Seattle Kraken Customer Service

Seattle Kraken Positive Reviews

Gets you to/inside arena, but then it’s uselessApp has a way to go before it’s truly useful while inside the arena. See MLB ballpark app for some key needed improvements, such as: - Food locator/menus: the arena map is pretty useless, to be honest. Logos off to the side doesn’t tell you much at all. - Better map: figure out a way to clearly show that stupid horseshoe layout in the upper concourse, and maybe something useful like a key for the icons in the map? Where are the water bottle filling stations? - Beer finder: something the Mariners have down in the ballpark app, really needed here..S.CenterVersion: 1.0.8

FunctionalEdit: Pretty much everything listed has been fixed and the app actually stays signed in now! Buggy. Poorly thought out UX. Why does this app need to show that “Climate Change Arena” animation on every launch? Why can’t this app remember that I’ve already hit “Get Started” before? Why can’t this app remember your login creds without Face ID? You’re not my banking account. It shouldn’t require Face ID to quickly get to arena maps, especially when you’re supposed to have a mask on while at the arena, impeding Face ID from working. It’s not because it has access to your tickets, because the Ticketmaster app has no similar requirement. Even if you don’t login using an arena account it’ll still show your tickets from ticketmaster in this app! So again, why the Face ID requirement? This clearly was not well thought out. On that note, why the heck can’t I see tickets for events at Drowning Polar Bear Arena in the ticketmaster app, but I can see tickets for events that are NOT in this venue in the venue’s app? At minimum that’s information leakage that should not be shared with the venue and that app specific requirement should actually be documented SOMEWHERE on the Kraken’s website where you buy the tickets. Even for the standards of shovelware this app is pretty bad..Ryan in SeattleVersion: 1.0.7

App SuggestionThank you for the great looking app. May I suggest, when I went into stats, I see the stats. From there it’s a dead end. I tried clicking on the player to take me to their bio and more information and nothing. The intuitive me wants to click the players name and then see the player. You have to traverse back to the menu and go back into the roster to get there. Too many touches. Would be nice to just click the name in stats and there’s the player info. Thank you..JimmyANeutronVersion: 1.1.33

Sign-in to Ticket Master not workingIPhone SE. When you go to tickets and try to sign in with your ticket master account, the embedded web page is messed up. The “Important Account Info” text overlays on top of the login button and makes the button unusable (I.e touch doesn’t work). Stuck using web site to enter the arena. Please fix it. In fact, why not just enable Apple Wallet from ticket master site? It works perfect for Parking..AnonymouszxzVersion: 1.0.6

Functional + PrettyI’ve been to a concert and a game now, and the health pass, ticketing, and parking pass all worked well for me. REALLY liked being able to pre-purchase parking and not having to get held up paying on the way in or out. I’m definitely interested in trying the free ORCA pass for the next game I go to though. The app is also very pretty… sorry not sorry but that means something to me 😂.MeaghanmcVersion: 1.0.7

“Sign in” deserves its own buttonPretty slick app but the Let’s Get Started button is obvious while the people who already have an account (so many people by now) have to tap on teeny tiny print to sign in. The 85 year old hockey fan in my life taps the big button every time and then can’t get started. Please give him a bigger button!.LisaTK2Version: 1.0.3

Notification Ads make this app less streamlined.App works good for ticket entry, parking and especially transit passes. Unfortunately they use the notifications for promos and partner advertising (think sales for companies that sponsor the kraken) when they should just be for game day relevant information..TheBoyChanceVersion: 1.1.35

App was great and then they changed itThis year with the other venue items, the app logs you out every time you close the app so you have to sign into the Kraken (or whatever event you’re targeting). All of these are Ticketmaster so I’m totally confused why it’s signs you out. Please fix this. It worked so much better last year..SumanchVersion: 1.1.6

