Dairy Queen® Food & Treats Positive Reviews
Can’t add receipt to rewards? Not all menu options available?Unlike other great fast food apps, the fact that you can’t add a receipt to your rewards after sale is absolutely ridiculous. Couldn’t order through the app because a cherry dipped cone my daughter wanted wasn’t an option. Yet, they’re available at the location I patronized. So, when I got there I forgot to have them scan the my rewards barcode at the drive-thru. Mainly because DQ idiotically gives you ice cream first, when you order regular food, instead of last. So, you know, trying to keep the melting ice cream from getting all over the place was a higher priority. The almost 5 star ranking is beyond stupid. All menu options aren’t available for locations even when they have them and no after the fact receipt adding. Yeah… I’d rate the app high too. Sarcasm..Onedog24Version: 2.6.0
App Freezing IssuesJust gotta get this out of the way: some of y’all are really dumb coming on here and complaining about your order issues from a particular store, or that a certain item was not available, or how long your wait was…etc. That is NOT the app’s fault! 🙄 That’s your specific store location’s issue. Add your review to that specific DQ’s location on Google reviews, not the freaking App Store. The app creators cannot fix your 20 minute wait or some poor customer service - SMH 😑
Anyway, with the APP itself, I’ve noticed that when I click on a notification (like a new deal is available that week, for example) and it directs me to the app, the app freezes on the blue loading screen and never pulls up the rest of the app to use and you have to kill it. And then even after killing it and opening it back up, it still doesn’t load to actually use the app - it just stays frozen on the blue loading screen. I actually just deleted the app and re-installed it to try and get that to work, and it asked me to login. So I did, but now it’s permanently loading on the login screen and won’t put me through to the app. So I think it just needs some performance & bug fixes somewhere..Doofer238Version: 3.1.14
DQ in Mountain Home ArI have never had a worse experience at any DQ. They were out of ice cream.. oh well spent $55 to feed my family. Went to drive up said mobile orders could only be picked up inside. Ok. Went in finally got someone to help since nobody was at the counter. After telling them my order stood around for 35 minutes not exaggerating. Got our food finally and it was all cold except for cheese curds. Chicken fries burgers all cold. Then the burgers had the wrong toppings. Not going back in it was already a huge ordeal.
Not one single time did someone apologize for the extreme wait. Horrible customer service entirely. You probably think we’ll they were busy but nope 2 cars in drive up and 2 people in the restaurant when we arrived. Saw at least 7 workers who all seemed to have no idea what to do. Terrible experience and obviously terrible management to not even apologize for the ridiculous wait.
Will not return to this place. Close it down if your that bad. And that hurts because I absolutely love Dairy Queen..Brent rrrrrrrVersion: 3.1.4
First App order for pickup to eat inHow convenient to figure out what a 3 year old (and I ) want for lunch and order right before I left the house. Cost wise—better than McD’s for what you get! Order was ready, except for the kids ice cream cone (and I admit—nothing worse than trying to get a little kid to eat food with an ice cream staring at them, so being able to delay that is a huge plus! My shake was in the fridge, ready for me at my convenience. The staff member greeted me and told me some things that were available for kids meals to consider, for my next visit (which will be soon!) she was super-nice & helpful! Lastly—the restaurant was spotless! This new DQ is doing EVERYTHING right & I hope they are very successful! Get the app-you will save $$ -lots of specials!.JeannieNYVersion: 3.1.17
Turn off mobile order if you’re going to close the lobby!I paid for a mobile app order expecting when I come in 20 minutes later to just go inside and grab it and leave, but they have the lobby closed and 15 people in the drive-through and you give me no chance to cancel my mobile order so I have to sit in line for a half hour waiting for something that I should just have been able to pick up as I ordered it well in advance online and came to get it as a mobile order but you make us wait through the drive-through instead for 20 minutes bad customer service and a waste of time!.Big LoueyVersion: 3.1.3
Treated with respect and food was great!We eat at many DQ’s and the DQ in Canton South is our favorite. No matter how busy they are the take the time to help you in a pleasant and friendly manner. The prices a reasonable and I’ll take one of their sandwiches and fries any day over Micky D!
Our kids and now our grandkids love to go there. We eat first then get ice cream! Sometimes we buy a cake and take it home. The kids that work there work for peanuts and get harassed a lot and the still smile and help each other on big orders and difficult customers. They know who they are! To all the workers at our DQ in Canton South, Pat yourselves on your back, YOU ARE ALWAYS BUSY AND YOU ARE PHENOMENAL WORKERS AND CUSTOMERS NOTICE!
