Room Escape Game-EXiTS- Customer Service

Room Escape Game-EXiTS- Positive Reviews

Absolutely Amazing! <3First off this game is absolutely amazing! I don’t even know where to begin. It’s functionality is superb obviously with a few bugs here and there, but then again what app doesn’t? The levels are fun, yet challenging and that’s probably the thing I love most. This game is very calming and overall fantastic. It also helps your mind and memory (which I tend to struggle with despite being 17). I absolutely adore this game and want to say thank you to the developers and team who made this app possible y’all honestly deserve the world. I get so excited just to play this game and that truly means something. Urghhh I could cry at how amazing this really is, so again, thank you!!!! Much love- Kam❤️.Kam💜Version: 10.9

Great game, terrible customer service issueI have tried a number of Escape room games, this is by far the closest one to an actual escape room. This is actually a great game to train yourself to see and think with an escape room mindset. I bought the “beginner’s pack“ of coins so that I could unlock locked rooms after solving everything that comes with the free download. I was supposed to get 70 coins, but only got 40. I am unable to report that issue to customer support, because the app is by Japanese developers and versus the customer support pages are in Japanese. After you solve every level, take advantage of watching the video for free coins. If you use hints, watch the quick video to get the free hint instead of using your coins. Watch the videos to get free stamps every day, which can then be converted into coins. That way, you will not need to purchase coins and get bamboozled..MAndrew7Version: 7.20

LOVE this game!This game is so addicting and fun! Whenever I’m bored or want to keep my mind off something I play this game! I just finished one of the escape rooms called “Insect Garden”, a special challenge for the month of May, and it was so cute! I love bugs so much so it was so much fun! This game has realistic looks to it which makes it so much more cool to me! There are also so many levels, each one has three levels of the same theme in it (easy, medium, and hard). The sound effects in this game are also really cool and give off really different/cool vibes. If you’re looking for an escape room game/app I recommend you get this one! (It’s also completely free and you can watch ads for hints!😊).Hello👍🏻🙈Version: 8.7

It’s literally so relaxing!!!I turn on my music and just sit here and play this game for hours like it’s so relaxing and challenging! I also love how aesthetic this game is! I recommend this game to anyone who loves escape room games and loves to test their brain! There are ads on the game but not during the puzzles just afterwards, also they allow you to get hints just from watching videos so that’s a plus! If the ads bother you then get over it, how do you expect the creator to make any revenue without ads?! I absolutely love this game and would recommend it to any and everyone! :) Download it now and get ready to relax!.Lilly La'PoshVersion: 13.5

Amazing gameMy only complaint is that I bought the pack that said “no ads”. What I thought I was paying for is no 30 second ads when using hints. I don’t mind the small ad at the bottom or the time to time 5 second ad that pops up. I would have just purchased the coin pack without the option to remove ads if I had known I would still have to endure 30 second ads when using hints. I have fallen in love with this game and am anxiously awaiting new levels. I have about 5 more monthly packs and then I am completely done! Please hurry with new levels, I am hooked!.ArkieGeocacherVersion: 12.6

Consistent challengeI’ve played a lot of these games and this one is right there with the best of them! Lots of different settings so you get some variance. As you go through them you do learn what some of their tricks are but I still find that I’m stumped at times. If I get through m without a hint I feel like that’s a big win and their hints are well done. And yes some of the clues might be a little too crazy but all well - it’s all in good fun and if I didn’t miss some I might not feel like it was challenging enough. Plus if I get one if the wild ones I feel pretty proud! Highly recommended!.Nat.VengerVersion: 13.15

Eventually repetitive but enjoyable!I super enjoyed the first few hours of playing this - however, you start to notice the same logic being used in all of the levels over and over. They rely on the same mechanisms (with a few surprises on harder levels) so when you’ve played enough it’s more of a memory game than it is a true puzzle. I think the developers would benefit from brainstorming more new and unique puzzles - I wish I could give more detail to explain but I don’t want to reveal solutions. For a free game I really enjoyed it! I spent maybe 3 hours on it. To be fair I have been playing games like this for years - it’s tough to stump me..Lilfishy5689Version: 13.8

