Brigit: Fast Cash Advance Customer Service

Brigit: Fast Cash Advance Positive Reviews

10/10 recommend.Brigit was such a helpful and affordable service when I needed it! It has helped me over so many humps! I actually had 4 different loan apps that I rotated between so that I could see which one I liked the most and I believe Brigit to be the best. Some of the others have hidden fees or tricky ways to get extra tips. Brigit doesn’t have that. Keep in mind that your fee is at the end of the month after you have utilized services. If you ever decide to cancel, you will still be charged the $10 fee for that month. I initially gave a bad review because of this but when I got to thinking about it, I felt like that was unfair of me because Brigit has been a wonderful app and resource that I have never had a problem with. When you sign up, you agree to the monthly service fee even if you don’t borrow money. You should pay that through until the agreement is terminated even if you haven’t borrowed for a few months. That’s how business works. I decided not to ask Brigit to waive the fee because it’s fair that I pay for it since it was apart of the agreement I made with them. It’s my responsibility to end the service if I no longer use it. I’m sure that if you wanted a refund and reach out to them, they will listen and consider the refund. So, after considering everything, it’s not fair to give a poor review because of 1 tiny thing that is just the nature of business. Brigit is a great app and I highly recommend!! 10/10 will use in the future when I have a need..Janty ShmantyVersion: 10.0

TerribleFor such a small amount of money their system makes it very difficult to use without issues!!!!. Everything from not being able to connect to my account and having to try and connect over 8 times and finally I got it to work and I was able to schedule a advance and I would of brushed off my initial experience but after I requested a loan I was aware I wouldn’t get the money until 11:59pm local time and I got a confirmation it would be in my account by that time. Fast forward to the following day Friday I get a email very late in the afternoon saying now I won’t be receiving the money until next Monday because there is some sort of issue with their system. There is absolutely no number to contact this company and when you email them it says it can take up to 5 days to get back to you. I wish I would of researched this company and read the reviews before signing up how , this company should be ashamed and embarrassed for pretending they are helping people when they are actually causing people over drafts and all kinds of issues with their bank account. Do not use this app unless you want to be very frustrated and disappointed!!!! WARNING don't expect to receive money if you use this app, it will just continue to say pending day after day and you won’t receive anything but frustration and a depleted bank account and no one to talk to at the company they just send robo responses via email!!!.Jodi206Version: 1.165.0

By far the worst service EVER.I’m giving them 5stars because hopefully, the odds of someone reading this before downloading the app, will read it. STAY AWAY. I don’t even know where to start… the 250 cash advance is a total lie. My husband makes 100k+ a year, he also has this app and I constantly see emails in our joint email account that Brigit automatically deposited 50 DOLLARS… not even he can get over 50. He doesn’t seem to care as he makes too much money to even notice. But for my situation… it’s not even about the loan amount. Their service all around is just abysmal.. you need to re-enter your debit card info constantly (and takes days to update), their customer service support is garbage if not, just straight up nonexistent. The copy/paste soulless response this review will get be 100% by far they most they’ve ever acknowledged me.. you have REQUEST to have your account back to a free service from a 10$ month sad excuse of a service.. REQUEST TO DEACTIVATE YOUR ACCOUNT.. like what universe are they in?.. how do they have the gall to make you jump through hoops just have your account deactivated?… ugh. There SO MUCH more I can rant about how truly awful Brigit is. But I’m not giving them more energy. Hopefully my “request” to have my account deactivated will approve (my God.. they’re so pathetic) please stay away from this app. I definitely recommend Earnin and Dave over, refuse Brigit...Saturn_92Version: 280.0

App informationI gave it five stars because that is the only reviews you will see. I initially got this app to see about the advance you can get. I got approved and got the advances by starting a subscription. It was $9.99 per month. I tried it, checked out the features, paid back the advances, then changed my mind. That’s when the problem started. I have tried through the app then the website several times over months trying to cancel it. When I finally got to talk to a customer service person through chat then email, I sent them a screenshot of the cancellation confirmation I initially had but they kept charging me, they said they would fix it, but that never happened. Now when I try to cancel it says my phone number is incorrect on the website but the app says it’s verified, there is no longer an option to cancel in the app, it says go to the website. It’s an endless loop to nowhere. I finally had to open an online bank account, change the banking information in the app, and then close the online bank account to stop the $9.99 a month coming out of my bank. I had to also alert my actual bank about the fraudulent charges, showing them my initial cancellation, to make sure no other charges are coming from this app. Beware of this app!!**.AFVet90Version: 256.0

Got the money fast!Between Dave, Brigit, Albert, and my Vara money bank account I can advance a total of $225 from the four! I know it’s not a lot, but it sure helps put when you’re in a pinch! It covered my car insurance last month and this month it covered my phone bill and bought my groceries for the week! I appreciate this service a lot, my credit use to be great but I messed it up with credit cards.. my Wells Fargo credit card had a $5,500 limit along with my other 10 credit cards I now have $15,000 in debt.. so after covid I couldn’t pay them off, resulting in my credit going down to the point of being unable to receive loans or any credit for that matter. So, these apps have been very helpful. They let me borrow enough to help put for the week, but not too much to where I’m unable to pay it back. All of them are on autopay at different intervals, some like Brigit allow an extension. The $9.99 fee isn’t too bad since they all have fees.. if you want instant with the other apps you pay $3-5 for it, with Brigit once you pay the $9.99 monthly subscription fee instant cash is free. So, it evens out and this app in particular allows up to $250 (which is 3-5 times the other apps limits).. I’m only at $50, but hopefully I’ll get up there. It’s not bad if you're in a pinch, try it out for yourself! 😊.Cat-LionVersion: 39.0

Brigit hates animals...I have used brigit for 2 years now and i have had some problems processing payments and being overcharged. fair enough considering it is a loaning app and they don't have to be loaning anyone anything. ok.. however my dog recently died and he was my seeing eye dog. i have had him for 13 years and he was my only friend and companion. as a result i have been moarning and haven't been able to go to work. i contacted support asking if i could have an extra 2 days paying back my loan because i was trying to catch up on all the bills i have piling up. i told them why i haven't been working and i was told "your dog is not our concern. our business runs on money, not animals. please pay the money on time to avoid any issues with your account" i told the agent i simply needed the dog to guide me at my job and he died so could i have some slack.. i was then told "maybe you shouldn't rely on animals to run your life" in the 78 years i have been on earth i have never been more sad and disappointed by todays corporate world.. i will no longer be using this app and i will stop relying on animals to run my life.. my lawyer and PETA will be thrilled about this. Earnin clearly hates people and more importantly animals..Really guy?Version: 16.0

