Arlo Secure: Home Security Customer Service

Arlo Secure: Home Security Positive Reviews

Really, really good but not great… like but don’t love…App itself is very full featured. In comparison to all the others I’ve tested, Arlo is still at the top. Haven’t tested Nest to be fair tho. Arlo does a lot of smart things in the setups allowing a lot of customization, particularly in setting how one or more cameras behave based on motion on another - that’s really great and also the customization of geo settings and arming specific cameras of choosing based on location, presence. arrival, departure, etc. Also great ability to adjust motion zones, lighting, brightness, duration, etc. My biggest complaint is the time it takes for a camera image to load after receiving an alert. Not the alert image, the actual camera if clicking the alert to open the app. It’s painfully long and seems longer than when just viewing the cameras without an alert. And this is when one has the greatest sense of urgency in wanting/needing to view it! My 2nd biggest complaint is the CVR feature, not awesome or that user friendly compared to all your other features/capabilities… cannot do a quick view “overview” like some competitors offer, or even a 2x or 5x speed view, which would be super helpful! And for the price we’re charged it’s not great, and it’s a per camera fee, at least allow 2-3 cameras for the fee to make up for the lack of CVR features. Still work to do to be the best..ShawninatorVersion: 4.11

Brings peace of mindWe have had a three camera system up for over 6 months. The cameras have worked amazing, even in negative winter temperatures in northern Wisconsin, (way north). The two outside cameras that are exposed to full weather and temperatures have only had problems when we were -30 degrees and lower. They will shutdown if to cold, but come back on when it warms up. The third camera is protected a little more and it doesn’t get any colder than 35 degrees and has had no problems. Strong wifi is needed to support the system. We are currently using Starlink satellite and have no problems with delay or coverage. The video clarity is very good and the stored video library has been helpful on several occasions. We have a $9.99 monthly membership. We recommend buying the official Arlo power cords to plug-in if your cameras will have a lot of activity. Otherwise you will be changing/charging your battery, (XL battery), every three days. The two cameras that have extensive activity for detection we have hooked up to Arlo outdoor power cords. The one camera that has very little activity, the battery goes several months between charges. Other family members also have Arlo cameras and they are very happy too. Random pros are we have been able to monitor weather conditions while away from home, get great video of wildlife and monitor people that may be up to no good, but see our security cameras. We have no cons..Rings roundVersion: 3.5.13

Great Video Quality but Beware of Ad CreepMy wife and I use Arlo Baby primary on our smartphones. Pros: We are impressed with the video quality. We use the music and light features to stimulate our baby before he gets out of his crib. This is a part of his morning daily routine which allows him to ease into getting up and give us a few extra minutes to get his bottle ready. Also being able to view the room from anywhere on your smart devices when you are away from the home is a clear advantage from other stand-alone baby monitors. This comes in handy when you have a babysitter for a night out or might be doing work around the house in areas where wifi signal is week or non-existent. Cons: The live feed does take a few seconds to load (10-20 sec) which may not seem like a lot but can sometimes be frustrating when you just want to pop-in to take a quick look at your little one. The most annoying thing about the app is that every 10th time you open the app there is an ad to promote some paid Arlo premium feature like Arlo smart. Before you can view the live feed of the room you have to click past it. I find this to be a major turn off and considering regulate two-way monitors don’t do this, it sets Arlo baby a part, in a negative way. I haven’t found a way to opt out of seeing these Ads but I would suggest to Arlo to at least provide such a way to do so or stop the Ad creep altogether..BrownPartyof3Version: 3.2

AwesomeIt’s amazing, the quality it really really clear and so it the audio. It has only started recording a bit late when someone approaches the door like 3 times since I got it 4 months ago and people come and go to my house including package delivery about 20-25 times a day at least, no exaggeration. The only thing holding back from 5 star is that when someone rings the doorbell, it takes it like 45 seconds to connect to my phone before I can start talking to them and there’s a pretty major delay every single time I’ve done it. It could be my Internet though so I don’t wanna fault it too much in that department. I’ve also opted to hardwire it to my existing doorbell but no matter what I’ve tried, I’ve been unable to successfully get it to chime. Even in the app, it’s just gray and I can’t do it. Luckily though my phone rings whenever someone rings the bell, but like I said it takes like 45 seconds to fully connect to interact with whoever is ringing the bell which doesn’t sound like long, but it is when you’re sitting there waiting for it to load. Luckily though, Arlo pairs super easily with my Alexa device so whenever someone rings the doorbell and I’m not home, but others are home who do not have the Arlo app, Alexa announces on all devices that someone is ringing the doorbell and she makes a doorbell sound. It’s great.24578865335689087543356Version: 3.5.13

Great So FarI like the design of the camera and the optional solar cell array has kept the battery charged at 100 percent even when checked during the middle of the night. I like the magnetic cable connector as well. The AI seems to be accurate so far. I have it set to only alert for people, animals, vehicles and package delivery. It ignores all other movement which I need since I have a yard with a lot of tree branches that move from wind. The spot light and siren are good features as well. The camera seems to not lag at all which is important to me. The audio when talking to someone near the door is good. I could go on and on but I’ll stop here. It’s a great camera and I will be buying more of them soon. They definitely beat a competing product I had before though they do cost more. Well worth the money. Update: One thing I don’t like is the delay caused by the video first being uploaded to them for AI analysis before we get to see the video. This causes a delay from a few seconds to, in my experience, up to 20 seconds or more. Further the amount of the delay can vary between cameras making them get out of sync. For example someone can knock on your door and the camera can’t yet show them to you. Other than that my cameras with solar panels are great. I do like the AI..Da43250Version: 4.3.5

Almost PerfectWe love the fact that Arlo can be wireless or hard wired. We have an older home and hardwiring for our front door would take an”expert” to do. My husband who is a communications engineer was not able to understand 1940’s wiring. We then opted for the wireless doorbell and it worked immediately. The Arlo App it’s self is good and almost perfect. I’m not sure if we have an earlier generation but the gigahertz for the wireless connection has to be low for “successful” connection. We feel that we don’t get immediate notification when the camera is sending us notifications. Otherwise, the camera itself is displaying really clear images on both wireless door camera and wireless spotlight camera. The app does allow us to see remotely the battery life on both devices and adding devices are pretty easy as long as you follow instructions. We like how we can view and save/download recordings but wish we had the option to mass delete rather then delete individual recordings. We have dogs and they run around our house and it’s a annoying task to save data space on our phone and clean up the dozen videos of our dogs being dogs. Hopefully the tech team are working on the slightly inconveniencing issues- but other then that, pretty great system..TwoDogs2KidsVersion: 4.0.3

Good cameras when they work.The reason I bought this cameras was to see as close as possible to real time alerts. About a year or so the app worked fine and was happy wit it. For some reason the app now give you an alert, not just once but multiple times for same alert that ends up getting annoying but worse is that video takes a long long time to load or does not load at all when tapping on alert. Video works better when you just open up app and select live view. This takes about 5-10 seconds, I have had packages stolen from my front door and all I get to see is the after the thieves walk away with packages. The live speaker with mic works great, but there should be a setting where I can select it to come on for any camera of my choice when ever I press live view. This of course will probably drain battery faster but it would be my choice. This future would come handy when someone is around your property and not just available on the doorbell camera. Over all I would probably buy a system again if the double alerts get fixed with faster loading videos when you tap on alert. Here is a simple fix Arlo engineers, maybe instead of you getting video to load for why you got alert you just get alert and go straight to live view with option to have mic/speaker on..Tactical oneVersion: 4.3

Best wireless securityI’ve been with Arlo since 2015 and all five of my original cameras work flawlessly presently. Since then Ive added a couple ultra 2’s and indoor baby monitor. All cameras work as they should. There’s been some app issues along the way but the Arlo team continues to work thru them. I do miss the free web service they once offered that included up to 7 days of video and motion notifications alerts for free. I would have like to seen some sort of kick back for original customers who have been there since beginning, discount on services.??? Even with the minor issues that have popped up over the years. I still wouldn’t choose another wireless security system. I do recommend solar charging to reduce the times you charge batteries or you can purchase wired charging cables for outdoor use. So far my favorite camera is the Essential XL. This camera battery lasts for several months without having to charge it. I got three of them for my parents property and they love them. The app can be odd sometimes for some reason logging you out and won’t let you back in until after many attempts. But latest update seem to fix this unless you have an older phone..ShaggiinatorVersion: 4.3.5