Love this game!I love escape room games, but many of them either have illogical puzzles, or have such scary content that I can’t enjoy it. This escape room game doesn’t have those issues. With one or two exceptions you can figure out the logic of every puzzle, and you don’t have to worry about being terrified while trying to escape. It is difficult enough to keep you interested and thinking, but not so difficult that you’re frustrated and pulling your hair out. The graphics are so pleasant, cheery, and bright. Definitely my favorite escape room game so far, I will be checking out the developers other games!.Thegreat20202020Version: 7.8

One of the best escape room gamesI’ve been playing this for a while now! I love this game, and I’m always excited when a new level comes out! The creativity is immense and the latest one I’ve played (March’s “Forest House”) is one of my absolute favorites!! I loved the puzzles and how they interacted with each other (how one room revealed another). The creativity really showed through in this level. I don’t think there’s ever been a level I haven’t liked, and there are tons of levels I walked away really loving! Keep up the great work! You guys are doing an amazing job!.NorthDucksVersion: 14.22

Awesome!I loved this game! I’m a huge fan of escape room games, and it’s really hard to find a good one. But, this app is so easy to navigate, functions well, the levels are challenging yet not TOO challenging. It’s not completely overboard with ads either, which is so refreshing. You can watch ads to get coins and hints. I really like when apps give “rewards” for ads rather than flooding the game with them. My only complaint is I need more levels!! There are a decent amount already but I couldn’t stop playing I got through them in a week!.CelestialbeeeVersion: 13.16

One of the bestFirst off it gives you sections to work on. Like reading the chapters of a book, you can put it down. I have enough things trying to get me addicted already. Secondly, the puzzles are excellent! There are many similar themes, but they manage to come up with new twists regularly that still keep things challenging. I paid for ad-free not because I needed extra hints, but because this is just the type of developer I want to support and encourage. U think this is the second app review I’ve ever written. It’s that good..InshoesVersion: 14.11

Love this!It’s not too difficult, not too easy. It’s very relaxing, the graphics are simple and fun and you can watch a video or use coins if you get stuck. I found the longer I played the less help I needed. The only drawback to the game is that there’s not enough levels! I’ve completed every puzzle in every level and now I’m frustrated because I have to wait for the weekly and the monthly puzzles. You can buy your way into each puzzle but it takes 15 to 30 coins and you can only watch two videos a day. Other than that, it’s a fantastic game!.MsdanetteVersion: 14.11

Wow?? I’m impressedBesides the graphics looking scuffed, the game is overall outstanding. 75+ free levels?? Just the right amount of difficultly and puzzles. Although my game freezes every now and then (results in closing the app), it’s minor enough that it shouldn’t lose a star, but I believe it could be an easy fix. Maybe it could be a little easier to obtain extra coins for hints, otherwise you have to watch an ad. But overall good game. I love it and and am not looking forward to completing the game :(.Stranger_Things83Version: 13.5

I LOVE these rooms!I love that Nakayubi keeps the games coming! I wasn’t expecting MORE beautiful, interesting, and challenging escape rooms every month! Plus, I watch 2 ads every day so I can earn a “past month” room once in a while. (I LOVE earning extra coins by completing missions!)* Lastly, I’ve never been more impressed by how a developer incorporates ads! I’m never bombarded or interrupted during game play. I can CHOOSE to watch an ad to get a hint, but that’s it! I truly appreciate that! It speaks volumes about Nakayubi! Thank you Nakayubi!.SareyCanaryVersion: 14.8

Amazing, I just keep forgetting about THAT type of puzzleThis is an amazing game, very little amount of ads that force you to watch at least 5 seconds of them but instead just sit there waving hello at you while you solve the puzzles! [Beyond this point is spoilers for a puzzle later in the game, just in case it might ruin the experience for others] There was a puzzle I got stuck on in the second robot level that I actually keep forgetting exists. It’s the one where you had to press the buttons in the order of the numbers associated to that button, so much so I not only had to use both hints, I also tried pressing each button the amount of times on each robot (46, 35, and 12). Other than me being somewhat stupid about that type of puzzle, the game is amazing! Great job making it!.Battle badgeworth24Version: 13.17

