CLEAR - Travel & Experiences Customer Service

CLEAR - Travel & Experiences Positive Reviews

Saves me a lot of time and keeps things cleanI don’t fly very frequently, but when I do, I love using Clear. Recently got it for my wife as well and it’s just $50 to add a family member. We are always a bit late on getting to the airport, maybe not even late, but we like to be confident we make the gate on time. It really saved me a good chunk of rebooking money as we were late to the gate originally and the security lane was just out of control due to limited number of workers at the domestic erminal at SFO. I quickly added my wife to my Clear account (4 min) and we made it to the gate in 3 more minutes using Clear. That day we saved at least $300 on rebooking fees and it gave us a peace of mind. I like the mobile app and now I know when to leave home if I’m using Clear. They have a home to gate ETA feature, really helpful in planning on when to drive to the airport. I won’t lie, that sense of a VIP status going through Clear, makes me feel good and important on top of saved time. Plus all the agents are super nice..AlexRefereeVersion: 1.10.0

NoelI didn’t know about your service or that Amex Platinum recommended your company. I feared it was another scam for a monthly fee and be charged instantly on my Amex card. Noel kindly reassured me and asked me the right questions. When I said yes to Platinum Amex she told me that they,Amex, approved of your company and they offered it free to members. Thanks for having Noel at the TSA lineup and her Being so kind and patient in her explaining your mission. I hope you can retain her services, but sadly I know more than I should about international business and fear her talent and language skills are unknown to HR. Thanks again and good luck with your mission. Dave Powell.Dave or DocVersion: 1.28.0

80.7% of all Americans live in cities or urban areasThe US census, as of 2018, states that over 80% of Americans live in cities or urban areas. That means our airports are crammed and Clear offers a reasonable rate to bypass a lot of the long, winding, frustrating lines at the major airport hubs if you’re a frequent traveler. I paid $179 for the year and just at Orlando last weekend, it paid for itself with the maze of travelers trying to decipher the Covid rules and multiple lanes of snaking body and bag inspection points. I think I saved at least 30-40 minutes of wait time and didn’t have to take off my shoes or take out my electronic devices. That’s a big win for me. I’ll keep it. My only negative is this being a private company scanning my retinas. I know the government tracks my every move via my cell phone already, but I’m more skeptical about the retinal scan by a private entity. Hopefully I won’t be sold for body parts to a robot in the near future..SmirkedPLoOpedVersion: 1.20.0

Good, could be betterWhile there is no doubt Clear saved me 15-20 minutes leaving LAX, it seems they are very slow adding additional cities. TPA has consistently been a top rated airport in the country year after year in addition to continually getting additional routes and millions of air travelers each year yet still no Clear years later. Aside from the air traveler benefits they started offering digital vaccine cards yet this feature does not work at all. After you connect your provider it says it takes up to a minute to sync and get the results. I’ve reached put to support and gotten 3 different answers as to the problem including blaming my device for what is clearly a backend issue. If you can’t make the feature work, then don’t put it in the app..CougardentVersion: 1.24.0

Clear heath pass is less convenient than the paper cardThe symphony linked to the Clear health pass app. I set it up in advance, which included taking a selfie. When I was in line to enter, I opened the Clear app to get my health pass ready for the usher. Instead, the app wanted me to take a photo of myself again to "confirm my identity quickly and securely". It is not quite as quick as the message promises. The app is more inconvenient than the process that it purports to replace. When I have the vaccination card and the ID side-by-side in my open wallet, then the usher takes less than a second to let me in. People who fumble with their phone hold up the line. Clear as a service at the airport is a convenient time-saver. The health pass application is not..JH SF BAVersion: 1.47.0

Customer service is horribleI was having a problem with their system so I asked for help. I kept getting “oops something went wrong. Try back later”. Their reply was update your app. I told them the app was up to date and asked if they had received comments from other customers. Jade replied to my email saying “you must have the most current version for the product to work properly”. She obviously didn’t read my email when I said it is up to date. A few hours later, after doing nothing else to my phone, the app works. Thanks Ricky abs Jade. Customer service is easy when you blame it on the customers phone. I love the app when it is working, I’m now concerned of the service I will get when I have a question..BustaroniVersion: 1.38.0

Great when it’s thereClear makes by passing the line so much faster. The reason for the incredible amount of info is they are bypassing an entire line and a lot of safety / security precautions to get you to the scanners / metal detectors. They have to be safe and know who you are, just as the airport does. It’s a safety thing and I love it. You no longer have to show your state ID and boarding pass to get by security! No waiting in line! No pulling own mask around a bunch of other people! That being said, if it’s in your state and airport, it’s great! I have one in SeaTac. I could not find one in LAX, Dulles, Wrw Ok airport and it was closed in O’Hare the last few times I’ve been there this year (hours of operation). It’s also been closed on occasion in SeaTac. All in all, I have been able to use Clear about 1/3 of the time… :( The hours of operation are also not posted, so I ended up standing around at a gate point for a while… Good service - just not there yet. Also, I would love to change the picture that was taken earlier of me when I traveled. I was really disheveled and every time I use Clear, I see that picture… lol.Shan'TigraVersion: 1.34.0

Amazing!I recently started using the CLEARME app and it has completely exceeded my expectations! The app is incredibly easy to use and has streamlined the entire airport security process for me. The app itself is also well-designed and intuitive. It's very easy to manage my account and add family members to my membership. And the fact that CLEARME partners with so many airports and airlines is a huge plus. Overall, I highly recommend the CLEARME app to anyone who wants a hassle-free and stress-free travel experience. It's definitely worth the investment and has made my travels so much smoother. Thank you, CLEARME!.DLiu1910Version: 2.0.0

