RTRO - Film Camera By Moment Customer Service

RTRO - Film Camera by Moment Positive Reviews

Love!!!… but there’s a huge issue with RTROThis app is easy and straight forward to use. The looks are extremely varied and I enjoy pairing them with the different lenses I have. The looks are beautiful and very professional. I’d love to use them on some projects that I have but I can’t because of a limitation that can be easily fixed. There’s a flaw that I’ve run into that only occurs when using Moments apps( my preferred apps). When I’m using my DJI Raveneye to use the motion control feature, I can’t because Moment and RTRO orientation of the app starts vertically instead or horizontally like most other camera apps. This makes the camera rig I’ve created become extremely limited. I really hope Moment reads this and fixes this feature in their apps. Besides that issue(personally big for me), the app is well worth the price tag. I’d highly recommend it to further your creative efforts!!! Good job team Moment!.Jr. FosterVersion: 1.7.1

Love the filters but needs improvement!Hi Moment! First of all, I want to say I love the app’s interface and the filters in it. I really enjoy that you allow the user to purchase each filter or subscribe to RETRO+. Personally, I’m tired of subscriptions but since I really liked the filters and pictured myself using them, I thought was better to purchase them individually. I was trying to find if there was a setting to remove the watermark when I found it, I was disappointed that the app makes you subscribe for this feature. You should let us purchase the feature as you do with the filters. If I would’ve known that in order to remove the watermark you have to subscribe, I wouldn’t have purchased the filters. I also wish if the app allowed me to take pictures in addition to video. And also the ability to import from the camera roll. I want to take my time and try the filters on my footage or photos and your current solution only allows you to select a filter prior recording. I also noticed that the app freezes and acts slowly after using it for a couple of minutes. Overall I’m excited to try this app and I hope you guys fix these issues and add new filters and features in the future..Eduardospl96Version: 1.0

Like It so far, unsure of long termI am a big Moment fan, and have lots of lenses and equipment. I adore their videos and instruction, so I jumped in this right away. I’m enjoying this app and intend to really take it out for some fun test drives, mostly for family use. The filters are interesting and I expect more will be coming. I subscribed for the year so I can give it a good tryout, but will just wait to see if it is worth renewing next year. Subscriptions are insidious, I’d prefer to pay up front. If the app continues to improve and add features and functions the subscription may be a good value, but time will make that clear for me. Like other reviewers, I would love to see the option for longer videos and to switch filters within the videos. Overall, great addition to the Moment roster!.JaiLoMaineVersion: 1.0

Overall great app!I literally discovered this app an hour after it was released and was immediately curious about it. Its really great if you just wanna do instagram stories and also great if you wanna vlog. Im happy that i came across this app and think anyone who enjoys photography and cinematography would love to use this app not just for making instagram stories better but honestly just a fun app overall. definitely recommend downloading it I haven’t gotten the subscription for it yet but definitely plan on getting it for some of the other filters and the ability to control the FPS👌🏻.Dmann2020Version: 1.0

With Moment “ You Get What You Get “With Moment You get what you get. Moment has a rep for developing filmmaker friendly apps that are simply a breath of fresh air. The app is great for the function it was designed for which is a quick on the go instagram story filmmaking tool, with a retro Themed Aesthetic. Key features include a wide selection of retro themed filters with automated effects build in, some free others available for individual purchase. Sign up with RTRO+, and get all the filters included. A cool anamorphic desqueeze for moment lens users. Includes app tips & tutorials, as well as some long forgotten frame rates that will give your retro footage an authentic feel. Helpful features like subject tracking, also all footage can be exported directly to your camera roll. All in all, moment always shows how much they care..XjshawxxVersion: 1.0

Difficult ChoiceI'm a fan Moment gear and the main camera app, this one leaves a little something to be desired. Extremely limited test app and the only other choice is a subscription for a month. I think it's fair that we all hate subscriptions. I get why to use it, but without a full trial of the app, 24 hours even, I hate the thought of having another subscription that I just forget about and cringe every month paying for an app I don't want or need. A full free trial for even a day would take away the possibility of regret. It's just the feeling of I don't know what I'm paying a subscription for, I'm not allowed to get a feel for it, I'm going in blind. I really considered paying full price for the app but again, I can't justify spending $50 on something I can't try out before I buy and have limited to no recourse to get a refund if I don't like it or it doesn't meet expectations for spending $50 on a single app. Other concern is I spend $50 on the app and the promise of updated looks. How long will that go on? At a moment's notice that can go away and I'm left on the hook for the pricey app without future support..SingleServPepperVersion: 1.3.1

