Healthy Together Customer Service

Healthy Together Positive Reviews

Essential tool as we begin to open up againI’m so glad Utah is doing this! Too many people in the southern and rural parts of the state aren’t taking COVID-19 seriously enough, I’m afraid, because we haven’t had nearly the number of cases they’ve had up north. But for that very reason people are flocking down here to have fun without practicing social distancing or wearing masks, etc. As a small business owner who’s cautiously about to reopen, I’m grateful for a tool like this that will help me check my own health status daily, let me know if and when I should call my doctor or get tested, AND alert me if I’ve been around someone who has later tested positive. It’s essential for contact tracing. Even more so for me, since half of our customers in spring and summer are from out of town..LegoboyzmomVersion: 1.0.0

CovidI never got the 2 shots as I was told that they have harmful side effects. I was told that the Pfizer shots contain toxic compounds and mercury. I never should have listened to the person who told me this. She now has a bad case of Covid and me being in the same house with her I caught Covid. As I do a lot of volunteer work, I can’t wait for the day to come that l can get my 2 shots, go back and continue my volunteer work, go to church, grocery shopping and get back to normalcy once again..DotFazVersion: 1.6.6

Test resultsI allowed my brother who was visiting to use my number to get his results and since then I have had 4 test done. Every time the results come in it’s stated to be in his name. I have gone back and told them that it is not appearing in my name and because of this I had to go to the State Road 84 office to get a hard copy in my name. I have just received the test results again in my brother’s name though I just took the test again yesterday. I want it back in my name. Will they be able to fixed this kuffuffle. My name is Rosemarie Haye-Jackson Not Everton. Thank you.RosemJacksonVersion: 1.6.1

COVID-19. ResultsI have had new results on my latest COVID test. I wrote a poor review about this website at that time and have deleted that review. Some comments where made in anger because of delays in getting results and difficulty using the site. I returned to the testing site and spoke to an agent and was told my new results would take 3 to 5 days I received the new results and returned to the app. I had better results using the site this time with no problems and was satisfied with using the app. I still feel the app could be improved but I changed my review to a four.Games for seniorsVersion: 1.4.6

Okay appI got this app hoping it would let me know if someone I’ve been in contact with has been diagnosed. But I’m assuming all those people who refuse to wear a mask to the grocery store are also among those who are paranoid about this app invading their privacy. Without the majority of my neighbors using it, all I get from it is a somewhat annoying daily reminder to check my symptoms. Unless some new symptom is discovered, I don’t need an app asking me every single day if I have a cough or loss of taste. Pretty sure I’ll notice that on my own. I’ll still keep the app for the slight chance I come in contact with someone else who has the app and tests positive..KrismortVersion: 1.2.1

Covid-19 Test / Results“Healthy Togeather” a GREAT way to receive test results! Concerned App might not download properly, or I’d do something to mess up the steps / process went smooth. AND to be able to E-mail FL Results form to family members anxiously awaiting results - with so many being tested, what super speedy way to receive results- any time of day (didn’t have to be office hours), weak end day, a holiday. Congratulations, should be appreciated by ALL involved in process. Thank you!.Sports Nut:Version: 1.6.6

Way to go, Utah!In a sea of negativity and bad news this has been a welcome reprieve. As a healthcare professional it’s been disheartening to see the health and economic devastation that COVID-19 has caused. Like most Americans I’ve been wary of opening the economy too soon. However, the initiative that Utah has shown, in ramping up testing, in making more PPE, and now in the creation of this app, give me so much more comfort that we will be able to strike this balance and continue to both fight this pandemic and restart the economy in responsible ways..QwikstepVersion: 1.0.0

Great appSo much information on who to call, what to do, statistics, tips on how to stay safe, and your past test results. Some people refuse to test or they just don’t care and then when they get symptoms, they brush it off and continue to go on and not knowing infect others. We need to all do our part by following guidelines to protect others. Get tested! We of course can’t live in Fear, but by Faith. We also need to remember and be considerate of others and do our part!.AngieSweetzVersion: 1.4.7

