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T-Mobile Scam Shield Customer Service

  1. T-Mobile Scam Shield Customer Service
  2. T-Mobile Scam Shield App Comments & Reviews (2024)
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Scam Shield gives you control over T-Mobile’s anti-scam protections like Scam ID, Scam Block, and Caller ID, and is available to all our customers.


- What is Scam Shield? -


ADVANCED NETWORK TECHNOLOGY
Our supercharged network analyzes every call using A.I., machine learning, and patented technologies. Our defenses update every six minutes to stay ahead of scammers.


BUILT-IN PROTECTION
Americans deal with billions of scam and robo calls every year. Our Scam ID and Scam Block technologies help identify and stop them before they ever reach your phone.


KNOW WHO'S CALLING
Now you'll see a caller's information, even if they're not in your contact list. With Scam Shield, full Caller ID access is automatically included, enable it.


- Included features -

• Scam Block – Our network will automatically block calls from likely scammers, when you turn it on, helping to keep them off your phone entirely.
• Scam Reporting – Help identify suspicious callers or fraudsters and prevent their calls from being received by you—or others—in the future.
• Caller ID – See who’s calling before you answer.
• Allow list – Calls from numbers on your Allow list will never be blocked by our network and always ring your phone.


- Premium features -

• Personal Number Blocking – Block specific numbers from calling you as soon as they hit the T-Mobile network.
• Category Manager – Tired of telemarketers? Or survey calls? We’ll identify and block call types you don’t want to see anymore.
• Reverse Number Lookup – Not sure who a number belongs to? We’ll do a reverse phone number lookup and show you anything we can about who is calling.
• Voicemail to Text - Get text messages containing readouts of blocked calls that were sent to voicemail.
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Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.

For help and support, please contact [email protected].

T-Mobile Scam Shield App Comments & Reviews

T-Mobile Scam Shield Positive Reviews

Unique Outstanding Design App!Funny as I sit here I can remember when security was never thought to be so important for your phone. You could pick up a phone book and get the number you wanted to call. Remember when you could get a operator to help and dial the number for you. When you answered your phone never was any danger that goes on today. When the idea that the phone company came out with that we could hide our phone number from the world seemed like a good idea but as it turned out this was the start of the security system problem that now has blown out of proportion! This app is truly trying to get back to where it is safe to answer your phone again! But it is not simple and the Crooks that have caused this mess are not making it easy to correct the problem. They are not rolling over and playing dead. They use tricks to try and keep on trying to steal your money and Identity. But they are losing with the help of this great unique technology outstanding app! So hang in there and help the Developers report what is happening to you and report the phone number that is a scam or fraud. Your helping to beat the Crooks even though it may not seem like it so Mr. Developer I Tip my Hat 🎩 to you and say “ Thanks “.Version: 5.3.0

It works but Unknown & Blocked that are Reported calls are still allowed to come throughCalls are still allowed to come through from unknown callers or scam calls even though you have reported them and block them several times and you do not know you have gotten a scam call sometimes until you look at your scam shield app for example the last two days at like between 8:30 AM and 9 AM I’ve been getting several calls from individuals I do not know and I leave them go to voicemail and then I blocked them and I report them as a scam or fraud or spam but they still are allowed to go through if they’re blocked and reported they should not be allowed to come through otherwise it’s a good app and if you want to do anything else you have to pay otherwise it’s free those are the only things I don’t like about this app if I don’t know who your eye don’t want you to be calling me if you’re blocked this app should not let it come through and if you reported this app should stop the call otherwise T-Mobile has a good app here so I hope T-Mobile fixes it because I’m tired of getting calls from people I do not know on a unlisted private number that is on the National Do Not Call List t-Mobile please work on this if a call is blocked no other calls should be coming through from that number and also allow the person to know it’s a scam call when it’s ringing through as well as if it’s blocked once it should not be coming through at all and that’s final!.Version: 2.13

