GameChanger Team Manager (NEW) Customer ServiceGameChanger Media, Inc.

GameChanger Team Manager (NEW) Customer Service

GC Team Manager is the latest version of GameChanger. Scorekeeping, live video streaming and team management - GC Team Manager is the one app for every team. Some Baseball/Softball teams are still on the old version of GC. Check with the coach to download the right one.

GameChanger Team Manager (NEW) App Comments & Reviews

GameChanger Team Manager (NEW) Positive Reviews

Love it!Love having everything so organized, it's neat, and user friendly. When you add your event to calendar, it lets you add location, time, field notes and it even shows you a map as well as the weather of during the event. Love that I can add multiple teams and sports under the same profile but still separate and organize. I came across an issue. When adding my kids to an additional team/ sport it created an entire new entry for the child. Making it seam that I had double the same kid. I contacted support and they fixed it right away. Like really right away. Love love this app. I seriously recommend to everyone I talk to now..Version: 1.27

Not up to par with other similar appsThe app has gotten better over the last year, but it still lags behind others that have been around and new ones that are coming out. A simple request to have a “Maybe” option for RSVPing would be so beneficial. I have been messaging the Customer Service Team over the last year a few times to ask about this and they can’t provide any answer except “That’s a good idea and we will pass it along.” Also being able to update a “Season” and “Age Level” instead of having to start an entirely new Season would also be highly beneficial. At least the notifications are now pushing through consistently. About 9 months ago there was a terrible lag. When tapping on notifications from home screen of iPhone, the message wouldn’t show in the app so you had to shut down to be able to see messages. Hopefully Team Manager can develop some updates that bring them up to speed with other similar apps. It would be a shame to have to switch to another app that is actually free which is more advanced and has better features..Version: 3.17.1

Lost too many features from The original GCThey have announced that the original GC will no longer be supported, but they have also left out too many features from the original. For example, you cannot do any research into other teams. It was really nice in GC to be able to search out other teams and view their schedule and results to get a feel for what the team is like. Another example related to the last is the inability to view a replay of a game for a team that I am not a part of. My son and I like to watch his friends’ games sometimes, but we don’t want to be official followers of the team. Yet another example is that there is no web interface anymore. It is so nice on GC to be able to go on your computer and view all the stats, and even download the stats for some of your own analysis. You can still export, but it requires an additional step of emailing the stats to yourself. Anyway, I would give it 5 stars if they could have kept all the same functionality of the original GC, while simply adding to it with the new functionality of GC Team Manager..Version: 3.22

PLEASE ADD A WAY TO ATTACH ITEMS!!Overall- it’s very basic. It’s nice to have the ability to quickly alert all of your parents rather than a text thread. Things that need improvement: please add a way to attach items to the notes section of games/practices such as field map pictures!! This is my biggest complaint, because when you try and send a picture via the team message option, the whole picture doesn’t show up and it gets lost within the thread. Sure would be nice to have the field map with the game info section on the calendar!! I also frequently have trouble with being able to open my message section, so I’ve had to had another parent send messages for me. I’m sure there are other things that need improvement, like some reviewers have mentioned poor update ability between blue sombrero platform on the team page and the app, but I recognize this as a problem and just know not to rely on it. It has potential, but needs some updates, additions, and fine tuning!! I also don’t have experience with other team apps, so I have nothing to compare it to..Version: 1.20

Simple to use. Can be much betterVery easy to use however I think there is plenty room for improvement. 1) Allow members to choose when they get notified of upcoming events. Currently only the coach controls it. However, some like to be notified 1 day or 2 days ahead of time. Some would even like a secondary reminder 1 or 2 hours before event. So that’s limited. 2) Calendars are great to have but this one could be less cluttered. Don’t waste space for days that have no events. Only about 2 events are displayed on the screen. I’d like to see the app just have one line per event so I can see potentially see the entire week ahead. TeamSnap does a good job of this. 3) As a coach it would be nice to see that your message was read or received or acknowledged. 4) back to the calendar for those last minute rainouts would be nice to have a button or buttons to one click canceled or moved to new location which would also send a notification. Now you’d have to send a message to cancel event due to rain but the event still shows on the calendar as active..Version: 1.17

