Toast Takeout & Delivery Customer Service

Toast Takeout & Delivery Positive Reviews

Flabbergasted customerThis is a delivery app used by many restaurants in Seattle. It feels like the developers don’t use it at all. And I think I know why (read below). For example, the default order setting is set for “pickup”, we keep forgetting to change the setting to “delivery” and end up having to drive to pickup our order. I’m flabbergasted that this passes quality control… I mean come on folks that’s not rocket science. If you’re so passionate about the pickup / delivery option then at least add a setting to default to “delivery” or “pickup”. Or even better, remember the last setting! Also, the app relies on DoorDash, but it’s integration is super basic so it’s impossible to know where your order is except through some spammy SMS text. It’s like the app development was made through a mismatch of sub-contracts by 3rd parties. That would explain the lack of quality control. I wish you luck in the delivery space. Given the sub par quality of this app and its high rating, it’s clear that the delivery app space is up for grab. May the best win!.FlabgasturdVersion: 1.81.2

How to Pay?Decent App. Use it every day, but I have two problems with it: 1) Setting up Payment- there seems to be no way to set up a new payment option (new credit card) without first trying to purchase something. If you go to your personal profile, you can see your payment options, but there’s no way to edit them! What the...? You can delete them, just can’t add or edit. Sooo...you order something, then click payment options, THEN you can add a different card if you want. Not easy in a hands free world when I’m driving to work, approaching my garage and want to quickly place my order before I park and head to the coffee shop. What am I missing??? 2) someone recently gave me a gift certificate to that favorite coffee shop mentioned in 1) above. On the back of the gift card, it’s says “powered by Toast”, and there’s even a scannable barcode. But guess what? there’s no way to load the gift card into toast. Soooo....while I have this cool app, and I have this gift card to my favorite coffee shop, all powered by TOAST, I still pay for coffee at my favorite coffee shop with my old credit card, and I’ve got 50 bucks sitting on a gift card I don’t use because my coffee is all paid for (on my old card) when I get there. Uggh!.SiWFtyVersion: 1.29

No hidden feesThis is the only delivery app that doesn't add $1-$5 to every menu item, then charge an additional service fee, delivery fee, tax, and tip. I've compared several options on the app to online prices from the restaurants and they always match, unlike doordash. Next time you order doordash, check the price of the item in your cart compared to the restaurant's price for the same item online. They always deceptively add several dollars to every item and then charge a bunch of fees on top of that. Toast is cheaper and faster than every other app I've used, even for delivery (as of March 2023 at least). What they lack in available restaurants they make up for in honest prices..MorrrganVersion: 1.92

Reduced Restaurant Delivery RadiusI would’ve given this app a much better rating if I were basing my review solely on the pick-up aspect of it. It’s pretty straightforward, and the menu options available tend to be more comprehensive than what some of its competitors offer for the same restaurants. Nonetheless, as I personally tend to order delivery more often than pickup, the inexplicably limited delivery radius prevents me from enjoying said benefit in most cases. As a result, I find myself left with far fewer restaurant choices in general on ToastTab if I want to have my order delivered. It is frustrating to me, because I cannot understand the reasoning behind said strict delivery distances. Even though ToastTab is merely serving as an intermediary for DoorDash: facilitating the placement, payment, and contracted delivery of orders for various restaurants, they still apparently dictate the overarching limitations, on delivery distance, as I’ve l found that DoorDash DOES offer delivery for many of the places listed as “too far” on Toast, for a $0 fee, and at roughly 1/3 the delivery minimum! So, not only do I lose out on the food, but the app and restaurant lose as well, because I walk away with the $30+ I was willing to spend to meet their minimum ($18 more than I would’ve had to w/ DoorDash directly), and neither of them profits either. It seems silly, when they stood to successfully execute such an obscene upsell without lifting a finger!.Cailin!!!Version: 1.69.2

Great website and we shall see about the appI live in Raleigh and many restaurants here use this service. I hope they aren’t fleecing the restaurants! I pick up my food because geez, I am not that busy or lazy (I have 3 kids and a full time job, it baffles me how people with much less on their plates struggle). So this service is great. We can put in all of our special mods for our choices and it is quick and easy. I’d love to see the ability to combine orders or something (let my kids add on their own device) but I am probably not your average customer. I have never used the delivery service and maybe never will..Lynneth HVersion: 1.119.1