They took a chance on me.🙏🏾I am here today because I tried to get on Brigit, and they actually took a chance on me. God bless them. I was down because it’s Christmas time; and as a single mother as far as putting that last bit of extra cash in my teens pockets for Christmas, my options were thin at the moment after bills. So what I did was take a shot, talked to the customer service rep by the name of Lizzie and when she replied it was way faster than I have ever received from any service such as this. Very polite, understanding and helpful. In times like these it is greatly appreciated and worth the membership. The app runs easy so far. I haven’t had any issues accessing the tools presented and they are very quick with the updates on when you are eligible for advances. They also have credit monitoring which is always a plus as well as showing you more sensible ways of handling your finances. Thank you Brigit!! Shouting this from the 2nd floor of my place as I type this. Wow! I really didn’t think they’d see my messaged cry until after Christmas and answer me with a yes while they were at it! Don’t be afraid to contact their customer service to see if you’re eligible if unsure of the qualifications. Give them a shot. Thanks Brigit..Candibella87Version: 49.0

APP SEEMS LIKE A SCAMWhen i had my credit union attached i had a score of 66 and it said i needed 70 to be eligile for an advance, so the agents at twitter recommended that I attach my main account CHIME where almost 3x of whats deposited into my credit union is deposited. And now Im being given a score of 53 and its saying i need at least a 65 to be eligible?? What a joke and Ive been playing along with it for over a month now : this us unreal.... Ive been told I was approved on numerous occasions, via email and told to re-try ans apply and ive been theyve did something and I should be fine now and to request. Now im just being outright denied and the numbers dont even add up being I had 66 with my credit union and told ineligible now a 53 how is that even possible. I take it as thought Brigit just doesnt want to approve me and after a month of doin this and that... I give up ive never had such a hard time getting payday loan locally in my area. Brigit acts like im trying to loan over $5K ... they can have and keep it, Not going to stress myself out and do not by almeans do not recommend if it has to do with all the drama ive had to go thru to get it.Sierraleaonean LabriVersion: 1.186.0

BRIGIT LIED TO ME!!!Brigit hit me back IMMEDIATELY. And we talked. They were able to close my account for me. There were no penalties for closing early. It shows as paid off and closed account. Now, the only bad thing that I have to say about brigit is that the whole reason I got Brigit was for the cash advance, and I wasn’t “approved” for it until after I canceled my subscription. And also I hate how I had to pay for an extra $9.99 after subscription was over. ***Previosly*** Before I decided to subscribe, I read a lot of negative reviews and I should’ve just listened. I emailed support and asked them would it be a negative impact on my score if I decided to close my account early, and I was told that I wouldn’t. Now, I’m going through hard times and I need to cancel my subscription and close my account, but before I cancel, I was told that I was going to get a harsh impact on my score!!! I am very upset with Brigit. I was lied to!! Had I known that, I would have NEVER signed up. Also, my bank account keeps automatically disconnecting!! I can’t count how many times I had to relink my bank account! I’m having an overall bad experience and I will be contacting support again. I will give an update if anything changes. Until then, do not do it people 🚩🚩🚩.RykesiaVersion: 171.0

SUCH A LIFESAVER !!!!I have had a wonderful experience with this app. I have the enable auto transfer disabled but I keep an eye on my account myself and when I see I’m low I request for Brigit to send funds. I also have alerts enabled so when Brigit sees I’m low they’ll send me a text and I gauge from there if I need the funds or not. I also have the express delivery to receive funds set up, so funds usually arrive in minutes. When your living check to check this app definitely comes through and helps you have money to last until payday. Their fee to borrow is much less than payday loans so I don’t mind paying the $9.99 each month to use their service. It’s just one fee of $9.99 monthly and then you can borrow every pay period I get paid bi-weekly so I usually have the opportunity to borrow 2x a month. When payday comes and funds from my job are deposited they auto draft the same day. So, just be mindful when getting your check that a withdrawal will need to take place. I’ve recommended this app to two friends who now use the service and have enjoyed their experience as well ..ONE HONEST REVIEWVersion: 1.183.0

BEWARE1st and foremost when I signed up for the app it was the last week of December. It informed me that if I signed up during this period (I’m assuming it was a Christmas promotion) that I wouldn’t be charged $10 for December. I got my advanced with no problem BUT they charged me on December 28th $10!!! and have another $10 pending for January. First off why am I being charged for only 2 days left in the month ? BEWARE that there is an option to cancel your subscription but when you go to cancel it prompts you to contact them by email!!! How big of an inconvenience and they take forever to respond. Why do I have to contact y’all via email at that to cancel my subscription if the option is on the app?? I contacted them explaining the issue and told them to cancel my subscription, once I finally got a response the email representative stated that there was never a promo stating that and it’s been a week and a half and my subscription has not been canceled!! Save your self a headache and go to DAVE who only charges $1 for advances..SFOY14Version: 1.96.0

GOOD & BADI usually don't do reviews , but i thought i'd go ahead with this one because maybe it will help someone figure out whether this app is worth it so i'm here to say that if your credit is bad just understand right now you probably will never be able to borrow $250 , Earnin App at least lets you build up your spending limit . Brigit will only ever give you the same max you've always had , no changing it regardless if you pay on time or for that fact just pay at all . Fortunately i don't need to borrow so much money , but for someone who probably wants to do this app to help with others don't expect much unless your credit is great . I think it's a decent app because it has helped me out with small things , it lets me take out and it gets to me within 20 mins i need it which is amazing . Another downside is it takes 3 days to process the payment back so the day it's due , it will take the money out and the app will say it's still due , the next day it will say it was initiated and processing then on the final day it will finally say it was paid back 😑 Yawn ! I look the app other then the wait time for it to pay back ..UnexplainablyxoVersion: 43.0

