VeriFLY™ provides secure digital credentials for a faster return to safe, in-person experiences by enabling less contact, more speed, and more confidence.
VeriFLY: Fast Digital Identity Positive Reviews
You need this app!Simply excellent! Recently I travelled from NY JFK to Edinburgh Scotland via Ireland. On my way to Edinburgh the restrictions were well known and I uploaded all my info to VeriFLY and breezed through a crowded JFK the day before Thanksgiving, next day had all the info readily available to enter Ireland and then Scotland.
While in Scotland everything changed, Omicron variant arrived and Ireland and USA restrictions changed. I tried to keep up with the changes, it was difficult. I looked at my VeriFLY app and everything was there, simply presented. I uploaded everything they said, arrived at Edinburgh airport to a chaotic scene, thought I could possibly miss my flight there was so many people. Got to check in, showed my VeriFLY app and breezed through the rest. Same happened in Dublin.
Only thing I would have done differently is to buy my return COVID test from one of VeriFLY,s approved suppliers. I had a different one, VeriFLY said it would take up to 4 hours to review it, in reality it took less than an hour!
You need this app - it is simply excellent!!.EJDanielVersion: 1.1.9
Works well, once you surmount its poor usabilityRecently used VeriFLY on trip from US to UK and Spain and back on American Airlines and British Airways. Checking in to flights in US, Spain and the UK showing my approval on VeriFLY made check in a breeze. Since I had uploaded my covid test, UK and Spanish travel plan documents, and vaccination status to VeriFLY in advance there was no need for me to show this paper documentation to the check in and customs agents at the airports. I was very pleased at how smooth VeriFLY made the process. However, the initial process of setting up trips and uploading documents in the app itself is very unintuitive and confusing. It’s pretty clear the app developers did little, if any, usability testing before launching the app. Or if they did, they tested it on engineers for whom the arcane process seemed clear. So give yourself lots of time before your trip to figure out how to use VeriFLY—like at least a week. If you try to use it last minute you are probably in for a world of frustration. Also, set up your trip in the app ahead of time, then upload all your vaccine, travel plan and covid test docs as soon as you have them—usually 48 hours before flying. Don’t wait until the last minute!.Rouleur33Version: 1.1.4
Maybe just a bugI’ve used this app once in the winter of 2021 to go from the US to Canada and the check in process was flawless! It states it takes about an hour to process my negative COVID results and it was true. Now, I am preparing for a trip from US to Canada once again and everything was going well until Verifly couldn’t complete my form because I needed to confirm my citizenship (which I am a citizen of the US.)
I couldn’t continue with my check in online because of the app locking the feature of me verifying my citizenship until 3 days before my return flight and after contacting customer support by email (kind of wish I was able to communicate by call, but email is the only form of communication it seems), they told me it would be best to just check in at the airport. I would’ve loved to have been able to save time by checking in online, although I understand how there could be a bug or two in an app.
I do hope they can either fix this or revise it considering that us travelers would need to arrive earlier at the airport because of these issues. Hopefully everyone else will have a better experience and a safe travels!.HirakhoeVersion: 1.3.2
App does not accept compound Hispanic namesI tried to use this app several times to no avail. Deleted and reinstalled at least twice to no avail. I have a Hispanic compound name and the app states that my name is not valid, despite being well spelled as in my official papers. Wrote the name with a wrong spelling and it was accepted. Later, had issues with the PCR results that showed my name spelled right and the app didn’t accept it because of the different spelling on the app. Requested my name adjustment for the results and it was accepted! Then, American Airlines shows that my information on the app is not complete, despite the app stating that I am ready to fly after completing the required checklist. I reported the issue with my name about a month ago and still waiting to hear from them. Good idea that didn’t work when you need it. Very poor customer service (they never responded to my message or even recognized it)..WeeklytravelerVersion: 1.1.4
Has worked great for me entering Spain and the USI used VeriFLY in September returning to the US from Greece and this week flying from the US to Spain. Both flights were with American Airlines. I’ve also received approval through VeriFLY to enter Malta on a Vueling Airlines flight from Spain.
I haven’t had any problems and received final approval within hours of submitting the required documents each time. Spain requires submission of an electronic form within 48 hours of your scheduled arrival so you can’t get approval to enter the country more than two days in advance. Malta requires a similar process but you can get approval at least a week in advance. Maybe much more in advance. I don’t recall the rules for Malta but I know they’ll approve entry at least a week in advance.
For the US you need a negative COVID test within 72 hours of your departure flight before you can get approval through VeriFLY..Sunset SteveVersion: 1.1.8
VeriFLYToo all the folks that give it 1 star is because you submit your information probably in the last minute! This was the easiest and fastest way to go thru that line at the airport! Yes the process should begin 3 to 4 days before traveling back to the states. I did that exactly in that format. Once you uploaded your information and covid results the verification took 1 day after I uploaded the results! Once VeriFLY verified all the personal and covid results information, they give you the green check mark in your profile! I arrived at the Cancun airport and say about 300 in line waiting to be helped by their respectable airline agent. I approach an American Airlines agent and told her I have my VeriFLY pass and she looked at it and proceeded to let me and my family cut the line to the VeriFLY LINE. It was a simple process! Again this needs to be done with anticipation and patience! Good luck folks.GE2DFKNCHOPAVersion: 1.1.0
Decent serviceBack and forth to Spain was very smooth. Ok the parts involving VeriFLY were smooth. I never waited longer than 1.5 hours for any approval, vaccine card, test results etc. American Airlines agents like this-they just see your VeriFLY passes and you are through. I wouldn’t pay for the expedited approvals unless you are desperate to get something in like 15 minutes. As I said we never waited too long. Do it a day or two (depending on the country which VeriFLY has covered in the app)ahead of time and golden. counter approval is immediate as all your documents have been reviewed.
One negative-VeriFLY doesn’t deal with recovery documents (a medical letter that says you already had Covid). I think you would still have to present that to a ticket agent. Odd that they don’t but that’s what I was told.
Overall very useful.PlmoknijbuhvqazwsxedcVersion: 1.1.11
The new normal means wasting time on redundant formsIm traveling to a country that doesn't require covid tests or visas to enter. Apparently the new normal means downloading a pointless app and filling out the same information I already filled out half a dozen times on half a dozen websites only to not be able to check in online for my biz ticket flight. I dont blame the developers I blame society.
