Crumbl Customer Service

Crumbl Positive Reviews

Easy & time saving!I am so incredibly fortunate & happy that my first experience of purchasing a Crumbl cookie was done through the app. I made my first purchase on the morning of Independence Day. It took me a total of 10 minutes at most to download, sign up, choose my cookies and pay for it. I was a little apprehensive at first to make the purchase in that way, but I had a chance to try the chocolate chip cookie a couple of weeks before that & loved it! Sooooo glad I did! The app allows you to schedule the day/time and also tells you how many ppl are ahead of you. After I checked in, it told me there were 2 ppl ahead of me. By the time I got to the front door it said there was 1 person ahead of me but there was well over 40 ppl in the store and outside waiting. I think I only waited about 10 minutes before it was my turn and as the app told me my order was ready and I opened the door, I heard my name being called out. There was soooo many ppl inside!! Highly, highly recommended to use the app and trust that the cookies you choose will be delicious!! My personal favorite is definitely the chocolate chip cookie!.Crazy4suzyzooVersion: 4.3.2

The Best Creative and Amazing Cookies EverMy first experience having these cookies was about four weeks ago, and I was amazed how delicious they were and truly haves had anything like them before. When I got home I went in search of Crumbl online and realized there was an app to order directly from and it’s top notch as well especially being able to order and pick it up and the selections without being there and always ready waiting when walking in the door also the Crumbl in my area has a drive through to pull up and receive my orders without exiting my vehicle now that’s amazing service and the staff always friendly cheerful and helpful handling the orders with care either in the store or the drive through. For such an amazing place with such delicious cookies and other delicious treats there would have to be an app to make things easier and readily available to order on the go or an function that’s come and an order needs to be place and Crumbl has done just that and then some when it comes to the app. Thanks again.Jeep peaceVersion: 5.2.13

App isn’t so great and now I have to wait for a refund!I went on to the app last night to order cookies. The app gave me a time and I started my order but when I got to the checkout, it first adds a tip on automatically(even though I give a tip, not crazy about this) then when I submitted the order it told me I was ordering outside normal business hours (it’s 7pm and they are open till midnight, so no I wasn’t). I started the order again, this time when I got to the checkout, It told me it failed and to try again… I tried three times then got the message again about ordering outside of normal business hours. I didn’t get any cookies but the app charged my card three times! I called the store and was told “yeah the app has been know to do that but it’s only pending in your account and it should go away within 3 days”😳😡! This SHOULD NOT happen, if the order fails the app should not take money from your account! Now I have to watch my account and make sure the almost $50 will not be taking out of my account. If it does then I have to call the company back and tell them. This is bull and as it goes right now, I will probably not use this app again!!.ArieshernVersion: 3.9.3

Crumbl store experience was great. Survey was frustratingThe employee was efficient. Cookies looked perfect and tasted great. Warm and delicious. Order came out super fast with a smile. But when asked to do the in app survey, It was a bit frustrating. At one point you’re allowed to choose other under things you liked about visit. Tgat then opens a comments window. But no matter what you can’t proceed from those types in comments. SonI had to go back and in check ‘other’ then when you proceed to to question… Was there anything about visit / experience you didn’t like, you can’t choose no! If you do it pops up a set of questions for you ti state what went wrong! So if that question you must state ‘yes’ then you can proceed. It’s as if they have the programming of the questions set up incorrectly. There’s no need to proceed to the second set of questions as to what’s wrong with the visit if the customer said there was no problems. Right?.StopBrainwashingYourselfVersion: 5.8.4

App defaults-You ask for location but make me have to select my store each time I place an order it doesn’t even pop up as my normal store -you have the “how’d we do” survey pop up too soon/you don’t give enough time for someone to fill it in/have access to it - rarely does anyone want to fill it out walking with your awkward rectangle 4pack to fill out the survey before it times out nor would I imagine someone doing this on the way to their car -lastly, I think you’re a whack for putting the default tip amount to $3 when you already have 4 cookies for $16 with tax especially when you only rotate 4 new cookies in and continue to keep the pink Cadillac cookie (for months now) with the famous reoccurring chocolate chip cookie when you use to put more efforts into surprising your consumers with a new menu weekly I went to redeem my birthday cookie and got charged the unexpected $3 tip because I forgot you assume everyone wants to tip $3 with their order - your redemption for a free birthday cookie was tricky to pull up on the app as well, even the store staff couldn’t help me locate it within the app.WinOrlandoVersion: 5.0.7

Crumbl Cookies Delivery ReviewSo ive been to Crumbl Cookies before, but never delivered? Today I attempted for the delivery. First they get the basic information of where you live, name, and even special delivery notes. The. came pick from the weekly menu and finally the payment info + delivery FEE and optional tip. The fee was $6 and the basic tip was $2 (you can customize no tip or more if you want) That part was easy like any other delivery on an app. Straight and simple. However the time of delivery is where its a little tricky. CC does not deliver it themselves, doordash does. So the delivery time changes quiet a bit before you actually get it. Say itll come at 4:15 and it actually arrives at 4:30ish. So yes that is the only fixing it needs for the timing to be accurate. Other than that everything came warm and perfect!! Nicely wrapped (didnt grab picture because i was too excited) But they did put the sticker for any special notes which is lovely!!.Cutie.pie.lilahVersion: 5.10.2

Perfect like their Cookies!Love this App! Not only does it have very easy user interface like easy navigation, compatibility with all my devices and extremely fast loading time but it doesn’t have any bugs, freezing, reloading, lagging or any complicated features which makes it that much better. Overall it’s a very well designed App. Making an order whether it be car side delivery or walk in is fast, easy and simple. Orders are ready within seconds. Making payments, adding payment options and all inside features like their menu for previous and currents weeks, type of cookies, gaining cookie points, leaving cookie reviews, their weekly or monthly subscription option for 10% off orders and their cookie diary are all unique features that work perfectly. If every app was like this one, I’d have way more on my phone than what I currently do. Definitely one of my top food/ ordering apps..KalaniVersion: 5.10.0

