UnitedMasters Customer Service

UnitedMasters Positive Reviews

This is the futureI’ve really liked that they’ve made their platform so easy to use and readily to distribute music to all the major platforms without jumping through hoops or any underlying incentive and inconveniences that are brought to a lot of artist these days in the shape of false promises and hidden agendas. The concept of owning your music and reaping majority of the financial compensation is a dream for a lot of independent artist that UnitedMasters have fundamentally mastered. I love what Steve Stout is doing for the fast paced and streaming oriented music landscape. Independent artist substantially have more freedom and the access to major streaming platforms. UnitedMasters is not the wave. It’s the future of independence and distribution. 5 out of 5.GeedyWeedy618Version: 1.0.0

THIS COMPANY IS A SCAM*** IVE BEEN with United masters for years *** I’ve never seen a single penny and I have over 50k streams ! It’s truly sad how they falsely advertise things that aren’t actually true . Like In reality nun of what they say is true . They’ll sell you a dream and take all your money and percentages of your music ! How does that work ? ** BE SMART switch to CDBABY / DISTROKID , those are reliable companies who won’t scam you and love helping independent artist make a living. ** AGAIN this company isn’t it . •Major SCAM ALERT **.PRETTYBOIELIVersion: 22.12.2

Fun app ButHad the app for a couple weeks now and one of my songs is about to get released and the process was simple ! But now that it’s being released I’d like to pitch it to their list of brands they offer which is the main reason I got this app and I’m unable to do this because a step of adding Facebook and IG as an option stops me from completing the process of submitting. I’ve try numerous times on my phone and on my computer and I can’t seem to connect Facebook and IG to so I can finish the process because an error pops up everytime. Can someone please help me get this resolved or a way to bypass this so I can submit my music? Thank you! 🙏🏽❣️ Love and Light!.CamtooliveVersion: 22.6.0

It’s ok...The app is ok the only problem I have is not the app but with the limited platforms they distribute to. They don’t distribute to Pandora nor Tik Tok just to name a few so you can’t maximize your songs fullest potential. Also it would be nice if they offered sync opportunities for tv & movies like songtrust does. It’ll be nice to be able to add a music video for video distribution. I could go on with the features that should be added to make this a complete solution for independent artists. I also seen a handful of part time artists use this app with a horrible mix & you guys still submitted it to the various platforms. Where’s the quality control?.Street2kVersion: 1.1.2

ImprovementsSo far I like using United Masters as a distributor but my only issue is the customer service and the inability of us, the users to takedown songs when want, on our end without having to go through customer support and waiting for a response to issue takedowns of a specific song or project. Distrokid allows it’s user to issue takedowns on our end which makes things convenient for us the artists. So the only issue here is that United Masters should add a bit more convenience for its users, specifically for issuing takedowns. If they can improve on this I won’t even consider going back to Distrokid..SCINDELLVersion: 1.2.4

Love but needa fix the bugsThe app is very user friendly! Makes keeping up with your stats while on the go very EASY! I’ve noticed a couple of things while working with United Masters that do need to be fixed though. I’ve not ever been able to link all of my socials and lately the map feature isn’t updating. I had a release about 8 days ago and I’m seeing all the streams, but not the new tracks on the insights page. If ya wanna check it out , it’s called Trippin’ by KLIZ ♥️ Think you’ll love it 💓🫂.KfimpVersion: 24.2.0

Label option ?There should really be an option on here for artists to do multiple uploads , most musicians I know are Involved in many bands not just one , plus in this day and age it’s a time of technology Allowing us to be independent , no one needs a record label anymore when we have things like United to help us . You can manage your own career right off your phone . It’s a beautiful thing , You guys have done a great thing here , please consider adding a feature like this ..Eden BurningVersion: 1.0.2

Best distribution appI found UnitedMasters when my friend tagged me in a post about it on TikTok, and I’ve been wanting to release my album for a long time and I finally found out how to do it. I submitted my album and within 3 days I got an email saying it was going to be released in just 7 days. I’ve tried other distributors and no one does it nearly as fast as UnitedMasters. I’ve literally released 2 songs in the span of 9 days and I’m going to release a new album on April 3rd.Yuh yuh asf😻Version: 1.4.5

Love the app but inaccurate.I love the app but the numbers aren’t always accurate. For a month my streams stayed exactly the same on the app but on the main website were updated. Even not my streams for all time don’t match and not a single one of my master links work at all. Non of them are fully linked or operational. But via desktop I can find them. Shrug great app tho also highly irritating that every time a bug is fixed I find a new issue.Get trolledVersion: 1.4.1