Edit: Ive used it a few times now and am upgrading it from 2 stars to 3 stars, only because other airline check in procedures are worse. The new feature theyve added is to charge you $8 for the service of taking a glance at your test result within 15 minutes. The same service that takes the check in agent 10 seconds. Also, they don't check on arrival in the states, so the states outsourced this job to the airlines, then American outsourced this job to the app, prohibits you from checking in without it, and charges you $8 PER CHECK IN for the pleasure. This is the new normal..C31d5Version: 1.1.9
Made for smooth travel for usAlthough I was skeptical based on other reviews, I downloaded app on USA side before a trip to Caribbean on American Airlines. I made sure to get our family of four Covid tests in the exact same names as on airline tickets (I think this has snagged some folks’ test verification). I uploaded everything and within an hour, VeriFLY was approved and I was able to get boarding passes. Checked in at airport with no problem.
So glad I did this, because on Caribbean side, it was easy to use the existing passenger profiles to upload the negative covid tests at hotel. Took five minutes. We were all approved within an hour and I could again get boarding passes for trip home.
At airport in Caribbean, this allowed us to bypass the check in line and use automatic check in of our luggage to proceed to customs.
So you don’t HAVE to have VeriFLY to fly - you can definitely wait in line and show paper copies of everything to desk attendants. But using the app lets American know you are good to go and you can check in to your flight ahead of time. Just one less thing to worry about..Hotdoughnutsnow!Version: 1.1.2
Very disappointedI am very very disappointed with this app and inability to verify information after it’s been submitted multiple times and then the fact that the airline is not willing to allow you to check in due to the lack of verification from the app they chose to. I just try using the app again and it doesn’t work they need to re-look at the document verification format as it’s not accepting Covid test results and Covid vaccination cards that have been issued by the state. This is embarrassing because American Airlines should have an app that supports all types of documents that are given by all the states including international documents are uploaded in digital format..LuisfreeVersion: 1.1.6
Deleting old tripsI followed the directions for deleting a trip but it just doesn’t work. I have four trips under a cruise line. Two if then I have completed. The only way to delete is to delete the cruise line. Ok, but when you select cruise line again, expecting it to be “clean” so you can put your new trip in, the old ones are still there. There should be a way to delete a trip under a category or it should automatically drop off after a set time (to allow for delays in trip).
Otherwise it works fine but I guess I need to delete the app and reinstall to see if the past trips fall off. Otherwise I’ll be strolling through past trips to find the one I’m on.
It’s nice to be able to put all my trips in but not if I can’t delete them after..Cz1961Version: 1.2.1
EasySimple and reliable 👍.RWSemc2Version: 1.4.0
OpinionPlease, keep track of our previous trip..Belzimuth1706Version: 1.4.0
Ease of use.Very user friendly. Easy to complete the information..Newfy89Version: 1.3.4
VeriflyCumbersome. on Ipad I could not scroll down to choose airline so could not complete flight details. Did not accept Canadian QR Codefor Covid vaccination..Moose1037Version: 1.3.4
Is in spanish!!!How do I change the language? The app is in spanish. My iphone is in french… There is no option to change the language..Didly_dooVersion: 1.3.4
Helped out big timeGreat service, very prompt and professional.Paul ConterVersion: 1.3.4
VaccinationsIt roils be helpful if the vaccination info transferred to the next cruise without needing to fining all over again..WrinklegirlVersion: 1.3.4
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VeriFLY: Fast Digital Identity Negative Reviews
Could be handy travel tool but needs major workI downloaded this app to support an international flight on American Airlines. Download was easy and the system is mostly intuitive to use. However, I experienced problems uploading the Covid test results. Specifically I uploaded my test results and then my husband’s test results within minutes of each other using primarily the same data for location, provider, and results. My husband’s results were reviewed and accepted within 20 minutes. My results were rejected stating my document didn’t meet requirements. Interesting that my document looked exactly like my husband’s which they accepted. I resubmitted it starting from scratch twice more before it was accepted. Aggravating to say the least.
Then for the return flight, the American Airlines app wouldn’t allow checking until the return Covid test results were uploaded but the VeriFLY app did not provide a function for the return portion of the trip on the international side. It also wouldn’t let me add a new trip for the return from the international side. The app does not support return trip upload of Covid docs st all and provides no customer support to address the problem. It could be a useful app but needs major work to function properly, consistently, and for round trip purposes..Wicked ShopperVersion: 1.1.2
Doesn’t accept connecting flightsWhat is the point of an app with a monopoly on document verification, that does not recognize that many people have connecting flights ahead of an international departure? And that does not provide a warning about how that could affect the timing of COVID tests - which is the *whole point of the app*. We have an international flight that requires a 72-hr negative covid test. Fine. Got them and went to load them - blocked because the tests are supposedly outside the window. Because the app doesn’t allow us to start our trip from our home airport. We have two short legs before the international one. The country’s rules say that the clock starts *at the point of embarkation on the first leg of the trip*. Because of the travel time before our international departure (about 13 hours) VeriFly says our tests were taken outside the 72 hours, which they clearly were not under the rules. I called VeriFly (and that’s a whole other issue - I got their number from the airline not their site) and the person insisted that the app allows selecting connecting flights. That is not true; the app forces choices based on the last/direct. It’s really inexcusable. PS: been selecting nicknames to post this: “Not Hapoy” “Really Annoyed” and other similar ones already taken. Hey, VeriFly - fix your app!!.VeriFly worthlessVersion: 1.1.4
Companion ChaosThe app does not tell you that if you are traveling with a companion, you need to meet together with all documents to complete the verification process. My husband tried to check-in on his app at work, while I checked in on mine at home. The app would not complete our individual passes without the other, and repeatedly stated that my pass is complete but his is not, and his app showed that his was complete but mine was not. Neither of us could check in with American Airline or obtain boarding passes until this was resolved. Finally late at night before our early morning flight, as if we needed more stress, we both loaded the others’s vax info and passport plus a photo of our companion onto the app. Nothing in this process asked for his birth date, yet, it denied approval of his vaccination record because it states his birthday was incorrect. I entered his information again, and there was no opportunity to input his birthday, correct or otherwise. Upon arrival at the airport, my husband’s app displayed both our boarding passes, so we had to go through security and boarding like I was his child. When we arrive at our destination, I have no idea if they will let me into the country, send me out for a covid test, or WHAT. This is not helpful or expedient to our “relaxing” vacation..InsatableCurtiosityVersion: 1.3.4