Are you ready to Cr—um -bl!I heard about this place through word of mouth. I decided to give it a try. I googled it and decided to down load the app. I placed my order yesterday morning. I went there after my assigned time but no cookies. The were able to see no order placed. Well, I didn’t put my thumb on Apple Pay , so it didn’t go through. I tried again and my cookies were ready and I got the cookie cutter that helped us all taste the different flavors. This cookie does not disappoint . Each bite is like a party on one’s taste buds. These cookies are addictive. I will order for my co-workers(so I won’t eat all of the calories. Each week are new flavors. Here it is May and I wonder what they will come up with for Christmas. The cookies are warm and ooey- gooey. The facility is clean and the employees are polite and the sanitize their hands (yes, I did observe the operations). If you want a celebration on your taste buds then go to Crumbl..Monique McMillonVersion: 4.2.1

Critical FlawsFirst and foremost this is a review of the app -not- the cookies! As you can probably gather by the positive review people love Crumbl cookies. The app itself though has a major issue when it comes to curbside pick-up ordering. (This is a big deal in Chicagoland as the line is 30+ minutes long on Saturday.) The app uses your GPS location to determine which Crumbl location is your default pick up spot every time you order. If this particular location has an error or curbside pickup is fully booked (usually an error as well) it drops you out of the order process and you have to try again. There is no way to change the location for pickup because after you get the error message you are dropped out to the main menu. For some this may matter but when you are roughly the same distance from 2 locations this becomes very annoying. Please just let us choose our pickup location… (There is also another error that results in a similar loop but I cannot recall what I did to get caught up in that one).WRXShopVersion: 3.9.3

Great Cookies, when you can get themMy wife wanted me to stop by and get a dozen cookies on my way home from a 1000 mile trip. I wanted to come home but lost the fight, and there was a fight. So I ordered the cookies via the app over 2 hours ahead of my arrival so I could save time with curbside pickup. Six chilled sugar cookies, six chocolate chip. I arrived at the time I requested in the app and hit the “I’m Here” button in the app. Forty minutes later a girl comes to my car and tells me they are out of the chilled sugar cookies. Guess which cookies my wife wanted? So, not only did these cookies, which are very good, start a fight that shouldn’t have happened, they also exacerbated the situation by not having what I ordered 3 hours earlier. Top it off I had to go inside to get a refund and didn’t have a mask with me thinking I wasn’t going to need one. If they app communicated with the store appropriately it would be awesome. But based on my first experience all I can say is someone owes me and my wife some free cookies!!!!!.QwaynickVersion: 3.8.13

App detects word choices that look down on the company!I left a review two cookies that I purchased. Simply stating, “ The cookie itself was so soft and gooey which I loved but I didn’t realize when ordering that it had sea salt on it. There was so much salt on top that I had to bang the cookie just to remove some of the salt, but it was so embedded in the cookie that it altered the taste extremely bad. After one bite, I had to throw it away. I was disappointed because we waited around 10 minutes for the cookies that were $4 each for it to be thrown away because it was unbearable to eat. It was a waste of money, sadly.” The app kept saying “oh no ugly words detected clean those up to earn crumbs” like what? That’s frustrating because I did not say anything inappropriate or frowning upon the company in an offensive way only feedback to improve the overly saturated salty cookie. The words prohibited was “bang the cookie on the box to remove some salt.” Seriously, that’s ridiculous. It makes me want to not go there and support their business again!.Crumbs4thoughtsVersion: 6.6.3

Cookie selectionThe app does not let me select what cookies I want if I am ordering for the next week. I ordered through the app on Saturday 2/12. It showed me a pickup date& time of Monday feb 14 at 5:30 but would not let me select the cookies I wanted. Then I got to the store thinking that I would just order in the store. So I put in an order at the store and found out that if you order for the next week you can’t select the cookies because the menu changes each week. New menu comes out on Sundays. But after getting there they started processing the order I had put in via the app as well as the one I did at the store. Ended up with 8 cookies instead of 4. Lesson learned but being a new customer and this store just opened recently, does not leave a positive feeling. I feel that the app should advise that if you are ordering ahead then you will get random cookies and not your choice. This could be risky too for people with allergies, potentially..MrsH50317Version: 4.0.5

S BI drove by a couple times since they’ve opened and noticed the line wrapped around the place. I waited for a slow day. Placed an order on the Crumbl App. 6 cookies for $24 total. The app allows you to accumulate points towards future purchases. Stopped by today around noon, no line. I clicked the “i’m here” button and they were boxing the cookies as I walked in the door fresh out of the oven. The girl behind the counter asked if I was “S” and she informed me cookies are ready. Immediately tried the chcocolate chip. Nothing beat the taste of the warm, chewy cookie. I thought it was fair for the size. Promised the kids i’d wait for them after school before I tried them. Kind of broke the promise when the girl at the counter goes “you mean you’re not going to try them now that theyre out of the oven?” I said “um, yeah I am…I just wanted to see what the box looked like when it was shut🤪”.S BazVersion: 6.5.3

Cute cookie journalI love how you can order ahead and the points never expire. Only complaint is, I made a mistake with my phone number to sign up with the points reward and I was given the receipt to add the points and was told to download the app. I wish they had an area under rewards where you can scan recent receipts in to claim the points. I’ve looked all over and can’t find where you can claim previous points. I do however, love how detailed the app shows each of the cookies with the ability to to rate and review which cookie you have tried. You can earn “crumb” points for completing tasks like referring friends, liking on their social media pages and they even offer taste testing on new flavor cookies. Last but not least, if you enter your birthday, Crumbl Cookie gives you a free birthday cookie. So the app is well worth it!.KBstoliVersion: 6.5.3