Easy to useSome of my favorite local restaurants use Toast for their curbside offerings, and it works great! Once I find my restaurants that I want to order from, it’s super easy to use. I wish it were possible to pin or flag my favorite restaurants so it were easier to find them on the app. The app is location dependent, and I have to enter an old address since these stops are in a different neighborhood than where I live now. Maybe in a future version of the app we will be able to save certain restaurants so they always show up at the top of the app when we log on..CmwasmundVersion: 1.40

Needs to improve user supportHave been increasingly disappointed by Toast over the last few months. They lack any clear customer service for users of their app. The only number I could contact was service for restaurants when I needed to change the phone number with my account (no way to do that on the app). Also have had increasingly poor experiences with their restaurants. Food tonight had clearly been sitting out for awhile and I picked it up 11min early. Smaller portions and overall poor quality compared to previous experiences a few months ago, but no way to relay this information to Toast or leave a review on the app. Thus, I type this frustrated review over my lukewarm dinner..LeynscVersion: 1.88

User friendly all the wayToast Takeout was easy to set up. I was able to use Apple Pay to pay for my order or I could set up another payment method if I wanted to. I live in Hawaii on the island of Oahu. It was a pleasant surprise to see many restaurants on the app. Our first order was placed at Kalapawai Market. We were able to pick between placing an order for pickup right away or a delayed pick up at a later time. The full menu was on there and placing the order was easy and smooth. There was a box to leave comments to customize the order the way we wanted. Checkout was easy and seamless. There were also buttons to add tip if you wanted. When the order was ready for pick up we received a call from Kalapawai and it was right at n time. Great app! I would recommend to all my family and friends. I think this is going to be my go-to for ordering out from now on..KeAlii_3Version: 1.75

!! Our information has been leaked!!I have received a notification about a leaked in regards to our information that we have saved on this app. Can you please verify? I am did saved my credit card on file for a fast check-out and now, I am concerned about this leak. I have frozen my credit card, also.. I can’t login to my Toast account. I get a wrong password notice. I have tried contacting your department on this matter and other, but I can never get a hold of anyone. I asked a question and was answered with a question....Hayahay87Version: 1.45.1

Beware of auto tip$$. Okay but not better than calling inA local restaurant started using Toast for delivery and take-out orders. The app is okay. A lot of back-and-forth to search what you’d like. It gives an option to repeat a previous order but you are not able to see the order before you select. I will say I have have errors with my orders since using Toast as well. Items were missed and generally the cost is a lot more. And I don’t mean the $$$ delivery fee. The actually food costs more to order through the app. I also do not like the auto-tip option. There is a feature to enter a custom tip; while that seems perfect, I have entered a more than fair custom tip but alas when I hit “place order” my tip **magically** is more than I set it to be. I just placed an order and paid THE SAME AMOUNT in fee and tip 👀👀😳😳 as my order?!? What?? I will try one more time and hope that Toast provides and update to correct this “glitch.” After that I will just continue direct with the restaurant..DrSamSamVersion: 1.77

Simple tweak to prevent frustrationsWhy can’t toast detect (like DoorDash / Uber etc) that the user isn’t where the delivery address and suggest it upon checkout? I accidentally placed an order to the wrong address and was left in a maze of calls with the restaurant. No way to cancel an order once it’s in made it even worse. Apparently because you sub out the delivery to DoorDash - even though we cancelled the order and placed a new one to the correct address the driver still managed to deliver to the wrong address. While I don’t want to blame your app it is a simple mistake users are likely to make if they previously delivered to a different address..VendoragnosticVersion: 1.85

Hands down the BESTThis is the absolute best to-go experience we’ve had since SIP started. Chef’s ability to translate her dishes into takeaway form obviously was a tremendous work of love and skill. Quality is spot on, flavors are amazing and bright, and don’t get me started on the cocktails. We order from Top Hatters at least once a week and I even did a large group order for our social bubble one special evening. Favorites are the entire cocktail menu, spring salad, vermicelli bowls, the mochi sesame balls (which are exactly like my grandmother’s “lek doi”!), and the pepita little gem salad. 💜.Jung munVersion: 1.38.1

