Recreation.gov Customer ServiceBooz Allen Hamilton Inc.

Recreation.gov Customer Service

  1. Recreation.gov Customer Service
  2. Recreation.gov App Comments & Reviews (2024)
  3. Recreation.gov iPhone Images
  4. Recreation.gov iPad Images

Get out there, experience America, and bring home a story!

The Recreation.gov mobile app is your on-the-go solution for reserving thousands of incredible camping destinations. Return to your favorite spot or discover a new one by searching for the campsite that’s right for you.

The Recreation.gov app helps you find and book campsites and experiences, review location details for your trip, and quickly access information on existing reservations from almost anywhere.

Features:
• Search unique campgrounds and individual campsites across the country
• Discover personalized recommendations based on your location
• Filter search results by what’s important to you and your trip (price, amenities, site type, and more)
• View photos and maps of campgrounds and campsites
• Seamlessly switch between interactive maps and search results
• Check real-time availability and location information for individual sites
• Pay for select campsites and activities on the spot by scanning a QR code
• Learn about passes and tickets that get you into your favorite spots
• Review important details on activities, attractions, and experiences for your next trip
• Conveniently access your account information and all your reservations
• Find tickets, tours, and permits for amazing activities
• Access your digital tickets for a smooth check-in

Whether you’re booking a weekend getaway or planning your next cross-country road trip, federal recreation activities and outdoor adventures start with Recreation.gov.

Recreation.gov App Comments & Reviews

Recreation.gov Positive Reviews

False availabilityDO NOT use this app if you are trying to book highly sought campsites. I put it in my calendar to book a campsite when it became available 6 months out and kept looking and being confused by the fact that they either weren’t available for reservation, were first come first served, or were available but when I tried to book was told it would come available at 10am. At 10am they were suddenly all fist come first serve again. All of that was wrong. I finally went to the website and all sites had already been reserved. The availability information shown was completely false and ruined a vacation I had been planning for a year. I was so excited when this app came out and now will go back to website only..Version: 1.0.12

ExcitingIt’s so nice to have a site like this! 3 suggestions. When it comes to searching for dates there should be an option to select date flexibility. Along this same lines; when I put in certain dates it lists the available sites first (great!) then as I scroll down it’ll show sites that have different availabilities that aren’t a perfect match. When I click the button to “check availability” I want my dates to disappear and to only see their available dates. Or even if my dates stay, have them be a different color on the legend. Because I’d click away from my selected dates and sometimes only one or 2 dates would pop up and if I’d click on one of those dates, more dates would pop up. It must be a glitch. There should also be the option of saving sites that I’m interested in coming back to look at later. Not to reserve or hold the site, but if I’m doing a late night search I want an easy way to open up the app the next morning and find my favorite options. Hopefully these are helpful suggestions on improving the app..Version: 2.0.25

Payment glitchI’ve been using this app for a couple years and overall I’m completely satisfied. The one consistent issue I have relates to the transition between the cart and payment screens. When I’m relying on a so-so cell signal (which is often the case on the road and I’m doing reservations) I get an error message telling me to check my internet connection. Other screens spin longer, but eventually populate. The move to the payment screen needs a longer work period before it times out. I end up either losing the site because I can’t get to the payment screen in the 15 minutes or if I’m lucky, one of my retries has enough signal to go through. This morning it was 14:30 worth of repeated attempts to get to the payment screen before I crested a hill out hiking and squeaked in. This was 3 bars of LTE on Verizon so it shouldn’t have been that hard..Version: 2.0.60

EXTREMELY HELPFUL APPI can’t tell you how helpful this App has been for a guy like me who gets confused easy, is inpatient, likes to keep keep paperwork in order, doesn’t like waiting on hold and wants to know something right now. This app is extremely efficient & effective at giving information out about a certain place, availability and location on a map. The ease of typing in a town or location you want to camp, pressing search & the app coming up with a list of places you can then look on a map in the same app is amazing & is what I love. There might be other apps that do this or that better but this app is overall extremely easy to use. My wife and I use this app for all the National Parks and Federal Recreational Lands Pass for camping reservations along with my Disabled Veterans Access Pass. Once you make a profile and input all your info it will automatically fill it in when your ready to reserve a spot. I find this app as my go to for all my National Park needs..Version: 2.0.34

