Square Invoices is a must-have invoicing solution to run your business: invoice and estimate maker, and a secure, fast payment system.
It is an essential invoicing solution that efficiently supports any type of business: ► Home & Repair: Contractors, Cleaning, Automotive, Landscaping ► Food & Drink: Catering, Bakery, Food Trucks, Wholesale Stores ► Professional Services: Web Designers, Photographers, Consultants, Accountants, Architects, Interior Designers, Advertising, Real Estate
It has everything you need to run your business on the go: estimates, contacts, invoices, payments, automatic reminders and real-time tracking and reporting. It’s all in one app, and there are no monthly fees. Bill customers with a simple invoice app that also makes sending estimates or requesting deposits easy. Access Square Invoices on your iPhone, iPad or desktop.
► INVOICE AND ESTIMATE MAKER Send professional invoices and estimates in three simple steps: just enter your customer’s email, the amount, and hit send. Customise the look and easily attach photos, contracts, or receipts.
► ACCEPT ANY KIND OF PAYMENT Cut collection times from weeks to days by giving your customers more convenient ways to pay—no more stamps or envelopes. Customers can pay online or in person with any major debit or credit card, Apple Pay or Google Pay, cash, check or ACH Payment.
► REACH CUSTOMERS MORE EFFECTIVELY Send invoices wherever your customers prefer—email, URL, text / SMS, manually through any messaging app, or print out a hard copy. Customers can easily pay on their phone or computer from anywhere.
► AUTOMATIC REMINDERS AND TRACKING Stop chasing down payments with automatic payment reminders and transparent tracking that tells you the moment each invoice is viewed and paid.
► NO MONTHLY FEES Send unlimited invoices and estimates free with no monthly fees. Just pay 3.3% + $0.30 for card payments processed online. Collect ACH payments and pay only 1% per transaction with a minimum fee of $1. There are no fees for check or cash payments.
► FLEXIBLE BILLING Get paid on your schedule by requesting a deposit or setting up recurring invoices for weekly or monthly billing. Customers can also authorize Square to securely save their payment cards on file to be charged automatically.
► INSTANT ACCESS TO FUNDS Access your funds in real-time with the free Square Card or deposit instantly into your bank account for 1.75% of the deposit amount. Next business day deposits come standard.
Whether you are sending a quote to confirm your next freelance job, requesting a deposit for a custom order, or billing for your contractor hours, Square Invoices is the all-in-one app for your payment and workflow needs. Download and set up your account in just minutes.
Best system ever!We use the Square Estimates on a weekly and sometimes daily basis. We also use the Square card reader system for all of our card transactions in the field and even for regular invoicing for cash and check payments. Great system for record keeping, you can find an invoice via a name or even an item so it’s really easy to go back and find previous invoices and it keeps track of your repeat customers transactions.
You can pull a report on any user at any time to see how many sales for the day, week month and year.
Estimates is extremely helpful. You can make an estimate via the app when mobile or from your desktop or tablet. The Estimates App syncs with the standard Square app, all you have to do is log in and it’s all on the same cloud. We use all Apple devices and sync with each other so really easy to pick up an estimate or invoice from any device. You may have generated an invoice or estimate on let’s say your phone and not your tablet, just log in and it’s all there.
Highly recommend for the small business owner or big business. Fees are pretty well rounded and fair besides we will typically add the card fees into our pricing.
Whether you have a brick and motor/store front or mobile business there are options for all. We use the contactless chip reader and save about 1/2 a percent on fees. Using the Square system is one of the Best decisions we have made for our business!.ZherouxVersion: 5.49.1
Deactivated account and holding money hostageExtremely disappointed and upset with Square. My account was deactivated out of the blue with no warning. I have a 100% legal business with documentation and a business license. I provided all of this information to them. I spoke to six or more representatives on the phone for a grand total of about three or four hours, trying to get to the bottom of this, but was told that per Square policy they were unable to give me the actual reason why is was deactivated. No, I’m not making this up. This put me in a huge bind, and made my business look extremely unprofessional when I couldn’t send invoices all of the sudden. I sent multiple emails and even spoke to a manager supervisor or something but was told the decision was final even though there was no reason as to why it was deactivated. I also never heard back on any of my emails that I sent in even when I was told the case was “ escalated to higher management”. Not to mention Square is holding onto over $1600 that I had in my Square account for 90 days. They told me if I want the money sooner I would need to refund my customers and have them Venmo me or something.. I’m not one to write reviews but this whole situation was absolutely ridiculous..TreyvontavianVersion: 6.17
Square is awesome!I love square. Simple, quick, self explanatory! I’m not good with technology. This system is so easy to use I learned it as I’m setting it up. It was so quick to pick up! I love that I can do what I need to do for my business and I love that square will offer loans, and debit cards, savings, etc. I use this for all my companies. Love it love it love it. The price is a little high, but this is the only issue! I know a few systems that are much cheaper that I can use and thought about using but I am already familiar with this one, and it’s too easy! If I switch it will be bc the fees are much cheaper with the other companies, not bc I don’t love this system. We’ll see! But I wouldn’t change bc I dislike this one! Who knows, maybe if I switch I won’t like it as much as this one. And switch back or I will use both. I hate to give this up. Also, in order to qualify for a loan, it takes too long to build up. Square should offer the loan much quicker so companies and new businesses can build up faster and be able to get the company going and then pay it off. Those are my only 2 issues with square. Other than that, I love love love it and wouldn’t want to change anything!.MrsKristieSVersion: 5.95
Better than ALL of the others. I absolutely love Square 👍🏽If anyone gives a bad review, you had a negative experience, and we all have had those experiences from a lack of knowledge regarding not putting in the four work on learning how to use a certain product. Read directions, ask questions, and contact support if you need to. Now that I'm done lecturing, if it wasn't for Square, my business wouldn't be as organized as it is when it comes to my invoicing going out to my clients timely, being able to quickly revise something on the mobile app on the go (busy life), connecting with my Google page, and a multitude of other things that makes my life easier. They are the best in the business and they WILL take over the whole market....watch and see. Jump on now!.Lori Russ-SiasVersion: 6.10
All in oneI’m loving the square up app the invoices is great. It keeps track of everything for me as far as I can make a template for my most booked services so I can put together new invoices more efficiently. It keeps track of start dates when the invoice is sent when my payments are laid out I can remind my clients if they have missed a payment or if there is one coming. I can offer payments that I accept to make it more convenient for clients to pay me. This app is so well rounded I love it it co era everything. I can make an estimate if it is accepted I can turn it o ed to an invoice I can attach a square contract that I choose from one of their templates or can make my own contract. I also can add attachments to the invoice like if there is communication between my clients and I I have been attaching a copy of the correspondence for my records and any note or reminder to sell in the future. They have it all at square and I’m going to excel at using the features for my convenience and clients together..Dank0116Version: 6.15.1
Suggestion & glitch1. When a job is being done and is completed before the scheduled last payment.
