Marco’s Pizza Customer Service

Marco’s Pizza Positive Reviews

App worked Fantastic for meI see a bunch of bad reviews and that made me nervous to download this app. but then I noticed that the majority of them were 2 to 3 years old. So I thought to myself surely this company has improved their app since then, ….. and told myself why not give it at least a chance. I downloaded this app in October 2022. And I have to tell you… I had absolutely no problem using their app. As a matter of fact it worked better than most of my other pizza apps and I have several. It was very simple to find a store location because as soon as I open the app it located my location. And brought up a map where I could choose the closest one to my house. After picking that… I filled out my name and address. And made an app password and user name. I went back to the menu and easily made a pizza order that I liked. I then went to the checkout where it asked me if I wanted to pay with cash or credit card. I chose the credit card. And then I was sent to a location to fill out my credit card information. Then it brought me back to the check out when I was done. I then hit the checkout button and it showed me the order was taken. I got an email showing it was being made. With all my cost information showing on the email. Overall I give this app five stars. I can’t speak for others because I don’t know what happened to them. All I can tell you is that I had a great experience with this app and will be using it again in the near future..Older papaVersion: 1.2.169

My points didn’t transfer over with this new updateI’ve been using the app for a while now and it’s the only way I order pizza from Marcos. I have never had a issue with the previous version and today I used the new version of this app which was fine. I did notice that in my reward I don’t have any points. Seems like my points I had already accumulated with Marcos did not roll over. That is pretty disappointing. I’m having to start all over again. Would be nice if in the future when updating the app that previous points earned and any history and favorites roll over as well..Poppy_sprinklesVersion: 2.0.0

Excellent appWas hesitant to try the app based on the number of poor reviews. Decided to try it anyway. Signed up; my regular store showed up at the top of the list of stores. Process was quick and smooth. Ordered a build your own pizza, which went very smoothly. Decided to add a salad before checking out, and again very easy. Added a credit card at checkout with no issues. After checkout, got a text that my CC had been charged, and confirmation email with order details and delivery time estimate. Actual delivery time was 20 minutes early. Entire experience was excellent..TumbolwedeVersion: 1.2.57

Needs improvementNot an awful app, but as pizza apps go it’s rather cumbersome. It’s very hard to cha he stores or change addresses, for some reason extra cheese is the only topping you can’t pick an amount with (that needs to be fixed ASAP!), and it just seems like you constantly have to start over because something goes wrong and it’s easier to just start over than to fix the issue in the app. The tracker works 30% of the time? The other huge issue is there’s no back button, though it looks Ike there’s one at the top, so if you hit it you literally go back to the home menu before you’ve even picked delivery and start over..WastintimeVersion: 1.2.105

Horrible appI love Marcos, the food is great, but this app is absolutely terrible. It is not user friendly or intuitive at all, it is extremely glitchy and difficult to navigate. It is almost impossible to even log in because of this, the app keeps sending you to the same page again and again, and also does not tell you until after you complete your order if you are close enough for delivery or not. There is no clear navigation in the app, and the check out process is also very glitchy. And the pop up ads for extra items are very annoying. PLEASE work on the app, this is disgraceful.AfletteVersion: 1.2.64

Great App & PizzaAlways order from Marco’s when we are in the area! Great pizza and quick efficient delivery..Barrie1999Version: 1.2.38

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Marco’s Pizza Negative Reviews

Improvement neededWas able to place an order on Feb-15 for delivery. Estimated pickup time was 45-55 minutes. Two hours later my order is still in prep. Called the store, looped on hold for 30 minutes and then I close and re-open the app (which I had done many times before - still in prep) and now a banner appears saying they’re not taking any more orders for the day. So now not only am I without food, they also used my loyalty coupon and charged my card. Because the stores been closed for a few days now - can’t get ahold of anyone. SUGGESTION 1: allow customers to cancel their own orders when they’ve been in prep for over 2 hours. Tried to leave feedback about this thru the app - it asks for a survey number on a receipt - SUGGESTION 2: put survey codes on app receipts. You’re showing up to a very competitive race pretty late and with the worst app by far, respectfully. SUGGESTION 3: have a mandatory Zoom meeting in how to change your phone and app settings in the event of unexpected shutdowns. It’s bad enough to be without power and water but when you have restaurants showing they’re open and taking orders online when they’re not that’s precious time and unnecessary risk commuting in dangerous conditions..Mytw0b1tsVersion: 1.2.105

