Route: Package Tracker Customer ServiceRoute App LLC

Route: Package Tracker Customer Service

  1. Route: Package Tracker Customer Service
  2. Route: Package Tracker App Comments & Reviews (2024)
  3. Route: Package Tracker iPhone Images
  4. Route: Package Tracker iPad Images

Route is the premier package tracker for all of your online orders. Join over 50 Million people who have tracked their orders with Route. Route connects with millions of online stores and over 600 shipping carriers worldwide, including Amazon, FedEx, UPS, USPS, DHL, and more. Get shipping notifications that give you real-time status updates on any delivery!


NEVER MISS A DELIVERY
The Route App brings package tracking and delivery to life. No more wondering where your package is—has it been shipped? Is it stuck in transit? Delivered? Now you can visually track your package’s journey from checkout to doorstep, review previous online orders and handle delivery issues (lost, stolen, damaged) all in one app.


“Shopping made simpler” - HYPEBEAST


“Your go-to package tracker” - NBC News

WHY YOU’LL LOVE ROUTE


Track all your packages in one place - Stop searching for tracking numbers in your inbox. Track every order automatically by connecting your emails to Route.


Visual Tracking™- Hate searching for tracking numbers? Us too. Route seamlessly connects to every online order and makes package tracking a breeze.


Real-time push notifications - Route syncs in real-time with shipping carriers like FedEx, UPS and USPS to provide shipping updates that keep you informed from the minute you checkout until your package arrives safely on your doorstep.


Curated Product Discovery - Find the next brand you’ll fall in love with. No more knock-offs. Buy direct from brands you trust.


Follow Your Favorite Brands - Never miss a product drop.


One-click Order Resolution - Your package never showed up? Damaged? We got you. File a claim in one click from one of our 11,000+ merchant partners and let Route handle the rest.


Universal order history - Gone are the days of digging through emails to find old online purchases. Route automatically stores and organizes every order (including Amazon) for quick review and reorders.


Unrivaled privacy - Don’t worry, the Route Bot pulls only the necessary information to track your packages, and never shares it.

WHAT OTHER SHOPPERS ARE SAYING


GAME CHANGER
“100% a must have for anyone who shops online”


INCREDIBLE!
“I love not having to sift through emails to find tracking info. This app is amazing!”


PEACE OF MIND
“Super convenient to have an app to track all packages from different sources. No more stress over missed deliveries.”


Questions? Contact us at [email protected].

Route: Package Tracker App Comments & Reviews

Route: Package Tracker Positive Reviews

Replaced Slice with RouteI’d used Slice for many years and it improved nicely, but slowly it degraded over time until it was mostly useless. The hunt for a new tracking app began and I tried a few and narrowed it down to this app Route and one other called Shop which is better suited to a phone than a tablet. This app beat them all out and is almost perfect. I can see the location of my packages on a map, copy the tracking number, mark a package as delivered, and submit feedback easily in app for each shipment individually. Pretty good I thought, but not perfect… yet. The dev seems to be making improvements which is better than an app that turns into abandonware. For this reason I’ll submit my own thoughts on what I feel is missing that could make me love this app more than I once did Slice. What is missing is the ability to add your own tracking information when there are mishaps in shipping and new numbers issued. If and when an image for the item being shipped is not correct it would also be nice to be able to browse for and add the right or a better image. I would love to be able to add notes to shipments as well for future reference and flagging certain shipments as important or even being able to pin them to the top would be great. I appreciate the hard work you’ve already put into this app and wish you continuing success with it. Thanks for reading my input!.Version: 2.34.0

What? Why?I’m not sure why this app, who is so needing in MY PERSONAL INFO, won’t let me add details to my order while using the app. I’ve had several preorders from the same company and it looks all the same with no info added just yet. I have that particular info needed. I could easily add it, making all the orders, looking all the same which is very confusing, slide into their correct location. Again, making orders less confusing. Unfortunately, there is no way for me, as just a user of this app to add any info, other than MY PERSONAL INFO, about the actual order like, say, a tracking number?? That should seem important, it is what they do, right? It’s kinda’ all they do, right? So, I can start with tracking numbers being info I already have before this app, there is much more but, again, no way to add it. I just give this app alotta MY PERSONAL INFO with no way to add/adjust anything? I’m just on for the ride with this app, I suppose, after giving them MY PERSONAL INFO..Version: 2.20.0