If you are an artist who is serious this is for youUnitedMasters has got me through the toughest times imaginable as an artist starting out 3 years ago they made it easy for me every step of the way! Your music is a business, this label is a business if you treat both as such you will have absolutely no issues or problems. I’m proud to be a select artist and plan to continue my journey with music through them!.Lil grouchVersion: 22.12.2

The new plan set upI loved this app until that new free plan for none select artist where the only have your music on Socials media platforms that’s corny y’all need to put it back for even for free artist thats not far to us come on for real why treat us like that and y’all making 10% but for the artist that y’all ain’t making no money from they get everything that don’t even sound right.FrankieFlairzVersion: 23.21.0

🤍Its a really amazing app but when I try to make a new release it’s not letting me and why do i have to connect to my paypal i don’t even have paypal so im confused and when you copy link to pre-save the song it gives you the option to play the song while pre-saving like what’s the point of allowing us to pre-save the song if your just gonna play it? so yea that’s what i don’t like about the app.Ilomilo444Version: 22.10.0

401 ErrorI’ve been using the app for a while and it logged me out like months ago and hasn’t let me log in since. It says “401 error” or something like that and refuses to work. I’ve uninstalled the app reinstalled it, restarted my phone, and just left the app alone to see if it will fix itself. I’m just now making a statement about this due to me releasing something and wanting to see the statistics on the app, get back to me soon please. An “option” is to clear the app cache but you can’t do that on iOS at least for me..Hotoke_ShoVersion: 1.5.1

Love this app butI can’t take down my release rn I used to be able to but it’s always been kinda funny I can’t even see the text properly to take down the release, and it’s having service issues hope this gets fixed soon I only re-recorded some new tracks and uploaded a new version of the album two days later than planned but it won’t lemme take up the other version with a lot of throwaway tracks.RamboslimjimtimVersion: 1.4.4

The only way to distribute!The United Masters app is not only appealing but easy to use! It’s overall upload to distribute feature makes it easy to release tracks any and everywhere and keep up with my independent grind including my social media stats just like the web platform! What I like most is the ability to chat with support directly and submit to exclusive offers from my cell phone..BiGMiCK007Version: 1.0.0

Idk… likeIma give it a 3 because it’s cool and all you can put your music up “everywhere” which is a lie. And then once you miss a payment they take all your music down off a lot of platforms that you would happen to get a lot of revenue/attention with. TikTok, Facebook, and instagram had my songs up there where I could add it to a story or something but now it’s like they don’t even know who i am trying to search “whoniethegreatest” nothing pops up.. soo what’s really going on?.TGEwhonieVersion: 22.7.0

To strict.Going back to my old distributor. They send you back to edit. You edit. You pay for the dolby masters? To bad need to pay for it again and again. For each edit they find and want you to correct. Its a appealing app. But its a money sucker. Gets suckers like me who just want to do things how i want. Im an artist. My album name cant be the same as my artist name? Come on. Way to strict with the clean tracks too. I didn’t have any of these issues with my old distributor, so I'm going back to them..KessicoVersion: 23.6.0

Easiest Distribution everI really like how easy and simple it is to distribute music through the UnitedMasters Platform. The only drawback is the 10% royalty that they take. I’m still waiting to see these branding and other opportunities they keep promoting. I released my son Taesounds song called Sidelines, and they are usually pretty good with the streaming numbers. Don’t forget to search for my Son, Taesounds, and stream his music..I TiffinphillyVersion: 1.0.1

Kind of DisappointingI think this app is a great idea and a good way to get music on streaming platforms, but I make beats and have tried putting an EP out with just some of my beats and every time I submit that EP I get an email saying it was flagged for containing unlicensed samples. I made sure when selecting beats for this EP non of them had samples and they were all my work, it’s really frustrating especially when they don’t email back or it takes a day or 2 to review your music for upload..Salad BeatsVersion: 1.4.0

One thing...This app so far has worked great for me and nothing has gone wrong. All my songs get where I want on the right time. But they don’t respond to emails! I emailed them once in the past and they responded but after that my other 5 attempts at emailing them have shown no response. And that’s the only way you can contact them. So if they don’t respond to your email, you’re completely in the dark on what to do..YakieyakeVersion: 1.3.1

Skeptical but willing to tryI have to admit I am not a fan of free distribution because with every up there is a down but that doesn’t mean you shouldn’t give an open opportunity a try. I will see how using this app goes but so far based on what I’m seeing I like how easy the interface is and how hassle free the release goes..KEANUXLVersion: 1.1.2

