Swimply - Rent Private Pools Customer ServiceSwimply Inc.

Swimply - Rent Private Pools Customer Service

  1. Swimply - Rent Private Pools Customer Service
  2. Swimply - Rent Private Pools App Comments & Reviews (2024)
  3. Swimply - Rent Private Pools iPhone Images

DIVE INTO THE PERFECT DAYCATION WITH SWIMPLY

Discover a world of unique private pools in your city! Swimply gives you convenient access to the thousands of private spaces fit for any occasion and any one–even pets. From family time, to pool parties, a little solo rest and relaxation, or a family celebration, there’s a Swimply for every moment. Download the Swimply app today!

CUSTOMIZE YOUR SEARCH TO FIND YOUR IDEAL SPACE

Find and book your private experience by the hour with Swimply. Whether you're seeking a private space for a few laps, planning a memorable hangout with friends, or looking for quality family time by the pool (even with your furry friend if allowed by the host), Swimply has got you covered. You can search by category, location, price, group size, amenities, and so much more. Rent your private pool with Swimply today!

HAPPINESS IS JUST A CLICK AWAY

Launch the Swimply app on your iPhone and dive into a seamless booking experience. Set your preferences and effortlessly browse and book the perfect private pool that matches your needs. Connect with hosts before or during your booking to get answers to any questions you may have. Never worry, your reservation details are right in your hand at all times for convenience on the day of your booking.

SHARE YOUR PASSION, SHARE YOUR SPACE

Share your space with others by becoming a Swimply host. List your pool, set your rules, and manage availability with ease. Join our vibrant community of hosts and start earning from your private pool. Get support from our dedicated team to make the most of your hosting experience. As a host, you can earn up to $5k/month by renting your private space by the hour.

Unlock the joy of private experiences with Swimply and escape locally. Download Swimply and start creating unforgettable memories today.

Swimply - Rent Private Pools App Comments & Reviews

Swimply - Rent Private Pools Positive Reviews

Amazing Hosts!! Da 🙌Kathy and her husband Jeff were phenomenal hosts. They were so accommodating, patient, and understanding. They're also great at communicating and are very helpful. Unfortunately, My party and I were delayed in getting there and starting my daughter's birthday party. I was very anxious, worried, and upset with myself because I didn't want to run into someone else’s reservation, but everyone still had fun. Kathy and Jeff truly made a stressful situation better. Not once did they rush us, and make us feel like we had to zip out of there. Instead, they helped us and encouraged us to book again for a longer experience. I'm glad I booked with them and will be booking again but with just my small family..Version: 2.30.0

Great idea—missing important informationI have yet to book but I think this is a brilliant idea. However, I have a couple of reservations (no pun intended 🙃) 1. I don’t see a way or a process for connecting with the owner prior to paying. How do I know what to do? Do we just show up? Do I go to the front door or is there a side/back gate or entrance? What are the rules? Can we bring snacks? So on and so forth. It seems awkward to just show up at someone’s house and haven’t spoken with them or at least emailed with them about expectations and general info. I think there should be a tutorial or steps listed for how this all works and what to expect. Perhaps all of this comes after booking but I’m very hesitant to put in my payment information without knowing fully what to expect and to what I’m committing. Quite honestly, I was ready to book today but when the payment screen came up so fast (no information about arriving, the pool itself, communication with the homeowner, etc.), I was turned off and decided not to book. I just need more information before paying. 2. It would be extremely helpful to have details of each pool listed. How deep is it? Is the depth gradual or is it-let’s say-5ft all the way around? I’d think this type of information would be tremendously helpful to families in making decisions about which pools fit their needs..Version: 1.25.1

Great for individual rentalsIf you want to rent a pool for an individual event, this is an amazing app. Hosts are super nice. It’s pretty simple to figure out how to work the app for one time rentals. If you want to do anything more complicated, be prepared for frustration. It advertises nice discounts for multi-dips at the same pool. These must be scheduled all at once and at the same time each day. If you need different times on different days, you have to adjust afterwards by requesting a change from the host. Even though the app presents the option of setting up different time frames, the system will crash as soon as you enter the second time frame, and you’ll have to start over. Customer service will respond within a day, or so. But the responses are usually brief like, “Looks like everything is fine,” or “I’ve issued a refund,” but not an explanation if there is anything complex involved, unless you specifically ask for more details. They are good about issuing refunds or making adjustments for technical glitches. If you’re looking ahead for open slots at a particular pool and see no openings at all, it could be they just haven’t opened up those days yet. Many pools don’t open until late May or June..Version: 1.15.1

