the moment: skip or swap out exercises, change the intensity, or add or remove equipment for the perfect fit

- Get expert coaching with audio-guided cardio workouts with options available for treadmill, elliptical, bike, rower and more

- Explore multi-week fitness plans for every goal and personalize them to fit your schedule


STAY ON TRACK TO RESULTS with Scheduling and Reminders

- Allow access to your mobile calendar, so you can plan out your week and add workouts and classes

- Receive alerts and reminders about your reserved classes, workouts and training sessions, so you never miss the best part of your day


MEASURE YOUR PROGRESS with Performance and Goal Tracking

- Apple Health integration – The 24GO app can send your workout data (Active Energy, Heart Rate, and Workouts) to Apple Health, so they count towards your Activity Rings. It can also read data from Apple Health (Date of Birth, Height, Weight and Sex) and use this data to recommend 24GO workouts.

- Fitbit integration - Connect your Fitbit account and your 24GO workouts will count towards your goals in Fitbit

- Heart Rate Monitor integration - Add your Bluetooth 4.0 capable device and view HR inside your workout

- Download to your Apple Watch to track your performance during your 24GO workouts

- Earn badges as you work out, check into the club and log activity to celebrate your achievements


GET THE MOST FROM YOUR 24 HOUR FITNESS® MEMBERSHIP

- Find 24 Hour Fitness® clubs, coaches and classes near you when you enable location services

- Use the QR code in the app or on your Apple Watch for quick and easy touch-free club check-in

- Reserve your favorite studio classes, add them to your mobile calendar, set reminders and get real-time updates*

- Add your 24 Hour Fitness® coach to your account for extra accountability and personalized support


The 24GO app is free to download and use. Messaging and data rates may apply. *Not all features are available to all 24 Hour Fitness® members.


The 24GO Privacy Policy is here: https://www.24hourfitness.com/company/policies/privacy/privacy_policy.html


The 24GO Terms of Use are here: https://www.24hourfitness.com/company/policies/terms/terms_of_use.html

24GO by 24 Hour Fitness App Comments & Reviews

24GO by 24 Hour Fitness Positive Reviews

Inprovments neededApp needs to be able to allow me or my pT to record all of my body metrics which can be synced with the apple health app. This would really help so that I can see my progress. Also the check in feature could be upgraded to use the nfc chip in the iPhone and Apple watch for faster check ins. Also it would be nice if locker rooms were upgraded to use a digital locating system that is linked to our member cards. This way i am not having to worry about loosing a key or remembering a combination for a personal lock. Also it would be great if you you pro shop had all items listed in the app were i can pre-order items before arriving at the gym. This way i can pick my order up on my next visit or have it sent to my home..Version: 1.64.0

Ok as a guide to follow looselyI signed up for the weight loss program. All the workouts start out with the use of a band but apparently my gym in Fairfield, CA does not have them for use unless I buy one. I asked the front counter as I have never seen those type of bands there. The front desk did not seem to know anything about what the app has, which was disappointing. I think the staff should be familiar with it. The app only allows me to change the type of band workout but doesn’t allow me to delete it all together. The app should not suggest gym workouts with equipment that are not available at EVERY gym. Also the timer is kind of annoying in that it only times the ENTIRE workout, rather than breaking up each portion although it does allow you to pause. So when if part 3 of my workout is to do jumps for one minute, I have to remember if I started that minute at 15:15 and stop myself at 16:15 or what have you. I did the day 2 workout on day 3 instead but there is no option to move stuff around. Also it would be VERY nice if we could track our progress in terms of weights on different machines or exercises. Overall I use the app as a guide but I do my own stuff as well. It’s nice to get out of my comfort zone and same old routine and do something different than what I normally do at the gym..Version: 1.2.3

