Spark City Customer Service

Spark City Positive Reviews

Fun! However..The game itself is very fun. It’s very engaging and keeps you busy for long periods of time. It really has some potential! Though, it has quite a few glitches and problems. Most are small, such as getting stuck in shelves for a moment when speeding up time, or getting stuck while waving to a customer for just a moment and spinning in place. Despite this, there is a massive glitch that has happened to multiple people on different devices. In the L&G department on the day of the delivery truck, you can no longer assign any of your associates to do things and there are four icons at the bottom with the same photo of a girl saying that she is performing the same task. There is no fix I have found, resetting does not fix nor does deleting and re-downloading, so I cannot progress and have stopped playing for the time being..KawaiiCupcakeLoverVersion: 1.3.24

It’s just ok.I like it. But I’m on Week 6 and I’m still the L&G DM. That’s silly. I don’t know why I would go from grocery DM to L&G DM? I like it so far, but there needs to be a little bit more to it. Also, when scanning overstock in the backroom, it’s not entirely accurate on when you need to investigate overstock. I’m an assistant manager at Walmart and if an item has a total on hand of 20, there is 5 already binned in, shelf cap is set to 5 and case quantity is 10. That would mean there is a case of 10 right in front of me and an assumed amount of 5 on the shelf, which is the max the shelf will hold. Why would I need to investigate the overstock? It always counts me off as lost sales because I chose to bin it. Also, we have topstock now. So essentially, it should go out on topstock instead of binning it. And if I’m doing section work and filling outs on each aisle without a cart of freight present, that would mean that this store in the game DOES in fact, have topstock. But what do I know?.SBBRADFVersion: 1.3.24

Welcome to a crash course of what doesn’t happen at WalmartThis game is the expectation but in reality you would never be able to finish all of your tasks with 2 hours to spare because in real life they pull the dms to go work in other areas of the store to make help those dms out. But other then that is pretty realistic as far as working at Walmart goes. My only complaint is how can you stop shoplifters while you are on the force lunch break or during the time your are completing the task you can’t stop it to prevent it. Also I have my sales at +10% and my CFF score is at 102% I don’t think they can go any higher. But my OSCA score will not budge from 98%. I don’t understand why it won’t go higher when I complete all tasks and make the right decisions with 2 hours to spare. Anyone know how?.Jericho180Version: 1.0

Great game but Needs changesI really love this game but I feel like we should be able to assign a few tasks at a time to employees and let them do it one after another instead of having to keep going back and checking when they’re done to assign them to the next task. Another thing is that there are too many tasks assigned in one day and the time goes by too fast. There should be a limit to the amount of tasks so that everything for that day can be completed on that day. Other than that this game is great..Yarisbel1Version: 1.6.0

True to life, but needs moreI have played through four weeks of in game time so far, and while this game can be soothing if you need something mindless to play, it definitely needs some work. Pros: this game is fairly true to life with a normal retail job (except for having an hour lunch break, which I don’t know any retail job that gives that). Monotony of the job, getting yelled at when you don’t do the right thing and constant interruptions as you try to balance completing work and helping customers, all the way down to trying to fill out the day if you finish your work early and just have to putter around until the end of shift (the dragged out time at the end of each day was an evil touch). Cons: as a game, there isn’t much here. They may include more later, but right now it has only one area unlocked. Once I figured out the game mechanics, I was able to max out the stats by the end of the first two weeks. Everything after that was just maintaining that level, which didn’t take a lot of work. I kept hoping for something more, and (unless I’m missing something) I don’t think there is more. Decent for a quick, free mobile game, but the devs need to add more to the gameplay to make it worth our time..AliMus74656Version: 1.0