Arlo Security SystemThe system itself is great . The only downside is that there’s no way to take it off of motion activated and set it up on continuous recording . So because of this, if you have outdoor pets . Like two or more dogs . In less than eight hours you’ll have well over 1500 individual videos to watch if you’re looking for something in particular . which can be very time consuming as well as takes up space on your phone .Yes, there is a setting where you can turn off where it will not pick up pants, people, or other things . However, it will still pick up the motion no matter what and you will still have over 1500 videos But instead a bit, let you know if it was an animal, vehicle or person it will just tell you motion .So there is no way to get around that .Also, because of this issue, it drains your battery very quickly . I personally have seven cameras and I have solar panel charger connected to all of them, and it still drains the battery because the solar panels cannot charge the batteries faster than the camera is being activated . so if anybody chooses to buy this Arlo system, you need to keep that in mind . If you do not have any pets, this system would be great and it may even be fine with one being outside, but would be okay with one pet inside . I hope this helps ..5Pittbulls1HuskyVersion: 4.0.3

Hopefully the IPad App Bugs are Finally Fixed!Update as of 2/8/24: It seems that the recent App version 4.11.2 may have finally fixed the frustrating IPad bugs below. So far so good. I will use the App daily to see if all functions as it should over time. I’m glad it’s finally fixed but don’t understand why it took over a year. Especially now that Arlo charges for basic video storage, which it never used to! Original review: After repeated calls and emails with Arlo, they still have NOT fixed the IPad app bug. Once you open your “feed” to watch a video, there is no back arrow to return to your dashboard. You have to actually close down the app and reopen it. Come on Arlo! It’s been a year since I brought this to your attention. Just fix it. So I use this app on my IPhone and IPad all the time. However the IPad App has a bug that I’ve reported to Arlo several times with no real solution. When you open a video to watch from your feed to full screen, it will not minimize and take you back to your feed. The little arrows in the upper right corner just change direction when you tap on them but nothing happens. You have to go to your home page, close the Arlo Secure app, then reopen it to get back to your feed list of videos. PLEASE Arlo, fix this bug for IPads!!.Mic 1975Version: 4.11.2

Not as good as I expectedBefore making the purchase, I talked to a number of people who said Arlo was one of the better options for wireless security cameras. I made the purchase and installed them. The system and app weren’t very intuitive but I managed. The first thing I noticed was the delay and inconsistency in getting alerts. Then there is a significant delay in accessing the video from the alert. If you’re planning to use this as an “alarm” it will be too late… We went ton vacation two weeks after installing the system and about three days in every camera went offline. I couldn’t get them back on line without physically being at home. At that point they were worthless. Once at home I had to re-sync each camera. What a pain. My system has 2k resolution. I wanted the ability to ID someone or read a license plate. Having 35+ years in law enforcement I understand how critical this is. Every video I’ve checked gives marginal, at best, video clarity. I’m not convinced that in a moment of need it will be enough. Now I will admit I don’t have cable Internet service but my speeds are decent. I don’t think that would make the system function this poorly. Now I’m stuck with either buying a smart hub to eliminate “cloud only” recording and hope for the best, or buy another system..Sgt894Version: 4.7.1

ARLO reviewI love it! The quality of components; the ingenuity of the functionality and physical design; the flexibility of ways to employ the devices for monitoring, and so far,(1 year), the durability. Perfect product! The “doorbell “ systems are stupid! The first thing they do is tell an intruder that you HAVE a security system, and then, whether or not anyone is actually monitoring that system! All the intruder needs is a can of spray paint or a piece of tape to totally disable the system! I put my ARLO cameras in places that are inconspicuous and unreachable. I want to see what potential intruders are doing when they DON’T think they are being watched! The movement detection feature tells me immediately when anything enters my security perimeters, and then, I can watch them to decide whether they are a threat. My system has detected and recorded, cats, birds and even hornets at my front door! I mounted an ARLO camera high in a tree at the back corner of my backyard; I can’t see or reach it, and I know where it is! This camera displays the entire yard and detects movement when I draw the shades on my back door! I feel COMPLETELY secure and in control with my ARLO products and system. Five stars!.ArtomloVersion: 3.6.8

Still needs to be fine-tuned ....Good picture quality BUT takes over 30 seconds to load when notification happens. Doesn’t help when you want to see who or what’s there in order to respond!! In colder weather hubby needs to bring camera inside to recharge, won’t recharge if it gets below 30 degrees...we live in midwest, pain in the neck to constantly bring our 3 cameras in to charge them, luckily they’re easily accessible!!! We have long winters... One camera needs recharging almost every day since it picks up every little movement or noise, you can adjust sensitivity to what they detect, for time period you want detection, subscribe monthly for video storage, etc. Audio is fair to poor when trying to converse with someone on a camera. Hubby being second user, most of the time has difficulty accessing cameras away from home on his iphone. All in all, we purchased a 3 pack camera system....spent additional money on covers and posts to attach 2 of them to since they did not work well on the gutters where we originally had placed them. We purchased 3 additional boosters for better wifi access so they wouldn’t lose their connections. We spent a LOT OF MONEY getting these cameras up and running....would we do it again....probably not..KfmjfilVersion: 4.4

Best security system/app!!Cheap subscription offers tho offers a couple free features free of charge w/o subscription needed. Easy to set up and even easier to continue to use. I have older cams that don’t have chargeable batteries, but looking to upgrade to them soon and once I do I see how w/ only a couple simple steps it will be to upgrade to new cams &/or hub. Excellent quality + works wonders during weather changing conditions in my experience. Lastly want to add if anyone is looking how to best use the app to set up a tv monitor/television as a solo or shared on any smart tv in your home; if you own or able to purchase Alexia/Alexia app; just download the app on any screen and therefore you can just ask “Alexia show me (front door) cam please”? It’s really a wonderful feature I wish I had learned about sooner bc now while watching tv I can have any Arlo camera either brought up to the small corner of my television OR covered in full screen on my tv!! It’s really cool. Just wish Arlo the app itself could do this feature solo and not have to purchase/own /use Alexia, but that’s the only struggle Ive experience in my 3 yrs of owning & using Arlo/Arlo app!!.Stay-LOVersion: 3.5.12

Arlo security systemOverall the arlo security system is good, but there are a few areas and operational used that should be improved on! I have two locations with one having a Pro 2 system with 5 cameras. I also have another Arlo security system Pro 3 located in another State with 4 cameras ! The problem I have others have when they have two systems at Different locations is that you can not have both system controlled ( armed and disarmed etc) on one device like a iPhone or iPad ? You need two different accounts on two different devices ? Why ?!! Also if you buy a system say a 3 camera system they only allow one additional camera on the system unless you pay $10 a month fee for any additional cameras ? There also a few minor issues with controlling each device arming and disarming separately On the Pro 3 system as compared to the Pro system ! I am amazed on today technology that the engineers at Arlo cannot solve these basic issues and product a system that is a leading edge in security systems for the buck ! Overall I like Arlo but as stated above the system has its draw backs and issues !.Arlo 4205Version: 4.3.5

I like my arloI like that Arlo cameras but I will tell you there is to try to get a hold of someone and or you can pay your account to put your cameras back online is terrible I gave you -0 I want to get my cameras back online but I’ve done everything you’ve told me to do I cannot log in my account y’all got a problem with my account I cannot get in there to pay you now I put these things in and recommend you guys when I tell you why this is embarrassing if my friends have to go through what I do I’m trying to get these cameras back where you can record this is plum ridiculousI’ve never seen a place that I’m trying to pay you guys $9.99 a month and you don’t evidently want my money what do I Gotta do to pay you guys wanna put my cameras back online because i have been broken into in the past if I get broken into now I have no poof. So if I have to go get me another system besides Arlo I will be on social media which I have the right to do say what kind of problems that you guys I am about trying to get what you get yourself back online I have been trying for two months two months.1956ronnyVersion: 3.6

