BM Online Customer Service

BM Online Positive Reviews

It worksAll the people who can’t get the app to work need to register at a banque misr branch first. Once you register, this is not the most polished app. but for the first app for banque misr, it’s not bad. The functionality is still lacking, transactions don’t have much details and only shows the amount. The interface is not bad, but it can definitely be better..ARGINVENTORVersion: 1.0.6.4

Perfect applicationPerfect application but need some technical points like if you transfer money it should verify the iban number with beneficiary name to avoid transfer wrong accounts like any international banking you may start the internal transfer information inside bm until the information of accounts be centralized in egypt, also we need the recipe of transfer in eligible format not text it should be come in pdf for officially usage and confirmation.MhasheeemVersion: 2.1.2.8

Bank to bank transferLove this app. I use it almost daily. They have added a new bank to bank transfer feature that I could definitely use and hope to try soon. This app along with the BM Wallet app help me do most of my banking at home, which is great because I absolutely hate going to the bank !.Mona-001Version: 2.0.0.30

FeaturesThe app needs to add feature to let me end my CD anytime I want before the maturity date and show how much the fees and calculations Also I can review the customer service.M elbnaVersion: 2.2.0.1

Never too lateI like the application after a long time waiting for BM to come up with a mobile app..However it’s never too late. Just wondering why the Face ID is not available?.Da KeeemVersion: 2.2.0.1

How to transfer money to wallet account?I like the app very much. It is easy to use but I see that you added some features for money transfer. I was just wondering how to add money from my checking account to my wallet account..IdessoukyVersion: 2.0.1.52

Nice and easy to use and makes all your Bank transactions easierNice and easy to use and makes all your Bank transactions easier.GamaschVersion: 2.1.2.23

Face IDWhy you are not developing to Face ID even in Egypt some other bank are using this technology everything is ok except Face ID I noticed that a lot of people are askyfor Face ID long time ago please do it.Foffa62Version: 2.2.0.13

Account InfoPlease add copy button to the account, so we are able to send our account info right away..MagdymedhatVersion: 2.2.0.4

The online serviceThe bank do good service on line for the Customers and I like to thank the bank and his officers fo that Much thanks.Adel guirguisVersion: 2.2.0.7

Bank Misr services onlineFast, clear, professional, easy to use even better than many banks abroad. Thanks Bank Misr.MacfaragVersion: 2.2.0.0

Good new designI would thank you for making the App more easier than before .Thank you BM.Sherif.gamalVersion: 2.2.0.1

Seamless experienceThe app is seamless, simple and very satisfactory. Most of my banking needs are fulfilled through the app. Great user experience as well..KelbawabVersion: 2.1.2.23

CustomerYou guys working hard and doing the best thing for the customer Thank you.SnskxnbodndidVersion: 2.1.2.23

Face idWe need face id for login.Alex2011422Version: 2.2.0.25

AwesomeI like the app very much it is helpful only we miss redeem option like national bank.KingSoliman8Version: 2.1.2.25

ExcellentI wish you can add a feature to enable logging in using face id.Mr.mathsVersion: 2.2.0.7

Amazing serviceAmazing application , easy to use thank you Bank Misr.Saif elsherifVersion: 2.2.0.8

Face ID biometric loggin !!I wonder why till now no Face ID biometric loggin for an advanced app like this. NBE has the Face ID. And despite that BM app is more enhanced in some areas. It lacks the Face ID option for logging. Please consider.KarimshaVersion: 2.2.0.17

One of your costumesGreat service That’s what we are looking for Thank you Banque Misr.فايق لبيب جرجسVersion: 2.2.0.1

Very well made 👍🏻I am very happy using this application..ZzzinnaavbVersion: 2.1.2.23

Operation Construction DirecteurI like all services from BM. It is easy and fast..Mourad ibrahim.Version: 2.1.2.25

Very good . You make life easier🌹👍.Yaser zakVersion: 2.2.0.18

Well done!One of the best banking apps..MOS CairoVersion: 2.2.0.1

Excellent appFast , easy to access everything and to transfer money.Aladdin74Version: 2.2.0.1

ExcellentExcellent app from Banque Misr thanks alot my bank❤️❤️.Msally20Version: 2.1.2.25

Excellent serviceVery good app.دكتور/عاطفVersion: 2.2.0.19

IOS 15Doesn’t work with IOS 15.BeboozzVersion: 2.1.2.8

Thank you BankmisrIt’s a good application.WyamanyVersion: 2.2.0.7

YouThanks.JfirkeoeuwirokrbeVersion: 2.1.2.23

GreatSimple and helpful.Maged makVersion: 2.2.0.9

Excellent serviceExcellent banking app.AbdorooVersion: 2.1.2.23

Great app but missing featuresThe app is excellent, but it isn't delightful that it's not supporting face ID or auto-fill password. It's tough to remember the password every time I log in..Merooooooooo7Version: 2.2.0.22

SophisticatedIt’s good to be more and more secure but not so much sophisticated I had to use a strange user name that I can’t ever remember because your app didn’t accept any of my reasonable use names 😤.Roid66Version: 2.2.0.10

141منطقة ح هـضبة الاهرام محافظة الجيزهبرجاء عدم ارسال رسائل نصية للرقم الهاتف المسجل لديكم وهوه 01001284489 حيث انه تم تغير هذا الرقم.احمدابوالسعود بكري احمدVersion: 2.2.0.1

Very well organizedOne of the best bank account app.DremadadelVersion: 2.2.0.1

Thanks bank misrFinally using banks technologies in egyptian Banks I wish to transfer for another Bank account soon.WaelhamzaVersion: 2.0.0.30