Mr Thom Moore & Mrs Char Moore.Cmo269Version: 3.1.0
GoodI like the app but my problem is , it works good when I’m at home and then when I get to Dairy Queen and it’s only like 5 minutes away the app doesn’t work so I can’t show the cashier the coupon or anything , but when I pulled up to place my order it was there and then when I got to the window the app froze but the lady was nice and gave me my order with the discount but if this keeps happening it will be useless and it happen twice already the first time I didn’t even place the order because it wouldn’t come up at all , and I don’t even hit the confirm button until I’m in the parking lot , because I know that you only have a certain amount of mins to claim your discount. I was in the parking lot when I placed the order but it still froze by the time that I got to the pick up window☺️.TonyaChiChiVersion: 2.3.0
Customer serviceI don’t know who the manager or shift lead or assistant manager that was there tonight or her crew I just wanted to say way to go under pressure! The lines piled in quick and your crew held it together and handled everything with ease and smiles on their faces the entire time just wanted to say thank you and your smiles don’t go unnoticed keep smiling we appreciate you guys!!!!! August 12th close shift! Lady in the red shirt is AMAZING!!!! A very long wait for our order and sadly our ice cream melted before we got home ( ordered food and ice cream for dessert) but ended up waiting to long in the drive thru line but besides that absolutely amazing definitely be back! Thanks palm beach crew.SunnyzladiiVersion: 3.1.19
Great ServiceOn August 10, 2023 at approximately 9:42 PM, I made an order for a combo and a drink. Once I realized that they closed at 10 o’clock I called the store to try to cancel my order. When I spoke to the young lady about my reason for canceling, she said there was no problem whatsoever, and that they would have my meal hot and ready for me when I got there. My wife picked up the order and the order was as promised. The fries were crunchy and hot. The burger was hot and delicious. These kids that work there could’ve easily said no problem will cancel the order for you, but they didn’t. What a great job. This is why I love Saint Cloud Dairy Queen so much. Great job guys. Thank you..KisscopVersion: 3.1.19
Location not open, listed as it is.We placed an order for pick up. On the app it says the location is open until 10 o’clock and my order will be ready at 9:15. We pull into the parking lot; lights out, chairs on tables, no cars- they are closed, and have been closed for a minute. So I’m out $25 and no ice cream. I suggest anyone placing a mobile order check the store hours via Google maps or some other source before placing it. Apparently THEIR app,(designed by them)does not list correct hours, and will let you go ahead and place an order to a location that is closed in real life.Nikicrowe21Version: 3.1.25
Need for tools for the employeesComing from a employee standpoint it needs more. With the discontinuing of the summer blizzards some we are already out of them like the peanut butter puppy chow and s’mores. However they are still on the app so people can still place a order for those blizzards. Also we do have things go out of stock but again they can still order it. What I suggest is being able to call the customer like doordash. That way if something is out of stock then we can call them and ask what they want instead of having to wait until they get there and making them have wait longer even though they ordered ahead..CatcatcatBitLifeVersion: 3.1.19
Huge Burger!!This burger is by far my favorite of all fast food restaurants.. I just go to a couple of the other places for closest to my house. I happened to be close to DQ so I took some time to visit them- so happy I did- this was my first time using the app, it was easy and food came out faster to me than drive thru!!the person that came to deliver my order was as super clean and professional. I ordered my burger same as I have to everywhere else with “extra” of certain ingredients uhhhh there was no need, this bacon double is so big I need a roll of paper towels and a fork!! Going here much more often from now on..Jenny197503Version: 3.1.10
Good experienceThe app is user friendly. It would be better if they would tell you that when you choose one of the deals; that it will be applied once you choose to checkout. I used the free medium drink with any purchase and had to figure out how it works. I had to go back to menu, select a medium drink, and add to cart. It showed a price for the drink all the way through checkout process up to entering payment. The drink never showed free, a discount for the cost of the medium drink was applied when ready to pay. That was a little confusing. Other than that, app worked well.HiddnrockVersion: 3.1.27
Excellent burger and friesIt was busy when I went to pick up order. Instead of making order on line customers wait in long line you should have a separate pick up spot. DQ employees should greet customers as they walk in and if you know you have an order ready and waiting, be more aware. I was early for pick up and my food was ready before pick up time so overall I feel like this DQ did a good job. The pop at this location isn’t the best. Needs more carbonation and less water maybe?.Lightning1!!!Version: 3.1.15
Dairy Queen appHere’s the deal I absolutely love Dairy Queen. I like the fact that you don’t have to spend 3 billion dollars to get to a decent reward and the deals are so/so they could be a little better but they’re decent. What I don’t like is there’s no option to order chocolate/vanilla twist cone on the app and you can’t make simple modifications to things. They legit do not have everything on the menu through the app either. So I have to either call or place the order when I’m in the store and walk up to fix the order. Otherwise the app is pretty decent. I’m sure I’m leaving out something but yes that’s basically the gist..BreVelez757Version: 3.1.21
SuggestionApp works as intended, just wish there was a way to cancel your order. I moved across town and when I placed my order, I was actually still ordering to my original DQ location and I didn’t realize it. I placed the order and showed up at the closest location only to find out I order from the wrong location. A) I would have thought the app would have just selected the nearest location to me when ordering, my fault really for not checking. B) and to the main point, I could cancel the order, and so I was still charged price of my order but I never picked it up..Llittle94Version: 3.0.3
DQ you need to work on this app !!!Have been DQ fans since we first visited in Texas back in the 1980s... we look for DQ as we travel, the app helps BUT it’s not always feasible to go to a “participating store” for the reward scan... needs to be a way for us to manually enter the register receipts info, to get our points... other food apps offer this feature why not DQ ???