Potential to be amazingI will definitely raise my rating to 5 stars once they fix a few things: 1. They offer a $5 credit for every person you refer (the referral also gets a $5 credit) but that credit doesn’t actually show up. I’ve had to email twice about this, and am still waiting on some credits to show. It’s a great incentive for helping promote this new service, and I’ve gotten a lot of interest from posting on social media about it, but it’s hard to tell people they’ll get $5 and then it doesn’t happen. I don’t know if it’s a technical glitch or if they just don’t want people to have the $$ so it purposefully doesn’t work. As a single apartment dweller desperate for some pool time, the credits will help me to afford some of the higher priced pools. It will also help more people to try the service out if they’re not paying the full amount on something they view as new and risky! 2. While I love that they now have a way to “favorite” pools, they need a function to hide certain pools. It’s frustrating to constantly sift through places that look uninhabitable or seem to be outright scams. 3. The locations on some of the pools seems way off. A pool shown to be in Studio City on the map is actually 30 miles away in Santa Clarita. 4. Other minor app issues like the stretching/altering of photos and things I’m sure they’re already working on. Overall I loved my one experience I’ve had booking and swimming at a pool, and really wish to have many more!.Version: 1.8.0

Has Potential!As an avid traveler and social media influencer I am always looking for nice pools to spend the afternoon at. Swimply saw a need, filled it, and is open to pivoting when necessary to ensure great growth and satisfaction. If the company was public I would invest, that’s how much I believe in what Swimply is doing, if more people heard of Swimply it would be all the rage. My only concerns are not being able to call the host when an issue arises mid reservation. I’ve run into issues twice now where this feature would’ve resolved the problem (assuming they answered) but alas that is not a feature yet. Additionally, there are quite a few bugs I’ve been able to replicate many times but I can’t find a way to report them within the app. This should be more streamlined also..Version: 1.21.0

Swimply Saved Our 2020 Quarantine Summer!My family, like most, look forward to vacations and the pool during the summer. However, the COVID-19 pandemic quickly put our usual plans to a halt. Even as phased reopening began, my family needed to continue to quarantine since I’m pregnant and we have a toddler. This is when we discovered Swimply! This app allowed us to find affordable private pools in our area to rent. The app allows us to quickly connect and communicate with friendly owners, reserve our time at the pool, and seamlessly pay for the experience. It’s easy to use and definitely worth it! We’ve already booked pools four times this summer and plan on booking more this and future summers!.Version: 1.7.17

Clumsy and not user friendlyThis app could use a lot of improvement. Options such as “edit listing” or “add photos” are hidden under not-so-obvious places. My husband and I clicked around for minutes before stumbling on the basic editing spots, like how to change the title of my listing. Photos options are outdated for current phones. The app only allows you to upload portrait style 4:3 horizontal photos….but the actual listing displays the photos as cropped in a square format as you toggle through (unless photos are clicked on). So the user never really knows how photos will look until everything is uploaded and previewed… Only to discover some important details are cropped. Give users better options! Just a very frustrating outdated app (for an app that’s not very old!).Version: 2.22.1

Swimly is a genius ideaI couldn’t be more happy because this app truly Matt a very dire need in multiple communities, especially families with kids. Unfortunately, our subdivision does not have a swimming pool and the neighboring subdivisions guard their pool with their lives so that any non-resident could not even breathe in their premises, i guess it’s a source of pride for the HOA I guess. I completely understand when folks come in and destroy and vandalize the pool our facilities however, there Hass to be some level of empathy. However, this app solve all of my problems and my kids never felt left out when all their neighbors and friends were swimming regularly..Version: 2.33.2