Not sure yetUpgraded to this last week and scored our first tournament this weekend. The app crashed multiple times during each game, which I see is a consistent problem. As quick as softball moves I was down two batters counts & balls in play before I could score it… probably looked like a hot mess to any viewers (and was likely inaccurate). I don’t like that you can’t name the chats… or that the “team” chat includes allllll family members linked to a player. Grandma in Kansas doesn’t need to know where we’re going to lunch after a game. Our team logo/photo just disappears. I don’t like that I can’t see a teams roster after the game is scored or that the teams aren’t separate in the game schedule. I didn’t have any issues with the live streaming and received good feedback from our fans. However, paid members should have access to the video afterward, not just admins. I haven’t had issues with messaging. I’m still exploring the different layout and features, but the crashing of the app mid-game is just unacceptable..Version: 4.5

Great things comingFrom what little I’ve seen on the baseball side of things, the app and the ability to live-stream, score the game and see things happening is OUTSTANDING!!!! That of course having just played with it a little. I also think it’s great that they added the ability to live feed other sports besides baseball and softball and have added several sports, but the only thing lacking is the ability to live score the games. I understand you can’t do a play by play like in baseball but the ability to at least post a score would be great for those grandparents watching the games from afar can see the score live and don’t have to keep asking via text(offline from GameChanger) or on the livestream. Other than that, GameChanger has been doing a great job with adding things and keeping the game alive, especially in these uncertain times of the pandemic and some not being able to attend games. Maybe add that small change and I’d bump up to 4 stars, maybe even 5(rare for me to give 5 stars)..Version: 4.0

Basic for better or worseThe app is Very simple which is good for parents to use. At the same time looks somewhat lower quality compared to other apps just based off of the aesthetics. That said ability to message Through the app but also email or phone call is nice. Sign-up is easy. Calendar is useful but again functionally and aesthetically pretty average. I do not know why it needs to show me every day both as a calendar and as a list. Would be nice to get rid of the extra days on the list except for ones with events. also would be great if you could share pictures and videos in a separate section because I think that’s a very useful addition especially for younger kids where a picture taking seems to be just as important as the game itself. Overall I chose it over the other apps because it simple, easy to sign up, and good for communicating. Despite all that it could be made a whole lot better with some simple changes to make with the calander..Version: 1.30

Promising but some restrictions don’t make senseFirst season with using this as Team Parent for our soccer team. Pros: 1. I like the calendar function. Very nice to be able to add the location for games/practices and directly open a navigation app if needed. The weather forecast is a nice touch too. 2. RSVP function is very handy. 3. I like that the kids can also be added. My daughter likes to know who’s coming to the games 4. Automatic reminder notification. Saves some time from using the Remind app before every practice or game. Cons: 1. Not being able to add additional parents once one has accepted the invite. This makes it awkward when parents are divorced. You have to ask one of them to add the other parent or delete the player and send invites to both. 2. An administrator can’t edit the players photos. I take pictures at the games and have photos of all the players. Yet I can’t add them to their roster profile. 3. It would be nice as admin to be able to set up notifications for when someone RSVPs. I see this more useful for the “no” responses, so you get a notification if someone isn’t coming. 4. Please allow more online editing. Right now I have to do most of it on my phone. I asked for a roster link and couldn’t edit players I’d already added. Overall, I think the app will be useful but there’s some obvious areas that need to be improved..Version: 1.31

Does most things rightA: I’d like to be able to hide or even delete old teams, but I can’t. B: I recorded a fielder’s choice the other night, the player disappeared from second base, then reappeared on the next base hit to score. We didn’t catch it and it caused a big snafu with the scoring. C: This is the biggest problem... THE TEAM SEARCH AND OPPONENT SEARCH FUNCTION ARE BASICALLY BROKEN. The GC baseball/softball app had an amazing team search function that allowed me to include city, state, and year. This app pulls up all sorts of wildly irrelevant teams from all across the country and various years. That wouldn’t be an issue if it still found the team I was looking for in the first couple results, but searching “Pirates 8U OK 2020” brought up teams in the first 8 results from TEXAS (#1), 2019 (#4), WISCONSIN (#5), and MASSACHUSETTS (#6). It’s infuriating. I’ve spent several minutes going through this terrible list and still can’t find our opponent🙄.Version: 3.11