Updated Review: APP Now WorkingThis app is now working as it should and blocks 99.5% of spam calls. The T-Mobile support team was amazing and actually listened to what I had to say and to what was actually happening with this app and my local coverage issues. There was a hardware issue during a tower upgrade in my area also. T-Mobile's tech support became aware of this and worked fast to solve the problem. Tech support even called me a week later to get an update that everything was working as it should. It has been 1 month now since my last issues with spam and poor coverage (yes the two were related). Everything is working great. Thanks again for such great customer support and for actually listening to my issues with service. T-Mobile is the best in my book! Previous Review: Allows Previously Blocked Numbers This app allows many previously blocked numbers through. It sometimes will prevent a number from getting through and tag it as possible spam, then the next time that number calls it will let it through. Not what T-Mobile claims it prevents. If I wanted service this poor I would have stayed with AT&T. This App is worthless in my opinion..Version: 5.3.0

Peace of mindThis app helps you blocked unwanted calls also blocks wanted calls unless you add them to your contacts. I love how I’ve got a peace of mind to know scam calls are silent cal also in the app allow block send to voice mail. It’s cheap to pay for the best blocking app ever!!! Just one thing I think would do a world of good on this app the ability to add custom written reasons for blocking and some details on said and faster reports to T-Mobile. Though I’ve got a peace of mind to know that scam calls are down by I’d give 100% can be a pain once you get to know it works your ready to Rock n roll. This app was worth it and makes my life easier. I can’t say how many numbers I block and actively report plus undesired number I don’t want to hear from ever again. You got T-Mobile down load and kick back see any unknown calls just delete but Learn this app. I’ve got my peace of mind get yours with this app.Version: 2.10

Download it! And love it!It is 1:17 am and with insomnia so I guess I should talk about this app. I love it even though it isn’t perfect. It has alleviated so many headaches with spam numbers ever since I’ve downloaded the app. I wish I was lying but at one point I counted 125 “telemarketing” and “scam likely” calls within 35 min time frame! I am not joking! With that being said there are instances where the same number would attempt to make the call 10-15 times in a row and 1 out of those would come through, no biggie. At some point there was a time where I couldnt report, block or do anything within the app, so I uninstalled it and reinstalled it and it now works great! HOWEVER I would really appreciate if the app would stop asking me to turn on my notifications to alert me of potential spam callers every time I open the app or report a new number. Like I don’t want know I have 500 scammers trying to connect with me! The less I know about them the better. To developer: thanks for your hard work with this app! It is underrated! ATT could never and I’m so glad I switched over, so if You could please remove that “connect with us and turn on notifications” pop up would be great! Thanks! Now if you’re still reading and still debating weather to download or not, you’re wasting time! Do yourself a favor and download now!.Version: 2.13

Love this!Currently I am using the basic version , my phone ringing has now gone from a constant all day and night to mostly only the people I know . Once in a while I still get calls that I myself consider spam, but they are actually not , they are just now that I am closer to an age that I need to think about certain insurances I get those calls and they never shut up and leave you alone. I simply keep blocking each number they keep calling me from in hopes they will run out of numbers lol. I am considering upgrading to the premium . As it does me a lot more options I can control and it is truly less than a cup of coffee these days or even 1 gallon of gas ! If you have not added this to your phone I suggest you do ! If your tired of hearing your phone ring and it’s not someone you know it is worth adding to your phone !!! I am so glad I did!.Version: 2.11

T-Mobile’s “Scam ShieldIt is a great app but could use some work on functionality. It could be made a bit easier and clearer to navigate through all of the many features. An ad-on condensed manual to dummy down the steps for use by neophytes. I have to provide support to many of my customers who use T-Mobile that have installed “Scam Shield” (neophytes with various mobile phones). Usually not time-consuming, so no charge. But if users could browse through an integrated or printed condensed “use” manual with an index, many newbies would find their answers themselves. T-Mobile has an excellent record as a mobile service provider, along with their excellent support teams and their apps, which would only enhance their quality of apps..Version: 2.10

When it works, it works good.Lots of talk about being able to block calls but the BLOCK feature seems to not work occasionally. You can select BLOCK on a number and the block button will light up; however, when you return to the number in the ACTIVITY list, the number you just blocked is unblocked again. Therefore, the 4-star rating I am giving applies to the app when it is working properly. This situation has happened several times over the period year-long period I’ve used the app so the failure is temporary. When the failure situation is happening - like it is at the time of this writing - this app deserves maybe 2 stars. The reason I’ll give it two stars is because it still blocks known or suspected scammer numbers that are preemptively blocked by the app. If the app already knows them, they get blocked...but those only amount to about 20 percent of the scammer calls I receive..Version: 2.6