Used to work fine, now totally nonfunctionalI used to regularly order from Marco’s Pizza, almost every week. A few months back they sent out a rather strange coupon which involved changing your password in exchange for a reward, presumably because of the rollout of the redesigned app. Since that changeover, the correct account credentials are no longer recognized by the app, and even changing my password once again so I was certain I was typing it in correctly resulted in the same error. I have since tried 5-10 times to order pizza over the following months and every single time it has been the same. Marco’s Pizza has now lost hundreds of dollars of business on me alone, and I’m sure many other people are experiencing the same thing. This catastrophic password change campaign and app re-launch has single-handedly guaranteed that I can no longer shop at what used to be my favorite pizza chain. I truly cannot see how the corporate owners continue to hemorrhage money by failing to fix their app, which functioned without issue prior to their horrible business decision to redesign it. Until the second login screen glitch is removed or the app is once again accepting login credentials, through no choice of my own, Marco’s has lost a customer..Z-W-SVersion: 1.2.169

AUFUL App!!!AUFUL, TERRIBLE and SUPER INCREDIBLY BAD App!!!!! I signed up, placed my order in the cart and tried to checkout. I received a message that “Delivery” was not available. That was fine because I was picking it up anyway. Unfortunately, there isn’t a “Pickup” option, only “Delivery” and “Carryout.” I selected “Carryout.” Then I received a message saying neither option was available and I would need to call the store to place an order. I’m over 20 min. into the process by now so I’m not very happy, but whatever! I called my Northport, Alabama store to place the order. I told the employee about my online experience and she said there must have been a glitch in the system. When I attempted to use my 25% off coupon, I was told I couldn’t because that was for online orders only. When I explained for the 3rd time that the system wouldn’t allow me to place my order, again I was told about the glitch!😡 Instead of allowing Marcos to penalize ME for the “glitch” I decided to cancel my order and get a pizza from Pizza Hut!!! According to all the bad reviews, their “glitch” appears to be normal operating procedures! Marcos App has received really bad reviews for years. It’s hard to understand why they haven’t improved. Maybe they aren’t even reading the reviews?!?!??!! Okay.YuiihjjVersion: 1.2.169

Good pizza/ Terrible AppThis app makes me start to sound like my dad complaining about new tech, except this app is way behind, not anything innovative. It just doesn’t make sense. Please hire a few User Experience designers and tell the engineers to take their cues from them. As a bad prank, I like to ask my friend to order the pizza. The prank part is that he is color blind so with your red and green text on a black background, he can’t even read the menu. Then trying to navigate the poor interface and user flows makes it a double whammy of a joke. In the world of app design, this is amateur level stuff. Pizza is good and the delivery always come quickly. Some real points for consideration: -Improve identity management so customer info, favorite stores, and recent orders are correct and consistent -adjust some basic default settings: ie make billing and delivery address default as the same, I’m sure the vast majority of customers will fit this selection, then make the smaller % opt to change if they are different -try to bring selection of pizza to a single page with drop down selections for topping or extras in a collapsible field. - seriously, update the text colors and background. This is in no we accessibility compliant and you are probably losing sales. Brand your page on the border or page sections with different colors, not text. Less is more when it comes to colors in text..CKlu88Version: 2.0.0

The worst just got worseOrdering online from Marco’s Pizza has always been among the worst of any restaurant I know. This app makes it far worse. After taking my sign in, it asks my location and assumes I’m about 5000 miles away from my current location. Granted, this could be an issue of my service provider, but even after I give my location, it the asks me to log in again — twice. To add to the fun, Marco’s decided to expire my password. Ultimately, it took me nearly 15 minutes to “reorder” the last pizza I ordered from my account. This, I only achieved by resorting to the browser on my computer ( which suffered from some of the same amnesia). Update: Tried again several months later. Now, after recognizing me from the start, choosing to order sends me into a login purgatory from which there was no escape. It accepted my login, but insisted on having me update my profile. A process that only results in “unexpected error”. Honestly, I can’t see how this app could have an average rating above 1 star since it is impossible to use the app for anything and has been this way for a very long time..CubelodyteVersion: 1.2.169