Love Love Love!Loving this game so far. I’ve excelled in managing all the available departments and cannot wait for the dev to create some new ones. It’s an extremely engaging game that really helps you to understand how a department store like Walmart works on the inside. I love business management games and even though I’m a little bit sad that I completed the game in under 24 hours, I am really happy with how it works. I have read some of the reviews about the glitches and of course there are some minor issues but really nothing to stop me from playing the game. Thanks for creating it. Again I really look forward to the deli department and the cashouts department coming soon..Pteranodon QuinnVersion: 1.5.9

FreezesGame is pretty true to life. Couple things though, I’ve now twice gotten to DM in GC at week 4 and I end up with four associates named Jane and no one else, and the game freezes midway and won’t let me assign tasks to anyone, not even myself. I’ve gotten pretty high on both CFF & OSCA but does not offer opportunity in another department? I can’t assign a task if I’m in middle of a task & when assigning the culling job in the garden patio, typically one person gets assigned to it all, period, just like watering tasks, or the register; instead, I keep having to reassign each task 100 times, not really how it would go? It would be nice to have someone else guard a spill from time to time? (HAHA!). Overall, it’s a pretty decent basic game. Fix the bugs though please..Joniver9Version: 1.3.24

Fun game with challenges but too limitedThe game as it was designed is fun and challenging. It isn’t too overly comber some though. Initially you have to fail a lot before you learn the ropes. Probably true to real life? I think to get 5* they need to expand and make this a full game and not just two departments. Give us the experience of starting out as a cart pusher and making it to CEO like Doug! :) Ok that probably won’t happen, but at least develops it in the next update to the point of becoming store manager. I think WalMart is on to something here. Give people an opportunity to learn about retailing. Teach everyone what Associates go through so that customers understand the amount they have to focus on during the day. :).Jeffrey SainsburyVersion: 1.3.24

L&G DM Price Changes ImpossibleI love this game, and can speed right through the Grocery DM part. However, no matter how on process I am in L&G, it’s impossible to get the price changes done without neglecting everything else. I usually get every other task on my daily routine to 100% including random ASM assignments. However no matter how hard I try, I just cannot get the price changes done and caught up. I can usually get to the price changes and start, but never get more than a few done and the day is over. This must be a glitch, as I have tried so many different things to get them done. I always got the price changes done in Grocery, but can’t in L&G..Andcomm21Version: 1.3.24

Walmart simulation gameReally enjoyed the realistic atmosphere of this game. I truly thought it was accurate and would love to continue with playing; however midway through being the DM over garden center the game freezes and my associates start glitching. I have reset the app, restarted my phone and started several new games. I would love to give this game a five star, but simply can’t because I can’t continue playing through. I would love to see this fixed!!!!! Thank you though for an otherwise amazing realistic game!.Briannanicholejones!Version: 1.3.24

Not enough timeThis game is really fun other than the fact that I don’t have enough time to finish things. If y’all could make it to where we could work later than 4 like 6 or 7 that would be great. Also the game has a few glitches like when I go to do section work it doesn’t do it immediately it will take a while before it finally works but other than that this game is really fun to play.Rose4136115Version: 1.6.0

Accurate for a SimIt's definitely accurate as far as day to day tasks and drive by notes from managers while you're mid-task. I played and talked to another associate who had just downloaded it and it sounded like we were talking about work so it can be a good training intro to Walmart, too. Ready for the future updates to allow promotions and more challenges so it won't become repetitive... Even though that's pretty realistic, too..DeBoXLVersion: 1.0

Interesting but need to fix issuesI’m now at the Electronics Dept. but for some reason I’m stuck in the back room. I cannot go out to the sales floor. It keeps telling me that I need to do the audit which doesn’t have any icons/buttons to click. Also, it’s telling me to assign Keyes but the key lockbox doesn’t have the icon to click. Developers, please fix this issue. It would have been fun playing this game..GamenaticVersion: 1.5.5

Boyfriend works at WalmartOk so I decided to try this game to see some of what my boyfriend has to deal with on a daily basis. I showed him all the tasks I still had to do and he said ‘yeah that’s about right’. After having played this game for a few days I gotta say it’s hard but also very interesting and quite realistic. I’m giving this 3 stars because while it’s fun, it’s also really hard. You get docked if you don’t help a customer near you. A forced 1 hour lunch break and not much time to get your work done for the ‘shift’..TMensch91Version: 1.3.24

