Popeyes® Customer ServicePopeyes Louisiana Kitchen, Inc.

Popeyes® Customer Service

  1. Popeyes® Customer Service
  2. Popeyes® App Comments & Reviews (2024)
  3. Popeyes® iPhone Images
  4. Popeyes® iPad Images

Features:
Mobile Ordering: Order with the app for delivery or pick-up.
Mobile Coupons: Get exclusive access to the best mobile-only deals.
Restaurant Locator: Find your closest Popeyes® and see their hours.
Compatible with Apple Pay

Popeyes® App Comments & Reviews

Popeyes® Positive Reviews

Ronnie M Jones II (Dissatisfied)I give 5stars to the app BUT My local Popeyes never have all sides and lately no beverages.. I feel if I pay for something I definitely should receive services rendered. I see cars (maybe mostly Uber Eats I don’t know) in line all day mostly and definitely in the evening and just can’t seem to understand why they aren’t fully stocked every day.. well at least when I order it seems… I definitely love the food from Popeye’s but I don’t like nit getting a full service either.. Another thing is they make the people wait in line even if they pre ordered which is CRAZY to me.. What’s the sense of having that luxury if it’s nit a pleasure whatsoever.. Sorry this isn’t a happy/good review but that not right to the consumer (ME)….Version: 6.6.2

App seems fineApp seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, the app has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on..Version: 2.8.0

Could be MUCH betterMy issue isn’t really with the app itself. For the most part, it’s pretty easy to use, so I generally don’t have issues adding items and ordering. However, I do wish that there was a separate option for adding sauces to orders. As far as I’m aware, the only way to get sauces is to get the tenders. Anyway, my biggest issue arises once the order has been placed. I’ve ordered at numerous Popeyes locations now, and every single time, the ETA has been EXTREMELY off. Each order takes at least an hour to get to me, and sometimes, it never shows up at all! I’m usually able to get those resolved, but it is still a major inconvenience to have to order twice and wait days for a refund. You’re better off going to pick up the order than wait for delivery. I’ve watched whole movies while waiting for my Popeyes orders to get to me. The tracking is okay but could be better. The best part is knowing that someone is actually delivering my food to me..Version: 2.10.0

Wow! Unorganized…Hello, I went to the new location in Mountain Industrial Blvd, Stone Mountain, GA I was in line 10 minutes and only moved up once. I got out of line and parked to go inside to see if it was faster. The cashier was getting the food for the person that ordered before me and then she stopped and kept repeating ‘Shut it down, shut it down’. She stopped what she was doing and went to the back of the kitchen. She never said anything to us, she just disappeared. After 9 minutes she came back and completed the order ahead of me. I finally placed my order and when I got home which was 4 miles away and took the food out it was cold and the coleslaw was not cold and it didn’t fill the bottom of the cup it was in. The grease/oil on the chicken was really dark as if it had been used for several days. I removed the skin. I also asked for mild but some of the chicken was spicy. I have photos of the food. VG.Version: 2.11.4

Terrible customer serviceThe app it self hasn’t been an issue as much as the restaurant fulfilling the orders. I usually order family meals for my family usually between $30-$50 when we order. I have had issues with items missing or being substituted. Which wasn’t an issue when it was an occasional apple pie. However the last time I ordered over $50 worth of food and received one chicken sandwich and a drink, which was not apart of my order. I went to the store they advised to contact support which I did over 10 days ago. I received a response one hour after my initial request and have not heard anything since. I have sent three follow up emails and still no response. They did not correct my order and I was not refunded. I have called the 800 number which seems to never work. So it’s really no point in putting it out there for people to call..Version: 2.11.4

Great app supportA mark for a business is how well it addresses a problem. This may sound negative but in a busy world ignoring a problem I’d the easiest thing to do. I put in a large order this morning and paid via Apple Pay. The order was processed and off to the shop I went. On arrival there was no record of the purchase. A great store general manager did everything she could to find the order. It’s good to know that the store must have the order on their register. The emailed receipt is a reference only. So 45 minutes later I gave up. I submitted an ‘issue’ in the app and headed my family’s house empty handed. While chatting I noticed that I received an email on my ‘issue’ asking if I received the order. Nope! On the way home I stopped at the store again. They checked the register system and the order never made it from my phone to the store register even though it was paid ($105). I checked my emails and there were multiple follow ups by Popeyes. I sent A quick message requesting a refund and 15 minutes later I received a full refund to my card. Easy does it. The order may have been botched by the flood of orders during the Coronavirus pandemic at lunchtime but the quick resolution earned a committed customer that will return..Version: 2.4.0

Very useful app!This is a great app. It is very easy to order pick up and delivery, view the menu and prices at different Popeyes, and using rewards and offers is great. The only thing that can make this app better is if when you are trying to get something delivered, that you have an option of which Popeyes it is delivered from. I have three Popeyes near me, all in a very close distance and sometimes it will make the order from the Popeyes that I don’t like cause the quality is not as good as the others and they mess up orders sometimes. So if they gave the option to chose which Popeyes restaurant of the ones that are close to you that you would like the delivery to come from, that would be a great improvement..Version: 7.5.13

App is so/soI like that I can earn points but I can’t have them scan my app for points if I chose to purchase in store. I also have no way to use a local coupon mailed to me on the app if I want one of those deals. Many items that I would normally order in the store or drive through is not available through the app. Such as a side of popcorn shrimp by itself, or an individual piece of chicken or even an extra biscuit. I can’t even request butter or their sparkle seasoning in the app or extra ice for my drink. When I wanted to bring these issues up to Popeyes in the support, the contact us was very difficult to use. I couldn’t type what I wanted to say as it prevents the keyboard from popping up. There are a lot of issues that can and should be fixed to make this app so much better. I hope the developers do..Version: 6.3.1

New store in Fairfield CaHello, I was very worried to go to your new place since I imagined there was still kinks that needed to be worked on... I was pleasantly shocked when everything was perfect! My daughters sometimes go to you Oliver rd Fairfield Ca location and the order is almost always wrong, the wait is insane. On my first order last week I was gives the large size red beans and rice. My son in law ate it so I didn't see what was in the bag. My daughter went today and ordered the same deal. We were surprised when the two regulars were so small? Plus I ordered coke slaw and something is missing, flavor isn't right? So now I need to head back and buy the large size and ask them to fix the coke slaw. Normally I just wouldn't go there anymore but the staff is amazing and super quick so on my way now.🍗.Version: 7.1.55

Good App, but lots of room for improvementsThe “Full Menu” list is misleading. The App still have items compartmentalized instead of truly have a full list. Need to allow customers to choose which way their preference of compartmentalized selections or truly a “Full Menu” list. Family meals are good, but need to allow minor modifications to suit the client’s needs. For instance, I chose the 8 pcs chicken meal with large side, and 4 biscuits. I only wanted one biscuit, not four and would prefer a credit back on the remaining three biscuits that I’m not going to eat, so will subsequently become food waste, instead it could satisfy another customer’s appetite. Remember, “the customer is ALWAYS right!” So listen to the feedbacks of customers to tailor your business model. Thank you..Version: 2.8.0

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Popeyes® iPhone Images
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Popeyes® iPad Images
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