** some clients wait on that scheduled date or for the invoice to arrive. *Note(neither side wants to keep sending & receiving updated invoices as if something changed).
*** Suggestion- within the custom payment scheduled date should also be the option to add a send upon completion request, that changes the due date to Upon arrival or day day the completed option is selected. When work is done we should be able to press completed as well instead of sending a reminder that has the later date or an update invoice that has no changes.🤓
2. The invoice keeps sending an invoice that I keep having to cancel & yet still sending to my client daily. Ugggh. My trying to lose active invoices uninstalling & installing 😥..409CarpenterVersion: 5.30
Could be slightly betterI would like option to keep some of the already paid for items on an invoice so the customer has a record of what he’s already paid but yet also keep the items not yet paid for. To have a drop down item that says paid would be nice. Sometimes my customers pay in chucks. It just gets complicated when I have multiple invoices sometimes. Sometimes they pay cask or check for items in person before I invoice for the whole lot. But still need to send them a receipt of payment for those items. I’m sure there would be other people with this same issue. Thanks for your time and willingness to improve this amazing technology. :).And-0Version: 5.27.1
Needs an auto-save future for invoices and especially estimatesLots of nice features in the app I’m still learning to use it I like everything about it except it needs an auto save feature, especially when compiling an estimate with multiple packages which can be a lot of work. Several times, right in the middle of it my mobile device battery died, or somehow the app crashed or I got interrupted and had a good dip some thing in after a pro long period of time I come back and my estimate is gone, whatever the reason. It’s infuriating to have to start all over again from scratch. An auto save feature would really save me a lot of headaches, right now I’m having a repeat of the click “safe to draft“ every minute or two to make sure I don’t lose my progress on a complicated estimate with a lot of packages involved..UberFilmsLtdVersion: 5.53
App is overall clumsy and unprofessionalSo I’ve process thousands of dollars with the app and planned to do thousands more ilas I do mobile mechanic work and just started a engine building company . I received a $1400 payment and square suspended my account leaving me without access to MY funds. Even worse is the loss poor process that you have to go through to have to prove to them what business you do. They target minority business unfairly and are not transparent about letting you know of a transaction is subject to review Z it’s almost as if the company doest believe your making the money . Here it is Monday and I started the process Friday in addition they are asking for extra information about a transaction that I do not have. Bad business practices as a company proctoring payment processing you should have transparency at the forefront for merchants.Softwareuser12190900Version: 5.49.1
Disappointed with updatesInvoices was a great app to have for on-the-go business needs. Something happened and now you can’t add multiples of the same line item. You have to add additional line items. In the editing mode you can’t change the number of a line item once it’s been input (which has to be done on the web desktop version only). When making updates please think like a business person before removing or adding features. No one wants to have to add multiplied line items of the same items.
Once I add an item to my square library it would be nice to have that same item available across all of the apps. Unfortunately, this isn’t the case so now I have duplicates from several different square apps and it’s taken me a long time to pare this down. Time is not something small business owners have to waste.
There is no feature in this app for me to send online questions or complaints the only method is to call a support number. This goes back to not having time to waste on hold to be helped. It would be nice to be able to submit a request or question via the app and get a reply without having to spend time on the phone on hold.
Please consider changing these items..AlaskastephanieVersion: 6.31
So far so goodSo far so good. It’s definitely more convenient than doing the invoice from the desktop. There’s a few quirks here and there but nothing too serious. For example, to add a payment broken into smaller payments to a current balance, I tried opening up the current bill and clicking the “add payment” button where you can send a link to customer thinking the customer can just put in whatever payment they want and the balance will readjust. But doing it that way it doesn’t allow the customer to change it. It’s only a non changeable full amount due. I also could not see this screen until I sent it to the customer (by checking my sent folder than checking the link). So ended up having to resend to customer using the payment schedules..Love carlaVersion: 5.33
Account ReviewsSquare will randomly freeze your account and block access to your money and then take a week to review your account. And I have never even had a chargeback in 2 years - so there is no real good reason to freeze my funds. This is supposed to be a platform for small business but how can I run my business when you freeze my account for even a day let alone a week. Paparazzi sellers will soon be leaving square to go over to paparazzi premiere and it’s probably a good idea because square can’t even review an account fast enough to make sure it’s customers aren’t being held from their funds for this long..Paparazzi SellerVersion: 6.1
All great, with one exception…Allow the ability to download Estimates as PDF (the same way that invoices are able to be downloaded currently) and you’ll have your 5th star. ***** We cannot tell you how much of a nuisance running a business is when everything that we need can be done in the app and on mobile devices EXCEPT the one thing utilized as the means of securing work in the first place, and that is being able to quickly send a professional-looking Estimate as a PDF to companies who do not accept Square’s “share” links. Not good enough. After 10 years of using y’all, this one item has put our use of your company on the chopping block numerous times at our monthly meets..Corimous_GrandeVersion: 6.35
Love it!I used to have payment processing as part of my business checking with Chase and I hated it. They’re always reviewing payments and take forever to release the funds. There’s a weekly limit on how much you can bring in and a whole lot of other issues. One payment got delayed for 90 days because it was under review. I’m so glad I chose to switch to Square. Everything is so easy, modern lay out, and up to date. Chase’s system looked antiquated and not easy to use or update. Everything is just easier and looks amazing on Square. Customer invoices look very professional and modern. I also love all their customization tools!.OrtizlopVersion: 5.74
From hitting download to receiving payment was less than 10 minutes.I literally downloaded the app, set it up within two minutes, put together an invoice with the two items I needed to add to it, sent it to the client, and received payment in full within 10 minutes of hitting download. I was also able to intuitively and instantly add discounts, payment reminders, and link my personal checking acct and debit card to my square account to be able to instantly transfer funds. You literally cannot get more simple, transparent and intuitive than this app has been.