Have had the system Several YearsFirst off in order to get optimal wifi to the camera base router I installed a wifi extender (in the same room as the base) that is solely used for the cameras. I also have fiber internet that is super fast. Before I did the cameras were slow to begin recording and inconsistent. I originally purchased 2 camera system and about a year later an whole new system with an additional 4. Here is where I take a star away, I can only have 5 cameras connected even though I purchased 6 the base will only allow me to connect 5. If I want to connect additional cameras I have to pay on the app. I am not a fan of paying monthly for something I already paid for outright. Here is where I take the second star. Every time I change the batteries to a camera the settings I had previously programmed are reset. So if I have movement set to 93; after battery change it goes back to 80. Sometimes I am in a hurry and forget. These are all things that could be fixed easily by programming to get your 2 stars back. Other than these 2 things I like the system overall. The set up is super easy. That being said I have had to reprogram a couple cameras after a lightning storms but it’s super easy..QueenOf❤️❤️❤️Version: 3.6.4

The Good and BadThe cameras were expensive and, at the time of installation, I could not buy a camera without having to also buy a router with which to sync the camera. So, I wound up with extra routers because I synced all cameras to one router. I’m sure the expense of unnecessary routers was included in the cost of the cameras. So, even though I can find lone cameras now, my initial setup was expensive. Secondly, a camera’s video is always pink. Happened too long ago to talk about returns now. I just put up with it but I don’t like it. One can adjust the length of recordings. I like that. Managing the app is simple. That’s good. I regret buying the cameras that need batteries because the batteries are expensive and troublesome to replace (climbing ladders, etc). When I purchased one that uses electricity, everything worked better. The images were clearer, motion was more easily detected, etc. The battery-operated cameras often have visual glitches where images are broken up into pieces and there is stalling and skipping of movements. The good thing is that I have five cameras and pay nothing to use them and they provide some benefit of recording and retaining information for a limited period of time. So, the fact that they were expensive to purchase is offset by the absence of monthly fees..Pearly LaceVersion: 2.18

The Arlo appAfter the free trial you have to pay a high monthly rate for each camera & I have 4 so I can an only see the live view, not even enough time to show the snip-it of the alert itself. I paid over $200 a camera including the 4 solar charging panels, so I would have spent the money more wisely on a unit with its own at home recording system that I could access The camera and app works well and I get live alerts which is really all I need. If I felt I needed more security I would activate one or two in an appropriate place. Does have great instant alerts so using the cameras and app is good. Main complaint is that when you buy 4 cameras then you should only have to pay for the group and not each security camera. Would give 5 stars if they would fix that problem. Otherwise might look into a home hub for all the cameras I have, with a hard drive of a Tara bite. Update:The other 3 lights are set for motion and people, but flood lights won’t come on unless I go into the app and actually turn it on manually. So they aren’t good unless you pay individually for each light. That was misleading and if I had it to do over I would have just ordered some good deterrent lights with out the cameras for much less..NicholeLayneVersion: 4.10.6

Not very happyWe have 3 cameras & a doorbell camera. The cameras do have a good quality picture and show clearly even when you zoom in. I do like the doorbell camera so when someone comes to the door & I don’t have to open my door but can talk through it & see them. Now to why I’m not happy with the cameras.... first we are constantly changing the battery in each camera as they don’t hold charge too long. We purchased extra batteries so we have some charged right away. I don’t like how their is a delay when it wants to record & it only records when some kind of movement is in camera view. I thought it was a constant record & not just movement. So on windy days the trees trigger the annoying ding on my phone that there is motion in my cameras. I hate that annoying constant alert on my phone with every motion captured. I just wish these were a constant record rather then when it sees nothin. Also they are off-line constantly. So some times it won’t capture video for days cuz we have to mess with the connection with the internet. Wish I would have done more research before purchasing these. But when they do want to work they are really good cameras & the doorbell camera is a great safety feature..Watching mamaVersion: 3.2

Overall..OkThe app works ok, occasional crashes like any other modern apps and somewhat cohesive. Nothing mind blowing about it at all but it doesn’t have to be, it’s a just needs to perform. Now here is where the app becomes 50% useless, the app gives you access to settings for devices, configurations, modes, permissions etc. The app also functions as a security system and it’s controls, you enter in the app select a device and wait for that said device to “come on line”(which depending your own WiFi network connection speed and strength to fair) takes a bit 5-10 seconds on average. The app is also where you arm & disarm, change modes, set boundaries, activation areas and so forth (standard for any security app nowadays). This all works well for the free trial but once the trial is over the functionality of the app is rendered useless because you can no longer see the alerts that created in your application. Due to the amount of time it takes to load the application, devices to load ( because you have purchase a subscription in order to see a recording of the event that you’ve just been notified about). So…. If you don’t pay monthly the app will not function as a security system..RoclafamilliaVersion: 4.0

Work goodParfait pour la surveillance d’une maison.YanetbuzVersion: 2.14

August 24 app update is unrealizableNever has an issue with our Arlo pro cameras for two years. Last update from Aug 24, 2020 is terrible. The app delay is horrible. The delays are in -notifications.. -device connections -camera viewing Everything you need and why you picked Arlo is currently not functioning as it was. My iPad is running an app from April 2020 and I have no issues with it. Would like the old app back for my iPhone... please..H2-oneVersion: 2.19.2

Assez bienÀ part le retard entre le mouvement réel et l’alarme. L’enregistrement commence avec un retard de plusieurs secondes. On doit aussi pouvoir paramétrer la durée de l’enregistrement.Jao1801Version: 2.22.6

Constantly spams me despite already having a subscriptionEvery time I open the app I get a full-screen ad telling me to sign up for a plan via PayPal, even though I already have a subscription. Talk about punishing your own customers!.M|UVersion: 3.2

HmmmI have been using arlo since it came out. And it’s an amazing product. But now they want to restrict you from the feature unless you pay for them per month. Don’t be sucked in to paying it’s not worth $ 11 per month to tell me the difference between at person and an animal. Also on the pro 3 the batteries don’t last long. I have to change mine out every 2 days and I have it set on the lowest settings. I suggest if you see older models buy them. They work..Expensive!!!Version: 3.0

UndecidedMissed aome Person events..Ireneo RandyVersion: 4.12.5

Arlo ProAwesome product!.MarioelrickVersion: 4.12.5

Great techWorks 🙌🏾.SmaknisVersion: 4.12.5

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.12.5

Arlo Secure: Home Security Negative Reviews

Great cameras, but security system needs improvementsI’ve been an Arlo customer for years and think their cameras are excellent. However, I purchased their security system about a year ago and have had multiple issues with the system, including spontaneous arming of the security system in the middle of the night, and arbitrary disarming of our camera motion detection capabilities ever since installing the security system. After dozens of interactions with their technical customer service team, the issues remain unresolved and it is unclear if the issues are related to to security control pad itself, or the new app installed with the new security pad. My guess is that I have a faulty security pad, or Arlo prematurely launched their security pad and/or new app with multiple bugs (likely also with compatibility issues with their own technology). While the customer support team is friendly, their ability to resolve an issue is very limited, and forces the user to try multiple ways to resolve the problems over an extended period (in my case, over countless hours and without resolution). The response time for their advanced technical team is also unacceptable, often taking several weeks. For these reasons, I rate Arlo as a 2 (5 stars for their cameras alone, and 1 star for their security system). This is unfortunate since there is a lot of potential for a great integrated system if everything worked properly..V . . .Version: 4.10

Takes too long to load or doesn’t at allThe setup of the app is great but it constantly won’t load one of the cameras even though our WiFi is at full connection and working perfectly fine. It happens so frequently I wouldn’t recommend spending the money on the cameras plus the monthly fees per camera. It was faster during our 30 day trial. It’s supposedly 2k but is always grainy and we’ve tested our WiFi speed to see if that’s the issue, but it’s not. My partner and I both have phones that supposedly support the 2k. Edit: The help articles didn’t have any information we haven’t tried as we have read them before to setup a secondary account and make sure we had the right placement for our cameras. My partner and I also are constantly being logged out of the app. I’m assuming because I’m not the person who setup the subscription I don’t have access to many of the features like support. My app says “no devices associated with this Arlo account” but the cameras and videos are on there. The payment is from both of us, my partner was just the one to set it up on her phone first so that’s another frustration to add to the list. You can’t both login to the same account at the same time or it will kick the other person off so we setup mine as a secondary account a while ago that only has limited access. There should be a way for two adults to have access to the full features..Making strides just not in the appVersion: 4.11.2