Very unfriendly AppThis App leaves a lot to be desired. Many countries not available. Even if a U. S. Citizen returning to the USA, Verifly’s acceptance of a COVID PCR test is difficult to obtain likely because there are several varieties from country to country. I got a test at a clinic in Patagonia Argentina (a very remote area) and the clinic didn’t put my date of birth on the pdf report. I was required to add it manually, however, I had no way of printing it out to add and rescan. Their app can’t receive an annotated pdf, so I had to email it to a friend far away to have my DOB added and scanned back to me when VeriFLY already has that info. What an unbelievably awkward process! If it isn’t bad enough to have to put up with all the different country’s bureaucracies, you will have to also put up with the USA’s and Verifly’s. Additionally, Verifly’s emails are sent from “noreply” mailboxes, so no practical way to communicate with them. No help what-so-ever. I can’t understand why American Airlines would outsource to this service. What happened to doing it themselves? It’s better to just hand carry your documents or electronic PDFs. Most airline staff don’t have a clue what they’re looking at. Bureaucratic useless requirements are not going to help reduce the spread of this so called pandemic. The incompetence everywhere is astounding..Too big to fail NOTVersion: 1.1.8
Ugh - this app is terribleI recently travelled to the Caribbean from the US on American Airlines. This app was promoted by AA but it is TERRIBLE to use. You have to start a trip on the app with a nonsense “confident traveler” persona and then you have to go through adding all the information in that you can do online on a.con anyway (like Covid attestations etc), and then when you actually have to upload your Covid tests they go to some manual review person somewhere that reviews them after several hours (though they try to get you to pay for a “quicker” review… vultures). After going through all the hassle of doing this for ME and waiting a few hours to have my Covid test results confirmed… I uploaded my family’s Covid results (which were from the EXACT same place/time as mine) and my family’s results were Declined when mine was approved. Then - when I tried to upload it again, the app was buggy and started telling me that a date in the past was a date in the future….nobody has qa’d this app. I just ended up bailing on it and just took my Covid test results to the airport and it was quick. Don’t bother with this app…. It doesn’t work right, the ppl reviewing documents are inconsistent and it’s buggy. AA should stop promoting this dumpster fire of an app..-rkh-Version: 1.1.11
UselessMy flight is through American Airlines, but it’s operated through Japan Airlines. I need to put American Airlines as the airline because otherwise they won’t send my information to American so I can check in, but my flight is from Narita to Los Angeles. American doesn’t fly from Narita to Los Angeles. So it doesn’t allow me to put those as departure/destination points and it won’t verify it if it doesn’t match the ticket information. Nor will it even allow me to change the flight number to what matches the ticket. So this has already been a massive waste of my time. Additionally, in response to all the bots leaving reviews. How could it possibly be considered “last minute” when the entire point of this is so we can upload our Covid tests, which need to be taken 3 days before departure? Meaning most people aren’t going to get them back sooner than 1-1.5 days before departure. This seems to be the time table people seem to be uploading them on, as soon as they get them. And the app itself says you should be fine if you upload them 4 HOURS before departure. So tell why people aren’t getting documents approved 24 hours after uploading them and getting the blame put on them for doing it “last minute”. Make it all make sense. Useless app..PiercedopplerVersion: 1.1.2
Needs more debuggingI recently returned from a trip to Italy. I had my negative rapid Covid test results and uploaded the document to VeriFLY. For type of test, I selected antigen. The other choices were PCR, which I knew was incorrect, and several other choices of acronyms. I submitted my document and other information and waited for approval. But my submission was rejected for wrong type of test. So, I resubmitted with one of the acronyms and it was rejected again. I am not a scientist, how am I supposed to know which type of test it was? I was recently sure it was antigen but the reviewers at VeriFLY rejected it. Obviously they don’t look at the uploaded document! I was able to find customer support within the app (a formidable task) and ask if antigen was the correct type of test. Their response was yes. Obviously the reviewers at VeriFLY don’t know what they are doing. By the time I got a response from customer support it was too late to resubmit. I had to go to the airport and check in there as American Airlines would not allow me to do it without using VeriFLY. I am surprised American Airlines relies upon VeriFLY as such an integral part of their check-in process. VeriFLY could be a very useful tool after further debugging..TWC reviewVersion: 1.3.1
Useless App- it doesn’t work and when it does, it doesn’t adhere to the Covid requirementsI have tried to use this app twice now with no success. The first time I tried to use it 6 months ago, it wouldn’t accept my Covid test because I took it about 71 hours before my departure from Aruba (75ish hours from arrival in the US) and it would only accept results within 72 hours of my arrival time into the US (which wasn’t the requirement at the time). After searching a while, I found a customer service number and was rudely told they didn’t care what the real Covid requirements were, for their app it was 72 hours from arrival in the US and that I wouldn’t be able to use it for the trip. The second time it wouldn’t recognize the US as a valid destination. I tried searching for “US”, “USA”, “United States” and “United States of America”. It couldn’t find a result for any of the search options, so I couldn’t even get to the point of trying to upload Covid test results. If I could give this negative stars I would and it is ridiculous that it’s required for check-in on American international flights when the app just plain doesn’t work. For an app that’s supposed to make travel easier, it truly couldn’t be more frustrating and pointless..SBlankenbeker36Version: 1.1.9
Horrible experience with this AppThis app is a complete joke. First, it is horrendously slow, then when asked to enter the date and time of our Covid test (the primary purpose of the app), it gives a range of dates and times to select from that does not include the dates when we had our tests. Entering dates and times that weren’t correct allowed us to move to the next step and upload our “proof of negative Covid test document,” which then indicated it would be scrutinized and they would let us know. About an hour later, we got emails indicating we could go online and check our results, which were not accepted, because there was a "discrepancy between the dates on our Covid test paperwork and the information we entered on their form." Luckily, when we got to the airport, this eVerifly step is not at all required, and our paper documents showing we’d had our test within the 72 hour window were more than sufficient. Any claims by eVerifly indicating they are simplifying the process for getting onto your flight is entirely and utterly false. We wasted 2 hours the night before and another hour the following morning, only to find this step completely unnecessary..AZ-SteveVersion: 1.1.7
App needs to be updated like NOWWhen creating VeriFLY Account, the user field names should be consistent with passport field names (First name, Middle Name, Last name). All user name fields should allow for blank spaces or hyphenation dashes so that the user full name is consistent with the passport document exactly. My last name is three words separate with blank spaces in between and matches my US passport. The only way for me to get my Covid vaccine record name to match the user name on VeriFLY app is to remove the spaces and show my last name as one word with the first letter of the second and third words of my last name capitalized. It was the closest roundabout way of showing my last name with three separate words which matched my passport, airline ticket, covid vaccine record, and covid test result.