Great service, app needs some workThis is a great service and I’m very happy with the ability to rent private pools! Our first reservation was incredible. But the app needs some work: 1) You can’t edit the people you invite to your reservation once it has been sent. I accidentally sent to my friends work phone instead of her personal phone and I couldn’t edit it after the fact. You should have the option to edit or delete guests. 2) After a reservation is cancelled, the chat with the pool host should be closed. This is a safety issue. 3) The chat should be closed 24 hours after a reservation. 4) When you do an initial search, it does not always show pools that are actually available at the time you are searching for. You often have to go directly to the pool to attempt a reservation for your specific times. The search feature should ensure only pools with your selected available time display. This happens mostly on the website and not always in the app. 5) Owners/hosts should not be allowed to use the pool at the same time as their guests. This defeats the purpose of paying someone to use their pool and is also a safety concern..Version: 1.53.0

Family swim dayThis site was great to find a pool for the day to have a private family swim. I booked a last minute request. I was able to contact the first host who said she was unable to honor request. I asked her to cancel it and I went on to another. The 2nd host was able to accommodate us within hours. The pool was wonderful, spotless, & fun. The hosts were fantastic, helpful but left us to have our fun. They did not intrude. We didn’t use all that we originally asked for and a refund was given. The app is easy to use and communication is available both with swimply and the hosts that offer up their pools..Version: 1.46.0

Decent app but needs improvementsAs a host, the app is not always reliable. Messages are not always immediate so it makes communicating with your guests very frustrating and difficult when messages don’t go through. There needs to be more categories for ages such as “infants/babies 0-2” “toddlers 2-4” “kids 5-12” “teens 13-17” and adults 18+ I feel we should be able to add pictures for each designated “premium amenity” in addition to the 10 pictures for the listing. Also maybe consider having a function for guests to sign a waiver in the app once they book. Also a valid credit or debit card should be required to be on file just like Airbnb in the event of changes..Version: 2.28.2

Good platform but needs enhancementsHi Developer team - I'm a new host and have enjoyed the ability to find guests for my pool. I have experienced latency and frozen screens a few times so far. Also, the links you send via email to review guests are not uniquely identifiable (which makes it challenging if youHave multiple guess on the same day and you don't know which guest the review is for). Guests have also asked for a way to extend an existing visit (e.g. during their session if it is going well). Finally, it would help if chat timeline was closer to real time should guests need help or have questions during their visit (I greet them but them leave them to privacy. Some messages came in late that I could have addressed in real time). Thank you for consideration..Version: 1.22.0

Looking for a great way to stay cool this summer?They are quick to refund your money. If you do it within your 24 hour period ,they have a robot to assist you, but if the robot can’t help you it places a ticket for you so that someone can communicate with you as soon as possible. Don’t hesitate use this app especially when trying to keep cool 😎 🥶 this summer. I am so thankful I was introduced to this app, I will admit, I was skeptical at first, because it seem to good to be true, but this app is a life saver when it comes to beating the Houston heat 🥵. I will definitely recommend this to everyone..Version: 2.27.0

Poor User ExperienceI had two really poor first time user experiences with Swimply. First, the search feature doesn't narrow down pools according to your timeframe search criteria. It includes pools that have PARTIAL availability during the time selected. Which could be OK if the app then notified users of this earlier on in the booking flow. As such, you're not notified of this until after you enter the payment flow. So, I chose a pool, it appeared available under "Booking Details" and it wasn't until I pressed Confirm or did instant Apple Pay that I'm suddenly notified of an "overlapping booking". Really bad experience and waste of my time. Then, I finally managed to find one that was actually available, at least according to the calendar in the app. I booked it and got the confirmation. Shortly thereafter, the host messaged me to say "actually it's not available". Because they offer their place on Airbnb and their pool on Swimply and it had been reserved on Airbnb. What a mess!! Hosts that do this should be penalized!! On Airbnb, hosts that cancel on guests get penalized because it's a poor experience for a guest..Version: 2.27.1

