Upgrade - Mobile Banking Customer ServiceUpgrade, Inc.

Upgrade - Mobile Banking Customer Service

  1. Upgrade - Mobile Banking Customer Service
  2. Upgrade - Mobile Banking App Comments & Reviews (2024)
  3. Upgrade - Mobile Banking iPhone Images

Check your balance, available credit, pay bills and track your rewards.

Features include:

No monthly-fee mobile banking – Check your balance, pay bills, manage funds.

Track your debit rewards – Track your rewards, up to 2% cash back on purchases¹.

Manage your Upgrade card or loan – Manage your payments and check your outstanding balance.

Manage your credit score - Check your credit score, get notified of any change in your credit report, track potential ID theft, use our credit score simulator to see how different actions may impact your score using real data from your credit report.

Share your feedback at [email protected]



¹ Rewards Checking Plus customers who set-up monthly direct deposits (https://www.upgrade.com/deposits/active-account/) of $1,000 or more earn 2% cash back on common everyday expenses at convenience stores, drugstores, restaurants and bars - including deliveries - and gas stations, as well as recurring payments on utilities and monthly subscriptions including phone, cable, TV and other streaming services, and 1% cash back on all other debit card purchases. 2% cash back is limited to $500 in rewards per calendar year; after $500, customers earn 1% cash back on all eligible debit card purchases for the remainder of the year. Rewards Checking Plus accounts with less than $1,000 in monthly direct deposits 60 days after account opening will earn 1% cash back on common everyday expenses and 0.50% cash back on all other eligible debit card purchases. Some limitations apply. Please refer to the applicable Upgrade VISA® Debit Card Agreement and Disclosures for more information.

² Early direct deposit requires set up of recurring electronic direct deposit from your employer, payroll, or benefits provider and is limited to direct deposits under $5000. Early access to direct deposit funds depends on the timing in which we receive notice of impending direct deposit, which is generally up to two days before the scheduled deposit date.

Personal Loans and Auto Refinance Loans made by Upgrade's bank partners (https://www.upgrade.com/bank-partners/). Home Improvement Loans are made by Cross River Bank, Member FDIC, Equal Housing Lender.

Personal Credit Lines are made by Cross River Bank, Member FDIC. The Upgrade Card associated with a Personal Credit Line is issued by Sutton Bank, Member FDIC, or Cross River Bank, Member FDIC, pursuant to licenses from Visa U.S.A. Inc.
Upgrade, Inc. (NMLS #1548935) holds the following state licenses (https://upgrade.zendesk.com/hc/en-us/articles/4404416360731-Overview-State-Licenses-and-Consumer-Information) and does business under the following DBAs (https://www.upgrade.com/dba).

Checking and savings accounts are provided by Cross River Bank, Member FDIC. Upgrade VISA® Debit Cards are issued by Cross River Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.
Upgrade is a financial technology company, not a bank (https://upgrade.zendesk.com/hc/en-us/articles/115005202407--Is-Upgrade-a-bank-).

Upgrade - Mobile Banking App Comments & Reviews

Upgrade - Mobile Banking Positive Reviews

Good app, mostly decent lenderThis app is okay, I wish it allowed for changing auto pay information without calling in to speak to someone. Their lines of credit offer access through a credit card, with decent interest rates sourced from multiple lenders for different cards/lines of credit, but all payments are made through the Upgrade App. More a lender complaint than an app complaint, when I sold my car and leased a replacement it caused a 50 point credit score hit due to swapping a nearly paid off car with a 100% credit utilization car lease amount. Lesson learned, the utilization basically stays at 100% for the entire lease, which is never “paid off” like a loan. But Upgrade reacted to my credit score dive by immediately lowering my line of credit limits to match my available balances, and did this a few times over several months, repeatedly chain-reacting to their own snowballing of hits to my credit score, because then their lines of credit perpetually showed as 100% credit utilization, no matter how much I paid down the balance each month. My credit score hasn’t recovered, so I look forward to closing out these lines. :/.Version: 1.16.1

Was nice to work withI used Upgrade from approximately 2017 to the end of 2021. Whenever I needed help I was typically able to get through to customer service, I appreciated that their customer service spoke very clear English without foreign accents. That is not intended to offend anybody, but some people struggle to clearly understand if accents are too thick. Anyways, during 2020 as a business owner we certainly felt the squeeze and Upgrade was there to offer us numerous options to reduce our payments to help us through tough times. Through all of it we were able to complete our loan with a 100% payment history as well as gain great credit benefits for the service we received. Ultimately, if you take a loan for the right reason and can make more money from it than the interest your paying your making a good decision, but life sometimes needs money for things that do not make any returns, but either way, if you run into trouble this lender may be able not work with you so it’s a good choice if you need a loan..Version: 1.8.5