As for the 15 minute countdown, I strongly advise y’all to NOT accept the offer until you are face to face with the cashier or drive thru window staff... that way you won’t lose out !!.NYCS TrainuttVersion: 2.2.13
Good, but needs some additions to make it greatIt’s a good app, but it needs additions like drive through for it to be truest great..BaydatOGVersion: 3.1.24
Points expiryIt would be nice if the app said when your points are going to expire and send you a notification. The history does not go as far back as a year..Mayder456Version: 3.1.14
Doesn’t work for Canadian ResidentsThe Canadian DQ App makes you update to this App, but it doesn’t work for Canadian Residents.Meakster9Version: 3.0
Stores don’t support the pointsIt would be nice if the stores actually scanned the code for the points. Haven’t been able to get points in all the dairy queens I’ve visited this year..TheGreg09Version: 3.1.0
Ladner DQ reviewAmazing service. Always. Thank you.ElDwy2024Version: 3.1.27
Points don’t addThe points don’t add very fast or not at all, I’ve spent hundreds of dollars here and got points once. You also can’t use a gift card on there app..IrbasicVersion: 3.1.26
Can’t add Gift cardThe whole reason I downloaded this was so that I didn’t have to worry about losing my gift card, but I can’t find anywhere to add it. When I select “chose payment method” I can only put in a credit or debit card, not a gift card. I have searched on the internet, and I can’t find anything about adding a gift card. While the points system will be useful, I am frustrated about being unable to add a gift card..Galaksbak xDVersion: 3.1.26
Amazing OwnershipAmazing owner with a genuine interest in providing great service..Debrah2299Version: 3.1.24
GlitchyI enjoy using the app and friendly staff who make my orders, but it’s disappointing when I have to load my credit card each time, even tho I’ve saved it. Also, obviously the 3$ Sundae deal was loaded as a Bogo because I couldn’t use that on the mobile order and missed points. Also had to pay for a medium drink didn’t want as part of my combo?? I’d already been charged a combo price but couldn’t tap on my choice of small drink… hmmmmm.That Guy In The ComentsVersion: 3.1.24
Possible ImprovementLet the employees be able to mark when a mobile order is ready.Dragon of Air and FireVersion: 3.1.23
The best DQ in town!❤️❤️❤️.JenatunieVersion: 3.1.23
MenuI’d like to see 8$ meal deal added and senior discount.MmmastaxiVersion: 3.1.23
Nice app. Easy to use. Add more offers though and deals. 😍Nice app..Snapy gak1Version: 3.1.23
Meal DealsPlease have them available and other provinces.R-ThursdayVersion: 3.1.21
DrinksApp works ok I guess. But was told if I order with the app I have to pour my own pop. Next time I’ll just do the drive through at A & W. They are next door and the app puts in the whole order..HerbmomichVersion: 3.1.22
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.1.28
Dairy Queen® Food & Treats Negative Reviews
STILL can’t log in … since MayI haven’t been able to log in since an update to the app in May. I have tried reach out to DQ’s customer service and they told me I created my account by connecting it to my Facebook account and I should use that option to log in. I’ve been trying that but it still takes me though the steps of creating a new account when it comes back to the app from trying to log in via Facebook. When I enter my info to “verify it’s correct” it tells me that the phone number is already in use. I explained this to DQ’s customer service and they told me not to create a new account. I’m not trying to, that’s just the only option it gives when it comes back from “logging in via Facebook”. I have a couple thousand points that I can’t access. I can’t set up a new account either because I only have one phone number and it says it’s already in use. Maybe add an option to let people login using their phone number or something, too. Or a way to recover/reset your password if you created your account by connecting it to your Facebook account. I am SO frustrated and have been a loyal DQ customer for years. I just keep getting the run around..BethK80Version: 3.1.1
Just go through the drive throughOrdering in the app for curbside pickup was pretty easy. But then when I got to the store I sat in the curbside parking space for 8 minutes waiting. I tried calling the number for the store as shown on my order confirmation, but nobody answered, and after about 15 rings it said the mobile customer I’m calling is not available. Waited 2 more minutes and looked the phone number up on Google (same number) and called again, still no answer. I saw an employee walking toward my car with nothing but her cell phone in her hand. She asked if I had a mobile order. I said yes. She asked for my name. At this point, I’ve been sitting in one of the three curbside pickup spots for 12 minutes and there hasn’t been a single other car show up, much less another one the same color as mine that I indicated on the order. So I don’t know what the confusion was about, but she told me it’s ready and went to get it. She came back and forgot the drink. By the time I had my denture order, I had been there for 15 minutes. It would’ve been MUCH faster to just use the drive through. And my burger wouldn’t have been cold when I got it..JECatesVersion: 2.6.0
No pleased with service or app orderI ordered on the app a small Girl Scout Thin Mint blizzard. When I got there I told them I ordered on the app a small Girl Scout thin mint blizzard. The person at the drive in said a what? I repeated slowly what I said and my name Jacqueline Fitzgerald. And he said you ordered what? I started to repeat it again and another lady said I got it you ordered a sm thin mint blizzard. Yes. I pulled up and had to wait to get my order because the person in front of me ordered a large order. I get to the drive up window and waited, and waited. When the lady opened the window she started handing me someone else’s order. I told her no that is not mine. I have the sm. Thin mint blizzard. She looks perplexed and asks someone do we have a app order and she is handed the blizzard with a lid on it. She said I didn’t have you on my order list. I said thank you. I opened the lid and my blizzard was 1/4 melted. 😠 I won’t be going back there again. I’ll get my ice cream from Braums from now on!.NurseNICUVersion: 3.0.5
Mobile order wait too longPlaced a mobile order and arrived before we needed to pick it up. I noticed my ice cream had already been prepared so it was put into a refrigerator. The first item they prepared was the chicken strip basket. It was made with fries instead of onion rings. None of the other items were ready, when the chicken was ready and the onion rings came up, they were sitting on the counter under the heat lamp, and the other items hadn’t come out. I asked to have those two items so we could start eating. When my husband finished his chicken and he went back to the counter to see where his fries and my chicken strips were. Service is disjointed and haphazard.
Two other customers were waiting before us for a while. Another woman came in and placed an order, she waited with us. She received my order of chicken strips with the fries they accidentally made for me. I have been here other times when the Service was better..LerayicecreamVersion: 3.1.18
Good luck trying to find a store that accepts the app or if it does, it’s “currently out of order.”I’ve been all over the US, most recently Colorado, Minnesota, Iowa, South Dakota, Montana... and no store I’ve visited has the capability take the app and the one store I was at in Minnesota, said it was “out of order” and couldn’t accept any coupons from the app or redeem any rewards. How is this helpful? I emailed to request a list of stores that will take the app, and was told Dairy Queen doesn’t have that information and it is often up to each individual store. Why go through all of this if so few stores can accept the app? It’s a disgrace to Dairy Queen as a whole, a disservice to the poor stores that can’t take it and seems to really tick of customers who go to a Dairy Queen thinking they can take the app. This is the only app I have where stores have no clue what I’m talking about with this app or flat out don’t accept it. Are you trying to tick people off?.Grace May SmithVersion: 2.7.0
Don’t waste your time, just use the drive throughThe net effect of this app was essentially nil. Despite ordering ahead through the app, I still had to wait in the drive-through. After going to the drive through I still had to go through the window and the pull aside forward and wait for my food. The food order was not started until I pressed the “I’m here” button which, foolish me, I did when I arrived at the restaraunt. The reason given was to make sure my order was fresh. The actual result is that there is no time saved using this app.