I think it’s great but....I think this app is great so far! My only complaint would be that there isn’t a page/tab to show your progress. I want to be able to log my weight/measurements and have it show on a graph. I hate to compare but the FitnessPal app lets you log your weight and you can see your fitness journey on a graph. There should also be an option to be able to choose which progress measurements you’d like to see on your graph. For an example, an option to be able to see my weight loss progress over the month, week or even year. Another option would be able to see your body measurements change over the course of a week, month or year. It’s way more satisfying and motivating to see your weight loss journey that way. Maybe the home screen (GO) can feature your progress. Maybe have the first thing you see be more motivating and encouraging. I would love to input my fitness data on your app and have it all in one place. Something else that I thought could improve was your classes tab. Maybe I haven’t figured it out yet but I’d love to be able to just select my gym for the classes schedule instead of constantly resetting it. This app would be way more helpful if it was customizable to the user. Would love to see these changes! 💪🏻🔥.Version: 1.3.1

I liked the old version betterI liked the older version simply for the fact that I could set my 10 fave clubs and only get class schedules when looking for classes to take day of or later in the week. Also, I liked that before when it listed the club it also told me how many miles away from me it was in case it was a club I didn’t frequent. Also, not a fan of how it scrolls into the next day in the class schedules. Older version was simpler. I was reading through other reviews and noticed someone else was having issues with just looking at classes within their favorited locations. Even if I favorite them, every time I log into the app it resets itself to all locations. I have to select my clubs every single time. The class section could definitely use some improvement. *Edit: ever since I updated the app, whenever I add a class to my calendar it designates to a different time zone. I have to go in manually to change it. Also, the classes disappear off my schedule the next day. I like to go back and track my week. Lots of bugs..Version: 1.16

Would be GREAT with a few adjustments!As a trainer, I was very excited to see that I could connect with my clients via the app! I was disappointed when I found out I can only view their fitness profile/page and not add or share anything like workouts from the app, articles, or Measurements. I would incorporate the app a lot more with clients if I were able to edit and/or communicate with my clients so they always have their “Personal workout plans” wherever they go. I’ve heard that new updates will allow clients to Check into sessions with the app and purchase training which will also be very helpful. Overall, the exercises are very easy to follow and I recommend them to clients, as well as some articles however, we’ve had to waste a good chunk of session times scheduling in-app workouts and GX classes. I think with a few adjustments, not only would the app add more customization to personal training, but assist trainers AND members alike. I’m very excited for upcoming Changes with the app and hope some of these options may become available..Version: 1.3.4

It’s not just the app but 24Go in generalI’ve been trying for too many years, different apps, different gym, influencers apps, influencers routines but nothing was ever like this. Every time I go to the gym, since the first step it feels so warm, people at the front desk are always nice, the gym is always clean and has all the equipment necessary for a good workout; the Zumba class with Melissa on Saturdays is just another level, she’s always so nice, make you feel happy and alive… all the stuff at the location in Lafayette is amazing and the app, has everything I need to push me through the day. I feel energized, I feel guided, I feel I have everything I need it to have a workout routine during the week. I truly recommend it, not just the app but the gym as well (at least the one in Lafayette)..Version: 1.62.0

My new best friendFINALLY!!! I found the perfect app that gets ME! As a fitness enthusiast, I’ve tried other fitness apps out there but nothing comes close to tracking ALL my different workouts AND providing smart digital workouts in one place. Like most busy working moms, I try to fit in workouts whenever I can. Whether its taking a class once a week at 24 Hour Fitness, doing a digital workout at home, or doing a quick run around the block. And best of all, it gives me a different personalized workout to do every single day based on what it knows about me! No more spending time searching online for random workouts and guessing!!! It was super easy to add workouts to my calendar and remind myself to stop making excuses :) LOVE LOVE LOVE this app!! Highly recommend it!.Version: 1.1.0

Helped me organize my workoutsI’m not a “professional” in the gym and kind of felt lost with so many equipment options around me. The app has helped me organize my workouts and hopefully get better results. It’s been a big help for me. 4 stars for my own personal needs. 1 issue...it seems like if I don’t actively access the app on my phone during a workout for an extended amount of time (10 minutes-ish?), it’ll reset. I have to reload the day’s workout and click through the sets I’ve already done and get back to where I am. I can’t tell if it’s a time thing or when I access other apps that causes it to reset. It could also be my old phone..Version: 1.2.4