It’s never too late!!Finally BM released its first app.. I’m probably the first to review it.. great layout and user friendly so far. Mabrook to Banque Misr and it’s clients,, I’m so proud:).Warrior_of_lifeVersion: 1.0.4.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.2.0.32

BM Online Negative Reviews

E-mail option & wrong calculation rate¬ working with iOS 16E-mail inbox and sent email not exist any more through website .you should add an option to write email from application . I can’t follow up or reply to the same e-mail any more. While I am creating $TD application calculation is wrong not as you announced interest rate in bank website. Very bad.M.GallabVersion: 2.2.0.1

Not workingI went to banque mast and opened an account. But the OTP doesn’t want to type at all no matter what, this is ridiculous after spending 3-4 hours at the bank itself trying to open an account and bad service. Same goes with most banks in this country.GephilliVersion: 2.2.0.30

Accessing the account problemFrequently from time to other, I used to open it smoothly. Since 2 days, although it access the account (got SMS)but the app gives an error and closes it and asks to try again?!! *on iOS..TamerhadVersion: 2.2.0.31

The application has not been workingSince the beginning of the year..Since I updated the application a few months ago, it does not open with me and does not give me any indication to work, and I have tried all ways to no avail..Please reply.Mohamed goVersion: 2.2.0.2

Pls fix your serverApplication is 23/24 off a day, good design and excellent service but unfortunately can’t be used most of time The worst app I ever used, can’t be updated and can’t be used even I can’t get red of it, it sticks in cloud, rich bank like should hire better developer to develop better application, it’s really a scandal.Om9751Version: 2.0.2.58

Bad experienceNot able to register and poor communication in the service. They need to focus on customer experience and learn from other banks in the world and develop something serve the customer not just for fun to have software in App store..Daarsh2003Version: 1.0.6.4

Failure to UpdateI am trying to register however the App says new version available , when trying to update , an error message appear. This require more End User acceptance tests before being deployed ... not promising.SeifhVersion: 1.0.4.2

Step on the wayIt's good but always crash with IOS 15 So please support this software and make the payments more easier..Emado0oVersion: 2.1.2.8

Overall: Bad applicationThis application so slow, bad design, bad interface with a lot of bugs and glitches, so disappointed app to use.Toty2010Version: 2.0.2.58

BM onlineI just updated to new version old version we’re working fine, the recent version crashes although I’m on iOS 14.2 so what is the deal.Mak7071Version: 2.1.1.18

We need face id login on iphoneWe need face id login like banke nbe it use face id Its so annoying to enter your login information manually every time.Mohamedashraf1712Version: 2.2.0.15

The app does not work from the insideWhen you open the application and click on the account details, the message appears” Sorry! we couldn't retrieve your information, Please try again RETRY BACK TO DASHBOARD “ It also appears when you click on certificates and accounts in dollars. Please solve the problem urgently..Omar posposVersion: 2.1.2.15

Face ID MissingIt hard to use app every day with enter user name and password , I hope you can add Face ID option with BM online Application and soft BM token.Iphon 7+Version: 2.2.0.16

Doesn’t workExpected from bank Misr I can’t register, always pops up “ update “ when I press update shows failed.Willyy777Version: 1.0.4.2

Not workingPops up need update and always failure and in registering loading too nuch time and in the end session time out.M.SobiehVersion: 1.0.4.2

‏اصدار قديم وإصدار حديثJust wasting time better off go to the bank do what you need to do and even customer service they don’t support you..Emanx3Version: 2.0.2.58

App crashNot working with iOS 15 and making crashes.MomenYassinVersion: 2.1.2.8

Who say it is online !!Till the moment it’s not contacting to log even iam using the online desktop normally.Amr el dsoukyVersion: 1.0.4.2

Good jobIt is amazing service It is like the service in Canada banks and most financial institutes Go forward and rise Egypt name.RoshashoshoVersion: 2.2.0.20

New updateNew release is not compatible with old iOS for iPhone 6 There should be older releases available that are compatible with iPhone 6 My rating for this app is very very poor because it is not working..RadibmVersion: 2.2.0.14

Khaled ELarousiIPhone 6 Plus can’t download your new updates, therefore application is fully suspended. Thanks for the convenience..ElarousiVersion: 2.2.0.12

Add ability to fill passwords with a password managerA recent update removed the ability to fill passwords using a password manager and has made an otherwise great app impossible to use, unless I change my password to one that is easier to type - which reduces security. We already can’t paste anything on the app, now I can’t use a password manager to log in, what’s going on Banque Misr?.TawakollVersion: 2.1.2.18

Poor response and keeps quittingThis updated version is disastrous. Ever since it came out, it stopped opening. I hope someone will find a proper fix to this issue..Frustrated cudtomerVersion: 2.1.2.17

You made it very hard to log in securelyIt is standard practice for anyone to use long and random passwords for all your accounts, especially online banking accounts. But the only way to do that is by using a password manager because there is no way you can remember your random passwords. In one of the more recent updates, you removed the ability to fill the login info using the phone’s built in password manager and you disabled pasting the password in the password field. Now I can’t log in because it’s very hard to type in my password. I should also be able to save my password and log in with FaceID or TouchID, as is standard with other banking apps..ThespacexdragonbeeVersion: 2.1.2.11

Not able to access my accountI have reset my password and each time I am trying to access my account it popup an error that its not able to connect to server please try again some other time. That is really frustrating.Engr.mayoubVersion: 2.1.2.3

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