10 STARS.TheVeryHungCaterpillarVersion: 5.95
Good app but could use improvementsInvoice and payment dates should be editable, I don’t know if anyone who goes and marks the exact time each invoice is paid and drops everything else they’re doing. It could use a navigation update or at least easier instructions as to how to use app. One of the things that bothers me is not being able to quickly access invoices from regular square app, I have to go into square invoices, and then I can’t build a new invoice and mark it easily if I’m not going to run a card they square or I wish it gave me options for other connected services, PayPal, venmo etc, that can pay directly to square. Anyway. Otherwise I appreciate them..StormyDevVersion: 5.83
I laugh at the bad reviews.I have used square for years and run multiple business. While I do wish they would go down on their fees, I wouldn’t use another invoicing app as of right now. It’s really easy to use, have an invoice or estimate emailed within two minutes if you have it set up correctly. These bad reviews about square holding money is probably shady contractors that are getting charge backs. I wish all shady contractors would shut down and go work at McDonald’s. It makes us all look bad. Especially those us of with integrity. Square is great when you use it correctly, just like anything else. Get it and you won’t regret it..NotShadyEverVersion: 5.21.1
Great for small businessWe love the Square Products, it has helped us tremendously with payment options and upping our look professionally.
The only thing I would like to see changed is the options for payment terms. Our small business takes in the work, sometimes requiring an initial deposit and the balance is due when we deliver (upon receipt). It’s not a specific number of days. I love the deposit % or $, being able to break up into multiple payments,etc. But if the “Final Payment Due On Receipt” If this was fixed the app would be perfect..Aschad777Version: 5.93
They hold up money over $600It’s wonderful to use, easy, professional looking, and I want to stay with it but….. I am a cleaning company that’s also under my telecommunications company that has been in business 34 years but the cleaning business I opened last may. If you invoice a client over $600, or the invoices total over $600 they will hold up your money for days. At this moment I have $2,400 I can’t touch and it was paid yesterday. Everytime I get a deposit over $600 it gets reviewed and payment is held up. Does anyone know of any other app that I can use that is similar to this one?.Walby70Version: 5.90
Great just a little to be the bestI’ve been using square since 2017 and I have see many positive changes to the way transactions can be processed. There isn’t another format I would use but there is still a tad bit they can work on. I feel like there are too many redundancies that can be sorted out to make using the app smoother. I have two apps run by the same company.
I provide a service so I wish that once an invoice is paid an appointment is made automatically. Instead I have to go to my appointment app to manually add it. I can add a payment to an appointment but with my business you don’t make an appointment before being paid..TmaxttVersion: 5.73
Offers a lot of valueI use Square and I cover the cost for processing fees. I feel the product offers a lot of value and here’s why:
1. Included with invoicing is a customizable contracts function so I can send everyone their contract to e-sign and maintain a repository.
2. It includes free online booking which I link from my website. It sends reminders via text or email. 3. Like QuickBooks, which usually costs (from $10 to $20 a month) it offers reporting like profit and loss, etc. I enter all of my transactions even if people pay by check which of course they don’t charge me for.
4. The credit card fees are tax deductible.
5. The more convenient I make it for people to pay the better. I just feel like i wouldn’t like a merchant charging me extra for paying with a card. I thought a lot about their fees too but as you can see I have a lot of thoughts about this subject. I don’t mean to sound like a commercial for Square but they are always adding new features for businesses. When you first start they give you the first $2,000 free of any fees..DigraceVersion: 5.50.1
So EASY!We have used Quicken and QuickBooks and this is MUCH MUCH better than both! 😀. We can make estimates, convert them into invoices, collect customer info, accept ALL payment types, design how our invoice will look, run reports, and even create advertising campaigns - all using Square!
It IS a little more expensive, but the time I save is worth it. It works on MAC, PC, tablet, and phone - and I can switch from one device to another and everything stays updated (unlike quicken which has headaches on MAC).
One thing I wish is that when Square makes a deposit it gives better info (what invoice, amount of fee taken out). That would be really helpful..Mary R-HVersion: 5.30
Still waitingPlease add “save as default message.”.Mr. MosquitoVersion: 5.23
Parfait pour ma petite entrepriseJe suis très satisfaite des services de Square..CarolineCroteauVersion: 5.15
Great appGreat app.Jeffm1980gjdjVersion: 6.36.2
Honestly one of the best apps!If your a small business owner this app is all you need! Love square.Granny Ps SeaMossVersion: 6.32
Easy peasy!Love this application. Easy to use and wonderful to have real time information available to me..HBHCVersion: 6.21
Excessive EmailsAnytime something is changed on an Estimate or Invoice I receive 4 emails. If a Customer was involved it would be annoying and confusing..Diablo7500Version: 6.25.2
Refund and Recurring Invoicing is a messPlus the fees are high. I am seriously considering switching to a different provider..ItsVeexVersion: 6.24
😊Facile à utiliser love it..Darealest17Version: 6.21
Square fees are too high3.5% credit card and all the other charges for debit… not worth it.Ray the spaniardVersion: 6.20
Very hoodRecommend.Sunnah Food'sVersion: 6.20
Convenient and easy to use.Started using square 5 years ago and I haven't looked back. Great product especially their new lending program..L2RentalVersion: 6.17
Best app for small businessAs a small business owner I enjoy this app so much it’s so easy and helps me stay on track with my own payments and also square website’ is freeee.NaturoramaaaaaVersion: 6.16.1
Very reliable productI own a home furnishings moving company and I also drive taxi. My customers use the square reader multiple times everyday and it performs well every time!.PhotopeoVersion: 6.15
Square invoices reviewGreat product! Easy to use, with great payment integration. Only downfall as of the act is cannot send larger estimates or invoices beyond 50,000. This is something that would be great to have adjusted..Calgaryguy1975Version: 6.15.1
Makes things so simple for meI love this app. I do a lot of invoices and keeps all of my numbers in one place. I would definitely recommend!.Sacred mugsVersion: 6.14.1
Top app for businessesYou will love this so app amazing for businesses.Favorite landscapesVersion: 6.13
Thank you SquareHonestly an amazing product for a small business owner who is just starting out. Easy to use and understand on both my end and my clients end. It makes invoicing one less hassle for my already crammed schedule. Thank you Square, sincerely Skip The Shop Repairs, Mike Bailey, Owner/proprietor..SkiptheshopVersion: 6.12
SimpleFacture Square est vraiment simple et de plus il s’est remémoré que j’avais déjà utilisé. il a réactivé mon compte c’est extraordinaire même si ça faisait quelques années que je ne m’en étais pas servi.