The Goat 😌This app is truly a blessing in disguise!!! I’ve used other apps like Dave which is a rip off and never worked but consistently charged me $1 each month for linking my account. I’ve tried to use Earning but it requires too much work on the back end by the subscribers to show prove of income and check in every-time I’m at work (basically clocking in) to determine how much one is able to borrow before funds are expressed. It is obvious that Brigit did their research and took out a lot of the potholes and red tape to make it easier for consumers. I can appreciate apps like this as I’ve been someone who has used and still uses pay day loan companies as I’m still getting in front of my finances. As millennials we need breathing room and I’m thankful for Brigit who will keep a close eye on things and keep me afloat. $10/month may seem like a lot but if you’re someone who Overdrafts a lot this is saving you millions over time. My hope is that I no longer have to lose money with payday loans moving into the new year..Reese54519Version: 1.43.0

Great until...I have been using this app for about three months now. In the beginning I thought it was a total lifesaver compared to the other apps out there. Then one day two weeks ago. What was too good to be true, it was too good to be true. I received an email saying that my income was not verifiable. After several six onyx successful attempts to reach administrate my income. I emailed tech-support and a gentleman named Pablo told me it was a bank issue app and site why it would be handled in a couple of days it has been two weeks and I have emailed twice and no one has responded back. I did not want to write a terrible review because In the beginning I really really love the app. Since the past two weeks I have a cure $150 in bank fees and was on able to get my loan back to cover any fees and has now put me in a negative balance and back to square one. I’ve asked them to please correct this and now they won’t even respond back to me. Please be wary and download and use at your own expense. LOL literally.The Truth DBVersion: 1.179.0

Helpful in time of need!I have been using the app with success for the last few months. Haven’t had any issue with my account being linked, I use Bank Of America. My only one disappointment is the low amount they give. I get $90 and have been paying on time for a while without issue so it’s only logical to do an account review periodically and offer higher amounts. My paycheck is bi-weekly and i makeover $1,000 every 2 week after taxes but like everyone else living on a 2 week paycheck doesn’t always help especially when all of your bill comes in the beginning of the month and almost all your first paycheck is eaten up. But between Brigit $100 Earnin $150, Dave $95 i make over $350 extra to cover me to my 2nd payday when i use all 3 platform. Basically Brigit helps fill in the gap every 1st week, so it’s kinda like i’m getting paid every week vs. every 2 weeks with my employer. GREAT APP. BTW my original starting amount was $75 but over a 6 weeks period of payback i’m up to $100 every pay cycle.Jalencar08876Version: 1.174.0

Brigit Is A Great App For Financial AssistanceI must say that I was a little skeptical when I ran across this app but after reading all the great reviews, I decided to try it out. I signed up and had $135 deposited into my bank account in a matter of minutes I qualified for $200 but I only requested the $135! This is so much better than those high interest payday loans and definitely better than pawning your valuable items for pennies on the dollar and having to pay high interest to get it back or possibly losing it! You can put the app on automatic deposits and if your bank account gets low, it will advance your preset amount of money into your bank account so you won’t be overdrawn! You can also put it on manual and request the money when you know you’ll need it. If you tend to run out of money before you get paid then this app and company is a great help! Thanks Brigit! You have already saved me more in bank fees than your monthly service fee even costed me! What a great deal!.WwbigalVersion: 1.114.0

Great!!I’ve been using Brigit for almost a year now and it has helped wonders! My credit score went up about 10points since I've started the Brigit Credit building. Based on my bank history they only take money out of my account when I'm most likely to have money in my account which is a huge help, because it’s only ever on payday, and I find that I am most likely to pay a bill at the beginning of the week then the end when I’m tight on money. They send you notification on when your bill is due and they also send you articles on what best would help you save, I especially love that. I’d have to say the only thing I’m not a fan of is when they are processing the payment. the payment processing starts about 24hrs before the bill is due but they don’t take the money out of the account until 2-3days after it’s not a deal breaker but it is kinda annoying..Watashi Wa DesuVersion: 369.0

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Brigit: Fast Cash Advance Negative Reviews

Worked good until it matteredApp worked good the first few test transfers I did, so thought “ok great, I’ll even pay the $9.99 a month ongoing for the convenience”. Well, toward the end of the month I had an automatic annual renewal for a subscription I completely forgot about which put me short for another ACH payment. Thought ok, good thing I am paying for this app, well, I go to have money transferred and I am told “you do not qualify at this time. We check every day to see if you qualify”. So not only was I thrown off by that, I also got double whammied with fees because suddenly I wasn’t qualified for something I already used twice. The app apparently could not find the direct deposits I’ve gotten on the last business day of each month for the past 7+ years from the exact same company in my bank account. Not sure how it did the first few times I used it, but I double checked and sure enough the app worked and transferred money and took it back. Also not sure if this is some bait and switch thing where after you subscribe the criteria suddenly changes, but it certainly leaves a bad taste in your mouth after experiencing what I did. I’d say go ahead and get it, the monitoring with the subscription is nice, but certainly do not expect it to be reliable if you need a little money in a hurry, because I got screwed having that expectation..Jcondo0oVersion: 116.0

Worthless support. Impossible to reach, and COSTLY.This is the worst financial services product I have even encountered…ever. When I began closing the checking account this worthless app stalked (via it’s upgraded “pro edition” I notice that even though I canceled my subscription almost immediately a charge for the aforementioned “pro” version. Canceling one is not the same as closing the other, and it does not matter if you told them to cancel all subscriptions. Nope. Brigit is as skeezy as check cashing place in low income areas across the nation. To their credit (the check loan places, not Brigit) they at least are very clear how to reach them. Not Brigit. You won’t find any contact information through the app whatsoever. Not even a mention of where you SHOULD go. I won’t draw this out past the chat agent assuring me I would be refunded for any monies in the account and penalties because of it pulling on an empty account - because it will take 1-2 weeks to process such a complicated financial task. Brave soldiers fighting valiantly against the 1% by lying to you and never speaking to you again. The most recent chat agent said they’ll be happy to take care of things within (an additional) two weeks. That time has come and gone and it’s far past time Brigit is called out for the hollow, sham service it claims to be. And they won’t tell you otherwise, because you’ll never actually speak with them. STAY AWAY. BEWARE. RUN..TrentwillisVersion: 144.0

