BetMGM - Online Sports Betting Customer Service

BetMGM - Online Sports Betting Positive Reviews

Needs major work from their teamsI first starting using this site because the commute to Nationals Park was shorter. Haven’t had any problems with it so far. BUT….. I don’t like how the “market team” the live chat individuals always refer to are (and I quote) “Not willing to add new markets for ANY sport”. I’m confused…isn’t the point of making people want to sign up with you to appeal to your customers? I pitched some ideas to them about add a new markets that could definitely help the site be more user-friendly as well as help users have more control over the props they pick. They don’t want to add player performances, they don’t want you to alternate lines for players, and they want to put every player in props that are staring in that respective sport. It’s embarrassing for you guys to not want to compete with your competitors like DraftKings, Fanduel, etc. They all allow freedom in terms of you setting the line you want for a player. Get it together, it’s not always about trying to make money off you customers, give them some content cause once these states have sports betting legalized y’all are going to regret not trying to up the competition. Thank you.AcoLegendVersion: 21.08.04

Hope you don’t like to travel away from homeBonuses and promotions are good with clear rules and obvious expiration dates, and are easy to apply on a wager. Synchronization with the broader MGM rewards program is seamless and easy to track. I have only one complaint but it’s a big one. The app allows you to wager if you live in [an ever increasing set of states] but it turns out that it allows wagering only when you are currently located in your home state. Traveling for work? No betting, even when you’re in one of the states that allows BetMGM. Vacationing? No betting if you’ve left your home state, even if you’re in a state where the app is approved for use. This is crazy. If someone from Tennessee is momentarily in Virginia or someone from Virginia is in West Virginia or someone from Pennsylvania is in New Jersey, the app should allow wagering. DraftKings and Fanduel sportsbook apps both work that way; you can wager as long as you live in an allowed state AND are currently located in another allowed state. Note that those other apps do keep separate histories of your wagers per individual state, in order to report things properly to each state’s regulators. Come on, MGM, you can figure out how to do the same thing and still comply with each state’s rules. If FanDuel can make it such a smooth experience when traveling, I know you can get it right also..HasOpinionsWillTravelVersion: 22.04.16

MGM Sports book App ReviewI have had my disagreements with MGM and their business model towards customers, but the MGM app is one of the better Pennsylvania sports betting applications out there. But don't get too excited because many of the others flat out stink. It used to have more features that MGM did away with. For example, when you clicked on a game or an event, it used to show you all of the bets you previously made on the game so you knew where you stood. They took that out and the way MGM presents sorts and shows your pending Bets is a disgrace on MGM ad it's impossible to find anything. They don't think of the customer when they take away features like that, so that's why it's a four out of five. MGM could do better, but they don't.. they spend all their money on celebrity commercials instead of strengthening, their business models, and focusing on the customers they have is my general observation of MGM, but the app is fine if you keep track of your own bets, don't rely on MGM to help you. Another thing they did was an update around Fourth of July weekend. During this update, any previous bets you had before July 2023 disappeared from the app and they never fixed it. They just don't care about the customer and there's a prime example. That's really poor customer service. MGM gets one star, the app gets three..SgtTomorrowVersion: 23.07.10

Not able to place bet or withdrawal moneySo I had to go through verification processs all of a sudden after I had won about 7-8K this week on this app. Everything was good they gave me my money then all of a sudden everything has been horrible. They deactivated my account after 24 hours and said I should be able to bet and I am not. When I try to bet it says my account is “closed” and when I try to withdrawal it says “fraud user error” I have $700 in the withdrawal process that has not been verified since & I also have $425 on the account that will not withdrawal it keeps timing out. I feel as if they seen me winning and started basically doing everything they can to not give me the rest of my money. I’ve tried re downloading the app I’ve tried it on browser & nothing. Customer service keeps telling me it’s something I’m doing but the app won’t work on multiple devices. I cannot believe I am dealing with this, it’s so unprofessional and it feels they are literally stealing $1100 from me..A$AP PhiVersion: 20.10.09

Great Features and Great BonusesI have used every app from barstool to draftkings to fanduel and BetMGM is now my preferred way to bet. I love that BetMGM lets you turn on alerts for any games so you can get score notifications during it. I also love the “edit my bet” feature which allows you to change your bet instead of having to cash out an replace it. Bonuses have been generous. They are confusing at first but its actually simple: I deposited $100 and got $200 in bonuses. I had to wager all $300 of that money and whatever i had left over after that was mine to keep. You just have to wager 100% of your bonus and then you keep whatever you have after that. You can track how much of your bonus you have wagered in the promotions tab and it all makes sense once you understand how it works. The different promotions, including the $10 free bet every monday if you bet over $50 the previous week, have been great. Customer service has also been really helpful. I’m a big fan of this app and will use it as my primary book from now on!.APGaming10Version: 20.10.09

Vegas localI’m from Vegas and moved to AZ where there originally was no sports betting. I was never a big player in the casino but I always loved betting on football cuz it made the games more interesting, especially when my team, the Raiders, weren’t playing. I tried Draft Kings 1st but the app wouldn’t allow sports betting based on my location for some reason. Not to mention it had an impossible time verifying my ID even though I uploaded very clear pictures of my ID. So BetMGM made it very easy for me to start betting on the games I love the most and with some of the bonuses that they gave me I had the opportunity to bet on MLB without risk which was great cuz I always wanted to start trying betting on MLB games but never did it before so was weary. Also with the MGM card you can earn points towards stays in their resorts and more which is great for when I want to go back home to visit family. So I definitely recommend BetMGM to anyone who loves sports betting in the sports book but doesn’t live in an area that has any..JessAbbottVersion: 22.09.20