Great App but reasonably buggyI’ve been a customer for moment for a while and their products always are satisfying. I enjoy the app but there are bugs. The app freezes a lot and the first few times I used it, had it for a week, I couldn’t upgrade because of it freezing. It would be nice to have an update soon to clean it up but I understand it’s early so of course there are bugs. The app also closes when I choose to give feedback through the app. Love the products. Love the company. Love y’all..South ApolloVersion: 1.0.1

A Real High Quality ThingBeen lovin it so far. The filters are unique and the controls feel real smooth. Most of my work is outside and I have to wear gloves. The ease of controls are perfect for grabbing quick little shots when every second counts. I also dig how the inspirations for each each filter are given. Each of them really come to life. For the best use of the app- pair it with a Moment Anamorphic Lens. That’s how I’ve been using it and the results are pretty wild..ReyKayCarrVersion: 1.0.1

Dope app from a dope company!I love this app from the interface to the subscription price point; which is very reasonable. the amount of customization it allows within the app is one of my favorite things. The only problem I continue to have with the app is it freezes and exits out when I try to cut/edit the videos with several small clips. This could be because I have an older iPhone or because it’s a relatively new app, either way I know it’s a kink that will probably get iron out as they make new versions. Hope to see more new filters soon!.Elilove21Version: 1.2.2

Fun appPaid for a one month subscription to try it out. This app lets you shoot one minute, Vine-style videos using retro filters. It’s a fun app and a cool way to piece together a story. Pros: A selection of filters that are really different from one another. The ability to shoot a minute of separate clips and piece together automatically. Exposure control, lens switching, anamorphic support. Cons: A majority of features I like are behind a paywall. You have to pay to remove the watermark or try more than two filters. There’s no way to switch filters in the middle of shooting a story. This is a feature I’d like to see in a future update. Glitches: If you are in the middle of shooting a story for too long without saving, the filter will switch back to the first one, Aria. Since there’s no way to switch filters in the middle of shooting, this is a problem..LukebrgVersion: 1.0

Not ready for the priceI love Moment. The app, the cases, the gear, but RTRO is not ready. All the features and functions are a great concept and the bugs seem to be all worked out. In fact, they contacted me to let me know, which is a testament to Moment’s dope customer service. I paid for a full year based on my previous experience with Moment’s app and filters. The level of support for the app and the new filters and features in such a short time are really impressive..Je1sVersion: 1.4.1

Looked great while it worked....now it works!!At first the app was crashing every time I opened it unless I put my phone in airplane mode. I am using an iPhone 7 Plus. Otherwise, the filters look really cool and the customization also made it feel like I can make it my own. I really like this camera! I love the feels you can get with it just for everyday life. Thanks Moment for listening and updating so quickly!.Exteel121Version: 1.0.1

Super fun appI love creating stories with this app. I paid for RTRO+ and don’t regret it. Taking photos, using the looks on old videos, and access to all the looks is worth it for me. I find myself waiting for the next update because they’ve been doing good things with this app. Just keep making it better and don’t let the updates fall by the wayside! Plus I’m a huge Moment fan and have 3 of their lenses. Maybe I’m biased...or maybe it’s just good..Fitbikeco88Version: 1.3.1

Solid start but...Great app, love all the different themes, they really look great. I paid for the full subscription, which I think is totally reasonable. Would love to see more video features like time lapse and Slomo. Being able to shoot video longer than 1 minute would be nice too. I know they intended for this to be used to create stories and short form content, but it would be nice to have some other options. Considering that the themes and filters look so good, it would be nice to use them in multiple ways..PatrickB243Version: 1.0.1

It’s promising, but not great.Moment does it again, the idea is amazing. I love the fact that we have the de-squeeze option available for the anamorphic lens, I love the filters and I get the idea of a subscription. The reazon I give this 3/5 is because of the prices. I mean you already charge $1.99 per filter if you don’t want to pay for a subscription, that’s fair. But does the framerate really has to be locked down to the subscription as well? And after purchasing the yearly option we don’t have basic exposure control. Will this be added at some point?.IanmichlVersion: 1.0.1