Thank you UPGRADE!!I was getting killed in interest charges because I had some pretty high balances on some of my credit cards, so every time I made a payment, my interest rate would be more than the payment sometimes and my balance’s would hardly go down at all, 😤😳so I needed to get a loan asap to help consolidate my debt and pay off those credit cards, but I had applied for several Loans and kept getting denied, despite my perfect payment history and a 700+ credit score- mostly because of my high balances, which is why I wanted the loan in the first place! UPGRADE was the only loan company that approved me for a $20,000 loan immediately, with No hassles and without having to send them a ton of paperwork either. It was so easy, it was almost too good to be true, but I got my money once approved within 48 hours! However, there was just one stipulation-I had to agree to let UPGRADE Pay $10,000 of my loan money directly to my creditors for me, and then the remaining balance was deposited into my checking account afterwards. I had no problem with that, because I had planned on using the loan for that purpose anyways, so I was finally able to pay off my highest card balances that were hurting my credit score. I just want to say Thank you again, UPGRADE for giving me a chance when no one else would!! You really are a lifesaver! Because of you, my score went up, and my annoying DEBT went down! 🥳😛.Version: 1.16.1

Thank you so much Upgrade for your wonderful businessI would like to express my appreciation to upgrade, for their professionalism, wonderful service and for the quick processing my application. I’ve felt frustrated to read some bad reviews about Upgrade” Applicants should know that in this life there’s a winner and a loser. I’ve experienced before to get declined and it’s hurt , much more if you needed it so badly.. but try to figure it out what went wrong and then fix / improve the missing dots and move forward. Somehow a long the way you’ll find a company that will give you a chance… but try not to write too much negative reviews as if it is the end of the world.. Be positive … breath as tomorrow is another day” For me , my experience with Upgrade is very positive and professional and really thanked them for taking a chance with me. Thank you so much Upgrade! SRB.Version: 1.9.2

Man I like the simplicityUpgrade has really outdone their self with this app. I really enjoyed being able to navigate through having all my different accessories. I guess you could say or amenities that most people use on a daily basis so just checking their credit reports looking for loans if different things like that that make it hard to navigate through other apps because they don’t offer things like this so then you have tostart another profile on another page and so on so forth this gives you the sleep design, navigating each page seamlessly. Most importantly, all your stuff is at your fingertips and navigating each one by yourself makes it very simple to understand..Version: 1.16.1

Fast,Safe,Easy!I’ve been an Upgrade customer for about a year and a half. I had been working on raising my credit score by paying down my credit cards for YEARS! But I finally needed to get serious as my retirement was anything but easy! I looked into Upgrade and they had a very attractive rate for a personal loan that would pay off the credit cards in 3 years with a much lower interest rate than I had expected! Paid off all my debt, but now needed a new car! Got a great hybrid that was just 3 yrs old and with low mileage and because of my good credit score, was able to get nearly the same rate on the car on a 5 year loan. Then, a big surprise… my credit rating went up again! And now I needed a short-term bridge loan to help me finish remodeling my house after a fire and was able to get another personal loan to help with that! I’m still paying all my bills on time and my credit rate keeps rising as I have not used my credit cards to solve my short-term cash crunches! And each month I can see my personal debt going down! And my credit score keeps rising! I recommend Upgrade to everyone!.Version: 1.14.3

Great debit card for checking account and like savings accountReally like the debit card. You get 2% back for just going to the pharmacy, picking up a coffee or getting gas. 1% for everything else. It's nice getting a few bucks back every month, no other debit card does that. The rate for savings is 3% right now, wonder if it's subject to change. Still higher than my usual savings account. Will probably transfer more $. So far so good. Only complaint is that it takes 3-4 business days to transfer $ from a different bank into the checking account. Otherwise, great savings and checking accounts. Don't understand why there are complaints regarding the checking and savings accounts..Version: 1.11.1