If the app had a funtion that indicated whether your location has walk in or requires pick up at the drive through it might be of some value. Unfortunately my local Dairy Queen has no signage indicating how to collect your order once you have use the app. Furthermore, it is apparent that the people who are attending the drive through are not very familiar with the app, though that may be a problem unique to my location.
Do youself a favor and just use the drive through..CampbellkeizerVersion: 2.2.14
RipoffDon't bother claiming your deal until you are in the act of showing it to the cashier. We placed our order and right as we approached the cashier I accepted the deal (it had to be used within 15 minutes) but before I could show it to the cashier a notification came through on my phone which caused the deal to go away and the app would not allow it to be opened again. Cashier didn't believe the deal when we explained what happened. Contacted DQ online and they suggested I make sure the app was up to date (we downloaded the app while in line before placing our order!) And make sure location services were on (chose the store before looking at deals). No explanation as to why our unexpired offer was no longer available. Terrible app!
ETA - the company replied regarding using the coupon within 15 minutes which I completely understood at the time. I'm disgruntled because there is no indication that if you navigate away from it for any reason that in so doing you will invalidate the coupon..TassereineVersion: 2.2.11
Unhappy with information and appThe employee at the window was very nice and helpful! When I tried to order the mini blizzard for 85 cents, the app kept giving me the message this offer is not valid on this order. When I drove through and asked at the speaker if I could order 2 mini blizzards for 85 cents each I was told that the offer was only good in the mobile app. I removed everything in my order and started over. I finally drove back through the speaker and explained my problem she told me to show my app at the window. I find out I can’t order 2 mini blizzards only 1 and the second one can be any other size. It has taken me 28 minutes so far to get my order of two blizzards. One employee didn’t listen to my question ir she just gave me bad advice. The second person figured out the problem. It has taken entirely too long to get two blizzards
Cyndi Geisen..Excessive wait timeVersion: 3.1.21
UghGot through making an order and then had a pop up that said currently they weren’t doing curbside at this location even though it was an option for me to select BEFORE I went through and created an order. Why wouldn’t you let me know that before I take the time to create the order. THEN I had to go back and select the option to walk in and get the mobile order and recreate the order. Then I submitted and gave no instructions. Thankfully I looked at an email which had the REST of the instructions. I had to click on a link to submit the order. What in the world?? And then had to also let them know when I got to the store. I was already in the parking lot because the line was so long for the drive through. It’s then that I realized that I couldn’t actually walk in to get the mobile order and had to wait in the drive through line. Seriously? What is the point of mobile order. Just DONT do it. I just left.
Take a lesson from McDonalds app or just don’t have one..NoIceCreamForMeVersion: 2.2.13
I have had enough!! Ugh!I have been an avid advocate for DQ & have spent literally THOUSANDS of dollars on your frozen dessert treats over the past 2 years alone. I get DQ at least once a day, sometimes more...Well, that’s going to change immediately if something is not done to compensate the troubles I have had now with this app. Every time I order it has screwed my order up so badly it’s beyond being able to fix. I keep forgetting to check the order, but by the time I get back to consume the frozen deliciousness the order is so mixed up, wrong items and/or incorrectly personalized. I have complained to the general manager 3 times now but keep getting told it’s your app not sending the orders in to your dessert artists correctly. They told me to contact your relations team as I have wasted so much money trying to use the convenience within the app but has made it so difficult to continue. Might just start going to Sonic Daily if this isn’t fixed and made right...Come on boys!.K00BESL0VESB00BSVersion: 2.2.15
App and store are both trashThis app is trash. I tried to sign up. Can't because my phone number is already taken. I vaguely remember having issues so I probably did abort setup. Did reset password. Then used the reset password and it didn't find that account. Forget it. Not even worth it. I will go elsewhere. The store I was at last night was ridiculous anyway. Line all the way around the building. Employees acting all kinds of lost. One decided after making a blizzard for the people in front of us that she wasn't going to make anymore and would randomly prefer to clean tables. The spray bottle wouldn't work. So while we are waiting for ice cream, she has like 5 people that are supposed to be serving customers messing around with cleaning products and none washed their hands visibly before making our blizzards. The place doesn't run an efficient kitchen. I will go anywhere else next time I want ice cream..DebtfreeeeeeVersion: 3.1.14
Messed up items/orderI asked for extra topping and did not get it. I had to pay extra for that. It The Diet Pepsi and Dr. Pepper did not taste right. I asked for added onions on a burger and they added pickles which we asked to remove, and still no onions. We got the pretzels and queso with no queso dip. The order was not ready when picking up, which is not a big deal if it were all correct. Then needed to ask for the ice creams and drinks as they were not being given at pick up.