Amazing idea but execution could be betterSomething is very wrong with the distance listings, so I end up checking out a lot of pools that are actually super far away from me. Also I’m not sure in this day and age how they don’t have a function that sends you a reminder email/text on the day of your booking, plus an emailed option to schedule a calendar event at the time you reserve. All the local 2- and 3-person companies I schedule appointments with seem to manage to do this. All of that said, it’s an amazing idea and I’ve been grateful to have this opportunity during the pandemic. Love the efficiency of otherwise unused pools getting used..Version: 1.29.0

Air BNB for pools but betterWe were supposed to have a pool party at my cousins house for my daughters first birthday but he canceled three weeks prior. I started looking for air bnbs with pools and couldn’t find any. That’s when I discovered Swimply. We were able to have an amazing party for my daughter at a beautiful house with a huge backyard that had small farm animals and a large pool. The hosts provided a tent, tables, and chairs. We partied, cleaned up, then left. It was stress free and our family had so much fun. More people need to know about this service. It’s great in the summer..Version: 2.30.1

Love this idea - have had great experiencesI've used the service twice and love it, it is brilliant. I have a few comments about the app. I find the message center clunky (maybe it is me?), but hard to find the message area and when a message from pool owner comes in, it isn't straightforward in how to respond. I discovered the "instant book" feature by accident after waiting over night with fingers crossed to get a booking confirmation from one property I didn't know there were hosts who would book instantly. Upon this discovery, I immediately canceled request from the slow to respond owner and booked with a property that had "instant book" - maybe this should be highlighted somewhere, particularly for same day bookings. Would love an area for a private thank you to owner- not a review. I guess that could go through messages, but as mentioned earlier I find the message feature clunky. Overall great service that certainly made my family happy twice this week!!.Version: 2.33.2

Great idea, but needs work.I would definitely recommend this app to anyone interested in a pool party. So basically, I’d recommend it for everyone. Great service and awesome experience for our first booking. The app itself is difficult to navigate. I struggled to look at pictures of the booking once we made it. Often it made me go back to searching to find basic information to share with our guests. Also, messages with the owners aren’t easy to find. Why would I have to click bookings and then a subsection tab. Things like that make it a little cumbersome but worth it for the opportunities..Version: 2.27.0

I love SwimplyI LOVE the community I am in, is willing to offer up their space for folks who do not have access to pools. I did not realize so many people had pools in the PNW and I am so grateful I found this app and grateful for the people who allow us to utilize their space. The prices are a little high but if you get a few folks together it’s a lot less. It’s worth it for me and my family. We are immunocompromised and our 3 year old just got fully vaccinated. We are still weary about swimming in indoor pools and this has been a great opportunity to feel we are living in some sense of normalcy. Highly recommend and the app needs some work. It is not user friendly..Version: 1.54.0

App ok, desktop wonkyThe app seems to work ok but when I switched to desktop and tried to book, the payment settings were different. I booked on desktop, the payment said it failed (using Google Pay, it was the only option), but I didn’t get any opportunity to fix it, and the reservation disappeared. I had to message the host to confirm they didn’t have a reservation request waiting because there was no way for me to know. I went back to the mobile app, booked and paid with Apple Pay (Google pay wasn’t an option on mobile), and that seems to have worked. Kinda unsettling all around, really..Version: 2.43.3

Puppy swim party 9/22Host was absolutely fantastic and soooo very accommodating and helpful both before our scheduled visit and throughout the course of our entire visit. Stunning backyard and pool area with tons of extra cool features and amenities to make our family puppy party extra special! Highly recommend this fantastic host and pool - a true oasis that was just what my family and pups needed to relax and enjoy some much needed fun time together! Thank you Brit for making our family time extra special! Hope to be back soon for another swim!! 💝🥰🐶.Version: 2.4.0

Thank you DarwinThank you so much Darwin I really appreciated your time and patience with us my daughter enjoyed her self she put me to sleep talking about how she loved the pool and she had so much fun she also wants me to rent your pool again. Darwin you was very responsive ASAP thank you so much. Btw the picture you guys view on the site is not the picture of the pool it’s much bigger and worth more then Darwin actually asking for to rent it. My advice to you Darwin I think you should ask for a little bit more to rent out your pool GOD BLESS see you again..Version: 1.54.0

