Blueline Taxi - Ottawa Customer Service

Blueline Taxi - Ottawa Positive Reviews

Good tripGood service.JustinbudmanVersion: 4.9.0

App issuesYour kind driver first did not have my destination address, then did not know that I had paid on line before the trip Not sure if it is the app or driver training.FjroeckVersion: 2.4.0

Taxi service better than other optionsApp allows booking - arrival times - driver and car details / followed up with full receipt and even co2 consumption!.PBiker1967Version: 4.5.1

Some glitchineas but better than having to call!A couple things that could be improved. First, for some reason, the driver never has the destination that I’ve already entered into the app when I get in the car. So it seems like a little bit of a waste of time on my part. Second, some other funny things have happened. For example, today when I was taking the taxi, some other taxi driver called me and asked me if I was available to be picked up. So somehow it seems likely the app is transferring my request to another driver, even though I was already in the car with the first driver. Seems a bit strange to me. However, the app still works quite well and I’m glad that you have it..Ads make this a terrible appVersion: 4.9.0

Time in app to increase tip is too shortTwice now I get out of the taxi, go to increase the tip from the default, and before I can do it, the app closes the ride off and asks me to review the driver. This part of the app I find annoying because I am trying to tip the driver for excellent service. The cab service is great. The app makes taxi service functionally equivalent to Uber..Great iffyVersion: 4.1.0

Good app but use with cautionIf you are using a taxi, using the app is better than calling for a pickup and trusting that someone has been dispatched. Two warnings: (1) the app will charge 15% tip by default even if you choose not to tip and dismiss the tip pop up after the ride. Your receipt will show a $0 tip. You only see it on your credit card bill if you compare to your receipt. Response from Blueline “Please make sure to adjust the setting for the tip on the App because it will automatically charge 15%.” (2) The app provides an estimate based on a route, and the estimate seems accurate. However, taxi fare is based on length of route (unlike Uber/Lyft which are block fees). If the cab driver takes you on a milk run, you will pay more than the estimate. Look up the shortest route and direct the driver to take this route to avoid higher than estimated fare..Time PilotVersion: 4.3.0

Best appApp is very efficient and driver 865 was by far the top employee.JjjamsssVersion: 2.16.0

Pre-book not functionalThe app overall is very easy to use. Please fix the pre-book option. Once you put in the date and time there’s nowhere to click to save the changes. You can either “reset to ASAP” or X out of the calendar window. Neither of these options let’s you save the desired date/time. I prefer to pre-book taxis and so this feature is a must for me..Sdave066Version: 2.16.0

Better priceDriving with these guys is cheaper then UBER at 2am Friday night/Saturday morning :).Ab62ab62Version: 2.14.0

Way better than other taxi apps!I’ve had much better service with Bluelinr than with Uber and Lyft. A lot more affordable!.VanforanVersion: 2.13.0

AwesomeVery easy app to and very kind workers.John cena101Version: 2.11.0

My Ottawa taxi serviceI have never had one issue with any one employee. Not for over charge recovery, large load van regular shuttle. These men and women make this service a pleasure, I have no need to call anyone else as uber is about the same.Clifford aka VonVersion: 2.5.0

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Blueline Taxi - Ottawa Negative Reviews

Far underestimates the fare prior to bookingI used this app during a 2X Uber surge pricing time. This app estimated my ~ 18 minute ride would be $14 less than the Uber, so I took it. We did not encounter any heavy traffic during my taxi ride. We arrived at my destination and the base fee was $10 more than the estimate. It wasn’t the driver’s fault so I kept the default tipping option which came up to $3. All included this was the same price as the Uber on a rare 2X surge. Not impressed..~~∫α€σЪ ~~Version: 2.12.0

You guys scamming people 🤬You guys are scammming people.Billy.nvmVersion: 4.10.0

Wait timeI can’t tell if the app is horrible or if it’s the drivers, on multiple occasions I’ll book a driver and the wait time for them to get here says 3 mins, 20mins go by and it looks like there car hasn’t moved an inch this is extremely inconvenient because on multiple occasions it has caused me to be late, including today.GuccinamedawgVersion: 4.7.0

No longer works (iphone SE)App suddenly required me to re-login to verify my identity and then completely stopped working (loading to a white screen only) in the middle of my morning commute. Luckily, a cab had already been called, but this app was my go-to for transit, and now it’s useless. Uninstalling/redownloading the app also did not work. Very disappointed, given that I have a modern iPhone SE..Resurgam44Version: 4.5.1

Bait and Switch. Tip without prompting.UPDATE - 15% tip was set as default. Set it to custom before you take any ride. Cab service was good. App is deceiving on multiple fronts. Estimate - 25% higher actual fare on a perfect 3 am morning. App est $50-56 before I booked. Actual fare was more than $70 on a clear morning with no traffic all the way. Tip - Upon checking the email receipt, a 15% tip was added without my consent. Tried to give local taxi a helping hand against Uber, Blueline Taxi app managed to turn me away for good. Fool me once, shame on you. Never again..Opinion 168Version: 4.3.0

Overcharged as alwaysThe driver was great and friendly. The ride was smooth. But once again the app SERIOUSLY underestimates the actual cost..Ceh405cehVersion: 4.1.0

Didn’t show upBooked a taxi a week in advance and day of, it started searching 5 minutes before pickup when all the taxis were 30+ minutes away. Had to cancel and go with Uber.FbluelineVersion: 4.1.0

Bad choiceVery expensive.♡𝓳𝓮𝓶𝓶𝔂♡Version: 4.0.0

Trip scheduling failedTried scheduling a ride for later in the day, and the app confirmed the time, but then sent a car right away ???.JhghhhhhhhhhVersion: 2.18.0

Does not work on small screenI have an iPhone SE and I cannot use most of the features because the buttons and menus don't fit the screen and the screens don't scroll. For examples: I cannot prebook because after selecting the date and time there's no button to confirm; I cannot add a credit card because after entering the CCV there's no button but Cancel….CuducosVersion: 2.16.0

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