I wish I knew about this app soonerI never thought it was something I wanted to have, but once I downloaded it and added my orders by tracking number, I was surprised by how helpful and handy it is view the location and status of all my orders from different merchants at once. No longer do I constantly have to open separate emails to see individual statuses. Now, I open the app and see it all in one place. I like the GPS feature that displays the last logged locations of each package on the world map with highlighted routes. The only complaint I have is that I cannot link my email because the app requires it to be a Gmail account. This app could be five stars if they let me use my Outlook email. That was one of the things that turned me off in this app. Also, many of my packages do not have extra details like some other orders, such as an ETA and current location from the beginning. This makes this app useless with some orders. Im not sure if this is something Route can control, however. Sometimes the ETA only updates on the day of delivery. I would like to know that when I add the order, not just last minute. Overall, great app and I hope more merchants start integrating this tool. Very helpful..Version: 1.55.0

App Failed, but humans performedUPDATE: Humans got involved and a claim was honored. Humans: 5 stars, app 1 star, average 3 stars. ORIGINAL: App didn’t have accurate information, they showed international item had not shipped, notified them that it had, they contacted me, but still didn’t update the app. When package stopped shipping progress and I tried to file a claim, READ TERMS!- international: no sooner than 20 days, but no later than 30 days, they denied claim because they stated the packaged hadn’t shipped yet, again I was able to show it had- wait isn’t that part of what your service is suppose to offer- accurate tracking? Again, I supplied proof and no response. So, I tried again to initiate a claim and they now state it is outside of the 30 day timeframe. Ah, no, all the information was supplied before 30 days, but your lack of an effective app has caused you to not have accurate tracking data to effectively deal with my claim. This service is a headache and has caused me lost time and worse, no reimbursement for the lost item. My advice, save your money and don’t purchase their protection, in my case it has been worthless..Version: 1.73.1

Nice idea. Poor execution.TL/DR: Most of the time it’s easier and more convenient to just check order status on the site you ordered from and/or bookmark/leave the tracking tab open. I live in a rural area so I end up ordering a lot of packages and being rural, delivery dates are an estimate at best. The idea of Route is a good one. Centralize tracking data and make it more convenient to check a tracking status. Unfortunately the app is cluttered with a bunch of partner stuff with shopping or something? I can’t be bothered to mess with it. I really just want to see where my packages are. Most of the time, it says “waiting for tracking data” when the tracking data is readily available. Shipper tracking APIs are not rocket science so it’s unclear why it can’t seem to update in a timely manner. It also can’t seem to figure out when something has been delivered. I feel like I’m providing more data TO Route than it is retrieving from readily available sources. After a few years of tons of improvements except the main thing, I’m just sick of hoping they will ever fix it and I just deleted it..Version: 1.79.3

Thank you Route!We have worked with Route for about two years. When we first started with Route, the representatives were patient in training the team on their services. In the beginning, the team had many questions, and every time our Route representative would take the time to meet with us via zoom. Route's responsiveness was appreciated because sometimes vendors aren't always responsive. Route is helpful because they cover the customer's order if it gets lost, stolen, or damaged per their guidelines. Since our company is not responsible for lost, stolen, or damaged packages as outlined in our Shipping Policy, the option for a customer to add Route to their purchase makes them feel secure if something were to happen to their package. Route is also helpful because if a customer files a claim about their package, Route will replace it or refund their purchase themselves so that our customer is taken care of and the company saves money.".Version: 2.13.0