de plus ma cliente m’a dit qu’il était très facile à utiliser donc c’est un 2 en 1 merci.Dame SoleilVersion: 6.10
So easy!This app makes it so easy to write invoices. But I wish it had an “etransfer” payment option so I didn’t have to write it in every time. I also have to make sure I always have my processing fee added on my invoices because of the extra charges when using credit/debit payments. But other than that it’s great and so easy..Zap29Version: 6.11
Great PoS System for small businessCould use a few more options for editing the invoices but overall a fantastic app for small businesses..CapitalChimneyVersion: 6.11
This app make everything easyThank you.Andrewjr004Version: 6.6
Square invoiceVery easy to use but needs improvement when it comes to setting custom deposit payment schedule and next payments. Need flexibility. The custom setting was not working for me.Ren4131Version: 6.7
TayyabLove the features, tracks invoices and chases clients. Awesome tool for small business.ChSahiVersion: 6.6
Not yet tried for actual businessHave only just tried as a test but seems very nicely done. Excited to use it in the future if I get the chance..Schehrzade.123Version: 6.6
Great app for freeOnly thing I wish my logo showed up bigger..BoooooostVersion: 6.4
Completely satisfiedI highly recommend this software for all small businesses , it working good and efficient. Only if they can add an other important fixtures of recording and tracking expenses , so that on dashboard we can automatically see profits and loss, it will be great.
Thanks.Kadima j.Version: 6.4
Facile pour factures et rapportsTrès facile à utiliser, et complet comme application!.Miss PoudretteVersion: 6.3
Square InvoicesGreat product.
Wish the app would allow me to customize my view on Dashboard.Bbinb188Version: 6.3
Seamless app integration. Great website easy to operate. Thanks!Simple app integrates easy with website
Thank you.ZTSavardVersion: 5.98
Squareup appReally great app for helping my business grow. Highly recommend it!.Datz HypeVersion: 5.98
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.39.1
Square Invoices: Invoice Maker Negative Reviews
If I can give it zero stars I would!Now let me explain.
Two weeks ago I started using square . I sell jewelry from home and needed an app that would help me with invoices . A friend of mine told me to use square. She’s been using this app for two years with no problem, so I took her up on it and decided to use square . Two weeks in and 21 invoices sent, I get a email stating my account is under review! I was mind boggled . I emailed them and no response, called and I wasn’t able to get a live rep to speak to. Next day, I get 2 invoices and waiting on 21 more to come within the day. As soon as my two invoices went in my account was deactivated!!! dEACTIVATED! With funds in my account. I get an email stating my account was viewed and square no longer will have me as their customer!! I have emails from them if you don’t believe me. I email, call, write to them on Twitter, IG and Facebook and I was blocked!! I’m a mom of three with multiple health conditions and on chemo, I was just trying to make extra money and do what I love best, socializing with the community . I never violated anything, I spoke with a lawyer and they’re going to take action. Now I have to wait 90 days to get my money “back”. I researched square and they have so many complaints with the same issues. They’ve been on the news for scandals and holding peoples money. Please don’t join them, my friend deactivated her own account after reading up on them as well. Good luck!.Chrissy glamVersion: 5.37.1
AwfulThey are holding the money .. won’t release it concerning my very first invoice.. then states it because of chargebacks that’s don’t even exist on the account . Deactivated my account over one invoice .. I was only using the app as a means to create an invoice for professionalism .. and the means to send fund through it was a plus. Not only have they deactivated my account but are attempting to withhold funds from the client and myself. Stating that they will give it back sept 27th. As if it makes a difference to release the funds as of July 1 and sept 27th. My clients wedding who is also my best friend .. is aug 22nd. And there’s nothing bad even happening on the account and the amount was only a little over $500. In this invoice I even broke down what was being spent and amount concerning her table decor.
I spoke with someone in salsa because the system won’t allow me to speak to anyone else. And Landon told me that square was supposed to send review documentation. It was so pleasant knowing what square was supposed to do. I wish that would have helped me today . Also Landon does not have any contacts to transfer to a supervisor and can not do a soft transfer to transfer me to another human. I called 16 times.. selected sales twice and for Landon twice. He informed me that he can’t go get a supervisor because he is at home.