Great App!First off, let me say, this app is great for beginners like myself. My friend put me on United Masters after she heard my song. I love the app, it’s very easy to use. On the support side, I’ve contacted them in regards to my artist name. Although I understand the difficulty I have to go though to change it... I’ve contacted support almost two weeks ago and I haven’t received an email. Can someone please reach out to me, soon? Thank you for your services! 🙏🏽✨.CreoleLady92Version: 1.1.1

Withdrawal thresholdThe app is great been using it for a little more than a year now. One of the only issues I have with it over other companies is the stupid fifty-dollar threshold if you are not a select artist. The fact I can cash out instantly if I was a select artist is a turn-off for me. Overall it's a great application but the threshold is a problem for me considering how much you get with select already..TriziktvVersion: 22.12.2

FittisThis this is a very good thing for young artist a very good thing for us.FittishitsVersion: 1.2.2

Uploading ProblemIt’s alright but my music has been pending for awhile, How long does it usually pend for?.StraxzVersion: 1.2.4

RandomAn innovative way to expand and dissect the endless possibilities of creation and Omarion within the industry of music and entrepreneurship. One luv.🫀34Version: 22.12.2

Dolby GlitchRecently today , I was purchasing Dolby Mastering for a release and was charged 59.99 USD instead of 6.99USD When I phone apple customer support they say 6.99 is recorded. On my bank account it says “united masters” Not “Apple” Which is a major system error or someone really charged me 59.99 for a Dolby Master smh Can’t even get support or customer service from any party involved.YyzyegjamVersion: 23.19.1

Was good, not anymoreI used to upload music no problem, now it only posts to instagram and Tiktok. How is that useful? All my listeners are Spotify and none of them can listen to my new music.MLG PRO A113Version: 23.17.1

Artist or producerUnitedMasters are a huge blessing to artists and producers trying to get their music heard. I am excited to finally have my originals out to the masses! Questions or concerns? The team at UM are quick to respond with emails! Excellent customer service!.Tribble clefVersion: 22.12.2

Best PlatformVinnin on all platforms this is the best platform for music artists 🤧📈.TKN_KombatVersion: 1.4.5

GoodVery quick customer service. The app itself is easy to navigate and use and aesthetically pleasing..Chica7772Version: 1.4.4

Awesome app !!Literally so easy to use and free !.AnikachochoVersion: 1.2.4

EmailThe app seems great but y’all don’t check your email?.DonmillarVersion: 1.4.2

Good app, but bugsI love the app, and it’s a really cool idea, however I couldn’t quite give it 5 stars because I keep getting kicked out of the app saying 401 error: unauthorized and I have to delete and reinstall the app to actually sign in again. Please fix and I’ll give 5 stars.Mr idk and idcareVersion: 1.3.6

ReviewAn excellent way to distribute music.XtribalwaveDBVersion: 1.2.4

@3rdprtyPerfect app.FarnamthefgtVersion: 1.2.4

Step by Step AccuracyAs an aspiring artist and producer releasing singles for the most part, I find this app to be amazingly clean and reliable for online music distribution, this is coming from an artist who mostly drops singles though :p.HELLSGAMEPLAY666Version: 1.2.2

C’jayeThank you; great platform for independent artists...God Bless.ChristianjohnVersion: 1.2.1

Used the app for whileI’ve used UnitedMasters for quite a while, and it’s all worked amazing until now. You guys are not approving or declining any of my songs and has left it on pending Even when it’s past it’s due date. Can you guys fix this issue.The douche lordVersion: 1.2.1

Amazing.!Si easy for up coming artist like myself to upload your new tracks and build up your own fan base ...! 💪🏻.9digoVersion: 1.1.2

Can’t remove musicCan’t remove music, please add this feature immediately.Mystery guy manVersion: 1.2.0

Trying it outI saw an advertisement so I downloaded the app. So far so good. Waiting for confirmation on my upload. Then I’ll check Spotify and iTunes and give you guys more feedback..Jeffery747Version: 1.2.0

AestheticAesthetically pleasing. This app too drippy 🥶 everything about it drippy.SLYGHTDRIPVersion: 1.1.1

Love this appLeaky music all year! This app allows me to release all my music easy as possible!.Potok philippeVersion: 1.1.0

Amazing Company!Everything’s gets done through the phone! Fantastic, keep it up UnitedMasters! 👍🏽.TheguywithswaggVersion: 1.0.2