Solid basics, but needs 2 key featuresWorks great for your basic orders. But please give us: —Ability to edit/add to a saved order. I have my usual favorite order, but today someone else is joining me. I have to start from scratch, as no way to edit the reorder cart, and trying to add my reorder to other items in a new cart wipes out that cart. So I have to manually reenter the entire combined order. That’s kludgy and silly. —Let us heart or otherwise save our favorite restaurants, then view them as a separate list. Pretty basic functionality in most apps with a huge list of options..CheetoheadVersion: 1.40

Good for takeoutOn fathers day I ordered food from my favorite local Thai restaurant. The app told me my order would be ready in 20 minutes. I arrived at the restaurant for the pickup time and was told my order would be ready in additional 30 minutes, I canceled my order by talking to the manager. They were very busy with other other takeout orders from bite squad, Uber eats and grub hub. It would be nice to be informed on the app when the food prep will take longer than normal. I guess I will now have order from the app and call the restaurant before leaving to pickup my order..MN GolferVersion: 1.49

Love the app, but minor frustration…In concept, app is awesome, but it will not save my cards for future purchases so I have to enter my card info every time. I check the box to save payment info, but it never does. In the settings, there is a place to manage payment cards, but there isn’t a way to manually add any (it says “use a card on your first purchase to add one”…I’ve made over 10 purchases now!). Thus, I’m stuck in a cycle of manually entering card info every time I dine out. Wish this could be fixed in a future release!.MrEWiiVersion: 1.80.1

Decent tool poor end user helpToast is a great tool for restaurants, probably on the expensive side for them, but a-nice tool. I am a customer of the various restaurants that use Toast. If you have a problem ordering good luck getting your issue resolved. The Toast support crew supports the restaurants, not the end customer like me. If you have a problem, contacting Toast is of no help—they only seem to help restaurants—their paying customers. You need to contact the restaurant directly, which when they are busy, it is next to impossible. What Toast should do, is have a person(s) that supports ordering customers and another crew that supports the restaurants directly..Wheaton RonVersion: 1.45.2

Cart not flexibleOverall the app is good but recommend 2 areas of improvement: 1) if load a previous order into shopping cart to save time you can only delete items and not add any additional items. For instance 5 items from last order added but want to change one item—can’t do it—if you delete item and go back to order the new one the other 4 items are no longer in your cart so you are essentially putting in the whole order anyway. 2). Can’t seem to change my email address in the Edit Profile!.CocosthebestVersion: 1.43

Repeat order — defaulted to pickup instead of deliveryI used the “order again” button for one of my usual orders. I always use the delivery option. I optimistically placed the order too quickly to realize that it was a pickup order by default. My food sat at the restaurant for 40 mins before I thought to look at the order details. Very confused as to why it wouldn’t have set it to delivery since that’s what I used on the previous order that was copied. Be sure to check so you don’t make the same dumb mistake!!.0806whitneyVersion: 1.72.1

Bring Back The Loyalty ID CardSo my wife and I started using this app as a lot of restaurants we like and frequent you can earn loyalty points for money off your bill. We’ve even discovered a few new restaurants because of it. However with the latest app update I can longer see my loyalty ID card. I can see my points and any accumulated rewards but when I click on the rewards tab where the ID card use to come up nothing happens and I cannot figure out how to add my credit or debit card to the payment options. Please fix this ASAP with the next update..Cubbieblue2310Version: 1.114

Great for local food, needs updated functionalityI’ve used Toast for some time now and really like the ability to order easily from local restaurants. Overall it’s a good app and does what it promises. The app does need some very basic functionality added especially to profile management. There is no way to update information such as your email address. Payment method management is also non existent. To be useful in the long run it needs more professional level functionality..BDBDBDVersion: 1.58