Not user friendlyIt’s rather an annoying website (and by extension, app). It isn’t user friendly, and there are no directions. It is hard to figure out which campsites are or aren’t available on certain dates. Also, I don’t understand what certain codes, like “partially available” mean. If you reserve something, even without paying, you can’t modify the dates for at least 15 minutes. I think it would be really helpful if there were clear directions, both on the website, and in the app. I would also love to know which sites were first come first served. I guess those aren’t available currently, bc of COVID? I wish there was a way to see all the campsites at one time in a chart, along with available dates, but I couldn’t find an option to display in that way..Version: 2.0.18

Best Government App that I useThere can be a few glitches, but the fact that I can have my permits for multiple federal agencies in one place instead of hunting for them across multiple websites is great. One facet for improvement is that the BWCA permits were not open through the app. Those are very competitive, and 2024 was the first year that I was traveling for permit day. I just assumed that I could use the app, and it required a computer or going through the website for that particular permit. I still don’t understand why since the permit shows up in the app after obtaining it. Maybe they can’t handle the volume on permit day when seconds matter (I still got my second choice)..Version: 2.0.87

OutstandingI was introduced to this app by a gentleman that I was attending a school with. Being new to the Oklahoma area it was difficult for us to find campgrounds that would be outside of our general area. This application has given us the ability to find multiple exceptional campgrounds, as well as see exactly where our campsite would be located within an area, and allows us to pick the site with the view that we would prefer to have. So far we have enjoyed camping at big Bend Campground in Canton Oklahoma, and will soon be enjoying a new campsite at Juniper Point..Version: 2.0.38

Easy to use and immediately up to dateWe were able to identify open sites and reserve them easily at Great Sand Dunes National Park for one night. Then we realized we had our dates mixed up for that park for reservations we had made a month ago. We then were able to identify open RV sites at Zapata recreation area close by and then cancel our reservation at GSDNP easily online so others could use it. They make it as easy as possible to cancel reservations online so others can use the spots if plans change or reservation dates get messed up..Version: 2.0.50

Fantastic app, but needs more detailed pictures of sitesThis app is very user-friendly and responsive, and quicker than using the website. There are usually pictures of sites within campgrounds, which is helpful, but one improvement I would love to see is for each campsite to have its own pictures associated with its listing. The old website had these, and when the website was redone, they disappeared. We found those pictures to be extra helpful for us, since our tent doesn’t just fit anywhere, and I can imagine others would appreciate that as well in trying to find a spot that will fit their equipment..Version: 2.0.12

It’s no different from websiteLike the title says its no different from the website which says a lot. Sometimes apps are missing things you can only do from your computer but this one is spot on. I like the map view but gave the app 4 stars because I wish there was a legend telling you which campsites were available, first come or not available so you could just look at the map and not have to click on site to see its status. I’m mainly referring to available to reserve vs first come first serve campsites..Version: 1.0.20

Very useful appI use this app multiple times a week as I plan a cross country trip. It’s generally easy to use and extremely helpful. One complaint - I wish you could view campsites similar to how you can view they on the desktop website. I like being able to look at the entire campsite and see what spots are booked when. Helps with planning, especially when booking at a busy spot, to know what sites will be available the next morning. It would also be nice to set reminders to book lotteries and popular campsites! It’s so hard to keep track of important dates!.Version: 2.0.34

Easy to UseI like this site because it is easy to use. It seems like a few new tools have been added recently too. There is now a “partially available” noted if your reservation dates just need to be tweaked by a day or two and that eliminates the guessing game that you often have to play when using other sites. Campground site maps could be a little more informative, and it would be great if more pictures were added, but I guess the adventure is out there and sometimes should be left unknown. :-).Version: 1.0.18

Timed entryIf possible, it would be helpful to model the app version identical to the computer version of the timed entry site. The app version does not show any timed entries available from 6am to 1pm. The computer version is unclear about whether timed entries are available from 6 to 1, as it only lightly gray’s out the calendar times, but lists a # of 28 in each time block. I suspect the # of 28 is what might be available for the next day, when calling in after 5pm to check availability for next day a.m. timed entry. If that’s not feasible, maybe X thru the unavailable 6 -1 timed entry blocks on the calendar to draw a more distinct clarification to those time slots not being available. The note on the website about calling in after 5pm is helpful enough information to maybe enabling someone to get an early timed entry for next day a.m. Other than that, great work on helping to make the National Park experience more enjoyable!!.Version: 2.0.34

CancellationsI have noticed that some people make reservations and then do not show up. the last trip I made to Horseshoe Bend there was a site across the road from me that was reserved that remained empty the four nights I was there. I think if someone doesn’t show up within 24 hours of the reservation beginning the site should be made available to the next person that wants to camp and the ones who did not show up should have to forfeit there campsite..Version: 2.0.47