What a timesaver , especially during COVIDI’ve been a CLEAR and TSA PreCheck member since 2017. I typically fly out of the world busiest airport in ATL, and usually can get from the curb through through precheck security in < 10 mins. It’s such a timesaver! Since COVID, the kiosk uses your retinal scan instead of fingerprints, works just as well. The value here is time. If your primary airport security lines are small or pretty efficient then this may not be for you. But if you travel through larger airports like ATL, LAX, DFW, JFK, ORD, MIA, HOU etc. and/or a business traveler this is a blessing and worth the price. Check if your credit cards cover the membership fee. Delta Amex does..MavsGirl6Version: 1.21.1

Terrible app and support; good airport servicesClear’s website and application build are pretty bad. Dead links (eg, not possible to remove/change a family member online), the vaccine card scanner on the app simply doesn’t work, and importantly support is on par with comcast. On the last point re support, no one picks up the phone, and it took days for them to respond to me via text support, and then the rep ended the chat 2 minutes after sending me a message saying I wasn’t responsive, so now I have to start again and wait a few more days..Desh7Version: 1.27.0

Recent UpdateLove the app, I used to dread the long TSA wait times in line, especially when they do random checks with the pooch. It was always frustrating to look to my left/right and see folks speeding through the line (HEY I WANNA BE IMPORTANT TOO!); then along came CLEAR😇 However, since the latest update the app has been constantly freezing, especially when I do a search for other Clear airport lines. I’m using the most current iOS. Hey techies, take a look at this please so I can bump you up to 5 Stars. Thanks!.CireTheMagnificentVersion: 1.60.0

Needs some workYou are supposed to be able to put in your flight info to see what time to leave for the airport. When I tried, it said there was no flight by that number leaving from the airport. I called customer service & was told you can only get the info 6 hours before the flight. I told them that it should say that, instead of saying the flight didn’t exist. The reply, they didn’t make the app. When I tried to contact the developer through the app, it said there is no record of a purchase of Clear, mind you that I not only have the app, I have a Clear + membership..BKNYnycVersion: 1.40.0

Was worried as a Canadian about having to buy another vaccine passportIt worked well and it’s free!.StephyaznVersion: 1.42.0

PalimpsestJordan S from Las Vegas is exceptional!!!.PalimptsestVersion: 1.31.0

Canadian COVID Vaccinations supported?I saw the Ontarian asking about their vaccines not being recognized… is this designed to support ANY non-US proofs? If not, why even have it in the Canadian App Store? Thanks!.Flush FootVersion: 1.26.0

Took me four times to register health passThey need to figure out how to communicate to people outside of US..IdontyouwantfeedbackVersion: 1.41.0

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CLEAR - Travel & Experiences Negative Reviews

Would be nice if it worked/ Multiple attempts to set up have failedUpdate: I have again attempted to set up an account with the new updates, but still have no success. Extremely frustrating that even the newest update has not fixed whatever issues the app has been having. I’ve spoken with others that are upset with the set up as well, they too have tried multiple times to set up an account, but to no success either. It has to do with the picture of the face portion. After my initial review I received an email to “Please, please, please” contact them. I contacted them but have heard nothing back. Really upsetting. I might just be selling my single game tickets to the highest bidder and tailgating during games. Unfortunate. Also, the amount of tracking the app does is absolutely horrendous. Why does it need to know all of that info for me to watch a game…from a third party that I didn’t pay for the PSL/tickets? Do better Clear. Original post: I am PSL season ticket holder to the Raiders. We have to use this system to verify you have the vaccine. Problem is, registration doesn’t work because it won’t capture a your face to verify it against a passport or ID photo. Too bad. Now I have to go through a separate line and verify my hard copy vaccine paper. Terrible system. Which there was not a monopoly on one system, and they would allow for multiple ones. Maybe another one would actually work. If I could rate zero I would..DSDFM88Version: 1.29.2

App doesn’t work, horrible customer serviceA concert I recently attended required proof of covid vaccination status. Attendees could bring their actual cards or could use the Clear digital vaccine card. I downloaded the app on 10/4, 8 days before the concert and tried to create my digital vaccine card. It didn’t work at all. The process failed after all my information was entered. I contacted customer service via text (the only option they give you) and didn’t hear back for an entire day. When I finally got the return text on 10/5 I was at work and couldn’t answer right then. I was told to delete and reinstall the app, which I did, to no avail. I contacted them again but could not get through to someone until 10/16, THIRTEEN days after my initial inquiry. In the mean time. I would get texts asking for my name, email and birthdate, which I provided, but then I was asked for this information again and again. I also had to keep explaining what the problem was, but they kept ghosting me. The customer service was AWFUL. Like literally the worst I have ever experienced! When I finally did get through to someone, just today on 10/16, I tried all the things asked if me and the answer was just “huh, it doesn’t work”. So this app doesn’t work at all and the customer service is abysmal..Barbarian QueenVersion: 1.32.0

Absolutely useless app! Can’t create Travel PassI’m an member with a paid membership. $179/year and can’t use basic functions of the app that are provided with free memberships. Every time I try to create a Health Pass or upload my vaccine card, I get a message saying “There is an existing membership associated with this email address, but it’s missing information we need to create a Health Pass. Please contact customer support for assistance.” I contacted customer support, and multiple times they responded by text hours or days later, waited two minutes, then ended the chat. I’d have to go through the entire process again. Finally got someone on the line, and their solution? Set up an entirely new account using another email address. They said they’re aware of the problem with paid memberships not being able to create a health pass and are “working to resolve the issue”. It’s been months and still having the same problem. No timeline as to when this problem will be corrected. The app is completely useless, especially if you’re an existing customer with paid membership. Horrible customer service and horribly inept IT department. I thought for $180 there’d be at least some level of customer support. It’s nonexistent..Jessi727Version: 1.29.2

