Dairy Queen® Food & Treats Customer ServiceInternational Dairy Queen, Inc.

Dairy Queen® Food & Treats Customer Service

  1. Dairy Queen® Food & Treats Customer Service
  2. Dairy Queen® Food & Treats App Comments & Reviews (2024)
  3. Dairy Queen® Food & Treats iPhone Images
  4. Dairy Queen® Food & Treats iPad Images

Life’s sweet with the DQ® App!
Awesome deals. Great food rewards. Easy ordering. You’re in for a treat.

Explore the Menu
Check out what's new or easily find your faves before starting an order.

Earn Points with DQ® Rewards
Treat yourself, then reward yourself! Earn 10 DQ® Points for every $1 spent when you order in the App, online and at a DQ® location. Even earn a sweet surprise on your birthday. Keep earning and redeeming points for delicious food rewards! Available at participating locations.

Order Ahead
Order right from the App and get your food fast. Enjoy your faves again with one-click reordering. Available at participating locations.

Save With Weekly Deals
Get access to exclusive new deals every week, like Mobile Monday deals! Available at participating locations.

Find Locations Near You
Easily favorite and switch locations to find a DQ® restaurant near you and get your food fast.
Texas locations use the DQ® Texas App.
——
Download the DQ® App Now
Order from your phone, save with exclusive deals, earn DQ® Points, and redeem great food rewards all in the App!

Dairy Queen® Food & Treats App Comments & Reviews

Dairy Queen® Food & Treats Positive Reviews

Can’t add receipt to rewards? Not all menu options available?Unlike other great fast food apps, the fact that you can’t add a receipt to your rewards after sale is absolutely ridiculous. Couldn’t order through the app because a cherry dipped cone my daughter wanted wasn’t an option. Yet, they’re available at the location I patronized. So, when I got there I forgot to have them scan the my rewards barcode at the drive-thru. Mainly because DQ idiotically gives you ice cream first, when you order regular food, instead of last. So, you know, trying to keep the melting ice cream from getting all over the place was a higher priority. The almost 5 star ranking is beyond stupid. All menu options aren’t available for locations even when they have them and no after the fact receipt adding. Yeah… I’d rate the app high too. Sarcasm..Version: 2.6.0

App Freezing IssuesJust gotta get this out of the way: some of y’all are really dumb coming on here and complaining about your order issues from a particular store, or that a certain item was not available, or how long your wait was…etc. That is NOT the app’s fault! 🙄 That’s your specific store location’s issue. Add your review to that specific DQ’s location on Google reviews, not the freaking App Store. The app creators cannot fix your 20 minute wait or some poor customer service - SMH 😑 Anyway, with the APP itself, I’ve noticed that when I click on a notification (like a new deal is available that week, for example) and it directs me to the app, the app freezes on the blue loading screen and never pulls up the rest of the app to use and you have to kill it. And then even after killing it and opening it back up, it still doesn’t load to actually use the app - it just stays frozen on the blue loading screen. I actually just deleted the app and re-installed it to try and get that to work, and it asked me to login. So I did, but now it’s permanently loading on the login screen and won’t put me through to the app. So I think it just needs some performance & bug fixes somewhere..Version: 3.1.14

DQ in Mountain Home ArI have never had a worse experience at any DQ. They were out of ice cream.. oh well spent $55 to feed my family. Went to drive up said mobile orders could only be picked up inside. Ok. Went in finally got someone to help since nobody was at the counter. After telling them my order stood around for 35 minutes not exaggerating. Got our food finally and it was all cold except for cheese curds. Chicken fries burgers all cold. Then the burgers had the wrong toppings. Not going back in it was already a huge ordeal. Not one single time did someone apologize for the extreme wait. Horrible customer service entirely. You probably think we’ll they were busy but nope 2 cars in drive up and 2 people in the restaurant when we arrived. Saw at least 7 workers who all seemed to have no idea what to do. Terrible experience and obviously terrible management to not even apologize for the ridiculous wait. Will not return to this place. Close it down if your that bad. And that hurts because I absolutely love Dairy Queen..Version: 3.1.4

First App order for pickup to eat inHow convenient to figure out what a 3 year old (and I ) want for lunch and order right before I left the house. Cost wise—better than McD’s for what you get! Order was ready, except for the kids ice cream cone (and I admit—nothing worse than trying to get a little kid to eat food with an ice cream staring at them, so being able to delay that is a huge plus! My shake was in the fridge, ready for me at my convenience. The staff member greeted me and told me some things that were available for kids meals to consider, for my next visit (which will be soon!) she was super-nice & helpful! Lastly—the restaurant was spotless! This new DQ is doing EVERYTHING right & I hope they are very successful! Get the app-you will save $$ -lots of specials!.Version: 3.1.17