Good beginningGreat app for version 1.0!!! The square format is great as is the b/w format. However I would like to shoot in square mode for better composition during actual shooting, but all good. This is my favorite new app. I am not wild about the subscription model for the extras and would to purchase the extras instead. I see you can do separate purchases with some of the filters. I own most of the Moment lenses and cant wait to try them out..Craig_appstoreVersion: 1.0

Potential!I can see so much hope for this app. I gave it 4 stars because I know what moment is capable of. Can’t wait to give it 5. I hope they make the option to duplicate clips instead of just delete and also make it easier to select multiple clips for editing. I was hoping to also select different filters for every film in the same project. And lastly I hope to see more audio editing options like adding music. Like I said I can’t wait to give it 5 stars..YzblessVersion: 1.1

Love itLove the app and the filters! I’ve been trying to do a little daily video clip thing to try and stay creative during these trying times lol. I do wish that there was a way to organise the filters and maybe favourite them. I hate having to scroll through to get to the ones that I like, especially if they’re toward the end. Other than that, it’s a great app! Keep it up, guys!.BurgerpalaceVersion: 1.2.0

Great app hindered by its own limitationsHonestly, this is such an amazing app that has so much potential. Unfortunately, it misses the mark by not including obvious features expected of a photography/editing application like adjusting filter strength or more importantly, photo import! 🤯 How it can exclude that really blows my mind. I can tell the developers and artist are trying though and very talented to boot. I hope to see some of the bugs I’ve been experiencing patched as well and features added to make this the well rounded app I know it can be..SimplicityIsTheKeyVersion: 1.6.1

Awesome app! Is $1.25/mo. really too much?The app is great lots of options and settings to get SUPER sick looks. To all the people giving 1 star reviews because of the subscription option, congrats on being the CEO of Cheapskates. Moment has to pay devs to create the app, if you’re too broke to afford it, just move on instead of trying to tarnish the app’s rep because you can’t afford $15 a year.Cbooth3Version: 1.0

This app screams Moment!Big fan of Moment, own several lenses. I decided to download the app to see where they were in the digital world. It's exactly what you expect from them. Trendy hipster type filters and simple layout which is great! They're selection is amazing and filters are very well executed. Unfortunately I ended up deleting due to "Membership". Having a membership for filters is ridiculous, also the one time purchase of $50 is silly..ARUN713Version: 1.7.1

Cool app, except the subscription for frame ratesI think the app is cool for certain looks and I love the anamorphic option, but I have two issues with it: it maxes out at 30fps so you have essentially no options to make a slow motion shot in these filters, and the frame rate options you do have require a subscription unlike the filters which can be purchased outright. Other than that, this company is amazing and I really love their lenses..Cannon OVersion: 1.0.1

Amazing! iPad App?What a wonderful and vibey app. I have been using moment gear and apps for a while and they always deliver. With the addition of importing footage to the RTRO app it would be really nice to see an iPad app as well as other options to sort videos besides most recently edited. Thanks for another wonderful app!.Jlars988Version: 1.2.2

Love Seeing a New App from MomentThe filters are pretty high quality, and the intensity slider is a great compromise between ease-of-use and customization to get the look you want. I love that you continue to support the anamorphic lens, I subscribed for that alone. This would be a 5-star review except for two issues: 1) Feature-request: Please remove the one minute recording limit for paying customers, it’s arbitrary and creatively limiting. 2) Bug report: Turning on subject tracking with my iPhone 10, front facing camera, and the Sunset filter locked up the UI and I had to quit the app as it became unresponsive. Looking forward to improvements, congrats to the dev team for launching a new app. 🎇.ScribsVersion: 1.0

Continuous is a plusI’ve been wishing there were an easy way to make a video with multiple clips without having to put them together in post, so that’s great and I’m sure the filters will be cool, but I’d never pay another subscription for it. It may be the way of the future but besides Adobe and internet/tv etc. I’ll never add anything else as a subscription payment..Shellbo6987Version: 1.0

