Superpedestrian LINK Scooters Customer Service

Superpedestrian LINK Scooters Positive Reviews

New Scooter - New VibeWe’ve all succumbed to the inevitable fun that E-Scooters bring us (adults and kids alike). Bird paved the path and Lime was a commendable opponent. Uber and Lyft then came in like the corporate wrecking balls that they are and, well, they were an upgrade but they hit different. Missing parts and rattling handle bars, numbing you from a mere mile-scooters ride, started to dismantle, literally the scooters game. Customer support fell through the cracks and rules didn’t seem to matter to these path-pavers. Enter Link and, coincidentally like the hero that strives to save Princess Zelda, they conquer the scooter realm. Everything about these scooters addresses all previous qualms I’ve had with previous companies. Handle bars are strategic and motorcycle-esc. Brakes and handling are award worthy and, the cremé de le cremé, a suspension system that feels like a cruise on calm seas. Ride Link. End of Story..JehkyllHVersion: 3.6.1

Sad that this app is such a dumpster fireI live in Seattle and the Link scooters are the better of the two available. However, this app is an absolute wreck and simply does not work. The first few days I was using it, all was well. I don’t know if an update hastened or what, but the app has absolutely stopped working. The app hangs on the loading screen far too often, it cannot complete whatever the “firmware check” stage is and scooters simply won’t unlock for me because it hangs in the firmware check stage. At the same time, the in-app scooter locating map only works about half the time (often the map is just empty or blank) and about half the time it also hangs while trying to process my payments through Apple Pay or it simply drops the transaction and I have to restart. All in all I’m able to use the app successfully about 1 out of every 20 tries. If you can avoid it, don’t use this service. I rely on the scooters to get around day to day and I simply have had to give up with LINK. It’s not with the headache. Update - wow for like a hot minute this app got better but now it’s literally entirely unusable on an iPhone 12 Mini. Lame..Eridax700Version: 3.5.4

Decent experience however lacking in safetyMy overall experience with my first ride I’d say was a 7/10. First off you get zero instructions on how to start riding the device or operate it safely near pedestrians and vehicles. The idea that people who may have never even rode a bike are zooming on side walks is pretty terrifying. The safety geo fencing is a nice feature however it’s far from perfect. You get a nice beep when you enter a speed controlled area or when your out of bounds but guess what!? you are paying the whole time for the ride you are out of bounds and you have to push it manually !! The “bell” is also a joke. I’ve got a louder bell on a mountain bike and trying to hear the included bell in any urban area is unrealistic. The device itself was great (First weekend the service was available, Hartford CT) great acceleration , top speed, handling and breaking. The lack of training for safely operating the scooter is unfortunate , even a 2 minute video before it lets you ride would be great and I’m amazed the service is able to legally operate without it. Seems like a lawsuit waiting to happen..Mr Wolf CTVersion: 3.3.2

Pretty enjoyableYeah y’all got something good going on keep these around or give them a lil new look either or they’re cool y’all should definitely try them out sometime if you think about using one do it you’ll enjoy the ride also good for transportation round downtown an if you work in downtown it’s usually 10 dollars or less to get where you need to be anywhere in downtown I got no issue paying 10 bucks for a lil fun ride to get more money in my pocket Probably the most honest review your gone see or get theirs no complaints over here wit this an I’d hope to not run into no more down the way Thank y’all for your ride services to much appreciated.Dont even worry bout itVersion: 4.0.5

Sadly the best of three in my cityApp and scooters glitch out very often. Either the app won’t let you finish a ride, and your stuck taking photos, waiting take another, wait etc or it says you don’t have funds in the wallet or card on file even if an hour before your Apple Pay was linked up and worked fine and a couple hours later magically works again. When it says you have no card linked or funds in wallet it’s the same as the photo/finish ride you are stuck in an endless loop and restarting the app does nothing. I have even tried restarting my phone. The scooters will randomly decide to lock also sometimes after you unlock and have ridden a block or two. Flashing lights horn honking brakes kick in. Real safe when you are in a busy intersection and the light is about to change..Onsiejeh273937&'sbzVersion: 4.0.1