App not always reliableI recently went to pickup a curbside and clicked “here” before I got to the parking spot. I kept waiting and noticing that several people were getting orders faster than me. When I first arrived, it said I was number two in line. Quickly after, it said I was number one. Finally, after sitting there nearly 15 minutes, I had to say something to the runner, who was delivering cookies to a car that had literally just arrived. He apologized and said that they were busy and he was the only one doing this. He went back inside and said that for some reason the computer put my order last. I knew something was weird when it gave me a confirmation saying my order was complete before I ever got my cookies. Fortunately this is the only issue I’ve had. Overall the app is usually fine. One last thing, I wish they could make it easier to edit delivery details in the app..AndrayaLynnVersion: 3.9.8

I’m rating the cookies 5 starsBut today I bought 4 cookies for my mom and I to share for her bday and I spent an extra $1 on a sticker and a bow and it asked if I wanted to leave a note, so I put “Happy Early Birthday Mom! I love you!” What I got was a happy birthday sticker and what looked like a woman’s black hair tie…I’m assuming that was the bow? The cookies are amazing tho. And there was no note I could find that I put for my mother. I ordered online and didn’t tip. I’ve been buying my mom other stuff for her bday too, and you’re cookies are great but they aren’t cheap and I don’t have a job. So it’s hard to leave tips. Maybe if you leave a tip you get a REAL bow and they put the note in…but we waited in the freezing cold for 5 minutes, so had I tipped and all that still happened I would have had an even worse experience. So I’m the moment I was glad I hadn’t tipped..CallieWVU2Version: 5.0.7

Crumbl ConvertI wasn’t a huge fan of Crumbl at first simply bc I’m more of a thin/crispy cookie kinda person, and thought Crumbl cookies were too thick and cakey. However, my boyfriend started working for their corporate IT department and got a gift card to go to different stores and test their systems for bugs. I went with him to a few stores and tried some of the weekly special cookies bc I had only ever tried the classic chocolate chip and wanted to understand the hype. And oooooohhh. my. god. I tried the chocolate Oreo cookie, Mother circus animal cookie, mallow sandwich fr Oreo cookie, dark dream cookie, lemon poppyseed cookie, hazelnut mudslide cookie, blueberry crumb cookie, cookies n cream cookie, birthday cake cookie, etc. And I am BLOWN AWAY every time. I am not ashamed to say that I’ve spent $25 just to have a 4 pack doordashed to my house….multiple times. They’re just that good. If you haven’t tried one yet, you’re missing out..A01tVersion: 3.9.2

Usually GreatUsing the Crumbl app to order cookies is usually pretty easy and very straightforward in terms of navigation. I did run into a problem when trying to place a catering order for a Halloween party I’m going to on Friday. The minimum about of the mini cookies that you can order is 50. That’s fine and probably all that I’d really need for this occasion. The problem occurs when I hit 20 cookies and was told I had hit the max for the amount of cookies that I could order. Keep in mind the minimum amount is 50 cookies and it’s currently a Tuesday and I’m placing this order for Friday leaving nearly two and a half days for preparation. So why is there a discrepancy in how many I need and how many I can actually add to my order? And now apparently I’m just not going to get these cookies since I can’t order them through the app at this point in time. Maybe I’ll try again for Thanksgiving or something..Alexander Hamy HamVersion: 3.9.6

Best cookies if you like SOFT cookies!I know some people like crunchy cookies. I know some people like think crisp cookies. Not hating at all, but this isn’t the place for you. For those of us who choose the lower bake time on our home cooked cookies- for those of us who eat the cookie dough or the brownie batter.. this will be your favorite desert place for cookies. And I know, it’s a cookie… what gives? How could a cookie be that good? With crumbl, it’s an experience. The homemade icing, the topping detail. The weekly rotating menu, even taking ideas from customers! This company is on top of their customer outreach and community integration… not to mention the app is cool and the presentation is very on trend with a beautiful aesthetic. These cookies taste like heaven. Thick, soft, with the perfect amount of icing on top. RUN. Don’t walk. You need crumbl in your life (more like IN YOUR BELLY!) 🤤.Idontlikeliars101Version: 5.1.2

Great app, slightly buggyHey guys, love the app, but I noticed some issues around the Mystery Cookie feature. The first open always loads the entire country’s mystery cookies, and shows “Cookies near me” as Lubbock, Sioux Falls, etc., even though the app has access to my location and tapping the top right location icon jumps straight to my actual location (though the list doesn’t update) Also, after dismissing the presented map, the home page nav bar has a back button that does nothing and shouldn’t be there. As a feature request, it would be nice to see who is bringing your delivery order, i.e DoorDash, UberEats, or a Crumbl driver. It’s a little jarring expecting a Crumbl delivery and some other company shows up at your door. Update: The latest update broke the Mystery Cookies feature altogether. Now I can’t get any cookies to load and instead it shows a message: “Please Come Back Soon”.Z.fbxVersion: 6.6.1

Not very friendlyI went to pick up a order I had placed and when I walked in not one person greeted me. They were all to busy talking. I had two people ahead of me so I knew it would be a minute. When the 2nd person was done picking up the order the girl looked and me and never smiled or said someone will be with you. The other girl working the front looked over and having a conversation with the other staff and finally said have you been helped? I said no she walked over gave me my order no other conversation. It’s funny because my next stop was nothing but Bundt cake and they had a store full! When I walked in the lady told me right away we will be with you. They were a lot more people waiting too! Just a different environment! I will be taking my business there. Treated better for less staff working and more people to help. Btw there were prob 10 employees at crumble to the 3 at the Bundt cake place!.Emily not happyVersion: 5.0.8

This is such a nice place and an amazing appHello Crumbl! I just want to thank you for all the effort you put into your cookies! So far my favorite is honey corn bread, it sounds kind of weird but trust me it’s so good!🍯🐝. All of your cookies are very good they have flavors for any one some are sweet some are not as sweet. I do want to say this though. I once went into the store and they were out of the cookie I wanted so the girl working at the front desk said that we could wait for 15 minutes to get them so we said yes. We waited for a couple minutes and the girl came up to us and said “ What’s the order?” So we gave her the name and she was so thoughtful she put everything aside and made our order! She was by far the most amazing employee I have ever met! Thanks crumbl for making such delicious opportunities!🍪.Lala a yaVersion: 5.0.1