Map doesn’t render properly.Map doesn’t render properly on iPhone. Currently using iPhone 8 Plus w/ iOS 13.5 would also be nice to see hot spots on the map. Note this app doesn’t use Apple or Google contact tracing capabilities of your o/s. So for instance this app does not let you turn on contact trace logging within iOS settings privacy health and is not currently supported by state health departments. Also not sure how it reports people who had the virus but are now safe. Sounds like it requires everyone to use it to be effective. As for me I’ll wait to see what app the Virginia Health dept recommends for Virginians..LTrevorVersion: 1.2.0

Excellent service and trackingFrom the first Covid test I took with Nomi Health in early 2020 I was impressed by the organization and accuracy of the tracking. Even when I was desperate for some of the first results that I took, I was able to reach someone by phone who could then send them to me. Qualities that were very impressive and life saving during a pandemic! Thank you for being excellent!! Be safe!!.Mkr gr8ful 2020Version: 1.7.5

To The Health Care WorkersThe health screening workers that are administering & processing the COVID test are doing an outstanding job. These workers are faithfully serving their fellow Americans by straying on the front lines of this pandemic war & fighting for our lives...They are so well organized, helpful, encouraging & uplifting. If we did not have Them, we’d loose more of our family members to this enemy of our health...Thank You for Your service to Your country...I salute You!...D.Priest, USAF Vet....🇺🇸.Ole' GizzerVersion: 1.6.8

Easy way to do my part in keeping this virus under control.Very easy to do with daily reminders. I have no problem answering the generic questions and I feel safe with my personal info. I wish more people would jump on the bandwagon of using an app like this. Being high risk, it’s just another way I feel I can stay safe and know I can be informed if I come in contact with someone with the virus..Wheeler626Version: 1.2.1

TestingThe nurse who RAN out of the door to test people in cars testing quickly and jovial then RUNNING back to the door WAS FANTASTIC ! I was close to a van filled with children. He was so kind and patient as he tested each family member. After testing he RAN back to the door of the clinic, Canyon view Medical Center in Spanish Fork. This testing area is not on you web sight. WE PARKED IN PARKING SPACES IN THE BACK OF THE CLINIC. It was so slick!! I don’t know his name but I would like the thank him and all the medical workers..MnancVersion: 1.4.1

FatigueI had stroke, about s year ago but it seem like I m dealing with fatigue. I have asked about fatigue my professional medical associates and really cannot define it. So feel tired, in the afternoon like heavy feeling like if I just workout. Some days feel better but the fatigue always comes back. Do you know anything or what can I do get back to the real me Frank Rodrigues.Frank Strock recoveringVersion: 1.7.1

Covid TestThe New Symrna center (gym) where we have our tests performed is a 50 minute drive for us, but it’s worth every minute. Their process is quick and efficient, and every single person we’ve ever been in contact with is such a joy. I find this to be extremely outstanding, especially based on the scrutiny and pressure they’re under!.Destes13Version: 1.6.6

Very easy to use and shareFirst time using this app and it was easy to set up and share the information with employees that have been tested. The only thing is it would be better if all results were in with in 24 hours instead of 36 hours later. Most everyone has already received there results before being posted on this app..Greg8962Version: 1.6.6

Very proud of you healthcare workers!My father-in-law was taken to the hospital. He passed away. Yet, the hospital still tested him for the coronavirus. The test was available in less than two days. I feel relieved that the test came back negative. The hospital staff was very professional and respected the protocols in place for the coronavirus. We pray that Jehovah God will bless you for your hard work. We are wishing many blessings and joy to all healthcare workers!.Jvdcd2009Version: 1.4.7

Quick results excellent for record keepingI took the test yesterday to get ready for a cruise and I received the text message from the Florida Department of health confirming my results. When I get ready to travel I can open the app and have the confirmation of my test readily available. That is really nice and very convenient!.Tim Covid SAFEVersion: 1.7.3

Good but icon looks like Apple HealthI guess this is good? I don’t get any kind of notification as to where a positive has been reported like Gov Herbert said. It just tracks me? I entered my symptoms of itchy throat on a day with heavy pollen and it said to get tested. I know this was just allergies. Maybe add options for the allergy season? I called the COVID hotline and they told me not to test. Icon looks like it was stolen from Apple Health and some blue waves were added.i get confused and open the wrong app all the time..PhishyMamaVersion: 1.1.1