You need this appI typically don’t review apps unless they are really bad or really good but this app is a saving grace. I changed my number and ever since have received spam calls non stop, I didn’t want to go through the process of getting ANOTHER new number and having to update all my contacts as well as hospitals place of work school etc. Whilst searching for a solution on google I found two solutions 1. A number to put you on a no contact list and 2. This app! I have Metro/T-Mobile already so I was very delighted to see the app was made by my service provider. It’s been only a few weeks and I haven’t received even ONE spam call! The app even shows how many they’ve stopped and it’s over 100 for me. No more annoying calls!.Version: 2.11

Interesting..A really great app. I got the app from a message T-Mobile sent me and I downloaded this. I get less scan calls now. Of course I still get a few, but nothing is perfect right? It’s a nice add-on to my current T-Mobile network. It blocked some of my friends, but I can just favorite them and they don’t get blocked. I love the fact T-Mobile sent me a message saying, “Download Scam shield from T-Mobile.” We did not have to wait and randomly find it. Overall great scam killer. Be fore the calls got annoying. So I got an annoying voicemail greeting. Blocked real people but not scam bots. My missed calls feed got spammed with calls. This app changed all that. Much less scam calls. Just so you know, THIS IS A SERVICE OFFERED BY T-MOBILE. ITS MOST LIKELY NOT GOING TO BE PERFECT. Thanks for reading this long review.Version: 2.5

All Incoming CallsSelecting activities I get a list of all incoming calls that come from my phone’s recent calls. I have blocked and marked all that were spam calls yet the all incoming calls feature shows some of the numbers I’ve labeled as spam in red with blocked indicator. It also shows spam calls that I have labeled spam and have them blocked it shows those numbers in black without the blocked indicator. Also under manage this is where you have the ability to add numbers to either a favorite, block or send to voice mail. Somehow a number on my block list showed up under favorites and there is no way to delete it. Now it’s no big deal except how do I get rid of it if it’s no longer a favorite and the issue if I should add a number to the block list and then later change my mind. In short the app needs some fine tuning..Version: 2.7

Amazing!!!When I saw that T Mobile has a spam block app, I was not sure if it’s going to be reliable or good. Although, I know T Mobile is an amazing company! However, I hesitantly installed the app. From day one without me having to do anything at all I have not received a single spam call! And the fact that there is an option where I can look at the activity, I love that! Because it showed me that indeed the spam calls were blocked and it also showed the calls that came through. So if there is ever an error you can correct it. But as of now, I have not felt the need for it! And I’ve been using it for about two months now. I love love love it and put highly recommend it to anyone!.Version: 2.9

This is a scamUnable to use features and no response from T-Mobile. Toggle greyed out for option to send categories to voicemail, also cannot manually add a number to be blocked. Numbers already marked as spam still ring through. They do not verify a number is legitimate, I still get at least a dozen calls a week from numbers “not in service “. The number of spam calls claimed to have been blocked doesn’t change. The procedure to report a call is cumbersome, and still let’s call ring through. I am also getting spam calls on my “proxy “ line, and calls that seem to be forwarded from my voice line. CORRECTION: I did get a response from T-Mobile, which said they were marking it “resolved”, although nothing was done. Manager was supposed to callback March 19, luckily I am not holding my breath.Version: 2.7

XThis application says , click get started to check settings . Where is the Get started part at I missed it ? And this Application automatically sends unknown callers to voice mail … I got news for you , they may be unknown callers to you , but I recognize those numbers . Every day someone is trying to force $250,000. Into my account. So most of those text still get threw ?. I recieve Groupe messages from a group of 10 people where no one knows who the next person is , people text me asking me to stop texting them , when my number is being used by scammers I suppose.. This is not a complaint i give you 5 points for Your hard work. Thank you.Version: 2.11