Completely non-functionalI almost never review apps. This one is so horrendously bad, I feel I must. I used to order an average of once a week, always through the app. Was it perfect? Probably not, but it was functional & I used it & I liked it. I honestly have no clue if I’ve lost my rewards or not…it won’t let me reset my password, or log in, or do anything at all. I also can’t get the website to do any of those things. The last time I ordered, the store wasn’t busy—gee, I wonder why??—and the manager tried. He couldn’t get it to do anything, either, and was just as puzzled. We tried uninstalling & reinstalling, without success. I hate calling on the phone & going through all the minutiae of an order. So I’m ordering MUCH less often. My fiance always orders online, never through the app. He is not having the same issue. He ordered last night, I picked it up on my way home. Saturday night, 7 pm, I went in & was the ONLY customer in the store. I love Marco’s Pizza & don’t want you to go out of business. PLEASE listen to all of the reviewers & get this fixed ASAP..WhovianKKVersion: 2.0.0

Newest version doesn’t deliver to my side of the streetLet me start by saying we love Marco’s and have used this app with no issues until an update over a year ago. I’ll change this back to 5 stars once they fix the delivery map. After an update over a year ago, they no longer deliver to my address. I’m very close to the store so I tried a neighbors address in the app and they can receive delivery. I then tried my next door neighbor’s address and they can’t receive deliveries. I tried the streets further away and they all can receive deliveries. So, an update development glitch has JUST my side of the street ‘out of delivery’ zone. I’ve called the store and emailed corporate five or six times. There hasn’t been a response from corporate and the store can’t do anything about it. They won’t deliver because their system also shows the 6 houses on one side of our street out of range. I know this is all very ‘first world problems’ but for me, the app is useless and I can’t get a response from Marco’s about it, so one star for me and the neighbors on the same side of the street as me..DoriyoungVersion: 1.2.169

Website is trash on purposeEvery since they changed the online ordering process & “updated” the website, it’s impossible to order online & get rewards for been a loyal customer. Let me explain what they did to hundreds of customer: They automatically reset the password with the new website update, it will tell you password expired & they will sent you an email to change, well you never get the email don’t matter how many times you request it. Easy fix, make another account right? WRONG! You try to make another account, the moment you put your address or your phone number, it will tell you that address/phone is already used by another customer, so it will give you the run around & make it impossible to ever order online for previous customers. This was done on purpose & I assume is to avoid giving discounts. It’s all business I assume, but never buying Marcos ever again since they ware of the problem with their website “update” & wont do nothing to fix it. Thank goodness there is other pizza places in town..AbcvehsiaoVersion: 2.0.0

Absolutely awful app (Pizza is good)The food itself is good; the app is absolutely awful. Trying to sign in is nearly impossible if you previously had an account - and now even the mobile website is completely nonfunctional. After signing in, it sent me to a profile update page - and no matter whether I hit “Update Profile” or “Order,” all I could get was, “An unexpected error occurred.” Marco’s is delivery/carryout only - and the tech is so awful, I can’t use the Marco’s app or the Marco’s website to order. I did order through DoorDash this time - but next time, it’s Domino’s or making it at home. Because this has been happening for months (last update was 10 months ago???), you’ve lost several hundred dollars from me and my family - and probably tens, if not hundreds, of thousands of dollars across the country (my local store by itself has probably lost tens of thousands from all the people who decide to go with someone who actually wants the business). Why Marco’s corporate is allowing this to happen, I don’t know..TwickerVersion: 1.2.169

Needs improving big time!First, I gave up trying to save a credit card because it ignores it when I try checking the box to save it. Before these latest updates it did save it, which made it much more convenient. Second, ordering special deals is confusing the way it appears to charge you the full price and shows a tiny discount message after. It took me awhile to figure out the total amount reflected the discount. Last, I don’t have a problem with not getting points applied to my reward total, but the last time I tried to apply a $10 off loyalty coupon, it said it applied it but it didn’t! I even printed the receipt and calculated the bill myself. Of course, I have now lost that reward coupon! I really like their pizza but this app is aggravating!!.Vik975312468Version: 2.0.0

What Happened?I used to order from Marco’s at least once a week, especially when I went to remote work, and it was so easy to order through this app. But over the past year or so, they’ve tried to “update” the app and in doing so, it’s now nearly impossible to order without having an issue with the app. With the latest update, you can no longer track your order, you have to sign in every single time, my points or coupons have not been updated, and now I can no longer ask for my pizza to be cut into squares. The option has been removed completely. I like having my thin crust square cut, having grown up in Chicago!! Unfortunately, I won’t be ordering from Marco’s again until they get this app fixed! If it isn’t important enough to them, then they can move on without my business…..and apparently I’m not the only one who feels this way! But I’d rather they just fix things because I like their pizza and would hate to quit them! Marco’s, get on it!!!.Joe LoeraVersion: 1.2.169