Square ruined a woman’s wedding and my first business transaction. .. I couldn’t be more disappointed...Antwan07*Version: 5.42
HORRIBLE IF YOU MAKE OVER $25k monthlyMy small business makes $50k+ sometimes on a good month and $35k on a bad month. The first month with this app I had a cap put on my account of $25k a month when my business clearly made more. They said it was “risk management” to be sure no invoices are disputed. IVE NEVER HAD A DISPUTE , not one TIL THIS DAY and
It’s been 8 months with them. I was told to email for a reuqest in increasing I have done that. I’ve emailed over a dozen times for a request in increase and it’s unbelievable to me that literally, no lie or exaggeration, NO ONE I mean no one had got back to me. I’ve called multiple times to put in a request for a call back and still no one has got back to me. It’s crazy to me that such a big company is so unprofessional and had no protocol actually in place for things like this. I’ve had to integrate QUICKBOOKS invoicing into my billing system because of this cap and let me tell I’m SO MUCH HAPPIER WITH THEM!!!!. They have no caps at all and everything is done with one app. They even give you advances on qualified invoices (if needed). Quickbooks doesn’t put a cap on how much my small businesses can make :)
Now I only use square platform for last resort invoicing. Sad because I never wanted to use quickbooks and wanted nothing more but to stay with square. I even reached out to them on twitter!! Haha. Still nothing , SMH !!.Theylove_CCVersion: 5.83
They randomly canceled my accountAs a full-time photographer I used this app quite a bit for my business. I gave them 2 stars because although it’s a great tool to use for small business owners to send invoices, collect payments, send estimates, contracts, ect... Unfortunately the customer service is nonexistent. They literally canceled my account for no reason, and when you call to ask what’s going, they say that can’t assist because the account is disabled and refers you back to an email. Via email, I begged the to give me some sort of explanation but instead they told me the read the clause that states they can pretty much cancel your account for no reason. I never had a refund issued, or any issues with a client. All that happened was a client wanted to pay via bank transfer, square asked some questions about they client, and then emailed me to notify the account is closed. If it sounds weird and confusing, trust me, I’m with you. All in all, it’s really good to use for your small business but there is a chance they’ll close your account for no reason at all. Zoho has been a pretty viable alternative for me and offers some of the same things as square for free as well..DC The SnapperVersion: 6.17
Money is not available when you need itOn more than one occasion, I’ve had customers pay invoices and when I try to use my square card after the fact, I have yo go through the embarrassing moment of having my card declined because the payment hasn’t posted to my balance due to issues on squares end. This is not right at all. Had the customer paid through a different platform, money would be available when I need it the most. This is ridiculous. So not recommend to any business out there. Find another app to use. I am currently looking for the best one to use that doesn’t hold my money and make me go through an embarrassing situation like square has. On another occasion my account was in the negative and I wasn’t aware because it showed my balance at 0. Because I was negative when a customer sent a payment it went towards the negative without even alerting me. Still showed my balance at 0. Had to play detective and figure out what was going on. Finally I had to take another payment from that customer through another service after issued refund on square. This is the most inconvenient ridiculous app. Not worth The headache especially not when ur trying to run your business..Juanie22Version: 6.22
DisappointingI rarely write reviews, but I’m so disappointed in this company. Our business had a customer who reversed their payment that they made to our company through Square via their credit card. They contacted their credit card company and made up an absurd lie to get their money back. I disputed the payment reversal and provided all of the documentation for the services they received INCLUDING a signed contract by the party. Despite me sending proof, Square was unable to get our money back and refused to continue to fight for us. Now we are having to take the customers to court over something that should’ve been a no brainer to get our money back. To top it all off, Square has now informed us that they’re keeping a portion of any of the profits we make for at least 60 days because of this ordeal. I still have yet to see them release any of the funds they’ve already kept from us after the 60 days. Once our current customers have finished paying their payments to us, we will absolutely be dropping this service and never returning. If you’re thinking about using Square, I highly encourage you not to. Sadly, I used to refer people to this service constantly. Never again..MichelleNicole85Version: 6.16.1
Arbitrarily holds your money hostage. Negative stars! Terrible.I setup this app to conduct a couple sales transactions as a test bed for possibly using it for a business I’m building. Very first sale went through fine, but even though I had “successfully” linked my checking account at setup, Square would not release my money for transfer. First it supposed to transfer the next day, then the day after, then the next, then all of a sudden the transfer was suspended pending additional review. The whole time my money is just stuck in Square limbo. Then they asked for a bunch of very personal documents like months of my private bank records and invoices for the items from the manufacturer for items I was selling.. All so they could decide to release MY money they were already holding. Seriously?!? What a joke. I ended up refunding the money and luckily the buyer was cool enough to redo the transaction through a different processor after they had already received the items. That could have ended very badly for me. Btw, the other processor did the transaction flawlessly and transferred the money into my account the very next morning with no drama. Never again Square. Terrible..JB DrinksVersion: 5.31
Square has become a train wreck!!!I have been happily using square for many years but lately they have become an intolerable mess. I opened a new company and had planned on using squares add ones on my website like appointments, payments, invoicing, etc. BIG MISTAKE! None worked well and the invoice was the worst. Square collected the money from the customers but never deposited the money in my account. When I contacted them they gave me the never ending run around and implied that I was lying. I accumulated documentation proving they had in fact collected the money from my clients and deposited it into their account but not mine. When I contacted them again they locked me out of my account and refuse to deposit my money. At this point I think my best option is to file a wire fraud complaint with the FDIC. I have been notifying people I work with who use square and it appears I am not the only one having problems with square collecting and keeping money that is not theirs. I’m going to social media to see how widespread this issue has become and suggest anyone using square check you bank account diligently..Thor ZeanVersion: 5.75
Holding my moneyYou are holding a payment for my services I have performed. I perform landscape installation services. When I deposit a large check to my bank they don’t withhold my money because they need to verify where it came from? You took your 3.5% fee so you are happy but what about me?