Nice but needs some fine tuning2 out of 5 times I’ve used this app recently my order was sent to the wrong restaurant, partly due to my blind acceptance that the restaurants near me were actually the ones near me. I order frequently from a privately owned chain restaurant with dozens of locations. I have had to drive an extra 15 miles each way to the other location to pick up my order when the restaurant I intended to order from is just around the corner from me. What I think this app desperately needs is the ability to “favorite” a particular restaurant..FothermuckerOU812Version: 1.87

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Toast Takeout & Delivery Negative Reviews

Worst Customer Service - beware of usingBeware using this service: they don’t consider app users to be their customers. I placed an order for delivery, but it never arrived. I tried calling the number listed in the app by toast, but because the restaurant is in a food hall, it is just a general recording that directs you to the food hall’s website. With no way of contacting the restaurant, I called the only Toast customer service number that I could find. The guy on the other side said that the restaurants are Toast’s customers, not app users who place orders through them. His only suggestion for getting a refund was to call the restaurant and for the restaurant to then call Toast to process the refund. I explained (again) that I had already tried to call them and the listed phone number doesn’t work. The customer service person then hung up on me without providing any other contact phone number to get a refund. And a couple minutes later, my order was marked as completed despite never receiving my food. I ended up calling a different location of the restaurant that I ordered from. They were really nice and explained that their other location does not do delivery and Toast isn’t supposed to have it listed for delivery. This other location is now working on getting me a refund. I never leave reviews, but just wanted to warn other users of this issue with Toast..Hemi422Version: 1.78

Possible Fake Restaurants ListedAvoid using this app if possible. I downloaded it because I saw a restaurant that I liked was listed. I placed my order and the delivery time came and went. After a half hour I called the restaurant through the app and the line just kept ringing and went to a generic voicemail. I left my information and found a different number online. I called the number and it was the restaurant but they never heard of Toast and only uses DoorDash. They couldn’t help me or tell me if they received my order. This is where it get really disappointing for an app that’s meant to help local businesses. There is NO support for these situation. No chat or phone number to call. There is an email which I have emailed twice with NO response. From a developer point of view, the fact that they have their FAQ sectioned answered by Deleted User is odd and unprofessional. This app is meant to help local business sell and deliver food. Instead, I’ll likely avoid the restaurant moving forward. Toast doesn’t look like they have a process to vet a business when they open an account since the phone number wasn’t even real and. Because I haven’t gotten a response from Toast I’m not forced to dispute the charge on my card. If I’m lucky, I’ll get a refund in a month..NerdInTheFoothillsVersion: 1.100.1

Don’t waste your timeI have gone round and round with a whole string a emails from their tech support team. I was questioned on how I set up the payment information, if I did it when I was making my first payment, if I checked the save payment information box. All of which I did multiple times over again. Then I recently get an email stating that there technical department is aware of the problem and are working to resolve this issue with no time frame. My last email wants to mark the issue as resolved because I did not respond back to an automated email asking if my correspondence with what the last technical support rep gave me. No I not happy, in fact I am very upset that they could not come out with the truth from the get go and tell me they have an issue that they are trying to address and haven’t resolved it yet. I could respect that. Instead they make me feel like the problem is with something I am doing wrong. I can read and I can follow directions for almost a half a century now. Save yourself some time and just hand your payment to your waitress/waiter or cashier. Don’t waste your time getting the run around with this app..LeftblankonpurposeVersion: 1.104.1

Couldn't add toast cash in app and now expiredWhen I received 5$ toast cash on January 5th it failed over and over to add in the app because some kind of bug - just spins like it is working but never does anything - and naturally it expired 30 days later so by the time I remembered to try again I assumed I had lost it due to their technical issues. So I tried adding again and it just spins and spins. Impossible to add toast cash and I can't even get an error telling me it is expired thanks to their bugs because they still have it months later! Hangs both on wifi and LTE. Right after initially writing this review in late March I said nuts to it, and I emailed them and they responded flatly that it is a known issue. One that I have seen for over two months. I ask sooooo what are you going to do about the 5$ your bug cost me? They say they don’t know but are working to fix the bug ASAP. The bug that is nearly two months old. I feel like I’m taking crazy pills…. it is simply amazing their app rating is so high!.DanjrdothuhVersion: 1.117.1