Even worse than it used to be, somehowThe former app was clunky, but functional. This new version is just a hot mess. The only improvement is the ability to pay in-app without going to a third-party processing website, but the fact that the developers still haven’t implemented ApplePay (like almost every other merchant that has an iPhone app) is ridiculous. Users are left with a choice to either enter credit card details each time or save them in Marcos’ system, and hope there’s no data breach. The functionality of ordering through the app is somehow even more wrought with difficulty than in the former version with unintuitive menu layouts and a focus on their “deals” that makes just ordering a favorite item involve unnecessary navigation. The app doesn’t allow coupon codes to be combined with fundraiser codes which is a great way to bilk customers out of some extra money and completely invalidate the rewards program that’s part of the app..ZeeGrouchVersion: 2.0.0

App is always brokenThis is the most frustrating app. Their mobile website already has so many problems so I tried the app and wow. Every time I try to order it lets me go through the headache of picking out my order with all the errors and freezing and then. THEN. It always tells me there is an error and order can’t be processed. If you order any type of special deal, it gives all the options and won’t tell you that you can’t select any and pay extra or anything. No, it waits until the very end and then just has a pop up with the deal you selected and makes you read between the lines and go back through and not select anything extra. But doesn’t matter anyway because it will go through 0% of the time. With updated app and everything. The only way to order with Marco’s is to call but they don’t accept online deals via phone or use a desktop. But by that point you will be so sick to your stomach and exhausted you might as well make a salad..Alc589Version: 1.2.90

App unusableEver since they changed the app, I have not been able to order. I have tried to get it to start an order on about six different occasions over the last several months. It simply will not start the order for me. It lets me login and it locates my closest location which I have been ordering from for the last few years but the box only turns blue then back to red when I touch start order. So basically nothing happens. It also constantly asks for location permission as if it's a desktop site. It does not save my login information, simply no part of this app works. I have done hard resets, uninstalled and reinstalled the app, even contacted my local store and they said their sales have dropped off since the app was updated. Franchisees should start suing corporate over them destroying a once perfectly working app due to the damage of loss in sales as mobile apps are part of the status quo today..TrfkfrfvjyVersion: 2.0.0

It’s true this app is garbageI read all the bad reviews about it not recognizing your address as being able to deliver even though you’ve ordered from there before, and there’s two stores within 5 miles of you. Loving punishment I tested all the negative issues people had with the app. Within a few minutes I threw my phone at the wall. Signed up no problem. It recognized my closest store(2.4) miles away and another(4.7). Great I gotta be close enough for one of them right? Well no it said carry out only. Showed me pictures of food to order but clicking on them did nothing. No deals pass from the pull down menu bar. Glitchy AF. Lesson learned for me. Fire up the old windows vista laptop and order from site it would be quicker and less of a headache. I could use my phone, but navigating back and forth and entering odd codes for discount can get a bit frustrating too. An app should be easy to use, helpful, and quick. This offers nothing!.LightnthedarkVersion: 1.2.37

App Update is HorribleSince the company updated its app in the last month or so, I’ve had nothing but problems. First off, even after reinstalling the app, I have to login twice - once on the “old” version (interface) and once I click order, I have to sign in again (in the new interface). The new interface is nice and a little less cumbersome to order, but my old reward points don’t show up. And I’m no longer earning any rewards. My old coupons are gone also and have not been replaced with new ones. Also, after ordering, the new interface shows no record of my order nor can I track my order. After order on the app, I must then go to my email to verify my order has been received by the store. At this point, there’s no good reason to use the app. It’s actually easier and faster to call the store directly and place my order. No idea how to fix these problems..Emgoodz1Version: 1.2.169

Long time customers frustratedThis app is really hard to use. It puts you in a loop to update your profile. They messed up porting data from the old app so you have to fix it. Another checkbox loop to accept terms. They require location service. The order now button takes you to a menu that is frustrating. One pizza for $6.99 turns into $16. Hot deals are good but I added two and my cart disappeared. Had to start over. At checkout it doesn’t ask for a CVV on a saved card. It asks if you want status updates. You check track my order and the order now button makes it look like your order didn’t enter. The status says very tiny “baking” etc. I feel sorry for franchise operators. I came very close to giving up. With all the challenges today having a good app should be a strength not a weakness. If I could give the app a zero I would..ScarDALVersion: 2.0.0