For my return flight from LHR to LAX, even upon getting a green check mark and a ready to travel status, the VeriFLY app needs to sync with American Airlines app in real-time. I have a green check mark and ready to travel status, but I cannot check-in for flight because AA says my VeriFLY status is incomplete. What?
So now I can’t check in on my AA app. Totally useless VeriFLY app..LatteNutVersion: 1.1.4
I couldn’t hate it more if I triedUpdate: I had to show all my travel docs at the airport despite being “cleared” by this app. Check in agent said some people had been verified who shouldn’t have been so now they were also checking manually at the airport. Even if you manage to get this app to work, the only advantage it gives you is the ability to check in online, but you still have to wait in line to check in again at the airport. I am disgusted that BA forces you to download this app and provide all your most sensitive info to a third-party company for no reason at all.
Hours and hours of my life have been spent entering data into this app, only to have it fail. I am now literally on my third go round of entering the same info, only to wait ages to have it verified. And for god’s sake, whatever you do, do not switch between iPad and phone apps, because it wipes all your data and you have to start again. This is my third trip trying to work with this app, it’s not worth it, it’s possibly the worst app ever and they don’t recognize it at the airport anyway. Wish zero stars were possible..MeredithOKVersion: 1.1.8
Issues I have with VeriFLYIf I take the time to write a review it is either a very good review or doesn’t meet minimum standards of what is being advertised. Unfortunately this is not one of my good reviews. I just started using Verifly as suggested by Carnival Cruise line since I am sailing in 4 days as well as next August. For the 1st cruise, all of my information went in simple enough but when I went to complete the one for my 2nd cruise, I keep getting error messages to check the log. Since Verifly doesn’t have a phone number to contact, but only an email address, I find it very frustrating waiting for an answer. Also I am not the only one having issues. My friends who are also going on the cruise in 4 days can’t even get the app to work. They have even sent several emails back and forth trying to get it to work without success.
With all this said, if a developer puts an app out, they should have a much better support system for the public to get help.
Sadly, my friends and I do not trust this app and will be bringing our documents with us since Verifly is unreliable..DpiautbVersion: 1.3.3
Needlessly TediousThis app is infuriating. I have now had 2 issues where the only fix is to delete our account and restart the whole COVID registration process. The first one is that VeriFLY retrieved our primary guest’s birthday wrong and we didn’t catch it until we were trying to approve documents with birthdays on it. I could change the birthday of everyone else within our group except for the primary’s for some absurdist reason.
After deleting the account, resetting it, and entering all of our information again, the COVID approval step for one of our other party members has been pending now for 16 hours. This was unusual and I filled out a service request. Their solution? Delete the account and start over again. That seems ridiculous since the data was submitted to them. It seems like it would be easy enough to allow resubmissions or something but apparently no. The only solution is to completely start over for the 2nd time. This is obnoxious app seemed like an easy fix for COVID travel, has turned into an bureaucratic, poorly designed slugfest..MaxTheTechGuyVersion: 1.3.3
Incomprehensible and counterintuitive UIIn 2021, rarely does one encounter a smartphone app with such an abjectly awful user interface. If I were teaching a college course on how not to design an app, I would probably use this one as an example. It’s as if the developers deliberately set out to make everything about creating a trip as difficult and counterintuitive as possible. I eventually figured out how to create a trip after (a lot of) trial and error, but my mother, for example, was completely stumped and I had to create her pass for her. I imagine that others in her generation probably feel similarly. It’s even more incredible since nothing about the UI has changed in the past year when I use this app for the first time. It’s like the developers don’t care about the feedback or about improving the user experience. Really disappointing, especially given that essentially all European countries have rolled out very intuitive and easy-to-use covid vaccine apps. It’s really not that hard. But you do have to try a tiny little bit a guess – must be too hard..Metonymy4Version: 1.1.9
Very inconsistentFirstly, the “trip to the USA” option took days to show up on my wife’s app as an option for available passes.
Secondly, we’ve been in Mexico for a few days and return tomorrow. Took our antigen tests yesterday morning. I went through the steps to upload my document for step 1 and submitted around 10:47am. Then did so for my wife on hers. She received an email and confirmation of the review to proceed to step 2 within 1.5 hours. I still haven’t almost 24 hours later. Called customer service yesterday afternoon to inquire if there was anything I could do to help the approval process. The rep, Angie, had me on hold for 10 minutes and did she couldn’t even find a record of my submission and it would probably show upon their system closer to the flight. Reiterated to her that this didn’t make sense as my wife was reviewed to proceed within an hour. Here we are knots 24 hours later and nothing yet.
Both app and customer service are unimpressive. Have shared this with the AA platinum desk..LebernadinVersion: 1.0.22
Worst app I have ever usedThe airline I made my reservations with insinuated on its app that I could not proceed with check in until I completed the VeriFLY requirements. The process to input my information and photo went smoothly. BUT once I tried to complete it with my flight and vaccinations information it refused to proceed. All I could get was a page that said it was working to improve its app. It would not let me move any further. It was the day before my flight to Madrid, Spain. It left me completely confused and frustrated. I called the airline to get help checking in and was on hold for over a hour. To make matters worse once I spoke to someone he disavowed any knowledge about the app and informed me that he would not help me complete the process as he had no training on it. I had to drive over 30 minutes to the airport, pay for parking, and go to the airline ticket counter to make sure I had all the requirements to check in. Ten thumbs down to the airlines, American and to the app developer..UpsetTravelerVersion: 1.3.2
Why do airlines force you to use VeriFLY? It’s an awful app!I recently returned from Dublin and was forced by American Airlines to use VeriFLY to upload my Covid test results. After spending considerable time in setting up VeriFLY, and uploading everything and completing the process, I got a message back that everything have been reviewed and approved. The message invited me to click on a link to complete the process. However in clicking on the link, I was taken to the beginning stage of the process. The app asked me to re-set up my account and have my picture taken, etc.. why doesn’t this app not have the basics like login and password so one can access the account?
When I was traveling last year, I uploaded everything the airlines wanted directly to the airlines. It was much simpler. Why do airlines require you to use a third-party app? Since I was unable to complete the process, I had to stand in the long line to check in and get my boarding pass. It’s most aggravating when you invested so much time and effort in order to avoid that. So aggravating!!.DK8AZVersion: 1.3.0
Inefficient and not helpfulWe are currently in Aruba, took our Covid test on Sunday afternoon, it is Tuesday morning, it has still not been approved, our flight leaves in a few hours. We are not allowed to check into our flight until the test has been approved by VeriFly. So what was the point of downloading the app, uploading the results, creating profiles, reaching out to VeriFLY via email 6 times (finally got a response after the 6th time), called them using international charges (automation said 5 min wait time...after 20 mins of waiting, finally had to hang up bc I didn’t want to keep racking up international charges), etc . If we just need to go do it all at the airport?