Open/closeApp is beautiful, I’m so glad you’ve added the radio option for listening to the games. But ever since this update, my app keeps closing. I hope you are already aware of the issue, but if not wanted to let you know. GO KRAKEN!!!.Tegboo82Version: 1.1.10

Cool and functional and no adsI’ve never seen a professional app actually be useful before. This one is also stylish and well made. no ads. Thank you so much for caring about user experience..HowardjreynoldsVersion: 1.0.1

App crashed during gameWe went to the game tonight and upon leaving CPA I went to the app to retrieve monorail and light rail passes to go home. I singed out of and into the Kraken and Ticketmaster apps several times to no avail. Insult to injury, when I went to the help feature in the app, the bot said I need to download the app. When I told the bot I have the app, it responded with “we do not have that information”. All of this was too much to bear at the end of a long day and a heartbreaking loss in OT. All this aside, I enjoy the app and use it regularly..AMcTulalipVersion: 1.1.40

Works Great After UpdateChanging my 1 star review to 5 stars. The app works great and doesn’t crash on IOS 15 dev beta 4 anymore. Great information in the app and flawless function..KRPowersVersion: 1.0.3

Please remove the 5 second splash screenSuper annoying to have to log in every time app opens after a 5 second splash screen. This will just make the lines longer to get into CPA at games..NordicknutVersion: 1.0.1

Kraken are great, App not so muchThe app crashes a lot! Just had an update two weeks ago and it still crashes. Running iOS 16.5.1 on an iPhone 12 Pro. Trying to send feedback via app support is also cumbersome..RugbyDadVersion: 1.1.22

Parking purchase option brokenThe link to buy parking in the app is broken and dumps you back on the main page.UsameisjeVersion: 1.1.16

Awesome x1000It’s pretty amazing that a company put together such a sound app. Pumped for this season and this app is only adding to my excitement. Bravo! The team being this deserves so much praise. GO KRAKEN!.RilezBVersion: 1.0.1

Impressed!The app works really well. See my season tickets in there and super easy to use. Great kraken content in there as well..WiggangaVersion: 1.0.1

Great appEasy to navigate, all the information in one place this is done right!.Natnat4139!Version: 1.0.1

App works great!Have not had any issues so far and I’ve been to three games, A++.Mattvaughn109Version: 1.0.7

Best sports app everSo many options & such a sleek design. Everything I need to follow & root for my new favorite team, all in one place..NicklakesVersion: 1.0.1

Home away from homeHelluva dev and design team pulled off some amazing stuff. Hope you all love it as much as I do..Chanelly37Version: 1.0.1

Great appWorks well, easy to use, very self explanatory, user friendly.Katie1108Version: 1.1.13

AmazingCannot even believe how helpful this app is!! So efficient and organized!.Doodleman864Version: 1.1.0

✨✨✨Would recommend!.BMagVersion: 1.0.1

One stop shopTickets, parking, stats, video, event calendar all in one place! Lovely app to support my Kraken and music fandom..Danimal4720Version: 1.0.1

Seamless app use!Most apps are glitchy and problematic. This app was seamless for a user like me. 10/10!.Ahar93Version: 1.0.4

Love itThe only 5 star that I will ever give is to the kraken 🐙🐙🐙🐙🥶🥶🥶😎😎.Kraken fan🐙🐙🐙🐙Version: 1.1.21

Biggest kraken fanLETS GO KRAKENNNN BIGGEST FAN RIGHT HERE KRAKEN FOR LIFE🔥🔥🦑🦑🦑🦑🔥🦑🦑🦑🔥🔥🦑🦑🔥🦑.Matte-obVersion: 1.1.4

Kraken for LifeTHE SEATTLE KRAKEN WILL LIVE UP TO THE HYPE!! GO KRAKEN.Guy from InstaVersion: 1.0.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.1.43