A frustrating waste of time. Very disappointing.I was very eager to download and start using this app, however they have a list of criteria you need to meet before you can qualify for advances. Other similar apps also have eligibility criteria, which is understandable, but this app in particular has the most intricate, absurd, and unnecessary criteria which makes it almost impossible to meet everything within a amount of time that would be beneficial to even use their service. Four months I met every single criteria necessary except for one of them which was how often I used my checking account. I kept asking support for more information regarding this criteria and what can be done about it and they were less than helpful but after several months more of try my best to use my account more even though I didn’t need to or want to I finally got a message saying I qualify for advances. However, would they never tell you is an order to take advantage of the advances you have to opt in to a $10 Recurring membership first. I was so fed up at this point I requested my account to be deleted and I deleted the app and I’m hoping other people will read this and know that this is the most ridiculous of all the cash advance apps out there. There are several others I highly recommend more that I have used with no complaints..Rogue.WolfVersion: 94.0

Completely UNRELIABLE! Do not waste your time on this app!I am not enjoying Brigit due to the fact that I was qualified previously for instant cash, and now for some reason I no longer qualify. It says the reason that I no longer qualify is due to the fact that my bank account has not been over $500 at least three times this month which is a COMPLETE and TOTAL LIE. My account receives at least $1200-$1700 bi-weekly. It’s completely unacceptable that I have been approved for over two months, and then randomly I no longer qualify even though my deposits have remained consistent and is well over the amount needed to qualify. I will discontinue my membership if this continues as I depend on this app for emergencies and it has become EXTREMELY UNRELIABLE. I understand that paying the $9.99 subscription fee does not guarantee you the Instant Cash feature; however, when I have qualified for over two months with absolutely NO changes to my bank account or deposits, then then this app is absolutely NOT WORTH IT. If I could rate ZERO stars, then I would, but unfortunately I am unable to do that...NOT TO MENTION that I have already reached out to their customer service through email (which is the only way to contact them) and have received absolutely no response, explanation, or help regarding this situation. I am completely unsatisfied and have been left with a very poor impression of this app..SlutsGoneNutsVersion: 97.0

Brigit Customer Service Will Ghost YouContacted customer support a few times to get my refund back. The first two times an agent responded and wasn’t helpful at all. Didn’t answer my questions and couldn’t help me verify myself to get an advance. (btw u have to sign up for the premium service (9.99 monthly) to get the advance which is totally reasonable IF AND WHEN you actually get an advance.) I told them that I was only getting a refund to prevent my account from bouncing and collecting overdraft charges. a subscription I had forgotten about was pending. So u have to sign up for the 9.99 service before you know if A) u will actually get enough advance to cover what u need and B) how long will it take to verify yr identity/banking card etc. (there’s no manual verification ie meaning you can’t email them documents to prove it. You have to wait for a mysterious automated system to do it. Well no surprise my account bounces and an overdraft fee is put on. So I contact the company telling them I don’t need the service and try to get clarity on whether if I cancel or not I’ll get a refund or will it go to the right place. Or will I just pay a ten dollar fee for no reason. They send me a robotic automated here’s how to cancel which Is something I could have searched and already know but is not the question. They have no customer service number. And after approx six emails I’m still being charged..Nazzd666Version: 126.0

Keeps taking money after cancelingThis app started out ok but as soon as it started charging me I figured it wasn’t worth it. The cancellation process is impossible. I went on my laptop to cancel it and it wouldn’t let me so I decided to switch to the free version and just delete the app. I also changed my debit card at that time. Maybe 4 months later each month they kept telling me to make a payment so I can keep my account but I changed to the free one so I was confused to why they were giving me this notification. So after 4 months I see a charge on my account for $9 from Brigit which was crazy because I deleted the app, I switch to the free one because I couldn’t delete my account completely and then I changed my debit card info and still some how they go money out of my bank. And actually I noticed they did it last month as well! This app try’s to sneak money out your account without notifying you. I went to customer service for help to get a refund for those 2 months and to delete my account permanently and it’s been a week or 2 and no response so now I have to try and see if I can dispute this to my bank and see if they can some how block that account from ever taking money out of my bank account again. Lesson learned if you don’t have the money you don’t have the money! Don’t use this app and TRUST THE ONE STAR REVIEWS..Nene537Version: 242.0

RipoffThis app is a ripoff. They lured me into paying for their premium account so I could get an advance and then after my very first advance where my check was deposited and my advance was repaid on time now when I go to get an advance they say I don’t qualify for an advance. Nothin has changed with my pay or bank account. So now I’m paying for premium to not even be able to get an advance even though my first advance had zero issues. Starting to think everything is just a scam these days. What a joke Update: also just realized as I was trying to figure out what the issue could possibly be that they show my income at $100 when I just had over $1000 direct deposited to my connected account, which is a smaller than usual because I missed 1.5 days sick, but I’m pretty sure it’s not $100. They lure you in with the first advance and then everything messes up so they can take your premium money and not have to give you another advance Update: developer response tactfully ignores the fact that my income is inaccurate and of course tries to make it out that I’m wrong rather than addressing the issue I clearly stated. Basing off a users spending and income can’t work very well if your system is misrepresenting my income.$100 is a huge difference from $1100.DheilingVersion: 396.0

THEY WONT LOAN YOU A THING UNLESS YOU PAY THEM!It says it will loan$250 instantly… yeah well no that’s not really how it works first of all after you do everything it keeps putting up a screen to pay $9.99 for a monthly subscription… I kept wondering why after I would exit the screen I couldn’t get anywhere well turns out in order to use any of the services they are actually advertising you have to pay the $9.99 fee. It would be one thing if in all those big full screen pictures about the app they say “for just $9.99 a month you can get this much money instantly but it doesn’t say anything about that! And not to mention it isn’t $250 that’s why I am not going to pay the $9.99 fee because it says right on the instant cash screen up to $80 instantly wow that’s weird on all the advertisements on this app it says $250 not a Measly $80 so no I won’t be paying $9.99 a month for not even half of what you say you offer in a loan sorry not how that works I probably would’ve still been a customer if they were more upfront and said in all those advertisements that it’s $9.99 for the subscription but nowhere does it say that and to pay that to only be able to get $80 is insane no thanks I will go to another one of the 100s of apps in the AppStore which offer a lot more for a lot less thanks ! 0/0 WOULD NOT RECOMMEND TO ANYONE.CooldyckVersion: 214.0