Delayed informationI’m shocked to see it’s 4.8 rating but I am glad this has worked so well for so many others. You’d think after gaining access to my entire life through privacy allowances, this app would be able to properly track most of my packages. Instead I constantly have to put in my tracking numbers and update when items are delivered. I was thinking maybe because of the pandemic it’s getting confused, but my items come from a variety of shipping sources and it’s always wrong or heavily delayed 😩. Even the filter function doesn’t seem to work properly, this is where you can choose to see all order statuses, those in transit, or those yet to ship. I hate to say this but I always end up more confused about all my pending orders and still end up getting a piece of paper and writing down my orders and their ETAs. Because I am also holding USPS accountable for being absolute trash for over a year now, I gave the app some leeway on Being unable to get up-to-date information from their shipping process..Version: 2.121.0

I like it! There’s just one problem…Seriously, this is a great app, exactly what I needed to help me keep track of things BUT the one fault is that I can’t rename the orders. I have ADHD and don’t remember I even ordered something until it shows up or it’ll pop into my brain months after it doesn’t (which is why I wanted this app). That and because my current living situation for whatever reason has a lot of issues with theft / carrier related package missing situations. So when I have (sometimes multiple) things that show up on the app as UPS or FedEx and I can’t rename them, I have no idea what’s coming and it’s especially frustrating if it says something is delivered and it isn’t there / I don’t get an email and I have to figure out what it is so I can report it. Anyway I’m sure this is an easy thing to add so if y’all could get on that I’d be super appreciative..Version: 2.17.0

Very good app - Would like to see more options for manual entryI’ve been using Route for about a week to track my packages after it was the only option to track the albums I ordered from the Stray Kids Shop. I can honestly say it’s one of the best package tracking apps I’ve used. With that being said, I have noticed that one of the orders I’ve made wasn’t automatically detected when I connected my email address, and I think this happened for several reasons. It was a pre-order, so there’s no tracking number I can manually enter, and I pre-ordered two of the same item at separate times, so it probably looks like a duplicate email about one singular order to the app. It picked up the second order, but I can’t find a way to add the first. I’d like to see another option for manually entering an order for tracking when it’s not automatically detected and there isn’t a tracking number associated with the order yet..Version: 2.87.0

Fantastic appWas hesitant at first giving the app permission to use my email address but so far no known issues. Whenever you place an order the app pulls the data from your email and enters it into the route app and lets you know via alerts when a label is created, where it is currently at in real time, wether it is at the shippers warehouse or at a delivery service center somewhere, which is awesome for anticipating delivery. Currently I have 6 orders that were pulled from my email and I can tell exactly where they all are, each package on the map has a logo of the website I ordered from as a thumbnail of the package which is very helpful. This app takes away from the crappy infrastructure of utilizing tracking numbers with ups, fed-ex, dbl, etc. Overall I never write reviews, like ever, but I would highly recommend anyone and everyone downloading this app..Version: 2.91.0

Do you shop online? You NEED thisOk. Where have you been all my life?! I am an avid online shopper. It’s become my preferred way to shop. No lines, no parking, I find what I want and buy it. It’s all very efficient. Until it’s not! I’ve had several packages go missing, who the heck knows what happened. Sometimes I cannot find or access my tracking, it can be super frustrating. Route eases ALL of those frustrations. In fact from now on I will be only shopping from stores that offer Route. Wanna know why?! I know exactly where my packages are at ALL times. No more stress! And if one of my precious packages does go missing, as long as I was able to buy Route package protection at check out, it’s the easiest, fastest, no hassle resolution process ever!!! I can file a claim with a few clicks and get a new one shipped immediately!!!! I’m obsessed with this!!!!!.Version: 2.117.0

Do you shop online? DOWNLOAD ASAP!Honestly, how have I lived without Route for this long? Coming from someone who literally hasn’t even stepped foot in a Target in years because I’m purely an online shopper, Route has finally put an end to my hours of combing through emails trying to find and organize my online purchases. Do you find yourself buying a lot of stuff online? Sometimes from big brands, sometimes from a boutique swim shop in Australia, or maybe even that random product you got lured into by an ad on Instagram? It isn’t always easy to keep track of the things we buy every day - that is, until I found Route. Route seriously saves me so much time. Open the app and I can visually see the status of EVERY order i make, and where it is on the map. No more worrying, no more follow ups with questionable customer service, and no more wondering. I know exactly where my items are, where they are going, and when they are arriving. This app has made my life exponentially easier already and it’s super intuitive and easy to use. Save yourself the headache of searching your inbox for the ONE email that maybe had a tracking number on it and get Route to do it for you instead. Game over 🙏🏽 now back to shopping ✅.Version: 1.1.2