No upload optionThere needs to be a way to upload a photo or PDF of vaccine cards. It’s ridiculous to expect that everyone has their original card on hand at all times. Yesterday, I was visiting a location that required Clear App proof of vaccine. I have a copy of my vaccine card saved on my phone that has worked as proof for both the military and for the hospital that employees me, and tried to upload the attachment to the Clear App, which was not an option. I reached out to customer service for Clear, and the assistant stated that “uploading a saved file of COVID vaccine cards is not possible through the app for safety reasons. Vaccine proof can only be scanned from the original physical document.” It is logistically unsound to expect that everyone has access to their physical cards at all times. What happens if there is a house fire? A lost wallet? Forgotten card at home? The military and the medical community both accept the PDF and photo files I have on my phone for hospital employment to work with immune compromised patients… it’s ludicrous that the Clear App customer service assistant says that this same option is not considered “safe” for entry into restaurants and public places!.ShelleymarieVersion: 1.37.0

App Does Not WorkI am confident that every part of the process of this app has not worked for me all in the span of one day. It wouldn’t recognize my face, my account, my vaccination card, and now won’t even let me add a minor at all. It just says “oops” and crashes repeatedly. Customer service is about as well-advised as your TV provider’s. They love to ask “did you try turning on and off your wifi?” And “did you try uninstalling the app?” But never bother actually looking into the problems with the app. This has clearly been a problem for the last year based on other reviews and it’s honestly embarrassing that none of these glitches have been fixed yet. Especially when you are charging $179 a year, you would think you could at least log into the app. Somehow every other app in the universe has no problems with this… To recap, don’t download the app. It’s garbage and Clear clearly has no intentions of fixing it — just taking your money and running. Surprised major events even use this service with the glitches. Really says something that they all have to have secondary lines for when the app crashes….Cw-23Version: 1.45.0

Absolute garbageDidn’t sync correctly with my online health record. Support said to contact my dr. Contacted my dr, tried again. Support said they would investigate the error. Heard nothing for a day, contacted support again. THEN they said their app doesn’t work with the Cleveland Clinic’s online system. Ok well why was I able to select it in the app and why did no one tell me this in the past several days I’ve been dealing with this problem? When I asked that, they asked for a screenshot of *their own app* saying I could sync with the clinic. So I sent that and they never responded. I messaged them screenshots and PDFs of my vaccination record that I see in the Clinic’s online system, they did not repair the error or update my file, which is absurd since I had to enter the info for logging into MyChart. They could go into MyChart themselves and see it but instead they just give me the runaround. The system also says you can use a PCR test w/in the last 72 hours, but beware- it take 72 hours to get a PCR result. This app was a total waste of time and did not clear me even though I am vaccinated AND I got a PCR test 48 hours before my event..MoosebouseVersion: 1.32.0

Horrible App With Log In consistencySo I have a damaged iPhone that I planned to upgrade later this year. Basically, my camera on my iPhone is broken. So I can’t scan, upload, or take photos that are required to make a covid health pass on my phone. I understand that. So I decided to just create a health pass and log in account on my iPad Pro and then I assumed that the log in credentials would transfer once I log into my account on my iPhone. (So I don’t have to carry a giant iPad Pro everywhere I go that require the Clear app health credentials). Everything worked smoothly and I created an account with all my vaccine creds on my iPad Pro. But once I log into my Clear account on my iPhone. None of the credentials transfer over at all! Zero uniformity! You would think the log in credentials would be enough to have access to my vaccine info from the iPad. Every app that saves your data can be accessed on any device once you create a log in! Not this one! And now I have to get a new phone or carry a giant iPad Pro since my phone camera is busted! Fix this issue! It doesn’t take a genius to create app log in uniformity, fellas!.SirieifeVersion: 1.30.0

Not Worth It...Yet!It’s a great concept, and if you live in a large metropolitan area (i.e.: Miami, Atlanta, NYC, L.A.), I’m sure it’s convenient & enjoyable to use. However, I live in Asheville, NC (Asheville has nearly a population of 100,000 people). I was not informed until after I’d scanned my driver’s license and had my face scanned by my phone twice that I had to complete my verification by going to the nearest Clear station. Fine I thought, not a big deal. Where’s the nearest station? At first I thought it was Charlotte, NC. I’m sorry but I have no intention of driving 2 - 2 & 1/2 hours out of my way to verify my ID through a “up & coming” app. Then I found out that there’s not even a station in Charlotte yet. This was the same situation I had when GrubHub, Uber Eats, Post Mates, and Doordash first started, and it took a couple to a few years for each of them to become available and prominent. My advice? Wait a couple years at least. If you live in a more rural area - which 75-80% of the country does - it’s not worth downloading just yet, but it will be - eventually!.DayGlo_StarKadeVersion: 1.1.6

Useless and redundantThis is a review for the free membership “Clear pass”. I Downloaded clear pass to have my vaccine card digitized on my phone for travel and venue access. Any time I attempted to use it, the checker preferred to see my vax card or a photo of my vax card. I find this service useless. Additionally, every time you want to pull up your clear digital vac card, it wants to do a face capture. No thanks. So much easier to just show a pic of vaccine card! I’m attempting to cancel service and delete my account, however Clear does not give me the option to delete my biometric data that was captured to fully cancel and close my account. Apparently there is no way to actually cancel your account, because even after doing so, you can just log right back in anyway. I want my data deleted from Clear’s servers - I do not wish for my biometric data to be retained. I have the right to be forgotten, as does my data. I will delete my one star review if Clear deletes all my data. Until then, I don’t recommend anyone download this app, as all its free functions are redundant..N0nam321Version: 1.31.0