Good but...I very much enjoy the game and I play it every day! I even got my dad to play it. The one thing is I was playing it today and whenever I try to get a hint it shuts down so then I have to restart it and try again and then it does the same thing: shuts down. Please fix that. Also, I have a question: how do you get coins? Thank you so much for reading my review! I would recommend this to anyone who likes a good escape game it is just the right amount of hard!.Puppy 🦮lover 10,000Version: 6.2

Relaxing, challenging, fun set of escape roomsI’ve had this app for months and I really enjoy it! It can be confusing at times, especially when you start off playing, so it’s nice that you can get clues after watching an ad. You get used to the type of puzzles used across rooms so it becomes relaxing as you play more rooms. So many rooms to do and they put out new ones every month! It gives me something to look forward to every month. I like seeing all the different room themes too. I also really like that there’s a “camera” you can use so you don’t have to memorize or write down a reference in the room to solve a puzzle. Brilliant and I haven’t seen this in any other escape room game. I haven’t encountered any bugs or technical issues so it’s pretty smooth to play. Graphics are nice too!.Jyn17Version: 13.17

Love this escape game except…I love this game and look forward to playing it every evening. Every so often it gets into this sort of glitch, where it makes a clicking sound every few seconds. I noticed it with every game with this developer. Doesn’t happen every time just randomly but it’s enough to turn me off from playing it. It’s a constant clicking sound every few seconds. I have to exit the game turn off my computer and reboot it to make it stop doesn’t help with any other game..Jaymew78Version: 14.7

This game is great!I am a really huge fan if a lot of puzzles, (sudoku, word, escape rooms, water fill, etc.), snd this game is awesome! I love this game because there is a good challenge, while still being fun! I am having a lot of fun playing this game! I am honestly addicted because it’s so fun! I would recommend playing this game and showing it to friends that like fun puzzles! I am having a lot of fun playing, and hope that if you read this, you will have as much fun as I am playing this game!.Spoiledfrog1589Version: 13.6

I’ve never left a reviewThrough all the good and bad games of various genres I’ve played, I’ve never felt strongly enough to write a review about one until now. This is by far one of the best games I’ve ever played. With so many challenging levels, it keeps you on the edge of your seat and always coming back to play more levels. I think there should definitely be more, but that’s simply because I enjoy them all so much!.GAy._.alien🦕Version: 12.9

It’s addictive!I can’t stop playing this game. I have played all the available games twice because I can’t stand waiting for the new games to come out. It’s causing me to notice more in my real life. I start paying attention to blinking lights, or different colors or things at different heights so I can plug them in somewhere and then I realize there’s nowhere to plug them in. Thanks for the work of putting this app together. I truly enjoy it..AtrbebmmmVersion: 13.9

Almost 5 stars - only downfall … not enough of itI am addicted to this game. I love escape rooms and it’s like doing one in your home. After hours, I just realized the camera function is “live” so helps me recall a lot of clues. 🤦‍♀️ I would give 5 stars if they keep adding more. Keeps my brain looking for patterns, codes, etc which helps keep me sharp. Love it!! Please make more - I could live off this game. PS - I think you should give out more coins depending on time of exit and lack of hints to build up for harder ones..Myana001Version: 13.14

Best escape room game yetThe game is somehow better than all the other escape room games, probably bc it’s actually an escape room game than all the others claim to be I somehow prefer this one and the hilarious effects over any other, the levels are fun and I’d say the study levels are most enjoyable and the best ones ive done, I weirdly really like it you’d understand what I mean if u downloaded it it’s my ideal escape room game, the fancy ones just aren’t as good.Amongus should be betterVersion: 14.7

Fun, but doesn't loadI really enjoy this game, but unfortunately with new updates it doesn't always load. I have deleted cache and tried to reupload the app, but it will look like it is about to work and shut down the whole app. This has been ongoing since I downloaded the app quite awhile ago. Quite frustrating considering there are time limits on the levels before you have to "pay" to play the old level. I'll keep it for a bit longer, but if I can't get it to work right by the end of January, I'm done trying..MyLittleSyVersion: 10.0