Issues placing orderI just tried to order a pizza three times for delivery but each time, when I entered the payment info and all, it would just continue to load and not go to a confirmation screen. The "I am not a robot." button would also time out while I waited for it to load or do something. I force closed to the app as well and that didn't help. It's strange because I've ordered before just fine with the app, delivery and curbside. The pizza and store staff are all great here but the app just needs major improvement. It can be difficult to call in for various reasons and an app saves a ton of trouble in lots of ways. I hope there's a genuine update soon that allows the app to run smoother and not sway potential consumers..FlyingbrowniesVersion: 1.2.123

Fix the AppThis rating is for the app only!! My daughter LOVES Marcos so we order it quite a bit. The app is not user friendly at all! First, if there’s a “Hot Deal,” I would like the see the “Hot Deal” price reflected on the screen when the order is added to the cart, if not whilst the details are being selected. In addition, links don’t work; they lead to black screens. After checkout, you can’t track your order. Once you’ve checked out, the screen shows your order details, but the red button says “order now.” It can be very confusing. Finally, I hate that the login doesn’t attempt to remember my login information. Of course, until they fix all the bugs, I guess I’d rather it not remember my info. It doesn’t seem secure. How low does your app rating have to get until you fix your online ordering app issues?.TDubya99Version: 2.0.0

Nothing But Problems! Needs Help!!!I have yet to be able to place an order and login to be able to save my information and use the rewards program, after multiple attempts over several months. With the new and improved app, it makes you create a new account. “Complete order as guest and then create account.” Great! Last time was error message after error message. Today it was, “There’s already a customer with your phone number! You can’t create an account!” Duh. I had an account prior but you are asking me to create a new one. My phone number hasn’t changed. I got the app for the ease of ordering and for the rewards. I think I’m done. Seriously-please make improvements. I shouldn’t be this irritated trying to order pizza, and it shouldn’t take 20-30 minutes to place an order..AnimalsladyVersion: 2.0.0

I freakin hate this appThis is not about the pizza or the stores. I’m talking solely about this awful app. The account settings don’t have an easy way to save or update your address and for me it’s stuck on the house I haven’t lived in for six years. But it self selects the store without asking you where you are or where you want delivery. And if you put something in the cart and then try to change locations the cart contents disappear and you have to start over. And if you navigate out of the menu the cart disappears and you have to start over. This is the worst restaurant app I have ever used and I have more than one time simply given up and ordered elsewhere. How does this thing NOT ASK WHERE YOU WANT IT DELIVERED? The people who designed this thing need to kicked out of the IT industry and publicly shamed..Swamp4HoleVersion: 1.2.169

Limited delivery areaMarcos makes good pizza. However, if you don’t live right next to the store, they don’t want to deliver to you. Unfortunately, the app doesn’t bother to tell you until you’ve gone through the process of assembling your order and starting to checkout. I find this odd since the app asks for permission to check your location when you first open it. Why not just state up front that the user isn’t in the delivery area and give the user the option to continue as a carry out order or to close the app and pick a pizza joint the has a realistic idea of what a delivery area should be? If you are fortunate to live next to a Marcos Pizza, this app will work well for you. If you don’t, save the space on your phone for more pictures of your cat..Reggie_VanZantVersion: 1.2.49

Was great!Was great and easy to use. Now, since they’ve update their “online experience” or whatever, I can’t figure anything out. My last order, I couldn’t track. No big deal, figured it was just an error. But my order didn’t show up on the app at all. I logged in on an actual computer and it made me change my password. I tried to log in with that password (same email) on the app and it would not let me. I had to use my original but only the new password would work on the computer site. What? On the desktop site, it shows my last order and points accumulated. So somehow, I have two separate accounts with the same password but they are not interchangeable? What on earth?.HeartatworkVersion: 1.2.169