I have to go through 2 apps to take a manual payment and had a hard time knowing how to split a payment because it’s not very clear. Now you’re calling my payment “fraud” who gives you the right to call it that? That’s my money !!! that a customer paid with their card. I have high end clients that have assitants that pay for everything for them. You ruined my Memorial Day vacation and I won’t be paying some bills because your holding my money for extra “business days “. I was hesitant on using your services because of a high % percentage and you also charge for instant deposit as well. ??? This is not the way to treat small business where every cent counts towards my bottom line. I will be canceling my services after you give me my money back..E's25Version: 5.90
Square “Blocked” my business.I’m a data consultant. My client wanted to pay by credit card. I called Square and they said this is exactly what they do. I signed up, verified my business, and sent my client an invoice. My client paid but Square never delivered the money. They held it hostage, claiming I didn’t have any account history. What were they expecting? I had just signed up. I tried to work through it with Square, but then they blocked my account with no warning, no explanation, and wouldn’t take any calls from me. I had to apologize to my client, refund their money and start over with another service. It was embarrassing. I switched to PayPal. They didn’t give me any trouble. Square and this app have been a terrible experience for me. They blocked my ability to run my business. And now they are changing their name to Block. Seems appropriate. Update: developer response says to contact support. Don’t they know once square blocks your account, they block access to support? Square is a greedy, unethical bully..MotsumiVersion: 6.36.2
Please readIf I could leave negative stars I would. I like to thank square for putting me in a horrible situation and horrible standing with my company and customers. Due to square shutting down my account for absolutely no reason because even customer service or should I say no service can’t tell me why. Square is holding 16,000 plus of my deposits/working capital that customers put deposits in for work to be done to their boats. Due to the funds being stuck in square I have lost business I have lost a reputation and I have been made look bad to my customers well used to be customers. Square is a huge SCAM and extremely UNPROFESSIONAL customer service is non existent and my problem has not been resolved. I am a new small business and this was a great way to ruin my business. Thank you for absolutely nothing but headaches stress to me and my family caused by this UNNECESSARY action that square has taken. By the way square has absolutely no issues taking their cut in all of this..Square is horribleVersion: 6.18.1
Don't recommendTo make a long story short, I am a therapist and some of my clients asked to use credit card as a form of payment. I signed up for square because I was able to create a invoice and email it directly to the client for payment . My client paid the invoice and square stop it for fraudulent activity. Asking for additional information and what I provided all the information. I later received another email saying my money will be held for 90 days. I attempted to contact the company to see if there was any additional information or clarification. I was unable to get a live person. I received a automated system they made the decision, and they cannot no longer service me. As a professional, it was Embarrassing to have to call my client and tell my client to no longer use the invoice I sent. I recommend simple practice because it’s a one stop shop for all your therapeutic needs including processing credit card payments..@ unhappy customerVersion: 6.16.1
Worst customer serviceI was paid $600 from a client 2 weeks ago and the money is still in my “square account” but hasn’t been deposited for 2 weeks. I have emailed customer service about the issue 3 times now with absolutely NO RESPONSE. I tried to call Square for help on this, but they would not allow me to call. Only email. I’ve never seen such a “modern company” with such horrible customer service. The fact that they don't let businesses call in to get help is absolutely horrible. At this point, there is literally nothing I can do. Money is just sitting in square but I cannot access MY OWN MONEY! Not sure if this is a way for square to hold your money and make interest on it, instead of giving it to you...or if this is just horrible customer service, but either way SQUARE is becoming my LEAST favorite payment processor and I am feeling ripped off and completely abandoned since they wont return emails or allow me to call in. Avoid using this company if possible!.JordanWagnerVersion: 5.20
HORRIBLE APP THAT WILL STEAL FROM YOUI had received an email that said my account is held and I would no longer be able to transfer my funds to my bank until I answered some ridiculous questions about CBD. I do not sell CBD nor do I want to anytime soon- I sell sex toys. NOT PLANTS! However SQUARE allowed my customers to continue paying me through their app…. But I am NO LONGER ABLE to withdraw my money. This has ruined my business. And my finances quite frankly I am screwed without my funds. I have had to lose many customers due to not being able to invoice through square anymore and use my card reader and it’s not fair!!!
I DONT EVEN SELL CBD! The questions they’re making me answer do not have any “other” spots or a place to write that. There is also not a NO answer option. The first question reads “The type of CBD I sell is manufactured:
1. In a factory with safe protocols (blah blah whatever)
2. Within state regulations and guidelines
3. Something scientific that I don’t even know how to pronounce
And I cannot SKIP any questions! This is ILLEGAL. And I deserve my funds released immediately. I have already passed this onto my family lawyer who is looking into it for me. And he agrees this is not a fair practice and I have a solid case.
At the end of the day- I am going to get my money back and then all the damages as well. Thanks ALOT square you are HORRIBLE!.Allie11051990Version: 6.6
Square is very unreliable!I don’t think highly of Square Invoices. It’s imperative for any business to have a financial institution that is reliable. From experience I can testify that Square is definitely not reliable. My business had been temporarily out of service due to a divorce I went thru. Now that I’m up and running( or trying to be. Square has prevented this from happening though.) I can’t operate without cash flow. I stupidly made a deposit with Square and now am paying the price for it. Instead of my deposit going thru, Square decides to keep it, leaving my business inoperable. I can’t bank with someone who keeps my money from me. It’s not just the money I deposited that is affected. I ended up losing the job I just started because of this. Now, not only do I not have any money, but I have no job to make more money. I would definitely not recommend square to anyone. They are arrogant thieves!.Tyrie91Version: 5.84
Used to loveIt used to be great but they don’t help you at all if a random customer lies and says they don’t recall buying something they automatically take YOUR money from you and give it back to the lying customer and they make out with your service you sold them or product AND they get their money back… then, twice now they just cut me off from being able to use my account at all, I sell popular affordable jewelry, but they tried saying twice now that they see “suspicious activity “ which is so aggravating , if anything, that is suspicious to me! You shouldn’t be able to just take peoples hard earned money and then cut them off from using it for no good reason… now, my card will not work unless I’m using it online or a transfer and forget getting a hold of anyone to help you. I’m sick of this and it’s very upsetting..EmmaroseeeeeeeVersion: 5.68
Easy to fraud. you will end up paying.A “Customer” used multiple cards to fraud square invoices easily. There was a disclaimer in the body of the email of which I look for before I dispatch. The email subject stated “customer paid invoice!”
The only difference between that and a normal invoice is the exclamation point.
I look thru the emails after services were performed as the customer just feels “off” and in the body of the email it states that the customer used multiple cards and multiple zip codes. To pay the invoices. If square knows that information and that looks like fraud, can they not add a stop, pause, or hold to the transaction. Maybe even a warning and a button I could click to stop the transaction or throw all caution to the wind and go ahead any way. Either way a more efficient warning would goa long way, and more visibility on card information the customers put in the invoice so that I can make my own fraud assessment. If square would make those changes or create those features I would change my rating to 5 as it was great to use until this happened.
