Village Connect Customer Service

Village Connect Positive Reviews

Wait times fluctuateOverall, this is a great app. We use it frequently in Beaver Creek. The only downside is that we typically experience wait times that tend to get pushed by up to ten minutes in some cases after we request our ride. Somewhat similar to Uber & Lyft but it would be more helpful to have a more accurate meeting time especially when it’s cold outside..I-70 driverVersion: 1.0.4

Surprisingly experience!The app works as expected and we had no issues with wait times in Beaver Creek. The arrival notifications were spot on and should be paid closer attention by the users. Bus number, driver name were always provided. Drivers are courteous and routes seemed planned out efficiently. Thank you.Too Slow to justfy!Version: 1.0.5

SHUTTLEGage deserves a raise amazing driver so much fun to talk to! this app is amazing gotta give it 4 stars because i didn’t get gage everytime!! love u gage.TwoprettygirlsVersion: 1.0.5

Not great with timingGreat for getting around but there are a lot of kinks that need to be worked out. Timing constantly fluctuates, it will tell you one minute only to arrive 20-30 minutes later. Sometimes we will order it for the covered bridge and will tell us to go to another place and as we are making are way to second spot the bus will leave. Horrible system, bus drivers nice..Not greqtVersion: 1.0.4

The update this year made the app worse.The app has been good over the last few years but the update this year is a step backwards. The app does not refresh often enough. The data on driver location is sorely missed and should be brought back..Beaver Creek GuestVersion: 3.0.45

Simple app that works?If only the popular ride share apps were as clean and easy. We are in Beaver Creek for a holiday week trip and so far the Village Connect app has been fantastic. Keep up the great work!.JustHonestVersion: 1.0.5

2 minutesThis is an off peak season but we’ve waited no longer than 2 minutes on each of 6 rides..J&L Edmond OKVersion: 1.0.5

Quick and easyWe have used this during the 4th of July holiday. Works better than Uber. Never had to wait more than 3 minutes!.RadworkersVersion: 1.0.5

Service Great. App is less personalReally appreciate this service at BC. Over 30+ years of coming to BC I love the customer service. The app makes everything less personal and a bit less connected. Need to make sure drivers are happy and supported by vail resorts as they are he face of BC.Jeep13579Version: 1.0.5

Great ServiceThis app is so helpful and easy to use. I highly recommend it to anyone.PhooberVersion: 3.0.45

Super Easy AppThe app works great. Shows how long it will take to arrive, and you can even see where the driver is in their route, super easy to use..1 or 2?Version: 1.0.4

A+Just another reason why Beaver Creek is a world class location. Now getting around is super easy..BigTeveVersion: 1.0.3

Great appVery simple and easy to use. Thank you for having this..Debonair8Version: 1.0.5

Amazing serviceA true luxury that again sets apart Bachelor Gulch and Beaver Creek as the #1 Resort in the World. Nice app, and friendly drivers, short wait times really....Blackmare55Version: 1.0.5

GreatMuch better service than before. No more waiting outside for busses!.Ndavid1428Version: 1.0.4

Great Bus Ride in BCWe love using Dial a Ride app! It’s so nice to see where the bus is and when it will pick us up.!!.Hipchix8Version: 1.0.5

Excellent AppEasy to use and our driver was excellent! Two minute wait it was amazing !!!.Buchanan.mVersion: 1.0.5

Great way to navigate Beaver Creek!App and service are super easy to use! Definitely makes navigating Beaver Creek and breeze!.LMPharrVersion: 1.0.5

Long awaited and as awesome as I had hoped!Such a great addition to an already wonderful service..TheRydadVersion: 1.0.2

Fantastic!Awesome app, super easy to use.FlDelrayguyVersion: 1.0.3

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Village Connect Negative Reviews

No It’s NotNo it’s not a great app. Don’t believe that 4 year old lie. We come up here every summer and have yet to have the app work. Starting with the big red banner over half the screen that says to check my connection, which is just fine. And you cant get rid of the big red banner. So try to book transpo on half an iPhone screen. Thus the one star..Colleen7858Version: 3.0.28

Wait times are often longer than statedWait times are often incorrect and longer. If the ride arrives early though they leave. If a bus arrives but is not assigned they won’t let you on but the bus that finally arrives could already have 20 people on it.Romack241Version: 3.0.45

Why do I need an account?It’s a straightforward app; it tracks the various buses. So why does it require you to make an account including phone number, name, and email? Other than for marketing and promotional emails/calls, it’s unnecessary. And rather annoying..RiydragonVersion: 1.0.5

Looks prettyDrivers are just as blind as end users. The app looks pretty but the practical functionality remains, after many years, mediocre..BrownHiltHouseVersion: 3.0.45

Inaccurate wait timeWait time will hang around 10 minutes for 30 minutes.D R ezVersion: 3.0.45

No location for where the bus is?Edit: NOW SHOWS ROUTE AND ARRIVAL TIME The old app had the time of arrival for the big green buses and it was very handy for when choosing to leave my home especially in bad weather . It was the only thing anyone I knew used the app for and now it is gone..Disgruntled homeownerVersion: 1.0.3

Does not run wellYou guys need a better way of organizing your driving fleet, 45 minute waits on the app.... then drivers show up in 10 when no ones ready.....DeagVersion: 1.0.4

App said 3 minute wait for 20 minutesMissed our dinner reservation at Beano’s cabin because the app said 3 minutes until a shuttle would be there, but it took 20.ScottyHikeVersion: 3.0.45

WaitingBe ready for wait times that keep growing, 25+ minutes.ErinlovehealingVersion: 1.0.5

The call in center worked betterHere’s the problem. If you request a ride and miss it, the app assumes you are on the bus and won’t let you request another ride until the bus you missed arrives at its destination. Even if you crash the app. It made me so late. Plus the buses that arrive sometimes say Employees Only and the drivers won’t call out for the non-employee riders. It’s confusing. There is no option to call for a ride as of 2021-22 season. There is just a VM that refers you to the app..Spunky2637Version: 1.0.5

17 minutesThe buses worked better with a fixed schedule. Thanks for screwing things up, Beaver Creek..Don't try to searchVersion: 3.0.45

Incorrect timesThey add time frequently and give no explanation.Mollieo4Version: 1.0.3

PatienceNo patience, no stars.ZilaxeVersion: 1.0.5

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