Great scoots! Developing app.The app is as simple to understand as the competition, but doesn’t offer a scoot reservation option. Like, if I have to walk 3 blocks to get to a scooter, or will need the scooter in 10 minutes after getting ready for work. I’d like to make sure it’ll still be there when I get there. The scooter is the best in Seattle! What it lacks in visual displays, it makes up for with big wheels, and the power to creep up Capitol Hill from Downtown. When all others stall, and need a kick/push up a couple 10-15 degree hills while my 285 rides. The app could also use scoot data integration for after a ride starts. Then add a phone quick mount to the handle to display your mph, battery level, estimated miles remaining, and if the brakes are regenerating..Netkid_100Version: 3.3.3

Off limits areas extend past geographic limitsRiding near a university is near impossible (and dangerous) because the GPS thinks you’re on out of bounds, when in reality you’re riding in a public sidewalk on the other side of the road, and simply stops. This happens has happened to me countless times, even in the middle of intersections on public roads when I’m nearing a school or community building. I understand the city imposes the boundaries, but the software needs to be able to recognize and predict when a rider is actually on approved routes, even if they are close to the out of bounds..Jake9423Version: 2.1.2

Me and my wife first time scooter rideWhoa this was awesome my first time ever getting on one of these things my wife has never ridden a scooter and it was so easy to ride and has a great speed great brakes I felt like a kid again me and my wife had a ball we came from another town and Cindi staying the night and guess what I will be back to the town justTo ride one of the scooters again and my wife had a great time and playing on the scooters gave me and my wife a van that we will remember in a memory that we won’t forget thanks link scooters good job.Jowells1982$$Version: 3.5.2

City Dwelling Regular Scooter UserHad my first ride on a Link scooter tonight. I’ve used Birds, Limes and now most commonly Spin. I like the inflatable wheels on the Link as well as the shock absorber on the front wheels. Missing the speedometer but I don’t really know why I need one. The scooter is bulkier/heavier than other models but felt like a very solid ride. It’s early in their exposure to Baltimore but the battery did a great job climbing hills with basically no loss of speed. 5 out of 5 would ride again.Acesnn8sVersion: 3.5.2

Lime is betterThe repeated safety quizzes are annoying and enough to always use Lime if it’s an option. The scooters do not coast—they start to break as soon as you let off the accelerator—maybe it’s to recharge? That’s annoying while riding, but also a problem while trying to park—you can either manhandle your scooter into a good spot (because it’s breaking while you try to roll it) or attempt to use the accelerator, which is unsafe while trying to “park”—which is ironic given all the safety quizzes. And a thing that makes that worse is the accelerators are very “all or nothing.”.DShaull315Version: 5.2.0

Pure undiluted crap!I scanned the scooter, started pushing it, pushed down the accelerator lever on the handle bars and the light on the handle turned red and the scooter wouldn’t move. The app said there was 38% battery life on the scooter and everything was fine, but when I tried again and got the same result. Then the ride automatically ended and charged me 2 bucks. I didn’t move more than 5 feet. This is complete trash..AphomerVersion: 2.3.3

ReviewI’d like the scooters and they handle well but you have to work on uphill speed. This is Los Angeles and there are hills everywhere and your units even when fully charged only go about 4 miles an hour uphill while all the other scooters especially lift go uphill just fine. I’m just saying they’d be a lot better and I would use them more if they didn’t have that hill problem..PSWHVersion: 5.0.1

Awesome Ride!So now for a little while at least I own well rent to own a scooter. It’s awesome I can just park my car and go where I want. Ultimate freedom if you don’t wanna spend the bucks on getting your own or getting a motorcycle. Just leave it and go just the way I like that awesome. The ride was smooth it goes pretty fast and it’s not too bad on the wallet either. I’ll definite use it again! Kim Trachtenberg.Kim's Iphone13 Pro MaxVersion: 3.5.3