All time statsEvery single time I try and look at my all time stats it says it takes 48 hours for streaming data to appear and then I can’t go back to the other ones until I completely restart the app. Overall I’ve gotten good service tho.VIRGIL 777Version: 1.1.0

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UnitedMasters Negative Reviews

Experience / Terrible serviceAs an independent artist. I’ve been distributing my music on this app for 3 years on certain streaming plats and got a lot of plays/streams from it too. What upsets me a lot is that for all these years united-masters was supposed to be a free distributor and they took that away from us. And now if you don’t switch to select (aka premium) they can and will remove all your music without paying you. They still owe me $2K dollars. Their service is so terrible and wack. I’ve never been this mad in my life and i don’t want any other artist to go through this. I have completely switched distributors and i’m never using unitedmasters again and i definitely would not recommend anybody else to. If you are an artist especially an upcoming one please use distrokid, amuse, or something! Any distributor that’s not unitedmasters because they do not care about their artist, they are just money hungry and they are scammers. They are making us pay $60 for a plan when there’s literally other distributors that provide you plans for like 25-30 dollars. And way better than this crap.Yrn ShxrdVersion: 23.20.0

Just Don’tI would give United Masters a lower review if I could. I was just double charged for being a “Select Artist”, after I reached out to Support over a week ago to tell them that their billing info was incorrect. Earlier this year I tried releasing a cover record, and was instantly denied by the website for using an artists name in the Writers section that wasn’t my own. Their support team is absolutely dreadful. Half of my EP wasn’t distributed to Facebook’s audio library. When I asked them redistribute in an email, someone reached out to me two weeks later and said the EP would get released to FB; it hasn’t. They rely on a glitzy social media page, and “partnerships” that really do nothing for artists to encourage new sign ups. However the actual support artists get is dreadful. Despite being a “Select” artist, my billing is still incorrect, and I’m still getting 80/20 and 90/10 splits on my royalties. This month, my royalties from major DSP’s weren’t even reported. Just absolutely miserable. Choose an actual distributor..Gregorder David DouglasVersion: 1.5.6

UnsureIm on a free trial but tmr it runs out. Now paying 60dollars to me isn't a problem thats little money especially when ik im good enough to make that bakk. The main problem i have is where united masters genuineness ,i think they would genuinely Screw me over. For example why would i wait 45-60 days to get paid after all that time just for you guys to potentially hold my money without ever letting me even see how much i been making FOR 45-60days that is extremely waxk and scam like. I seen so many threads of artist who aren’t even big and did everything right which is get their MUSIC played and united masters just finesses them for their payout with them ever touching it and paying 60 dollars essentially for nothing. So yeah is it worth it? im not thinking so there’s no real love nor transparency here just wait 2 months to possible have wasted valuable time u kan spend at another distributor..Duhxx TRUHVersion: 24.1.0

UnitedMasters is not better I think it’s worseI don’t think UnitedMasters is really who they say they are! This is stupid I have only 6 songs released 3 of my pending releases or pending songs were supposed to be released a couple of days ago, can you imagine It’s still there and they’re still claiming they’re going to release it on the release date which was 3 days ago this is totally madness you’re bringing me down instead of lifting me up. You guys made me lied to my fan base and then all the people who follow my music I gave them the song title and the date my songs was going to released so that they could stream when it’s available now I have more than two thousand plus messages every one is complaining I’m not a true artist and I don’t respect my fans. I had hope when I first met UnitedMasters but now I’ve lost all hope and trust because for what you’ve done gives me a clear example that you won’t even DELIVER MY ROYALTIES!!!!!! I gotta find a better distributor.GhyybjVersion: 1.1.2

The Worst Distribution Company (App) EverThey tell you that you have so much control over your music. The only thing good about them is that you can upload music on the go, but everything else is horrible. If you not a major artist or company they will give you the run around. First, if you have any problem with anything the only way to contact them is through email(which it take them 1-2 weeks to email you back). No number to talk to anyone. Second, as soon as I signed up for the “Select Artist” my account got hack and changed all my information. Third (most important) when it’s time to collect your earnings they tell you. They will deposit it to your PayPal(the only payment option) in 45 days after you earn $45 I been having more then that 4 months ago and still haven’t gotten paid. I wish I could give them no stars.Mlove225Version: 1.5.0