Pool partyWe had our sons 3rd bday here and we absolutely loved it!!! All of the guest from the party said it was nice! Such an amazing experience. The host was great, we will definitely book again in the future. The only thing we didn’t really like was the grilled wasn’t really clean. My brother had to clean it but that was no big deal to us. We cleaned it ourselves and kept it moving because everything was great and as I mentioned the host was great! This was so worth it. All of our guest said we need to come back ! Thank you!!.Version: 2.32.3

Great app! Excellent ideaI love this app and the service provided, the only thing I would improve is that the filter by date and time works because it doesn’t. When you choose a date and a slot of time it shows several pools but then when you click on a pool it shows you again the button to book now or check availability and then you realized not all the pools shown in the first filter are really available. With that improvement it would be much better as you don’t have to click one by one. Otherwise it is amazing :).Version: 1.45.0

It could use some development.I love the idea of being able to rent the whole pool to yourself. But the app needs to make it easier to look for particular pools. There should be indoor/outdoor option in the search. Or pools that allows parties of big group. Rather then having to go through each pool and reading the amenities. I got pop up notification after a reservation that i wil get a certain discount on my next booking. Which now I can’t fine it anywhere in my emails or the app..Version: 1.33.0

Great App - But Too Many Crashes And ErrorsI have used Swimply several times and loved being able to swim somewhere in private. The hosts are always kind and the pools are always clean. I love this app but gave a 4 because it crashes ALL the time. Swimply and their hosts are missing out on money because of it. I wanted to book a few times and it wouldn’t let me view pools or access the app and website. One time I had a booking and the app was down and I couldn’t communicate with the host or fine the address until literally last minute..Version: 2.28.0

Phenomenal absolutely exquisiteWords can’t express how amazing the property is. Honestly, the profile pictures are amazing but when you walk in it’s simply breathtaking. The host (Renee & Mike) both went above and beyond. The pool is perfect, very clean, huge with plenty of pool toys. The beautiful outdoor teakwood furniture accommodates large groups. We added the grill which was high end fit for a pro! We honestly felt as though we were in a resort. There’s nowhere else I’d rather stay from now on when I visit New England. Five star ✨✨✨✨✨.Version: 2.1.1

Platform has issuesAs a host, this platform and app needs some help. 1. If a guest visits and abuses their reservation, causes damage, etc, Swimply requires the host to try to work it out with the customer. Other platforms utilize a deposit to be pulled from for abusive behavior and rule breaking. Or keep a card on file to charge. 2. The refund/cancellation policy is vague and customer support isn’t very helpful. 3. If a customer reschedules, the app should disable the ability to cancel a rescheduled visit. 4. If the customer asks to change their reservation criteria, the host should be able to accept or decline per item changed, not all or nothing..Version: 2.24.1

Love it except two thingsI love the app, the upgrades and options they have added over the years. Support response time has gotten 300% worse with response times around 3-4 days, if you are lucky. Second, is they limit your options to how you can charge, Ie tiered pricing vs per person, which allowed you to make more money. Also their fees is getting higher and they charge it on both ends, so they are making plenty of money..Version: 2.32.3

Great idea!We have really wanted a pool of our own for many years, but it is so expensive and doesn't work well in our yard (weird shape, big trees). I'm not a huge fan of busy, public pools, especially now with COVID-19, so I was elated to learn about Swimply! It's easy to use and is secure. My only complaints are that it doesn't save your login (wish I could just set it up with my thumbprint like other apps) and that many of the pools are really pricey ($45-70/hour). Clearly, that is up to the discretion of the owner, but we would definitely go more often if the pools were more affordable..Version: 1.7.17

Breathtaking viewI celebrated my 50th birthday and had a total of 35 guests! Everyone had a great time and they were in love with the breathtaking view especially at night!! Pool was big enough for all of my guests! We even got to see the Disney fireworks! Ken and Julie were wonderful! Very thoughtful and always making sure we were comfortable and that we had everything we needed! I would definitely recommend this place and no doubt I will be coming back! Thank you Ken and Julie!.Version: 1.53.0