Possibly better thank the old versionI spiked this version better today. The graphics and font are cleaner. We tried to do live from the app today and it kept crashing. I had to keep restarting the live feed, but missed parts of the game since we are sitting right there watching the app to see if it crashed. I saw it was in Beta, which normally means it’s being tested. Do you know when this will more finished? Also, you cannot add family easily for players that already have family. I click on invite family and it takes me to the players information and will not allow me to add it just tells me I can’t change their Information. We have plenty of people that have a lot of family and we really need to figure out how to get them added. Please fix this as our families depend on watch the games this way when they cannot attend in person..Version: 4.0

App is great, two improvements needed in live streamLove this app — by far the easiest to score a game once you get the hang of it. But there are two issues with the built-in live streaming that need to be addressed: 1) The stream is unstable and stops sometimes on its own. This causes all viewers to lose connection and the stream to have to be restarted by the operator manually, resulting in missed plays from both the live stream and the video recording. 2) The app needs to recognize the type of phone being used for streaming and allow the choice of camera lenses and/or zoom functions. It is using the 1x on my iPhone 12 Pro, but I would want to use the .5x wide angle to get both 1st and 3rd base paths. I believe this is just a function of programming the app to allow a choice of built-in lenses. Please correct this ASAP!.Version: 4.3.1

Great platform for organization. Constant bugs and issues.My Youth Tackle Football, Flag Football, and Cheer programs all use this app. I am the Webmaster for our non profit and this app has been useful. However, there are never ending bugs, very glitchy is many ways. Parents grow frustrated by the lack of updating of calendar from blue sombrero site. I would update the webpage calendar, reimport it on the app and it would take 3-7 days to show up, often never showing up. It is also very limited if you are a league organizer. Once parents accept an invite you can’t edit anything, even as an admin. You can only upload rosters one time from blue sombrero. Once you do, that’s it. You literally can’t make any edits. It’s a shame because the potential for this app is great, but the bugs and glitches make you question wether or not the juice is worth the squeeze..Version: 1.33

Frustrating for the parentsDownloaded this app due to an email I received as the scorekeeper for my daughter’s team. I told the whole team to convert and it’s been nothing but a headache for them. On the score keeping end, it works the same- so that’s great! But I’ve been told by a few parents that they can’t see the live play by play without a paid subscription. So that’s frustrating. I understand the extras, such as voiceover requiring a subscription- but not just to watch the players at bat and their base running, fielding etc. One thing I do love about this app is getting notifications for every play my daughter is apart of- that’s a great feature. And although I’m the only scorekeeper and am at the games every time, it’s good to know if by chance I can’t make it- I’d get updates on her plays..Version: 3.12

Overall great but still need workOverall has been great for scoring games but two features are just not working with the same ease. 1) can no longer search up other teams and follow their games. Can only do so if your part of the team..that’s a downfall for keeping up with how friends are doin 2) the live stream always turn off around 15 minutes..I’ve done everything to keep it from turning (phone on do not disturb, alerts turned off, connected to WiFi, screen saver off) and yet it still consistently ends around every 15 minutes. Its frustrating as the score keeper to keep going and having to restart it. Our families love the live feature especially now with COVID and limited spectators but the stopping and starting is a real downfall. Ready to try something different to avoid this.Version: 3.27

Very helpful!!We switched this season from using two apps for team communication and scoring/game tracking. Being in one place has been great!!!! I have a couple of “wishes” for updates. 1. I would love a way to see who has read messages. On the bottom of the message it says “delivered” but I wish there was a way for it to note who saw the message. 2. The message threads need a “subject”. Then we can keep subjects separated and organized without having to go back through a whole thread. 3. The syncing across devices could use some improvement. When my husband gives me the lineup in the car on the way to a game, I’d love to put it in on my phone a f then it be there when I sign in on the iPad a little bit later..Version: 3.12