Takes a lot for me to leave a “negative review” (have only left 2 in my life haha) but the app and process is disappointing.
Update… Callwd VeriFLY once again, spent 10 minutes on the phone, they finally pushed our results through and we were approved two hours before our flight. Lady on the phone was helpful. Still, overall process was a hassle..D stradVersion: 1.0.24
Painful and unnecessaryRequired by AA to check in and avoid their requirement to be at the airport THREE hours prior to a flight from the USA to Canada, this app is not available on a non-mobile device, where I was otherwise handling my check in. As I muddled through their opaque user interface, I was confronted with a pay wall to get “fast handling” of the manual review required of the image of my COVID vaccination card. Fifteen bucks - or else I could gamble that Verifly’s review of my card would get done on a Sunday before my early morning flight the next day. What a scam! I took the “skip this step” route and crossed my fingers. Within two hours, my information was processed and verified, and I was able to check in online. Granted, air travel has become a slog and a chore since 911, but AA did not have to add this unnecessary and time consuming app to the check in process. Not to mention that ANOTHER private company with whom I previously had no legal or business relationship, now has my personally identifiable information. God help us..AA Loyalty >40 years endsVersion: 1.3.3
Would be great if the reviewers weren’t making mistakes.This app made it easy to upload (but good luck if you’re trying on American Airlines WiFi, it took me 1 hour of trying to upload three pictures and timing out) but what was really frustrating was the inconsistent review standards and mistakes. My negative COVID test was rejected because it “didn’t have my DOB” when it actually WAS on there. But written sideways. I had to retake the picture and resubmit (which is a LOT of fun when you’re on airplane WiFi on the way to your connection /sarcasm) but seriously? They couldn’t just turn the picture on their end?
Then - my vaccine card was approved on my pass but my husband’s vaccine card was denied for an invalid vaccine card. We got our vaccines from the SAME places at the SAME TIME. Just wish the review standards were even and reviewers actually took the time to read. I get that they’re rushed but idk maybe VeriFLY should hire more reviewers if it means people will make a lot of mistakes..TBFessendenVersion: 1.1.9
Doesn’t understand the concept of time zonesYou would think that an application and back office processing serving a global population would have the concept of time zones by default. But surprisingly, this application has no concept. With our Covid tests being handled by a global supplier the time of the test was provided in UTC (the standard approach for providing a globally consistent time). VeriFLY has no concept of this, and you can not specify the time zone of the test. Some of the back office providers doing the manual review understand the concept, and where able to translate the time in the first try (in my case), both others are clueless, rejecting the test results due to a “time mismatch” (for my wife’s test). Frustration of entering all the data three times, as the application in “intelligent” enough to prevent future times being enter (based on the local time of the device in question - which can also be manipulated, so an invalid test in any case). American Airlines should not be relying on a substandard partner like this for critical activities..DBDcanadaVersion: 1.2.0
Not worth the hassleAs others have said, the app is very clunky and not intuitive. But, if I wanted to check in online for our return trip from the Bahamas, it was required by American Airlines. I finally got everything uploaded correctly the day before my flight, but after 16 hours our Covid tests had still not been reviewed. So, 6 hours before my flight, I contacted support. Literally within minutes, it showed my results as reviewed and issued a “pass” for my family of four. However, I still couldn’t check in because AA showed “Verified” for two of us, but “Incomplete” for the other two. I contacted American, and they said the problem was that VeriFLY wasn’t transmitting the information correctly to them. I contacted VeriFLY again, and they said the problem was on the American side, and that I could show my VeriFLY “pass” when I checked in at the airport. At that point, I had gained exactly nothing. It would be just as easy (or easier?) to show my Covid test results at the airport as it would be to show my VeriFLY pass..Elephant King Jr.Version: 1.0.23
Be prepared for problemsIn order to fly American Airlines international you have to use this app. You upload your COVID test results. However, in order to upload the document you have input different information from the form, but there is no checklist so you have to keep switching between your email and the app then you upload the document. The information is already there and they have to verify it so why is there so much redundancy? Then the app doesn’t talk with the American Airlines app. I was chatting with AA for an hour and they tried everything they could, but it’s VeriFLY. Then AA tried to give me a way contact VeriFLY and they couldn’t find it. You can only check in 24 hours early so you are in a time crunch and the the only way to communicate with them is email. It’s been several hours and no reply to my email. I’m unable to check early for my flight and forced to check in at the airport. I’m not sure why AA even uses this company they have thousands of reviews written and only have a 2.5 star rating..Bdot750Version: 1.1.2
If you use don’t stop complete all the steps within a few minutesI am a developer, and i have to say i was surprised at how easy it was to get this app into a state that rendered it useless. I completed all but the attestation step, but had to stop in order to finish later. I came back about 14 hrs later to finish, but kept getting a “The Credentials Verification Service reported an error”. Tried quitting the app several times, rebooted my phone. Still got the error. Couldn’t find any info online about this specific error. Thought that perhaps removing the pass/trip would help. But that just retrieved the old pass/trip. Couldn’t find a way to delete the trip and start again. So i removed the trip again, uninstalled the app, and reinstalled the application. I tried creating a new pass/trip but the app kept seeing the first trip i created and i could no longer retrieve the first trip i had removed prior to uninstalling the app. The developers may want to change this inna future release if the application’s life cycle will warrant it.....Astromike887Version: 1.0.14
IssuesSo I started the process to get my pass over 2 weeks before my embarkation date to make sure that I was getting everything done and to see how the app worked. Well the only thing I did on the first day was input my cruise info and my attestation for testing. I did not have my vaccine card with me and it was too early to have my covid test so that part wasn’t done. When I tried to go back in the next day to input my vaccine card info I wasn’t able to because my picture could not be recognized anymore. Over the course of two weeks I tried everyday and sometimes multiple times a day with no luck of getting back in. 2 days before my trip I finally got back in and was able to add everything. I really hope that I didn’t just waste all of that time for it not to work when I get too my cruise terminal. Idk what to tell anybody to do because I’m not sure what I did and I’m hoping I don’t have that issue anymore..CesgardnerVersion: 1.3.2