Not that greatThe cameras are good, but the software to use the is a pain. You can’t just select a camera without going through a bunch of other elements and the process is not easy to follow. Whoever did the programming didn’t dumb it down for the average user. I am sure they thought they had it perfect, but I think it is not user friendly at all. This is my least favorite element of the system.. once you open a camera you also get an annoying microphone feedback which I have not been able to eliminate. The zones are rectal linear which limits the ares of detail that you really need when setting up specific zones without making several smaller squares which is not ideal. Overall I give this a 4 out of 10…maybe…I have ordered solar panels for the cameras, OMG what a pain that was. There are no less than three types of connectors available for the solar panels; micro A mini USB, Type C and a three contact magnetic variety. I know because I have been sent all three. I had to purchase adapters from a third party because the ARLO Customer Service department, who claim that they are in the Philippines, can’t help you because they are only “technicians’ not supply personnel. There are no Americans to call directly or will help you…oh, yeah the “technicians’ will hang up on you. Find another source. These batteries are crap and support is no-existent…Don’t waste your time with these. I can only imagine the monthly fees are going to be in the realm of Highway Robbery..TWKMKVersion: 4.8

Hardware is great but the app needs a lot of workI love Arlo’s hardware. Well built security cams. For the past 5 years they’ve held up well in the elements of New England. However, I can’t justify paying for Arlo secure anymore because the app UX is so bad. With the latest update, every time I arm the system, the app logs me out so I can’t shut the cameras off when I return home because I get SSL or time out errors when trying to log back in. Face ID nor passwords work—we just have to deal with the app sending notifications that the cameras are picking up motion for a while. Sometimes I can’t log back in at all and have to manage the system through their web interface which is equally as bad. I reached out to support and they couldn’t even find my account. Mind you, you have to be logged into the app with your email when you live chat with them, so they know who I am. I had to take a photo of my subscription to prove I pay them. I understand there are a lot of moving parts to the system, but even when sensitivity is all the way up, I can easily walk quickly in front of the cams and they don’t pick me up. Recording notifications can often be delayed for minutes, which is a problem if it’s urgent. The monthly prices just went up a couple bucks a month yet the quality just isn’t there for the system. After 5 years, I think it’s time for a replacement..Jeff golenskiVersion: 4.2

Very buggy appThe app leaves a lot to be desired. You cannot control the types of activity that get sent to the feed by individual camera. The settings apply to all cameras unfortunately. So while I might want to see people activity from one camera but not from different cameras, I have to settle for getting people activity from all cameras in my feed. You also cannot mass delete clips from the feed page. You have to delete each one by one. When I want to get a live feed from a camera, it times out trying to connect to the camera about 40% of the time which is unacceptable. I have to shut the app down and try multiple times to reopen it before finally getting a successful live feed. Also when I want to turn off a camera temporarily I will often get the spinning wheel making it look like it is continually trying to shut it off. I have to shut down the app and reopen it to see that the camera actually did turn off. All these issues are happening despite having a strong wifi connection on the cameras and my phone. Regarding the cameras themselves, I have the Pro4’s. The quality of the recordings is good and it is very easy to set the cameras up. The only negative about the hardware is that batteries don’t last that long if you have frequent activity being recorded. I was hoping for better battery life based on other reviews..MikeinseattleVersion: 4.11

Constant app issuesUsing app version 3.6.8 on iPhone 13 with iOS 16. Wife uses iPhone 12 with same app version and iOS version. Neither phone can see live videos from our 3 Arlo Pro 3 cameras. Tapping the play arrow results in one second of a spinning load indicator and then nothing. Not acceptable. Developer responses from reviews today ask users to update to the “new” app update 3.5.1 which was new over 9 months ago and there are more recent updates. Do they even know the new version of their own app? 3.6.8 is from three months ago. Any competent developer would have already tested the app with the beta iOS software to make anticipates updates and no recent updates for iOS 16 released recently. Poor app development and software management. Cameras often have glitches and blank out during recordings just when you need to see the subject in the video. Phantom movements cause recordings of nothing or the recordings start too late. I will not be buying Arlo again because of extremely poor software. The cameras are nicely made with good power management but the software is mediocre at best. We have 3 Arlo Pro 3 Cameras, 3 Arlo Pro cameras, a doorbell camera and an Arlo baby. All have issues constantly. I just deleted and reloaded the app so don’t give me that advice either because it didn’t fix anything. You just need better software developers. I would not recommend anyone purchase these cameras or use this app at this current time..Levy D.Version: 3.6.8

UnreliableI’ve had Arlo Pro cameras for a year now and I find them completely unreliable. I live in an urban community but I have the fastest internet available. When watching the cameras alive, I find I have to keep pressing the play button every minute or two. They should stay up all the time as I am watching live, but they don’t. Also when watching live if there is activity happening while I am watching live either the camera will drop and when I press play, it will clock and it will clock until the activity ends which means I’m not getting the benefit of having a camera. There are lots of gaps in the coverage. My cameras are hardwired and I pay for Continuous video recording. How is it that one camera view is recording just fine and at that same time another camera has a gap and is not recording. It can’t be the Internet if one camera is recording just fine. I reboot my Internet several times a week because I find a lot of lag or clocking as I’m trying to watch archived video. Also, the timeline will pick up a motion for a person which is great but then I don’t get the snippet ( my term for the video alert that gets sent to me) of that activity. So I wouldn’t know if someone was in view of my camera, if it weren’t for the timeline. If I had an invested so much in the cameras already, I would trash them and try something new. Very disappointed..Urban life stinksVersion: 4.5

Slow video load and false alerts. Good tech supportSooooo we’ve been using ARLO for 2 years. Often, when you go to look at the camera because of some type of alert, you may or may not actually see what caused the alert in time. I.e. The threat has passed before you can actually see what happened. All of my outdoor cameras constantly send Alerts to my phone but when you look at the video nothing is setting it off. Seems dangerous to me but... I don’t even see trees moving. Recently we added 2 Arlo doorbell cameras. We had to disconnect one of the cameras because they won’t both work at the same time. And the same complaint as everyone else, when the subscription ends,there are absolutely no recordings. Not 7 days like my other cameras, not 7 minutes not 7 seconds. The thing that makes me angry is before I spent hundreds of dollars on these cameras,Nowhere did it indicate that this was going to be the case. They are getting just like the greedy competitor Ring. And to spend all this money and then have things not function the way it supposed to, it’s really upsetting. What’s the point to a camera without the recording? It’s a matter of principle. Just include it in the price already! Greedy companies just trying to be in your pocket every month of the year. Do I sound mad??? It just went off again for no reason!!! And my sensitivity is set low..Bonded & SecuredVersion: 3.2

Do your research!!!Buyer BRWARE!!! I’m on my 3rd set of arlo pro 4 cameras in about a 14 month time frame. Very VERY buggy, inconsistent and the app isn't that great either. Needed camera’s in a hurry and at a lower price. The ONLY reason I'm on my 3rd set is because the big box store i bought them at, will not give me a refund, they’ll only warranty them as long as I buy the warranty of course. So do your research. Check into a service like ADT, etc. Oh!, they also raised their monthly charge without notice. And their customer service is virtually non existent. No number to call to speak with a live person. You limited to messaging. And getting to deal with 1 representative is impossible! But they all assure you that you are in good hands and they will fully correct the issue(s). If i had it to do over, I would NOT buy arlo. But for now, I’m stuck with them since the warranty price is cheaper then a new set of camera’s in any brand. After a recent update, the audio is HORRIBLE! It sounds like the martians on the kids 2 way radio from the movie SIGNS…. Don't waste your money, time or energy with arlo. My app reverted back to the older and even LESS user friendly app. Not sure how, why. But i cant set the sensitivity settings any lower without just flat out turning off the camera all together. Its killing my batteries in about 4 days max. Audio has intermittent issue. Loud scratchy feedback during live feed and on recorded video..Special_Ed....Version: 4.12

Geofencing stopped working. No support from Arlo.I've had a Arlo for several years, it has always worked great love the geofencing because the cameras would automatically arm once left home, and then disarm once I arrived home. However, Geo feneing has stopped working. I have deleted the app and download it the app, I have made sure I have the most recent update, lam on an iPhone 14. When I go in and look at the Geo fencing settings I have the correct address, the GPS contract me within our knows Geo fencing settings, It shows me on a map when I am not home, and it shows me on the map when I am home, yet the cameras do not automatically arm or disarm any longer. It's very frustrating to have to go in and manually arm and disarm my cameras once I leave the house when this feature was working so great before, I don't know what the problem is. My location services are on, I have a location set to always on for a Arlo, I also have precise location selected just as the instructions say. I checked the support community and the only solution I can find is that I must have the wrong version of the Arlo app, or my Ario app is not updated. But like I said l've deleted the Arlo app and downlosd it again, it says I have the most updated Arlo app available, Yet, Geo fencing does not work... I'm beyond frustrated and I am thinking of getting rid of Arlo and changing to Ring security cameras unless someone from a Arlo can help me with this..Reviewer 1976Version: 3.7.1