Helpful Developer ResponseI had left a review voicing how frustrated I was with the app(see below). I was pleasantly surprised to get such a helpful response from the developer! Very pleased with their level of support for the app! Thank you Game Changer! We are using this app for our travel soccer team. I never know if I have the right version of the app, so I never know if I have the right schedule. It’s been extremely frustrating. Like right now, I know a game has been changed, but my calendar says the old day/time. I’ve deleted the app, reinstalled it, and still the old date/time! Ugh!.Version: 3.18

Search function is terrible, for baseball stick with GameChangerI like the ability to follow games but it’s nearly impossible to locate teams! A search is a generic search of every sport in every state. Please give a search option where we choose the sport. On GameChanger I located teams by team manager/coach but on this app that does not work. I need to find my teams, it defeats the purpose when I have to create a roster for our opponent yet their own score keeper is sitting by me also using Team Manager app. Please make the search function not find every coach in America with the same name. Very frustrating. I like that I can keep the team schedule and it notifies the family when it’s updated..Version: 3.12

Data migration and update issuesI have used the legacy app for many years and liked most of the features. It was easy to use and intuitive. My problem is with the migration to the new —and recommended by GameChanger “Manager app”. The instructions and process were simple and they indicated that the migration could take some time. However, after initiating the process, I’ve been told that it could take up to 72 hours!!! For the data to sync? Thats significantly beyond reasonable expectations and not helpful in the middle of baseball season. I’m sure the user experience will be great, just be warned that the transition and sync time could be significant. Allow yourself a few days..Version: 3.11

Great idea!..but...Could still use some fine tuning. Parents seem to use the available details with ease this season. But we do have some key areas we’d be interested in seeing before using this app again next season. 1. ROSTER: Many kids use nicknames or have fans that would like to follow the calendar as well - and not as a parent - if the app were to add both options to the initial roster setup portion or even as a function that can be edited later by the players, it would make it much simpler across the board. 2. TEAM PAYMENTS: We have all noticed the lack of payment tracking for our team parents. It would be great to have that added - even as an admin only function - so we’re not using spreadsheets and programs outside of the team app. 3. MESSAGING: Being able to see who’s read messages vs. who hasn’t is also a huge piece that could be added into the message section for coaches sake. 4. CALENDAR: It would help to remove the dates in the calendar that have no events for better use of space as well as for easier search/ general reading purposes. Or use a brighter color for the event dates so they can stand out more..Version: 2.5

App nice but some bugs and could use a few more featuresThe app is nice and we love the streaming. A few thing we had to figure out on our own. We were not able to log in with the same account on two devices like it says you can. If you do games created can’t be seen on other device or by team. We were able to resolve by having one account stream and a different account score. Live streaming is great. It would be nice to either be able to cast to a device (smart TVs, fire stick) or have the app available for those or even a website that would allow the ability to watch the live streams so everyone doesn’t need to crowd around a phone to watch..Version: 4.2

Needs to be more inline with old AppWould be nice if this app was more inline with the old app. You cannot name a conversation in the new app, which is beneficial for tournament specific communications to parents. If you follow multiple teams, like all Travel coaches do, everything gets put into one master schedule. The new app also doesn’t allow you to remove team chats from previous seasons, unless you leave your own team. A bug that seems to happening to everyone I know is that our team logo as well as other teams i follow disappears after a couple days. I would also like the ability to turn off the COVID tracker..Version: 4.4

Love love love this app! But I would change one thing.This app has made communication with my team so easy! The only thing I would like to change would be individual conversations. When parents ask me questions it goes to everyone. While this is great because it is usually a question more than one person has, i would like to see a chat room where it is only two people, or staff and the person asking the questions. Other than that I would recommend this app any day!!!.Version: 2.9

Needs ImprovementsTeam Manager and GameChanger need to have the ability to sync all information for teams regardless of wether or not the TM or GC app was used to make changes. The inability of the apps to Sync with each other after you import the data to Team Manager almost makes using the Team Manager app useless. Why not just merge the 2 apps in to one app (within your servers to eliminate the use of each individual apps? Makes more since time do it that way instead of 2 different apps the essentially do the same things. Without the sync ability after importing to TM, the extra app GC is basically pointless to use. Besides that, I actually like both apps. (TM and GC).Version: 3.11