Nothing but issues from day 1As an artist you should not have to work this hard and do their job for them. First I had issues with cover art. After paying to have a graphic cover for my single tell me why United masters uploaded my song to someone elses platform. Mind you I’m still in my 2 week free trial and this experience so far has been awful and a joke. They have managed to ruin something so important to me. The craziest part is that they ask you if you already have an apple account & gives you the option to connect it. But I clicked the option stating I did not have an apple account and they still uploaded my song to someone else’s Apple Music . I wouldn’t suggest this app to a soul. They never even send you a link that contains the link to your “new account” they never created..KwajelanneVersion: 22.3.0

Company Has A Few Bugs to FixLet’s start with customer service. You will never get a response to your email. So if you have a problem, the problem may or may not be resolved and you will never receive a response to a solution. Taking down music, they make it look easy but there are still a few glitches with this interface. You can confirm take down but music would still be live and they do not instruct on how long it’s going to take for music to be taken down. Earnings Dashboard doesn’t really provide a break down of how many plays you are getting paid for. They just give you a dollar amount and say this is what you made. This make me feel real uncomfortable and I feel like they can steal our money without us having documentation to prove it. So if you earned $1000, they can give you $500 and you can’t even determine if this amount is correct or not due to the lack of statistics. They will also delete your earnings dashboard. Great concept, but this app and company wasn’t ready for the workload. They either need more staff or figure out a better system that will make this idea the game changer that they are aiming for..Curt2108Version: 1.4.5

Some major issuesThis is app is the best app for you the be able to distribute music. But I do have some issues with it. I made some mixtapes and I put a track at the beginning of each of me talking and welcoming them the mixtape. They approved one of them but all the others were declined due to “snippets” for the first tracks of each mixtape. So I emailed them about them declined like 5 or 6 but approving one. They never emailed be back about that. But the email back all the time about other stuff. The only times they have never got back to me was when this happened and when they put my music under the wrong artist profile and the name was also spelled incorrectly. Other than these issues I haven’t had any problems..JokerGuyWithJokesVersion: 1.1.2

It used to be goodThere was a point in time where I recommended united masters to everybody, I knew who wanted to make music because they let you do so much without needing to pay, but recently they got rid of the option to choose your own release date, I sent in a request three years ago to be able to distribute music videos never got returned, I’ve had projects sent back to me because a Coverart, which was the song title with a picture of a butterfly that i drew. I think it is amazing when you have Select but outside of that when you’re actually upcoming and don’t have the money for Select it basically puts you at the bottom of their relevancy list.DFR FatalityVersion: 23.6.0

HORRIBLE & UNTRUEI uploaded my first EP on united masters a month in advance a month later it was approved for delivery but on the target date my music was not released, I've sent more than 5 emails asking why and what’s wrong because they haven’t flagged it for any error but I can’t get any response from email & they don't offer a #, this I disappointing as hell , my fans and followers have been stalled out and waiting since Feb 14th and today is March 11th ... you do the math , im still waiting! & Oh yeah, they won’t allow my project to be deleted for 90days so that i can release under a new distribution company , in other words they won’t DROP MY MUSIC ! I feel like I'm stuck in a deal with a major label & they’re holding me back! Please don’t use United Masters if you're a serious artist, they’re not a serious business!.Iam_yungdoeeVersion: 1.2.0

Trying to remain humbleI started using UM in 2020 it was cool I was excited but I’m really considering releasing my new music w/ someone else because, UM has not been giving me all of my streams I wasn’t hip at first because my numbers was rising but as I started seeing I was getting thousands of views on Social Media and they are not being accounted for it’s really upsetting me I am very slow to anger but when it comes to my music and what I create I want my revenue I’m tired of these apps keep shorting me not just them but these app developers playing in my face I had more streams in 3 hours on Instagram than I did in a few days on Apple so how is it I made more money from Apple streams this is absurd Sincerely, Toni1luv ✝️♥️.CR.LOVERGIRLMUSICVersion: 22.9.3

Not pleased at allFirst let me start by saying , they’re quick to flag your account for whatever reason, but it has now been 3/4 weeks since anyone has been a able to tell me anything other than it’s been pushed to priority status. The only way to contact them is through email. No contact number. What happened to all the great things and advertisements I was hearing and seeing about this platform? Their performance does not live up to expectations I thought I was going to receive. Their good at gassing you up to believe the hype I guess if you go for that type of thing this is the place for you.👎🏾👎🏾👎🏾👎🏾👎🏾.Bigslim1221Version: 1.5.6