Seattle Kraken Negative Reviews

Ticket notifications not working - missed the game as a resultI am very upset because I missed the game we had tickets for. Used to get notifications from the app on game days and I came to rely on those. I struggle with schedule managing and these notification reminders are helpful. I didn’t get a notification today about the kraken game and missed it - we were watching the game on tv and decided to check the next game we had tickets for, only to realize it was today. So bummed. We’ve been huge fans and split a half season ticket package with our friends - it was a lot of money to spend for us but we were so excited about the team. Missing the game (and a good one) because the system you rely on for a reminder really blows. My phone manages everything for me including my schedule. The main purpose I used this app was for game reminders. It would be nice if the ticket reminder notifications were fixed, and another bonus would be adding a phone calendar sync feature as an option for users..Hotpinkey27Version: 1.1.4

Glitchy appI have tried for days to link my tickermaster account to the Kraken app, but there is no possibility of doing this because the Kraken app doesn't scroll down on that page. Thus, I cannot redeem public transit passes (which also contains a page that does not scroll). After a quick internet search, I find that this has been a problem for more than a year now. Beyond those pages not scrolling, the app is glitchy and crashes every other time I open it..Dgomes5150Version: 1.1.38

UnusableTwo issues that render the app unusable: most of the time logging is not possible as it gives me an error message that it’s unable to log in at this time. The rare time I can use biometrics to log in rather a password, the ticketing page is messed up so I can’t log in to Ticketmaster. The account info text box overlays the button to link my Ticketmaster account so I literally can’t do anything. Not sure why this trash app wasn’t thoroughly tested. Get it fixed, devs. I’d like to attend games this year..SandmoleVersion: 1.0.6

The got worse with timeApp was ok and functional in the first 2 years of existence. In year 3, the process to sell tickets in the app got more cumbersome, the app became much slower to navigate, updates do not always save, the sync with ticketmaster takes much longer and sometimes doesn’t happen at all. There are a few other annoyances, but these ones are the biggest ones..Mike6754Version: 1.1.32

Transit pass / parking issuesWorks okay to load tickets and get in the door, but we’ve consistently had issues accessing the “free transit pass” or purchasing parking. Error message(s) when trying to redeem free metro bus passes on 12/11. Tried from multiple phone, many times, within 2 hours of game time - thankfully bus driver took pity on us and let us board because we’re millennials and don’t carry cash….GJMSMMVersion: 1.0.9

Might as well be a link to the siteTo sell in the app it now routes to a web view and is impossible to see the tickets up for sale and what the price is listed for without waiting 1-2 minutes for a web view to show up and scroll down vertically AND horizontally to finally see the listing price. Stop using this janky react native app it’s so sluggish invest in some tech for a native app..DanMorgVersion: 1.1.32

Was getting better; now terribleI posted this review but it never showed up. Regardless, as a season ticket holder I’ve been struggling with this app. Transfer tickets used to not work. When you transfer tickets the transit pass doesn’t go with it etc. But It had been improving. Then the latest update wiped out all my tickets. Gone. Kraken says they show I still have them so won’t reissue them. Great. What a screw job. How do I get into the game???.SpaneeleVersion: 1.1.13

Crashes constantlyIPhone 12 Mini running 15.0.2. App crashes constantly. I’ve deleted and reinstalled multiple times. Every time I install, the app crashes at different steps in the registration, event search, and parking booking process. Once the app crashes it will not re-launch until the app is deleted from the phone and reinstalled, starting the process all over again..NickmilVersion: 1.0.1

The app should be the easy partI believe in what the Kraken are doing to build a winner. If only they shared the same dedication to building a coherent, user friendly app to interact with their fans on. This thing is SLOOOOOOOOOOOW every time I open it. Crash a bunch so I have to force close it and start anew. The thing that pisses me off the most is The videos of the highlights, interviews etc randomly don’t work, some will cut out to black video with no sound, other times the video will just never play at all. This app is becoming utter useless to use except for on game day. Only reason it’s not a 1 star..NWizKingJAEVersion: 1.1.35