GreatAwesome experience. Will definitely be using this app to book in the future.Version: 2.38.2

IssuesAs a host a number of the things we need to edit cannot be edited.Version: 2.43.2

AmazingAmazing place. Water was warm indoor was warm 100% privacy. Everything was perfect. Definitely recommend it’s a must..Version: 2.36.0

Easy to useGreat easy to use app, lots of choices with reviews ratings all went well would definetely recommend to friends to use!.Version: 2.34.1

Great appWe love it and we are enjoying the experience.Version: 2.33.2

Very nice!Nice backyard, lots of privacy. Pool was clean and warm. We really enjoyed!.Version: 2.33.2

NiceNice app.Version: 2.32.3

AirBNB for PoolsAwesome service - we had a blast with our first pool booking!.Version: 2.32.3

Great app!This is a wonderful idea, it’s a win win for everyone..Version: 2.32.3

Great app - easy to use!We have used Swimply twice now and the experience has been great.Version: 2.32.3

This is simple and easyLove the access to local pools with such ease!.Version: 2.32.3

Air bnb but for your pool!Awesome idea, easy to use app, tons of fun!.Version: 2.28.0

So funSo much fun and easy to book. Just make sure you read all the rules and reviews so you get a good pool. Sometimes the app is slow to load messages and the emails display them faster..Version: 2.27.1

Swim at your own convenienceLove this app! Thank you!!!!.Version: 2.26.1

RecommendAmazing host. Amazing property. Kids had an amazing time..Version: 2.24.1

Good application and safeGood.Version: 2.22.1

Backyard oasisWe had an amazing day. The backyard is lush, private and beautiful. This was our first time using Swimply and everything went so smoothly. Would recommend!.Version: 2.21.0

Concept excellentL’application est définitivement meilleur.Version: 2.11.0

The app is great and functionalWe like hosting guests at our Swimply. Although we prefer the previous model where guests could add more people to their group within increments of 1 and be charged accordingly. With current model the number of guests are fixed from 5,10, 15 etc.Version: 2.18.0

Fantastic Ladies Afternoon OutWe had such a great time here. Thank you to the awesome hosts. It was just what 3 working moms needed on a beautiful fall afternoon. Would recommend to anyone and would do it again. Property was nice and clean..Version: 2.6.0

Tropical paradiseLoved everything about this experience! Beautiful space, lots of places to tan and lounge, very Miami vibes! Alissa was an awesome host who checked in with us when we first arrived, and made sure everything was perfect! Will definitely be back :).Version: 1.54.0

Budget-friendly, not so communicativeClean pool, great location. Not super responsive to bookings. Parking is 1h. No sign of towels..Version: 1.54.0

Good ideaSlow to process information and bring up images. Otherwise, it’s a great service..Version: 1.54.0

Great day!!We had a wonderful day. My children and I enjoyed. We were met by the host. He left us for our privacy.Everything was clean, pool was warm.Wifi password was given, speakers available and pool toys were there for us to enjoy. There was also a trampoline to enjoy. We will definitely recommend and go back before summer is over ☀️.Version: 1.53.0

Swim dayWas amazing ! What a Wonderful place . We would definitely book again ! Thank you.Version: 1.53.0

Raf AtThe pool is clean and warm, full privacy. Definitely will come back!.Version: 1.52.1

Such a joyTo swim and relax at such lovely private pools. Best app ever..Version: 1.50.0

App needs some workThe app is a great idea, but it still needs some works! There are always issues popping up like me as a host being unable to reschedule swims or not being able to refresh the chat screen unless I reload the app. Hoping the bugs are worked out soon..Version: 1.52.0

Great app, not fully saturated yetGreat app, uploaded our pool in June and it’s been a month and a half, have had 5 booking already, with 2 more booked for August. App is not yet saturated, and there is still lots of potential for new pools to get bookings easily. App will probably get more saturated as it grows, so don’t miss out on this opportunity if your a host!.Version: 1.48.0

Great ideaVery cool way to share our pool in our community m!.Version: 1.48.0

App crashes when sending a messageThe app is great but it keeps crashing when I try to send a message to the host..Version: 1.48.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.48.3


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