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  1. Facebook Portal Customer Service
  2. Facebook Portal App Comments & Reviews (2024)
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The Portal app lets you display your favorite photos, create and share albums with loved ones and make calls directly to Portal, all right from your phone.

CALL HOME FROM YOUR PHONE
When you're away from home, you can use the Portal app to call your Portal and talk to members of your household.

Facebook Portal App Comments & Reviews

Facebook Portal Positive Reviews

Something Went Wrong Error (Remote)[Update2] Updating to a 5 star rating - not only has the remote functionality been restored but also the errors went away! :) Thanks Portal team for fixing the issue as promised. [Update1] Contrary to the developer response, looks like the latest app update removed the remote functionality altogether from Portal app. It essentially makes the Portal TV useless until I’m able to fix / replace the physical remote which hasn’t been working for quite sometime now. [Original Review] I keep getting ‘something went wrong error’ for pretty much every click in the remote that’s embedded in the app. The pop up has to be manually dismissed by clicking ‘Ok’ before you can do another click on the remote. It is annoying to say the least. Happy to provide screenshots to help resolve the issue..Version: 28.1

It’s almost like being with. Your loved one!I bought a portal to have near my Mom, and Pops! This way I can see every day! My Mom is 93 and Pops is 98! What a joy to talk to them every single day! The only thing I wish her Portal had, was a way to attract headphones or a way to increase the volume Probably twice as loud! They both have very nice and functional hearing aids, but they are from the time that, nice things are saved for special occasions only! Because they live far up a mountain, someone that comes to visit, that is not company is a special event, so they wear their hearing aids! But this is not so for family! They are saved to wear to town for a doctor’s appointment! I do agree that hearing aids are important for a Doctor’s appointment, but they should be asking the doctor for his notes as well, because even with their hearing aids, they don’t always capture all that the doctors are saying! I apologize for going on to write so much about the importance of hearing well, but it is something that I battle with every day!.Version: 65.0

If you have a Senior you need a PortalI love so much about having a Portal at my parents home I can upload photos to it from anywhere and they can watch them scroll through, they can use it just as an Alexa and ask questions and family members can call in through messenger and video chat with them as well. Many more great features as well, but uploading pictures that scroll through keeps them up to date with kids, grands and great grands all of which helps with memory..Version: 65.0

Life ChangingMy 88 year old mother in law calls Portal “her joy.” She refused any phone technology but the Portal has captured her heart. Now during quarantine it is even more valuable. Photos from family and video chats keep her in touch with loved ones around the world. Easy for her to use. Easy for family to support. Check in on her health and state of mind. Share family events live. All She has to do is push a button to answer calls. Photos show up with no effort on her part. It is a wonderful thing..Version: 29.0

Like a memories wallMy husband and I Love this Portal, we have some very special memories on here, and it takes you back to those memories each day. The one thing that could be improved is to allow you to connect to people who are not on Facebook. But, we have managed to make it work by them sending pictures to me and I can save them To my camera roll and from there put them into the portal. Just wish there was another way..Version: 65.0

Something went wrong error - FIXEDUpdate 1: It was really annoying to not have the remote functionally work. Even though FB took long, they have fixed it. Had to uninstall and reinstall the app to get the remote functionally to work again. Old review: I can’t believe that a company the size of FB can provide an app half baked. When using the remote feature for my FB Portal TV I keep getting an error ‘something went wrong’. I have to dismiss it for every click. FB please fix this ASAP!!!.Version: 28.1

Perfect for elderlyMy mom is currently living in an assisted living facility during the COVID-19 pandemic. She has very limited visitation opportunities. She has dementia and cannot operate a smart phone or tablet as the touch screens are confusing to her. With the portal device we can initiate video calls without her having touch the device. She just has to be cued to say “hey portal call.....”. It has been a blessing to her and has improved our awareness of her needs remotely. We just set it up facing her recliner. Great product..Version: 40.0

This has been a blessing to our familyWe have a big family and recently lost our loving mother who was married to our dad for 70 years. I bought one of these for my dad and it’s been a life saver for him to communicate with the family as some of us live far away. He loves having the pictures on it also and I add different ones from time to time to entertain him..Version: 45.0

Making extra groupsI love the portal. I use it in a group video chat setting daily. My only issue is every time the “transfer to portal” option is used, it calls every person who had joined that “room” since it opened. It also creates 1, sometimes 2, new random messenger groups with all the members in it. It’s extremely annoying to have to leave 20+ groups a day. I report the issue but nothing has changed..Version: 59.0

Portal is great, but…The Portal has a better picture and more consistent audio than any tablet, computer or phone we have, making it nearly perfect for videoconferencing. If Meta builds in support for full Zoom functionality, provides a jack for earbuds or wired headphones, and maybe a usb - it would be perfect. Even without, it’s a great device..Version: 59.0

A life saverThe Portal has been a life saver as my family has been able to stay safely in contact with my Mom during the pandemic. We use it nearly every day and do a group chat once a week. And it’s been so easy to use. Keep adding features! I’d love a way to remotely see my mom’s app choices so I can help her set up the apps like Netflix and Zoom. Right now, I can’t help her remotely..Version: 39.0