Better app than most other gymsThis app has a lot of things it does right. I love that they give you mini videos on how to properly do each exercise in their workout plans. I think it would be perfect if you were able to search up individual exercises rather than have to look for it in one of the workout plans. I think it would be even more amazing if you would let us create and customize our own workout plan. I think this is perfect because i don’t necessarily like every single workout in the preset work out plans so being able to curate your own workout plan with the mini how to videos would be a game changer especially for newbies. You can even make it so that you can make your workout plan public and have other people save it and use it themselves..Version: 1.43.1

One of my favorite workout appsI’ve been using 24GO for over a year in combination with my regular exercise routine and it’s been awesome. I travel a lot so having the ability to choose exactly what type of workout I want down to the equipment, length of workout, and body/goal focus is important and something I haven’t been able to match with other apps. Also, the “customized” workouts are so cool! I can make each exercise harder/easier (or skip it if I want) which makes my workout exactly what I need instead of just a general template. Recently they’ve added a ton of fitness class videos so if I can’t make it to the gym, I can follow along and still get a great workout in! Once you try it, you’ll love it too..Version: 1.2.4

A lot of thought in this appThe developers really thought long and hard about this app. There are so many wonderful, CUSTOMIZABLE features. It begins by asking some questions about you and your fitness levels and goals. The first page is a recommended routine for the day based on your responses. After, you can say if it was too easy or you didn’t like the exercises. There’s an entire tab for various plans. So whether you’re a beginner or really have some specific goals in mind—there is a plan to choose from, also customizable in choosing the length of the program and the time you have for each workout. Under the workouts tab, you can choose the workout you feel like for the day, again choosing the intensity level and some with the time customizable as well. The classes tab is similar to the other app by 24 and lists the classes nearby. Finally there’s a tab with various articles to read and learn from. So far, it has also synced between my phone and tablet!! SUPER IMPORTANT! Anyway, a really nice layout with MULTIPLE nice features. 💯💯💯.Version: 1.1.1

I wish it had more featuresI think the app is great, and I use it so often because it gives me structure. For example, I wish we could save workout videos rather than going through the hassle of going back to find the video again. I also wish the app could have a variety of HIIT workout videos that are more specific like upper body, lower body, total body, with equipments, and no equipments. Lastly, the strength videos are mostly working with machines rather than incorporating other equipments like the bosu ball, free weights, or even the bar. Also, sometimes creating your own workouts can be confusing. I know not every app is perfect, but here are just some ideas after using the app for more than 3 months..Version: 1.38.2

Needs a few tweaks.I don’t want a calendar entry for every workout. The only option is to “edit” calendar sync settings. So every time I make a workout reservation it pops up with an option to take me to phone settings. The only option is to close the app. I also don’t want an email reminder every time. I’ve turned off all the email notification settings I see, but still get the email. I like the workout options they provide and an affirmative positioning of them. If I pair my heart rate monitor to the app, it won’t connect to my actual Polar app. There needs to be a notification setting for the workout reservation that actually works. You need to be able to turn on or off the setting for calendar sync, not just “edit” it..Version: 1.32.9.26

TouchySo this app is a huge step up from the old 24 app, I forget what it was now. I appreciate being able to choose the 24’s that I frequent and having access to the groupX schedule at my fingertips. However, I have to give it a 3 star review because of how unnecessarily touchy the app is. Trying to scroll through a days worth of classes is a nightmare because for whatever reason, my finger “swipes” instructor profiles even though it wasn’t my intent to do so! As you swipe down to scroll, it’s as if your finger gets “caught” on instructors and then all of a sudden you’re on their profile. I appreciate instructors and all they do butttt I could care less about their instructor profile ~ I’m more interested in seeing what is the best time I can get to a class!.Version: 1.16.19