Nakayubi fan!I love EXiTS and the other Nakayubi games so so much! I have been playing them (and replaying them) for over a year! They are cute, fun, and relaxing! They’re not too hard, but they’re not always super easy either! I love their Japan-themed rooms and all of the visuals, and I often listen to the music that accompanies the games too. Every time a new one is released, I get very excited and play it immediately. Thanks, Naka team!.Naka_fanVersion: 10.0

Best one I’ve tried!I’ve played almost every escape room game the App Store has to offer - this is by far my favorite. No glitches and vast majority of clues make sense. Every so often I come across one that makes me scratch my head, but overall great game! There are tons of rooms and they seem to update pretty frequently. I keep it on my phone because they add new rooms every so often and don’t want to miss one!.BpepperoniVersion: 14.5

Good game but I wish....This is an awesome game. It has all of the nice colorful graphics that other escape games don’t. I love it. But I wish that they would add levels more often. Even though you can play levels multiple time i already know where everything is so it’s not that fun. I get it takes a wile to make a level but maybe add something for us to do while we wait. But other than that its awesome so if you don’t mind waiting for new levels I highly recommend.The-best-reviewer-known-to-menVersion: 8.7

Fantastic!This is an amazing game. It’s very similar to real escape rooms. 3 different escapes per room. No ads at all until you finish all 3 rounds in each room, unless you need a clue. Highly addictive. They need to change the horror house level. They accidentally have a Jewish star instead of a pentagram, which is incredibly offensive. However, I believe it’s an accident as its an Asian company. I hope they correct this immediately..Doula CamiVersion: 13.6

Relaxing. Could use some optimization.Overall, this escape room is very relaxing to play. However the one thing that is annoying is the fact that the app does not fully fill our newest iPhones displays. There is a lot of black bars on the top and bottom of the display when you play this. Please optimize the game for the newest iPhone displays. Other than that, I like this game..Tac196Version: 13.16

Worth Your TimeThis game is so much fun. The puzzles included are not too hard, you really just need a good sense of observation more than anything. It is not frustrating like a lot of other escape games, so this gives allows nice casual play, but also rewards you with sounds, and hidden objects being revealed. I get the satisfaction of completing one task after the other, but without the unnecessary looping and endless back & forthing many escape games make you do..Very TeriVersion: 14.17

Can’t continue specific level between devices…I really like this game; however, it’s really very annoying that the levels don’t sync between devices! Example, I play this game, mostly on my iPad, but occasionally will play it on my iPhone, I’ve completed several levels on my iPad, but have to start from the beginning on my iPhone. Please fix this so that the levels will sync from one device to the next so I can continue on where I left off no matter what device I’m using..Scubadoodle98Version: 14.3

Love this gameSometimes tricky, but very enjoyable. I sometimes need to watch a walkthrough to get past a tricky spot, but love every level. I often play with my 8 yo granddaughter who is learning to think critically and beyond the obvious. Have tried other games by this developer as well. Some are odd but nonetheless fun. I am in my sixties and like games that make me think, keep my brain engaged. Thank you for your games..Nomo56Version: 13.9

Best Escape Room Game ever!!I love this game. It challenges the brain in a fun and interesting manner. It makes you think and look at things differently. I also enjoy the different settings or places it has for various levels. Also unless you want coins for a hint, it isn’t bombarded by too many ads. Great game for ages 10 to 100. Highly recommend this game for wonderful use of time!!.Dinky165Version: 14.22

Mystical 🧙‍♀️ logical challenges!!Dear Developers PLEASE ADVISE!!!.. I really want to know how to figure out these mazes of clues on my own but in each level they get more challenging 😓 I have to look at tutorials most of the time to complete the levels!! Some reviewers are asking the developers to respond to our questions because this is an Asian game and we need to communicate our issues to continue as the levels become more challenging! 😰 Please consider the language difference so we are on the same page!! This is an AWESOME 👏🏽 GAME!!.Gua shaVersion: 13.7

Challenging and funThis game seems basic upon first appearance however, it is really fun and the puzzles are clever. Most are not too hard if you’re familiar with escape games but they are challenging enough so that it tests you. I love it and I hope I don’t run out of rooms soon cause it’s been a real treat playing this one. I was beyond impressed with how much I ended up liking this one..Iris66mVersion: 14.22