Great app until…I have enjoyed using the BetMGM app since sports and casino online betting became legal in Michigan last year. Great bonuses/rewards. But unfortunately that all changed today. I used a $2 freeplay from the Pick a Haunted house promotion on a $1 spin on Loot’en Khamun. I won bonus spins and ultimately I won over $500! I was ecstatic! Tough times for all of us and the extra money would have been awesome! As I was using the money I had won it all of the sudden disappeared. I reached out to “customer support” and was told that my funds were from an expired promotion! How is that possible when the funds I used had just been received less than an hour ago?! A multi billion dollar company took $500 from me that I had won from a promotion that I received for being a loyal customer! How convoluted and back handed is that?! Unless I am reimbursed I will no longer be using BetMGM and happily taking my business to DraftKings..Ebod13Version: 21.08.04

Becareful betting here they use a bonus to get all your moneyThey wanna offer bonus to deposit , tell you is only 25$ but they take your money most of it , put it on the bonus .. example I deposit 500$ for a 25$ bonus I didn’t care of .. I won 981$ the want to take 581 as a bonus when I already wagered the 25$ bonus 10 times . So I had to risk my 581$ again just to try n release my own winning funds , remember I instantly deposited 500 and won 981 they still kept most of my money talking about I needed to meet requirements which I should of had when I first betted the 500$ cheaters .. don’t bet here I corded them out and told them delete this account this type of scam doesn’t happen any other platform … becareful is like a deposit bonus looks like this ( SCHT - SURT) with numbers and letters avoid betting here at all cost , bet on other apps and avoid this type of scam.MoneyGBEVersion: 23.10.18

Not up to par with DraftKings and FanDuelI saw a Promo ad for BetMGM that says bet $1 and win $100 if any college basketball team hits a 3-pointer. The terms and conditions says to place your first real deposit of at least $10 and place a $1 bet on a money line wager. BetMGM also has a Free $10 bet for a Black Friday special and I used that as my first bet and won and used my winnings to place another bet. I then decided to deposit my first real money deposit and place a single $1 money wager to get the bet $1 and win $100 promo like the terms says. Turns out my bet did’t qualify for the promo because I used my winnings from the $10 free bet to place another bet. Extremely disappointed that they weren’t very clear about things!! I use DraftKings and FanDuel and I like them a lot better! Steer clear of BetMGM and go for the other two!! I will not be using BetMGM and will not recommend to anyone else..JamesbouapVersion: 20.10.09

Terrible customer service, they’re purposely delaying giving me my money!TLDR at the bottom I deposited $600 for the risk free promotion, the deposit went through instantly. My bet won and when i tried to withdraw it’s to the point where they are purposely delaying paying me out! I withdrew to my PayPal, which i used to deposit and they canceled it saying names don’t match. I call and explain my full legal name doesn’t fit on PayPal but i logged in and made a deposit so it’s clearly me. Keep in my mind I’ve done this with every other book(FanDuel, DraftKings etc) with no issues. Then they ask for verification documents, fine. I send the ID debit card and PayPal screen shot just like they ask. They send me another email saying please take a picture of yourself holding the ID. Are you kidding me??? It’s just absurd the teeth you have to pull to get your money out. And the best part? It takes 3-5 days for a PayPal withdrawal to go through according to them. On FanDuel, draft kings and SugarHouse I’ve gotten my PayPal withdrawal same day, sometimes instantly TLDR be prepared to send 10 documents, call customer service a bunch of times, and wait more than a week to take your money out. Stick to FanDuel or draft kings much better withdrawal process.Bmagic24Version: 20.10.09

It would be funny if it wasn’t ironicI haven’t experienced any of the functional problems or issues described in the first 5-6 reviews. I think the promos are reasonably generous for a non-whale like me. BTW, I access via Ipad 95% of the time. Never had to deal with CustSvc but if it is same as or connected to Borgata Poker, I totally understand the frustration. I also use DK and FD. They all seem to be reasonably close to each other wrt functionality and reliability. However————— I received an email dated 12-7 saying I was being awarded a freebet - all I had to do was logon by 12-14 and it would be there. Having rec’d them in the past, I know how and where to look. The email also asked if I would be willing to fill out this survey and there was absolutely no connection between the freebet award and completing this survey. Signed on 12-8 and there was no freebet anywhere to be found. Needless to say, they lost my NFL action tonight..CDClownVersion: 20.10.09

Online casino gamblingMy boyfriend a few years ago talked me into doing online casino gambling rather than us going out all the time that way we can spend time together at home while we’re gambling and we can also be in the comfort of our home but when we first started I like your app very much and I did really enjoyed that we were playing in a while just about every day lol but now I barely ever get any free promotion stuff and I have never once yet cashed out and I all the years I’ve been playing can’t even say he to be able to cash out $20 because I just not do good on this app at all SMH I have done much better on other casino apps where I literally had put no money into it and just used a free bed and cashed out for $200 and I put a good bit of money in your app and have not yet been able to cash out at all truly think for regular players there should be more bonuses and more promotional free playing.9980swVersion: 22.04.16

No up too date statsWith FanDuel when you pick your parlays, it shows you the progress of each player or score, example, how many yards the runner has how many goals have been shot how many scores were each player made and it shows you a play-by-play progress so you know where you’re at with each player and game. that MGM doesn’t do that they just show you your parlay. It doesn’t tell you how many yards the running back has already accomplished how many passing yards the quarterbacks already thrown how many receiving yards is the receiver shine? Is it up to you to do your own research, I think that MGM should be more like FanDuel and basically during live bets keep you updated on how your progress is going. That’s the reason for the three stars.BruntshvdVersion: 22.12.15

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BetMGM - Online Sports Betting Negative Reviews