CustomerScam Blocks well except not abke add new phone number to Block List. Also Not let me search for phone number. Also need to be able to block unknown callers as well as marjeting sales calls instead of only send to voicemail. I do not want voicemails but want to permanently block phone number. I know callers not in my contacts still get through leave too many messages. Please add where I can BlOCK add this to toggle switch. Make it easier to block phone I get from phone log who not know. Scan Blick not allow me to search or add phone number but go to contacts but this not in my contacts but unknown caller. I need be able cluck pkus sign to add under Block category list but not let me do this for years. Please fix this bug.Version: 2.10

Excellent! Awesome! Effective!Works as advertised. There is not another app available that I have used that has “effective” features like this one, that is so easy to use. Now when my phone rings, I can look at the caller ID and know with confidence that the individual calling is not trying to waste my time. The simple reporting function is effortless in managing what calls come through, get send to voicemail, or get rejected. So even if one slips through the cracks or a non-spam call gets blocked, I can correct the accident swiftly and with little effort. Yet another T-mobile advantage over the competition..Version: 2.10

Blocks many legitimate callsI realize the technology is fall evolving, but I didn’t know how poorly spam shield was performing. it has been blocking calls from a number of people in my contact list that are not spammers. to avoid this problem I’d like to suggest that you make the default setting for the “notify me when a likely scam call is blocked “set to ON also during a version upgrade leave the setting as it was before. when I upgraded to version 2.11 it turned the setting back off. today it also blocked a legitimate call from your own technical support team at phone number 888–2 11–4727 Perhaps in a future version there could be a default “white list “that includes your own validated phone number list.Version: 2.11

Is it working?The past few months there is no way to tell if this app even works anymore, except for the fact that you cannot turn off Scam Block. If you need to turn it off temporarily you will get a message saying “We’re having trouble turning off Scam Block. Contact 611” The Activity Log used to show any phone calls you received or made, along with those blocked. My activity log has been blank for months. I have made, and received, phone calls, yet the log is still blank. Makes me wonder if any unwanted calls were ever blocked, or not. I was told awhile back by someone at T-Mobile that they are aware and the app just needs to be updated. An update/fix would really be nice!.Version: 5.2.0

Tricky to get to work properlyThe app used to work fairly well. But all of a sudden it just gives me an “authentication failed” message every time I check it. Calls that have come in (good or spam) don’t even register in the activity tab. I do what it prompts me to do after “authentication failed,” and it shows “Spam Block is ON,” but then when I check it again, it shows “authentication failed” again. I even deleted the app and redownloaded, but got the same results. Disappointing because it used to work great. *UPDATE: The app is working again. I noticed my Bluetooth setting was ON, so I tried turning it off; and, don’t know if that was coincidental or related, but it started working again after that..Version: 2.10

Fair, at bestI’ve a hard time quantifying this app’s value. I see it’s activity list, showing it’s blocking calls. Well and good, but there are some gaps. I’ve gotten close to 20 calls in the last three days from one of those cold-call, hard-sell Medicare insurance firms. They all have the same caller ID, but each comes from a different number, in various states. Since this app will only allow you to block a number manually, I’ll have to keep receiving these calls, and block them after they give up and hang up. It would be nice if this app would allow you to block callers by caller ID, or at least allow you to categorize them into a category I choose to block, so I don’t have to keep seeing them..Version: 2.9

AndreaI’ve been plagued and cursed by a hacked I phone for 9 months….which means no matter what phone I buy 3 now, two computers….unless I want to erase my existence off of this earth by going up in smoke, my identity will never recover. It’s been a nightmare no one wants to know or might not believe how bad it can ruin your life. This app doesn’t do it all but for me it’s easy and quick and user friendly I’ve gotta set it up to be more complete I just got it. I Just Started entering every single contact one by one what a shame, I lost so much personal information and Photos and all user names passwords. Anywho… great little affordable helper to have handy. Try it! You’ll love it too!.Version: 2.13

Reduced scam calls to almost zeroI’m not sure why there’s some poor reviews of this app. ScamShield has worked really well for me. Despite having blocked (and I kid you not) thousands of scam numbers, I’d still get 10-20 scam calls a day. That number has been reduced to almost zero with ScamShield - and that is with the free version. The first two weeks it blocked 168 scam calls. I’ve recommended the app to friends who also struggle with constant scam calls. I’ve been able to turn the ringer back on my phone which I had previously kept off due to the frequent calls from scammers..Version: 2.11