Puzzle fun!I really like this app because it mimics a real escape room experience. Each room is really creative and it’s been really satisfying to be able to solve each of the puzzles. There are a few ads, but they aren’t annoying or anything. I’d rather watch an ad than spend money anyway. I’m a fan of all things puzzles- rubiks, sudoku, solitaire, etc..Loyal but annoyedVersion: 14.18

Amazing gameI was a little skeptical at first but after a few days I absolutely fell in-love with this game. I’m huge on escape rooms and this just fulfilled my needs while being not to hard and not to easy. Absolutely recommend. Played all of the ones I could within 27 days. Still waiting till March to get the seasonal ones 😅. But for real, this isn’t a fake bot review. GET THIS APP RIGHT NOW BABES..Insta= amya.not.foundVersion: 10.3

Great escapes!I have been playing your games for months and loving them. The graphics are beautiful and clean, the puzzles are fun and most of the background music is nice. Unfortunately I may have to stop playing due to an annoying clicking sound that starts at the intro screen and continues on into the game screen. Just can’t handle that..YksbtnuaVersion: 14.7

AMAZING gameThis game is INCREDIBLE! The puzzles were both challenging and fun, the ads were short and there weren’t too many of them, and I didn’t need to use the tips for almost all the puzzles! There were a few puzzles that I kind of questioned how I was supposed to know that information, but once solved, it was great! 10/10 recommend downloading!.Dinocube🦕Version: 13.10

Been playing these games for years!I have played every escape game available by this creator(s?) throughout the years. I genuinely love them. The graphics / animations are beautiful, the puzzles are challenging, & overall fun experience. I hope you will continue making these because I am huge fan of these puzzle games! 🤩 Highly recommend!.I love mgmt:)Version: 13.2

A favoriteI love the concept of these games. It makes you think but it’s not crazy difficult. The biggest plus for me is the ability to take a photo and go to a puzzle and reference it to solve a puzzle. No taking notes. I want more games like these. I’m am down to the daily and monthly puzzles. It’s not enough. I need more! :).Dragon ownerVersion: 14.2

If you love escape rooms you'll love this!I am obsessed... this is literally the only game I have on my phone. I was searching for a phone game similar to the escape rooms in real life and this is equally as satisfying. Not that difficult when you get the hang of it, but definitely need hints in some small parts to get through. 10/10 recommend!.DrodacostaVersion: 14.18

Really great puzzle game!!I love this game! I like the different ways to solve things; it makes me think outside the box! It is also nice to have the photo option; I don’t have a bunch of photos on my phone from the game.🤗 One of the best things is that there are no annoying ads every couple of minutes!.ShayinvitationsVersion: 14.18

Great gameI have finished all the “normal”, “hard”, “daily “ and almost all the “monthly”. I hope ou come out with more levels! I also play Escape Rooms from this company and only have a few levels left before I complete that game. Please continue with more levels, so far this has been the best escape games I have played..My2kiddosVersion: 14.17

Like a Real Escape RoomThis game really is a blast! As another reviewer wrote, it’s the game most like a real escape room; in fact, you could translate every single level into an actual escape room. I’ve only rated 4 stars (instead of 5) because I save 5-star reviews for genre-defining games, like “The Room” and “Gorogoa.” That being said, I have no reservations about giving this game a rave review. Well done, developers!.SpiritedmattVersion: 14.0

Great game!Saw an ad for this game and decided to download it (I know, I got suckered in). But it turned out to be such a fun game. I ended up completing all the easy & hard levels, as well as the daily ones. I was addicted to my phone for a couple weeks with this game. Only con was the ads but other than that, wonderful! Kept my brain thinking and definitely gave me some “ohhh duh!” moments when I needed clues.AhhhdeeeVersion: 13.15

Amazing!!!I do have a first favorite, for escape room games but I have solved all of them already. So right now this is my absolute favorite. It’s not too hard and not easy either. I love the scenery and room ideas. I hope to try your other games. If anyone rates this less than 5 stars they’re crazy!!! (Not saying crazy isn’t a good thing, but besides the point) this game is amazing!!.Infinity_pizza_Version: 7.17