ScamStay away. This sportsbook will scam you. It is okay to deposit but when you are winning they will pretend to put your withdrawal under review up to 5 business days. Knowing you will change your mind and reverse your withdrawal and gamble and loss. Once it’s getting near the 5th business day and you still haven’t changed your mind and winning they will then block you from withdrawing your money and will start asking you for your ID and a picture of you holding he card that you use and other documents etc. My dad kept depositing with no problem he kept losing and when he won big he decided to withdraw 1/3 of his winnings. So they pretend to say okay it’s under review up to 5 business days. On the 3rd business day they blocked his account stating that i he was using my card even if we have proof that he was using his own card. So if that’s what they think it is why would they let him deposit in the first place. It’s okay with them if you keep losing but when it’s time to take out your money they will hold it and block your account. We can easily show them what they want with our ID and Card but were not doing it because they didn’t have a problem accepting our deposit why would we go through their demands. I have screenshooted all my winnings i will report this to Illinois Gambling Commision and will look for a Lawyer. Look at most of the bad reviews that’s what they do when you are winning they will lock your account..JohnradlyVersion: 21.08.04

Too many bugs and wouldn’t let me withdraw my moneyA promoter at MGM casino came up to me and offered a promotion they were doing where MGM would match my deposit up to $1500 + an extra 50 on top of the match. The promoter was getting very frustrated and snobby when i started asking how much i needed to bet to be able to withdraw my money. She told me i only needed to play the original $200 that i deposited, so i decided to sign up because it was essentially playing with free money. BUT.... firstly when i deposited the money it only showed the $200 i deposited and not the MGM match nor the extra $50. So the girl went to the Sportsbook area and got it “fixed”. I come to find out that they put the entire $450 as bonus money forcing me to play through the whole $450 to be able to withdraw. Also, i come to find out that some of the casino games don’t count towards playing through the bonus money. Once i finally played through the $450, i tried to withdraw the money and it told me i need to make a deposit with my card first. Which i don’t understand because how could i have deposited the original $200?! So i deposited an extra $10 of my money with my debit card. The stupid app still didn’t recognize that i deposited money and told me to deposit more. Customer service is little to no help all the while, this app has very terrible bugs. Once I’m able to get my money back, I’ll never use this terrible app again. FanDuel is a thousand times better..Gordie15Version: 20.10.09

Robbed of free bet creditsThis is the worst app I have ever used from the App Store. My original claim was worst gambling app but seeing how terribly the staff handles customer service and how glitchy the app is they managed to take the cake crap cake.I took the $200 free bet promo for the Super Bowl which is the sole reason that I downloaded this app of course one of my $50 bets went through twice when I did not do that. They were claiming that the vet was placed on different occasions which did not happen the bets don’t even show at first when I enter them and it looks like nothing is even active then all of a sudden I see I put two wagers on the same game for $50. Using your brain you should be able to tell that was a mistake because nobody would really place to $50 bets on the same exact game so because of their screwup I lost that. Then they try to make it up with giving me credit for $25 in the casino great that sounds like a nice offer until I learned that I need to wager $125 in casino games in order to claim this. I literally went back-and-forth with customer service or whatever you can call it because I’m not even going to call it customer service for weeks and they still would not admit their own screwup. Do not download this app do not trust these people with promos and take your money elsewhere there are many other betting apps..Rotes reviewsVersion: 21.08.04

All around bad experienceNot sure where to begin with this headache of an app. Firstly, the verification process was painstaking and bizarre. From the constant requests for documentation uploads (which would often only succeed after several attempts), to requests for my birth city. And once it seemed that I finally got my account verified after over a week of back and forth with customer support, I wasn’t able to make any deposits. Which brings me to my second complaint. After finally making a deposit, the app only allowed me to place certain bets using bonus money - which is different from the real money I thought I had successfully deposited. But nope, my real money was nowhere to be found and instead I was restricted on my wagers because for some reason I only had this bonus money available. Tried looking through FAQs to better understand why I couldn’t use the money I deposited but couldn’t find any answer. Now I have all this bonus money sitting in my account that I can only do so much with. Who’s to say if I will even be able to cash out without any issues at this point. Thought I could trust the MGM brand to make a quality sports book app, but sadly that’s not the case. I just downloaded a different sports book that literally took just a few minutes to complete the sign up process. Can’t believe I wasted all this time with MGM in the first place..Wet5hooterVersion: 19.08.01

Great odds and promos, horrible company/support.I referred my friend to BEtMGM and he was interested in the risk free $1000 bet. He raised a ticket and asked support to confirm if he was eligible for it and they said he was. After making and losing a $1000 wager he was told by support that he wasn’t eligible. Just this week I bet a $2 bonus on a game that was cancelled. A few days later $47 was removed from my account claiming that they were bonus winnings reclaimed because I didn’t meet the eligibility requirement. In both of these cases support is a stubborn brick wall that does not listen to a word you say and just tells you why you are wrong. I have spent at least 3 hours asking support for help and my calls with them are disconnected after an hour (each time) of trying to work with them. My friend eventually got his free bet, I’m still trying to recover my money. As someone who shops around on all of the NJ sportsbooks, the odds and promos make this horrible site impossible to avoid, but definitely don’t make it your home. Go to Caesar’s, FanDuel and DraftKings (in that order). On top of shady practices the app is garbage and slow compared to the three sites I mentioned. The support model is designed to run out the clock on you and waste so much of your time that you just give up for anything that they owe you but don’t feel like paying out..BobbyT13Version: 21.08.04

Would give 0 stars if possibleMy account was recently hacked and BETMGM has given me absolutely zero information and seems very unconcerned that someone was able to hack into accounts on their sportsbook. Someone in a state that I have never even been to accessed my account, withdrew my account balance and deposited it into their checking account, then proceeded to deposit $100 into the betting account straight from my Venmo. When I reported this activity, BETMGM locked my account, refused to just refund the Venmo transaction, and has been useless in finding an alternative method to withdraw my money that was wrongfully deposited. Some of my money that should never have been in the account in the first place has been locked in the account for about 2 weeks now, and this never would have happened if whoever designed the security actually had 2 brain cells to rub together. The BETMGM team has been entirely unhelpful every step of the way and will not tell me when my account will be reopened, how someone was able to get into it, or if the hacker was able to access any of my secure information. I would strongly recommend avoiding this app and moving to FanDuel, DraftKings, or some other sportsbook that is more secure and has at least a little bit of concern for their customers..HhudiduuejVersion: 23.07.10