Not satisfied. Needs improvement.After my all my time/efforts and my $400+ investment into Arlo i was frustrated to find: The app needs much improvement! I was faced with multiple recent scary situations where someone I didn’t know approached my door after i installed my Arlo pro 3 system and my biggest issue was I couldn’t connect to the cameras to speak to them through the app and question who they were or what they wanted and most times you get notified it’s almost well after the persons been standing at the front door for a few moments. They also need to add to the app a way to allow you to set different notification sounds for the Arlo alerts because It sounds exactly like all my other notifications so there’s no way to distinguish this from my other less important apps. They also need to figure out a different system for how the batteries in the camera are charged and replaced although the batteries do last a decent amount of time between charges having to change the batteries every so often is a large pain and inconvenience especially for people that have placed the cameras in high positions on their homes. Don’t even get me started on how expensive the reoccurring monthly charges are either for it to operate like it should. I’m giving it the two stars because the cameras actually record nice quality videos and the sound is good too, I have mine recording in 2K..Deans accountVersion: 2.23

Arlo App and needed featuresI love my Arlo set up except after a short time one of them stopped alerting or even storing any movements. If I watched it “Live” that’s the only thing that it would work. I found it difficult to get any tech support and I work my way around technology and such typically very well. I took the batteries out and removed the device and then added it as a device again is the only way to make it work. What a pain! I had to get up on a ladder. And there are alert zones you can set but you can only set them while they are plugged in. How do you do that with any accuracy, they are wireless. Also, they need more selections for pausing alerts. How about letting the customer choose an exact amount of hours? If I want 8 hours 2 hours or whatever? Then I bought a pack of two cameras label said Arlo Pro 2 but they were Netgear without rechargeable batteries nor a place to plug in a solar panel or zones to set nor two way voice. False advertising. I had to buy batteries and they are expensive. Two sets of batteries would have paid for the solar panel accessory. I guess I won’t be buying a solar panel which works great! I did buy one for one of my true Arlo cameras. Save your money for the pack that comes with as many cameras as you will need instead of adding more later because the additional “Netgear” cameras won’t have all the features. Besides that, “ I love my Arlo and app..TnTTichyVersion: 2.16

What Good Is ItI have had my Arlo Pro system for several years and have seen it slowly go downhill to the point that it is worthless. What good is a security camera app that requires you to log in EVERY TIME you try to view a notification and then takes FOREVER to connect? By the time it connects to your app and then to the camera, whatever triggered the alert is gone and there is absolutely no history reflected, not even a snapshot (no I do not pay for the subscription service, as I have no need to store videos, just the ability to view the camera alerts, something I used to be able to do). The app used to be fast and connect immediately, but over the past few years, has been converted to useless. My next camera will NOT be an Arlo! ****Arlo support - don’t respond telling me to uninstall/reinstall my app or that my problem is my network or internet. Uninstall/reinstall renders the same effect and my network/internet works just fine with all my other devices, including cameras.**** My advice is to stay away from Arlo and from Netgear, money over customer service seems to be their mantra nowadays. So….really tired of the typical IT “it’s not us, it’s you” response, uninstall/reinstall, restart your device, that doesn’t work (and apparently you didn’t read my review **** ). Spend more time fixing your app and less time responding with responses to reviews you don’t read..MimiTN1Version: 4.12

Takes too longUpdate: still hate this app. Not at all useful if I want to see what is happening in the moment. I need to find another camera and app. I hate using this app and camera. First, it doesn’t alert you of motion until about 5 seconds after, and then when you press on the alert to open the app to see the recorded video, it takes forever. It completely defeats the purpose of having an alert. If I hear the alert on my phone and I am home, it is much faster if I go downstairs and look out the front door than if I tried to view the camera. And even still the person is long gone because the alert didn’t even go off until a few seconds after motion was detected. It’s good if at the end of the day, you want to view activity but I wish that once it detected motion, it would show 5-10 seconds of what was going on before the motion as well. I have had so many things stolen off my porch but I would like to know if they walked by first and saw it from the street. The videos always start with someone already on my porch even though I put the motion zone on the walkway. Anyway, the slowness of this app and camera has just caused me frustration. It should alert you as soon as it detects motion not when the motion is over and going to the live camera should be close to instant to be effective.AnahitalitaVersion: 4.11

Complete disappointmentSo I have had this system for a few years now (7 cameras plus a doorbell). From day 1 they miss activity random- it’s never been an issue that I have NEEDED to address. Well last night a vehicle was stolen and I have zero recording of anything- system was armed and motion sensitivity was on max. The vehicle it should have caught takes up about 30% of the cameras field of view and it completely missed it. My neighbors much less costly camera caught activity. Well after talking with support I found out how poor their support system really is- I got the usual IT troubleshooting mumbo jumbo but absolutely no real help in understanding how the system missed a pretty catastrophic even- it had the opportunity to capture a vehicle, a person and general movement and it failed on all counts- not just one camera, but several. It failed to do it’s one job and that is capture an emergency as it’s happening. The support I received was friendly but ultimately unhelpful- it ended with me telling them I have no choice but to scrap this expensive system and go with someone else. Maybe their newer products are better but what would have kept me around would have been adequate support/explanation for the failure. I would have considered upgrading my system with them but not after the lack of support I received. Lots of people have good luck with arlo- I am not one of them..Kyle1088Version: 3.7.1

Videos take forever to play, no matter how good signal is. Trash.Even after buying into the pro subscription that every business uses to now grift their way past an honest product, I was hoping to get at least an honest functionality out of this app. For the money I paid, this is close to worthless. I have been looking far and wide for how I can get my videos backed up and recorded to my base station’s hard drive. You get a lot of articles on their site that point you to a non-working solution. The app and desktop platform reject my attempts to get this to happen. When i look up further help for it, I get the same worthless article with no solution. No person and no real support. So what am I left to do? Purchase their stupid subscription plan which backs up my videos to the cloud. At worst, these hurdles of poor support for how I want my Arlo to work are an outright fraud to get me to buy a subscription package and at best it’s an understaffed brand that dismisses customer service for automated “FAQ” sections that in fact lead to nowhere. To make matters worse, it doesnt matter how good my cellphone data or service coverage is, the videos that are recorded and I am alerted to don’t play. They sit with the loading loop over and over. Not only did I buy into a seemingly slimy grift, but I bought a grift for a functionality that is totally useless. I should have gotten a ring. These are terrible..QualityDPVersion: 3.6.8

Arlo Pro 3 won’t connect for two way audio off site using iPhone!I recently spent over $1K on a six camera Arlo pro 3 system and have not been impressed! The system will NOT allow me to access two way audio using iPhone off site. This is unsatisfactory and I wouldn’t/will not recommend unless the issue is resolved in the next couple days before I return product. The video and audio work very well but it will not allow me to access two way audio off site and when I attempt to access it says connecting until I try to exit at which point it will not allow me to exit so I have to force close the application and then the cameras are froze and say offline! The system then needs reset and that isn’t a quick fix either, at times it’s taken as long as twenty minutes to have cameras back up. I spent countless hours reading/watching reviews on various totally wireless systems and decided I would spend the additional money for what was described as a superior product. I feel I have potentially made a huge mistake and should’ve saved myself a few hundred dollars and purchased a system I know first hand works as advertised. Before the questions, yes, the software for Arlo is latest, my iPhone has the latest update, all permissions in Arlo application are approved, the product simply doesn’t work as advertised. Frustrated is the safest, politically correct way to describe my current position on this product..Nicholaus26Version: 2.18.1