Turn off mobile order if you’re going to close the lobby!I paid for a mobile app order expecting when I come in 20 minutes later to just go inside and grab it and leave, but they have the lobby closed and 15 people in the drive-through and you give me no chance to cancel my mobile order so I have to sit in line for a half hour waiting for something that I should just have been able to pick up as I ordered it well in advance online and came to get it as a mobile order but you make us wait through the drive-through instead for 20 minutes bad customer service and a waste of time!.Version: 3.1.3

Treated with respect and food was great!We eat at many DQ’s and the DQ in Canton South is our favorite. No matter how busy they are the take the time to help you in a pleasant and friendly manner. The prices a reasonable and I’ll take one of their sandwiches and fries any day over Micky D! Our kids and now our grandkids love to go there. We eat first then get ice cream! Sometimes we buy a cake and take it home. The kids that work there work for peanuts and get harassed a lot and the still smile and help each other on big orders and difficult customers. They know who they are! To all the workers at our DQ in Canton South, Pat yourselves on your back, YOU ARE ALWAYS BUSY AND YOU ARE PHENOMENAL WORKERS AND CUSTOMERS NOTICE! Mr Thom Moore & Mrs Char Moore.Version: 3.1.0

GoodI like the app but my problem is , it works good when I’m at home and then when I get to Dairy Queen and it’s only like 5 minutes away the app doesn’t work so I can’t show the cashier the coupon or anything , but when I pulled up to place my order it was there and then when I got to the window the app froze but the lady was nice and gave me my order with the discount but if this keeps happening it will be useless and it happen twice already the first time I didn’t even place the order because it wouldn’t come up at all , and I don’t even hit the confirm button until I’m in the parking lot , because I know that you only have a certain amount of mins to claim your discount. I was in the parking lot when I placed the order but it still froze by the time that I got to the pick up window☺️.Version: 2.3.0

Customer serviceI don’t know who the manager or shift lead or assistant manager that was there tonight or her crew I just wanted to say way to go under pressure! The lines piled in quick and your crew held it together and handled everything with ease and smiles on their faces the entire time just wanted to say thank you and your smiles don’t go unnoticed keep smiling we appreciate you guys!!!!! August 12th close shift! Lady in the red shirt is AMAZING!!!! A very long wait for our order and sadly our ice cream melted before we got home ( ordered food and ice cream for dessert) but ended up waiting to long in the drive thru line but besides that absolutely amazing definitely be back! Thanks palm beach crew.Version: 3.1.19

Great ServiceOn August 10, 2023 at approximately 9:42 PM, I made an order for a combo and a drink. Once I realized that they closed at 10 o’clock I called the store to try to cancel my order. When I spoke to the young lady about my reason for canceling, she said there was no problem whatsoever, and that they would have my meal hot and ready for me when I got there. My wife picked up the order and the order was as promised. The fries were crunchy and hot. The burger was hot and delicious. These kids that work there could’ve easily said no problem will cancel the order for you, but they didn’t. What a great job. This is why I love Saint Cloud Dairy Queen so much. Great job guys. Thank you..Version: 3.1.19

Location not open, listed as it is.We placed an order for pick up. On the app it says the location is open until 10 o’clock and my order will be ready at 9:15. We pull into the parking lot; lights out, chairs on tables, no cars- they are closed, and have been closed for a minute. So I’m out $25 and no ice cream. I suggest anyone placing a mobile order check the store hours via Google maps or some other source before placing it. Apparently THEIR app,(designed by them)does not list correct hours, and will let you go ahead and place an order to a location that is closed in real life.Version: 3.1.25

Need for tools for the employeesComing from a employee standpoint it needs more. With the discontinuing of the summer blizzards some we are already out of them like the peanut butter puppy chow and s’mores. However they are still on the app so people can still place a order for those blizzards. Also we do have things go out of stock but again they can still order it. What I suggest is being able to call the customer like doordash. That way if something is out of stock then we can call them and ask what they want instead of having to wait until they get there and making them have wait longer even though they ordered ahead..Version: 3.1.19

Huge Burger!!This burger is by far my favorite of all fast food restaurants.. I just go to a couple of the other places for closest to my house. I happened to be close to DQ so I took some time to visit them- so happy I did- this was my first time using the app, it was easy and food came out faster to me than drive thru!!the person that came to deliver my order was as super clean and professional. I ordered my burger same as I have to everywhere else with “extra” of certain ingredients uhhhh there was no need, this bacon double is so big I need a roll of paper towels and a fork!! Going here much more often from now on..Version: 3.1.10

Good experienceThe app is user friendly. It would be better if they would tell you that when you choose one of the deals; that it will be applied once you choose to checkout. I used the free medium drink with any purchase and had to figure out how it works. I had to go back to menu, select a medium drink, and add to cart. It showed a price for the drink all the way through checkout process up to entering payment. The drink never showed free, a discount for the cost of the medium drink was applied when ready to pay. That was a little confusing. Other than that, app worked well.Version: 3.1.27