This isn’t the worst, but it’s alrightI have a few apps like FanDuel and DraftKings. Out of these two I would say this app doesn’t even compare to them. One reason why, is they give you bonus bets when you win on promotions of theirs instead of cash. This is for the casino and the bets. They give you a chance to have the money, if you play a ridiculous amount which then defeats the purpose of winning the money. Also, you don’t have it for very long. Like I used a bonus bet and won on Wednesday by Friday, bonus was gone and unusable. It does have lots of promos, but you have to deal with all of that. FanDuel and DraftKings isn’t like that. They give you bonuses and if you win, you get to keep the cash. No playing till this or that amount and then you can get it. There’s a fair amount of promos they give out which is nice as well. The sign up bonuses I think are better cause you get to keep the cash that you win. This app can be good by letting you be able to play the casino games. There’s some bonuses that you can use on casino and it’s just keeps you busy playing the games. You’re not actually winning anything because it’s bonus money, unless you hit it big and get to keep some of the money..RyeWorthVersion: 23.10.18

Worst betting site so farIn the last 24 hrs. Last night had multiple bets tried cashing out mid game (in green) after hitting cash out for around a minute straight nothing happened. Waited a few more minutes once again tried to cash and nothing. Lost all three bets. When I live chatted with customers service I get “sorry cash outs are not always honored. So why was it in green? Never had a issue on any other site. Okay whatever, one bad clinch I’ll live with it. Now today, deposit couple thousand into my account, like the way the site looks willing to give it another shot. Go to place my evening slate of bets I’m now being told my account has been suspend for “routine check” been playing on the site for about 3 weeks never happened before. Being told I’m not allowed to access any of my funds until this check is done which takes 1-3 days. So you took my 4 thousand dollars and than froze it and now I can’t play with it? Once again, reach out to live chat. Same back and fourth sorry can’t help can’t do anything. Trying to give the site benefit of a doubt but I’m truly frustrated with MGM providing nothing in return but taking my money and a lack luster customer service. If anyone else has a better betting site to look at please let me know. Thank you.Minnesota22Version: 21.07.01

Lies, Lies, and more lies. Welcome to BetMGM.I can’t go on a social media site without constantly being bombarded with online casino ads nowadays, and the one I see most frequently as of late is BetMGM. Their big promotion Right now is, ‘ 100% deposit MATCH, then another $25 on us’ so I decided to give it a try. I deposited $25, expecting to have $50 show up as cash, then $25 in credits to be used on the app. But that wasn’t what I got at all. Matter of fact, I was credited $25 before I even deposited ANY funds, and then THAT $25 and the $25 I deposited is all I ever saw. I tried to reach out to customer service and they told me to ‘look at the rules of the promotion for any further questions....’ so I took that as my $25 must not be good enough to earn their deposit match(gambling away money in a pandemic mind you) Then I woke up one day and it said congratulations you’ve earned $5 free play on some slots game.. but this time I looked at the ‘rules of the promotion’ and it says I have to PLAY $125 of my money in their online casino to even be able to cash out ANY winnings from the game. This app is a total scam... set up for them to take your money and that’s it. Period. End of story. I will be going to DraftKings or some other online betting with my hard earned money. After decades of cashing in on the American people MGM is more scandalous than ever.....Jdubbski144Version: 20.10.09

MISLEADING APP!If you want to enjoy sports betting do yourself a favor and don’t pick this app. The app will make you change your password plenty of times for absolutely no reason. It’s very slow at times. The bonuses/promos aren’t the best compared to their competitors. Now the withdrawal process is SAD they will find a way to hold you money, at first I was able to withdraw normally and then they forced me by not giving me an option to sign up for another withdrawal method that takes 2-5 business days.. Getting in contact with customer service? They are useless they will always give you a response that they will pass it on to the “relevant team” that take days to reach back.. and still they won’t solve anything. I contacted them because they the app were doing transactions on my account without my consent and they didn’t want to give me my money back until I contacted my bank, they returned me my money back by taking money out of my account AGAIN! Meaning they took money out and paid me by taking money again so I lost double and they charged me a “chargeback” on top of that. This was never ending and two months later they have sent an email threatening me to share my information. DO NOT USE THIS APP, SAVE YOURSELF MONEY, TIME, ENERGY, & PEACE!!!!.DavideventsVersion: 23.02.24

Use any other app other than thisBetMGM is hands down the most poorly ran and crooked Sportsbook/casino site offered. On th surface it seems like that have great promos and I honestly did enjoy the interface, BUT the app is unbelievably unethical in its practices. They constantly offer “promos” for bonus funds etc. as a ploy to restrict your deposited money and make it nearly impossible for you to cash out. They go as far as to auto populate your deposits with the promo codes so that these “bonus funds” and your deposited amounts are locked until you reach a 20x wagering limit. The customer service is terrible and after they wrongfully restricted my funds I attempted to get the issue resolved via 10+ mail exchanges and more than 4 customer service calls. Their customer service is a joke and they make it nearly impossible to even find contact information to reach out. Then their phones were “temporarily down” and finally upon reaching a rep, they were useless in stating “they would follow up with an email”. LITERALLY USE ANY OTHER APP. Promos are a scam, customer service is atrocious and I left with the genuine feeling of being taken advantage of. Not because I lost money but based on their poor business practice and errors made with my account..TinnnatVersion: 21.08.04