Can Not Take A Clear ID Photo!This app is horrible! I can not take a clear photo of my drivers license with the app’s built in camera setup. I have an Apple iPhone 15 Pro Max and have no issues using other apps to take a photo of my different forms of ID. The app’s built in camera setup keeps making the photos come out blurry. The phone is perfectly stable and it doesn’t matter if I get closer or farther away from my ID, the photos just come out blurry. My ID is on a solid black background with no light glare, great natural lighting and it still can’t take a non-blurry photo. There is no way to use my Apple iPhone 15 Pro Max macro mode for better photo enhancements like I can for any other photo I take using phone which makes no sense. Also, the app does not allow you to upload a photo of your ID that’s already on your phone. I have perfectly clear, close-up, front and back photos of all my ID cards and passport in my phone’s photo library. Why you have to take a photo and can not upload them makes no sense. This app description acts like it’s so high tech and professional but these are basic features for any app in 2023. I don’t understand how an app with these issues could have made it to release. This tells me the developers have not and do not test their apps prior to release. There are multiple other reviewers with the same issue but clearly nothing has been done. If the developers of this app read my entire review… PLEASE correct these simples issues asap..FitnessFanLVVersion: 2.16.2

It works… some of the time.The idea behind the Clear is ease, flexibility and connectivity—for those who are vaccinated. For those who are not vaccinated, the Clear app works some of the time. Every 2-3 months, the app disconnects from my medical provider (which I understand is the length of the permission given for accessing my medical provider account) but when I go to re-connect, that’s when the issues arise. They simply won’t connect—I am left on the “loading” screen and denied access to my building due to “no green screen” despite not having Covid and having a negative PCR test to prove it. When I have reached out to the support staff for Clear, I get the same message: log out/in, delete app/re-install, update your phone, etc… I have done all of that even before reaching out to them. Other than telling me to all of the above, they can’t/don’t seem to be able to do much else. So, I will keep trying to get the accounts to connect and hope that I can gain access to my building..Law Student 31Version: 1.44.0

Customer service isn’t helpfulI I’m going to the raiders game tomorrow and for the past week I have been trying to get my account fixed. I enrolled in the $15/mo plan, and the app will not let me complete the registration. It will not allow me to update vaccine info take a picture or anything. Instead I get an error saying my profile is incomplete. When reaching out to customer support there is no phone to call instead they use a text solution which I was waiting for 1.5 hrs for a response .. once I was responded to I was driving which made it impossible to rectify the issue.. I ended up having to reach out the next day and was told I have to use recreate my account using a separate email .. despite the fact that I’m already paying for an errored account … I understand that I’m not the only customer .. but it’s very inconvenient to have to then create another email just to utilize a service that technical support should be able to fix.Music-is-my-refugeVersion: 1.36.0

Customer service is lackingSo many Clear employees at airport not helping -no one helping where bottleneck just selling the process. Clear missed multiple opportunities to assist my traveling party. Clear had a HUGE bottle neck at the gate for wristbands In contrast to five plus Clear staff in TSA line. Clear was not faster than pre TSA approval. No one from Clear follows up. Bottleneck at gate - Clear please review your business processes which are broken. My traveling party will be in line for over 40 minutes the majority of persons in line are rightfully upset. Quotes “one very slow male Clear employee working the wristband process - 50 upset people in line.” Additional feedback the Australian male Clear at SMF employee I believe that was his accent laughed when made aware of issues. Clear maybe you get additional traffic this summer but with this lack of customer service your accountants need to disclose going concern issues - Clear will not be in business unless someone with Business Management experience is involved..Accidental clear travelerVersion: 1.40.0

Linking to Second Airline Changes RegistrationI joined CLEAR through my Delta account a couple of years ago, and I love the ease of getting through airport security. Their enthusiastic staff are competent and welcoming of travelers. However their iPhone app has a severe flaw. When I downloaded it yesterday I saw the ability to link to my United account. I entered the United account number then for a message that I had just changed from a Delta-sponsored registration to a United-sponsored registration. They also ran a charge for $30 since the United offer was more expensive than the price Delta offers for travelers with status in their frequent flyer program. It took 15 minutes on the phone with an agent to resolve this. She had to cancel my membership altogether in order to reinstate it at the proper rate. I appreciate Olivia’s diligence but neither of us would have needed to take that time off the app wasn’t broken. Adding a second airline’s member number should not affect billing..KwphilVersion: 1.15.0

Health Pass Expires QuicklyWhat they don’t tell you is that after you do ALLLL the photos, uploading, face scans, questions, etc. is that your Health Pass expires in 277 hours. So guess what I get to do again RIGHT before me trip? Grrrr. And then I have to re-check Safe Travels Hawaii to make sure I don’t have to redo that whole process again because Clear expires. I am extremely upset as we did Clear and Safe Travels two weeks before our trip and it took us about an hour…. and we have to do that whole process over again. There should be a warning upfront telling you to do it a week before your trip or… you know, make the Health Passport valid for 30 days. 😡 This, in addition to their customer service taking 16 hours to text back after you text them is absurd. I won’t be using *any* of their products in the future and I was looking at signing up for their yearly Touchless service. Forget it..Super*MumVersion: 1.30.0