App doesn’t always work...Arlo has a great reputation. However, I don’t know why. It must be because they’re paying off reviewers. I have used ring and nest products in the past, and either are better products. One thing you must consider when purchasing, arlo doesn’t record at all times. Arlo only records based on events. So it’s not armed because you’re home then nothing gets recorded. They app is buggy. The only reason I bought them it’s because of the iOS HomeKit integration. However, only the pro 3 and the pro 2 lines are officially supported. I originally purchased the 4K ultras and they weren’t supported. Also the video doorbell is not supported by HomeKit. It’s a joke. It literally is the worse product you can put up. Their signal is so finicky also. I have a camera stopped working after charging. Their customer support is also a joke. I sent in complaints and they have responded 4 days later with a canned message. Then the following day I get a “it’s been 5 days since you contacted us” email stating they will be closing my case because of inactivity. I spent over $1000 for sub-standard equipment, received a mediocre app that constantly lags (takes about 5-10 seconds for your video feed to go live), and awful customer service. You could literally get that from any other company for a lot less. Not worth the money or the time..Version: 2.17

Arlo needs workApp itself is very full featured. In comparison to all the others I've tested, Arlo is still #1. Haven't tested Nest to be fair tho. Arlo does a lot of smart things in the setups allowing a lot of customization, particularly in setting how one or more cameras behave based on motion on another - that's really great and also the customization of geo settings and arming specific cameras of choosing based on location, presence. arrival, departure, etc. Also great ability to adjust motion zones, lighting, brightness, duration, etc. My biggest complaint is the time it takes for a camera image to load after receiving an alert. Not the alert image, the actual camera if clicking the alert to open the app. It's painfully long and seems longer than when just viewing the cameras without an alert. And this is when one has the greatest sense of urgency in wanting/needing to view it! My 2nd biggest complaint is the CVR feature, not awesome or that user friendly compared to all your other features/capabilities... cannot do a quick view type "overview" like some competitors offer, which would be super helpful! And for the price we're charged it's not great, and it's a per camera fee, at least allow 2-3 cameras for the fee to make up for the lack of CVR features. Still a big fan but still could be better too..Eas888Version: 4.7

Home Security, SometimesThis product could be great, if they wanted it to be, but there’s just too many issues. I have exhausted all attempts to fix the problems, over the last year and a half. The issues just keep coming back, I’m tried of going online to update, hours of work and it does even last the day. You only get to use 5 cameras without paying for the service, which would be great, if the cameras actually worked. The cameras are grainy, one has turned the video a weird reddish brown color, the microphones on two won’t turn off so when the wind blows it records the noise and wastes the battery. Several of my new cameras broke right away and I replaced them with older used cameras which work better then my brand new cameras. I want to love the system, I really do. We still use it even with all the problems however now I noticed another one of the cameras is not recording correctly, it use to record the front entrance now you only get the person leaving the frame so you get an their lower arm or lower leg. No more seeing them walk down the driveway (no adjustment was done to the camera recording area in the last 1-1/2yr. In the beginning it would have given the system 5 stars but decided to try it out first. If I could get the three cameras working properly, without microphone, discolored video and the frame issue this would be a 5 star review..Judy-RaeVersion: 3.6

Tech support is horribleSupport is horrible. You will not find their tech support phone number. The 2 numbers that can be ungraved on their website and in the app say “cannot be completed as dialed”. Support chat bot is useless and gives blank dropdown menus when you try to connect to a person”. The only way I was able to connect to chat with a person was by clicking that I wanted to make a purchase. I explained to tech rep that I bought a pro 4 camera bundle set that came with an Arlo. After working for 3 weeks, all cameras disconnected from the hub. I’m good with technology and did my own basic troubleshooting of my internet router, potency of all cables, rebooting and resetting the hub and all of the cameras, trying to sync them through the app and manually nothing worked. The was just defective. One tech had me do the same steps I had already done for over an hour and then escalated me to a higher level tech who did the same steps for another hour and then told me that he is going to escalate it to higher tech support 🤣, who will contact me via email. I asked how do I contact tech support directly and he confirmed that they don’t have direct tech support phone number and that you have to go through the chat bot that doesn’t work. It’s hard to trust security system company with with such horrible customer support. Good thing I bough this Arlo bundle at Costco..DenK25Version: 4.10.6

Needs UpdateVideo 0/5: Pros- The night vision is great and it does well for daytime as well. Cons- Can’t monitor the video feed outside the app. The HomeKit integration is next to worthless and only allows one person to view the video feed at a time, sometimes not even that. 1080p while great for a nanny cam if you can put the camera close enough quickly becomes less adequate once the child is big enough to grab the camera anywhere near the crib and you are forced to move it farther away. Sensors 3/5: Pros- It is very useful to know how warm/cold the room is to appropriately dress the lad and know when to go in and put a blanket on him. Cons- We are not sure how accurate the sensors are since when we both have the monitor up on our phones the temperature and humidity readings are different in real time. Connection 4/5: Pros- Via the internet it is very functional and we enjoy being able to look in on our son from anywhere. Cons- This doesn’t allow a direct connection so when we have to go on a trip where internet or a secure network will be unavailable, this camera/app is worthless. Conclusion: This is a decent app since it has fixed a lot of it’s crashing issues but it needs to fix it’s HomeKit integration, inconsistent sensor readings, and add support for the Picture-in-Picture functionality. If/when those are fixed this is 5/5 as far as I am concerned..JustidudeVersion: 3.5.4

It’s ok.Arlo its self can be a scam. They promote long battery life and sell you these packages at a decent price. What they don’t tell you is the long batter life comes with the bigger batteries you have to buy at $50 a pop as well as the router which if I remember right is another $100 and then sign up for their monthly services which is another $20 a month. Before it was all done I had close to $1800 plus the monthly service wrapped up in my small system for it to work the way they promised in their advertising. Then the app sometimes works well and sometimes it takes forever for videos to download. This is on the same wifi service as we know they will come back and say it depends on the service you are using. I can be sitting In my living room one day and they will download quickly and be sitting in the very same place doing the very same thing and wait so long for videos to show. I give up!! More trouble with Arlo customer service. It is the worst. My credit card was hacked and when trying to log into arlo to add a new one. My google saved my password but arlo refused it and locked me out. It took two days to get into the system to add another credit card. There is absolutely no way to get ANY help for arlo for issues like this. Arlos chat bit couldn’t be more worthless. Once these cameras wear out I will be glad to be dumping arlo..JIMSSADVersion: 4.9

Anxious and frustratedUpdate 1: Ever since the transition from the Legacy app to this new buggy app the performance has been terrible and getting worst with each new updates. The latest update has made me extremely nervous as the camera sometimes stops detecting motion. I know it’s not a connectivity issue or the positioning of the camera. Also, any recording takes a long time to upload and many times I need to exit the app then go back in for it to upload. What is going on with Arlo? It’s becoming unreliable and untrustworthy. Update 2: So frustrating. The new update released few days ago did not fix the motion detection issue. There are now more missed detections than before. All of my cameras don’t detect movements even though I purposely testing them. Getting extremely upset at the amount of money I spent on Arlo products. Will be looking elsewhere and will not recommend this to people. Disappointed that this once great product got butchered with months. Update3: all of sudden I no longer receive any notifications. I have to check the library for recordings so that makes my cameras basically useless. The high stars ratings in the App Store is very deceptive as they were rated before Arlo became an independent company. Since then I’ve only seen mostly negative ratings in the Store. People should sort ratings by Most Recent to get get a sense of Arlo product before purchasing!.Jack Jack JavkVersion: 2.12.3

Does not work right on iPhones.Videos lag, not everything is recorded, activity area never records, I have cameras programmed to record every single activity, now cameras only record when they want to, several hours in between even though there is activity 4 hours go by no recordings on one camera, but other 2 cameras record everything. All 3 cameras are set exactly the same. Per your instructions on how to solve this issue, the instructions have nothing to do with the issues I’m having. Cameras quit working during the night for now reason, not picking up vehicles when my other cameras do. Can’t diagnose it, webpage not available , just instructs me to buy new cameras. Update- one camera is plugged in, was fully charged, won’t accept scan on my phone to reset it. Can’t get any info, customer service at Arlo was crap, and I guarantee it hasn’t changed. It takes them weeks to months to help you for anything, except when your payment is due!!! Already did the update for the app. The camera will not hold a charge, regardless of how it’s charged. Camera will not work. Spent an hour and a half on the chat with trouble shooting agent. Was a waste of time, customer service is useless. No answer as to why my cameras aren’t working right. Complete waste of time..Joe blow from cokamoVersion: 4.8