Could be betterIve been trying to post this nice review for days I’m new to T-Mobile and while my spam calls are blocked and this app is super effective in that way I wish I could delete all calls at once rather than individually. Too time consuming ! Also I wish I could turn off voicemail to text . For me it’s unnecessary I did get a quick response explaining TMobile was responsible for the VM to text . I was able to go to the TMobile app , which by the way is awful and after much trouble did disable that feature ! Thank you support team Now if only we could erase all call history on this app at once I stress of individually.Version: 2.13

Works great a few tweaks would make it perfectThis app works very well at reducing spam calls. My only criticism would be that it can be quite laggy to use at times. Pressing buttons often takes 2 seconds to respond. Annoying but it’s not often that options need to be changed. One thing missing from the app is a way to manually add a name to a number. Some people’s names don’t show up just the number. I have accidentally blocked a number I didn’t recognize only to later find out it’s someone I want to speak with. If I had the ability to manually add a name to the number that wouldn’t happen..Version: 5.2.0

Relief! (Updated)I wrote the review below just a week or so ago but since then the scammers have figured it out. If they call within about a minute of their first call, the second one will come straight to my phone!!!! Previous review - I was getting upwards of 22 calls daily, didn’t matter that I was on the West Coast and the calls appeared to come from the East Coast. I use to answer to tell them to remove me from the list but they would hang up before I finished so that technically I never told them and they could just call again. I downloaded this app and I get so much relief. Would give 5 stars if I didn’t have to upgrade to add the few calls that do make it through to the Scam list. Whew!.Version: 2.13

I Will Not Be Silent Anymore.Since downloading and installing this app, I can finally take my phone off of silent. I think the app works well. Randomly some scam/spam calls will come through but not like what it used to be before I installed this application. I recently drove from Kentucky to Northern Illinois to visit family, and when I returned home I started getting spam calls for a couple days from that area. The calls eventually quit coming through. Overall I’m happy with the functionality of the software to block all those annoying phone calls..Version: 2.9

Needs workI’ve just had this app a few days and it seems to work for the most part. However, a friend of mine tried calling from a VOIP line and he was blocked. Instead of just sending me a single notification my phone buzzed for several minutes and notified me nearly 30 times even though I only received one call from that number. So not only did it block someone I wanted to receive a call from, the app harassed me far more than a spam caller would have due to the nonstop bombardment of notifications. On top of that, the caller ID for the VOIP line is only 4 digits so I can’t add them to the allow list. It’s either delete this app or stop getting calls from my friend..Version: 2.11

Another reason I LOVE T-MOBILEI recently switched to T-Mobile and wish I had made the switch years ago. I can not tell you how amazing this cell service is. This app is hands down the best scam sheild app I have used. Not to Mention that it’s included with my bill. This app gives me piece of mind knowing what all the scammers (99% of them) can not connect to me. I hate receiving those pesky “possible scam” phone calls and ever since I downloaded this app, I have yet to receive any annoying phone calls. Thank you app developers. You hit it out of the park on this one. KUDOS and cheers!!!.Version: 2.11

*Update* Notifications aren’t up to the minute.Update: the problem seemed to be fixed in a recent update and maybe the iOS update. In the meantime, the support team did reach out to me to see the issue. They were very cordial with me. T-Mobile has a great team that wants to help! App does seem to work on spam calls. Issue is it doesn’t provide a notification for when the spam call is made. It seems that every time I power cycle my phone is when I get the notification. For instance, I power cycle my phone today and I would get a notification after a minute. Then I would look into the notification and find out the spam call was made yesterday..Version: 2.10

No Ring, Not RealI’m glad that T-Mobile has offered this app to its customers. It prevents me from wasting my time trying to screen each unknown call that comes through. My phone would ring & the unknown caller would call back with no message. If it was important, the caller would be smart enough to leave one. Now, it doesn’t ring on those types of calls or robo calls. This app stops it from ringing & pings you of a possible scam call. Not everything you try is a hundred percent full proof. But, hey, if it didn’t ring, it wasn’t a real call to begin with..Version: 2.9

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T-Mobile Scam Shield iPhone Images
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T-Mobile Scam Shield iPad Images
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