I LOVE THESELiving in Oakland it can be hard to find quality scooters nearby BUT these are the best!!!!! Super sturdy for the uneven streets & sidewalks. I can almost always find one within 3 blocks of me. I think they’re very fairly priced & never have an issue with the app (other than some VERY slight lag between app and scooter on occasion). Cheaper than an Uber, faster than walking, and it makes me feel like a kid! I LOVE THESE!!.YsoyballaVersion: 5.3.0

Cheap and Fast!Superpedestrian is by far the best option around for electric pedestrian transport. Compared to Lime, VEO, WheelsUp and other competitors it is definitely the cheapest option with no hidden fees. Cheap doesn’t mean they skimp on the quality of the scooter either. My ride was well maintained, the electric motor was smooth, and way faster than any Lime scooter I’ve rode to-date. 10/10 would recommend!.Aladdin457Version: 6.3.1

AmazingEven though the first ride is a slow ride on the link scooter, I had not only an amazing time riding around, but I got to where I was going in no time. The only feature I could see making the ride better is GPS screen some where on the handle bars. However, once again, it was a thrill and I loved it..CAL600Version: 3.8.2

Joyful RidingThis scooter was fantastic it wasn’t to slow but not to fast either. The ride itself was smooth a bit hard at first to get the hang of it but after three minutes it’s smooth sailing here on out. My only complaint would be is that you need your card with you to access this scooter as it doesn’t have PayPal or other mobile options for payment..Anymoses123Version: 3.7.1

My ExperienceI would have to say my link experience has been A1 from day 1 starting off with its location feature with current charge all located on the device hood top speed maybe a tad bit fast and really solid pricing. I was surprised how good it was over bumps overall no complaints from me 5 stars..Dat Boy 010Version: 5.2.2

Seattle super crossUnreal fun.Sx video pass blow meVersion: 6.2.2

Fully sick dudeIt was fully sick dude.MattymundeenVersion: 4.0.4

Woo-gooSo much fun love them!!!!!.Lindz-spinz!Version: 3.6.1

AwesomeReally fair price!.DevinRichVersion: 3.5.4

Slow trailsI don’t see any fast trails on the map and the last time I rented one , it had fast areas. I like the speed it offers but hate putting along.Joeycool27Version: 3.5.5

So Fun !What a fun thing to do ! Will be back for sure !.JulesandBellaVersion: 3.5.3

So fun and easyCool!.Whats gwanninVersion: 3.5.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.0.7

Superpedestrian LINK Scooters Negative Reviews

Go with Bird in SeattleThis was the worst experience. The most frustrating. As a tourist, trying to get around town avoiding the heavy traffic. Me and my wife had the worst time trying to get these to work. She would start hers and wait for me then while waiting (maybe 20-30 seconds) hers would shut off and mine would start. And vice versa. Then constant repeat. The one I finally got to work a few feet down it would stop accelerating and restart. Me and my wife have 25+ charges on our accounts from just simply trying to get them to work. Still charged us every single time. And placed a hold of $5 every single time. More inconvenient than these were helpful. The bird scooters were so much easier and better to use and worked flawlessly each time. Terrible that there weren’t any in the area which was why we kept trying to get these to work. Already contacted support. Hopefully we can get our money back. 0/5 experience..Romeroadam07Version: 7.0.6

Scooter shuts down without warning.I was kind of excited these scooters had appeared in my town. Rented one and took off. Got about a block and it shut down. I was going down hill so I just coasted for quite a ways. Thought it was a glitch so went to end the ride and was going to start a new ride. Nope! Can’t end the ride! It tells me I’m outside of the travel zone. Really?!? Worse, it continues charging me and insisting that I need to push the scooter way back up the hill. I don’t work for Link and I’m not pushing their scooter anywhere. Later found out they’ve arbitrarily set their zone to cover certain residential neighborhoods but not others. That would’ve been a pretty important fact to emphasize PRIOR to rental. I picked it up in one residential neighborhood and was simply riding over to another. Since I couldn’t end the ride I’ve been ripped off on the amount charged. Well, they got my money but never again. Deleted the app. Done..Traveling_SidewalkVersion: 2.0.7