Really handy but glitchyI use this to manage two teams simultaneously. I really like how multiple team calendars integrate in one calendar view. I also like how it has simple administrative capabilities and that you can build the roster on a computer. Not sure why the tool tracks RSVPs for parents...I’d like to have control to disable that for parents. Three issues I’ve found as a team manager: 1. Adding another parent after the player is created. You need to recreate a player profile if an additional parent asked to be added. Really annoying and unnecessarily complicated. 2. There is no feature for game volunteers to sign up for snacks. Need to run a separate SignUpGenius for that. Nuisance to have to keep two tools. 3. There is no aggregation of standing (eg, total number of wins/losses/ties). The scorekeeper feature is very good, but I’d love to see a tally of results..Version: 1.31

Legacy features were missedThis has the makings of being the a really amazing sports scoring app. It’s great to see features like live streaming games and additional customization for team management (uploading stats to Maxpreps). However, it’s lacking some of the features from the original GC that players, family and fans enjoyed. If the team can incorporate the recap and replay of games. This would instantly take this to 4 stars. As a coach, it’ll become 5 stars if you can view opponents schedules to scout before hand. Hopefully these features are added soon, so the transition of all members leave the old GC for this one..Version: 4.1

Makes life so much easierThere is a lot to love in the app. There are still a lot of little flaws. Too many empty notifications about people entering or leaving a conversation. You have to type in the enter location for each game rather than the app remembering previous locations. Hopefully this app will connect with Game Changer to cut down on redundancies for player info and schedules. All in all it is still an incredible app..Version: 1.7

Need Enhanced Video CapabilitiesLongtime GC user, both as fan and admin roles. Was excited to learn about Team Mgr and incorporation of video capabilities. Live streaming and video clip creation are big ticket items for a lot of softball parents But as I dig deeper I see there are current limitations on videos: -Once a live stream is over it is only visible to the Staff role (formerly Admin) This means that parents or any role below Staff can’t go back and watch video, and grab clips. Whereas with a Facebook live, anyone can go back to a completed game and grab screenshot to create a clip. Love the idea of having an all in one product. And really like the. ability to score live within the live video. But until a basic role can re-watch a live stream and create clips, we can’t move away from Facebook live streams. And will continue to use legacy GC for scoring because that’s what parents are used to. I’m in software development. I work with Product Owners. Please PO - make this a top priority. Thanks!.Version: 4.0.1

Slow loading and time outsThis is a good app to communicate and find the schedule, but the loading of the messenger is so slow it often time outs. I’ll spend upwards to 30 minutes trying to see the new message and have it spin and spin to just time out. I said something out loud at a game once and all the surrounding parents said “YES!! SAME FOR ME!! BUT I THOUGHT IT WAS JUST MY PHONE OR SOMETHING!!” Please fix this messenger app as it’s often vital to get last minute changes or additional details. It’s beginning to be easier just to group text or email instead of using this app..Version: 4.4

Messaging and calendar aren’t up to parThe scheduling and stats part of the app are similar to the old app. The scheduling online is super easy and a huge time save. BUT the messaging part of the app, the entire point of a team based app is inconsistent, and often fails to load for days at a time. The App has the option to download events to your calendar which is great but then doesn’t update the calendar as they move/change so people who rely on the calendar have missed practices and games. I suggest staying with Game Changers old app as long as possible!.Version: 4.3.1

Better than textingHi. Our team and parents were looking for an app for communication because group texts are limiting. The trouble we are having is that some people joined after a few messages were sent and there does not seem to be a way to delete the previous conversations. Also, it seems strange that once a player accepts the invitation, the team manager cannot make changes to something like a Jersey number. We haven’t even tried to do anything beyond messaging yet, but see room for improvement in this app..Version: 1.22

Easy to useEdit: Messages are stable. I stuck with this app and it did improve, yay! Customer care is very responsive. It’s a simpler app to use compared to other team apps. Messages are unreliable, they disappear, reappear, post multiple times... good luck trying to add a photo to a message, you’ll get a loading error! Please please fix this app and add features you have in the scoring app like read receipt. I’m trying to hang on, but if things don’t improve I’ll have to go back to TeamSnap..Version: 2.3

Great app!This app is great! There are more sports so now I can score my hockey team! Great job👍.Version: 1.19

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