We love Dairy Queen and usually NEVER have an issue with the food. We usually talk it up on how great it all is!! The last two times ordering and picking up have been kind of a waste. I did not complain the last time because mistakes happen, but this time its a lot of things and same people. Unfortunately was not satisfied as we usually are. A little disappointed and hoping its just a fluke or a few bad days. Fingerscrossed..ChebLTVersion: 3.1.20
Will not let me log inI previously had this app on my phone but then deleted it because I rarely used it. I reinstalled it to make an online order and tried to sign in. Signed in through Facebook and it took me through a “sign up” process. When I got to the end, it told me my phone number was already taken. Of course it is, because I already have an account through FB. Decided to try using my email instead to sign in. Reset my password and it took me through the same “sign-up” process which ended with the same error. How can I sign on if every time I try to access the app it makes me go through this sign up process and won’t let me proceed because I’m TRYING TO USE MY PHONE NUMBER AND AM ALREADY REGISTERED???? This is so frustrating. I don’t want to order as a guest because I want to get the rewards. Also, there is no place to trouble shoot. What a waste of my time..BeckiAnnVanVersion: 3.1.14
WHERE ARE THE GUMMY WORMS😭💅🏻So me and my friend got these blizzards, we got them through the drive thru. I said I would pick the first one! When we got home, I ate and then opened up my ice cream. I was happy cause one gummy worm was at the top, then I kept digging down, I finished my ice cream, AND I ONLY GOT 2 GUMMY WORMS😭 My friend got 9, which she was lucky- Like, why didn’t I get any gummy worms? You can’t just put a lot of gummy worms into one, and then leave the other out:( It tasted so plain, and I loved it WAY more when it has loads of gummy worms!! DQ, please put at least more than 2 gummy worms in a blizzard, because I was really sad.. I would’ve loved the gummy worms in it, and then it would’ve tasted good. Next time, please put at least some gummy worms in peoples blizzard so they don’t have to write another review like this. Thanks for making your blizzards tasty and good, and I hope next time I can get some gummy worms!😉.R3A:DVersion: 3.1.1
Rude workersWhen I got my items I opened them up as I always do to make sure that they are correct before I leave the store. And two of the three blizzards were not even full so I asked the young lady behind the counter if she could go ahead and actually fill up our ice cream cups for us. The one blizzard was a heath blizzard and it clearly had hot fudge in it and not chocolate syrup as the ice cream was melted inside. I also ran a local DairyQueen for seven years so I know the difference between chocolate syrup being put into a blizzard and hot fudge being put into a blizzard. I was very polite to the young lady and She acted like me asking her nicely to correct my order was the end of the world. I was once again reminded why I don’t go to DairyQueen anymore. Literally the only reason I went there was to get a heath blizzard for my husband and now I am frustrated because I know it was made in correctly..Idahogrl81Version: 3.0.1
Horrible !I have no idea what the purpose of ordering ahead of time through drive-through does anything I showed up on time but since the location was so busy, I had to wait in the drive-through for 15 minutes only to find out that they didn’t even have my order ready yet and that I was supposedly supposed to go in the store for mobile pick up’s. Why do you guys have the option as drive-through when you make us go into the store? Anyways I could have went into the store when I got there in 15 minutes earlier and got my order and left instead, I sat in my car and waited for 15 minutes and almost took out my entire lunch sitting there waiting at Dairy Queen to get my order. I would never order a mobile order again. No point in being proactive..MdkekkdkeiVersion: 3.1.14
Restaurant was filthyTypically we go through the drive thru but today decided to go in. Big mistake. The restaurant was filthy. The area behind the counter was disgusting with ice cream just setting in the tray under the ice cream machine, the ingredients added to the blizzard were all open and much of it spilled on the counter top, dried up brown pieces of bananas were left to rot on the counter top and that is the areas in view of the customer. Imagine what the grill area was like. Will be a very long time if ever before we return. And before all you social warriors come to their defense, we were the only ones in the restaurant and one car pulled up into the drive thru as we entered so they were not too busy to clean. Sorry to say but we ordered our food anyway. Big mistake. French fries were soggy as if the sat in cold grease as was the cheese curds, chicken strips under cooked and shakes tasted spoiled..Smh hardVersion: 3.1.18
Disappointed Birthday TreatGood day Dairy Queen,
I received a happy birthday email from you and went to my local Dairy Queen to get my buy one/get one free birthday gift offer. The lady working at DQ denied my getting the same size as purchased for free (large Oreo cookie blizzard). She said I was only entitled to the mini/super small blizzard. This was a big let down and two of my guess opt not to support your business based on the bait and switch being pulled . I did purchase the large and got the mini for free because my son was excited for DQ; but I want you to know I am disappointed with the tactic that was used to get me into your business. Please let me know how you would feel if I treated you like this. (I am a DQ member, please look up
Number for communication info so you keep my privacy and I have my receipt if you need more information. ) Thanks and have a nice day..Richmond HeightaVersion: 2.7.0
Account setupThis app will not allow me to set up my account through Facebook. When I tried to create an account manually, I received a message that my email address was already on file. I don’t recall ever setting one up, but I thought maybe I did it a long time ago, so I selected, “Forgot Password,” then was instructed to enter my email address. After waiting a while, I requested it again, but nothing came to my email. I checked my junk folder, it wasn’t there, either. I tried to set up an an account with my son’s email address, then received a message that an account was already set up on my device. I then added the app on my son’s phone, went through the process of setting up an account, then tapped, “Continue.” It’s still stuck on that screen. I think there may be a compatibility issue with Apple..Ms. Dee 39Version: 2.2.15
App is supposed to save timeI ordered through the app in order to have the items available when I arrived. The items that I ordered were a mini blizzard and a cheeseburger with BLandT. The app wouldn’t give me the choice to pick up later, only to order ASAP. Then when I arrived at the slotted time, the pick up had to be inside. No option to get in drive through. After arriving I went inside to pick up and had to tell the people behind the counter three different times that I was picking up an order. The burger was made fresh, but the bacon was undercooked and the tomato was bland, and the overwhelming taste I had was ketchup and dill pickles. Quality wasn’t there, and app options are very limited. Apparently they are also location-specific..Smiller50010Version: 3.1.0
Won’t Let me Sign In 😡There was a new update. Like all new updates, they make you sign in again. It’s really frustrating because I’ve tried to sign in multiple times, but it keeps making me go through sign up. I already have an account. So, every time I try to sign in, my phone number and location are always “taken”. No, duh. I’ve tried uninstalling the app, it’s still the same. I tried continuing as a guest, still the same. I even tried signing in through Facebook, still the same. I’m just constantly being forced to sign up a create a new account. I would love to make a new account, but I only have one phone number.