Should be betterDid everything we were supposed to. Uploaded Covid test a full 2 days before our flight back from Cancun. I even emailed asking how long it should take to get approved and the response was there is no timetable for reviewing. Day of the flight Covid test still hasn’t been approved so we get to the airport super early and wait in line for 90 minutes to check in. There was only about 3 people ever in the verifly line. About 2 hours before the flight the Covid test got approved. So it took over 2 days to verify? That’s completely unacceptable. You can’t expect people to use this app if they have to wait until the very last minute to see if their test has been approved for an international flight. I would have missed my flight had something happened and it not been approved and I’d waited. You need to fix your processes and approve more expediently to give people peace of mind rather than waiting until the last minute. Would be a 5 star review if I could have used the verifly line!.BrianC1982Version: 1.0.22
Agents verifying do not understand time zones on test result and keep rejectingVeriFLY is extremely frustrating. Their agents do not understand how to interpret time zone notation. My family’s tests were done by EMed Labs using Abbott BinaxNOW COVID tests as recommended by carnival. The tests were done at 9pm local time but since the test result form shows date and time in universal time coordinated (UTC), the printed date showing it is UTC is the next date and 6 hours later. Even with submitting a note converting ITC to my
Local time zone (central time) they kept rejecting 2 or our 4 test results (though another 2 listing date and time in local time were accepted). Bizarre. Rejection reasons are not helpful and no customer support phone number. I emailed support and wa stood to resubmit, and the last two tests were again rejected within 2 minutes even though support emailed me back after looking at the results being rejected and instructed me to resubmit. The employees verifying the information in test results need to be trained on time zones..HoucmhhouVersion: 1.3.2
Doesn’t Pass Data Off to Airline Correctly, No-Existent SupportI needed to use this to be able to check in for my international flight online with American Airlines. I filled out everything for myself and my travel companion, and got the Green Check Mark/Passes for both of us in VeriFLY. Went to check in on American Airlines and it keeps showing my companion as incomplete. It shows me as ready though. I contacted VeriFLY support and was given a stock answer about Name, date of birth or record locator not matching. I verified all these were correct on both sides - AA & VeriFLY, still not working. Deleted the trip and started over, still no luck. Did it all on my companion’s phone with her as primary traveler, still nothing. Called AA and the verified that there was no mismatch, that VeriFLY just had not transmitted all of the info for my companion. They gave me a phone number to call VeriFLY, but it was out of service. Unless it fixes itself, looks like I’ll have to check in at the airport. Massive waste of time..ZtupensteinVersion: 1.1.9
Encumbers international travelAmerican Airlines required that we download this app to upload information for international travel. We followed all instructions weeks in advance, uploaded all documents for vaccinations and had the green light until my husband tried to check in for our flight at 5:30am this morning. Suddenly, there is an issue with my account only, but the area of issue is for verifying my vaccine status for the country we are traveling to…which cannot be completed until 11pm TOMORROW. We couldn’t even check in on the phone with American.
So now, we have to go to the AA desk at 3am to have them manually check us in because of this ridiculous glitch/screw up/whatever it is. This also is not a case of user error, but rather application faultiness, as my travel agent took this exact same trip about 3 weeks ago and had the exact same headache.
We will never fly an airline that requires this app for “seamless and contactless travel” as this has been neither..PissedNPregnantVersion: 1.3.3
Completely useless appI had two trips to Mexico last week, each with four other people. During the first trip, it was the first time to use the App and it took us all quite some time to figure out how to use it and get the information in there. Therefore, it is not user friendly at all. Then we uploaded the test results more than a day prior to departure and the results were never confirmed prior to departure for all of us. They remained “pending”.
For my second trip with a different group of five of us, I had to help all the other guys try to figure out how to set up the app and get the information uploaded. It was a major production. Again, not one test result was verified by the app: “pending” said the app up until take off.
The app is worthless and can’t believe that American Airlines directs you to use it. My advice is to not use it and just take your test results to the ticket counter as it is so much easier. You don’t have to use the app so why waste your time?.JeffholshevVersion: 1.0.24
Not required and scary privacy threatShort version: Do not install this app or agree to the data and privacy policies. They are terrible and just not worth it for small perception of convenience.
This app may look at your health data. This app can look through your pictures and content and your contact lists. (Not even Facebook can do all of that.) Company can and will use recordings of you (says so right in their privacy policy). Company will aggregate your data with other information it finds about you online, though public records, or though data it purchases (also spelled out in the privacy policy).
Company can then share the data with pretty much anyone they choose to do business with. And what can you do about it when (not if) they screw up and leak your most sensitive and private information? Pretty much nothing. Forced arbitration clause right in the agreement. No access to courts. No class action lawsuits.
This company is in business to turn your private life into a data product for resale to others. The small convenience you get is just a little treat for you to get you to bite and give up everything to them. It’s just not worth it.
Oh, and by the way, NOT REQUIRED in order to check in to AA flights. Sure, the site and the app make it seem that way, but it’s only required for ONLINE check in. You can (and should) still just check in when you arrive at the airport..Ru4scubaVersion: 1.4.0
Shows the wrong flight time & pass did not work though completedI have a flight from the USA to UK in the evening and the app is showing my departure date and time incorrectly. For example I have a flight leaving on the 16th at 20:50 and arriving a day later in the UK at 3:15pm on the 17th UK time. Instead it shows my flight departing at 04:50 on the 16th and arriving on the 16th at 3:15pm. I get that 20:50 pst is 4:50 uk time but the date is incorrect. I depart on the 16th and arrive on the 17th. Surely my departure date and time should match my flight I am departing on.
Also, I just traveled from the DR to USA and my verify pass said incomplete, even though every section said individually completed and that my negative Covid test was accepted. I did the exact same thing for my husband and the verifly pass worked. I know I entered the info correctly for us both, but my pass just said incomplete yet it was completed and the checklist ticked. This app seems to have more than one glitch. Very frustrating..Tikka724Version: 1.1.9
Consistently mediocre AA/VeriFLY ExperienceThis review is a combination of the VeriFLY and AA experience, since I don’t know what poor souls would use it outside of AA customers. So as others noted, app appears to have been programmed by a high school programming class. Like seriously, app appears to have a 10 year old design. I’ve used it multiple times now, still hate it. Not intuitive. At least it seems to have gotten faster at reading manual results, but even that screen is terrible, as the manual upload spot prefills but it so faint that I spent 5 minutes trying unsuccessfully to fill my name in until realizing it was, just so light of a font as to be almost unreadable.