Confusing!This app is definitely not user friendly, it’s quite the opposite. Example, we ordered cookies from the APP. On Saturday, we got there and was told to come back on Monday. So right off the bat, I was getting angry. Then I also tried to call customer service and was on hold for 37 minutes, before I hung up, the recording was even more annoying, because it said I was “Caller number 6, and wait time was 2 minutes, then it said caller number 5, WAIT TIME was up to 30 minutes, we drove all the way to the location, and my call was still not answered. Then I returned on Monday, for curbside delivery and I prepaid for the tip, (which was really non deserving). So all in all my FIRST Experience was Terrible! The Sugar Cookie was good, but, is it worth the hassle, for I never received my curbside delivery either🤯.Harmony60Version: 3.8.12

Crumbl cookiesI love Crumbl cookies! We just got one recently in our town of Redding,Ca. and we’re absolutely delighted! I just picked up a four pack but mistakenly got a chocolate chip in place of my ginger snap and didn’t realize it till we got back. So I called them right away and spoke with Justin from the Concord Veranda store. He told me to come back and he would take care of me. We’re from out of town so I had to drive back and get it as they would be closed the next two days due to Christmas and no longer serving the ginger snap cookie. The gentleman Justin was very respectful and kind an replaced the error with four ginger snaps which was the mishap cookie and mine so I’m very pleased with Crumbl for training their employees with such great customer service! Thank you Crumbl cookies! Happy Holidays!!!.Ette MarieVersion: 6.4.1

Good… but could be betterVisually I love it. It has great movement and colors, the images are clear. Ordering is great. Pick up options are straightforward. Selecting your order times/location is simple. What I don’t like. I want to see the cookie descriptions in the ordering screen. Going in and out of ordering to the main screen to read descriptions, etc. isn’t as fluid as it could be when your trying to order from a store with a rotating menu and you have no idea what your about to put in your mouth. Customer service is meh. A couple weeks ago I bought cookies from a store I had never been to. We didn’t eat the cookies until we got home at which point we discovered four were raw inside. By the time the store was closed. Trying to find customer service and store contact information outside of the phone number was a pain. After three tries and a broken link I was able to get into the store I needed and their email but it took almost another 48 hours to semi resolve my issue but that’s another story. The in store service is so hit or miss. I am an experienced baker and own my own small business but we love trying the new flavors this is literally the ONLY ‘bakery’ we go to and they could do with a chik-fil-a training course..LaddiusMaximusVersion: 4.1.2

Are You Ready To Have The Best Cookies Ever!!!!I downloaded this app to help me with not needing to search on Google to find Crumbl Cookies and place an order or look at their new weekly cookies and all that every time. Just one click of this app and you are ready to go! The app is very handy especially if you are out and about and you want to take home Crumbl Cookies, but you don’t want to get out of your car. They do curbside pickup. You are having a relaxing day, but you don’t want to go out and pick your cookies. They do delivery too! I use the app once to do curbside pickup and I had no problem with the ordering, paying and the pickup! Your taste buds will thank you for letting them taste these warm, gooey and fresh cookies! I’m curious of their holiday cookies will look and taste like?.WarTiger24🐯Version: 4.2.1

CookiesEasy to use app but limited choices for my location. There were only 6 cookie choices for my location. I’m hoping this is because it is just opening. Regardless, I like having the option of not going into the store. I do not think the cookies are overpriced, this is a treat, not something that is purchased regularly. Considering the effort andcleaning required for homemade cookies, it’s worth it to me if they taste good. I have not received my order yet. They are being delivered latter today. I may update my review after the kids and I taste them. Additionally, I do not tolerate sugar well so a sugar free option would be nice. Again, the store may have these available, but I could not determine this from the app. Hopefully, as they become established in the community the product availability will increase on the app/store..Word mom32Version: 4.0.3

Actually amazingCrumbl cookies in general is pretty popular. Like you’ve probably seen their cookies and other treats on TikTok or Instagram everywhere. I love their idea of switching out the flavors every week but keeping the classics. My fav rn is New York cheesecake by the way 😉. The app is pretty cool too. You can add your birthday, which gives you a voucher to use on your special day to get a free cookie. Also, it has a menu page which tells you all the new flavors for the current week. Although.. my favorite part of the app has to be the options of getting free Crumbs (points) by doing simple tasks like writing an Apple review.. hehe.. and other things like referring a friend. Those points can get you free cookies (you read this right!). So what are you waiting for. INSTALL IT RN!!.Ani🫶Version: 4.1.1

Best. Cookies. Ever!!!!!!!! ❤️❤️❤️Crumbl is amazing!!!!! I find the frosting to cookie ratio perfect and the texture exquisite. They know which cookies are better chilled and which aren’t. The flavors are fun and creative and sometimes they seem a little odd but they’re always delicious and definitely an experience to eat. My friends and I come here all the time and I’m not even that much of a cookie person. Not only the taste, but the cookies and facility are aesthetically pleasing and the smells are delicious. It’s a little expensive, but totally worth the extra cash. I also really love the way the menu changes each week. It adds an element of mystery and anticipation and excitement to the situation and it elevates the whole Crumbl experience. I absolutely ❤️❤️❤️❤️ this place and 110% recommend!!!!! 💖💗💝❤️❤️❤️.LuluisschmexyVersion: 5.0.7

SUCH A NEAT LITTLE BAKERY THAT IS OH SO DELICIOUSThis was my first time to visit this bakery & I was greeted immediately, such sweet young adults working that were all smiles & honestly seemed to LOVE their job! Best of all, they were so detailed in telling me all about the bakery and how it worked with new cookies each week and then what each cookie of the week I was buying was made of & some ideas of how they tasted & what seemed to be the “ best seller that week” as I was there on Saturday so the last day of those specialty cookies that week ! Highly recommend! A fun treat that is large enough to literally cut into 1/4 and still have a tasty treat to last your several times! Will definitely be going back, following new finds each week and then doing a lot of extra walking it sounds like ! ♥️😉🤣.Jen GillespieVersion: 3.8.11