Great but sometimes has a severe tracking error.It is reliable in notifying you when your packages have either shipped or arrived at your doorstep, but if you live in a place that has a name that looks similar to another to…let’s say a robot, then it may show that your package was delivered to that town instead of your place. You won’t really know where exactly your package is if something doesn’t look right on Route’s end…at least on the map. It even makes it look like your packages have been taken for a ride near places it’s already been to before being delivered to you, or to a town in another state. Rest assured, it still goes to your door even though it makes it look like it doesn’t. Other than the tracking on the map itself, which is probably ran by a bot, everything else seems reliable. This has been my experience with this app and hopefully this bug will get fixed..Version: 2.82.0

Wonderful app, needs better onboardingI discovered the app when one of my purchases prompted downloading it for the tracking info and I decided to give it a go. linked my google account to it because single sign on seemed easier than signing up by email and manually added existing purchases and then was pleasantly surprised to discover that when I made new orders they were added automatically! I love to have all my deliveries in one and it’s a really nifty app I imagine I’d continue using for years to come. Having said that, here’s some feedback on how you could make it even better: 1. Explain that route is for tracking all your purchases in one place, the way it was presented to me was that this is a place to track that one single purchase I made originally and it was annoying to download an app just for that. 2. Explain that linking the email account allows for new orders to automatically appear on the route app. 3. While you’re at it, allow linking multiple emails to a single account. Some people use multiple email addresses and others just want to organize their own and their spouse’s purchases in one place. But overall, really awesome app, thanks!!.Version: 1.23.0

Agile and considerate dev/design teamI really enjoyed using Route. I like most of the features and interface design of the app, making my waiting time a more enjoyable experience. But what I love the most is how responsive their dev team is. Over the last month I submitted 3 bug report and feature suggestions (wrong tracking timestamp, duplicated order/mistaking delivery orders, and malfunctioning iOS widget). And now all of them are fixed. I only submit feature suggestions or bugs for apps that I like and want to see it improve, and it’s delightful to see how the dev and design teams value their user’s feedback. You guys are doing great already and you will do even better in the future!.Version: 1.87.0

Know your “roots”Route is very helpful for tracking packages that I’m waiting for in the mail. I have a lot of orders from all over the place, I couldn’t do it myself. I like how it knows all of my orders without me having to do anything other than signing in once all the while I’ve been using it (like over a year already). Occasionally I get duplicate orders or errors, but it’s not Route’s fault. It mostly has to do with the place I ordered from inputting in the order twice or something on their end. Route’s customer service is great as well. I only needed to speak to someone once, and I got a timely and friendly response. I definitely recommend Route. It is so reliable and easy to read, it definitely simplifies my mail package delivery experience..Version: 2.91.0

Good if connected to their serviceThis app advertises itself as a package tracking app, which it technically is, but it really only works better than others if the website you purchased from is using their service. If not, it asks you for the website you purchased from, then the tracking #. If you have multiple shipments from the same seller or repeat shipments, there is no way to tell them apart because it doesn’t give you any option to put a description, only the seller. I also have had consistent issues with the app not notifying me of delivered packages, and even after I open the app, it still shows as in route until I manually refresh the app. There are better all around apps out there. 1 I really like is Deliveries. Been using it for years, works great..Version: 1.81.0

I was excited...I think the app objective and interface are great, but poorly executed. My shipments are, in fact, moving yet the app still shows its waiting for shipping info. Multiple times now, I’ve had to mark a package as delivered when the app still shows its waiting for shipping info. I can’t see the multiple tracking numbers associated with an order or where each is at - again, “waiting for shipping info” This app has worked once, maybe twice, out of about 8 different times it’s attempted to track an order. Not a great track record thus far. I downloaded about 4 days ago. Update: I am now receiving notifications that items have been delivered, and those notifications are up to several weeks late...Version: 1.19.0