Great way to see the country!We use this to help us find our next destination often. Easy to navigate and most parks have pictures of the spots to give you an idea of what you will have waiting for you. With our access discount we usually end up spending more time in each location. Great way to find the smaller and less well known parks that are usually less crowded and still just as beautiful as the better know ones!.Version: 2.0.31

Challenging reservation processI completely agree with, and understand the need for limited numbers of people to come into our precious and fragile wilderness areas. And I am thrilled that I finally come after two weeks of trying, got the permit for the trail I have wanted to hike for many years! Still, it is a nerve-racking process! I didn’t enjoy it but I’m all for it now that I have won, this prize! Thank you for protecting our beautiful backcountry wilderness areas!.Version: 2.0.86

Travel in times of CovidHappy to reconnect with nature and recently discovered this app, makes it easier to search for nearby nature attractions and to be able to book in advance so you don’t have to worry about getting a camp site is a big plus! The reviews on the camp sites from past campers helps to decide which one would work for the type of visit, eg. family or friends trip, etc. These nature trips made the travel restrictions during covid an easy alternative. Thank you!.Version: 2.0.6

Buying multiple tickets too hardUnsure if one person can but 5 tickets or if each Unsure if one person can but 5 tickets or if each person has to buy their own. It asked how many tickets and I was prompted for five names but under each name I could select multiple tickets. Would have been nice to enter only one name, email, license and buy 5 tickets has to buy their own. It asked how many tickets and I was prompted for five names but under each name I could select multiple tickets. Would have been nice to enter only one name, email, license and buy 5 tickets.Version: 2.0.16

Much Better than TVI spent the lockdown year browsing through this website each night and visiting all sorts of wonderful campsites virtually through out this gorgeous big country. I love how easy it is to use and the maps with satellite viewing as well as the photos of the sites. Booking a site is super easy and now I am tent camping and Loving it - fulfilling my dreams that were created when I discovered this website! Thank you America!.Version: 2.0.19

Public Lands; way better than hotelsWhile our government may not always be of, by, or for the people, these government trust public lands are our heritage and one of the most precious possessions we have as Americans. The app is very wel designed; reservations are incredibly easy to make, and more importantly, modify or cancel after the fact. You can easily enter the National Park lottos and stack reservations for fire towers here in Northern Idaho & Montana. Support your lands and our government trusts in some of the most beautiful places on the planet.🌎.Version: 2.0.12

Our Beautiful ParksWe love to travel the national parks. And this makes it so easy. We were just recently in Sequoia and you can download the art of line map and things to do in that park. Which is greatly helpful when you don’t have cell reception in the parks. This app was so easy then to use. The only other app that make visiting the parks enjoyable is an app called just ahead. I highly recommend the two in combination they are perfect!.Version: 2.0.23

Good app not serviceThe app is easy to use and fun to explore. We had a problem with our reservation and after being disconnected and sent to the back of the line twice, the customer service person said they couldn’t help me because my reservation was already booked and ended the chat before I could ask a question. Not helpful at all and extremely frustrating. If there was another way to book our favorite campground next year I would be trying that just to see if it was any better. But, no other sites book the campground so I guess we will be back..Version: 1.0.21

The key to the great outdoors!I have lived in Oregon for most of my life. Have only been using this App for the last couple years. I cannot express enough how much this app has helped me and my family explore and see more of this beautiful state! We are so lucky to have a App like this one! And so lucky that people are out there keeping the forest clean and green. The possibilities of where this App will take are literally endless. Every Ranger and employee that I have dealt with has been an absolute delight and can be a treasure trove of information. Be nice to them, and they may clue you in to a really cool look out or water hole. Can’t wait to get out there and explore more!! Thanks guys! And thank you Oregon and Mother Earth for being so beautiful in this part of the world! We all must do our part to keep our earth clean and healthy!.Version: 1.0.12

Still needs lot of workI have a hard time getting round in it to see campsites that are available on certain dates Just hit and miss to find a campground map or satellite view. I loved the old website of a year or too ago. When I look at owls reservations I can’t click on it to make a new reservation at same site or campground. I find it hard to navigate around and I don’t usually have that problem with website or apps. A 2 is generous..Version: 1.0.4

Gets the job done relatively painfreeAt least it’s consistent (no bugs and glitches), works well on a phone and gets you to what you need eventually. Eventually is the key word. Seems like the selection process could be a little smoother and less clunky w/ a couple of unnecessary clicks. You might make a couple of errors as you figure it out. Once you do, it gets the job done so you can get outdoors..Version: 1.0.23