Great pizza, terrible appThe app and website are probably the worst food related sites I have used, even less functional than those that were around in the early 2000's. Truly terrible. The app will not accept valid credentials; the web does not allow user to login before entering a physical address; points and coupons difficult to access. This is unacceptably bad in this day and age and I suspect it has to do with some legacy employee in charge of the app and website who has no idea what they are doing. Some nights we choose a competitor for other pizza we like less solely because the process for ordering is always such a pain and has been since Marcos opened. This version of the app works even worse than the previous, as hard as that was to achieve..Mountainbound%Version: 1.2.169

Needs serious workThis App used to be fantastic. Then it updated. When I open the app I am still logged in as me and can see everything. But when I select order I get shot to a totally different screen that does not keep me logged in nor does it save any of my info so that I can quickly order without having to go through every single step of signing in looking for a location, entering a card, etc etc. please revise the App to be a little more user friendly. According to the update page I have the latest version and it is horrible. The only reason I rated it a 2 instead of a 1 is because I don’t have to call my order in. Other than that it’s a low quality 1..Red.74Version: 1.2.169

This app is horribleDownloaded the app to place a mobile order. Added a pizza coupon to my order and then decided to not go with it in the end, So I deleted the pizza from my cart. When trying to check out with another item, I could not as the pizza coupon was still attached to the cart and I had no way to get rid of it. I had to close down the app and restart my entire order all over again. Then when I did get the order placed far in advance I was quoted a good time. The. i got there right on time and I still had to wait an additional 15 minutes for my order. I thought the app was a terrible experience overall. It felt clunky and just not an overall good experience..J. SunRunnerVersion: 1.2.169

Time waster to useI wish like they say on their prerecorded gold message with background 80’s porn sounding music, it’s faster and easier to order online - because if I called in my order it woulda been 5 minutes vs 20 to complete the order as they couldn’t find my nearby store. Can’t pay with cash anymore? No option at least, not even for the tip unless you put 0% and hope the driver doesn’t hock a loogie on your pie. Great pizza, not so great app. I’m just hoping my order went through, as having tried calling the store can’t get any answer on the phone, and can’t track my order since the store I ordered from won’t function since it’s not recognized on the back end….Workstoomuch44125Version: 1.2.169

Update killed “place order” functionThe latest update 1.2.74 killed the “place order” button. Tried to two very recent iPhones running 13.5.1. Get all the way to the final place order button after selecting the credit card and the button just sits there. Doesn’t blink to show it was pressed and it doesn’t progress to give order number and track your order function. Tried deleting and reloading app. Tried updating iOS to 13.6, but nothing. Called local Marco’s and asked for a app support number and they were clueless. Kept saying “no one else reported it”. Guess not. If they were as frustrated as I was they would have ordered from someone else! Was a very loyal Marco’s customer as the food is fantastic but this app and the lack of app support cannot be good for business!.ZinUncorkedVersion: 1.2.74

BrokenWriting this in hopes the devs see it and fix this app. It used to work fine but about a week ago they changed the entire app. It wouldn’t let me use a reward I earned for spending 100$. Wouldn’t let me use any coupons. Every time you try to order it keeps resetting your entire order and making you do it again. Completely broken. I tried to let them know but every link to contact or leave info is just a broken link to start ordering again. Seriously guys did no one test this app before releasing it?? They’re going to lose all my business if this isn’t taken care of. I called my local Marcos and the response was “ yeah it’s broken in our store too, it’s a corporate thing that we can’t do anything about”. Nice.Shredz88Version: 1.2.169

IssuesThe old app worked well for me. This new app, not as much. When you choose curbside pickup, there’s no option to let the store know you are out there when you get there. It would great if updates could sent by text, not just email. The biggest issue so far is that I lost out on a $10 off reward on my order. I chose it, it did not show up on my receipt, but I lost the points anyway. I also tried to save my new credit card twice now, but it doesn’t save. Please, please make sure that all of the discount codes, rewards and payment information is working correctly. Also, please update ways to communicate with the store via the app. Thank you..Jmo472Version: 2.0.0

Who are the specials for??The app advertises specials, but you can’t actually get them. You have to find the email they sent you (if you haven’t deleted it) and go to the page from there to get the deal. After trying several times to click on the icon that pops up in the app to get the deal. I finally went to my email and searched for the advertised deal. Unfortunately, at this point, I was on a mission and apparently didn’t hit delivery. So now, I have to pack all my kids in the car to drive up to the location to carryout my pizza, instead of getting the “easy” delivery I was hoping for. The so-called points aren’t worth the hassle. I’ll stick to Domino’s. Marco’s pizza is delicious, but I’m not sure it’s worth it..ChristonabicycleVersion: 1.2.81