It used to work perfectlyThe crumble nearest my home and perfectly on my way home from work has been open for the last year. I use the app to order cookies almost weekly. Last month another store opened closer to my work location, but inconvenient to anything on my way home. The app will no longer stick to the store I have always picked to stop for my cookies. It automatically switches to the store closest to me mileage wise. When the order is placed at the wrong store because of the faulty app setting, I am the one responsible for calling the other store to get a refund and I then have to wait extra long for my cookie order to be made at the correct store. The convenience is gone. It’s just a headache now. So sad..XxxswimzVersion: 3.9.1

How the cookie crumbles….The cookies are fabulous! I have yet to try one on the menu that I did not appreciate..(although the tres leche is by no means a cookie in any way,shape or form). With that being said I have also yet to have one that really stands out, that I can’t wait for them to serve again- and I love food(All kinds of it-FOODIE!!). In regards to the App, I will also say that I ordered my cookies from home with the expectation that they would be boxed and waiting for me upon my arrival (being that I was 12 minutes away and it was raining @ CA). To my dismay, I had to wait for another 15 minutes inside the store once I arrived- which completely negated the time it took me to set up my online account through the Application. So, all of a sudden I am reminded that I just spent nearly $40 on 8 cookies and it took me an hour…and that doesn’t seem so sweet!.ChrisssykVersion: 6.6.3

Love at First SightI first heard about Crumbl’s cookies when I visited my Son and his family in Hilliard, Ohio. My grandchildren had me sampling cookies everywhere because they know I love cookies. We went to the Ohio State University campus and had cookies from “Insomnia “ and they were great. The cookie test really came when I was taken to “Crumbl’s cookies”!! Love at first smell and sight, I had arrived in Cookie Heaven😋. My first flavors were gingerbread and snickerdoodle. Of course, we had to get 6. We had chocolate chip, double chocolate chip and waffle. The waffle even came with a side of syrup. Oh, to find we actually have Crumbl’s in York was Devine! The Cornbread cookie was just like eating a serving of cornbread. Now I must ration myself, 1 cookie in a day or 2. These cookies blew Insomnia’s cookies out of the game..Linda MoeVersion: 5.0.7

Nice Experience—Just fix the bugs!🙃💕The app is nice and convenient, especially when I live in Maryland and the closest store near me is in Virginia. Three stars because when I first ordered I was scared because the app had said that the address I put in was incorrect (which is not true because how are they gonna tell me where I live😂), I ordered anyways and waited for my order and low and behold it was safely delivered to me. Delivery took about an hour which is understandable because Virginia is a bit far from Maryland. Anyways for my first time ordering and buying Crumbl cookies my experience was pretty good. The only thing I would say is that they should work on the bugs on the app cuz it freezes from time to time and sometimes asks for the address more than once which is all pretty annoying and just not user friendly..An Ent🌬️🍃Version: 5.9.6

Love Crumbl!Crumbl Cookies are delicious and well worth the wait. So glad you made Edmonton your first Canadian location!.Colleen.thiessenVersion: 5.1.2

CrumbsWe used our crumbs so it was free! Yippie! Gonna try the tres leches!! Mexican here 🙋🏽‍♀️ hopefully it’s busting.MyrachondriaVersion: 6.6.3

Can’t order onlineDoes not let me order online.StephkanaVersion: 6.6.3

Lovely designExtremely friendly app..SpoiledbloodVersion: 6.6.3

TasteLove these cookies taste and different flavours are great.Stevek 007Version: 6.6.3

ShaylynneAmazing cookies always the best flavours.Shaylynne08Version: 6.6.3

Easy to useApp is super convenient to use when ordering. As a customer I prefer to preorder everything makes it easier to organize your day..Elisa MtVersion: 6.6.2

Convenient!Love that I can place my order for pickup after work and not have to wait too long when I get there!.SnadradeeVersion: 6.6.0

Love CrumblLove Crumbl.FhcfjeVersion: 6.5.3

Mystery cookiesEvery time there is a mystery cookie, the store doesn’t tell you what it is and that’s super frustrating.KeeeerahVersion: 6.5.3

YumYum.Totoas nsnsnsnsnVersion: 6.5.3

Best cookies ever so good and warmGo get them.Camryn cookie loverVersion: 6.5.3

CrumblThr app is so super convenient when you’re craving a cookie and can check anytime which cookies are being offered every week. Also nice to see which cookies are out of stock before you drive there.Elle420306Version: 6.5.3

Cookie timeWe love crumbl and now we have a location 10 mins away. The app is truly amazing and I can’t wait to get free cookies.LeiladesVersion: 6.5.3

CookiesTrue love for these cookies. Excellent customer service.PabloodsuckerVersion: 6.5.2

Easy and HelpfulVery easy app to use and it’s helpful to see what’s available and skip the lines! Fool proof way to get tasty cookies..AfkonkVersion: 6.5.2

Awesome cookies !!!The cookies are awesome and a nice size, my favourite so far is the key lime, but they don’t come out very often, excited to try the strawberry ones I just ordered..BodhiandmariaVersion: 6.5.1

YummyTried it for the first time and it was so good and addictive..ClaudnineeeVersion: 6.5.0

AmazingLove it.Cleopatra AbraxasVersion: 6.5.0

AmazingSo yummy.Emilee ArmstrongVersion: 6.4.10

Calgary Crumbl CookiesLove that I can watch my cookie being made just for me. They taste great. Look forward to tasting all the new varieties being offered..Leah from CalgaryVersion: 6.4.10

Crumbl is amazing!Love their chilled sugar!.Krissy_Mac14Version: 6.4.10

Week previewBest cookie in the world. Wish we can preview next weeks items.єтнι¢ѕVersion: 6.4.10

Multinational excellenceAwesome that there is the US and Canada functions/rewards all in the same app.Owen GowsellVersion: 6.4.7