Amazing!!📽✨🙌I am loving this app!! It gives so many creative options and feels. My current favorite for shooting clips on the go for social media. I am hoping there may be an option in the future versions to use these as filters for other videos in my camera roll or something like that. For more thought out photography and videos I am an avid fan of the Moment app, and all the versatility it provides. It would also be cool to select moment lenses through RTRO as well. These film effects with the Anamorphic lens..🎉🙌That would be awesome! Thanks for another great quality, and super inspiring product, Moment!! :).American Dan StandVersion: 1.0.1

Filters that feel like part of the story!Most app filters feel like an obvious overly of the image or video you are capturing. These filters really feel like they are a part of your content - burned into the capturing of your digital “film” and helping you tell a unique story..13r@c|Version: 1.0

Obsessed!As a photographer, these awesome filters are a great way to further express filmmaking in my everyday routine. I love how I can use different focal lengths beneath the filter, and change my frame rate! Super easy to use, and I love being able to put an entire post together with different scenes into one video. Highly recommend..Musiclover959595Version: 1.0

Awesome 🤩🤩🤩Easy and fun! I think is the most innovative app in all the AppStore great experience great filters and options to shot all the ideas you have...you have never bored with this app. And all the time add more filters and features liked a lot success 🙌🏻🙌🏻🙌🏻✌🏼.Gab_code6Version: 1.3

Love the potential, but...I understand that Moment is still early days with the app. But. My immediate frustration is using the app only to have it continually crash. Download it again & it’s more wash, rinse, repeat. Just a tiny bit...not happy making. I’m a long time fan of Moment & don’t mind the subscription model, so gonna stick around to see what happens. Oh, and please give us the option to remove the watermark. Thanks!.CWorksVersion: 1.0

Ehhhh.So many apps are out in the store that can almost do the same things. I will say the filters are SUCH a good vibe and I love them but like... the watermark... I would just like to pay a small fee to take it off. I don’t want a whole subscription. Also the “scroll” for the opacity/strength for each filter is kind of in a weird spot and hard to actually increase/decrease. That needs to improve!.Fufji filmVersion: 1.0

Great app, anamorphic desqueeze, not quite stable yetEdit: Crashes seem to have been fixed finally. (One star ducked for now, it was broken for a while after all, otherwise great app, can recommend.) Initially I got some very good-looking footage, and even acquired a couple of looks. I used it with an anamorphic clip-on lens for really cool wide-screen video. Past couple weeks the app crashes when opened, and the latest few updates did not address that. Initially thought of getting a perpetual license, but for the time being happy to have saved a few bucks and going to cancel monthly subscription after one month..Goblin89Version: 1.4.1

Beautiful design, easy to useThis app is so much fun! great interface and tons of very well designed features and looks... a must have to add some flare to your instagram stories (or if you just miss carrying around your old school VHS recorder).Rjli34Version: 1.0

Moment’s creative talent never disappointsThe entire creative flow, from filter picking to shoot and export, is so intuitive. Plus the looks of the UI and the logo itself are all heart-touching. It would be really nice in the future updates, to have the option of being able to use several frame rates during those clip shooting..CJ_HavefunVersion: 1.0.2

So funSo easy to use and the experience feels like a digital version of shooting super 8 film. Your start and stop points are your cuts and you’ve got 60 seconds to make something fun..AndrewheartsVersion: 1.0

Wonderful App..ButI love everything about this app; it reminds me of the earlier days of Social media videos.... sharing moments. Great varieties of choices and info on the creator and show previews in video. This app is as advertised with full delivery of vintage videos. A++ for that . The cons; If you delete a frame it’s gone forever no undo button. The app glitches and deletes the wrong frame . Can’t rearrange shots ;shoot accordingly. App Crashes at 2x at least during editing (could be the cause of footage deleting) Despite those cons it’s my new favorite way of sharing on stories and looking forward to updates..MszuniqueVersion: 1.0.1

No Flash/ Hard press bigSo far I like that app and they have great filters but I haven’t found the option to turn the flash on in anything. Can someone help? Also when I try using the hard press option to track a subject it closes the app..Nestor The Tech GuyyVersion: 1.5.1

So RTRO!I’m loving the app so far. Easily becoming my 1-minute journal. It would be nice if I could use my AirPods to record the audio. Other than that, can’t wait to see what comes of the app..RepresentedVersion: 1.0.2