Excellent burger and friesIt was busy when I went to pick up order. Instead of making order on line customers wait in long line you should have a separate pick up spot. DQ employees should greet customers as they walk in and if you know you have an order ready and waiting, be more aware. I was early for pick up and my food was ready before pick up time so overall I feel like this DQ did a good job. The pop at this location isn’t the best. Needs more carbonation and less water maybe?.Version: 3.1.15

Dairy Queen appHere’s the deal I absolutely love Dairy Queen. I like the fact that you don’t have to spend 3 billion dollars to get to a decent reward and the deals are so/so they could be a little better but they’re decent. What I don’t like is there’s no option to order chocolate/vanilla twist cone on the app and you can’t make simple modifications to things. They legit do not have everything on the menu through the app either. So I have to either call or place the order when I’m in the store and walk up to fix the order. Otherwise the app is pretty decent. I’m sure I’m leaving out something but yes that’s basically the gist..Version: 3.1.21

SuggestionApp works as intended, just wish there was a way to cancel your order. I moved across town and when I placed my order, I was actually still ordering to my original DQ location and I didn’t realize it. I placed the order and showed up at the closest location only to find out I order from the wrong location. A) I would have thought the app would have just selected the nearest location to me when ordering, my fault really for not checking. B) and to the main point, I could cancel the order, and so I was still charged price of my order but I never picked it up..Version: 3.0.3

DQ you need to work on this app !!!Have been DQ fans since we first visited in Texas back in the 1980s... we look for DQ as we travel, the app helps BUT it’s not always feasible to go to a “participating store” for the reward scan... needs to be a way for us to manually enter the register receipts info, to get our points... other food apps offer this feature why not DQ ??? As for the 15 minute countdown, I strongly advise y’all to NOT accept the offer until you are face to face with the cashier or drive thru window staff... that way you won’t lose out !!.Version: 2.2.13

Good, but needs some additions to make it greatIt’s a good app, but it needs additions like drive through for it to be truest great..Version: 3.1.24

Points expiryIt would be nice if the app said when your points are going to expire and send you a notification. The history does not go as far back as a year..Version: 3.1.14

Doesn’t work for Canadian ResidentsThe Canadian DQ App makes you update to this App, but it doesn’t work for Canadian Residents.Version: 3.0

Stores don’t support the pointsIt would be nice if the stores actually scanned the code for the points. Haven’t been able to get points in all the dairy queens I’ve visited this year..Version: 3.1.0

Ladner DQ reviewAmazing service. Always. Thank you.Version: 3.1.27

Points don’t addThe points don’t add very fast or not at all, I’ve spent hundreds of dollars here and got points once. You also can’t use a gift card on there app..Version: 3.1.26

Can’t add Gift cardThe whole reason I downloaded this was so that I didn’t have to worry about losing my gift card, but I can’t find anywhere to add it. When I select “chose payment method” I can only put in a credit or debit card, not a gift card. I have searched on the internet, and I can’t find anything about adding a gift card. While the points system will be useful, I am frustrated about being unable to add a gift card..Version: 3.1.26

Amazing OwnershipAmazing owner with a genuine interest in providing great service..Version: 3.1.24

GlitchyI enjoy using the app and friendly staff who make my orders, but it’s disappointing when I have to load my credit card each time, even tho I’ve saved it. Also, obviously the 3$ Sundae deal was loaded as a Bogo because I couldn’t use that on the mobile order and missed points. Also had to pay for a medium drink didn’t want as part of my combo?? I’d already been charged a combo price but couldn’t tap on my choice of small drink… hmmmmm.Version: 3.1.24

Possible ImprovementLet the employees be able to mark when a mobile order is ready.Version: 3.1.23

The best DQ in town!❤️❤️❤️.Version: 3.1.23

MenuI’d like to see 8$ meal deal added and senior discount.Version: 3.1.23

Nice app. Easy to use. Add more offers though and deals. 😍Nice app..Version: 3.1.23

Meal DealsPlease have them available and other provinces.Version: 3.1.21

DrinksApp works ok I guess. But was told if I order with the app I have to pour my own pop. Next time I’ll just do the drive through at A & W. They are next door and the app puts in the whole order..Version: 3.1.22

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.1.28


What do you think Dairy Queen® Food & Treats ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

Dairy Queen® Food & Treats iPhone Images
  • Dairy Queen® Food & Treats iphone image 1
  • Dairy Queen® Food & Treats iphone image 2
  • Dairy Queen® Food & Treats iphone image 3
  • Dairy Queen® Food & Treats iphone image 4
Dairy Queen® Food & Treats iPad Images
  • Dairy Queen® Food & Treats ipad image 1
  • Dairy Queen® Food & Treats ipad image 2
  • Dairy Queen® Food & Treats ipad image 3
  • Dairy Queen® Food & Treats ipad image 4