Nice layout but response team for Fit Appointment has yet to contact meI enjoy the “At-home Shred” and “Torch” workouts. Being a First-time mom 6 months (on Oct. 12th) postpartum, I can’t schedule my usual gym time. I try my best to get into the gym when I can;I love Strong by Zumba at my local gym and through the app I can log in my workout when I check-in and see the schedule throughout the whole week. The 24GO app helps by challenging me with intense workouts that I can do while my daughter is watching me sweat and jump. I wish,however, there were postpartum specific workouts as I’ve read a couple of exercises (normal crunches, planks, and push-up) are too strenuous for new mothers during this phase of healing. When the part of the circuit shows crunches then I opt for reverse crunches or leg extensions. It takes some research on my part to insert the workout instead of what’s suggested. I requested a Fit Appointment for my local gym to talk to someone about my postpartum gym routine, but haven’t received a response. I pull up my 24GO app everyday to see the suggested workouts and hope to see new workouts pop up after logging in my daily workouts..Version: 1.16.1

My two suggestionsI like the app and was a former user of the 24hour fitness version. For reference, I use an iPhone or now iPad with this app. My only complaints about 24GO is I would like the ability to choose which angle my screen is oriented when watching the workout videos. Right now your forced to watch them with the home button on the left when in landscape full screen mode. Most cases are designed to have the home button on the right though so it’s very bothersome! I don’t know why we simply don’t have option for it.. 2nd, I would like reading the 24 hour blogs (think called 24live) though the 24go app to count for the 24 hour rewards tiers! It did with the 24 hour fitness version but not for 24go.. Thank you...Version: 1.3.1

Please readHello. To the creators. I was so happy when I found the workouts on this app. Then one day it had I workout with “Andrea the trainer” and it was so hard to use and follow. I like the workouts where you can see the reps and do them on your own. It’s the only way you can do them at the 24hr gym. I can not watch tv form my phone at the gym and that is what this workout was. If I wanted a trainer I would pay for one at the gym. Please don’t go to all you workouts like the one with Andrea because then it just makes the app useless. And also please make it easier to by pass this workout when it shows up On my daily workout plan. Thank you for reading..Version: 1.2.3

ClassesBefore I was FORCED into this 24 Go, the access to class listing was a lot better: 1). The classes were listed for the 10 closest clubs. If I could’ve edited that list I would have reduced that number to the clubs I am really interested in. Now I get information about clubs that are too far away to care about and just clog the system by slowing down the visual search for the classes I want. 2). The start times for the classes we’re always on top and so when looking for a class I wanted I did not have to scroll back to see which start time was being shown. 3). The title of the class is hard to read because it is too light in color. Bill.Version: 1.2.4

So slow!I happen to live in a state where the gyms are not open at full capacity yet due to COVID. You therefore have to use the app to reserve spots in a class. You definitely have to be right on time exactly 2 days before or the availability is gone. I do it consistently before every class I want to attend. The moment you get on the app to reserve, it completely pauses and does does nothing. By the time the class schedule comes up 15 minutes later, every single spot has been taken and there are 15 people on the waitlist. I have tried it on WiFi and data, with my phone, tablet and computer, and nothing works. 24 hour fitness, please fix this issue!.Version: 1.37.3

Makes Working Out Simple!I never realized that my lack of enthusiasm for working out was because I didn’t have a plan when entering the gym. I’ve had a membership with 24 for about 2 years now. This year I started using the app, and I am so much more confident. I walk in to the gym with a prepared work out from the app, and I know exactly where to go and what to do. I’m no longer worried about other people looking at me, or if I’m doing something right. The app demonstrates how to do each work out, gives you the reps, and has a timer for you! Just great:-).Version: 1.6

Needs improvementI love that 24hr finally came to the digital age. And I love all the options and variety the app offers. But it doesn’t work with my Apple Watch (probably more apples fault but they don’t let you comment on their apps). It doesn’t save my workouts :( even tho it looks like it’s saving at the time. When I go back later they are not there :( Also, I wish it could be streamlined or customizable a little more. Maybe it can be and I haven’t figured it out yet. But usually I’ll go to the same workout or guide many times in a set period. It would be nice if I could save and access my favorites more easily..Version: 1.38.2