Thank you Healthy TogetherI’ve been using heathy together w my family for the last few weeks, it is well designed and works great. IMO automated contact tracing is the most accurate way to track the spread of Covid (as opposed to the Google / Apple solution that is less comprehensive). I’m proud of Utah for being early adopters and leading by example ❤️..Mikey8592926Version: 1.2.0

About FREE PCR TEST on the streetAll perfect, but the line to make the test because of the people was unsafe, without distance, and some people even without mask. I suggest instal some marks on the floor or pavement. The result of the test hasn’t the exact time of tasting so it does not work for traveling purpose. You could include this information to be more accurate or precise. Congratulations and thank you for you important task! 👏🙏.MsartesVersion: 1.5.7

FINALLY!! Contact Tracing is here!!I've been monitoring apps internationally and waiting for a domestic solution to contact tracing. This is the most comprehensive and polished solution I’ve seen!! I’m really hopeful that this will have the impact I believe it will. To those who are cautious please trust the process, you can delete your data whenever, but sharing it with health officials is critical to stopping the spread . ❤️❤️❤️.BschoefVersion: 1.0.0

Exactly what we need!This app is exactly what states need in order to stop the spread. Thank you for finally creating an app that incorporates contact tracing and works well/easy to use. The symptom checker was very straight forward and prompted me to the nearest testing center within seconds! I will be sharing with my entire family and friends. Together we will overcome the virus!!.BriiiiiitxoxoVersion: 1.0.0

Great help for COVID fearsI appreciate the prompt attention this app causes in the health department and health care system. Updated information is at your fingertips and your test results easily accessed. Great job! It took the fear out of my diagnosis and helped me remain isolated with good information to keep my family safe..Silvergirl73Version: 1.6.6

A reviewThank you for making the app easy to navigate. Test results are easy to see, read and understand. The “What To Do” information is very useful to help guide one. It is also good that there is a disclaimer, if one gets a negative result, that a person could be early in the infection stage or still contract the virus later..Survived by God's graceVersion: 1.4.7

COVID 19I had my 2 shots and booster and when i went to the hospital before my procedures it came back positive! I was so shocked. And I was still wear a mask because I have really bad lungs. People who don’t wear mast are stupid or naïve. Or just don’t care about themselves or other people. Some people think it’s a farce..Room airconditonerVersion: 1.6.9

Finally a way help the fight and I don’t have to give up my privacyI am loving the daily symptoms tracker, I haven’t had to be tested yet but if I do I can see the closest site. I was a little sketched out at first with sharing my location until I read that everything is deleted after 30 days. Well done Utah!!!.RhobetoVersion: 1.0.0

Results don’t showI received a text (5 texts, actually) that my results were ready but when I click on the link that takes me to the app, they’re not there. The results from other family members are there, but mine are not, even though I’ve gotten 5 notifications through text that they are ready to view..JMDSBVersion: 1.5.9

Exceptional great experienceI can’t say enough good things about this new advent hospital! I was treated beautiful and everyone that took care of me was extremely kind and caring ! I rate them and this hospital 💯 . Place is so clean . I will continue going there . Thank you for you excellent service ..Viperatc1Version: 1.5.8

Great way to keep results handy.Due to work and being exposed to Covid several times, I’ve had to have multiple tests done. This is a good way to be able to look back on those results should you ever need them..Minster1976Version: 1.6.6

Good app... one flawOverall good app. Enjoy how easy it is to get results and quicker then waiting for phone call. The one issue I keep having is that I continue to get alerts stating my results are ready to view even after I’ve already checked it. Kind of annoying and had to turn off alerts..AppwcthrVersion: 1.4.7

Error when trying to refreshI am getting an error message when it tries to refresh my COVID test results. I was only given this app as a means to see my results. I can see my older test results. Edit: It turned out to be my VPN..Leokz145Version: 1.6.6

Coronavirus texting at 327 don shula driveThe experience that I had at 327 don shula, was great. I liked the organization , everything was Very well placed, the attending people , they were Very nice . I am very pleased with the attention. I was in and out in a very short time. Thank you..AlgerjaquiVersion: 1.5.4

This is a great app!This app lets people know if you’ve been exposed to someone who has tested positive for Covid-19 based on location data. There is also a clean survey for symptom tracking and a map with testing centers. I really hope this helps slow the spread!.NocarnationsVersion: 1.0.0