And then, even if you manage to navigate this mess of an app, chances are AA still won’t let you check in. Have you traveled to Europe? Sorry, visiting anywhere in the continent means you can’t complete check-in and your hour on VeriFLY was basically wasted..Roy L BenderVersion: 1.1.4
Completely UselessAbsolutely do not download this app as it does nothing to expedite the check in process. I received an email from American Airlines stating that the VeriFLY app would be used to complete online check-in, validate COVID documents and receive a mobile boarding pass. After an hour of entering all my family’s personal information in VeriFLY, and 2 hours on the phone with American, I discovered that the VeriFLY app does nothing except allow you to “know” that you have the necessary documents to travel. You can’t check in online. You can’t bypass all the onerous airport COVID protocols. You have still have to check-in at the airport, present all your documents, and sign an attestation. So what exactly is the point of VeriFLY except to extract and store my personal data and sell it to third parties? This is NOT the case with United - the entire process is managed within the United app and allows you to receive a mobile boarding pass. What a waste of time..Cp_cp_cp_cpVersion: 1.1.2
Needs a LOT of improvement!For an app that is supposed to make your international travel easier, it does everything but! I had used it a few years ago and found it buggy and cumbersome. This time I flat out hated it ! Every time I tried to log in - even tho I had a login and password - it treated me like a first time user. It also does not advise you until you have to start all over again that you can only log in on one device. So if while at home you create and start on a laptop you can’t use it on your phone without starting all over. It also doesn’t tell you until it’s too late that you can’t use it within 24 hours of your flight departure. So if you need to wait for COVID tests or visas like we did we had very little time to use the app. I would ditch it and get someone who has actually travelled internationally to advise on how it can be salvaged..Mmr2013Version: 1.2.1
Useless and a waste of timeFirst I never ever review anything! This I had too. I’ve traveled internationally 6 times using this app. It worked once. The first 2 times I uploaded my test result 2 days in advance and they never got checked. I never could proceed with the rest, so I couldn’t check in. The last 3 times everything was uploaded and finished 2 days In advance. Tests got approved, everything filled out, got my check mark saying I was approved to fly. Tried to check in and it said I wasn’t approved and I needed to download the app. American and the app weren’t evidently communicating and once again couldn’t check in. It’s a waste of time. You have to bring the paperwork with you anyway and end up using it to check in. The other problem is that the countries that you fly into don’t know what the app is and you still have to do all the same work. Total waste of time and total aggravation to even mess with..Dont VeriflyVersion: 1.1.2
This app ruined my vacationAvoid using it, it is unnecessary and more importantly inaccurate. I used it on a recent trip to the Cayman Islands and it states that a negative Covid test is required 24 hours before the flight to Cayman; the truth is that the negative result is required the day before. Because my test was 26 hours before the flight, an American Airlines agent would not let my family on the flight even though I showed her the correct guidelines on the Travel Cayman website. We went over to Cayman airlines, bought new tickets for a flight that left three hours later and showed all travel documents directly instead of using the VeriFLY app. This app cost me extraordinary stress, anxiety and almost $1000; there is no way I would have been allowed into the country had my documentation not been perfect. I want to warn other travelers who like me, don’t travel often and can be confused by all of the Covid guidelines..Mrs.paul1Version: 1.1.11
This app has gone downhill…not maintained properlyI used this a year ago and it was great. This trip is has been awful. Every time I open the app it’s like the first time I’ve ever been in it. There’s no login. After I pretend like I’m onboarding it recognizes I have an account and brings it up after email verification. And then it wants yet another passport style photo. Which I had already previously entered along with all my trip details. You’re not always in an environment to take a photo in good lighting with a plain background which is why I took the photo at home before I left for my trip. Made this app completely worthless to be able to check in. Also did not have the updated requirements for my destination. Had an old health site as a requirement when the site that destination used had been updated weeks before..Traveling RVVersion: 1.3.4
VeriFLY Needs WorkThis is the 4th trip we’ve taken using VeriFLY. We’ve gone to Italy, Malta, a Viking river cruise in Germany and now, Switzerland. The app doesn’t save vaccination information from previous trips…??…and there isn’t a way I’ve found to just add booster information to update the file. American Airlines emails us and asks us to use VeriFLY but when we get to the airport no one asks for it and instead have us provide our vaccination cards and sometimes have us fill out documents for countries we’re headed to. Why did I go to the trouble of filling out the VeriFLY information? Our upcoming trip, to Zurich and home a week later, has no option to fill out returning information, which is all that matters since Switzerland just wants our vaccination cards but the US wants a negative PCR test before we return. I can only guess that Verifly is incenting American to recommend them🤷♀️. I think this is a waste of time..Maryann5801Version: 1.1.11
Rip off and scamIt is absolutely obvious that your “inability” to read a pdf or a QR code and subsequent $9 charge is predatory and corrupt. I’ve now surveyed 100 colleagues and friends who all had to pay. Could be interesting class action?.EEEMMM99Version: 1.2.1
If I could give it 0 stars, I would12 hours later, and my documentation still hasn’t been “verified”. You can bet if I chose to pay for expedited it would have been. Probably the most useless app I have ever seen. Read reviews on TrustPilot - I find it very suspicious they have a 4.5 rating on the app store.HMc321Version: 1.2.0
Don’t trust itMy trip suddenly disappeared without a trace and can’t be retrieved - very concerning when this is something needed in order to check in! This app has clearly been developed on a shoe string budget, which is unacceptable for something so important..MitchozVersion: 1.1.2
Poorly writtenThis is a textbook example of when a reliable company (an airline) outsources a critical piece to the lowest bidder.
This app doesn’t work properly. The user interface was designed by someone who doesn’t know the basics of UI design.
It reflects badly on the airline that they force their customers to use this poorly written app before they can check in online..Geoff2-VancouverVersion: 1.2.1
Terrible.Doesn’t work to upload travel documents, vaccine passport proof, despite following instructions. Brutal..QuigcVersion: 1.2.0
Only AA airlinesI don’t know what’s happening with this app.
Only one airline to choose from?
I’m sure that’s a bug but wow..NikiburgVersion: 1.1.2
Useless AppUser interface is terrible. Ask for nonexistent information. Sent me a message telling me to update vaccination information, but no link and no apparent way to do this. Don’t waste your time with this App.Mosto manVersion: 1.1.0
Awful app, inadequate informationIf you want to waste an hour or two trying to enter information on this app, and not succeeding this is the app for you. The help section is of little use, a dismal performance. It needs to be redesigned. Doesn’t really rate even one star..Seatac lostVersion: 1.1.2
Complete sht showRoyal waste of time. Shame on the app developer.GG in SaskatoonVersion: 1.4.0
Not easily accessibleNot easy to use. Air Canada’s set up better.Canadiana23Version: 1.4.0
Why do I need another app?I’m not sure if it’s verifly or if it’s all American airline but I still need to check in at the airport.