Parlay voided unethicalNo matter if you get 8 out of nine legs correct on your parlay and on that ONE LEG THAT PLAYER DOESNT PLAY ONE SNAP OR PLAY IN THAT GAME AT ALL THEN THEY VOID YOUR WHOLE PARLAY!! This is the only Sportsbook app that does this and it’s a rule they hide from everyone so u can spend your money with them! Common sense would say ok that player didn’t play due to illness then there’s no hope of him gaining that td or those yards so how’s that gambling? Am I gambling on a player starting a game or not or am I betting on if this player plays then he will do this or do that! That’s basic and common ethics of making a bet! The parlay should be won and that one legs odds deducted from your winnings etc. I won 7/8 legs except for one leg which didn’t play due to illness and instead of voiding that leg and paying what I won on which would have been around $2000 they cancelled the entire parlay so they didn’t have to pay me! Fanatics and FanDuel and Draft Kings don’t do this cause they know it’s wrong but BETMGM DOES and that’s why they got the fewest amount of clients I’m sure!! I’m spreading this news about this rule cause I don’t want them to profit anymore off of hiding this rule and maybe one day the ceo will realize this is driving away future business and $$$$$$$$$$.Big E23$Version: 23.10.18

Terrible customer serviceThis review has nothing to do with the quality of the app but of the people running it. I noticed they had a good introductory promotion with your first deposit so I thought I’d give it a try. Everything was going well and I made my one qualifying bet and was given the promotional bets which expire in seven days. Just as I was attempting to make my first promo bet, I was notified that a hold was placed on my account due to their need for further verification. I sent everything to them within an hour and I was told that it would take 24-48 hours. That didn’t happen. I couldn’t get ahold of any person via phone or chat, only email and they continually sent me a generic form letter in response. I asked that they please extend the promo for as many days as they had my account on hold but still nothing. Finally, I woke up this morning five days later) to an email saying they have cleared me to bet. As I pulled up the app, they had, however, I now only had 1 hour until my promo bets expired. Needless to say, I had to rush my bets and did not do enough research as I normally do before betting and I only hit one of my four promo bets. I’m still steaming from this terrible customer service experience..WilcokevVersion: 21.08.04

Not honorableI was reached out to by MGM and I was informed that I had an account but it had not received any activity yet. I told them yes I am currently using other sites so they offered me a deposit match up to a certain point all I had to do was make my deposit and bet . So this is what I did I received nothing for a week or so. I called them and explain to them what was happening and I have received no match they told me I should have called within 24 hours of not noticing it and I would not be receiving a match. I asked if it was really my responsibility to stay on top of MGM when they had called me and I made my deposit immediately. The lady was very nice but told me it’s up to the players to get a hold of MGM when something is not correct. I told her I thought it might just take a little time for them to verify qualifications have been met. She said no but we can offer you a $25 free bet. It was completely unacceptable as I had made a $500 deposit and all $500. It’s more of the principal than anything I am up currently so I think I’ll just close my account and take my winnings. this is unfortunate as I kind of liked the format of the MGM app the odds weren’t so great but I enjoyed the UI..Atom vVersion: 21.08.04

THIEVES!I downloaded this app to make some Super Bowl bets. After downloading everything seemed fine, I setup which bets I wanted, and how much. The app prompted me to deposit money to make these bets. I deposited my money, but when I went to actually place the bets, after already depositing money, then they tell me I can’t place any bets because I am not in the state of New Jersey. I am not allowed to make any bets but they did not make me aware of this until they allowed my deposit to go through. Then I try to withdrawal my money and they won’t send a check by mail because the amount is under $500. They said to deposit more money through PayPal to open that money transfer option and then I could withdrawal all my money. I try to make a $10 deposit (the minimum allowed) to open this line of transfer to remove all my money. They then decline my PayPal deposit multiple times and won’t let me deposit money through my PayPal thus not allowing me to make my withdrawal. NOW MY MONEY IS STUCK IN THIER ACCOUNT AND THEY ARE NOT ALLOWING ME TO WITHDRAWAL IT ANYWAY, WITHOUT HAVING TO KEEP DEPOSITING MORE MONEY! IF YOU ARE NOT ALLOWING ANY FORM OF WITHDRAWAL WHY IN THE HELL WOULD I KEEP DEPOSITING MORE MONEY, I DONT TRUST YOU NOW! Scamming and thieving!!!!!.ZbattisVersion: 19.11.01

Data collection on steroidsThey collect and receive literally everything about you and share it as they please. Including all the normal things but also property records medical information insurance policy # passport # education employment history biometric information education information that is defined as not publicly available products or services purchased obtained or even considered audio electronic visual thermal olfactory and similar information. Even legally protected characteristics such as race orientation religion gender identity. Profile is built using your preferences psychological trends predispositions behaviors intelligence and attitudes. Sound like the recipe to prey on problem gamblers. Read the privacy policy for yourself and see this app knows more about you than you own family does. Never will they delete this unless you live in California or Virginia. Probably why they offer free bets and never give them to users at that point they got what they wanted all your information to “share”.This is no betting app it’s a data collection goldmine. Request they delete your information they simply say NO. Even if you never placed any bets..CincyDogVersion: 23.02.24

UI so buggy its unbearable, stop changing things if they’re not getting fixed.They do so much to try to make the app and UI look good but this goes horribly wrong and they end up making the app non functional. Why can’t I get to SGP menu for football anymore? You click it and its just not fricking there half the time. Lots of clicks that lead to dead ends or the wrong page. For example if you click on a baseball promotion then click bet now it takes you to football or tennis betting pages or something random, im sorry what? How hard is it to redirect traffic to the right page? Fire you’re whole software dev team right now or stop putting unreasonable expectations on them about how the app should look. No one cares what the UI looks like if its non fricking functional. Fix the bugs and dead end pages/clicks before trying to make it look good no one fricking cares what color outline the button has if you click the button and it doesn’t work. Also so terribly slow. I don’t care what the app looks like if you can’t give me a quick and concise experience. Focus on the basics first for the love of god please..ACE~17Version: 23.07.10