Extremely subparThe only thing UM is good at is marketing their product and getting your music posted. From there on if you have any issues such as your account getting hacked (happened to me) your music being taken down with no explanation (happened to me) issues with merging your previous artist profile with an updated one (happened to me) and any other issues—guess what? Their customer service will absolutely abandon you only to message you back 5-6 months later asking if your issue got resolved. I’m moving to distrokid where I used to never have these issues. Highly do not recommend..MosteeeeeeeeeeeeeeeeeVersion: 23.21.0

Oh so y’all are taking away my music?So y’all just gonna delete my years of work because I won’t pay for your premium? Yeah I’m good. Y’all have been slowly taking features away from freemium subs for the longest, guess now it’s officially gone. I’ll be switching distributors. They have a copy and paste response they use to reply to reviews like mine that claim this is to help new artists find their footing, which is why it’s called the debut plan. That being said people with years of music released already are NOT new artists. You are FORCING us to either A:pay for your subscription service after years of it being free. Orrrrrr we just switch distribution services..JagdyehshsjejVersion: 23.11.0

Absolutely terribleAfter being a loyal client for years and having a ton of music up. Due to money grubbing CEO’s. I’m now being told if I don’t give this company more many, all my work will be taken down! I am FURIOUS! Mind you, the customer service is awful and took me over a month to get a release off of another artists profile and on mine, the services they offer pale in comparison to Distrokid and they have the nerve to ask people to pay more for the premium? The whole reason people used United masters was because it was reliable and free. A whole game changer. Now I’m scrambling to see how this will affect me and my fan base and how to fix it..TripleXCheetoVersion: 23.11.0

I don’t recommend this app at all, let alone buying a subscription.I got the premium subscription and nothing for it, my songs keep getting flagged for copyright even though they’re original and I’m not using any copyrighted content. My artwork keeps getting denied even though they’re crystal clear and show the text and everything. It takes so long for them to review your songs just to deny it, and even with a premium subscription, it feels like you still have to release your song 2 weeks later because when I select the same date my songs don’t get accepted. This app will not feel welcoming to you, use some other distributor..Moe thanonVersion: 1.4.5

Horrible Don’t use their service!!!It’s horrible it’s like your a slave they won’t let you have your cover art that you created and they only let you put clean songs on there and you only get 90% of your royalties and only let you steam on 4 different platforms but you have to buy 100% royalties for $60 and then you get all your royalties and they pay you nothing don’t use United masters I’m going to switch to tune core and I will make sure to tell people about your horrible Service and it’s like being a slave they pay you nothing for your songs because they make profit off of it ..Rell MillVersion: 1.5.5

UnbelievableI’ve been using UnitedMasters ever since it first came out. It seems as if they have gotten Money hungry now days. I just got an email telling me basically either pay the 60 dollars or they’ll delete all my music. I’ve spent years making music and some of the tracks I have on Apple Music I don’t have access to the files anymore. Then they said that your music will only be released on tik tok and instagram. I will be switching over to Distrokid soon. I used to live UnitedMasters but this right here… it’s not it..YmcaliVersion: 23.7.1

Releases go up incorrectly every single timeEvery single one of my releases shows up incorrectly ONLY on apple music EVERY single time. they even managed to mess up my latest song “D I A M O N D S” by putting “D I a M O N D S” they will always find a way to mess ur release so that u look like ur stuffs not together on the day of ur release. but they dont care. they just send u the same copy and pasted message and fix it in 3-5 days. NEVER can they just have it right the first time, because thats asking too much. UNITED MASTERS DO BETTER, and stop lying like yall actually care about indie releases , cause ur actions shiw that you clearly dont care..ReviewRILEYVersion: 22.5.1

I cannot even log in.I was making an account on my phone and went through the process of doing it. After putting in all my details it asked me for my artist name. I did not put one in but got a text while i was on the app. I exited the app and now have been unable to use it. It will not let me finish making my account and when I tried to log in I got a 401 error. I also tried making a new account again but it said my account had already been made. I was even able to change my password but it still kept saying error 401..Zach.morrVersion: 1.5.5

Won’t let me become a select artist!!So I paid the fee to become a select artist twice now, and it went through both times. However, it still doesnt register on my profile. It won’t let me keep 100% of my royalties be of this, I can’t participate in any of the select artist exclusives, and I can’t drop any more than one song a month because of this. I’ve paid over $120!! For nothing! I have faith in this app if they would just fix this problem everything would be perfect!.Kai-RiftVersion: 1.4.6