You shouldn’t need 2 apps to book a flight.
And it didn’t even work..CrimsoncowVersion: 1.4.0
No internet connection errorThis has happened multiple times
Where I submit my documents, then I get an email and it says it’s approved. When I open the app again it says no internet connection where as I do.Shahin 123Version: 1.4.0
Unable to completeSince my return flight is over a month away, I can’t complete the VeriFLY steps..AutocorectVersion: 1.4.0
FLIGHTSI am not flying after this cruise but the app will not let me state that….Gord-the-LordVersion: 1.4.0
This app is unnecessaryJust give up on the need to prove vaccination… I played by all the rules and was happy to get jabbed but your privacy policy sucks this app is crap and American Airlines forced you to use it to check in -1/10
I feel horrible for the people that pay without seeing the option to just wait…..Soundguy6Version: 1.4.0
ScamHow does this app have a 4.4rating with over 20k reviews and majority of the reviews being negative 1stars. How the hell are they charging to verify the vaccination. AA this is the last time in flying with yours airline bevause of this stupid process..PemskiVersion: 1.4.0
Ridiculously badI have never been more aggravated by an app that we were told that we have to have, and it’s impossible to use. Doesn’t recognize Canadian vaccination status, we literally spent hours trying to have our information accepted, doesn’t give a proper choice of airlines, because apparently Canadian airlines are non-existent? I hope restrictions are eased soon and I never ever have to do anything with Verifly again. I would give zero stars if I was able to. It has been such a frustrating stressful experience dealing with Verifly..NicS70Version: 1.4.0
Bad appIf I could give no stars I would… this thing isn’t working half of the time..GargamelBleuVersion: 1.3.4
Not all travellers are American citizensUseless app that AA requires to be able to dl a boarding pass. Won’t accept a Canadian govt issued QR code or pdf vax. A lot of effort to only be forced to check in at airport. Rated O. Argh.AssffghjkoVersion: 1.3.4
PITAMost aggravating procedures EVER!.HatedudappsVersion: 1.3.4
Waste of timeWhy does American insist on using this useless program. The pandemic is over !!!.Ckey userVersion: 1.3.4
Shame American Airlines for using thisTerrible experience. You need to create an account, verify email, take photos of yourself, upload vaccine documents.. all this to check-in a flight in 2023? They also charge you money to get faster verification. Took me 2 hours to get everyone checked in..NathanCHVersion: 1.3.4
VeriFLYI have had to input my information about 6 times, not just the vaccine information, but start from the beginning each time. For me, for whatever reason, it was very time time consuming and just frustrating. I would get a message saying my information was accepted, go check the app, only to find I had something to complete. And so I started all over again..BlueLucy23Version: 1.3.4
Not working very wellWe entered all our information for myself and my husband. My husbands came back in minutes all confirmed. I waited a few hours, went to bed, next morning still not confirmed, still saying pending. Wrote company, told me to delete everything and start again. I did that. Now all has been accepted, check marks everywhere, but still no pass..Sher_DVersion: 1.3.4
Avoid at all costsWill be my last time using American Airlines just because they made me use this useless outdated and unnecessary app (and I’m fully vaccinated for the record)..M15KMVersion: 1.3.4
Terrible appThe app errors out when adding flights. No support.Dan514gVersion: 1.3.4
WhyWhy do I need ANOTHER app to fly on a plane. This is getting absurd..Wildfan10Version: 1.3.4
Such a painIt doesn’t sync properly with my flight itinerary so I can’t check in even though I completed all the steps..Kp48647Version: 1.3.4
KBNot user friendly.KOCB52Version: 1.3.4
Usage of appHad to repeat info for one trip. Info for flight and then same info for cruise portion
App should be able to duplicate info ie uploaded Covid certificates and pictures.Channen12Version: 1.3.4
Garbage appAmerican Airlines make you use this useless app that does nothing but get your data..Br0adsw0rd00Version: 1.3.4
TerribleAbsolutely a pain in the *** Had to upload vaccine information 3 times and it took all day to get my vaccine status confirmed..Trilby1987Version: 1.3.4
App doesn’t workI have tried several tienes submitting information. And trying to fill everything requested and never ever had the opportunity to submit anything.
Doesn’t work with international flights..Ya boy tman12346Version: 1.3.4
GlitchI do not have a barcode type vaccine prove and the app won’t allow me to travel every one else got their boarding pass except me contacted customer service and told me to cancel my trip
I’m no very happy.BrmcdonnellVersion: 1.3.4
Not used any more.We were told that this is old and not used any more. Stop requesting us to use it..HunvezirVersion: 1.3.4
RedundantWhy are we being asked to do this?
Just traveled several times on similar trips in last few months and none of this was required. Far too complicated and unnecessary..KevSco1Version: 1.3.4
Terrible appCruise lines should NOT be using this app. Is is unresponsive and unorganized. After uploading all my information and waiting for the email advising of my status, I opened the app the next day to find out that the information was all gone…. All fields empty!!
Also does not allow for additional COVID boosters and therefore rejects your certificate because “it doesn’t match the information provided”
Have not been able to find a way to delete unwanted trip information
Does not have enough airlines listed..**3g&2b**Version: 1.3.3
Impenetrable mostlyJust had our 3rd booster ie. 5th vaccine!!!!
And it won’t accept.
Can’t read Canadian QR code.
I’ve been doing this for an hour.
Tell your programmers to get their act together!.13579vanbcVersion: 1.3.4
They pulled up their socks…But it still doesn’t appear to work.
I cannot enter my cruise info. Doesn’t « find » the confirmation code and my name.
That’s as far as I’ve got.
Abandoning this as it’s only suggested by the cruise line. Thankfully not mandatory..LwizzitVersion: 1.3.4
So not user friendlyThis silly App… who ever developed it doesn’t have a clue, if something is so difficult to use, why bother. So after 3 days of attempting to complete I am one day before the cruise, still not complete. Waste of my time for sure.Leeny_roseVersion: 1.3.4
So badNot working well.Guestsad33Version: 1.3.4
Money making scam!This app was created to fool you into paying them for their inability to upload PDF documents or read QR codes! Class action on its way!!.Dr JJ DDSVersion: 1.3.3
The worst app everMakes Air Canada look great !!.TheblareVersion: 1.3.3
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