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Healthy Together Negative Reviews

Poor Coordination with the AirlinesOk recently 3days ago took a PCR test from CVS Clinic in Fort Myers. I received a text message indicating I was COVID free. My issue was the airlines refusing to accept this website and instead was asking passengers for a paper copy. My stand was that I would believe the results from an electronic system run by the state than an individual hand over a paper copy to the airlines! This app will only be effective if the. State Government made it an official standard for airline’s. I did not fly…because at 4am there was not a store opened to make copies for a requirement not mention on the airlines website nort after 7 calls to American Airlines requesting they provide me a list of requirements to fly. Very good site but it will only work if it’s standardized and up held by state govt! Oh and state govt should make airlines provide a list of requirements to fly thru the airlines website, if they want to do business in Florida PBI..! Icefire244.Icefire244Version: 1.7.2

Useless AppI am in Florida. After waiting two days to receive my results, I receive the notification that they are ready. I go to the app and my new results are nowhere to be found and to this day are not on there. Our lovely state has made it so that this is the only way to receive results at some sites so it would make sense that it would be of importance for the app to be technologically sound. But alas, it is not. Now I have the pleasure of chasing around my county health dept to receive the results prior to an important trip I have to take and of course that’s a wild goose chase. It would be much easier if they would just text/email the results like they normally do. Not everything needs an app that you can barely rely on..User_1234AkcVersion: 1.5.9

Not worth the trouble.First, is the symptom checker. I answer yes to a scratchy throat and am told to get tested - no consideration for the fact I have terrible sinuses and with all the fireworks it’s got them draining like a goo factory! Don’t we need some follow up questions to see if it’s normal? For this reason I quit doing the daily checks. Second, I’m told Utah turned off the location tracking because they thought fewer people will use the app. Wasn’t that the main value in this app? The need for contact tracing? Where is the value now? The only value now is finding testing - I can do that through the Internet. I will be deleting this app. Thank you Utah - good use of my money!.Bret.Utah.801Version: 1.3.0

Stupid appDon’t even want to give it a one star… I had to go through so much verification that I ended up deleting the app. All I want to see is if I’m sick or not. I have the rights to see if I’m sick or not, I don’t give an F about the security of this app. It’s like if the government is seriously trying to hide something from you. Now I hope this review gets posted because I’m pretty sure they’re going to review my review for verification if it’s going to get posted since I cursed. FYI I was forced at the end to give it a one star in order to upload but so you know I never wanted to give a star..IdgafaysaVersion: 1.8.5

Use the Google/Apple API instead of collecting our location dataUtah paid $2.5m to purchase this app, and pays $300k/month to the developers. 45k people have downloaded the app, out of our 3.2m population. This was a complete waste of taxpayer money. Apple and Google collaborated to build a privacy-first API that apps can use to notify people who are exposed to someone who tested positive for COVID. Apple and Google’s approach doesn’t collect any location data or personally identifiable data. It’s decentralized and anonymous, and doesn’t even rely on states needing their own apps. The Healthy Together app has chosen to ignore what Apple and Google built. It sends location data to a centralized server, and this location data is linked to personal data as well. It’s built by a small social media startup - if they’re hacked, then all of our personal information is at risk. They need to adopt Apple and Google’s private, anonymous API, rather than collecting our location data..Angel DemirevVersion: 1.2.0

Rose-tinted glasses on my phoneThe advice your app gives as appropriate activity and precautions given what’s happening in my area is horribly inaccurate and counters what health experts suggest. For example, it is currently only recommending wearing a mask to someone in a high risk category, when 1. Wearing masks barely do anything to protect the wearer but are instead mostly effective for protecting others, and 2. My county has mandatory mask usage in public right now. I really wish my state government hadn’t chosen a contact tracing provider willing to be a political shill and rather one who would make public health its top priority..JasmerrillVersion: 1.3.0