No Apple Pay and breaks auto fill? So much friction!There’s just way too much friction in the account creation and checkout process. The app somehow breaks iOS’s autofill capabilities, so I have to manually type in my name and contact info. Can’t you just use the native frameworks? Then, plenty of other e-commerce apps are fine with just using email address verification for authentication, but not this one, so I had to create a password. A password? What year is this?? Then, at checkout, there’s no Apple Pay support, and again, it breaks autofill so I can’t have iOS fill in my credit card details. And there’s not even an option to use the camera to scan in my credit card info. So, I have to type that, too. All of this means there’s a serious amount of friction involved in placing an order. Surely Toast Tab wants to reduce this friction? They must have a high rate of abandoned carts. It’s a super hard time for restaurants right now—fixing these simple issues would make things better for everyone involved!.Jackseriouslythey’realltaken?Version: 1.40

Terrible app- the review is DEF not 4.9I’ve used many food delivery app, this is by far the worst in both technical side and customer service. I used the app for delivery for the first time two days ago. The app charged 20%+ on deliver tip ($29) when I manually entered $5 and also double checked my entry. Note that this was for a delivery distance within 3 minutes. Secondly, when I called customer service, I was told that there was nothing they can do, and that they will only speak with the restaurant owner. This is after the restaurant owner told me to call the Toast app. So, I offered to do a 3 way call while I was on the phone with him, he said, “No, I can’t do that. Have a nice day. Bye” and hung up. I called the restaurant back and explained everything. The restaurant owner was shocked and called the Toast immediately. Then, Toast finally agreed to refund the incorrectly charged amount. Restaurant owner was sincere and kind. They will continue to have my business. Toast app, not. I’m removing the app and will never use it again..MimimamboVersion: 1.84

GarbageDo not use this app or interface. I have used other delivery apps with virtually no problems. This one I finally got as a favorite restaurant is only on Toast. Placed order and after a huge delay the driver eventually claimed the restaurant was inaccessible and refused to pick up the food. Restaurant said that could not refund and it had to go through Toast, but that the driver was lying as the road was open and spaces free right out front. Toast refused to refund and said nothing they could do, and would not even take a report on the fraudulent driver. After hours on the phone with every place involved with no luck, I gave up. Life is too short to deal with these idiots. So someone swindled me out of $150 and I got nothing but high blood pressure. This app is garbage and at the very least happily enables fraud while waving its hands and saying it has no control iver anything that happens. I will never use this app nor will I ever get food from any restaurant again that insists on using Toast..Ignatius J MaulVersion: 1.71

Potential but customers get screwedI really wanted to like this app, in order to better support restaurants while we’re under lockdown. But this app is janky & there is NO SUPPORT for customers. They outsource delivery with DoorDash, at least in my area, so if you have any issues with your delivery.... you’re stuck. (Since you don’t get DoorDash support.) And even worse, they put the onus on the restaurant for all issues. You can’t even contact Toast – like, I haven’t even been able to find social accounts. When my order didn’t show up tonight, I had to call the restaurant and the poor staff had to grab their manager to figure out a solution (on Valentine’s Day of all days, suuuper busy). They were kind enough to place the order again, but no idea whether the restaurant will get reimbursed or have to eat the cost of the 1st order. In which case, we both would’ve been better off using another food delivery service, even if they take a bigger cut.....JuliaaaateeVersion: 1.45.2

Poorly designedI only got this app because the one restaurant I order takeout from uses this service. I had been going to the restaurant’s Instagram page and using the link in their bio every time I ordered but then thought the app might make it easier and faster. Nope. When I search for the restaurant by name, the app tells me it doesn’t exist. Even after I logged in and it shows me my previous orders it still can’t find that restaurant. And since I live more than a few miles from it, and it defaults to just showing me restaurants near me, it won’t show up there either. I can put in the restaurant’s address and the app finally deigns to acknowledge it exists, but that’s a pain to do every time I want to order something, since there’s no way to favorite a restaurant or anything to make it quick to get to. Really, really clumsy design. I won’t be using this app. My circuitous route of going through Instagram is actually easier..TyriaVersion: 1.37