Scammed, I would rate 0/5 if I couldHow dissatisfying for a disaster of a first ride and unprofessionally shady of a company to not refund it. That partial wallet credit for a next ride solves nothing, what a scam. I hope to never ride this again and I am asking you to escalate this request for a full refund. I should NOT be charged because it wouldn’t allow me to end the ride for 10 minutes in the neighborhood I had to drag your defective vehicle through due to bounds limits. I don’t work for you! Nor should I be charged for being directly forced to do so!! Why would it even allow a scooter to be started in that area to begin with? None of that was in my control nor should I be charged for: 1. A defective vehicle, 2. a defective vehicle not allowing me to end the ride where it started due to ‘out of bounds’, and 3. I had to pay the price for your company’s lack of service and quality..I flegggggVersion: 7.0.0

The Purple Zone 😐I just started a new job in the skid row area. So this morning for the first time I decided to upload the link app and ride a link scooter to work. I enjoyed the ride very much. I am impressed how well the Link scooter handles. It’s very sturdy,quick on take off and gives a very smooth ride. But sadly that’s where my good review ends. Like I said I wanted to ride the scooter to work but when I did I could not END the ride. Because I was in The Purple Zone. So I had to ride a half a mile away from my job in order to park it and END my ride. Then I walked a mile back,late for work. A waste of time. I’m from New York City. So I have seen my share of bad neighborhoods. I know people are scared to enter skid row to pick up the scooters. And it has something to do with discrimination against poor neighborhoods. A lot of zoning laws are going on here. I’m sorry to say I will not be riding Link scooters no more..MisterBigAppleVersion: 3.9.0

Worst scooter serviceMy friend and I tried to rent these link scooters in Seattle. It kept saying there was an error and would direct me back to the Home Screen where it said “scan to ride”. My friends had her take a safety quiz and opened up a screen verifying different things before the ride. Her app would get stuck on the last one. Since we experienced trouble with the apps and it never confirmed a ride we ended up ditching the scooters since it didn’t show we were actively riding. 45 minutes later I get a charge on my account. When I call customer service the lady asks me why I didn’t end the ride. I told her my app didn’t give me the option as it was on the screen to start a ride. She said I should have called right then and there. Why would I need to call if it never gave me confirmation that a ride had begun??? I’m still waiting for a refund. Stick with Lime in my opinion..YegakdirvabdVersion: 3.2.1

Took my money and did no serviceI wanted to use these as a fast way to go home since I saw some when I was on my way to go somewhere and I downloaded the app and it charged me $10 but after I knew what it was for it I was okay with it. The scooter was dead and I wasn’t charged which I was really glad I wasn’t so I went to another scooter which I saw and decided to do use that one with bigger hopes that it would work. I got it to turn on but it didn’t accelerate and I had to push it. It charged me another $10 and then charged me $1.64 for the 2 feet that I moved. Really not happy with this and as a high school student I wasn’t really happy with how it just kept on taking my money! I was really excited to go on one of these but it just became a really disappointing moment. Please give me a refund and give me back my money..254776526Version: 3.8.3

Awful service that doesn’t care about others’ personal propertyLink is a terrible company & service. Watch out and be prepared. 2 riders were racing smashed into my car and sped off. A police report was filed, all the necessary actions taken, but Link has repeatedly declined to respond to emails/claims/calls. Every claim filed with them has been dropped. Every phone call where I manage to get through to somebody, I am lied to and told that somebody will get back to me. This happened a month ago, and still not a peep from Link. Who's going to pay for the damages to my car? This is a service that allows virtually anybody with a phone to operate a scooter and disregard the laws of traffic with no repercussions. They can hop on, screw up somebody else's personal property, and hop off. Without any intervention from Link. Thanks for a miserable experience..Kyle0526Version: 3.6.0