I’ve already contacted DQ about this and they only told me to delete the app and install it again..Asian_donutzVersion: 3.0.3
I’m sorry to say it...This app could use a lot of work. It’s confusing and messy. The McDonald’s app and pretty much every other chain app has a pick up time option. I needed to pick up something just before my mom got off but I got old food and watered down soda because it ordered too soon. I also ordered a second time because it didn’t give me the option of reopening the previous order to say I was there so I thought the order wasn’t even placed. Therefore I was charged twice when I only got those meals once. Unfortunately we do live in a time where the amount of money wasted on a second set of meals, that I didn’t even receive, could literally fill my empty gas tank. I have to say this was a waste of my time. The app is supposed to make ordering more efficient and convenient but instead makes it confusing and disappointing..KelseyshaylynnVersion: 2.2.11
Completely wrong orderI was pretty disappointed in our DQ tonight. I ordered ahead, knowing they can be busy on a Saturday night, even in winter. I arrive 20 minutes after the mobile order. Wait in line another 5-8 minutes. Find out they can’t make the banana split because they have no bananas. Fine. Order a blizzard to replace it. We then proceed to wait 10 minutes at the window for that one change. Get our order and pull away. In the dark car, I thought all was right to find out 2 of the 3 ice creams were wrong. Also, the fries were hard and cold. The replacement blizzard was the only thing they got right, but technically wasn’t our first choice. Our DQ is tasty and we love it and go often. I understand mistakes happened but I am a big frustrated with my wasted money..AgrendaVersion: 3.1.27
Sign in IssuesYeah. So I used the app for a while, no problem. I moved though and the only DQ around didn’t use the app, so I deleted it. I’ve moved again and redownloaded it since I can use it at the nearby DQ. As I was signing in, it was taking me more through a sign up process. I went with it, and as I’m finishing it, it says I can’t continue because my phone number is already in use on another account. Not really sure why this issue should be popping up at all. Not sure why as I’m trying to sign in, it seems it’s having me sign up a new account and I can’t even use the app. This is made even more frustrating by the fact that I’m an active DQ employee. You guys gotta get something figured out there. No reason I should be having sign in issues since I already have a past account..DMon44Version: 3.0.3
App does not workI downloaded the app to take advantage of the 85 cent blizzards and went through the entire process to create an account just to be met by a “phone has been taken” error message. My wife tried to download it and got the same error. App is unusable if they do not fix the glitch.
Update:
Developer responded and suggested I use the same information to log in as what I used to originally create the account. The problem is that neither of us have ever created an account before. I tried a third phone number so we are now 1/3 on creating Dairy Queen accounts. Now that I have gotten the app working, I’m finding that it’s really difficult to use the map feature to find out which locations have the deal I downloaded the app for. I will be deleting this app..76598ABCVersion: 3.1.14
Oh review of app? No review of locationDon’t bother using the app it’s not faster. And from my experience it seems like online orders are thrown together and thrown in freezer behind front counter. When they throw them in the freezer do they even check if customer is stand there, nope. My suggestion literally take the lids off your blizzards before you leave. Previous nights order, my large blizzard was a little bit more that half the cup (more like a medium). Tonights order the blizzard cups were almost full. One item ordered Heath bar nothing custom, looked to be made with chocolate ice cream. I stopped there and just threw it in the freezer someone in the household might be adventurous and try it later. I’m just going back to the grocery store freezer aisle, quantity and quality are predictable..SEA ToddVersion: 3.0.5
Items not even on the menuWe ordered dipped comes on the app. We get to the store and they don’t even offer two of the flavors that were the only options available in the app aside from chocolate dipped. This made for a change in number of ordered cones. I would like to have added to the order instead but also nothing was said about it being a franchise and mobile order issue. A refund is not an option unless I call some number and she said she would give it to me but didn’t. I left with no order because it was ridiculous and ticked off because I’d the situation. You couldn’t even get a whole sentence out to the manager on duty and she was twisting my words. We will NEVER do this again. First time using this app and last time..AdwashburnVersion: 3.1.1
Not enough employeesI used the app to order 3 blizzards on Labor Day. Everybody is off work so you’d think whom ever did the scheduling would account for that and have more people working. Not so. The drive through is backed up, there’s one person doing all of the soft serve orders (blizzards etc.) including the app orders. I used the app and showed up at the time indicated and got snapped at by a manager that “he’s backed up. You’re way down the line!” Then she turned her back on me and walked away. Zero customer care. I was fine with having to wait a little but snapped at me then walking away was rude and uncalled for because I was very polite. And of course I thanked her back as she walked away. So rude. We’re in a recession. I can and will make my ice cream at home. It’s cheaper and less insulting..Avoid this establishmentVersion: 3.1.20
Needs WorkI continue to have issues with this app. You can’t add a gift card once you have a credit card attached. You can’t special order a hamburger. You can only buy a cheeseburger, remove the cheese (but still pay for the cheese!), and then special order it that way. You don’t get points if you don’t get the app scanned. In other words, your order is NOT tied to your app. This means you have to give your phone to the cashier to have the app scanned (a great way to spread those germs...thanks IT people!). You also cannot get points credited to your account if you forget to have your phone scanned (as in you thought your phone was linked to your app). Even if you have a receipt, it doesn’t matter. Such a frustrating app!.Kb640205Version: 2.2.15
Not a priority orderI used the app instead of waiting in the drive thru and was very disappointed. I ordered 15 minutes before arriving and expected that they would make my four items and somehow keep them cold in a freezer. They didn’t, instead I had to click a button to tell them I had arrived. Only then did they start making the 4 items. But the online orders were not at all a priority. They made the items between working the drive thru and it took 10 minutes from the first of the items to be made to the last item to be made. That doesn’t work well for ice cream orders. The drive thru was clearly a priority - don’t use the app to order ahead..Matt DuganVersion: 2.2.13
DO NOT USE THIS APP… IT IS A SCAMDon’t use the Dairy Queen mobile app. I went about a month ago to their Prattville, AL location and they gave me an excuse why they couldn’t fulfill most of my order so I told them to just cancel my order and refund me my money and the store tells me that I have to go through the app for my refund, so I contact them through the app, who in return sends me back to the local Dairy Queen saying they can’t do anything about the app only the local store can issue a refund because the money goes to the local store that you order from. They just constantly send you in circles! I am out around $50 and no food to show for it! Trust me and DO NOT USE THEIR MOBILE APP! I placed my order on October 8 and it’s November 26 and they still won’t respond or refund me!.Bgonzalez32Version: 3.1.8
DQ not prepared for app ordersI just downloaded the DQ app today and placed an order on it. I arrived at the store right on time. There was a place designated for people picking up online orders. The store was so busy that no one asked to help me and I did not have the opportunity to get help. After about seven minutes, which is a long time for ice cream to not be frozen, I was able to get someone’s attention. They talked to one of the people making blizzards, and they pulled out my order from below the counter. I left with it, hoping it would not be melted. Our blizzards were more like milkshakes than blizzards. I will definitely not use the app again because there’s too much confusion with picking up an order. And you can’t leave ice cream out for very long..Fish filVersion: 3.1.14
App is useless in my areaI only get food apps to use the online ordering feature and skip the “um let me look at the menu” step of ordering in person. I figure out what I want, pay for it, and don’t have to speak to a human about what I want. I love that.