Terrible customer supportThey submitted my release under the wrong artist profile - so I had to send 4 emails to even get a response for them to respond to the issue. 10 emails and 2 weeks later - they moved my release to another incorrect artist profile. Now I’m patient enough to reach back out and fix the issue but I was very clear and provided more than enough information to have them fix the issue the first time. Really unfortunate because I had already upgraded to the United Masters Select plan for $60 and was really looking forward to using the service in the future..Austiin_Version: 1.3.7

Horrible ServiceThis is a horrible service to use for music distributors. I’ve uploaded my 9 song EP on this service May 2023 and it never got approved until June 26, 2023 to be published on July 16, 2023, now within all of that waiting it is July 18. And still I could find my music and nowhere on any platform but yet united master says my music is live. This is a very horrible and disgusting service to use if you want to waste time searching for help that you will not get. I have no more time searching for my music to be uploaded after 3 month’s waiting..RodneyCSJVersion: 23.13.0

Liers don’t winI feel like y’all need to update y’all page and change that review that been sitting there for 2 years, the promotion is alllll wrong, at least let people know we have to literally pay yall 60$ a year just so we can drop something under 10 days and then not even just that if it’s “blurry” it’s sent back so can y’all please fix something about y’all company, I understand y’all trying to get money or w.e but don’t be surprised when y’all ratings go down for something like this - Artist 🤦🏾‍♂️.DeletealltsVersion: 22.4.0

DisappointingSo I have a couple problems with this app. I had submitted a song that I recently worked on, and it was supposed to be released two days ago, but it's still pending delivery. I've emailed them a couple times about this incident, but they haven't replied back. My fan base has been askin when ima drop new songs and I have an EP on there as well still pending delivery like bro come on. I don't what's happenin over there but this is just disappointing. I used to have respect for this app, but now I see that it's terrible and untrue..GodsSurvantVersion: 1.3.6

FakeI posted my song 3 months ago and it went live I got the streams and didn’t receive any royalties I keep emailing them I get no response the whole thing is fake the app tells u things days not true like it said 45 days ur payment will show it’s been 60 days and everything is the same I’m disappointed cuz I worked hard for the streams and can’t even get rewarded for it I have more music I want to release but if one song not working how do I trust them wit the rest don’t put ur music on UnitedMasters they steal royalties.DoeBakerVersion: 1.3.1

Scam! United Masters app attempted to steal sensitive dataAs a music artist, I downloaded the app awhile ago and forgot about it. Fast forward, I opened up my iPad one day and Apple notifies me the United master app is attempting to access particular photos in my photos app. These photos were of my sensitive tax information and provocative pictures that contained nudity. Why would the app try to get these pictures?? They must hire some shady people. Be warned. I deleted the app right away.. and now I’m paranoid if they were able to access it somehow. Not cool United masters!!.Musician and writerVersion: 22.6.0

UnclearSays my album art has hate speech, extreme violence, or minors participating in illegal activities… my album art absolutely has none of this. Nevertheless, the app insists it does and refuses to let it release. Despite repeated explanations, it keeps giving me the same stupid excuse. I’ve had to push the release date back multiple times due to this apps mistake. It says to verify my age, I should create a trolley account. But then proceeds to give me no instructions on how to do so… no worries I’ll just check YouTube or google… there’s nothing on either. Finally find the trolley website… doesn’t even send a verification email to let me sign in. I just want to release my music with my album art, that’s all that matters to me. Why does it insist on creating problems where there are none..UshukVersion: 24.1.2

DisappointedAs an artist who started using UnitedMasters at the age of 13, it’s sad to see the platform evolve from a free alternative to a more expensive and disappointing option. Having my older songs deleted due to the new ‘Select’ Subscription program feels like parting with a significant chapter of my musical journey. UnitedMasters was once a place for independent artists to get their foot in the door in the world of music streaming, but with the shift towards a more restrictive free/non-subscription plan, it loses its essence as an accessible platform for aspiring musicians. This change raises concerns about the platform’s commitment to supporting emerging artists on their creative path. Have now switched and paid only 40$ a year for DistroKid asides from the whopping 80$ UnitedMasters subscription plan. If you are lowkey broke though, go try ‘amuse’ they are good, true, and free alternative ..PapipastramiVersion: 23.24.1

2023How are you going to say the app is free when you down load it and it says $12.00 a year than when you click on the free trial is says after two weeks you’ll have to pay $72.99 a year? Big scam! 💯.DarkChurVersion: 23.20.0