First order failsOrdered 3 drinks got none late delivery can only contact the store directly which will eventually pose a problem and can only receive refunds on incorrect orders from the store. Was still completed by doordash on the receipt and cost nearly 15$ for just those 3 drinks its far too much headache for not enough efficiency I believe stores are not accurately updating their accounts as well. My overall is a zero for lack of completion and most platforms such as these lack competency so I can go by the fact this was still technically a doordash delivery on a toast app I can’t see myself breaking the chains of Ubereats/postmates or grubhub and doordash. Unfortunately the bulk of my order was not delivered and took an hour to complete though it’s under two mile distance. In concept a food delivery app is nice but they all fail to complete what they promise with lack of efficiency or awareness..The hacklistVersion: 1.54

This App is LackingOne major concern for me is the absence of options to cancel or modify orders. This becomes a serious issue when you are unable to get in touch with the restaurant to make any changes. Additionally, the app defaults to pickup, which makes it easy to accidentally select this option instead of delivery. I have personally experienced this problem multiple times, and as a result, I will no longer be using this app until it is rectified. While I typically notice the error right after placing the order, it is too late to make any changes. This issue seems to be unique to this particular app and has never been a problem with other ordering platforms. It can be incredibly frustrating to have no recourse to fix the mistake. Overall, the app has potential to be excellent, but customer support is virtually non-existent..Kyber iTunesVersion: 1.95.1

This App is Horrible - stick to DoorDash or UberEatsOrdered take out via the “Toast App” two main items $$$ were left out of my order. When I called the restaurant in Davenport no one would answer the phone even though the restaurant wasn’t busy at all. The recording only says to order online or in person. When I checked the “Toast App” about missing items and a refund it instructed me to contact the restaurant directly. Very poor and lazy customer service not answering the phone. I realize people make mistakes but there is no excuse for poor, or in this case lazy customer service. I did enjoy the food in the past at Adlers but when half of an order is missing and you can’t even contact the restaurant or the ordering app to make things right, sounds like it’s time for me to move on to another restaurant and use DoorDash or UberEats in the future..VegasNealVersion: 1.79

Autocorrects addressesThis app will automatically “correct” your address when ordering to be wherever your phone GPS says you are. My orders regularly get delivered to the wrong address, causing frustration for me and the small businesses I’m trying to support. Most recently my $68 order needed to be remade and sent since it went down the street from me. The restaurant owner was understandably frustrated because they are out that money, and said when they contacted Toast, they were told they needed to have their customers turn off their location. Seems like a terrible solution. Anyhow, I’ll probably still use the app because my fave restaurants offer discount codes. But I’ll have to call the restaurants to verify my address after I order. Wish they’d fix that as it’s inconvenient for users and super unfair to restaurants who have to absorb those extra costs for Toasts mistakes!.Mjharris5Version: 1.40

App has become unusableI don’t know when this happened, since every single set of release notes is rubber stamp “bug fixes and enhancements,” but two recent changes have made me lose all interest in this app. First, despite previously functioning just fine without my personal data, I suddenly found I’d need to create an account to keep any history of my purchases. Fine, I will proceed as guest and recreate previous orders. I know I’m not the customer, the restaurants are. But now, Toast WILL NOT GIVE MY MONEY TO THE RESTAURANT unless I create an account. This was never necessary before. I cannot imagine that Toast’s paying customers would rather not get my money at all. I have no relationship with Toast. They are now actively inserting themselves between their customers (the restaurants) and their customers’ customer (me)..Kmms271828Version: 1.104.1

Not impressedI just downloaded the toast app to check it out and I’m already disappointed. I selected “delivery” for my address but when I tried to start an order for the 2nd restaurant on the delivery list, I got a pop up that says delivery is not available! If delivery isn’t available, why is the restaurant on the list?? The list of restaurants for delivery is already pretty paltry, I counted and there’s only 13 options to choose from, which is apparently now down to 12. It’s also not immediately clear what the delivery fee is for each restaurant, I had to first add items to my cart in order to see the fee and wow was it was an eye-popping number for some of them!! All in all I don’t think we’ll be ordering anything via Toast anytime soon since the other apps are still vastly superior..Lauren7717Version: 1.82