CookiesYummy. !.Krowe1234Version: 6.4.7

Works great!Easy to navigate and Crumbl makes the best cookies!.SuzmroyprattVersion: 6.4.3

AppPretty user friendly..Poopoo ABVersion: 6.4.7

Great appDoes exactly what I need it to do. It loses a star as it tends to show me cookies of the week from the US sometimes..Boswell10Version: 6.4.4

The Best!In my opinion Crumble cookie is the best cookie shop around!.AgirlwholikesfoodVersion: 6.4.1

CrumblCookieGreat!.BanompVersion: 6.4.1

AMAZINGI love crumble cookies staff, that are so inviting and warm. Just like there cookies!!.Ryeguy49Version: 6.4.1

I Love this app because I get to see the cookies!!And find out the mystery cookie!.CinnalilyVersion: 6.4.1

Always deliciousEvery cookie we’ve tried has been delicious! Customer service is always great too!.CoHEN 123Version: 6.3.0

I like cookiesI’ll be honest, I don’t eat crumbl very often because I have a severe peanut allergy. Something that makes me happy is the quality pictures of the cookies, I like to look at the cookie pics so I feel included in the crumbl community..Kiwi isikVersion: 6.3.0

BirthdayI think its pretty cool kinda come on so i can try a cookie for my birthday.Sienna gambleVersion: 6.3.0

CoolNot bad.Flying pooppppppVersion: 6.3.0

Yes tyYe yes ty.YhuimVersion: 6.2.0

KkWow.Goodmoring dogVersion: 6.2.0

Crumbl cookiesIt’s so good.TAAY🧛🏽Version: 6.2.0

Down to a science!Such a great variety, friendly and happy service, always fresh and so delicious!.Ssg776Version: 6.0.1

Absolutely delicious my kids and I love it ❤️Highly recommended ⭐️⭐️⭐️⭐️⭐️.EmtesartVersion: 6.0.1

Easy to UseI find the app very easy to use and navigate. Just having issues with payment on my account. I tried adding my debit/credit but it said there was an error. So I tried adding a credit card and I got the same message. Probably user error but it happens every time..JessicadpayneVersion: 6.0.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.6.6

Crumbl Negative Reviews

Do not order deliveryThis was the most confusing process ever. I entered my address and it popped up a map and I ordered cookies for delivery. After a short while I got a text message saying my cookies were being prepared and the time they would be delivered. Then I got another text message saying that they were being delivered and if I had to meet my driver to please do so with a mascon. I went to the door and waited for the cookies to be dropped off so I could pick them up but they were never delivered. I called Crumbl who blamed door dash and told me to call them back in 10 minutes. Then I attempted to contact door dash only there was no order number since it was through the crumbl app. Finally I was able to track it through one of the text messages they had sent me and called and messaged the driver with no reply. I then called Crumbl back and they said they could refund me or I could pick them up in the store but they could not re-deliver. Even though I paid a delivery fee so why would I pick them up in the store? The store worker was very unbothered and offered no real solutions he was rude and short. Now I just get to wait 4 to 6 days to see if my money is refunded and my kids have no cookies which they were looking forward to…...BankiserVersion: 3.9.3

Don’t use this App!Terrible service! I ordered cookies from the app, the store did not have the cookies I wanted. Not a big deal, just cancel the order. No there is no way on the app to cancel it. The number to the store wouldn’t work I called it seven times. On the app it still showed being out for delivery. Also it doesn’t link with door dash so you can’t report a problem on that app either. When you call it says you can text an 844 # but it took hours for a response. And they can’t even do anything about a refund anyways The number said it could offer me vouchers for future purchase but never did. They said someone from the store would reach out to me but nobody ever did. I called back the next day and they can only refund the cookies not the other fees since it’s through door dash not them. And I can’t contact door dash about a refund because there is no record of it on the app. If you want crumble cookies don’t use this app. Just order them on door dash instead so if there is an issue it can be fixed. Haha hopefully nobody else has any other problems because Crumble doesn’t try and make it right when it’s all said and done..AKindell92Version: 3.9.3

Opt-out Tips?!The app works alright, but I am giving them only 2 stars because I feel like they’re trying to deceive people into leaving tips on accident like just happened to me today. Here’s what I mean: Near the end of the purchase, they give you an opportunity to give the employees a monetary tip ... but it’s opt-out style, not opt-in. So if you’re trying to hurry and get your order placed and don’t pay close attention, you might get charged an extra $2 that you didn’t intend to. This is the only place I can think of that has an opt-out style like this: it doesn’t show that they are going to charge it to you until they also show you, MUCH more prominently, the Apple Pay button to complete the purchase. So if we’re in a hurry, we’re thinking, “Finally! After all those questions about my order, let’s wrap this up!” So we hurry to tap the Apple Pay button and double-click the side button to pay. Then, 😒 disappointment as I realize I just made a mistake, with the help of their app developers. Again, I feel like they’re trying to deceive people into leaving tips on accident like just happened to me today..2Chronicles16.9Version: 3.7.0

Terrible appThe app is very glitchy. It rarely works. Additionally when the DoorDash driver picks up your order, you have zero contact with them and are not given any information. My order was picked up by a driver who then proceeded to cancel my order which allowed him to get free cookies that I paid for. Then when I called the store, the employee told me the order was picked up and on the way. After 40 minutes of waiting, I called the store and they told me they could not do anything about it since the deliveries are handled through DoorDash once it gets picked up. The only way I found out my drivers name was “Greg” was from the store. Other than his name, I was given no information to even begin sorting out the problem. I then asked for a refund or a new box of cookies and the employee said no since only the manager could authorize that. I will never be giving them my service again after this encounter. If you’re going to make me use your app then make your app encompassing to where I can at least contact my driver. Terrible customer service as well. Reported this to the better business bureau..MpreulVersion: 4.2.1