In conclusion.
Did square invoices stop the transactions (nope)
Did they call me or alert me (nope) ( kinda i guess an ! Means they did )
Did I lose out on my time and materials (yup)
Can I dispute the chargeback yes, will I win I doubt it unless it really wasn’t a fraud..DSlayer78Version: 5.61
Square Lacks EthicsOn July 14th I sent a $6000 invoice on square. On July 30th my invoice was paid. On July 31st I tried to transfer those funds into my account. Later in the day on July 31st I was told my account was deactivated, and square would not release my funds for at least 90 days.
Not only did Square withhold my money, but they gave me no reason why, or any recourse on how to get it back. I have no phone number, or email I can use to contact them.
I called square 5 times - nothing.
The only reason they gave for withholding my money was that Square is “unable to support my business needs right now.” However, my business needs did not change between July 14th and July 30th. If Square knew they could not support my business needs, they should not have let me send my invoices through Square.
Additionally, Square is still letting my employer pay my outstanding invoices, even though they’ve already deactivated my account! That behaviors seems to be the definition of unethical.
If I ordered a pizza, paid for my pizza, and then the pizza restaurant said they'll give me my pizza in 90 days, that would be immoral and likely illegal. This case is no different.
Apple should remove the square app from their platform until Square resolves these issues. Being a large business should not abdicate you from basic ethics..Coder12345Version: 5.44.2
CS blocked me and withheld moneyI opened a new account for a new small dance studio business so I could collect monthly class fees conveniently online via invoices. We had about 30 clients beginning to pay their first invoices and registration fees when square flagged me as “suspicious” and I submitted all sorts of requested documentation to support the business’s legal integrity. Next thing I know I get an email saying our account was terminated and square has decided they cannot serve our business needs. Furthermore, they’re holding $4k of our money for 90 days. As a small business starting, that’s devastating! Customer Service blocked my number from speaking to a real person, I’m now placed in an endless loop of recorded messages. Emails have been vague with no discernible reason why we were shut down. Absolutely terrible! I chose square because they claim support small business, but this is an outrage!.AuntpennaVersion: 6.24
Don’t useDon’t use this system. They let you use it for a year, let you get really comfortable with it then they put a “risk reserve” on your account. This is in case there is a dispute with one of your transactions which is fine. What is not fine is that it is 20% and they hold it for THREE FREAKING MONTHS! It is not being held in escrow so they are making money off of it in interest. When you talk to them they tell you that the department that put the reserve on your account cannot be reached by phone so you have to email them. But surprise surprise, they never get back with you. If you are fortunate to get someone to give you a survey of how they conduct business then the only thing you get out of that meeting is frustration and ZERO answers. Then they have the gall to ask you how it makes you feel! Total bull crap! Pay the $30 per month and use QuickBooks..FlynryderVersion: 6.13
Do not use this service unless you enjoy being extortedI had to cancel a several thousand dollar job because square decided they wanted to hold the money. The money was intended to purchase the materials, they would not release the money, they didn’t care that I lost that customer because of their extortion, they initially told me the account was suspended because of suspicious activity but when I asked exactly what that suspicious activity was, they told me there was no suspicious activity. They had absolutely no explanation as to why they were holding my money and insisting on me losing my customer. I will just keep using PayPal, they have never extorted my money. I think I should be reimbursed for the losses that they caused. Nobody else caused me to lose my customer except for square. Worse way to accept payment as a business, take heed when you have a $10,000 job that you can’t do because square is holding the money!!!!.Hellfire ConstructionVersion: 5.22
DO NOT USE!!!! Avoid at all costsReal rating “negative 5 stars” I’ve used square for years with my other business. Signed up for square for our second business. Went fo process our first card transaction for the same kind of product in the same kind of price range as we have been for years with our other business with no problems. At 8pm square sent an email with no warning and no way to appeal that they deactivated our account and will hold onto our funds for up to 90 days. All we did was sell printed vinyl window stickers. How is that a high risk transaction? We have never had a charge back and our business does not fall into the unsupported business types. If you want to use square I would recommend googling “square complaints” and check out their BBB profile (which is currently as of this post “NR” not rated due to the volume of unresolved complaints) first..Josh184573Version: 5.44.2
No help in time of needI got a square loan of $4500 I paid that loan back in full( which has zero impact on building my business credit btw)Then a dishonest customer said they didn’t receive goods or services totalling $3700. Square did almost nothing to assist me in proving that I did in fact deliver the goods to the customers bank. Square also wouldn’t let me know the customers bank so I could dispute this myself. (I own a moving company) they also offer no charge back insurance. Then after staying in good standing with my loan and literally every other transaction over past two years they say that I’m not a good candidate to get loans because of this customers charge back. So customers scams me big time with zero help from square and then square won’t extend my line of credit because of said scam..Bob B 23Version: 6.35
Better luck next timeIf your a person that is trying to start a small business nothing major or simply want to sell things to earn extra cash this app is not for you if you don’t know what to do because this app doesn’t explain what to do or how to use this invoice app. My account was canceled simply because I didn’t know how to maneuver and figure out what I’m and or was trying to accomplish. My account was deactivated and I’m waiting on the funds to be returned. Wish I knew more about things like this or knew what to do with app. For something as simple as utilizing this app for a garage sale. I made this and sell them to everyone that may see things I have and or something someone purchased from me and by word of mouth. Well I won’t let this experience stop me from my goals. Thank you Square for the short lived opportunity..Enjoy things from A - ZVersion: 5.57.1
Deactivating small business accountsSquare is deactivating small business accounts with NO warning and no cause. We have used square for online invoicing and to take international payments for over 4 years. We never had any issues with fraudulent cards or chargebacks the entire time and we are a legitimate small business with a federal tax ID who files taxes every year and operates in a very legal, easy to understand way. Out of nowhere square deactivated our account in January. They refused to give any explanation and the suddenness of their action literally stopped our ability to do business for a week until we could put a new payment processing system in place. Square has no respect for their customer base or any regard for how their arbitrary decisions impact small businesses. Such a disappointment..Lorib104Version: 5.57.1
Complicated and hard to use UIIt’s over complicated, and hard to do things that should be really simple to do. Needs more work to make it user friendly, you don’t know if you are charging someone by accident by creating an invoice, or not. There should be a pay now button so someone can pay quickly and easily, had a bad experience today trying to take a payment from a customer, took us together like a half hour to figure it out. Should never be like that at all. And they took way too much money for the transaction, didn’t even let me know that ahead of time. Sneaky, very sneaky and hard to use platform. I will keep trying to figure it out, but probably won’t be using it much longer, or atleast until I find something better to use..Bruno GraFXVersion: 5.92.1
Not a good experience so farI cleared all the beginning steps. I was asked for more documentation after my first transaction, I completed that step. I was asked to answer 10 questions about the transaction and passed that. My next transaction now is being held. They say for 24 hours to review. I am a general contractor and need my funds when an invoice is paid as I have to pay for materials for the job. So far my experience has not been great at all and has delayed me now twice. Customer service was no help only to say it has to be reviewed and would be available in 24 hours. If someone passes all your requirements they should be able to get their money when it is sent and not have to wait 24 hours. I’m looking for another processing company..ContractingmilesVersion: 6.3
GARBAGE SERVICE, PROCEDURES AND ASSISTANCEWe changed our password and it’s telling us to set up our account again when they have over 50k holding for us that should have been deposited from THIS MORNING and you can’t get assistance from customer service.