POOR CUSTOMER SERVICE!!!I have used Brigit off and on for a year now! I recently had an issue where I received $250 and was given a 2 week period to pay back. The issues is I’m paid monthly. Immediately I emailed the customer service team to let them know there was an error in my repayment term. The rep told me she corrected it by putting an extension until the first of the month and informed me that now they have this thing where if your repayment date is off, you can request an extension. I was unaware of that but was glad she let me know for future references. In between that time I went out of the country. Well 2 weeks later I checked my account, the money was in pending status to be drafters from my acct and came out anyway and caused me a fee. I emailed the CSR team to let them know what happened and was told that basically, it was my fault because I should have been paying attention to my emails because they tried to warn me that it would happen anyway and they cannot refund me the fee since I notified them the day the funds were repaid. I never received one email saying that the funds were still subject to come out despite the lies told in the email. They DO NOT care about their customers. They operate as if they don’t need our business to be successful. Not to mention this is not my first incident with them. Brigit has lost a customer in me!!!!.Bea JayVersion: 2.20.0

Set up my account again. #issuesFor quite some time I was using this service without any issues. Occasionally the app would unlink my debit card so I would have to link it again. Or other times it would be plaid issues. I’ve had issues with both. I liked using Brigit to build up positive history not because I needed the loan. Then within the last few months they said that they were closing my account and would not respond back to my emails. First of all. That won’t fly with me. I didn’t do wrong by the company. First they get my credit score down when it dinged like 20-30+ points for a “late” aka not late payment. But they falsely reported it as late then had the audacity to close my account. And on top of that won’t respond to my emails. I will pursue legal action. Just a heads up. Honestly it would be easier if they just apologized for their errors fixed my credit score and reported the payment was never late (because it wasn’t) to the credit bureaus to fix the issue and reset my account. Not fully because I was working to consistently pay on time to advance larger and larger amounts. Anyway. I have a powerful lawyer if you don’t make this right. Don’t mess with me or my money again. You are being reported as fraudulent if not fixed by June 13th 2023 peace out morons..MacMac901Version: 307.0

Baits with 250/Offers Way Less/Cost 10/mo.This app, like many others, targets people who are in desperate situations under the guise of providing assistance. Luring people in with an idea that you might get $250 cash with no interest. This simple fact is, very few people qualify for $250. And while there may not be a fee tied DIRECTLY to an advance transaction, you DO have to subscribe to a 9.99/mo plan to access it. (On a typical $50 advance that comes out to 20% interest) In addition they base everything off of ONE debit card/bank account. And then post dire warnings suggesting you are spending more than you are making which are meant to scare people into paying the $10 monthly fee (for a tiny amount of money). It puts you behind the next month and reliant on doing it again and they collect another months fee. In all likelihood, many who finally claw out of that pit don’t even think to cancel it, and only notice when they see it collected again - maybe multiple months (I’m willing to bet Brigit cuts ALL promo emails down to almost nothing to stay out of site and out of mind during those times in hopes of collecting that fee as long as possible) I do realize there are many situations where people have no choice. But this particular fee is extremely high so keep looking at the very least..IHouStonedVersion: 216.0

Higher Advances? Don’t use this app use Dave or EarninFor many months I had a much higher advance from Brigit, never late repayment automatically on EVERY paydate with no problems, all of a sudden for no reason my advance was lowered to a measly $90, and i want to know why and I’ve asked when will my advance increase only to get some quick response and lame excuse every time about calculating my account activity 🙄( mind you this is the second yr Brigit has done this) Here is my response: Brigit continues to have this same ridiculous response. You haven’t calculated anything based off of my account activity( if you did you would have seen that I’ve earned even more in my “account activity” than previous) and if you had you would have taken time to actually review “my account activity” now and previously yrs before now before sending me a quick reply like Brigit always does. ( even though you knuckleheads are the ones who state in your response that if I wanted a reassessment to just ask and I did and here we are)- you guys haven’t assessed a doggone thing that quickly- you just sent back some ridiculous response so you don’t have to be bothered with customers- 😡 Don’t waste your time w/ Brigit- use Dave or Earnin they are the best at higher advances and customer svc also.EDYOUKate42020Version: 171.0

Unethical business practicesI had a great experience using the advance feature for a few years now. About a month ago out of nowhere, their system tells me that it cannot detect my income and I’m not longer eligible for advances for that reason. I’ve received the exact paycheck, at the same frequency, from the same employer for a year, so it didn’t make any sense. I reached out to customer service for support, and not only did they do nothing to fix the issue, they also did not provide an explanation for the issue occurring in the first place. After all of that, I simply asked of the $10 subscription fee for their service to be refunded since the main purpose I had it for was no longer working, and the answer was also no. I then asked why they discontinued my access to the plus plan while also refusing the refund, since according to the terms on their own website, that fee is for services of the subsequent month and not the previous. Again, no reason was given. Here’s the thing, $10 is arguably not significant. But it’s really unethical to revoke the service I paid for when it’s a direct violation of your own policy. There are so many other companies that offer the same services, so my recommendation is to avoid this shady company at all costs..Ashliegh MVersion: 382.0

Connectivity issues - Ongoing for several Months!This is to the developer - I had many of your staff members for several months now that most of the banks you have listed to connect to are having major issues connecting. Last time I used this app was months ago and the staff kept saying the same thing stating that they will work it out with the third party (Plaid). Well I spoke to Plaid personally and they stated they did not receive any logs from Brigit regarding this connectivity issue(s) Brigit is having. This is a serious matter to your customers who once enjoyed this app for about two - three months and everything went down hill. Please be upfront with your customers. What is really going on with the connection between Brigit system and with other banks. I use capital one and when I tried to switch my bank account to Citibank, that was an issue too and also with Chase. The banks have absolutely nothing to do with Brigit’s connection. I suggest you please kindly work this through if you want to continue to have a successful app business. To be honest, I would have to possibly close my account (finally) with Brigit as you still have ALL of my personal information stored in your system which is not good. I’m speaking up for the majority who’s having this issue with you, not just for myself. Thank you.NYCShay1Version: 2.0.0