Don’t get fooled by the fake reviewsIt’s amazing to me Utah would flood the reviews section with a ton of 5 star spam. Read through all those reviews and tell me they don’t seem suspicious. The first day this app was out it had thousands of 5 star reviews and people praising the state for a lot of stuff unrelated to the app at all. Utah needs to use the Apple & Google contact tracing API, full stop. There’s zero excuse to be collecting citizens’ locations, names, phone numbers and everyone they come in contact with in a centralized database. If the company who makes this app gets hacked, the hackers will have every movement you made since you downloaded this app..FTW28Version: 1.1.2

No longer accessible.This used to be a pretty good app, but since the update, I can’t get past the symptoms question in the daily report your symptoms questionnaire because it won’t let me choose none of the above, therefore it won’t let me advance. I use voiceover, and as far as I know it’s just when voiceover is running, but since I can’t turn voiceover off and use it, I’m kind of stuck. An contact tracing app doesn’t do anybody any good if not everybody can use it and report symptoms. I’m trying to figure out how an app that deals with medical issues even got released without being accessible..Mom24monstersVersion: 1.4.1

Spams notificationsI don’t give total access to location permission for any app. Having 89 notifications just today nagging me to enable full permissions is absurd. Even a public health app should respect my right to privacy. It really makes me concerned that an app wants to remind me to give it full permissions so much. I’ve been telling people they should use this app but that stops until you fix this overbearing notification behavior and respect a person’s choice in regards to privacy Edit: seriously it’s every 15 mins with this checking my permission. This is not acceptable.Y u break?Version: 1.1.2

MisinformationI would be very happy to use this tool but, it will not allow me to login. Upon trying to log in, I get a notice stating that my birthday is incorrect and, frankly, it is not. I am comparing my actual birthday to the info on my test results and, they are one in the same. Thus, I don’t know who has incorrect information but, it renders this tool useless. Update: I did hear from the app developer and was advised to check with my client to see if they also have my my name and phone number listed correctly in their records. I will do so and then revise my review!.LARK131Version: 1.4.6

Lost resultsI took my test 10 days ago and was told my results would be available in 72 hours via the app. Because it’s been over 5 days it directs you to contact the on site location. There is no answer at the site. I also contacted the department of health to no avail. I also thought it was suspicious my sisters results were assigned to my address even though we live in two different cities. If makes me concerned with how accurate these tests are. This was a complete waste of time..Googoo18Version: 1.6.0

Privacy ConcernYet another company that houses my personal information. There has been no consent that my personal health info should be provided to a third party company. Personal info includes Name, Phone Number and Region along with a Medical Test. The privacy policy states that after 30 days Twenty would disassociate my info and yet there systems have info on my data back to June. I have deactivated and deleted my info twice now and yet they hold on to it. Class Action lawsuit needs to happen..Thestral33Version: 1.6.5

This is another crapApp while purpose is to be able to view results. And that itself is not working. Created support ticket and no surprise i was told to call multiple people to fix the issue with this app. Gave up its crap.I didn’t see before that so many people having this issue. They can’t enter correct information. But they get phone number correct for all. They care only what information they want. Users are not able to use their app is not their problem..Amitk1981Version: 1.4.7

Don’t waste your time and moneyThis is the worst most frustrating product. You ought to be able to take a test and have it tell you the results. This company’s testing product requires you to download an app to get instructions and then get results. But in my case the app didn’t even provide the steps I needed to take the test, let alone get results. What a completely useless and frustrating approach for a much needed rapid testing product..ProfElseVersion: 1.6.6

Results don’t sync in timeGot tested then notified results are in this app. So I installed the app which was the only option (without calling an hour call wait time as tried before yesterday) and there wasn’t the test result as CVS claimed! Results from last 2 years (incomplete) showed but not the urgent one which I got notified of. Yes I am aware that syncing is non trivial and lost software struggle with it.. so where are my results. Need to call again and beg for info ./.CL600Version: 1.7.5

Privacy issues, no Apple/Google APIThis application still does not use the Apple/Google contact tracing API which is secure and effective. It instead relies on tracking your location. There are huge privacy concerns and implications with this methodology. You cannot even use the application without providing your phone number. In order for contact tracing applications to be effective, they must be in widespread use. A large number of individuals are concerned about the government tracking their location, regardless of the reasoning, and will not run the application as it currently stands. I understand having location data will help identify hotspots, but having an effective level of participation is more important. You will not see and effective level of adoption using the current methodology..HighTechJoeVersion: 1.3.1

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