Takes your money - and no responsibilityDo not use this app. When a restaurant was closed due to a power outage - Toast refused to cancel the transaction. When I made the $50 order through Toast the restaurant was already closed up due to lack of power. I didn’t find out until I got there - which is fine, life goes on - went home and cooked dinner. But I had to HUNT to find the Toast customer service (because they really don’t want to be bothered), and after several conversations, they have said they are not responsible for any transactions and they have no control over cancellations. Well I can see the “TOAST” on my credit card statement so they better find some control or get out of the payment gateway business. Lesson learned to call the restaurant directly so you don’t give into this racket..CqgriffithVersion: 1.67.1

Quit defaulting to pickup!How does this app still, so many years later, keep defaulting to pickup? It’s usability 101 that user choices w/ meaningful repercussions should not have defaults. Ask the user to choose every time. My fave 2 restaurants are on here but only one offers delivery (and is not walkable), while the other offers only pickup (but is tight across the street). Even if they defaulted to last selected, they’d still be making a wrong assumption depending on which I ordered from last time & which I’m ordering from now. In the 2 months since I installed, I’ve been unable to check out twice. Mysterious Apple Pay AND credit card errors. Both times I had to log out, log back in and recreate my order from scratch for my payment to be accepted. Customer service is terrible. DAYS to respond. If I have an issue w/ an order, I need realtime support. Finally, they have default tip amounts set to 15%. Change it to a different amount, go add another item, and they automatically set it back to the default. Why is this company SO TERRIBLE at basic usability?.Armchair-djVersion: 1.118

Critically annoying bugsDespite ordering from a restaurant routinely (and allowing Toast to use my location) Toast picked another branch of the restaurant 45 minutes away to place my order. Most location apps will warn you that your service location is distant, but not Toast. I didn’t notice the mistake until I was at my local branch. So my choice was to drive to the other location (or wait 75 minutes on a busy Friday evening.) Ugh. Earlier that week, I had thought I ordered breakfast on Toast and then gone to pick it up. The app could not show me my order, instead displaying “unable to complete this operation” or similar message. I had no idea whether my order had gone thru or not until I got to the restaurant and they told me they did have the order..BKBKBK11215Version: 1.70

Caution - app orders don’t always processSome restaurants do not seem to understand their settings in the app or staff can forget to update them. You can, as a result, place orders that will never come as a result and there is no mechanism to let you know that that happened. There doesn’t seem to be any communication back through the app that the order was accepted or not. So, I had a restaurant that doesn’t do delivery just not fulfill my order and I didn’t learn that until I called when the order was late. I also had a time when the restaurant wasn’t even open and I learned that when I called to inquire about my order when that one was late as well. So, be careful if you use this app. It is great when it works..ApatmdVersion: 1.112

Impossible to contact driver or corporateI placed a delivery order that was never fulfilled. The app claimed it was completed after 15 mins. I called the restaurant and hour and a half after placing the order to see if the food was still waiting to be picked up. It was. So I wasted my time and money waiting, paying for a service that was never fulfilled, and going out of my way to pick up cold food 2 hrs after it had been prepared. I tried submitting a “help ticket” requesting to at the very least have the delivery charge reversed. No response. There are enough other delivery apps out there that actually fulfill orders and care to make up for mistakes. The poor quality of the service this company offers & their lack of response led me here..XKateMariexVersion: 1.50

Charged for NothingI used toast to order from a restaurant when I was staying at a nearby hotel. I was charged for my order and told it would be ready on 15 minutes. I walked to the restaurant to pick up my food, only to find out it was closed for that evening. Toast doesn’t issue you a refund. They email the restaurant, and when nothing came of it, told me to dispute the charge. If you ever use them to order, be sure to call the restaurant first to make sure you actually are ordering from a place that can fulfill your order. I wasted my time ordering from them, walking back and forth to a closed restaurant, and now writing this review and soon to be disputing my charge. Seems like terrible customer service..JdjfurjfhuekqldufjVersion: 1.51