Avoid the headache. Use FanduelI never leave reviews but hopefully someone from MGM sees this. First off BetMGM was lte to the NY market (not sure who’s fault but late none the less). Saw a promo to bet 10 to win 200 if a TD was scored in the wild card game you bet on. So I bet on a team ML for $10 like the promo had said. A TD was scored. I waited 24 like the T&C said and saw nothing. I contacted support. The chat function was horrible. Connected and disconnected me to different people (Ezekiel and John). From there I explained and John said because I did the bet for 15 they gave me the bet match instead. I told him the T&C says “at least $10”. After realizing he was incorrect he said I had already used the bet match for a wager and couldn’t get it back. After asking if there was anything else, I began typing and less than a minute later he disconnected the chat without me finishing my request. Clunky app, bad UI and terrible customer service. Fanduel is better. Also much better customer service and took care of a promo issue I had right away. Caesars is better even though it took 9 days to receive my withdrawal. Please be better MGM.RJC111321Version: 21.08.04

Don't bet with MGM!!!Took advantage of a match a deposit up to $100 by depositing $100. It showed I had $200 in my account. I then placed a future $100 bet on the Super Bowl that takes place I then started gambling the remaining $100 and would sometimes win sometimes lose and was down to $67 left in my acct. I tried to place a bet but and even though it showed I had money left it would not let me bet. I contacted customer service who told me all my money including my original $100 open bet is all forfeited to the system because I didn't meet requirements of the promotion hidden in the fine print. How can they keep money I deposited when the bet is open? Why let me bet a future bet when it's after the small print promo date and win or lose they take the money? Was online chat for hours with them on the phone. I requested a supervisor who I was told was unavailable. I was told a supervisor would call me back but they never did. If this shady practice wasn't enough, I don't think you can even bet teasers on this site. Terrible app, terrible business. Stick with Fan Duel or Draft Kings..LoseAt_MGMVersion: 21.08.04

TrashBet mgm is garbage. I’m up over 2k on them but they screwed me outta 600 recently with their pathetic excuse for a casino. bet mgm also has the worst customer service of an company on earth. They’re extremely shiesty and are always trying to screw their customers. They definitely do some unsavory stuff with your personal info too because they don’t even wanna talk to you about that stuff. The customer support people start getting an attitude and sending you links that go nowhere and telling you they’ve already given you the info you need. They just wanna keep directing you to stuff that doesn’t work and start arguing with you. Legit the worst casino and Sportsbook out there. Their casino is hilarious. If you place 100 $1 bets on blackjack hands and you’ll probably win 80% of them. Then up the bet to $100 and you’ll probably lose 95% of them. They have to be paying people to write these reviews because they’re horrendous. If you actually look at their most recent reviews it shows too, because they are getting nothing but terrible reviews about being a complete scam..ATRUEreviewerVersion: 23.02.24

Worst Sports Book on EarthThis app should be illegal. I’d like to give it no stars but your not allowed to do that. The app barely functions, cannot load matchups and does not allow you to cash out. They also message you trying to trigger you into gambling. Just yesterday I get a text, “tyreek hill is the most bet on player to score a touchdown! Can the dolphins beat the titans”. Guess what? Tyreek didn’t score and dolphins lost. The fact that they willingly try to get young people addicted to this is disgusting. This should not be legal with how easy everything is now a days. They don’t try to make the app any better. They don’t try at all. All they try to do is get young people addicted to gambling. This will be a problem in the future . Don’t fall into this cash grab scheme. Save your money and don’t give it to this evil company who does not care about you. They only care about how much they can get out of you. I am deleting this app and never downloading it again. It makes me sick. Just wait people…in the future you’ll see “whole generation addicted to gambling” as the headline..TradiavvVersion: 23.10.18

SNF Promo ScamDuring the pregame, 1/2 hr before start, of the Sunday Night Football (SNF) game they announced a promo. It was NBC with BetMGM for new accounts. Open a account and use promo “NBC150”. Then bet $10 to get $150. I did all of that but didn’t get the $150! Searched internet and BetMGM site for info, nothing. The next day I did a chat with support in the app. After a lot of repeating & clarification of my situation I was told that offer was for select people. Huh, ya new accounts - me! Broadcast on national TV and my new account didn’t qualify? Sent an email to customer service explaining the promo and my issue of not receiving the $150 in free bets. They replied my account and bet met the requirements and I should receive the $150 in free bets within 24 hrs. Two (2) days later, nothing! Another email to customer service asking what’s going on got me an exact reply as the first email. Another day later, still nothing! FYI, once you qualify for “free bets” the fine print says they expire in seven (7) days! Enough of the SCAM!!! I withdrew my money and deleted my account! Plenty of other apps to bet thru!.Mosro HadenVersion: 22.09.20

Promos don’t work and customer service won’t helpMy friend and I tried doing the sign up promotion, we followed the link and set up the account and weren’t credited our bonuses basically being scammed into betting 100 dollars which was required to bet then settle to receive another 100. Only problem that was never received that other 100 after following every step correctly. When we tried to get our rightful bonus from the promotion customer service were not helpful and extremely playing oblivious to the whole situation. Even with screen shots of the link my friend sent and full proof as well as time stamps correlating with the promotion and my account being made they just ignored me completely. We had full evidence of how we did it and were not listened to nor rewarded. I wouldn’t use this Sportsbook, if something ever goes wrong you have no support. It wasn’t our problem the link didn’t work from their website I def would steer clear of this app. Very scammy and have no care for being fair or equal. Very disappointed..Official Sportsbook ReviewerVersion: 23.10.18