Can’t access tickets from appStarting this season I’m no longer able to complete the Ticketmaster signin from the app to access my tickets or complimentary transit passes for the game. The screen to enter credentials does not show properly and I can’t scroll down to enter them. This has worked fine for the past two seasons but not anymore. I have a iPhone SE.Eamon MillmanVersion: 1.1.29

Having to manually log into TM every time I need to access my tickets is aggravatingCouple of UX problems: Why have Account and Notfications within settings if those options are not accessible to a user regardless of auth state? Why do I have to log into Ticketmaster every time I launch the app in order to access my tickets / attempt to redeem transit for a game?.Draft a review?Version: 1.1.6

App consistently crashes after a few secondsIt’s not a bad app, and I like the ability to listen to the radio broadcast a lot. But recently the app had been unstable and always crashes right after launching it it. Please fix this. It’s not really usable right now..TypoTXVersion: 1.1.15

Doesn’t workTickets will not load, constantly having to sign back in (like multiple times a day because it says error and I need to sign back in), ticket transfer is impossible. This app has really nose dived this season and I hate that we have to use it to have our tickets for the games..Bridgey822Version: 1.1.40

Horrible appAccessing free transit pass on iPhone is not possible due to screen size, the Ticketmaster text display gets in the way of the sign in button. App owner replies to ratings saying the problem has been fixed a year ago but it’s still the same. No excuse for an app design like this, would give 0 stars if I could.Jank1000Version: 1.1.33

Ticketmaster’s link does not workI only downloaded it so I could access concert tix but after trying many many times and continually getting an error message, when trying to agree to the terms, that “something went wrong” I gave up and deleted the app. Very disappointing..Miss XeeeenaVersion: 1.1.27

What is the point?I loaded this app on Monday it literally worked one time and has not worked since. Is anyone using IOS 16.3.1 able to log in with iPhone or iPad. I have tried multiple times and constantly get the error message “Error signing in, please try again later. Does this app ever work?.Failed again part 1Version: 1.1.16

Waiting for it to workAfter more than 3 months the login still does not work well..registered and have to continue as guest every time with a "error, try again later". Will try again later. 🙏.Krakathor68Version: 1.1.0

Started out great, unusable in 2023I don’t know what happened but the app constantly crashes, doesn’t load season tickets. Several times I’ve had to go to the ticket booth inside the arena to verify my seats because the app isn’t working. Now I can’t buy concert tickets. Needs to be fixed..The Drunk VikingVersion: 1.1.22

Not usable on smaller mobile devicesThis app is not small phone friendly. Some critical fields aren’t accessible on some screens because the widgets all get crammed together. Testing must only have been performed on large mobile devices..SparklyBroccoliVersion: 1.1.4

My review deletedYesterday I added a review raising issues with the functioning of the ticket tab, hoping to get help, but instead the app manager apparently deleted it. Thanks for your (lack of) customer service. It does say a lot and it also causes me to question other favorable reviews..TryingtogetmytixVersion: 1.0.4

App Support is lackingThe app itself is fairly useful, but app support is severely lacking. Any links to what might be app support sends users to Climate Pledge Arena facility support pages. Also, why are links to Account Info, Accessibility, and Notifications unavailable?.JABoore1Version: 1.0.9

App crashes constantly after updateI presume the app was updated recently because it now crashes within seconds of opening it. Also, the “forget your password” email verification is not functioning..DeathSoundVersion: 1.1.16

So badThe parking functionality is useless this season. There is only 1 garage right next to the arena for all events. You also can’t change your password if your login to the app is different than your Ticketmaster login because the app is horrible..ThisReviewIsTruthVersion: 1.1.10

Audio crash upon openI hate that when I’m listening to something on my phone and open this app, whatever I’m listening to turns off. Super annoying. Ticket seller interface is slow and clunky..NickAWoodVersion: 1.1.33

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 1.1.43