Custom modesThe current app is too restrictive in building custom modes. The previous app allowed build of a custom mode in which the user could decide which cameras were included in the mode, and each camera’s activation could be configured individually. The current app allows inclusion of multiple cameras, but the cameras are activated based on the setting of only one camera in the new custom mode. For instance: In a new mode with 4 cameras, cameras 2,3, and 4 do nothing until camera 1 detracts movement. I have cameras inside and outside of my home. At times, I only want to arm the exterior cameras. I want my backyard camera to activate independently of my front driveway camera. Also, when I’m trying to access the app, and view a camera because it just alerted me to movement, that is NOT the time to try selling me something or ask me to rate your app! I’m heavily invested in your devices. (8 HD cameras and doorbell) I’ve been a monthly subscriber since you first started. In theory your product sounds great. But in reality, you over promise and under deliver. Video quality is poor, huge latency and lag in response, and numerous system errors. If not for the large cost and wasted investment, I would remove Arlo and move to something else. And I’ll stop ranting now. This “review” is long enough already. In summary, please fix the app with true custom mode capability..Big rant2Version: 4.9.2

Any issues you may experience, you’re on your own.I have been experiencing issues with my wife’s account that I was added to/shared with. When we first started using it, I was able to change modes and do almost everything an admin can/should be able to do. The owner has more privileges on the app, which should also be adjusted to allow most privileges to be shared with the Admin as well, but I digress. For some reason, over the last month I have lost the ability to switch the modes of our system/app. It shows me what mode is selected but it is dimmed out and will not allow me to select the other modes. I have looked on her account and on her app and everything is fine on hers, as well my “rights” through her account have been unchanged and unhindered… so I do not know what the issue is. But over the last month I have been trying and struggling to get help from Arlo. The app has a section to “ask for help” but it’s all automated and forces the user to stick to specific lines of questions and does not allow deviation. There is no way to reach an actual specialist. And the closest I’ve come to finding “help” was two phone numbers for overseas. Not sure what the issue is… not sure what the disconnect is. But I’m about to start sharing with everyone I know and don’t know how horrible this experience has been..MrAwesome91Version: 4.6.2

Not a great experienceAt first it seemed like this was a great system. My husband did a lot of research before choosing these cameras for our house. After the first charge on one of the cameras, it wouldn’t turn back on or work. My husband contacted support and they said they would send us a new one BUT we paid shipping for it. That was the first irritating thing. We have had to contact support several times over the cameras not turning back on after charging them. We have three total. One camera won’t even connect on my app anymore but it does on my husbands. And this is probably the most important one as it points at our front door. The sensitivity on them doesn’t adjust well. We constantly get notifications for cars on the street passing when we have it on the lowest sensitivity. Some times it takes forever for alerts to load and pop up. Making it so I can’t even check on a motion. It has cool features like being able to talk through the system to whoever is outside or alerting emergency services. But like I said most of the time the videos or live feed won’t load. I constantly have to log back in which defeats the purpose, to me at least, of being able to check our surroundings fast and be aware of what is outside before anything happens. Would not recommend to anyone..LexycollinsVersion: 3.1

Hit and MissI have a four camera system and each with its own solar panel to keep it charged. Well these cameras keep going offline quite often. Also more often than not they don’t begin to record on time and miss the entire event. Not too happy with the system. It is what it is. Update: even with motion areas on the camera still detects movements where you don’t have it set at and drains the battery. Update 2: after 2 years and still these cameras don’t record the important events. But all the wind it captured perfectly. Moving cars and people, nope! I have stopped using the solar chargers on 2 cameras as they gave out after 1 year and these are now hard wired straight to power. I have also disconnected arlo extended service as it was a waste of money since again the cameras were non-response when most needed. I figured stop flushing money away on extras if they aren’t going to perform as intended. I contacted tech support and was pretty much told that the cameras need to be directly next to the hub in order to work properly. If that’s the case I might as well have left them next to the hub, in the box and on the shelf at the store. Rainy days and they just don’t work. Hot summer days and they don’t work. So pretty much they need to be kept indoors away from the elements..MECABRERA121482Version: 3.5.6

Hijacked my plan! ZERO STAR SERVICEI’ve purchased FIVE, four camera systems over the last year and a half. Four Arlo 2 and one Arlo 3. I have TWENTY cameras. Last year my smart elite plan cost me $129 for the year. This year for the same features, covering my twenty cameras will cost me in excess of $1000 per year!!!!! I called support and plead my case. They didn’t care. They understood my frustration and sensation of being hijacked and somewhat stuck. I’ve got over $5k worth of Netgear Arlo hardware that I’d love to sell for a fifth of the cost, if I could. They totally betrayed me and anyone else who has multiple systems. I can understand a 10,20...... hell maybe even 30% price hike. BUT 80%?!?!? THIEVES. NEVER AGAIN. DO NOT BUY THESE PRODUCTS FOR ANYTHING MORE THAN THE CRAPPY FREE SERVICE..DieselJockeyVersion: 2.14

Not statsfiedSucks!!! Sucks sucks I don’t recommend any one to buy this stupid camera system eating the battery so fast i wast more than $1000 for nothing ..M alabdaliVersion: 2.14

Don’t do it.Brutal, geo fence stopped working a year ago, despite many updates it still does not work. Two of my four cameras or fifty percent have turned pink..Mogf09Version: 2.14

Horrible product and customer service! Steer clear!Customer service is all re-routes to the Philippines where no one calls back, places you on hold for over 20 mins and end result is you’ve now wasted 2 hours with nothing being done. This is a brand new product under full warranty, imagine if it wasn’t. Other products out there with better service then this..Angelo.123Version: 2.22.6

AppNew to Arlo app but very disappointed that we can not have a unique volume controlled notification option that allows customizing the sound would allow alerts from arlo that stand out as high priority !.Bubbles_PatchesVersion: 2.22.6

HorribleArlo is a giant waste of money. I bought 2 Arlo baby camera for my kids rooms and the app has such a long delay that it’s not even effective. I can hear my kid crying through the walls, go into their room, fix whatever their issue is, get back in bed, and then watch myself do all of that on the iPad because the delay is so long. It’s completely pointless. And that’s not even mentioning the issues with connecting to the cameras Every. Single. Night. And how the app randomly closes at 2am with no notice. I’m switching to Google Nest as soon as they go on sale. This is ridiculous..Kate8475Version: 2.22.6

Not happyMy camera broke after a year only, 200$ waste. Never been able to reach a technical support by phone and the website is a big mess..Rob13246Version: 2.17

GarbageThis system used to work flawlessly but lately I have to restart the entire setup daily otherwise the cameras don’t operate as in won’t record and I cannot monitor them either. What’s the point of a security system that cannot be monitored or will not record. Absolute garbage now..Sad User 2021Version: 2.22.6

ArloCameras not very good, service has not been good. There have been app issues. I’m so disappointed with Arlo.Littlerobin1978Version: 2.22.6

Super disappointed.After a short time with the new arlo ultra the system stopped notifying and recording. Cannot find a fix spoke with arlo support and it was unsuccessful on providing help. Super disappointed. When the system worked I praised it and would highly recommend without the recording it is useless..Bahns14Version: 2.22.6

Rip offDon’t buy these cameras... they force you do buy a membership and their customer service is the absolute worst! We bough 5 regular cameras and a spotlight camera. The spotlight camera kept disconnecting from the base station and not recording then when we asked for a new one they sent a list of 20+ IT questions ( what’s your bandwidth, what is your internet provider, what colour light is flashing on the front of the device, what is your upload speed, what is your download speed, and the list went on and on!) whatever you do avoid this crap company! Also the recording timing is terrible, the person is already on your front step before the camera captures them and then only records them for a few seconds.... there is not live stream recording feed. I would get nest or another competitor..Cher el goardoVersion: 3.2

Barely worksNot worth the time or money.SrdeebVersion: 3.2

Stop forcing Arlo smart adsYou know that we bought Arlo for free cloud storage. And we wont pay any extra..YesuwinVersion: 3.2