You can barely bet on anything with this sportsbook!I signed up for BetMGM because of the commercials and the bonus bets. I didn’t realize how inconvenient the app is to use. The amount of things I can bet on is so incredibly limited. I wanted to parlay a player over a certain amount of points with another team to win. Guess what? Couldn’t do that. I wanted to bet on an alternate amount of points for a player to score. Can’t do that either as the option doesn’t exist. I wanted to live bet a team’s moneyline just a few minutes into the game. Couldn’t do it as the app wouldn’t let me. Apparently it needed my location but I already know the app is using my location, otherwise I wouldn’t be able to use it at all. The user interface is also quite poor. It’s not a smooth app to maneuver around. I can’t say that the promotions were super attractive either considering the small amount of selections I could actually use them with. Overall, it needs a lot of work..Maxlu41602Version: 23.10.18

Horrible Customer Service!!Had my account hacked and have tried for a month to recover it. I’m unable to login or reset my password cause they changed the phone number on the account. I’ve sent in my drivers license with me holding it and keep getting told I have to go to my account settings to upload the documents. I’ve explained I can’t login in cause I’ve been hacked. After several emails and live chats that got me nowhere. I was able to get a phone number to call and was told the same thing on two different occasions. I asked the young lady to email me the things I needed to do to close the account. After 15 minutes of not receiving the email and her telling me to refresh my email, I explained to her that I’ve been receiving other emails. I even emailed myself from another account, which came through. Once I told her this, she hung up! I could here people in the background telling her what to say once I said I wanted to close the account. DO NOT USE THIS APP. Can’t believe MGM would allow this to happen..Matt 11111222222Version: 23.10.18

Thief’s - Do NOT Use ThemI’ve deposited money many times. Over 4K-5K over the last 2-3 years. I occasionally take out a hundred or two when I actually win. However when I finally start to win real money I try to take out 1000 dollars even though I’m leaving 600 in the account but they refused to pay me. Says it’s a closed loop system. So I have to go through days of none stop calls and emails to get a card removed from my account that was stolen over 2 years ago that it kept on file for some reason. Keep in mind I’ve only deposited using PayPal and have over 60 recorded times of giving money and only 6 times of taking out money totally less then 1000. So I know I’m down. Anyways. Now I can’t use PayPal. Get the card removed and still can’t use PayPal. They took away money and refused to give me the money I still have left. I’ve moved to FanDuel, MUCH MUCH BETTER. Easy in and out, no questions, no hoops to jump through, SAVE YOUR TIME, don’t use MGM. They also lost my business when I go to Vegas every 6 months for a conference..WamcubsVersion: 23.07.10

Security risk and Hassle to withdraw fundsI created an account in September and recently tried withdrawing funds. MGM is requiring I upload my drivers license, a picture of me holding my drivers license and photos of my credit cards. I’m fine uploading my drivers license which it says on the site, but it’s absurd to request a user uploads the front and back of credit cards. It opens the user up to credit fraud. They never cared to ask for this information when it let me deposit money so it’s less about protecting the users financial well being and only about protecting MGM, at the risk of its users. Do Not use this site. I’ve used multiple online gambling sites and this is the only business making it this difficult to withdraw funds. Note to mgm…. If you really want this to protect users then make it part of the deposit process they can decide whether they are ok with the PII and financial data you’re requiring before you hold their money hostage. MGM won’t even call me or provide a human to talk to my money is still held hostage..Stonesifer21Version: 22.09.20

Immensely frustrating.This is without a shadow of a doubt the worst gambling app I have ever tried to use in my life. I say tried because for some reason unknown to me, I was never allowed to verify myself despite typing in all of my information correctly from the start. This meant that instead of a quick and painless process like all other gambling apps provide, I had to reach out to customer support, which was another nightmare. I reached out to them four times, each time I had to wait over an hour to do it. Then either I was told to try again later or I was put on with a clueless rep that would tell me to upload a picture of my license and self proof ID to their support email. I have done so two times and each time the only response I get it telling me to do it again basically. I have spent a week on this tedious, painful, and ridiculous process and I have given up. If you want to use a gambling app PLEASE just use Draft kings, FanDuel, Prize Picks, Underdog, Sleeper, or anything else. This app is beyond garbage..Swegmaster696959125Version: 23.10.18

Horrible customer service and scam likely!!! Terrible appI literally just had the worst experience I’ve had with any casino in my life I’m disgusted. I have been trying to withdraw 236 for a week not bonus money or promotional it said it was for withdraw but every time I tried to do it my normal card that I used was switched to a card that hasn’t been used in a year that wasn’t on my account anymore with a notification that it was to “avoid fraud “ . Being a gambler and having that money in there not touching it for a week when is not easy and they know this. They never had a problem with me using that card before for deposits or withdrawals but now it’s a problem after I withdraw positive three times in a row??? Long story short I did what they wanted me to do I went on there and gambled the remainder and lost it all I am sick to my stomach because I contacted costumer support tried adding or adding new cards, I just could not withdraw my money. Go anywhere else! This place should be sued.SlizballVersion: 23.07.10

Throw your money away elsewhereOne of the most frustrating and stupid experiences I’ve had the displeasure of having. First the app refused to verify my address (which is required to actually use the app). After my address didn’t automatically verify, I tried using an old address in case that worked. It proceeded to lock my account, so I entered a support chat that was incredibly slow and unhelpful. I upload my DL as proof of my address but that wasn’t enough. I entered another support chat and after being asked to hold for 10 minutes, the chat was ended because I took too long typing out my response. They use LiveChat, which I know shows the agent exactly what you’re typing even before you hit send. Which tells me I was ignored, and they’re reading your messages before you send them, which is just a gross action to take. I haven’t been this infuriated in years and MGM has lost my money and more importantly my respect..HankhedVersion: 21.08.04