Too much funLove the retro looks, the app interface, and some thoughtful UI touches like swipe to zoom just like Instagram. Makes me want to shoot more even when there’s nothing to shoot..JinglefluffVersion: 1.0

Picture sizeI want to change my picture and video size to 3X4. Pls add this option to your next update. Thank you :).AlperDumanVersion: 1.3.1

Could be betterThis app is nice. The better filters are locked which is a bummer. I bought two filters which i feel are the best ones which im gonna use all the time for $3 each. Would be nice if it this app has an option for flash so i can use it in the dark since thats what polaroids are usually about.TwtsquirtleVersion: 1.6.1

Legit, the coolest.Hipster or not, actively creative (everyone is creative and I’ll fight you on that), this app is a lot of fun. Dolly Mode?! Liked WTFRISBEE, that is pure awesomeness photo-geek awesomeness.Here’s a thing you’re gonna have a lot of fun with this app because it’s created by people who clearly love the art form.The filters are classic and yet fresh, the different shooting mood are inspirational,And here’s the best part: nobody at Moment sounds like a D-bag.Once you purchase something, they email you to give you tips so you can get the most. How awesome is that?.Kwy87Version: 1.5.1

This app crashes a lotWas trying to make a little story, some clips got deleted itself along when i exported, some clips went to other “stories” when i wanted to check and fix it, whenever i hit edit the app crashes (even tho the features are nice but the user experience isn’t the best) i’m using iphone xs with the latest updates for your reference.Peanut butter is the bestVersion: 1.2.0

Capturing the best momentI hope more features would make it to this app but so far it’s super polished..Maz.wrldVersion: 1.0

Awesome appLove it thank you guys keep on delivering the goodies 🙏🏻.KaccadVersion: 1.0

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RTRO - Film Camera by Moment Negative Reviews

Watermarks and frame rates locked behind paywallYou guys should make the frame rate adjustment and watermark settings available for purchase a la carte. They are locked behind a subscription paywall. It kind of defeats the purpose of allowing each look to be available for purchase separately, just to get a paywall popup when you want to adjust the frame rate or remove the watermark. Imagine buying a filter then when you use it you can’t set it up the way you want unless you subscribe. Then it defeats the purpose of buying that filter in the first place because the subscription also unlocks the same filter... except this way you end up spending $2 more for the exact same features. Kind of stupid if you ask me. If you’re going to provide one-time purchase for filters they should include all settings to modify them..CrystalPepsiVersion: 1.0.1

Promising - But there’s the fine printI’m a happy owner of 2, soon to be 3, Moment lenses and, after catching a well done promo I had hopes for some fun experiments with Rtro. Oh but wait.... There’s a subscription to unlock the still camera? Or $2/ filter. Really? Come on Moment, you could do a little better with ‘free’ features. I wish you the best with the app. For myself & what would likely be only occasional use, paying for yet another ‘subscription’ means my experiment here is over..BewNekVersion: 1.3.1

Subscription for a camera? No thanks.I don’t rent my Moment lenses that I put on my phone, and I don’t rent the Moment pro camera app. I don’t rent any of my pro camera apps. I wouldn’t subscribe to an app that basically does filters even if I did have the money, and a $50 lifetime subscription is a joke. Do a $10 one time purchase or something like everyone else and stop jerking us around with this BS. I mean, you know I can buy Filmic Pro, Filmic Remote, and their Cinematographer add on for less than your lifetime purchase, right?.Nico CroppVersion: 1.3.1

Still to know availReceived an email response from support team assuring me the bugs were fixed and surprisingly the app worked fine, for 3 days, now we are right back to where we started unable to use without purchasing the - already purchased multiple times - app. Deleted the entire app, I’m out, fun app if it ever worked, running on iPhone with no prior issues until iOS update 15 and beyond..CjxtypesVersion: 1.7.2

Buggy... iPhone 11Pro is not older iPhone!App will not move past “Exporting Story”. ‘Hang tight this will only take a minute’ message must not mean 60 seconds. I’ve reported to RTRO Support but they only said they will look into the issue. No follow up response or update. I’ve even deleted and reinstalled app... and was charged again when I restored purchase. Very Frustrating! 😡 Update! Moment response was they are working on an update for OLDER iPhones... mine is an iPhone 11Pro. Did I miss a bunch of new iPhones???.Mz3coupeVersion: 1.0.2