I recommend the Earnin’ app instead.Not worth the subscription fee. I’ve been a member since November and have gotten 2 advances which were paid back on time. I believe I even paid one back early. I found out today that I’m not eligible for instant cash anymore which makes no sense because I’ve paid them back on time, like I said. I decided to cancel my subscription since I can’t use all of the services and because the app seems to have issues with connecting to my back at random times. Not worth the trouble. They make it very difficult to manage your subscription. I decided to go to the free subscription since I only use the app for instant cash and I’m not eligible for that. They’re still apparently going to charge me $9.99 on 2/19. I finally decided to delete my account and it made me go through a series of annoying “are you sure” type of questions before letting me delete my account. Going to call my bank and see if it’s possible to block the charge. I canceled 19 days in advance, not the day before so, I shouldn’t be charged for a service that I’m not able to use. This app ended up costing me more than saving me. I’ve gotten 2 advances which were paid back in full and on time and since I’ve been a member since November, I’ve basically paid them an extra $40 in subscription fees..MacrgmacmacVersion: 59.0

Deactivated for no reason do not useI’ve used this app for a few months getting advances of 125 never more than that. I was with my old bank for a few years met the income requirement but switched banks 2 months ago. I just got an 80 advance because that’s all they would approve me for due to my new account. Well it was paid back yesterday and this morning I got an email saying my safety net was deactivated due to my account not being 60 days old! But they are still taking their final fee out on the 21st! My account is over 60 days and I have a history with this app why the drop? They are full of it when they state their requirements because I had more money in my account and now I’m going through a lean time and they can see it so they dropped me. Also my credit score recently dropped due to being just 2 days late on a payment. I think these idiots lie and do look at your financial picture. Funny I paid at least 40 in fees and paid back money with no problem. This is all for a lousy 125. Wow who do they think they are dealing with? People in better financial shape don’t need their little loans. I’m insulted and going to make sure they don’t get their “final fee”. Don’t waste your time. They make you give them access to your bank account and this is how they treat people! Horrible app!.Rockchick970Version: 2.24.0

InconvenientThis app takes too long to update. I have emailed multiple times asking why does it take so long update the paid status when the money has already processed. Currently the app said last updated 19 hours ago. Sometimes the app doesn’t update until 2 days later yet the money is taken from my account on the same day I get paid. Also the loan amount is too low for the amounts money deposited into my account. Work on these issues maybe I’ll be worth 5 stars. UPDATE: From 2 stars to 1. I work 2 jobs I get paid every week at one and every other week at the other. I make over $4500 yet the loan amount is only $80.🙄 The app used to process my payment fast and update my status but this past week I’ve been having trouble with the app updating. I repaid my amount on Friday 5/10. I sent an email with a pic of my bank statement showing the money was cleared through my bank. On Wednesday was told the app was having a problem with connectivity with capital one and I had to wait till they’re servers could connect. On Thursday status updated to paid but the option to cash out more money was unavailable but they’re unable to connect to my bank again. App is not worth all the hassle when I’m only getting $80 for 2 days then having to pay it right back. Deleting!!.Dreads899Version: 1.158.0

Steals your money! Don’t risk it!I tried this app because I’m building my credit. Unfortunately they charge $10 a month to sign up so I decided not to and went with another service that’s free. Well over the holidays they emailed me a special promotion saying I could get the membership for a $1. Yes I signed up because I wanted to see if it was better or worth it. I looked at the membership the first day and never used it after since the one I went to previously offered the exact same things. A few days ago I check my bank account and they charged me $10 not $1 and when I canceled (the day of the renewal) it says that I will still be charged for January even though I canceled. I emailed support asking for them to refund the 9$ that I was charged due to only supposed to being charged $1 and asked for them to please not to charge me for January since I canceled the day of and never used the service. After a few days support emailed me back and Said they will not issue me a refund and that I’ll still be charged for the next month. It’s funny how this service is supposed to make you better but then lies to you, tricks you and steals from you. Please don’t risk having a bad experience because they will not help you or support you, you’re just going to have to pay for their wrongs..7thsunny7Version: 52.0

TERRIBLE APP AND COMPANY!I don’t leave bad reviews but in this case I definitely will. I used to like this app but not anymore…needed to extend my payment and was not able to do so in app due to already having one set up. I needed to reschedule again due to an expensive car repair and chatted with a horrible “bot” within the app about extending my payment again. I had extensions left to do this and STILL was not allowed to do this in app. This “bot” says someone will be contacting me within 24hrs via email because they have no customer service number to call. This was 3 days before my payment was due. I got an email the NEXT day from someone in customer service dept and was told my payment had been extended for 2/7 and there was no further action I needed to take….Well guess what? I was still charged on my first extension date! Terrible! And they gave me the run around stating that it was too late to reschedule when they took 24hrs just to get back to me and THEN lied about rescheduling me, and also refused to reverse the charge! Horrible customer service…beware and stay away from this company! Their customer service is bad and will refuse to make things right when they know they were wrong. I would NOT recommend..please use a better advance app!.TButterfly313Version: 263.0

SUBSCRIBERS BEWAREI used the service about 2-3 times and it was okay for the most part. I forgot that I was subscribed to the plus services. I looked at my bank account and found out they had deducted money from my account today for the subscription. I reached out to customer services for a refund for today’s monthly subscription. Hudson and Liszt refused to refund me for services I will not be able to use this month due to me canceling today. I would not recommend, try Earnin or Dave before you try this service. Liszt state’s that the monthly subscription is charged for the “prior” 15 days of the active subscription. Like I said I paid for about 4 month of not using the service. I noticed they charged me on July 31st and I cancelled my services and sent them an email requesting the refund of the pending transaction, but they can’t refund it stating that it is charged to give the ability to request an advance. So I just paid for myself to request an advance in August but since my services are cancelled I won’t be able to request said advance. How does that work and where is that legal? It wasn’t like I was asking for all prior paid months back just this one month charged. Smh so outrageously greedy of a company that preys on people during a pandemic..AlyshauntaeVersion: 16.0