Scam DistributorsThis Distribution is a scam I been using it for 2years now and all I’ve seen is my monthly payment being posted and didn’t receive a penny!!! They’ll look for any necessary reason to flag you and doesn’t even take down your music but keep it counting so they can earn your money and keep it to theirselves 100%, their customer Service support takes forever to respond and when they do they won’t help you nothing, PLEASE CHECK ON THEIR REDDIT PAGE BEFORE WORKING WITH YOU’LL SEE ALOT OF🚩🚩 🚩.Sh3maaVersion: 23.19.1

THE POLICE IS BISHOORMY ARTIST NAME IS MR HANDSOME YOU GUYS HAVENT RELEASED MY SINGLE YET IT SAID SEPTEMBER 30 and yet you haven’t released it smh fix your app.MR HANDSOME OFFICIALVersion: 23.19.0

Inconsistent overall below averageSo inconsistent with releasing music and getting the data and money from it, terrible experience on it so far.EA Madden Ratings AdjustorVersion: 22.1.1

Trash serviceI used this once to upload a track then realized i had made a mistake somewhere, i emailed customer service after i was unable to take down the release. they said they would take it down, it is still up and i emailed in july. Disgraceful service. also they wont spot sending me useless emails even though i unsubscribed from their list. NEVER USE THIS SERVICE.RESIL-Version: 1.5.8

Completely TRASHDon’t even bother can’t even get past the login, complete waste of time.ChaddychadcieminsVersion: 1.5.6

AccountThe app doesn’t let you delete your account I’ve come to realize I don’t want to use an app that says it’s a distribution service that steals from its customers it doesn’t fully distribute to every platform there is no option to delete your account so if you choose another distribution like tunecore. your music profile will still be on Spotify iTunes etc under your name so it’s like two accounts.Ayyo905Version: 1.5.2

ScamBro, its a good app to release your music, but I recently lunch an album and when it was payday, i was expecting about 200 to 300$ (i know who bought it) but i only received 0,02$, this app steal every royalties you make, so this app is a no no, better go with distrokid.HdhdtdhVersion: 1.5.0

ScamI loved using UnitedMasters till I got the select membership they took the money out of me twice and they don’t check there gmail then after 1 day it says I have to buy select again so I spent over 100$ for no reason there pissing me off.SbdjdbckdbfkfVersion: 1.4.5

Terrible appDoesn’t let artists drop music and it won’t let me login so I can’t even get started with my account.Oompa loompa1 34 8@Version: 1.4.4

ReleaseI had an ep set for release yesterday and it’s still pending today? idk if i did something wrong but it’s frustrating.DrydencVersion: 1.4.4

GARBAGE PISSIF YOU ENJOY NEVER SEEING YOUR SONGS RELEASED, NEVER RECEIVING ROYALTIES AND NEVER RECEIVING A REPLY FROM SUPPORT THEN THIS MY FRIEND IS THE APP FOR YOU. I’d rather sell cds out of a fkn garbage truck..BoraborlanVersion: 1.4.4

Don’t use this appMy song was suppose to release today but I guess it’s just gunna stay on pending 😂.Big humphreyVersion: 1.4.4

Won’t let me choose which split i want.It used to be a very reliable thing but now i can’t choose the royalty split and i can’t post any tracks..KatisramsVersion: 1.4.4

SELF TITLED PROJECT!!!Can’t self title a project even though I paid for the select yet you’re for the “ARTIST”🙄Steve I’m going to Amuse..KPTNKAVIEVersion: 1.3.7

Did not release when they saidWe set a release date and it was approved thought all was week and now still not out 4+ weeks later. emailed them and no reply not very happy..DgjfcjhfgVersion: 1.3.4

My music is not in the storeThis is crap don’t download my music is pending for I don’t know how long. There are doing a lot of promotion for nothing I would give zero stars. go download Amuse it’s same concept but be.18 level cracheVersion: 1.2.4

How do u use a fileCan’t upload anything.This is a great thing9959Version: 1.1.1

Horrible New UpdateIt was good until they introduced the paid version. Lots of features that were available before the update, are now only available for paid users. I can’t even upload my music to amazon music anymore. I’m being restricted to only Spotify and Apple. Lots of my fans are on amazon music, and I’m leaving money on the table if I’m not on it. Don’t waste your time with this distributor. There are other good free options out there. I immediately switched to RouteNote which seems pretty reasonable. Unless you want to leave money and possibly some opportunities on the table, I suggest switching to a different distributor. Hope this helps!.ILoveMusic1234567890Version: 1.3.3

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