There are some flaws…I love Crumbl cookies, but there are some definite flaws in the app. First off, it makes you turn on location services. This is a problem because if you send someone else to pickup your curbside order, the app won’t allow you to text “I’m Here” even if the person you sent is at the store. Second off, if you order a delivery on Sunday, the app allows you to place your order although the cookie menu hasn’t been released yet. There is no way on the app to later specify what cookies to put in the order nor to cancel the order, the only way to fix it is to call the store. Lastly, if you are in another state ordering the Crumbl cookies as a gift, they deliver based on your local time. For example, I am in Alaska and I ordered some cookies from an Oregon store to be delivered as a gift at 10:30. Because Alaska is one hour behind of Oregon, the cookies weren’t delivered until 11:30 their time. This is illogical, as to why would I want the cookies delivered on my time, when ordering from another store in a different time zone..CrumblhelpVersion: 3.9.2

I know you’re busy but….I knew the new store would be busy which is why I decided to download app and order for delivery. I wasn’t aware it would be thru Grub Hub so I was confused when the driver called me (angry) that the store was so busy and my order wasn’t ready. He ended up cancelling it which was understandable, a Grub Hub driver can’t wait three plus hours for an order. It’s even understandable that the store was too busy to get to my order but when I called this morning the person I spoke to didn’t even apologize. He just told me I could cancel the order and I’d be refunded within 5 business days and if I still wanted the order he said I would just have to do a new one thru the app. Which I did because my family was real excited about these cookies lol. So now I’m out $100 on cookies and not super confident they will actually be delivered. I understand the store is super busy, I was just surprised that the person I spoke to today didn’t handle it a little better. I also think it should be clear on the app or online that you do deliver but it will be thru Grub Hub and not their own driver..Anderso_2022Version: 4.0.3

San Tan Valley store. DON’T GO THERE!!!We tried this store tonight instead of our usual but will never go there again! Out of 3 of 6 flavors like Choc chip, PB choc Chop and German Choc cake. They also did not have any Ice Cream! Told the hostess how disappointing the selections were and just shrugged her shoulders and said those were the most popular (tell you something?). Ordered 1 I didn’t want and then she showed me the frame to add tip! Nice guy -I tipped! Then as we walked to get our order they rolled out a cart with 7 trays of cookies fresh out of the oven. Told the server we would like one of those and she boxed one up but said since the one we ordered had been put in the box and put on the counter...she could not take it back. WHAT!!!!! She was the only one that touched it... is there something wrong with the counter we should know about. I suggested that if the have cookies coming out to simply ask if we would like to wait. And we would have waited 15 minutes at least. Don’t go to this store. There were 6 people working. Maybe they should communicate with each other and host needs to represent the buyer!.S&LpresVersion: 3.8.14

Rude serviceI had just had major surgery and was feeling overwhelmed and it was my actual birthday. So I placed an order of 6 pack and a cookie cutter had it delivered to me. Well my order was messed up, they didn’t send my cookie cutter and had the wrong cookies. The DoorDash person was kind and stated she would go back and get the missing cookie cutter as well as get the correct cookies if the store was willing to correct the problem. I called the Crumble cookies in Concord NC the girl that answered the phone was rude I explained that my cookie cutter was not in the order and before I could finish she blamed it on DoorDash. I told her DoorDash was still at my home and she was willing to come back. The woman on the other end was so rude and nasty refused to correct the mistake, and hung up on me. I called back a different person answered I asked for the previous person name so I could file a complaint she said they couldn’t give out names I asked for the manager and she refused as well. I asked for a complaint number she told me to look online. How sad that this is how Crumble cookies treats their customers.NSW09Version: 5.10.2

Seriously revamp your waiting system / operation strategyEveryone I talk to about your company likes your cookies but absolutely hates the confusing system and wait times and many vowed to never visit again. I can only guess a majority of these reviews are fake or incentivized. I scheduled a pickup over 1 hour before I actually wanted them because I know how crazy your store gets, because I had the unfortunate experience of waiting 45 minutes in person at your store for cookies when there was no physical line. (Solve this by having separate queues for digital and physical orders / cookies ready to go for in person customers, or give customers a choice for freshly made with realistic wait estimates, I was told 10 minutes when it actually took 45) And despite putting in my order at 8:16pm with a “pickup time” of 8:15pm, when I go to pick it up at 9:20pm I had to wait an entire hour for pickup! And by that time the original flavors I ordered were sold out and an originally sold out flavor was available… seriously… fix this. At the cost of a mob of extremely angry customers waiting over an hour for their orders and frazzled workers working past closing to fulfill orders that should have been made 2 hours ago, you created the worst system that prioritizes making cookies fresh rather than considering that people don’t like waiting 1 hour for cookies, and would rather have slightly cold cookies asap. Hire an operations engineer. Seriously. If you already have one, get a new one..Nickname00119922Version: 3.9.0

Errors and bugsThis app has issues with it. Earlier I was sitting in the parking lot at the woodruff location and it was pouring down raining. The lobby was so packed, so I decided to do online instead so I could just run in and grab the order once ready and not deal with the hassle of waiting in line or getting soaked running in the car…I went through choosing the 4 cookies, added my debit card and proceeded to place the order. It gave me several error messages. I assumed it was because the time frame I wanted was unavailable, and decided to just wait until tomorrow (the next day). When I left and went to chick fil a I noticed I’d been charged for the cookies in my debit card app notifications. I called crumbl to see what time the order would be ready and they had no record of it. It also didn’t display in the app which I placed the order through. So basically I was charged for cookies I never got!!!! Now Ive got to wait until the order isn’t pending just to to request a refund for the money I was charged!!!!.BestsellingauthorVersion: 4.4.6