24GOIs there a reason that the summary of my workouts and club visits aren’t the first things I see when I open the app. Please place the summary page icon on the bottom of the page with the plans, life icons or when I hit GO button, it uploads that info along with the log activity, find club info. It takes forever for my workout summary page to open because it’s in the top right corner of the phone and it just doesn’t open quickly. I don’t want to see the earn rewards ad. how do I delete that? I want to find a club, see a summary of my workouts and club visits and log my workouts in. That’s it. I preferred the 24 fit app, short sweet and to the point..Version: 1.3.2

Was crashing when I was registering but fixed.I gave it some time and tried registering again and it worked fine without any crashes. Yay! The app looks great and is simple to use, for me at least. Previous review: I put in the essential information to sign up (DOB & phone number) then when I press the “get started” button it crashes and shuts the app down. There is no way to bypass the button. Please fix. There is no way for me to even give a proper review because I can’t even get passed the initial registration process..Version: 1.1.4

My gym needs improvementThis review is not about app or my good trainer is about the premises where I have been going for years . The place have obsolete equipment and some of them are broken . The place is in a basement and has a funky smell . I go to the gym along with few of my family members . We are all agree that the place needs changes or will lose with customer . I hope you a knowledge my review and I can see changes to continue going to this place..Version: 1.65.0

Great app! Small fix neededGreat app but the rotation feature is only working in landscape mode upside down on an iPad. I do the video workouts provided in the app, and but both of my iPads (pro and air) the app will not rotate in the correct position to use the case stand or keyboard case stand. I have to prop up the device upside down to watch the video while I workout. Rotate lock is not turned on. I can use the app in portrait mode, it videos are landscape obviously. Regardless of that, I love using the app so I appreciate the developers who made it..Version: 1.17.1

Needs ability to adjust for physical limitationsGood app but it either doesn’t give you the option of changing an exercise or at least make it easy to find how to do so. For example, I have bad knees and can’t do the running/jumping type exercises. Would be nice as you are setting up your profile if it would ask about certain limitations so those do not show up in your daily workouts. Otherwise I like that it gives you a nice variety of exercises..Version: 1.5

New App InterfaceThe new interface for the app is okay, but I don’t like how the start time is rounded off to the nearest five minutes within the hour (Example, I start my workout at 5:37 PM, but the official time shown when I log the start of my workout is 5:40 PM, and there is no in-between). It was also easier to simply enter the exact time I finished my workout instead of entering how long it lasted. All I would recommend is changing it so we can enter the exact time we started and the exact time we finished. Other than that, it works fine..Version: 1.62.0

Like the app, but may need to stop usingI really like the app and it’s been a big help when I didn’t have a workout plan. However, I go to the gym 4-5 times a week and the app burns so much data, I can’t use it. I had to resort to taking pictures of workout and looking at pictures at gym. I don’t know if it’s just the interactive training videos (which I don’t care for) that burn so much or just having the app open and running the timer. Either way I can’t use all my data going to the gym. If 24 Hour had WiFi that would be great. At this point I will probably have to stop using the app..Version: 1.2.4

So much more than a fitness appI got this app because I wanted video instruction on how to perform exercises with correct form. I find the videos to be very well produced with easy to follow instructions. What I didn’t expect was all the extra content. Things like video instructions on martial arts workouts, and articles and videos on developing mental toughness and living life to your full potential. Not only do I get great workout ideas, but also the inspiration to keep going. Highly recommended..Version: 1.2.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.65.0


What do you think 24GO by 24 Hour Fitness ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

24GO by 24 Hour Fitness iPhone Images
  • 24GO by 24 Hour Fitness iphone image 1
  • 24GO by 24 Hour Fitness iphone image 2
  • 24GO by 24 Hour Fitness iphone image 3
  • 24GO by 24 Hour Fitness iphone image 4
24GO by 24 Hour Fitness iPad Images
  • 24GO by 24 Hour Fitness ipad image 1
  • 24GO by 24 Hour Fitness ipad image 2
  • 24GO by 24 Hour Fitness ipad image 3
  • 24GO by 24 Hour Fitness ipad image 4