Incredibly buggy, and no supportI signed up for a free trial of CLEAR at the airport today, and was told that my trial would last for two weeks. I then went to the website and discovered that my trial actually goes through October! Great surprise, but then I linked my United frequent flyer number, returned to the main screen, and discovered the CLEAR took the opportunity to deactivate my account entirely, and neither the mobile app nor the web site will allow me to deactivate it. I spent a long time searching their website to try to figure out what is going wrong, but was presented with a bunch of corrupted images and broken links. The app has similar issues. It can’t seem to figure out whether or not I have an account, and displays a bunch of blue boxes. I think the blue boxes maybe are supposed to be the logo for United airlines? It’s unclear. Anyway, this technology is a long way away from being ready for prime time..TooFastForITunesVersion: 1.28.1

Poor customer support!I don’t normally review but my experience with this app was just so bad. Like others after purchasing for 179 and then adding my wife for an additional 60 I couldn’t get the app to go beyond login. That I could deal with, things happen but it was the support that followed which caused me to cancel and request a refund. I have never experienced anything like it. There is no phone support ( that I know of) you have to submit a text with your problem which I did and did not get a response until three hours later with lame suggestions that I had already read in there help section. Then I was told to delete the app and wait five minutes to reinstall which while I was doing as told was then given the response my lack of imvolvement to the text is resulting in closing have a nice day. Are you kidding me! Save yourself the aggravation and skip it there are alternatives..TonyecklundVersion: 1.30.0

May not accept prepaid cell numbersI first tried to use this service to verify my identity on LinkedIn in, but was told to use the app to update my phone number. Creating an account required me to provide highly personal information, which initially made me hesitant. Especially because I didn’t find an option to use two-factor verification, using an authentication app, to help secure my account. However, I ended up giving them everything they asked for. Then I kept receiving an error message. After speaking with their customer service, I was informed that they do not accept prepaid cellular accounts for phone number verification. Even though it’s my current personal cell phone number that I’ve had in my name for over ten years. So it seems like people who have a prepaid cellular account may not be able to use their identity verification service..CaliRyaVersion: 2.9.0

Used to be great, now I just want to quitI used to love Clear. So fast and convenient. Recently using Clear has been the worst part of traveling. The past few months Clear has been absolutely awful. The last few times I’ve used Clear it’s actually been quicker to just use the regular TSA Pre-Check line. This most recent time I watched people join the TSA line after I had already been in the Clear line, get up to the officer, and then go through security before I had even made it to get my Clear scan. I ended up missing my flight because they took so long. This seems to be the new norm, and that’s if they’re even open. They always seem to be closed when I try to use Clear, so I just have to go through the regular line. Might just cancel since TSA Pre-Check seems to actually be faster than Clear. So disappointing..AussieCroweBoyVersion: 2.2.0

Don’t waste your time sending them an emailI’m an original member from the early 2000s, then it went bust in 2009. I’m onboard again with a family plan. I had a problem at miami airport with my wife at the clear line and she had to go to the regular line. Almost lost her flight. Tried initially to get them trough the chat, impossible to really fix anything through that, it’s a chat with a computer. Then wrote them an email, that never was answered back. Finally after a half an hour telephone wait got finally a live agent and was able to fix the issue. My recommendations to clear, dump the chat, it’s a waste of time, be so kind to answer the emails,or get some more agents to answer the telephone calls. This is a great idea but your execution when there something to fix it’s really, really poor. Hope someone is listening..JlfigueroaVersion: 2.6.0

Hot GarbageNeeded a clear health pass for an upcoming event. After downloading Clear app, found out it is not compatible with my older iPhone - fair enough, although I run 50+ apps on it without any issue. After downloading the app on my brand new iPad I tried over a dozen times to create the health pass only to have the app crash at the facial recognition portion. I have read in other reviews that this is an issue. Nothing saved and each time I had to start over from the beginning. Tech-support, via text, after 6 1/2 hour wait, ran me through the boiler plate, three-ring binder tech-support steps of reinstalling the app, resetting Wi-Fi, etc. etc. Nothing helped and eventually I was told to just use the secondary verification process for my event. So I guess my advice is save yourself some time and frustration and just plan to carry your vax card..Sterling757Version: 1.32.0

Covid vaccine pass completely non-functional; no support either.I have a clear membership for travel. I was told by my airline that you can use the clear vaccine record feature to travel to Hawaii. I uploaded my vaccine card back in April and it’s been stuck in “pending” for months. Yes this is a personal issue but as other reviewers have said, clear never verifies vaccine records and just leaves users in “pending review” state forever. If you’re going to offer this service and partner with airlines, please ACTUALLY BUILD IT! Otherwise let some other company do it who can get the job done. To make matters worse, their support simply does not answer messages sent through the app (via business iMessage). I used to think clear was a really well run and tech savvy company, but now I wonder if it’s just a fly by night startup held together by scotch tape..Bythebay10Version: 1.26.0

Needs more transparency about expiration on Health PassI set up my Health Pass for an upcoming event and checked it only to find out the hard way that my pass expires the day before I fly out for the event. There was nothing in the app to suggest that scanning my ID, scanning my vaxx card and taking my photo was a process that had an expiration date. I realize now I will have to set my pass up again the day of travel, halfway through transit to be in the expiration window of time to check in at the conference. The UI needs to be adjusted with a **very clear** warning pop-up that advises upon initiating the process that entering Health Pass information is a process with a 12 hour expiration. I’m glad I found out the day before my trip and not after standing in a very long line to pick up my badge at the conference..TheSiriusSnapeVersion: 1.42.0