STAY AWAY. Worse casino appSo I was trying to cash out when I finally won some money & they spilt my payments on 2 different cards. One of the debit cards was a account so it was closed & I wasn’t able to access it. I explained all this so support & my account was never updated & I never was able to cash out. So now I found myself just gambling my winnings before I stopped using this scheming app & today they cancel 2 basketball games. If anybody who really uses this trash app knows, if you create a parlay slip & none of the games started you can cash out or basically cancel your own bet slip & get your money back. Clearly Mgm did not let me cash out my parlays or get my money back or equal value for what I placed. As I was explaining this to customer support, he(Anthony) ended the chat without even helping me in any kind of way. This is the worse casino app out of all. I suggest staying with DraftKings or FanDuel because they have a better support system, better odds, & more experience than these pandemic apps..92sniperVersion: 21.08.04

TERRIBLE CUSTOMER SERVICE - shady promosVery disappointed that an industry giant like mgm would offer terrible customer service/. They don’t care about the customer; they only want our money. They insisted that they sent 2 of my withdrawals to Apple Pay and even though I showed them my bank statements that I never got the money, all they would tell me was to contact Apple Pay. Apple Pay doesn’t even accept payments from gaming sites/. Reps were rude and only read off a script. Would never put me through to a supervisor. If they wanted my $90 that bad they can have it along with my business. They automatically add match bonuses to deposits even if you don’t want and it has a 25x play through. What are the odds of turning $20 into $500 . so even if you win, all you can withdraw is your initial deposit. It’s unfortunate how little they care about their customers because the site is as good as any of the others. They just care less about the customer and our experience.Zva 94Version: 23.10.18

Excellent app terrible customer serviceThe app from a gambling standpoint point is by far the best. East to navigate. They keep the live betting going longer then any of the other apps. The only issue is the cashout feature will change the amount after you hit confirm if the odds change. So you may tap confirm at $100 and if it drops to $70 while it’s processing it will pay you $70. At least that is the experience I had with it. And In fairness it does the same if it goes up as I was paid a few more dollars then if had confirmed for as well. My issue is when I brought a significant drop in price to customer service they just kept feeding me boiler plate response with one or 2 lines of talking points. By far the best app for sport betting it pained me to pull my money out but I did because I felt I needed to trust them completely to gamble my money there. So disappointing. It really has no equal from an usage and gambling standpoint.11rat11Version: 21.08.04

Horrible customer service.Trust me, they promote a lot, have stars representing them, but you would be wise to choose ANY other sports betting app. I.E..FanDuel, Draftkings, Caesar’s, barstool..etc..I’ve used them all and never had an issue with any of them, except for betMGM. Essentially, the all glitched, and wouldn’t let me cash out on a routine cash out situation where I was up on every single bet, except for a game that began. I know this was a glitch, because when I selected the game in my bet slip/thread, it wouldn’t allow me to view anything about the game, and stated the game was unavailable. I contacted support, which literally only explained how they aren’t liable for all glitches. So if you’re ok with giving them your money, simply for them to have app glitches and tell you better luck next time, by all means, bet away. But with so much completion, I advise you to place your money elsewhere. They showed zero accountability, didn’t offer an apology, and I haven’t used them since . Never will again..SCAMMERS!!!!!Version: 22.12.15

I wired BetMGM $1,000. They will not release it to my account.Absolutely HORRIBLE customer service. My bank wasn’t one of the available options for using most of the other deposit methods, and the ACH transfer didn’t work for some reason. So, I decided to send the deposit via wire instead. However, the body of the wire did not include the “for further credit information” section that BetMGM needs to attribute the money to my account. Was their response to return the money? Naaah. They just kept it. I’ve contacted customer service twice by live chat, once by phone, and twice by email. None of them understand the difference between an ACH transfer and a wire transfer. So, they look at my account, tell me my $1,000 ACH transfer did not go through, and then end the service request. Every time, I have specified that I am referring to a WIRE transfer that is not currently attributed to my account. So, it is not visible from my account. They must use the bank records which I sent to them at their request to see the transfer. Yet, every time, they look at my account, see the ACH transfer, and tell me that it didn’t go through. THAT IS NOT THE DEPOSIT TO WHICH I AM REFERRING! It is clear that the only way I am going to get my $1,000 back is by hiring a lawyer. Stay far, FAR away from this app and this company. There are plenty of other sports betting options out there. DO NOT risk your money with this company..TylerTWVersion: 22.09.20

Disrespectful and odds changing after placing betI am extremely disappointed in this app and the “help” team you have to deal with when the app screws up. I tried reaching out after a lag that caused a +140 bet to be -110(which it never touched below +140 since). I spoke with Edgar and after waiting for 5 minutes to have him respond he said I’m sorry this happened and there is nothing we can do and ended the chat without letting me ask any questions. I then waited another 5 minutes to speak with someone else, the conversation went on for about 10 minutes and was told due to the bet being placed 15 minutes ago there was nothing they can do. They didn’t give it a chance and they have it set up to no matter if it is right or wrong they can get away with it.. usually don’t leave these type reviews but this is unacceptable with how loyal I am to the MGM brand.. they have lost that loyalty and I have high hopes that it detours others from using their services..MrbettingtonVersion: 21.07.01

Geolocation is trashI live within the geolocation of Nats park. When I go to place a bet, 95% of the time it says I am out of range. When I go down to the street, same thing. I walk towards Nats park. It only works west of New Jersey Ave (the geolocation map shows it should work two full blocks east of New Jersey ave. I don’t know if this is a scam done purposefully to get people to the physical sports book…but what is the point of an app if it doesn’t provide convenience for your customers. Further, the odds are trash. +595 for a three-teamer. It’s been +600 forever. You have a 20+% house advantage on a three teamer, yet you nickel and dime customers for an extra couple percent. This is the equivalent to when MGM started paying 6/5 on blackjack rather than 3/2. I was willing to sacrifice for convenience, but it is clear MGM has become the opposite of customer oriented. It’s basically a big bank masquerading as a casino/Sportsbook. I’ll keep going across the river to play the 13 more competitive options..Amont8Version: 22.09.20

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