Every single location near me says online ordering not supported. That might be tolerable if I could use the app to figure out what I want and go pick it up real quick. But no, in order to even see a menu you have to select a location that supports online ordering. So, the one single purpose I could use the app for would be to scan the codes when I buy stuff in person to get rewards points…that I can’t spend on mobile orders. No thanks, I’ve deleted the useless app..Dat_danny_doeVersion: 3.1.14
Doesn’t even workMerging accounts doesn’t even work what a garbage app should’ve stuck with the old one.TwinkletoesjrVersion: 3.0
Not worth the hassleThere are so many bugs and errors with this app, it deters me from going to DQ.
I’ve downloaded, deleted, reinstalled, updated, signed in/ out and have Favourited a store. 9/10 times an “unknown error” occurs with trying to get deals and/or trying to place an order. I keep hoping the bugs will be fixed but its been going on for months. Sadly, DQ has lost some of our business as a result of this app.MisscanadianchicVersion: 3.1.2
I found out why “Deals” tab doesn’t work.First off, the original app was way better. This one always glitches. I have seen many other reviews with the same problems I have and the developer responses are ridiculously unhelpful.
The “Deals” section always shows an error message and I found out why. It’s because I am not in a close proximity to a DQ restaurant. Once I get closer to one, the deals tab finally works. They need to change this so people that are not close to a DQ can check the app in advance for good deals.
This part is worse though. I used a blizzard coupon of “BOGO for 1.99”. I bought three blizzards: 2 x size Med, one Snack size for my daughter. When their system calculated the discount it specifically took the lower discount by reducing this cheaper snack blizzard to be only 1.99, and did not take the discount off the second medium blizzard. It was a difference of only saving $2, when I should have been able to save $4. Yah it’s small, but the principle behind this tells me that they are not looking out for the customer first. C’mon DQ, where is the integrity in that? When people use your coupons they are always going to be trying to get the maximum fair benefit possible within the coupon stipulations. This just rubbed me the wrong way as a shady business practice. When I asked the cashier why the discount was so low, she just replied “sorry that’s just the way it is”.
Needless to say, I cancelled me snack size from the order, paid, the. Bought the second snack size separately. DQ, you’re going downhill here. Please re-think your strategy and whomever you contracted to make this app..CarlosDouhVersion: 3.1.1
Garbage app. I tried the developers fix👎🏼Tried deleting and reinstalling app, to no avail. Biggest issues i see is that even thou I downloaded the CANADIAN app, it still asks for enter city,state,zip code! HELLO DEVELOPERS, canada HAS city’s, PROVINCES, and most importantly postal codes. Clearly an AMERICAN made app, c’mon developers and get to know the rest of the world than just thinking that America is the status quo!.Mike6799467Version: 3.0.5
Other app was much betterOver 500 reviews saying this app is garbage. Developer replies “technical difficulties are frustrating”. WHO THE HELL releases a crap app, does nothing to make sure it works, and then replies with that line of garbage? Who did you pay to make this garbage app, go back to them and slap them across the face and scream at them to fix it already as now DQ sucks. I haven’t gone to DQ because of this garbage app. I wish all locations would be avoided by all as DQ deserves nothing (no money, no customers, no business). How dare you! Other app always gave deals and notifications. This one took forever to load as didn’t work as update. There is no transfer or merge option. And now there is no deals. It’s just to show me nearest dq and nothing else. I want the other app up and running again! Developer said it takes time for points and it doesn’t WORK, no deals ever. Garbage app
3rd time to “fix”. Was told delete and reinstall. Sign out and sign in. Total garbage. Done bother to install its garbage and deals never work (they don’t load)..RoscoNAmyVersion: 3.0.2
App does not workApp does not work.Jonirene0727Version: 3.1.24
Completely Useless if Yor Local DQ Doesn't Offer Online OrderingIf your local DQ doesn't offer online ordering then don't bother with this app. I downloaded it just to look at the menu so I could decide what I wanted before going and because my local DQ doesn't do online orders it won't even let me look at the menu.
You can't even select your DQ if you can't order online.
I just want to know what my DQ offers! I'm not trying to order online!
Some people like to plan ahead before going to get food, especially those of us with anxiety or other mental health disorders, but it's impossible to do if we can't even pull up a menu for our local establishments!.BatonbratVersion: 3.1.21
No deals in Canada , don’t bother downloading the appThey say there are deals in Canada but I haven’t saw any deals yet.
Their reasoning for no deals is that app “Acts up” Multiple comments mentioned that there are no deals before.
Does that mean your app always “acts up” or does it mean you haven’t even bothered making it properly. Why mentioning deals then?
Haven’t found a store that supports ordering.