Misleading app.The scooters are alright. A little slower and lower quality than bird, but also cheaper so that is fine. However the app is misleading in a few places. One is if you purchase a pass there is no place to simply use the pass. Nor are there instructions on how to use it. When you scan the next scooter it says “pay now” as if it’s not allowing use of the pass and will charge you if you start. Then, if you take the risk of being charged it says “use pass”. Additionally, if you put money in your wallet which logically seems like you could use YOUR money in a wallet specific to LINK you could use it for anything within their platform. It won’t allow you to use it on passes. Only minute to minute rides. Something that is hidden in terms and conditions..17jjmVersion: 5.3.1

No-Ride zone still inaccurate!I live in Chicago, and the app thinks there is a massive no-ride zone everywhere downtown - so there are no scooters near me, since I live downtown… along with hundreds of thousands of other people. The no-ride zone was in place last year, but not anymore. I’ve reported this in to the app and even fought through an automated assistant to get to a (hopefully) live representative, and the app still thinks there’s a huge no-ride zone everywhere in downtown Chicago! How on earth do they expect to make a decent profit on their license in Chicago when the other 3 scooter companies have all updated their apps and are getting all the scooter rental business in the middle of the city?? All they’re getting is outlying area business - what kind of company is this???.FM_MVersion: 6.3.2

ScamThey literally put all the scooters in red zones so large that you can’t find a legit place to park the scooter to end the ride . Then they give you the impression it’s flat rates with the minutes your being charged but when you end the ride you have random fees being charged along with your ride fees . Also don’t buy the passes , they rip you off if you don’t use them in the time frame they give you. EVEN though you paid , if u don’t use your pass that day or the next u loose your money. Scooters ride smooth but that’s if u get a good one. Most of them are raggedy. Your better off with the other scooters this one ain’t it. I reached out to customer service and they ended my ticket without helping with my account..DeziyerVersion: 6.3.7

All around TERRIBLE! Just use BIRD!Customer service is absolutely terrible and I WILL be getting my money back via my bank. Not only did the scooter continuously stop and start when battery was charged and gas engaged, almost throwing me off the scooter….but it almost is extremely expensive compared to BIRD. Bird charged $0.15 per minute and I got charged $0.55 per minute - this is before factoring in the service fee and tax you are also charged with this ghetto company. It’s hilarious how they think they can get away with charging people almost 5x the amount of a well reputable, perfectly safe and way more realistic of an alternative method of transportation. Uber would’ve been cheaper even! What a joke this company is!.Teagss123Version: 6.3.7

Doesn’t Work and ExpensiveGo find a Lime scooter. The link app doesn’t work. In a busy area, the app will crash on you 9 times before it works once. It crashed when I was riding so I wasn’t able to take a photo at the end so I got charged even more. Company is too cheap to pay for enough cloud computing or there is a massive bug they dont know how to fix. Also, link scooters have a very slow governor automatically set for your first ride. If you want to go uphill on the first ride, good luck. The electric motor is not powerful enough so you’ll end up having to push yourself up the hill. Overall, it was a headache, not worth it and I ended up being late to my appointment. Lime scooters and the app are 10 times better..IlybbertVersion: 3.3.2

Inexplicably RestrictiveIn my city, Austin, there are three scooter companies - bird, lime, and now link. Comparing their coverage maps link is by far the most restrictive, massive swaths of areas around the city are entirely off limits for parking and driving. Somehow both the other apps are able to avoid such restrictions. Link is almost impossible to ride through downtown because for a solid ten blocks the only viable street to travel east/west is 6th, which is a one way street. I don’t know how the other scooter companies have figured this out, but link is unusable with these areas where it will shut you’re scooter off, and not allow you to park..B r u t u sVersion: 3.3.2

Bad experience. First and LAST ride.I was happy to find a Link scooter on my daily route. Downloaded the app, attached my debit card, went through the process to get things rolling. After about traveling about 30 yards, the scooter shuts off and tells me I’m out of its operational zone. I tried driving it the opposite direction- well out of my way, to see if it would operate that way. Short time later I get the same message. Apparently these things only operate within a couple block radius. I was simply trying to ride it to the closest Metro (Subway) station. I would have gladly paid more to ride if it let me. Tried to file a complaint and was told my scooter doesn’t exist. Ended up wasting about 15 min of my life I’ll never get back..Fjg GB hVersion: 3.1.0

