Amazon Glow Customer Service

Amazon Glow Positive Reviews

GreatAlready looking for specific games, and being able to mark favorites for could use some improvement. Also, you can’t see your own face in the app to make sure the child is able to see you clearly. As this is primarily for the child to have time interacting with their adult people, the adults should be able to make sure the child can see them. Otherwise the games are fun, animated book are a joy. My 5yr old daughter is ecstatic and impatiently waiting for her list of contacts to grow..Cath484Version: 1.18.1

Lots of fun…and bugsThis is a whole new way to connect with family and friends via long distance. My kids have a ton of fun playing appropriate content with our family via glow. It’s a more interactive experience than just a screen. There are still a lot of bugs to work out though, but it works for the most part. Hopefully more content, and patches will really make this thing a force to be reckoned with..Cashola4Version: 1.2.1

Amazing Product and ExecutionSo far we have been able to have my daughter in Maryland play games with my mother in Florida and have her read her a story to my son. My daughter was able to create a picture, get her favorite stuff animal scanned and then inserted into the photo. We are still digging into what this can do, but it is one of those moments when you feel like you’re using something from the future..Veritas2884Version: 1.0.2

This is greatI live in Illinois and my 5 year old niece lives in Florida. I enjoy interacting with her playing games, reading and helping her improve her penmanship. It saddens her mom and I that it’s going to be discontinued. I don’t think there’s anything else like this at an affordable price in the market. She is going to be so disappointed once it ends..Chrisyb74Version: 1.18.2

Loving the Glow!Thanks to Glow I have been able to happily interact with my 2 year old grand daughter who lives across the country! We’ve read stories and drawn pictures together! She really enjoys ‘vacuuming’ up the drawings lol. Love it and highly recommend to anyone with a faraway child they want to connect with!.ChaoticrebelVersion: 1.0.3

Great app and deviceSo far my kids use this every night to talk to their grandparents. I love the ability to control who you add to the list of people that can contact them. Sometimes it’ll freeze and we’ll have to occasionally reset the device, but I’m hoping those things will get better with future updates. There are a lot of things to do overall. My kids love the games! Hopefully they can add more in the near future. The interactive books are great too. It keeps my 3 year old entertained when I read to her..Berny28Version: 1.5.0

Stuck notificationsDoes anyone know how to remove the notifications on the app?.SerialVersion: 1.0.2

New userThere is a bug when new users have to enter their photo on iPhone - the option to upload or take a photo isn’t available and the app won’t let you proceed without it. Have to press all icons and it eventually appears.Jessica lgm mmVersion: 1.14.0

Amazing Experience Connecting with KidsWhat a fun way to interact with loved ones from far away! It allows me to connect with my kids while I travel for work. I would highly recommend this. The device is also super awesome when you combine an adult using the app and a kid using the glow device it is an amazing experience. This is my favorite Amazon device..NormalchimpVersion: 1.7.0

Promising but very roughAlso, there’s no way to provide feedback to the team working on it. Isn’t that the whole idea is a beta? How can I get in touch??.DuuuubyaVersion: 1.6.0

Endless daily fun 2,000 miles away!Works great, with many fun options for little ones to engage in checkers, chess, memory, card games, puzzles, and much more. Many thoughtful touches have been added, such as indicators showing where the other player is tapping when considering a move. The cameras and live videos make it remarkably interactive, almost like we are sitting at a table together! I’m an Amazon employee, who is very pleased my company has developed such a meaningful, quality innovation!.RsmithpdxVersion: 1.5.0

So great for the home!We just started using it! I’m a single mom with a single child. As a parent and then as a single child his/ her attention is sought only by you in the home. Well, my sons Nana has been occupying him for over an hour while I had a break! Just to sit back kick my feet up and breathe! It’s an electronic god sent! I couldn’t thank my mom for purchasing this, thank you Amazon for this device! I needed a positive way for my son to be occupied without me. Now our chosen family can help me and engage with him from any state, near or far! Thank you Mom CW and Amazon!!♥️🙏🏽.KingsdaughterVersion: 1.3.0

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Amazon Glow Negative Reviews

Love the idea, execution not so muchI was ecstatic about the idea of being able to communicate like this with my kids in this way but I have had a bunch of issues trying to connect to them via my phone. Even when I have 5G full service, it’s hit or miss on whether it will work. Very disappointed at this point. Hoping the bugs will get worked out quickly..Kweck13579Version: 1.17.1

Fun device but won’t work on my iPadIt’s beyond frustrating how often it freezes, the audio reverberates or it just shuts down. It works pretty well on my phone but the iPad is useless. Also PLEASE get rid of the constant notification popping up that there is something in the viewing area. My granddaughter does lean in or touch the viewing area frequently and that pop up is really not needed because it works again as soon as she moves. The drawing app is her favorite and has some cool options. How about adding more stickers? It would be cool if the “animated” books had more animations when you touch an object in the book. Please please allow reviews and Q&A on the item page in Amazon. It would be useful to help each other figure things out in the Glow. The instructions Amazon provides for the Glow are pretty generic and haven’t helped me at all..WwwmomVersion: 1.6.0

Keyboard won’t pop up, can’t log in w iPadRebooted and re-launched the app still doesn’t allow me to enter my userID and password. Works from my iPhone so I got the system set up. I still can’t login from my iPad. Will have to wait for a fix from Amazon to get this thing to work. Update, reported to Amazon and have had no help at all.. they wanted me to report to Apple support when every iPad I try has the same issue. FIX THE PROBLEM AMAZON! IF IPADS DONT WORK, THEN THIS IS USELESS JUNK! air ANYONE that reads this can use an iPad with this app, please respond to my post!.EwghhhVersion: 1.0.3

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