What’s the point of releasing an app to Canadian market if it does not even work?
I can look up locations using Maps, I don’t need your app for that.
If I could I would put zero stars.You have tools to do it properly but choose to not care instead..BasedappenjoyerVersion: 3.1.1
No deals in CanadaWhere’s all the deals in Canada?? None here don’t even bother with the app.KevgraamVersion: 3.1.0
No dealsI saw an ad for this app that listed some great deals. I downloaded the app and had zero deals. Not impressed..KdgfabcVersion: 3.1.28
Can’t even create an accountThe app won’t even let me sign up or sign in. Just keeps saying in known error. Really annoying..J0ed12Version: 3.1.28
Ordered when restaurant is closedOrdered when restaurant is closed, drove to restaurant to find out it’s closed at 4pm on a weekday!.Stevo5800Version: 3.1.27
App not helpfulKeeps asking to choose size for combos but no option to choose size for any of the selections..Dlr2055Version: 3.1.27
Can’t useIos 16 required.Tyson747283936Version: 3.1.27
Discounts not always acceptsCool that a lot of restaurants don’t accept it or that the scanner doesn’t work nor the 5 number pin. Feels like a bait and switch, offer great deals you can’t redeem..PooophgggyjnvyVersion: 3.1.26
Saanich Centre DQOrdered off the mobile app, as I only have 1/2 hr for lunch and give s me more time to sit down and eat inside. I ordered a cheese burger. Second to last bite I bite down on a staple. It was surprising and painful at the same time. I fished it out and brought to the counter person to let them know. He wanted to give me more food. I was totally turned off food and was worried I chipped my tooth. I rushed out of there but when I got back to work and shared my experience with my colleagues they said I should have spoken with a manager. That suggestion wasn’t offered to me though so I am concerned my incident will not be followed up with. Too be honest not sure what can be done for it to not happen to another person. I guess its similar to a bbq bristle from a brush. I guess I am just grateful I didn’t ingest it and have more issues down the line..Wii Ksm DoosdVersion: 3.1.26
Lacking dealsThe App works fine. They have your information and can track your purchases. It’s annoying that the app lacks deals. Only when the coupons are out, you get deals. Not everyone gets the same deals as coworker lives out of town of a DQ gets deals on the app and i live by a DQ and no deals except the stupid buster bar. I have to wait for coupons. And all in store specials are for two people (BOGO). I don’t always eat for two and the prices are not worth what you get.
Make the app worth opening. Offer deals otherwise it’s not worth bothering going to DQ when there are other places..Dexx74Version: 3.1.26
Not workingApp is not working, there is so many issues!.Mohammed HishamVersion: 3.1.26
Sometimes works….So frustrating it doesn’t save cc info when you click to save. Why not just accept Apple Pay or PayPal and it wouldn’t matter? At least all locations seem to accept the app now, just would be much better if cc worked….Yendor27Version: 3.1.25
App logged me out and won’t let me log back inCan’t log in, iPhone 8, won’t let me log in or make new account or access the points I had accumulated. Absolute garbage.HedasaVersion: 3.1.25
No points in KenoraNever was obtainable at the kenora Ontario location
Your business is not very good at promotions either. Basically your outfit has become the greediest since the pandemic! Boycotting now forever more! Good riddance I’ll buy from a mom and pop store and support local! Fk your business !.OscarfieldVersion: 3.1.25
Sent to a farther DQSelected only 152nd address showing thinking it was the DQ closes to my 152 location. I had checked all location features on app but it sent me to another DQ 20 minutes away on 152nd
So first why was I sent further away and why was the DQ location that was 5 minutes away from me not posted.74thTigerVersion: 3.1.24
Garbage appThe store by my house never works to order from.RellraiserVersion: 3.1.24
Need all stores to fully participateNeed all stores to fully participate.GarthSchillVersion: 3.1.24
Glitchy appI don’t like that there’s no price on the picture you have to click it to see how much the item is. And I’m always having problems with the app either not loading or the deal menu not working. I do like the convenience of pre-ordering..Bri 8)Version: 3.1.24
Rewards pointsWhy is it only certain locations are doing the rewards points program?.Garbage fbVersion: 3.1.24
App doesn’t workIt says consent failure but i have checked off everything, redone, rewrite, delete, download, repeat process like 5x still doesn’t work. Why would even take you to the next steps if you missed out something from the previous pages? Which i don’t think i did. Anyways app doesn’t work for me..MebomoVersion: 3.1.24
No longer works after updateUnable to use my login after a recent update. Using ‘forgot password’ option doesn’t help. Even tried creating a new account but the process gets stuck at ‘find location’. It was never a great app and now it’s just useless..KS0kVersion: 3.1.23
Won’t let me log inGives an error, can’t make a new account. I tried downloading this app over a year ago and had similar issues..J8942728592Version: 3.1.23
No Butterscotch dipOrdered online to be told at restaurant they havent had in over 2 years. Huge disappointment and a waste of a trip.Frtpnb678Version: 3.1.22
Liars!!I got this app to use the $0.85 blizzard deal and tried to use it at 45 Dairy Queen’s! That’s right 45! And not a single one had this deal! Are you kidding me! I spent over a week traveling the province and over $500 in gas to not get a single blizzard! Unethical!.Merr1971Version: 3.1.22
My orderGot home with my meal, was not what I ordered. Guess I should checked. I ordered a triple burger only got a double. I order a triple so my dog gets a paddy. Paid for a triple.Randy AFCVersion: 3.1.21
Unable to installTried to install but does not work. Pathetic!.123334736Version: 3.1.21
SizeIt would be nice if you could actually order your food through the app. Right now they have it where you click soft drink and then you can’t click to buy as it won’t let you pick a size!!
Annoying and frustrating..FreshVanillaVersion: 3.1.21
Wrong blizzard bought peanut butter got pumpkin.Mpkin blizzard so disappointed.StewkellVersion: 3.1.21
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