Week 2 then died.Was a fun app. Would of liked it to slow down alittle to have more realistic time to get things done. Game was fun until it frozen in garden center week 2. Every time i start the game it freezes an won't let me sign task or go to the next day. Makes the sound when clicking next day but doesn't take me there. I was getting addicted to playing too and I work at WM doing this all day lol..Phil34ncVersion: 1.3.24

Bug fixI played all night to get to success in completing the lawn and garden level for it to keep making me do it over and over again to the point where my character is now all one character that one character does all task and then lunch comes and when assigning it ask who and when selecting any character it will not allow you to assign more pause have restarted phone restarted app and it still does it..... CAN YOU FIX THIS PLEASE!!!!! I do want to continue playing the game.JayShaun14Version: 1.3.24

10/10 Would Stress over work off the clock again.This is literally the most accurate and surprisingly entertaining simulator of my job ever. It is super meta and gets you so frustrated greet customer or show a customer where a product is and guard a spill all in the same ten second time frame without violating your pathways training. Or ignoring customers resulting in a CFF penalty..A Fellow AssociateVersion: 1.0

Great App!I worked at Target, not Walmart, but I can testify how accurate this is to working retail. The constant spills, the expectation of greeting every guest, the annoying managers, everything. But the fact that these got added to the game makes it more realistic and believable, and more enjoyable. I want more job options though, for right now you can only be the Dry Goods DM. I’d like to try Electronics or something..Gleek1314Version: 1.0

Too Slow for ProductivityYour character moves SOOOOOOO SLOOOOOOOOWWWWWW. And you have a decent amount of tasks to do, too! So it's literally impossible to finish them all before the day ends. And there's some kind of glitch were once you finally approach a task, the character just stands there and maybe walks in place fir a second. And they will continue standing there until you spam the task button. It's a fun concept and the gameplay at its core is alright, but this execution earns it a fine 👎🏼👎🏼.InvadarVersion: 1.6.0

Wishing you’d update itGiving a 4 star because I love this game. I loved playing it but I’ve been waiting for a year now for the cashiering to open. I’m tired of playing the same departments over and over again. I’ll start playing it again when the cashier positions open up..Wilsonfam08Version: 1.6.0

Stuck at the storage roomI can’t get out from the storage room because it keeps telling me to assign the keys but it doesn’t gives me the option and it keeps saying I have to check some kind of list and I can’t do it because the option doesn’t pop up either! Can you please fix this. I like the game so far but this is getting me frustrated. Thanks.YaialiVersion: 1.6.0

UpdateCan you guys update the game so we can work in other departments? There are so many things you can do in that store. Also, I feel after we finish managing all departments, we should be able to manage the whole store, assigning workers to areas they are well experienced in etc.Blee-asVersion: 1.6.0

Great game but…It’s a great game that’s super fun to play . However, I’ve had to restart multiple times because the game would glitch out and would NOT fix itself. But after that I’ve completely finished the game 😂 when will more areas be added?.Jhatch2020Version: 1.6.0

Amazing game...but....So as a gamer I was completely looking forward to the many positions I could have possibly been in but it narrowed it down to 3...lil disappointed seeing how within a few days I master Electronics and wanted to promote to maybe Salary...maybe we should advance the levels up to a larger scale so that is gamers can enjoy and experience the life of upper management 🥰 overall game was very fun and a great learning tool.KaliSchwaggVersion: 1.5.5

Needs to updatedI love taking control and experiencing what’s it’s like to work at Walmart. I also love the manger roles and the big retail seasons that you guys have added. However, I wish you guys did add some more content to make it more engaging and playable. One thing I wish you guys did add is the front end area and customer service..MattwiegmanVersion: 1.6.0