Highly recommend!Route is something I never knew I needed, until I tried it. It makes tracking my packages so much easier, as it’s all in one place. If I want to check the status of a package, instead of having to go through my email and find and place in individual tracking numbers, I just click the app and the status of every package is displayed before me. It’s also highly convenient that you don’t have to manually enter every package in, as it can link to your email and be automatically put in every time you make a purchase. It’s made online shopping so much easier, and I really recommend it..Version: 2.43.0

In a few tweaks can be 5 starsInitially I had a bad experience with the app, but after contacting their customer service, they realized the initial claim denial was incorrect. I wish there was a way to contact customer service through the app. The only I was able to find the customer service email was reading previous reviews and developer answers in here. Add a way to be contacted or at least the option for a claim review inside the app. I have deleted my previous negative review and the only reason I’m not giving 5 stars is because I had to do the leg work looking for a way to contact the app. After speaking with Brielle (5 stars) by email, she resolved quickly and made another order. I’m waiting for the new package and hopefully will arrive with no problems this time..Version: 1.61.1

Delivery not correctI ordered a package on September 17, and I downloaded Route to track it, and I just got the notification that it’s on my doorstep, so I check it and nothing’s there. On the app, it says it shipped it to an elementary school about 5 minutes away from me. I went to the actual website that I purchased my package from where they have the tracking number, and it says that it just left the shipment place yesterday and is going to be on my doorstep in about 3 days. I’m not entirely sure how Route and the tracking number say 2 entirely different things, but I’m going with my instinct that the tracking number is correct. The app is nice, though, to see tangibly approximately where your package is, and they have luxury brands to scroll through, as well..Version: 2.1.1

Order StatusRoute was a constant reminder of my order not being shipped expeditiously..Version: 1.51.2

Do thingsI got this app because it does things ... and things it does..Version: 1.73.1

IncredibleHonestly, I didn’t think it would be that amazing. I love it and it really help keeping all of my statues order in the same place. I will never delete it.Version: 2.124.0

Word yr 2 legitFive star 🔥🔥🔥🔥🔥.Version: 2.120.0

Just AwesomeI was first slightly annoyed when I found myself needing to download this app to see tracking in a product…but now that I have it, I absolutely love it! It is so convenient to see my orders in one place and not have to search anywhere else plus get order updates. Very happy!.Version: 2.117.0

Awesome app!!!Really helpfully immediately links whenever I have made a purchase and is always fast and responsive !!!.Version: 2.115.0

GoodGood.Version: 2.110.0

Canada DeliveryTakes too long too update delivery status.Version: 2.110.0

Bon service. MerciBon service. Merci.Version: 2.102.2

Ease of trackingThe app makes it’s easier to track your items, but it’s not updated daily..Version: 2.108.0

Very very usefulIn the first time the app scary me (spam) but is very useful for tracking you order!!! I recommend it!!.Version: 2.98.0

RouteGreat app to track your order, some items aren’t updated as well as other businesses so that’s the down fall of ordering online. Other than that major brands such as gymshark, sbd, or local brands in your city shouldn’t be too much of a problem to track. Ordering off Etsy or seeing an ad for discounted items are the ones to watch out for..Version: 2.93.0

It’s good for those non amazon ordersThis was a choice for me but i’d rather not put my amazon email and pass to track them but otherwise it’s good for a bit it didn’t know my actual location and would put me somewhere in a America (I’m in Canada) but they’ve fixed it.Version: 2.93.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.121.0


What do you think Route: Package Tracker ios app? Can you share your thoughts and app experiences with other peoples?

Please wait! Facebook comments loading...

Route: Package Tracker iPhone Images
  • Route: Package Tracker iphone image 1
  • Route: Package Tracker iphone image 2
  • Route: Package Tracker iphone image 3
  • Route: Package Tracker iphone image 4
Route: Package Tracker iPad Images
  • Route: Package Tracker ipad image 1
  • Route: Package Tracker ipad image 2
  • Route: Package Tracker ipad image 3
  • Route: Package Tracker ipad image 4