Horrible & InaccurateI download this app because a venue my kids & I like to attend requires this to see we’re vaccinated. I set up my account, did the selfie, but the picture it pulls up for my account is NOT ME and NOT the selfie I just took! WHAT? Where did this picture come from and who is it? So now someone else’s face is in my account. THEN I try to set my kids under my minors account. First child all info sets up correctly. Second child no such luck. Every time I try to enter his birthday it defaults to “October 7,2007”!! WHY?? So now I can’t even set up my youngest child because it won’t accept his actual birthday. This app is completely useless and absolute garbage. It’s a great idea BUT it has a mind of its own and seems to substitute false information instead of your actual info. Don’t bother. It’s not worth the frustration.Sassy'n'SweetVersion: 1.31.0

Potentially great systemThis is a system that could be very useful. Currently it is not easy to set up and there seem to be bugs that need to be worked out. When dealing with customer’s personal information, this does not instill confidence in your system. I filled out everything on line, uploaded the necessary vaccine info, drove to the airport to do the biometric scans (clear had trouble with the machines there), installed the app on my phone, then the app seemed awkward and disconnected to everything I had already done. Customer service was great of I never would have figured out how to solve the problems. Had to upload records again since they did not connect to the online version. Need to make this all work better!!!.SudburymacVersion: 1.28.0

Very misleadingI tried Clear for several month for free and a couple of times I used it during very busy times in the airport and managed to not miss my flight - which was excellent. When the trial period was over I decided to cancel it because I only found it in the 40% of the airports I was flying from. I tried to cancel the services in the App. App offered me another 2 month for free instead of cancelling. I accepted and 4 days later Clear tried to charge my credit card. After the attempt I decided to cancel it immediately. I cancelled it in the App. Clear tried to charge my credit card 2 days later… Had to cancel the services via phone, chat and phone automated services… Hopefully it will be cancelled this time….Mr.BitcoinerVersion: 1.49.0

Failed Vaccine VerificationI had to download this to go to a conference in Chicago to prove I was vaccinated. I had to allow the app access to my medical records (PHI) and ultimately it was unable to verify my COVID vaccine. My vaccine was administered at a hospital that uses Epic, which is where my record is saved. For those of you who aren’t in the medical field, Epic is one of the most widely used EHRs in the US (along with Powerchart, which is an Epic clone). I shared my PHI with Clear and it’s third party algorithm, without any benefit. I spent 30 minutes with their support staff, who couldn’t figure out the bug. There’s no option to upload a .pdf or picture of your vaccine card. This is a big bug that hasn’t been worked out. Don’t share your PHI with this app. It won’t verify your vaccine, and who knows what they’re doing with your health records..The MarmotVersion: 1.35.1

Does not workAdd the application and try to add vaccine record card I’ve tried it at least 20 times and it says “oops something went wrong”. Contact their support and unexpected wait times and waited over a day for a response. When the response came in it was somebody just trying to close the call and told me to uninstall the app and reinstall it and then they close the call before I could even answer. Uninstall the app and reinstalled it and same problem “oops something went wrong”. Don’t waste your time using this vaccine record card because it does not workAnd the support is nonexistent. They are just closing calls just because they have to close all the calls because of their unexpected wait time they’re very buggy app. I would stay clear away from this app..RobertPInSFVersion: 1.27.0

Trash, 0 stars.Downloaded this app because an event required this crap of an app to enter. I signed up, gave over all the intrusive data they requested and at the end of everything, “I couldn’t be verified.” I am extremely concerned as to what is done with the personal information that is handed over in plain text. I cannot access the venue on time now because I entrusted this app to do what I claims to do in its description. I have contacted support with 0 success and I continue to wait outside of the venue with no success. Overall, stay away from this app and entrust your personal information to a human screener who is on site at the venue you are attending. I can’t believe I handed this app my ID and personal information for the sake of saving time entering a venue only to feel like my data was stolen..Joao Quban.Version: 1.22.0

Just didn’t work for meI set up my COVID vaccine health pass as instructed. It was a bit complicated but it worked. Several days later I tried to show the pass to someone. The Clear app top page said I had a valid Covid vaccine pass, but when I tried to open it, it began the set up procedure again. After taking the ID photo, it said I already had a pass and to contact customer support. It took about 36 hours for customer support respond to my text. And they told me to delete the app and reinstall it. That didn’t help. Then they said they would delete my account and I could reestablish it. And they also told me to do it with Wi-Fi off. I can’t do that because I’m in a no cell area. And anyway after a half hour I have not deleted the account. So this app is just not for me. Oh well.The Timid SoulVersion: 1.28.0

This app is NOT disability friendly! :(As a person with a visual impairment, this app was extremely difficult to use. It is clearly not designed for accessibility or with anyone with disabilities in mind. I wear thick glasses for reading, but I have very little vision beyond that. Having to remove my glasses to do facial recognition was next to impossible for me. I couldn’t see or read any of the instructions or prompts, nor could I see my own face inside the scanning area frames. There is no accessible version of this app that uses voice prompts or other assistive technology. It does not have any disclaimer that people with certain types of disabilities may need assistance to complete the tasks needed. The concept is good, but this app only is designed with able bodied people as the target users..AUsome Lady AVersion: 1.33.0

Nice idea needs vast improvementHard to understand, lack of thorough explanation on functionality and rules of the app, makes for a very frustrating use experience. Like others it is unable to actually add a vaccination card, and the biometric scanner can be an exercise in patience. The one thing that would really help this app out is detailed explanations of the process, the fact that you have to set it up ahead of time and be prepared to use it at the venue again should be explained in more detail. I work in tech with apps all the time and the lack of good, detailed explanation made this a frustrating app to use. With all that said-I’m writing this after finally getting into the event I got Clear for-it’s a gray idea and with improvements could be an outstanding app!.HinkypigVersion: 1.27.0