Fundamentally flawedI tried to park the scooter in a legal zone where I’ve parked Veo scooters many times. This app incorrectly said I can’t park there; fine I’ll move it. However I had already locked the scooter to a bike rack and there was no way to unlock it from the app or via a button!! So then I had to call customer support, which was helpful, but I wasted 15 minutes on this kafka-esque nonsense! If they cannot even program the parking zones correctly or have the foresight to put an unlock button like every other scooter, it makes you wonder what other corners they are cutting. Cannot recommend and will avoid from now on whenever there are other options..Allthenicknamesweretaken12345Version: 3.5.3

If there is another option, choose itLong, arduous setup, credit card only payment method. After 10 minutes of standing with my credit card out in the middle of the city (because the app doesn’t accept Apple Pay or PayPal, and failed several times during setup), with the app asking for too much personal info, the app told me the scooter was broken and there wasn't another nearby. Scanning the scooter was the first step, and it could have saved me a lot of annoyance by telling me this at the start. In the end, I downloaded a competitor’s app that had a 30 second, simple setup and accepted PayPal. You deserve better than this app..X121X19Version: 5.2.0

If Comcast owned ScootersI downloaded this since links were dropped in my neighborhood and figured I’d try. Downloaded the app the be met with a $10 down payment and returnable charge with my first ride (terrible already). Take my first ride home a few blocks on a awfully slow scooter. Get off, no option to end ride. At this point my ride was 5min or less. Didn’t get the option to end my ride until 15 min later at which I was asked to show a pic of the scooter. Showed a pic of the inside of my apartment instead since I had left the scooter long ago. Got charged for a 15 minute ride. Terrible UX. Who wrote these requirements?.Hd23727Version: 3.3.0

App not workingI ride these scooter to and from the metro daily. Usually no problems but today I tried three scooters that had a green light and kept getting error messages. Then once I finally got one I got to my destination and the app crashed and logged me out and I couldn’t end my ride and missed my next ride on the train! I had to restart the app and it wouldn’t work. I’ve also had another time where it worked and timed out and still charged me over $1. The app is so glitchy and not smooth almost makes me not want to use this app but it’s the only scooters that work around my job! I need help please.Lollypopers1100Version: 3.2.0

No range of serviceEvery other scooter rental in town will let me end a ride in front of my centrally located apartment, so i had no reason to think LINK would be different. i signed up, found a nearby scooter, and headed home, only for the thing to start beeping and stop working on a busy road. thankfully i was in a bike lane and not the left turn lane i had just been in. still, by the time i could stop safely (with no power), i was a decent walk away from the edge of the service area, so i had to pay to walk the scooter away from my destination. i’ll just grab a lime from here on out, which i can take all over town..NEPgjhcrhVersion: 3.5.2

Unable to turn off promo notificationsThe app does not have settings to turn off promo notifications. I will downrate apps which keep sending unwanted notifications no matter what other virtues the app has. It is either bad engineering or unfriendly marketing practice and companies should have higher standards. I encourage others to do the same. The problem is especially annoying for apps like this one for which I cannot mute the app entirely because using the app for its intended purpose requires notifications (in this case, to be alerted of in-ride issues). Please stop adding distracting spam to my life..WearsshoesVersion: 7.0.7

-5 starsThis is the worst scooter app system I have literally ever used and does not work 90% of the time. Multiple people have experienced this issue. It is so frustrating and I just want to ride the scooter but is literally so glitchy never works and declines my card every three seconds. Other scooter apps do it flawlessly with no issues so obviously it’s possible. I hate this app with a passion because it is literally the dumbest thing that I have ever experienced but I love scootering so… the design and functionality of this app needs to be completely redesigned and I hope my college gets a new scooter company ASAP! :).OwenTriceVlogsVersion: 7.0.2