Awesome brain gameAbsolutely LOVE this game. it fills that escape room puzzle side of my brain so well and the puzzles are so well thought out and often times really hard to figure out! also love that the game can be completely free with the ads but also you can purchase if you want. love it love love it! keep up the great work!.Superfly6153Version: 13.12

Excellent Game!Very much enjoyed this game! Puzzles were fun and challenging and I appreciate the clue feature. Nice sometimes to have a idea of where to go next. Only critique would be some of the screens were darker and a little difficult to see. Everything was a clue! Loved it and can’t wait for the next one!!.Scary ThrashVersion: 14.5

Amazing game!!I love this game! It really forces you to think outside of the box! It’s so satisfying when that door opens!! 😂 The only thing I think would make it better is the ability to make notes within the app like when you have to count the times the lights blink or record the direction it points in a sequence. But I’m ok looking like a nerd with pencil and paper!! 🤷🏽‍♀️ 😜.MgowansVersion: 14.22

Tough confusing valentines 2024The puzzles were too easy except for those that did not make any sense..Hoping for a few updatesVersion: 14.18

Best game everSoo good…I loved the challenge of everything…I already finished all of them except some monthly ones but I love it…Definitely recommend!!!.Perry_The_Platypus06Version: 14.9

Non-stop fun puzzle gamesI did purchase it and am very impressed by the quality and challenge to most levels which are pretty unique. Congratulations and keep up the good work!.Big Boss1927Version: 14.0

Lovely GameGreat game - well done to your team! I enjoyed all the levels, both easy and hard. They keep the ads to a minimum, which is really impressive, and costs for any extras are reasonable with no annoying subscriptions. Full of great puzzles to engage your brain and pass the time. Looking forward to more levels! Congratulations again..McChuck99Version: 13.14

Good bugs!Fun game, just like being at camp..MinimauveVersion: 11.0

I like the gameThe app is wonderful except as of late it keeps giving me an error message saying I am not connected to the internet when I am. Please fix this bug!.ChaplincollectorVersion: 11.5

ExitsSo much fun, great way to pass the time.F0987Version: 10.6

Store?This is a fun game, but I can’t find where the store is. I can’t purchase any coins..Vvvvvv5saVersion: 10.3

Love itThis is a great game for when I need a break from my daily grind. Thanks for adding the daily’s.NicoleSoulVersion: 10.0

Lots of fun!This is a great game, so many levels and it keeps my mind sharp. Highly recommended!.VeggiemamasworldVersion: 9.9

Makes you think,Make you think,but some of the clues are vague.Baby reubanVersion: 5.1

Wish more levels were outI like the challenge just wish more levels would come faster..Scross99Version: 9.7

Keeps crashingExcellent game usually. New levels keep crashing. I tried all of the troubleshooting suggestions listed in the app, but they did not work..Jd0033782Version: 8.14

FunNot the hardest escape game to play, but the graphics, music and mechanics are decent. Not a bad little free game with minimal ads.Trevwa1Version: 6.7

Great fun. Slow to roll outI’ve enjoyed all the levels, easy and hard. Plus this month’s Special. They take time, thought and pattern recognition but are very solvable. A couple of times I used clues and had to go all the way to Answer because the problem nor clue made sense. But out of so many problems in each room of each level, that’s not bad. Major issue is how long it takes to update. Meanwhile there are additional “Special” puzzles from prior months, but behind a paywall. It would also be great if we could adjust the orientation and/or use finger zoom. Being able to store 2+ photos at a time would also help, as would a better overlay of the photo positioned so you can see the puzzle and photo at the same time..7645890123Version: 5.4

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Room Escape Game-EXiTS- Negative Reviews

):If doesn’t work to play ads.Fan big timeVersion: 14.11

Daily seems to only mean the day changesIt would be a great app except that the daily is always the same, the only thing that changes is the day..0360kayVersion: 12.7

Won’t Stop CrashingPlayed the collection for a very long time but the latest special June update of episode Curry crashes every two moves and often would crash right at launch. Unable to play at all..DD TorontoVersion: 8.8

Loved this app until.....Vert disappointed with the recent update that I would have to agree to be tracked in order to use the app moving forward. DELETE.TonitonetoneVersion: 8.5

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