Prior to this, for some reason we were unable to log into our account from the desktop or laptop and this had to send invoices by phone which was quite annoying and inefficient because we had to send separate emails for the invoice and our companies itemized invoices which we usually attach as a PDF.
At this point I’m thinking about getting my money and finding another provider because this is CRAZY!!!!
When they are taking their fees there are no glitches or hold ups there but I have to be waiting DAYS to be able to get MY money... I am LIVID right now!.KJ GordonVersion: 5.53
New update Ruins everythingEvery time you go to import client from address book into invoice it now kicks you out and you have to manually copy the phone number and all information. Why did you change something that was working perfectly fine and now it doesn’t. Fix this.Colt HoghVersion: 6.32
Not all functions available on an iPADThe app is frustrating at best on a desktop but impossible on an iPad. When trying to figure out the cost to send each invoice, cannot find the fees and total per invoice..Tambill123Version: 6.30.2
FeeReally high fee.Sukmydik CmnmeVersion: 6.29.1
Great BUT..Great system if you don’t sell online. I got a fraudulent transaction and lost $1500. If only we as merchants have guaranteed transactions..Liberato ColalilloVersion: 6.25.2
DispendieuxL'affaire de pourcentage sur nos services est de trop..Sandy mmmVersion: 6.25.2
AwfulThe invoice system does not make changes to customers and it caused way more headaches than its worth. Back to canva which is free to use. May reconsider square all together soon. They make things free but then pull the rug out from under you..AppstoreisfkinannoyingVersion: 6.25.2
GarbageI can’t access my funds. $700 being held hostage by worthless engineers.Been stuck at a gas station for 3 hours. Absolutely unacceptable. Will never recommend again. You’re playing with peoples livelihood. 3 hours of no access to MY money that I trusted with these fools..ShaneinrealtimeVersion: 6.24
Estimating FailYou cannot give an estimate over $50,000.00. If you are a medium size business how do you send out an estimate to a client that’s over. I understand the limitations on invoices for over that amount, but not estimates..ZqxtuvVersion: 6.21
Cannot stop credit card paymentsThought this was great until client pays with credit card. I’m a super small business and cannot afford to charge each time.
I just want to be paid by check or emt. How come I cannot stop credit card payments?.Larij0051Version: 6.21
Total ScamAbsolutely the worst payment platform on the internet. Constant blocks, no communication on where your money is, and a complete waste of time.YYZ TorVersion: 6.19
Support is terribleWhile the square app has powerful features - the company lacks knowledgeable support staff. They are really not good..EditapplemachineVersion: 6.18.2
Stage Manager 12.9 IPad ProPlease fix the stage manager issue for IPad Pro’s… it white-screens and resets the app when i am trying to input customer info on the new customer page. This makes it difficult to copy/paste info from messages or email. Very frustrating that they do not keep up to the latest IOS changes!!.Pool Guy JordanVersion: 6.13
CANT SEARCHSorry for the one star, the app is great I’m just trying to get someone’s attention! There is a bug that doesn’t allow me to search through any of my estimates or invoices through the app. I deleted the app and re downloaded and nothing has changed. Need it fixed ASAP please and I’ll change to 5 stars!!!.ZsiderisVersion: 6.13
Search doesn’t work nowThe March 30 update seems to have disabled the search feature. On both iPhone and iPad versions, tap outstanding or paid invoices and now you can’t search. The field is there but no way to input any info. Tried restarting the app, the phone and finally uninstalled and installed again and nothing. Fixing that would help..It don't knowVersion: 6.13
UselessUseless app. The other square app does the invoices similarly..Mohsen Abo MoaazVersion: 6.10
ReportWhy can’t I get a total invoice register report!! Reporting sucks.DurjohVersion: 6.9
This company sucks!They have kept over $3000 of mine and then cancelled my account and now I have to wait up to 90 days to have my money returned to me. They don’t give you any answers others then that my account has been deactivated. There is no reason as to why they deactivated but now they have taken my money. I’m just a small business and this is insane how they have handled the situation. I do not recommend this product!!.Lauson_31Version: 6.3
Worst than a mazeIt takes you everywhere but not to where you want.
I couldn’t add, or edit, or delete a payment. Feel sorry for the app.Naser rhimiVersion: 6.3
Garbage appI charged two invoices to my credit card and neither has shown up in my clients’ account. Absolute trash. Not sure where my money is, furious and frustrated..Eam_sterVersion: 6.0
Very high feesCharge platform fee but not wrapped in transactions..UsertechnerdVersion: 5.99.1
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What do you think Square Invoices: Invoice Maker ios app? Can you share your thoughts and app experiences with other peoples?