Finally…the way banking should be…all about meA good friend of mine mentioned Upgrade to me recently, and sold me on it in the first 3 minutes of her pitch. I have to admit, the $100 bonus for referrals was def a huge motivation. When she mentioned how simple the sign-up process is, and instructed me on the steps, and sent me her link, I got started signing up, and saw my first bonus in just a few days. I’d say the biggest and best thing of all is the earning cash back on all of your purchases. The only thing I would change about it is the app. Needs a little more development, but it’s on the right track. Seriously, whoever thought this one up is a genius, and I’m so grateful for it. Thank you Upgrade!.Version: 1.9.3

UpgradeSo.....I changed my home/cell phone number, and figured that since I have an account with you folks, and that in "Most" Banking apps, you can adjust contact information, I'd just make the adjustment "in app". Then to my dismay, I need to "call in"??? Ok...so I called....they couldn't help me add my new number.😳😐 They said I had to "write a letter", or some other nonsense. Well if you're that unconcerned about a contact number...from a customer no less...use something else to get me🤦🏻‍♂️🤷🏼‍♂️ Now...I'm not imputing wrong motives, and I do enjoy your app. But why...Why couldn't your app allow a simple, easy way to replace a phone number??? Frustrating.....at minumum....Version: 1.11.0

Holding of Direct Deposits for up to four daysIn speaking with Customer service I learned today that Upgrade is holding money which was sent via direct deposit by my workplace for up to four days. This is quite possibly the most absurd thing I’ve heard. It was not disclaimed to me that deposited money would take that long to clear. When every other financial institution gives you access to your money the moment it arrives into your account. Upgrade does not do such a thing! So from the time it arrived yesterday they can lend it to others whilst not even bothering to acknowledge that the money has arrived and giving you the right to bear interest. No they’ll pretend it arrives Friday. This is some shady practice. I’m closing my Upgrade account come Friday and moving back to Lili. Highly disappointed.Version: 1.10.0

Upgrade gave us a chance when othersWouldn’t. We have had upgrade now for a couple of years. We struggled to get our credit in order and rebuild our credit after some medical issues and choices we had to make, either or and our credit score paid the price. Upgrade enabled us to begin that rebuilding with reasonable payments a generous credit line and no annual fees. You just have to remember it’s a credit line and each time you make a purchase (unless it’s on the same day) or have money transferred ( borrowing from the credit line) Each item will have its own payment schedule..Version: 1.9.3

One of the most helpful online banking appsI have used a few different online banking apps and upgrade is one of the best I have come across. I am very thankful that their fraud prevention is so on top of their game. They already caught two separate false charges to my account that I probably would have missed. I have suffered through massive identity theft already (the entire reason I am using online only banks now -those people did so much damage to me that I can no longer qualify for a traditional bank account. No amount of arguing will convince the big banks that those people who claimed they were me were fraudsters -different story.) Upgrade customer service is friendly and knowledge able about their products. Each time I had called they gave been quick to answer my calls and it was easy to get a human being on the phone, not an annoying bot. I don't usually write reviews but this was worth it to me..Version: 1.16.1

The only fair survival tool!Best place to seek some assistance during these unsettled times. Good people who work hard and have a past from which you’ve learned and healed, Upgrade is FOR YOU! Best service, amazing products, fair and generous terms. Upgrade is exactly what the name implies - a way to upgrade your current situation and quality of life without making the desperate decisions of the past and an eye toward a future of hope. Rarely can I say “this Finance Company/Credit Card/Bank REALLY helped ME!” In fact, it FEELS like that is their culture. People helping people. Thanks Upgrade! Jeff H..Version: 1.10.0

I can’t say enough good things about themI was drowning in credit card debt and got a loan from upgrade. They paid off all my credit card debt and now I have a monthly payment to pay them back that is hundreds less than what I was paying all my credit card companies. Its also so much less interest. I would have never been able to pay off all that debt without upgrade. My advice is to never get into credit card debt in the first place but if you do and need a way out this is the way to go..Version: 1.9.3

RandyI’ve been with Upgrade about 3 months now and find their mobile app works seamlessly…very easy to navigate. The only thing to get use to is generally it takes the entire 4 business days for external account transfers to be credited. I believe/hope any transfers from the new savings I opened will credit the same day. The current savings account interest at 4.13/APR is the highest I’ve found on the internet and earning 1-2% on debit purchases is an added plus that I’m not aware of any other bank offering..Version: 1.13.3

Upgrade Card holder 1 1/2 years and 2nd account 10 monthsExcellent line of credit as it gives you the option to cash out and deposit right to your bank. I was approved for $6k line 1 1/2 years ago and then a $3k Bitcoin line of credit 11 months ago. I have a 709 Trans and 767 Equifax with lates but over 2 years old. I couldn’t be happier with the service. I’m pretty self sufficient and the app is very easy to pay and see your balance. The few times I’ve called customer service it was simple & easy to work with..Version: 1.9.2