Lots to improveThe app is very beautiful and easy to use until you get to the point of needing to place a future order. When you select your store, that store’s hours of operations do not constrain the pickup time selection. So I can select a time when the store isn’t even open, like midnight, yet be restricted on choosing a date when it is open, in my case Saturday. The app is great for promotion however falling short on the primary function allowing me to place a future order. Oddly, when I attempted to place a pickup order later in the evening for a following day, the app restricted me from ordering at all, for any day in the future, because curbside wasn’t available. If the app is to be a primary funnel for online orders for future pickup, it’s failing to consistently operate beyond a current day. This prospective customer’s desire to spend a fair amount of money on cookies for a birthday hinges on a email to the store owner… what’s the point of the app again?.Hyper_RhinoVersion: 5.0.4

Terrible customer service experienceAfter reading the reviews I thought this would be a home run but, I was wrong. My recipient and I both live in Jersey, but I noticed the order was coming from Utah which I thought was strange. It was delayed in Tennessee (perhaps a FedEx issue with the flooding). It arrived and it was the smaller qty box (less than what I paid for) and the greeting was for someone else in California. My recipient had no idea it was from me and they had to contact customer service. I contacted customer service this morning as well. Nobody answers, instead they send a text back to you. I filled out the requested information (receipt order number). The text reply stated they were having trouble finding it and to send a screenshot of the order. I did…5 hours ago. No replies since. I have called again and got nobody BUT I got another text asking how they can help. Poor experience. No credit for what I paid for. My recipient still hasn’t gotten what I paid for…or my note..CurbhowlerVersion: 3.9.3

Things to improve please-Last week, app didn’t show weekly flavors for minis, but did this week. - I can’t seem to save choices in my cart and then edit at the end. I was sent back to deciding between catering, pick-up, etc. again. Annoying! -My catering order didn’t give me the option to add another box of different cookies - I would have added another 6 or 12 large cookies for our after-party. Would be nice to continue shopping. -I really prefer to shop anonymously until ready to purchase. I don’t think you need my details just so I can look at the weekly flavors. -Check out did not confirm my pick up date/time/location, and I was afraid to go back through screens since that always wiped out my order. Hope I didn’t mess up! -I wish there was a short description of the cookies on the first screen, and not just a picture. Then you should be able to click to add cookies to you box or click to see more about the flavor and the nutrition information. Instead, I am sent to another screen to see all the details of the cookie flavors (when i actually wanted to see nutritional info), and then drill down again to see nutritional information. The organization is easy to navigate, but it’s slow to go through the screens. And if you back too far, your order is wiped out and you have to start all over again!.KernisjVersion: 5.2.8

Terrible customer service!TLDR; Terrible customer service, bad user interface in the app itself. I ordered my first crumbl cookie order in the app store for a friend. However, immediately after placing the order, I realized the delivery time of ASAP meant an hour later (and at a time my friend wouldn't be home) and attempted to edit the order. Despite being placed 30 seconds before and not even having been processed, there is no function on the app to do this. Instead, the app tells me to call the store. I do so, and I have since been on hold for OVER AN HOUR; not only that, but at one point my position in the hold line somehow jumped backwards instead of forwards (from number two to five). There is no other way to contact the store or address order problems, except an online chat function with estimated responses of A COUPLE HOURS. The cookies cannot be good enough to make up for the bad experience and wasted money on cookies now delivered incorrectly as I've sat here on hold..Jennajay1995Version: 4.0.7

Rude staffI stood in line where it said to order . I was ignored. Finally the girl looked at me and asked me if I had ordered? Not sure how I could have ordered because she had not even spoken to me. Then I gave her my order I ordered four cookies. She said oh you want a six pack? I said no these are the cookies I want that equals four. no sorry or a smile nothing. Then she told me my charge I put my credit card in the slot and it sat there she didn’t tell me to take it out I just sat there she handed me the box and she said thank you and I said what am I supposed to do with the credit card why isn’t it telling me what to do and then she said just take it out! She was rude and disrespectful. I was there around 2:13 today at the Highlands Ranch location. This was my first time in the storeAnd that was a very rude way to treat me I realize you were having a hard time hiring staff but I think maybe some proper training would be nice. Plus she was dirty and had a dirty apron on and it kind of made me sickly.Floren rager highlands ranchVersion: 3.9.3

Will not use again.I had one of the cookies from a pop up food cart and it was really good, so I decided to order ahead. New menu came out on Tuesday, so I ordered delivery from app. 6 cookies came to about $32. Why? Delivery fee plus tip. Expensive, but wanted to surprise her. Ordered for 2:30-3pm delivery. Said it would be here at 2:35. Discovered they used DoorDash (would have ordered directly from there, probably cheaper). 3 o’clock rolls around, shows a second driver and still at store so I called. They hadn’t started making my cookies and said I was 10th in line and no idea 1,2,3 hours until I maybe received. Ordering several days in advance and paying so much for delivery, they should have had it figured out. Currently 3:30 with no updates whatsoever. Would not have used if I knew our whole day could be waiting on something to come. Now it is messing with our Mother’s Day and dinner plans. Must not just me as the nickname for this review “disappointed” was taken..Ruined plansVersion: 3.8.13

App crashingApp has been crashing for 2 days straight, and unable to open..BetinaRFVersion: 6.4.1

App CrashingCan’t open the app anymore to order cookies, crashes immediately on opening 😢.ShereburVersion: 6.4.1

App won’t openIt used to work. Not anymore. Useless..Uppercase NikkoVersion: 6.4.1

Crumbl is great the new update is notLove Crumbl, but the latest update to the app is glitching. I cannot open the app at all, it starts to open then crashes, which was not an issue prior to the update.Md9835Version: 6.4.1

TipWhy are you putting a stupid automatic tip of $3? Noway will I give a tip for someone putting cookies in a box.This isn’t a restaurant. Stop being so greedy it’s not a good look.Sushi girl 77Version: 6.4.1

Broken rewards featureCrumbs don’t increase despite completing tasks meant to do just that.AsgullspppppppppVersion: 6.3.0

Bad app good cookiesThe app is so glitchy and crappy. If you’re going to force people to use the app to see the mystery cookie, at least make the thing WORK.CapitalsunsVersion: 6.2.0

GApp doesn’t allow me to pay. I have tried multiple methods.Rich64445665Version: 6.2.0

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