Link scooters don’t not fast barely go 1/2 a mile an hourThe link scooters don’t work I activated one and I pushed and pressed the button but it didn’t work so I got another one and it was the same. It is so slow I have to push the scooter and when I press the button it does nothing all you can do with it is push and ride then push and ride and it’s so heavy that it’s nearly impossible. It says on the app that I’m on a green zone so I’m okay but why does the scooters go so slow and the button not work? The battery was even full on the scooter. This is not a complaint comment but just a comment to know how to use these scooters because the buttons don’t work..Fanuel H.Version: 2.3.3

Horrible, use other scootersWas excited to try out these scooters, but don’t waste your money. We were able to unlock a scooter perfectly fine, and the timer began to charge us by the minute. However, since we were in a “no driving” zone (which makes no sense as it allowed us to ride in the first place), our scooter was bricked and unmovable. Okay, not cool, so we decided to end the ride. But we couldn’t. We ended up having to walk the bricked scooter to a “valid” zone, and we were STILL unable to end the ride without calling customer support and waiting for a rep for 10+ minutes. Don’t waste your time..Saucy QVersion: 3.3.4

App is super buggyI’ve been using these scooters for the past 2 weeks while I’ve been in Seattle for business. The app seems to be overridden with bugs and weird UI issues (I’m using an iPhone 11). These bugs resulted in me getting overcharged and inconveniences (spent 10 minutes trying to reload to reload the app so it would even acknowledge I had an ongoing ride while some of my partners were waiting for me inside a restaurant). The refund flow was so terrible I didn’t even bother! Save yourself the time and just use Bird, Lyft scooters, or Limes. So much easier use and it’s just a better UX in general..LiltomchopsVersion: 5.2.4

REFUNDI was so excited to ride a scooter since the bus takes long and as a high school student who has work after school it saves time and is way faster to get to my destination. I purchased the scooter and it charges me $15 and I was ok, continued with the process of purchasing and getting the scooter. I payed and all and was ready to hop on the scooter when I noticed that it didn’t want to work, and so I canceled my ride wasn’t charged anything other than the $15 but I’m angry at the fact that I got charged $15 for the use of the scooter in which I was not able to use. I want my money back..Chiqu1s06Version: 5.3.1

Not reliableI wish this was a reliable service that could allow both individuals and groups to use their scooters/applications, but your time, energy, and money are better spent sadly with Uber or Lyft. Our friends have had so many issues, often with immediate refunds issued, but this does not allow us to rely on link/Superpedestrian at all. I would give zero stars if I could, and encourage our city to invest in better providers and look forward to hearing back from their customer service, as this is the SEVENTH time we have had issues with their platform..RW1218Version: 5.1.2

Not worth itProblems with the app: On my first ride, it took five tries to submit the photo at the end, the entire time the clock was still running. On my second ride, when I tried to end the ride, the app said there was a problem with the reservation and I couldn’t end the ride until a few minutes later, and the clock was still running. Problems with service: By having a wallet instead of charging by ride, you no longer want to use the service and there’s still money, there doesn’t seem to be a way to get your balance back. Two rides of about half a mile each were both about five bucks, which is a lot for such a short distance. Problem with the scooter: There doesn’t seem to be a good suspension, both rides were very rough (as compared to the Lime scooters I’ve ridden. Based on my experience, I won’t be using the service again..Pat PiotVersion: 2.1.9

Stole my moneyI took a 10 minute trip and when I tried to end the ride in a designated drop-off zone the app would not let me. Eventually after many attempts the cancel ride option disappeared and I was charged for over an hour of riding. The app made it impossible for me to end my ride and charged me 6 times the amount it should have. This is a follow up to my review. I usually never do this, but since I contacted their customer support for help they have done absolutely nothing to help me with my issue. If you have any issues GOOD LUCK their customer support is nonexistent..SumanwangVersion: 3.7.2

Terrible scooters and terrible app instructionsGot a scooter ride to find out that the battery was dead in the first 2 mins but was still charged for the 5 min base and there is no straight-forward to ask for a refund even despite searching for refund in the help section. Obviously, they don’t care to put it because I doubt this is not a common issue others would face. Also the instructions are terrible! They flash on the screen for 2 seconds without even giving enough time to read them. Terrible experience over all.BdbdbdhdnVersion: 6.3.4