Walk away and use a different serviceThere are plenty of cash advance apps out there now, don’t use one with predatory practices that when it encounters an issue with processing repayment will just blindly charge every attached account racking up overdrafts to collect their money as quickly as possible without even trying to reach out to you first to see if perhaps there was an easily fixable way to get that transaction through. Not to mention that when you bring up to their customer services how their system of blind charges with no contact at all has cost you money due to their inability (or more likely lack of care and desire) to put together a better system that serves both the needs of the organization and the customer, that they don’t have the CAPACITY to do anything about it. As if they can’t use your bank statements and accounts THAT THEY ALREADY HAVE ACCESS TO, to compensate for the undue fees that they charged you and because “it’s the banks fees”. Yea, the banks fees that YOU caused to be charged to my account with your blind charging of accounts that have nothing to do with our transactions. They are predatory charlatans masquerading as a company trying to alleviate financial strain. Do yourself a favor and use any other advance app..TheRealLukeMeVersion: 184.0

🛑🚫Beware🛑🚫I repeat don’t download this app, it’s a completely scam and doesn’t help you if anything you spend money on something that’s very useless. I download this app a few days ago and wanted to get fast cash but in order to get it you have to pay for subscription which is $9.99. I was approved to getting $50 instantly but my instinct told me not to go through with it and I didn’t they just gave me scamming vibes. So I decided not to and want to cancel the subscription because it honestly wouldn’t help me. When I say it take you though so much to do so, i ended up finding a way to delete my account, but they still saying they going charge me the $9.99 when I only have it for least then a few hours this is definitely a no I will never download any of this types of apps, this is a totally rip off. I wish I would read the comments before downloading I’m so upset, but if they try to charge me next month I will contact my bank and have them block because that’s stealing from me when I deleted my account. I’m very serious I will take it there with this company your not going take my hard working money for something I barely used. AGAIN STAY AWAY FROM THIS APP IT IS A COMPLETELY SCAM..Cocourt20Version: 225.0

Don’t waste time. Read this then determineI don’t even write reviews but I wasted my time and would like to keep others from wasting there’s as well. I went through all the steps to verify my direct deposit through my checking account I bank with Chime, this app does have Chime Bank as a selection when selecting who i bank with but after I verify everything. They show me that I met every single requirement which was like 8 things, I literally missed one requirement. Which is that every direct deposit I received every two weeks, even if my total amount deposited into my account every month is greater than $1,500.. it says that EVERY, each deposit I receive has to be $1,500 within itself to be eligible for the loan. This app isn’t like Dave which calculates your spending and gives you the amount they can loan you. No this app will have doing the most thinking all you need to have is a direct deposit checking account set up past 60 days, monthly total deposit of at least $1500 total, 3 accruing deposits from the same company/business/person. But it’s definitely more requirements than that. But if you make $1500 every deposit you get, this is definitely for you..YadaWorldVersion: 2.1.0

InconsistentThey have allowed me to advance $50 a few times. I have never not paid them back. Took extra time when offered. Hope I am not being penalized for that. Now I am unable to advance which would be fine but they still expect to charge me $10 for the service when they are denying my usage. I’m trying to cancel now but am being told I will still be charged on the 27th even though I have tried to stress by email I have no further use of their subscription service if they are going to deny my advance. Customer service is nonexistent. They send canned responses making it obvious no one is actually responding to the inquiry at hand. It is not ethical to charge people for a service they are unable to use. If you don’t pay, you can’t advance. If you do pay you might not be able to advance for your own “financial safety” yet they have no issues whatsoever coming to collect that fee. I’m disappointed the most there is no avenue to try to work towards a resolution, like finding out WHY things have switched up. If the fee is charged having my bank reverse it and will look into adverse actions to take against them. You can’t charge for a service you’re unwilling to provide..MillyWayne86Version: 247.0

No longer free instant cash outs.This has always been a wonderful app with their free instant cash outs (technically $2.50 with the $9.99 monthly fee). You’ll never get $250 as I’m sure everyone knows, and won’t ever get more than your starting amount they offered you (mine was $50 for 2 years regardless of bank balance or anything). Their cash out each week was nice with “instantly always on us”, and now it is no longer. They switched from free to $.99 on top of their subscription fee each month regardless if you use the service or not as some of the other reviews have stated. They turned money hungry finally like Albert did keep raising fees. I have deleted my account and will no longer be apart of this as it’s going to keep increasing with no benefit(raised amount you can cash out). If looking to download this, just beware of the false promise of “up to $250 a week” and their adding of fees. After all they have all your bank info and will take money from you regardless of your account balance. Of all the Apps Earnin gives you the most money to advance for the price, or will be in your account the next day for free if you select standard. USER BEWARE OF THIS MONEY HUNGRY APP!!!.!!!!!:;()!!!!!!Version: 280.0

Scam alert!!!I was looking at some apps to see how I could get some extra money in these hard times and came across a few I was interested in and Brigit was one of them. I literally only downloaded these apps just to see how they worked and never used any of the features or asked for any advances. I downloaded Brigit on February 9th and I didn’t know at the time but somehow I was signed up automatically for the plus plan subscription which is $10 a month. When I seen my account was charged I contacted customer service for a refund because 1) I didn’t even know I was signed up for a subscription 2) had no use for this app. Customer service rep, Hudson told me that the subscription fee had nothing to do with advances and that I was charged because my account was active for 30 days. Well I created my account on the 9th and was charged the 19th of the same month. 10 days! After I bought that detail to his attention the communications became very short and he still said I wasn’t due a refund with no reasoning behind it. So while people are looking to this app for some extra cash, they’re taking money from people like scammers. Very unprofessional and horrible customer service. Trash app..HoneybunchesbrrriesVersion: 65.0