WTAF.I’m unable to use the app….I’m unable to apply any coupons….what the f actually happened here? I used to have no issues with the app and everything went though without a hitch. You now have months of 1 star reviews trashing this new system and you don’t even respond? Let’s talk about the coupon codes not taking. You doin that on purpose to prevent us from using them? My local joint sent us a coupon that your system refuses to recognize and they won’t take over the phone cause it’s for web orders only. Then your new system won’t save any cards that I’ve used previously so I can checkout faster. Trash trash trash. Just revert back to the old system, fire the idiot who made this one and hire someone else. This newer version is utter nonsense..HitEmWithThe804Version: 1.2.169

Consistently disappointingI love Marco’s pizza, but I’m considering never purchasing it again because of how buggy this app is. It used to be mediocre, but could at least consistently order and reorder a pizza with it. Then the app was totally reworked and apparently the goal was to create a minefield that only the most careful and cautious customers could occasionally navigate to place an order. If that’s true, then mission accomplished. The app consistently loses the cart, forgets the location, and logs me out. The rewards work about 15% of the time, but other than that it’s a great app. If you like playing games where there’s a tough challenge to navigating through the game to accomplish a goal then you’ll love trying to place an order using this app..JackForeVersion: 2.0.0

The worst app I’ve ever used.This is literally the worst app I’ve ever used. If you’ve ordered using the app before, it does not ask you to select a store before you begin selecting items. You simply select delivery, carry out, or curbside. Then, when you get all the way to the point of checking out, you find out that your address is not in their delivery area. All of your order information is lost when you change to the store that can deliver to you. Except, it isn’t- the items are still in your cart, but you have to delete them or the same thing will happen again. The controls are wonky. Everything seems to take an incredibly long time. Check out the Domino’s app guys. It’s 1000 times better experience..JudKVersion: 1.2.131

The worst app everThe new ”updated app” is a joke. To get started is not user friendly like the old one was. Then after you start your order it freezes and stops working. The level of frustration trying to order a pizza for my family makes me want to take my business elsewhere. It should be simple and work like it supposed to. I would fire who ever the app developers is and get a company that can make a reliable app that works. I can only imagine how many customers you have lost due to this issue. We live in a world where customers are willing to spend their money with companies that bring the convinces of ordering at the palm of their hands and Marco’s pizza is definitely failing at accomplishing this..Every customer using new appVersion: 2.0.0

Pizza good, App horribleThe pizza at my Marco’s is great. However, this app is horrible. It always gives me an error whenever I try to order and says call the store. It’s been like this for a year with this app. No matter how many times I reinstall it’s an issue. It’s to the point that I just find other places to order from anytime I try to use the app. Marcos is losing business over there lack of support or a fix for this unusable app. Also, you cannot redeem online rewards points when you call or in store. And since you can’t order on the app anymore we lose out on our reward points. This is truly the worse app I’ve ever used. Because of this Marcos has lost my business for good..OfcparkerVersion: 2.0.0

Used to be a great app, now it’s terribleI first want to point out that my local Marco’s store is excellent so my complaints are strictly about the app. Before the most recent update, ordering on the app and online was quick and easy. Now, however, it is absolutely terrible! I used to be able to reorder custom items, that is no longer available. I have to login repeatedly to process a single order or to track my order after it is placed. Today, after confirming payment, I received an error message relating to my location and it appeared that my order was not processed so I had to call the store and confirm that they actually received my order. Please go back to the old ordering system!.TessieCooperVersion: 1.2.169

Possibly the worst app ever createdFirst off, I love the food. I just wish I could actually order it. I just spent at least 30 minutes attempting to place an order through this app, and then through the website, which shares all the same issues. I had to log in twice, for the app/site itself and then again for the individual store? On this second login I just got completely shut out. Buttons stopped working and wouldn’t bring me to the menu or order page. I have a coupon I want to use before it expires but that won’t be happening. My advice, go to Dominoes or Pizza Hut instead. Cheaper price and their apps actually had a budget greater than the pizzas themselves.Jockey12321Version: 1.2.169