HorribleWe came to the beach with the plan to ride these scooters. (1st time ever) wouldn’t cut on until we walked them almost a half mile yet the meter was running. Messaged “link” about another that accepted my card and charged me but didn’t work. Didn’t get an email until I was well away from the scooter asking me to go back and take a picture. Firstly that’s not my job to check your broke scooter. I advise anyone to never ride these vehicles. I can’t say which are better but link scooters are awful.. anyone that I see riding those I will advise hence forth. Horrible experience.GahdjdgeiVersion: 3.8.0

Too many notifications you can’t opt out ofI want to like this app. I live in Seattle and use these scooters all the time. However I HATE using this one and actively avoid interacting with it because it’s incredibly unstable, has an unreliable GPS, will kick you out and start you over, and takes forever to unlock. However, by FAR my biggest complaint is that the app constantly notifies you of “deals” and marketing garbage and there is no way to turn them off in the app. I have considered totally deleting this app because it won’t leave me alone..AbalonemoonVersion: 6.1.0

Good luck finding one to workMaybe half the scooters in my area work due to many people hating them and throwing them on sidewalks, dumpsters, or bushes. You will still get charged for a scooter ride even if you unlock one and it doesnt work at all. Despite the app seeing that the scooter did not move, you still have to pay up for a broken piece of junk. If the equipment was halfway maintained or there was an option to get back a ride credit on broken equipment, it would be better. The entire concept is a low quality cash grab catered to drunk college kids..Booker827473Version: 3.4.0

CorridaNão consegui usar o scooter e ainda fui cobrado com quase €5.Fredao BQVersion: 7.0.5

Tourist trap7.5 euros for a 10 min ride. It is so rescue I g as there is a card saying 0.07 cents per minute but with small print it says that is only with 30 day pass. So deceiving . It’s a big tourist trap..Tourist trappedVersion: 7.0.1

Absolute scam!Please use one of the other applications to get a scooter ride. All of these scooters are the same but this specific app will not let me return the scooter at multiple locations. I spent over 1.5 hours trying to return the scooter but it would not register in any of their parking spots. The support is completely useless and tried to give refund me only partial money 10 dollars. 1/5 of the payment. I do not recommend it!.Pavneet jauhalVersion: 6.3.7

29min, charged me 24$ usdE-bike have problems to turn on, then didn’t show fare at all, 29min changed me 24$usd.ElvisunVersion: 6.3.5

Très difficile de trouver un stationnementNous avons perdu 10 minutes à trouver un stationnement! Prendant ce temps le compteur tourne…...Jean20232024Version: 6.3.5

Lime scooters 100% betterDon’t waste your money on this overpriced and slower version of lime scooters. I highly regret using the Superpedestrian scooter.Island SpongecakeVersion: 6.3.1

ScooterReally slow.PawkybafferVersion: 5.2.4

ScooterTerrible. Kept turning off, wasn’t quick. Was being passed by other brand scooters.ShawnannanaVersion: 5.2.4

Bad SetupRide zone are set y so poorly, rides continuously disconnect. Will use other vendors instead. Waste of money..MerjelzakVersion: 3.6.0

Don’t. Just don’t.Activated scooter only to find out it was outside of the zone. The scooter didn’t work, and when I tried to cancel the ride within a minute, it wouldn’t let me because it was outside the zone. It continues to charge my credit card and I can’t get a hold or get any response from the company..BkleskoVersion: 3.6.0

X gamesNot extreme enough need more than a block radius..ZellyUchihaVersion: 3.5.3

Fun but a darn shameThe pathways in red deer are so pretty we couldn’t go over the cp bridge, from the cp bridge to bower ponds we walked just to get to a safe park zone. Tried to go to heritage ranch too and that was a fail, a darn shame because we’re having a great time until then..Doe.zoeVersion: 3.5.2

Restricted zones don’t make senseRed deer has beautiful pathways. My ride ended in the middle of the kin kanyon path because I was out of zone. What a shame. Please fix this..Cassy j whiteVersion: 3.5.1

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