Seems like a dystopian nightmareI don't see why any sane person would sign up for such an intrusive, disrespectful of basic human privacy, app or service such as this. It seems like you don't get much in exchange for handing over your biometrics such as fingerprints, iris scan, etc., all of which could be used in as yet unknown but harmful ways in the future. I've never found the regular TSA screening to be so burdensome that I would trade all of my private biometric data to a company that also advertises that they will store your health data and covid immunization and testing results just to get into a baseball game. What a bunch of ridiculous nonsense. This app and service should be illegal and anyone who signed up for it needs their head checked..AppleUser123abcVersion: 1.64.0

Does not workThe app will not register my face for my selfie. It keeps asking me to move the phone closer until it is touching my nose. I have tried on three different days in multiple types of lighting both indoors and outdoors. My phone software is up to date. I tried re-installing the app and rebooting my phone. Tech support took 15 minutes to answer the phone, and their only advice was to try setting up my account on another device. I did that but now it is still asking me to take a selfie again on my phone. So now I am back on hold. This has derailed my entire morning and I am concerned that I won’t be allowed to attend a critical work meeting this week. Really inconvenient, frustrating user experience..ElbieKay4040Version: 1.31.0

Won’t scanThis app will not scan my vaccine card. It was difficult to find a way to contact them as their”text me” function kept coming back undeliverable. Then when I located an email, I was told sorry and get the test instead to upload, as well as a reminder of the “tips” for scanning. So, this app won’t scan the physical card, in my case, and the other apps say they won’t. Anyone else having this problem? The app scans my face, so why not the card? Funny the nickname I chose of “worthless” for this review is already taken, and so is “not good,” “crummy,” “awful,” “bad,” “horrible, or maybe they don’t want these titles to explain their product. Hawaii, are you listening? Take clear out of the equation..Alrightnow5555Version: 1.30.0

Doesn’t workTried for hours to get an account set up which, incorrectly, I was told to do LESS than 12 hours before the game start. As you’ve seen in all real reviews, the process hangs up, rejects valid info, requires you to start over every time, asks for all your docs and info, does NOT give you the option to delete it. Multiple attempts to reach support did not work. So, now I’ll try to resell the tickets I bought but can’t use because this system is at best, fragile. If you’re forced to use this, try early and often, then provide feedback to the sports team that this is unacceptable. These guys have enough of my information to refinance my house and I STILL can’t go to a sports game..Bobby_the_personVersion: 1.22.0

BEWARE! You cannot cancel membership and they will charge you!After trying multiple times to cancel my clear membership, I repeatedly received an error message stating “ Cancellation error. Looks like there was an issue canceling your account. Sorry about that! Please try again in a few minutes. If at any point you'd like to reactivate your membership, simply visit any CLEAR location or log into your account. No need to resubmit your biometrics.” I tried repeatedly and could not get in touch with anyone to help with canceling my account. I had to send screen shoots and recordings to my bank to get the charges reversed because CLEAR tried to say I never attempted to cancel my service..Crs98564Version: 1.37.0

Oops Something went wrong errorTrying to Scan CDC COVID card. First it wouldn’t recognize it. Several days later, after a new updated app, it recognized it but then said “Opps Something went wrong try again later”. Been over a week messing with this thing. Clearly QA is an issue not to mention error message that could be anything. Customer service via phone call and then text produced no progress at all. Live customer service rep promised me a phone call back by end of day from Supervisor and no phone call back on that day or any subsequent day. Clearly this product / feature is too big of a reach for CLEAR from a development, test and support standpoint..Rev it 123Version: 1.27.0

POSDoesn’t work!.BluntrazorVersion: 2.21.0

Does mot work / poor supportVerification process simply fails at different stages (sometimes just freezes). They tried to blame it on carrier (never had any authentication issue with same carrier in years). The only support they are able to provide is “try again in 30 days”. Clown service. Linkedin should sever ties with this company which reflects terribly on them..Rate_0Version: 2.20.0

Ridiculous verification requirementsThey require a ‘verified phone carrier’, can’t use public mobile.. refused to verify after I provided id & photo..Matt_W29Version: 2.20.0

Worst App EVERLiterally cannot sign in via linked in or within the app, the camera feature is complete trash and does not recognize anything. Not only does it try taking a picture right away the complains about it being blurry, there’s also no manual input method for information well. Fix this garbage..Teller187Version: 2.19.0

Worst appI have tried many times to update my id’s but it didn’t worked not recognising any data and application camera scanner is worst. Time waste Zero star.Kishan_4498Version: 2.18.1

Id verification failI don’t know how this is a complete failure i have literally tried 30 times to verify an id in different lighting conditions it still fails. Customer support is disaster!.Abhijith AbhiVersion: 2.16.1

Oops something went wrong?I’m trying to sign up and first thing when taking personally photo , immediately I get the message “Opps something went wrong” and it never worked since then..Aiden4543Version: 2.16.1

Worse app everAfter 3 months back and forward with LinkedIn they washed their hands saying that the phone carrier I was using is not compatible with their system . I changed my number to my boyfriend to make easy the system to identify a valid carrier (TELUS) . And they automatically like a robot said your phone need to be on your name because the phone bill we verify with LinkedIn bla bla bla . Was very interesting how the agent changed the tone automatically what I mentioned my boyfriend. I could feel there was something strange how the entirely conversation changed . And them all the sudden the conversation got changed to another agent who was a Robot. I even shared with them a screen recording I exchange with LinkedIn but they refused to take a look. After all that I simply decided to close my account and we’ll they can get far far away from my computer and phone. Important: If you are a user who don’t use cellphone only landline, don’t bother using this. Myself will NEVER use this..LrpcubaVersion: 2.16.1