There is another app for cheaper!So there is another retro camera app called retrocam and it has literally every exact feature as this app...minus hidden charges to access full app...retrocam is wayyy better than this app and its cheaper...I highly recommend getting that app instead as they seem to be more focused around the customer’s ability to use the app and not focused around making money off you..MojoJoGoVersion: 1.6.7

ErrorsWeird glitches where the half the screen goes black and then take a picture with the picture moved up and a black box on the bottom. There is an option for no watermarks on pictures but cant seem to find one for the video, which seems weird to not have for people that are paying for the subscription..Thirteen.mkVersion: 1.4

Watermarks & Subscriptions!?Can’t remove watermark unless you subscribe! The subscription payment model undermines all the work you put into the app and makes it feel like a cheap Retro Camcorder app from 5 years ago. Compared to your other high quality products this is very off. It feels like the Moment “Mobile-Pro” brand was used to sell some old failed app made for middle schoolers..Tommy T. CatVersion: 1.0

Doesn’t work properlyI’ve subscribed to edit an existing video and it doesn’t allow me to export it, app just crushes everytime I try to do that. Moreover the same situation happens when I try to send feedback. I wanted to check tips (maybe I just missing something) and it asks me to login and then just doesn’t proceed with a further actions. I like the filters, but I can’t do what I’ve paid for, so would like to get a refund..Elena IdbejdbwVersion: 1.2.2

Everything is Subscription. Pass!Let me start by saying, I love moment! I’ve used their lenses since the early days & they only had a couple, and I just recently purchased EVERY LENS available. So I’m not afraid of spending money. However, I am NOT a fan of subscriptions! I love trying things out and giving detailed reviews. Give me a purchase option and I’ll give a fair review. Until then, you get one star, and it should be zero..Zack Daddy101Version: 1.0.1

No photo capabilityIt is quite a disappointment that the developer falsely advertise photo functionality. I purcased the presets and the app doesn’t allow me to take photos. Even after purchasing preset films, you still have to take out a subscribtion to allow photo taking. The app only allows one minute videos..Disappointed. 5Version: 1.3.1

Should NOT be a subscription modelThe app is decent, but the best feature are behind a ridiculous subscription paywall. I’d consider for a reasonable one-time purchase fee. All these apps going to unreasonable subscription fees is just wrong..ChrisZabVersion: 1.0

Don’t bother 👎You barely get any functionality in the free app, and they want to you to pay a hefty annual subscription instead of a reasonable one-time payment. Thumbs down.Duder1373Version: 1.0

Mixed feelings.Filters are rather attractive but doesn’t seem “professional” or “high-end” enough to pay over 50$ for one time fee. it doesn't seem reasonable. There are many other apps that offer professional editing for much less... Also there is way to record from the front camera ?! I think I’ll pass..MnmmnmtVersion: 1.2.2

Camera won’t even openThe camera, after the second launch of the app doesn’t even load properly. Like the screen is just dark blue..KidEpic#1Version: 1.7.3

Paywall for nearly everythingSkip it..TildeMerandVersion: 1.3.1

No point listing this app as freeFew seconds in and I see basically everything setting is locked behind a pay wall. So disappointing..ProfLawroVersion: 1.2.2

Can’t save the video!!I just purchased and sooo exited to convert my videos to these cool Retro style! But, none of them are successfully done to save..... it keep saying that “error to save, but you still can see in Story!” Please fix this problem and be worth, Moment! I know you can do it!!.Cool retro_alexVersion: 1.2.2

SkipNot worth your time unless you are in the mood to add another monthly subscription - if it was like a VSCO type of range for filters and some paid yes but it’s 3 🙃 also this logo design for both your apps is way too basic !!! C’mon guys you are better then that..Fatwhale007Version: 1.1.1

Crazy subscriptionNo one-time payment option. Waste of time and money..Christie Lynn 4Version: 1.1

Polished but free version is very limitedFree version is simply: - 3 filters - Watermarked footage - 3 crop options - Ability to mute/unmute If the watermark was gone &/or there were more free filters I may use it but not as is..Chris lennonVersion: 1.0.1

Really nice app with a big paywallI can understand the business model here but unfortunately the subscription model just doesn't fit with an app like this. Except this tho the app is really polished and works flawlessly!.JaychoVersion: 1.0

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