Fraudulent companyThis company is a fraudulent company that targets the middle class import community to benefit. They have been stealing money out of my account. I have canceled my service over four months ago and they are still removing money from my account and also made my account to be overdrawn I have reached out to the customer service and you cannot talk to in any human. The AI even tells me this is the only way of customer service which is ridiculous, how can you take money out of my account and I can’t even talk to a human about what’s going on all my issues I have to talk to a computer which do not understand human emotions because they are program with operations to direct you and is very limited to talk to. I do not recommend this company to anyone. And I will try my best to file a lawsuit against his company for fraudulent and false advertising and also with criminal attempt to steal money out of my account. And this is ridiculous I have sent emails I have went to the website I have went to Twitter Facebook Instagram and there are no human responses. There are only AI. This is a fraudulent company and I hope the government shuts it down. My name is Rickey.MR COACH DAVISVersion: 318.0

Started off goodI liked this app when I first started to use it. No problems at all. Well, just had my first problem and, that is where I saw the flaws. I wasn’t able to pay my loan back in full because, my hubby and I were placed under quarantine due to covid. I received an email from someone who said I could break the amount due into four payments which was great. We scheduled the payment dates for automatic withdrawal and was set, or so I thought. The first payment date came and the funds were taken out with no issue. Then, 2 days later(8 days before next payment was scheduled) I receive an email from someone different, saying my payment was declined and, to log into the site to schedule my payments again. Logged in to see they attempted another payment, again, 8 days before the agreed date. I still have the email with the scheduled dates, that was sent by them. So, why make the arrangements if they weren’t going to follow them? Now, I’ll have to call my bank to make sure they don’t attempt to pull out money anytime they want. It’s not even like I wasn’t trying to pay my loan. I was perfectly fine with the 4 payments set by their representative. Obviously it was a lie.Mimi7772Version: 43.0

Wouldn’t let me cancelI tried to cancel the subscription and thought I was successful thus deleted the app from my phone only to find I was still being charged a few months later I stopped receiving notifications so I assumed cancelling was successful…. When I contacted support they were incredibly rude claimed that my account was active this no refund was possible. When I explained that I had tried to cancel and thought it had worked she said that wasn’t her problem and the the charges would not be refunded even though clearly a mistake had happened and I had paid $30 for three months of not even having the app on my phone. I asked if there was someone like a manager that could take a look as this is not right and she just said oh I am the manager…. And you don’t get a refund due to your account being active…. I don’t know why she would not help me as clearly I tried to cancel my account and have not used the app at all but this is by far the worst service experience I’ve had and I am on a tight budget . These people make cancelling impossible and steal money from people who are not aware they are being charged..Wi10TheWispVersion: 302.0

Do Not Use This AppI opened my brigit account beginning of July 2023 payed for their subscription of 9.99. Which is valid for 30 days, and was charged on July 7th 2023. I took out a $100 loan which was due on the 20th of July 2023, I payed it off and cancelled my subscription because it did not let me cancel it until it was paid off, only to find out I got charged again 9.99 on august 4th 2023. I tried to dispute it but to start off with there’s no phone number you can call to talk to an actual agent from this company. Only way to communicate with them is through email which is a complete joke because you get a response every 24+ hours. When the agent finally got to me, she said that the first subscription only covers 30 days prior meaning that I’m paying for a subscription for June when I didn’t even have an account. The 2nd subscription charge covered me from July 7th (when I made the account) until August 4th 2023. I emailed her again and so far it’s been 2 days since I’ve gotten a response back. I will probably never use this app again for these reasons. I suggest you guys use apps like Possible and Earnin instead of this crap..Geo6997Version: 320.0

Unfortunate.I’ve had the app for a little over a year with NO issues, that was until today when I logged on to repay my advance. I didn’t make any changes with my account (with brigit or with my bank), it has been the same bank account that was connected this entire time - and after I relayed my advance, there’s suddenly an “issue” with them connecting to my bank and they can no longer connect due to Plaid not being compatible with the bank I have (I’ve emailed and there is no way around this issue). And now, I can’t get into my account at all because it won’t let me go further due to “not having an account on file” - I am not going to another bank to make a new account (and then wait for a few months) just because they’re SUDDENLY having issues. Hopefully they’ll help me through email to deactivate my account because I won’t be using Brigit again. Like I said, no issues at all the past year and all of a sudden it’s an issue. That’s unfortunate. 1/26 update: even though I was told my account was cancelled and closed, I’m now getting emails that I have an “overdue membership payment”. Interesting..VNGlynnVersion: 413.0

Try MoneyLion or EarninOne of the worst apps. After the 1st time using them, they restricted my debit without any explanation as to why. They wouldn’t respond with a valid reason either. I’ve also been trying to cancel and was charged twice for the membership in that time and they didn’t respond the second time and finally responded the 3rd. Followed all the instructions to cancel on my own and sent screenshots proving there was no such option on mobile or regular pc. Then they told me they couldn’t find my account after giving them my email. After responding again, they miraculously found it and canceled my account. Never received any sort of refund even though I asked PRIOR to them canceling the account and now the excuse is that they don’t have access to my bank account so they can’t issue a refund. It’s been a headache since I got it. MoneyLion or Earnin are so much better. Edit: Received the same standard reply from this review to reach out to the company. That’s what this post was about. The customer service does nothing. This isn’t unusual and if I had read the reviews beforehand, I definitely would have steered clear..NICKNAME TAKEN 20181992Version: 172.0

Many flawsUpdate: still Having these issues and more. Recently they are saying they can’t verify my paycheck when nothing has changed. So they take their money out of my account first thing Friday morning but take 6or more days for it to “clear”on their end. If you’re looking for quick turn away, Brigit is not it. First of all, let me say that I was pretty excited when I initially found this app. The idea is great, and it is quick to verify your info. I’ve used Earnin for a while but decided to try something new since they seemed to be lowering my loan amount for no reason. I was verified within minutes. Awesome. They “sent” me $200. That was Saturday. It’s Tuesday and I still have no money in my account. I get it, it’s a holiday weekend. But that’s a long time to wait when you need the money. I also sent an email Sunday and it’s Tuesday and I still haven’t heard back. Something in place like Earnin has where you can immediately see that money hit your account without waiting 4 days would be great. The idea for the app is great but I’ll likely go back to Earnin simply because I get the money as soon as I need it 🤷‍♀️🤷‍♀️.Mandyw103Version: 1.198.0

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