Ideas?This game is really amazing and really is just like the job itself! One suggestion is that the last level should have an active shooter and you’re goal is to stop the shooter by yourself! Great game all around and definitely would recommend!.AHR :(Version: 1.3.24

Great game but one thing...I love the game and I’d give it 5 stars if we were able to move back to other departments we have passed! Once I passed bakery and deli it just keeps me there until new departments are available and I don’t know about other ppl but I’d rather go back to other departments to occupy me lol.GingerJen35Version: 1.6.0

Stuck in entertainmentLove this game but I keep having to quit! Each time I complete my goals in Entertainment I return to the back room for the new week with the same message about beginning the entertainment section. There’s essentially an ongoing loop of starting and completing entertainment. Isn’t there clothing or another department I should be able to access next?.WalmarksparkcituVersion: 1.5.5

GlitchyGlitches on week 1 Thursday of electronics. Wants you to assign keys and audit high dollar bin yet doesn’t give you icons to do this. Only gives you icons to scan your back room bins then keeps alerting you that you need to assign keys while picks are trying to load and won’t do anything then. Game is interactive and has potential just needs the bugs worked out..NarfblastVersion: 1.5.5

UpdateThey should add more departments or challengers to do and create a second game to it, it is very fun! I really love this game, I have played it over and over…should add more departments though and update to standards now and other things!.Louis180954268Version: 1.6.0

Fun butIt’s a very entertaining game but it gets frustrating when I can’t do anything like now I can’t even go into the back stock room to do the stuff that needs done back there and it freezes too much I’ve had to totally reset the whole game and start back at the beginning of the game. Needs improvement really bad..Kiaraegly1998Version: 1.6.0

Awesome GameThe games great, but could use some work. I fell behind work one day and now I can not catch up. Anyone have any suggestions how to catch up? Also i can move on to the next stage or is it not unlocked yet? Like the lawn and garden I am suppose to move to next, but how?.Ccchip123Version: 1.3.18

AmazingThis game is very realistic and fun, this is a great challenge and practice for future employees, kids and even current workers, I wish you could walk from gm to other departments without having to press the map but still love it.SnnshsuVersion: 1.6.0

Please fix this gameThe game is my favorite i just wish it didn’t mess up and have problems when I started in lawn department? And I’ve been to entertainment and it messed up too ? Please fix this game because i love it !!!!.ShirmyneeVersion: 1.6.0

Game won’t load that’s the only problemI love this game but the game won’t load it just started doing that won’t load tried to refresh and uninstall nothing works.Tv5679Version: 1.6.0

Reality gameI work in Walmart and is very useful and entertaining this game. I understand more the task of the assistant manager. Please fix the game is freezing and I don’t lets me choose more employees to get the job done. This game is seminar with Sims but much better. Walmart employee in PR.NesheroanneVersion: 1.3.24

Nice game - would like moreI really enjoy this game! Would like to see another level developed. Also after playing for a while in Lawn and Garden, it seems to have a glitch and my character changes to the default character..Trecie 25Version: 1.3.24

Please finish adding to the gameMy husband and I just found this game not too long ago and really enjoy it. We didn’t realize that it hasn’t been updated in 2 years nor is the game completed..Lolakate20133Version: 1.6.0

More Dep.I’ve been playing this game for about 4 days now and I just completed deli/bakery. Really wish Meat/Produce was on here too, maybe even home and hardlines. Please add more dep. This game is super fun..TotallyGreat!Version: 1.6.0

Update!!So I mastered the bakery and the update released 4 months ago says I should become the assistant manager but it says I have to wait for the next update , update already!!!.NicholaspizzasVersion: 1.6.0

Dead onWow this totally nails a day in the life of a retail employee. I find it interesting and realistic. I would like to see further updates as well that would visit other roles (except cashier). 😉.SaywatyoVersion: 1.0