Horrible after last updateI don’t normally write reviews but hoping another one star review here will prompt Marcos to make a change. I’ve been ordering on the app for at least 2 years or so but the most recent updates are the WORST I’ve seen. The app never remembers me, even after checking the box. I cannot track the order on the app anymore - it always gives an error, today it says “the order does not belong to this account. Please sign in with correct account”, really??? Considering that it can pull up all order information. The app NEVER remembers my credit card anymore, I have to enter it in every single time. By now I remember the credit card ##. The user interface looks odd and outdated, is harder to navigate than the previous one. Just all around a downgrade on the app experience. And don’t get me started with reward value changes and the fact that you now cannot apply a reward on top of a coupon…. All of the changes are almost enough for me to stop ordering from Marcos. If the kids weren’t so into it, I would..New_discovery_benefits_userVersion: 1.2.169

Crazy bad appI hate how people come on here and review the pizza. This isn’t a pizza review site you idiots. This is an APP review section. Anyway. The app is not great. My address is not new. The house was built 3 years ago and still to this day you cannot type in our address and it work. Why require exact addresses at all? If you can’t find the address you should allow the user to submit the order anyway. YOU ARE DIRECTLY LOSING BUSINESS BECAUSE OF THIS APP. I am proof of that. I eat a papa John’s strictly because you guys are on a high school level of professionalism and cannot allow users to free form type an address. It has to meet some address already preregistrated in your system. The software engineers care more about getting your address in the right format than allowing orders from people with a legitiment address. For one moment just think about how insane that is. I will never order Marcos because you don’t take your customers seriously and you allow for your developers to build terrible apps like this with no quality assurance testing. Good luck. Hope you go out of business..Tony1234512345Version: 1.2.94

Old app worked much better.I agree with other reviewers that this app is not an improvement. Not only did I have to reset my login and password, I lost all my reward points. My credit card info had to be put in again, which is understandable, however, the app does not save the credit card even after selecting the option to do so each time I order. Additionally, the tracking order feature only works for a little while. After a few minutes, the message turns to something like, “order status will be available after XX:XX,” which is always the time the order is placed. And the message never changes from that point on..Aine711Version: 2.0.0

What happened to the app?I’ve used this app successful for a few months. Today when I open the app it has all my info as I expected. But when I go to place a reorder it takes me to a totally new screen, I have to log in again. I don’t remember my password so I go trough the process to reset and when I finally get logged in, the order screen is entirely different. The pricing is entirely different, for the exact same thing I have ordered for many months. Any time I try to back out and retry I get the same thing over and over. I have the most recent version which appears to be 9 months old. I’m puzzled by all the sudden change in about 2 weeks since I last ordered.UnstewkVersion: 1.2.169

Was a weekly customer, now it’s been six monthsLike everyone says, this app is garbage made by garbage developers. Or perhaps someone on the management team let their kid do it. I literally had thousands of loyalty points at one time, and with the new redesign, I now have ZERO, even after my last order six months ago. - Can’t change a password because the complexity and length requirements aren’t correctly listed - Can’t select an available coupon to use - No photos of the available options like before (have to click on the item first. Seriously, who made that decision? Fire them!) - Can’t track my order because the Track Order button doesn’t work - Can’t view my cart because the Shopping Cart button doesn’t work - There is literally no option anywhere to contact Customer Service. I had to call the store nearest Marco’s headquarters to change my password…and I have spent the last 20+ years in cybersecurity. I could go on, but I’d rather spend my time ordering a pizza someplace else..Jacksw71Version: 2.0.0

It’s 2023 … this app works like it’s from 2008This app, with some difficulty, lets you order pizza from Marco’s. It does not let you use your online wallet or Apple Pay to buy said pizza. After you manage to place an order, you cannot track your order (even if you use their web site instead of this app). So it’s pretty much a complete surprise when the delivery person shows up, as no time estimate is given at any point. And as a bonus, if you had any rewards or favorites saved before they released this new version of the app, they’re all gone. It’s a shame, because Marco’s has good pizza, but it’s just too much trouble to order from them any more..VPNavyFSVersion: 2.0.0

Too many issuesA lot of issues with this app. The biggest thing is that the new app does not allow us to place delivery orders (pre-update app did allow this). It says we are not within delivery range, even though we ordered delivery all the time before the app update and live in the same small town as where the store is located. Also, coupons don't show up as offers anymore, it looks like they are part of the menu which is easy to overlook. Finally, I'm unable to change from pickup to delivery (and vice-versa) in the checkout page despite there being an option to do so - when I click the "change" button, nothing happens..ShonniekayeVersion: 2.0.0

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