Loved them till they charged for Cloud storageWhen I first got my Arlos, I loved them! Nest was charging to store video but Arlo did not. The cameras were easy to set up, the support was outstanding, and the interface was very easy to use. I recommended them to many friends and bought myself a second set to increase the surveillance coverage at the house. Sadly, I learned that beyond five cameras, you have to pay for the cloud storage in order to record video - Eg using the motion sensors to catch people at the door or burglars. The price was pretty high - more than I was willing to spend. Needless to say I was unimpressed. I learned that you could work around the problem by setting up your cameras on two different email addresses. However that has proven not to be useful: [1] you can’t have contingencies on filming between the two sets of camera – i.e. if someone is on your front porch, you can’t start filming on all the other cameras to watch for other activity on the property [2] I can only access one set of cameras easily from my iPhone. If I’m out and get a message that someone is on my porch, it’s very difficult to look at the cameras in the second set to see what’s happening. This also means that in order to turn the motion sensors on, I have to do so on my computer before I leave the house. Definitely not a functional arrangement. As a result, I no longer recommend Arlo to my friends. As for some other points: [1] I’ve been pleasantly surprised by battery life and the cameras come with one power adaptor and you can always buy extras if needed. [2] This may be caused by my Internet but I have the following issues: [a] the Internet speed isn’t fast enough to use the voice option when someone is on the front porch [b] there’s often a long delay when I try to view a camera from my iPhone – for example, if the burglar alarm goes off and I’m madly trying to get eyes on other parts of the house, the delay is very frustrating. So all in all, Arlo had a great product which they killed when they started charging to record video to the cloud. ....N.NancyFranceyVersion: 3.0

Customer Service SucksExpect to wait over 30 days before your case is not even resolved. They will ask you question after question each time they deal with you. Delaying the resolution you hope for and IF they do resolve it- there is no such thing as compensating you for your grievances, the days you could not acccess your cameras. Worst customer service experience ever..CJLincolnVersion: 2.22.6

Serious Problems* Doesn’t work with Apple Home App * Camera doesn’t work with temperatures bellow -20.Moncef AbbadVersion: 2.22.6

Beyond disappointedThe delay between the time someone rings the bell and the time my phone app activates is way too long. And that’s IF the phone app works. The connection keeps dropping and many times my phone doesn’t ring at all. Total waste of money..Grogg57Version: 2.22.6

First reviewI bought the product as it was totally wireless. Simple easy to connect. Night vision range is poor for triggering motion detection. Also cameras chew up battery life as they each take 4 - 123 lithium batteries (not cheap). The batteries last 3-6 months max. I’m looking at other options..Essbee199Version: 2.22.6

Geo03In the Canadian winter is not wow.Geogeogeo03Version: 2.22.6

Waste of moneyThey don’t last..XsyourridesVersion: 2.22.6

Can’t link to google home or Apple HomeKitGrrr.DFF48Version: 2.22.6

Used to work well until a few months agoUsed to work well until a few months ago Now only 1 of my 4 cameras is reporting any videos even though nothing was changed by me Arlo please test your software thoroughly before releasing it. And of course pease fix the problems you created in recent updates..SeeVeeCanVersion: 2.22.6

Too slowWould be better if you could directly connect to system rather than go to cloud.Presto-JunkVersion: 2.22.6

Inferior software/appMy first house had Nest Cameras and this is what I compared this camera system too. Installation was easy and the physical camera is nice BUT You keep having to take your cameras down to recharge the battery. As for the app, with the Nest app as soon as you opened the app all 3 cameras would start to live stream. Once you chose a camera you could scroll back in time and see every second of everyday for 15 days. I very much dislike that I can’t do that with this app. The small snap shots often don’t even show the whole story. This app sends you way too many notifications even with an activity zone set up. I have a large tree in front of the house (outside of the activity zone) and when it’s windy it’ll send me constant notifications (hundreds) of a vehicle in my driveway. My vehicle... that isn’t moving. I don’t like that the live stream stops after a while. I like to put the stream on my TV and it either doesn’t work at all or, it stops. There’s a bunch of little icons on the app I had to google as to what it meant because you can’t click on them or they do not tell you what they mean. The app isn’t very intuitive and hard to figure how to do what you want to do. I would rather have a wired installations and have the same features my Nest System had. Still considering returning the system..JUSTJEWLS90Version: 2.22.6

Comments on Arlo’s and Arlo ProOne Arlo drains the battery in 24 hours and one half of screen is green One Arlo pro can not connect and doesn’t work if temperature is below-10 Celsius.Not happy EddieVersion: 2.22.6

Arlo is garbageThey are not the cheapest cameras but I must say I’m looking for a better system to replace this junk! Dislikes *Cameras don’t work well outside in the winter *Always having to remove and charge is a task in itself *Image quality is poor * doesn’t record everything sometimes you can’t download video Wish I had shopped a little longer rather than just making this purchase.Peter oan 2020Version: 2.22.6

App UpdateThe new app update since the beginning of September has to be the slowest and most unreliable app ever. It literally stops recording whenever the hell it feels like... I like the cameras and wish the app would change back..ALRZ1989Version: 2.22.6

Comically AwfulIt seems like anytime I go to check my cameras after getting a notification about motion being detected I have 3 pop-ups slowing me down and asking me to log back in or upgrade my service. Bad product..RobonodeVersion: 2.22.6

ArloNot user friendly.Surge1317Version: 2.22.6

App has slowed significantlyI’m afraid this app has seen better days. Performance is very slow and responsiveness to changes on the camera system takes awhile to update in the app. Not to mention the cameras are inconsistent all of a sudden as well. Products are not what I had read about when I got them..MK03172012Version: 2.19.2

Crash all the timeAfter thr newest update. It crash every timr at thr begin loading the app. My cameras are useless now since I cannot use the app. Please fix it asap..Smilodon888Version: 2.19.2

Things keep going offlineIt’s hit and miss one day one camera won’t work then another. Just one at a time. My son figures these have been a waste of time. NOT reliable. And it’s not the internet. They are not very reliable. And prescription is too pricey for what you get forall around reliability. Vig.KippieroshieVersion: 2.19.2

Your device is not connectedRecent changes is causing Your device is not connected Also video pixelation.LayhomahVersion: 2.19.2

Very bad for what you payToday the app is showing me that all my devices are ‘not connected’ even though the web interface shows all as okay. I also regularly get notifications of activity and then when I access the app to see them they aren’t there — they show up in the ‘library’ much later. And this company has really made it next to impossible to get any kind of support for problems like this. For a so-called ‘premium product’ this is just really really bad....The schwooglerVersion: 2.19

Buggy and rarely fixedDon’t buy arlo, bugs and problems in the software and they don’t fix things. The Ultra version was my second and last purchase of arlo..Jb55hVersion: 2.17

Worst camera Ever!I would give it zero stars but it won’t allow me so I give it a 1. The worst possible connection have to constantly reset the camera. Also the room temperature is never accurate. Horrible product would never recommend..FMJERVersion: 2.17

Cameras and system are always downFor one reason or another the system is down. Buy a different system. Too many problems all round making it unreliable..Bubba TwigVersion: 2.17

Unreliable when you need it the most plus ads if no monthly feeI have owned a set of 4 Arlo pro for 2 and half years and the product as a package is getting worst and worst. Over the year the connection speed and reliability in accessing recorded videos are getting slower and slower and sometimes cannot be accessed at all. The camera will stop recording for no reason requiring it to be “forgotten” and reset up. Also, we purchased the product knowing there will be 7 days free recording. It disables many features without monthly fee. Now in 2020 March, it displays ads in the app? Really now. A product over 1000 dollars that won’t let you use it offline is pushing ads so that you pay their monthly fee. Arlo, please reflect on your business model, fix your servers reliability, and stop pushing your monthly fee on existing users that bought it for the 7 day ad free recording. When the product becomes defunct I will not purchase another Arlo product unless this business model is fixed..Antone fisher manVersion: 2.14

User friendly, easy to installNeed to improve in-app functionality. Geofencing not reliable, many lags and the problem has been reported many time over the last few years - still unresolved. Outside camera can’t support below -20 degree, camera will go off as it needs to warm up..Yokohama@45Version: 2.14

Bad for securityThe base station keeps losing its connection to the servers and so stops recording. makes for a bad security system.Fenris741Version: 2.14

Arlo app/camerasNot going to lie, I am not satisfied with these products/services. The cameras go on/offline all the time against what I have them set for. Most of the times they do not work. Read a number of concerns regarding the quality of video, and app function; and yet Arlo is not fixing these issues. I would purchase a different system, but don't want to spend the money at this time..J.J.F.2020Version: 2.14

Unable to have Account Holder Share the CamerasSince the new App version I have not been able to accept my wife’s invitation to share the cameras we have in place to watch over her elderly father (86) with dementia. All worked great until the new version came into effect. I would not recommend..Zulu9Version: 4.12.5

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