It’s brokenI was loving this game! But I’m in the garden center and the game is stuck, it’s showing that I have four of the same associate and that she’s stuck doing a task that she isn’t even doing. And when I try to assign anybody to a task, it doesn’t do anything. :( I’m sad because I was having so much fun..ToyStoryBroVersion: 1.3.24

Great GameIt is really fun and creative! It’s funny I will “go to work” after work and really enjoy it even after a long day! Really impressive! Can’t wait for the update on levels!!.Jesse7779Version: 1.0

Best game everI love Walmart so much. I work there and now I get to enjoy the job while off the clock in a virtual way. 10/10 recommend to a friend. Now I see how Walmart’s are supposed to be ran..SparkycashierVersion: 1.5.5

BugsWhen will you update the app? It has been buggy lately..Gamer100050Version: 1.6.0

This is so freaking hard lol. You have to do a thousand things at once.Fun though..Xyloe!Version: 1.6.0

This is so funnyThis is literally so hilarious. It is exactly like working life at Walmart minus the harassment and abuse from customers and management..First_woman_2_visit_moonVersion: 1.6.0

Great Game!I love this game. Super fun and I can spend hours playing it at a time..1d lover/HarryVersion: 1.6.0

WorkCome and work with us big $$$$ and in real live real easy job ! Many hours.C j'y figiggivVersion: 1.6.0

HotAwesome . That look really !.Maxime_1190Version: 1.3.24

🤩🤩🤩🤩🤩I love ❤️ this app it so fun please add updates to make it even more fun!!!!!!!!.NansjsbshVersion: 1.6.0

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Spark City Negative Reviews

Kind of challengingThis game can be very challenging I wish they would give them more than to work than just till 4 o clock because there’s a lot of stuff you have to do and they don’t give you much time at all and then it carries onto the next day and it just keeps adding more things that you have to do if they would give you more time to work In the store everything would get done instead of working just till 4pm it makes the game even more harder it needs some updating because I been getting glitches as well it happens when you try to walk near the customer service desk and the game freezes up and then I have to restart it I wish they wouldn’t give you so much stuff to do in a certain amount of time it just makes it difficult to keep up with everything.Vast getsVersion: 1.6.0

Flips outOn what I would guess is second level, lawn and garden, after a few days in, the whole app flips out. People start following you, some associates disappear, controls disappear, some associates become 4, instead of walking people start gliding. As a retired Walmart associate, I enjoy the game. Lots of realism. In reading some of the other reviews it seems I must have made it further in. At the Walmarts I’ve worked in we did have a mandatory hour lunch. Walmart, please fix this app. I have this review because the “contact developer” takes me to the website which has nothing to do with this app. I would love to give it 5 stars. Thank you.Skydoggie10Version: 1.3.24

Addicting but gets old quickI’m totally addicted to this game, i like the idea of running my own walmart and directing the associates. Can you please update the game and open other departments? I think this game has potential to go far if more features are added like the option to work a different department, unlocking all of them for game play, customizations, etc. it’s an amazing sim that i predict will go far and be popular with work! ❤️ PLEASE UPDATE.KerawtfVersion: 1.6.0

Completely in accessible to the visually impairedOpened the app, all it does is play music. Completely in accessible with voiceover, none of the controls are labeled. Some referred to this as training? Hard to write a review when absolutely nothing on the screen interacts with voiceover. Very excited about the possibility of this app, as the developer makes updates similar to those found in other sym games, I think this has real potential..Write and seeVersion: 1.0

Lawn and Garden SparksIt should be called training in Grocery and Lawn and Garden for the rest of the career. The only progression you see from there is once you reach the goal and from then on it’s just progress of weeks and days. You don’t feel like you’re working towards anything at this point. I really like this game - but whew I would love to do other areas of the store!.AydNycVersion: 1.3.24

Only two dm options so far...Was wondering why I had no promotions when I was rocking lawn & garden...it’s because there are no more after! Update soon please..KrazzynalonVersion: 1.3.24

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