Best EverGrand Daughters call us twice weekly. Son in Washington DC - we visit weekly. Portal has a crystal clear picture and great sound. No delay in transmission of communication. PLUS we can add our photos as a slide show that we enjoy through the day. Wonderful tool. Love it. Harvey of Iowa..Version: 65.0

Needs “Drop in” featureGreat tool for the house for video calls to family and friends, Alexa built in also is a plus. Just needs a “drop in” option on the app so that you can view your home when away and not having to have someone there to answer. Alexa echo has this capability so I don’t see why this couldn’t be included in a future update..Version: 59.0

Can’t call my kitchen portal from app anymoreI used to be able to call my kitchen portal from my iPhone. However when I use the app and click on kitchen portal, it just goes to messenger if I wanted to message someone. A few weeks ago it use to work great. I used this as an in house intercom to talk to my other family members. Now this function doesn’t work. Please bring it back so I can call other portals in my house..Version: 26

All I want is to be able to…1. Be able to move small PIP screen to a different corner, and… 2. Be able to control zoom and pan manually as an option. Otherwise this is a great product and with 150 up and down speeds it solid latency. Sound quality still needs a little improvement but very acceptable as is..Version: 59.0

Unable to Upload PhotosThis app used to be great, enabling me to upload pictures directly from my Shared Library photos. However now with this latest update I’m unable to upload photos directly from my iPhone’s Photo app. Now I have to sign onto Portal and manually select photos I’ve saved directly on my iPhone (instead of Shared Library). Can this bug be fixed??.Version: 69.0

Limited functionalityThere is no iPad app. It would be nice if I could upload pictures to my parents portals directly, sharing an album with them and ask them to download the app and enable the shared album is a bit much. Also, it would be nice if I get a warning about uploading duplicate files. Since the upload limit is so low, its hard to remember if I’ve uploaded that picture or not..Version: 41.0

Love the photo displayI love that I can display photos to my portal (a digital picture frame). Everyone that visits my home also enjoys seeing those that are most important in my life and sharing in the memories we’ve made together..Version: 51.0

Keeps me close when far away!My mom lives 4 hours away this is how we all stay close to her and we can check on her. I put photos on the portal so she gets to see us..Version: 65.0

Photo RotationFor a year only my 50 most recent photos have been rotated on my display, disappointing. The point is to take the place of a wall of pictures. Just this week it started bringing back memories and older photos. If this continues I will revisit my review. Was something changed by the development team?.Version: 65.0

Love memoriesI sit watching tv, reading visiting and my eye goes by Portal with all the love memories I save with family and friends. Nothing loud but wonderful pictures changing and bringing me happiness.Version: 65.0

Best technology ever!!!My mom is 94, not only does this keep pictures for her, but we can call her and she can see us face to face. With Covid it has let her feel connected with family!.Version: 45.0

Part of my HeartSince I haven’t seen this part of the family for so long, this is the next best thing..Version: 40.0

Portal is just amazing!Best app ever to seamlessly upload pics and to have video chat with your loved ones. My grandmother is 82 and she is loving it ever since she got it.Version: 59.0

Great appI love this portal for my father that’s a senior. The sound is great. The ease of use is spectacular. The app helps me upload pictures and make him see beautiful memories..Version: 25

PicturesThe pictures are great, but I cannot seem to figure out what else it does. If no other people I know has one, there’s not much to do with it..Version: 28.0

FamilyLove the fact I can share with my family, no matter where I am.Version: 59.0

Trouble sharing photo’sI have 4 contacts chosen and they never get any!!! Frustrated..Version: 41.0

Show MoreI love my portal but wish it would go through all of the photos not just a select few..Version: 65.0

PicturesHard to delete single pictures.Version: 30.0

Great productI love this product. Thanks so much Mark Zuckerberg, for making this great product..Version: 65.0

Sweet MemoryNice memory reminder tool. I love the photo sharing option..Version: 69.0

App working very wellThanks for letting me add photos for my grandma’s portal far far away.Version: 58.0

Please update wake wordLove this portal for my 90 year old mom in assisted living but the wake word is hard for her. Please make it possible to change the wake word..Version: 41.0

Love itWe love our Portal+. Now have got them for the whole family 😊.Version: 59.0

AmazingPortal is amazing and easy to use. The sound especially, is excellent..Version: 41.0

Whatsapp loginVery good, works well. Cannot login on Portal mobile app with Whatsapp only on the Portal. App asked for Fbook login 😡.Version: 25

Love my PortalI ❤️ my Portal..Version: 30.0

Fair enoughGood app. But hey, where the cast button went?.Version: 59.0

The app SUCKSI love the portal itself, but the app needs some major work. It’s glitchy, more often then not it multiplies the photos so there’s like 5 copies of 1 photo (before upload, just in the selection area). It doesn’t tell you what photos have already been uploaded so i end up uploading the same ones over and over because it only lets you upload 30 at a time so you have to go out and in and out and in. for a company worth billions you’d think they’d be able to have an operational app. you got work to do facebook!.Version: 43.0

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Facebook Portal iPhone Images
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