Upgrade CardThis an easy card to work with, and the App provides all of the features one might need to work with, in order to get the most out of the card. I especially like the fact that my rewards are posted directly to my bank, versus just applying a credit towards my account. The only thing I would like to change is that if is not possible to delete a payment account via the App. Other than that, this is one of my two “go-to” credit cards..Version: 1.12.1

Funding Upgrade Checking AccountBeware that Upgrade at this time does not have the capability to instantly fund your checking account. On initial funding, there is a debit transfer option that funds the account quickly, but afterwards if you are funding your account from your other bank there is a lag time of 2 to 3 days before the funds are listed as available. So the two options for on-going funding is direct deposit and bank transfer. Also, there is no Zelle services either..Version: 1.8.6

Simple & Easy to Use AppThe app is straight forward and easy to use. I think the card is great for having to make a large purchase, because the debt is a loan with a fixed monthly payment over a set period of years. They said 2, but I got over 3 years instead. Interest rate was very competitive. If you’re looking for a way to make sure you don’t get into too much trouble with a credit card, then this is a good choice with a streamlined and efficient app..Version: 1.6.3

Things I do and don’t likeChanging a phone number is way harder than it needs to be. Rewards are cool, and I appreciate the loan, but I don’t care for their way of doing things when it comes to customer service. Been on hold for over 35 minutes collectively all just to say I still have more to do before my issue is addressed. Got forwarded to either a recording or someone that I wasn’t trying to reach and they wouldn’t stop talking long enough to direct me to the department I needed to be directed to. The people I did talk to were nice enough but yeah 3/5 altogether. Minus 2 for the lack of customer service..Version: 1.16.1

Simply awesome!Upgrade is a very generous lender. Approved my loan with very low interest and paid off my credit cards debt at lightning speed. Literally two days from the time I submit my application. Upgrade app on my iPhone working flawlessly. I was paying sky high interest to credit cards for the past three years. Lesson learned never to touch credit cards again. Wish if I had known about Upgrade long ago. Their simplified lending practices all others should follow. Especially big banks. What a feeling ..Thank you!.Version: 1.5.2

Awesome company!I got the upgrade credit card which works like a loan so it’s boosting my credit, not to mention they gave me a way higher limit than every other credit card I have, then they gave me 200 bucks to open an upgrade checking which gives you cash back rewards on your purchases along with the credit card! Then I opened up a savings that gives you something like 3.5 percent interest. Upgrade has been awesome!.Version: 1.10.0

Deposit and TransfersI do enjoy Upgrade. I am able to link other accounts to my upgrade account. It make it easier to transfer money from one account to another. I can get a loan if I need one. Everything I need is available. But there is one thing I would like to see is a quicker turnaround on deposit and transfers. Not taking 4 to 7 days to be credited to my account. Other than that it is a good online banking experience..Version: 1.13.3

They goodThey a good place only thing I believed they not real about is. And I believe they say it to get people attention is the 200 dollar welcome bonus , it’s says have checking account with direct deposit and other stuff just to get people attention, they hit good customer care but when you about the 200 dollars they got different things to say , thst and when I first got to them my direct deposit was at 2 Wednesday well with warning now it’s 730 on Wednesdays sometimes 8 , everything else is a good place they just need to cut false advertisement out about the 200.Version: 1.16.0

Great app for keeping up with your accountI am a new user to Upgrade and I’ve had lots of questions and concerns and was able to get assistance with all of them. I love the flexibility of being able to monitor my account and seek help when needed without going through the rigamarole of pressing through phone menus. It’s also nice to know that should I need further assistance that they are there and willing to help out in such an expeditious and professional manner..Version: 1.4.1

RecommendUpgrade is the perfect online bank to have a HYSA (High Yield Savings Account) where you can easily open an account, transfer money from an external bank, and start growing your money. With a user friendly interface mobile app, you can do what you need on the go. This is the perfect bank to have your money sit and mature over time. I highly recommend it..Version: 1.15.0

Very user friendly appI believe for the most part this is a very user friendly app in that it is easy to access account information. The one thing that would improve upon its ease of use is for the user to be able update bank account information online versus having to call. Otherwise I have had no issues..Version: 1.14.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.16.1


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Upgrade - Mobile Banking iPhone Images
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