Useless app for verification on LinkedInI tried to get verified many times and always had some unknown issues. Today I had chat with representative, who couldn’t help me and asked me to try again after 30 days. Wow. Is it for real? Also asked me to ask my mobile operator what’s wrong with my phone number. I’m totally confused and disappointed..AlexshvdVersion: 2.16.0

Doesnt workDoesnt work and no help from customer service. They are saying my phone provider is at fault….Marc chevalVersion: 2.15.1

No such thing as a clear pictureI tried… several times to get a clear photo for ID, it will not focus the camera..B Ran01Version: 2.13.3

So badOnly supports a handful of phoen carriers, have no way of changing my number and support is really bad. Lame.Qwerpoiuasdf;lkjzxcv.,mnVersion: 2.13.1

Too complicatedThis was complicated to use. First I tried to register on my iPad but it didn’t work since the camera didn’t seem to take a picture. Also, both picture for face and passport were rotated. Switched to my phone and then had to redo everything..Lisa5896427Version: 1.56.0

Being forced to use this app to enter a medical conferenceVery scary that they now own my biometric data.SirattendeerajVersion: 1.47.0

Hate this so muchThis is the most invasive app I’ve ever seen.Tyler.m39Version: 1.47.0

Doesn’t support Canadian vaccination documentsHad issues with setting up account initially, had to use passport as ID even though driver licenses were listed as possible option during the setup process. Once through, my vaccination status was denied. Talked with support and they stated that non-US vaccination status documents are not supported..AW@43521Version: 1.41.0

Terrible appTerrible app - needs work !.RG jakoVersion: 1.41.0

Nightmare for Canadian coupleWe are a Canadian couple who spend winters in California and regularly attend the BNP Paribas tennis tournament. Yesterday we spent a hellish three hours trying to obtain our health passes. Because we have a U.S. telephone number, using our mobile phone we identified as international residents rather than Canadians. Difficult to upload our QR codes and to obtain second pass after the first. Finally after several calls a helpful support person Theodore took us through the process. We already had to undergo a complicated process to obtain our tickets through AXS, now another to obtain our health passes. This has detracted from our enjoyment of this great tennis tournament..Frustrated CanadiansVersion: 1.40.0

NightmareWouldn’t accept my ID, wouldn’t accept my vaccine card. When I was waiting for support I went from #1 in line to #2. How?? Never had this many problems with an app before..Megancm92Version: 1.40.0

Doesn’t workDoes not work for foreign registrants..Weber1992Version: 1.40.0

UnusableI tried 4 times to input information for the American Express PGA Event , entered all info . At end says no internet connection Not correct ..BHBH1990Version: 1.38.0

ClearWorst app ever. Doesn’t recognize you phot/scan and support is useless..JimbigcVersion: 1.37.0

Only single userWent to add my wife to the app and could not find any way to do so. Looked it up on line and it is an involved complicated process. Another app to scrap..SeniorDougVersion: 1.37.0

Potentially great app horrendous support4 attempts for facial recognition; Ok maybe it was lighting etc. I can handle that. Pulls my vaccination history properly via my QR code however doesn’t accept it and will not give me a green screen. Two levels of customer service continue to tell me they can’t accept international vaccine records however the system pulled them just fine. I was also sitting with 3 other members of my party with identical records who had absolutely no issue..PivotJKVersion: 1.36.0

Awful experienceIt's not friendly for Canadians to upload the vaccination approvals. And find no way to revise my personal info..Amygda_12Version: 1.35.1

Orwellian StateClimate Pledge Arena made it so difficult to enter without this app they basically made it mandatory. Why can’t they just read my card instead of making me give this company my information. All the arenas that will require this app, shame on you..Lorenzo MarcilVersion: 1.33.0

CanadaWell it is a 2 week quest to get it to work for Canadians and our QR code’s. figured it out, but not easily..GYskCNDVersion: 1.33.0

Poor user experienceInvasive amount of data being requested and to top it off the app was unable to confirm my ID. Support was slow and largely unavailable. Would not at all recommend if you have other options to prove your vaccination status..Alex54637Version: 1.31.0

Not for CanadiansThis app is required to attend a US event, but there is no way to upload Canadian vaccine info. Worse still, this is only apparent AFTER you’ve uploaded your ID and scanned your face. Clear offers no direction on how to delete this information from their database. I suspect this violates Canadian privacy laws..ChrisroweVersion: 1.30.0

Garbage for CanadiansEverywhere I’ve seen on their website, says this app will work for Canadian visitors to the U.S. WRONG! Won’t allow me to enter my vaccine certificate. Allegiant Stadium, LV..Hongster14Version: 1.30.0

Photo verification doesn’t workThe camera photo verification process does not work. Tried 30 different lighting settings. Very frustrating.Rockpile13Version: 1.29.2

Too much informationRequests way too much personal information. Why should I trust an app with so much info? What if I lose my phone or it gets stolen?.MaliceTheWolfVersion: 1.28.1

Doesn’t recognize Ontario vaccine cards…Doesn’t recognize Ontario vaccine cards and they won’t add it manually. Asking the venues to offer a different app as an option..AdradeVersion: 1.25.0

FrustratingDoesn’t work and no support - what more do you need to know!.Pat_S_1968Version: 1.22.0

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