Good but has issuesI like the general layout if this app, and the fact that I can see my existing reservations. But making reservations is an altogether different thing. For starters, it’s impossible to enter dates when the calendar opens since it’s off screen and you can’t scroll to it. And since the date needs to be entered before going to the next step, that’s where the process ended for me and I went to the website. So, it’s a nice app for many things, but it would be great if the bugs are resolved..Version: 2.0.31

Frustrating a Bit, but overall 5 ⭐️sA bit frustrating when booking for a weekend of a site we have used for several years and book a year in advance, we have to pay two service fees in order to get the full weekend. That is something we have had to do for several years, and for separate sites. I would love to talk to someone regarding this. We have spent lots of $$$ that is not necessary. But, love this place..Version: 1.0.23

Not made for smart phonesIt’s as if these site designers are paranoid ( govt beauracracy ?) The security is tweaked higher than a banks. And then just when you are getting frustrated getting onto the site using a phone it sends a message that you need to wait 30 minutes before trying again. When traveling it is not always possible to use a laptop which I am guessing is much easier ? And then the thing about “ nicknaming “ a review..Version: 2.0.20

Surprisingly well designedWith a world filled with increasingly questionable apps, this one is surprisingly well designed. I’ve used it to reserve trips in the wilderness and campsites at national Parks and it always worked flawlessly. There was one occasion where I just couldn’t get the website to work but the mobile app allowed me to complete the transaction.I’m feeling like this is a required app if you like camping and hiking..Version: 2.0.38

Can’t log inCan’t log in on the app on the phone. I can log in on the website. When logging in on the app get error message to check credentials. These are the same credentials I’ve used for years. The app is practically worthless since I can’t log in. I’ve seen where others have reported same issues on recent reviews so seems to be a problem ..Version: 2.0.32

Easiest way to make a reservationWe love this app! Easiest way to make a reservation. Love that you can actually see all of the sites (well, the ones that have pics - how hard could it be to have pics of ALL the sites?), maps are great, availability is easy to check. This app should be the Gold Standard for campsite reservation apps. Why can’t ALL public campgrounds use this?.Version: 2.0.16

Only 1 complaintIt’s a solid, useful app. Only wish the ability to modify a reservation could be expanded. I arrived for a reservation only to find out that it was impossible to get my trailer level, so much so that I would have been afraid to unhook from my tow vehicle. There were other/better sites available that had not yet been reserved, but the app didn’t offer the ability to make the change - I assume due to some time constraint?.Version: 2.0.27

App keep crashing on iPhoneI have iPhone 13Pro. I am not sure why but for past few months the app is keep crashing every time I try to make any kind of reservation. I always end up going to the website which works fine. This App used to be really good last year so not sure what update has just made it worst. I still use the app for browsing purpose for now but for reservations, always have to go to the website. Hope you guys fix the bug very soon!!.Version: 2.0.64

Don’t use for Zion Shuttle ticketsLike others mentioning trying to book for highly sought after tickets, this doesn’t work for shuttle tickets, either, if it’s busy. It doesn’t show ‘not reservable yet’, doesn’t refresh well, and just cannot compete with those trying to get tickets via the website. Unfortunately, without shuttle tickets it’s very difficult and is significantly more expensive to get to any decent hike (besides Watchman trail) without the shuttle tickets. Save yourself the extra stress and heartache and try their website instead..Version: 2.0.14

Works on the fly!Love this app. It’s easy to maneuver around and find a site. We pulled into a campground on a Sunday evening after driving all day. We only needed a one night stay. I pulled up the app and looked to see what was available. Then we drove and looked at the available sites and reserved one in less than 5 minutes. Great (as long as you have cell service)..Version: 2.0.25

Crazy Easy, Huge FanNew to the app today. Wow! The information readily available and easy to access is incredible. Wish I had this app when the kids were young for those weekends you wake up and wonder what to do for the day. Love, love the listing of places within a certain distance of where you’re located. A great app to discover places you never new existed!.Version: 2.0.21

Love ease of useBeen using this website for three years and love it. Started using the app about a year ago. Being a non-millennial, 65, phones are not my go to device and it is more difficult to visualize then using a standard PC/browser. Having the immediate access and the ability to modify reservations anywhere through my phone is awesome..Version: 2.0.5

Fast and efficientThis is a great option for booking a campground!.Version: 1.0.7

Convenient!Love this App! Great way to keep track of all your bookings and information. Love the favourites list! It helps me keep track of things I need to book coming up.Version: 2.0.33

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