Anti Privacy CompanyToast is against privacy as they will not allow any of their websites or apps to work if you use a VPN. They and any restaurant who uses them have lost my business until fixed. Allow users to remain private and do not add the hassle of having to toggle the vpn just to get a burger. For a service charges around $500 a month to the restaurant, in addition to a litany of other fees, as well as doing all the credit card processing for most stores, the fact that they demand to have access to your data as well is troubling and disturbing and should make you question using them at all. 1 star for the greedy data collectors who are already getting paid yet demand more from you.JonAbtVersion: 1.53

IdioticYou would think after paying for a item you would not need a phone number or email visible on your receipt (Only The Name I want To Use)!! Depending on the individual circumstance, As for me I mostly use this App for work and don’t want people knowing who they’re making the food for! Sense my phone number and email is constantly visible! Granted I have the option to change the name also being able to having a phone number and email private option would be professional. It’s my decision To potentially have my food thrown away because there’s no contact. I will Say & tell you multiple employees refuse to use this app because there is no option as I’ve discussed..Anewleaf75Version: 1.116

They added ads in the checkout…This was a perfect app. Everything was great until they added big advertisements for Amex (at least for me) in the checkout process. I get that you need to make additional ad revenue but it pushes the Tips section another 30-40% down. To me thats an anti-pattern if you really want users to support both you and restaurants. Put the ad somewhere else, not during checkout. Super irritating, makes me not want to use the app anymore. Would give 5 stars otherwise. On an iphone13 pro max fwiw, so screen size isn't an issue - probably much worse for SE or other phone sizes if the UX is consistent across devices..FantastadonnVersion: 1.70.1

Don’t use this for deliveryI’ve had generally okay results using this app for pick up, but it’s always been dreadful for delivery. They don’t show you where your driver is, nor do they provide you real-time updates about your food’s status. I had to wait over an hour after when Toast said my food would be delivered and as a result got extremely cold food; never once did I get an update about it. When I tried to contact customer service to locate my order, my ticket was never replied to. When I tried to request a refund because of the poor delivery and food, I was again ignored. I’ll never use this app for food delivery again..Jmz5264Version: 1.63

Form fields need auto fill tagsWhen setting up a new account and entering credit card information none of the forms allow for auto fill on iOS. This means that users have to manually enter values in each field and adds friction to the ordering process. You should be properly tagging your form fields so that iOS can auto populate them for users. You shouldn’t make it so hard for your users to complete an order. Also please add Apple Pay to the payment types! It’s easier to use, requires the user to enter less data, and is more secure. Finally, how about an iPad app? It’s 2020...maybe it’s time to learn autolayout or at least let your web views scale to the full screen..Forest10WVersion: 1.38.1

Non responsive customer service setupOur order was delivered to the wrong address by contactless delivery. Same number on order but wrong street (go figure). They dropped at the wrong door, rang doorbell and left. Thankfully the people were home and nice enough to drive it over to our house. Customer Service on Toast is only a messaging service and they emailed back almost 2 hours later. How is this Customer Service? Restaurant was so busy and address was correct in the order. They have a lot to live up to. We got our food but they didn’t do the delivery.... app has a ways to go on functionality. It’s clunky but it supported one of our fave restaurants..Carlita20Version: 1.38.1

Very poor performance and seems to be fraudulent compared to previous MyBurger appWe tried to different times to place an order for my burger, since we were told this is the new app for that restaurant chain. Both times they try to center order to location it was over 25 miles from where we actually were located (across the street from the MyBurger we wanted to get food from.) Now I show a pending charge for an order at a MyBurger location that I never went to. I have contacted the restaurant, but they have not refunded it, yet. The app support does not seem to respond. Very disappointed because we loved going to MyBurger and will probably go somewhere that has a reliable app..JamieInMNVersion: 1.52

Cant change your account email or phone apparentlyChoose your email and phone number carefully you can’t change. I set up via a merchant a while back now I want to update my email address,supports totally user unfriendly solution: Right now we aren't able to update an email address on an account. We do have a few options though. If you'd like to have a new account with that other email address I would start a new account. You'll just need access to a secondary phone number in order to do so. If you don't have a secondary phone number, I'd suggest checking out a service like Google Voice which is able to create a phone number for free and forward the contacts to another cell number..JPP2018Version: 1.40

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