VeriFLY: Fast Digital Identity Customer ServiceDaon Inc.

VeriFLY: Fast Digital Identity Customer Service

  1. VeriFLY: Fast Digital Identity Customer Service
  2. VeriFLY: Fast Digital Identity App Comments & Reviews (2024)
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VeriFLY™ provides secure digital credentials for a faster return to safe, in-person experiences by enabling less contact, more speed, and more confidence.

VeriFLY: Fast Digital Identity App Comments & Reviews

VeriFLY: Fast Digital Identity Positive Reviews

You need this app!Simply excellent! Recently I travelled from NY JFK to Edinburgh Scotland via Ireland. On my way to Edinburgh the restrictions were well known and I uploaded all my info to VeriFLY and breezed through a crowded JFK the day before Thanksgiving, next day had all the info readily available to enter Ireland and then Scotland. While in Scotland everything changed, Omicron variant arrived and Ireland and USA restrictions changed. I tried to keep up with the changes, it was difficult. I looked at my VeriFLY app and everything was there, simply presented. I uploaded everything they said, arrived at Edinburgh airport to a chaotic scene, thought I could possibly miss my flight there was so many people. Got to check in, showed my VeriFLY app and breezed through the rest. Same happened in Dublin. Only thing I would have done differently is to buy my return COVID test from one of VeriFLY,s approved suppliers. I had a different one, VeriFLY said it would take up to 4 hours to review it, in reality it took less than an hour! You need this app - it is simply excellent!!.Version: 1.1.9

Works well, once you surmount its poor usabilityRecently used VeriFLY on trip from US to UK and Spain and back on American Airlines and British Airways. Checking in to flights in US, Spain and the UK showing my approval on VeriFLY made check in a breeze. Since I had uploaded my covid test, UK and Spanish travel plan documents, and vaccination status to VeriFLY in advance there was no need for me to show this paper documentation to the check in and customs agents at the airports. I was very pleased at how smooth VeriFLY made the process. However, the initial process of setting up trips and uploading documents in the app itself is very unintuitive and confusing. It’s pretty clear the app developers did little, if any, usability testing before launching the app. Or if they did, they tested it on engineers for whom the arcane process seemed clear. So give yourself lots of time before your trip to figure out how to use VeriFLY—like at least a week. If you try to use it last minute you are probably in for a world of frustration. Also, set up your trip in the app ahead of time, then upload all your vaccine, travel plan and covid test docs as soon as you have them—usually 48 hours before flying. Don’t wait until the last minute!.Version: 1.1.4

Maybe just a bugI’ve used this app once in the winter of 2021 to go from the US to Canada and the check in process was flawless! It states it takes about an hour to process my negative COVID results and it was true. Now, I am preparing for a trip from US to Canada once again and everything was going well until Verifly couldn’t complete my form because I needed to confirm my citizenship (which I am a citizen of the US.) I couldn’t continue with my check in online because of the app locking the feature of me verifying my citizenship until 3 days before my return flight and after contacting customer support by email (kind of wish I was able to communicate by call, but email is the only form of communication it seems), they told me it would be best to just check in at the airport. I would’ve loved to have been able to save time by checking in online, although I understand how there could be a bug or two in an app. I do hope they can either fix this or revise it considering that us travelers would need to arrive earlier at the airport because of these issues. Hopefully everyone else will have a better experience and a safe travels!.Version: 1.3.2

App does not accept compound Hispanic namesI tried to use this app several times to no avail. Deleted and reinstalled at least twice to no avail. I have a Hispanic compound name and the app states that my name is not valid, despite being well spelled as in my official papers. Wrote the name with a wrong spelling and it was accepted. Later, had issues with the PCR results that showed my name spelled right and the app didn’t accept it because of the different spelling on the app. Requested my name adjustment for the results and it was accepted! Then, American Airlines shows that my information on the app is not complete, despite the app stating that I am ready to fly after completing the required checklist. I reported the issue with my name about a month ago and still waiting to hear from them. Good idea that didn’t work when you need it. Very poor customer service (they never responded to my message or even recognized it)..Version: 1.1.4

Has worked great for me entering Spain and the USI used VeriFLY in September returning to the US from Greece and this week flying from the US to Spain. Both flights were with American Airlines. I’ve also received approval through VeriFLY to enter Malta on a Vueling Airlines flight from Spain. I haven’t had any problems and received final approval within hours of submitting the required documents each time. Spain requires submission of an electronic form within 48 hours of your scheduled arrival so you can’t get approval to enter the country more than two days in advance. Malta requires a similar process but you can get approval at least a week in advance. Maybe much more in advance. I don’t recall the rules for Malta but I know they’ll approve entry at least a week in advance. For the US you need a negative COVID test within 72 hours of your departure flight before you can get approval through VeriFLY..Version: 1.1.8

VeriFLYToo all the folks that give it 1 star is because you submit your information probably in the last minute! This was the easiest and fastest way to go thru that line at the airport! Yes the process should begin 3 to 4 days before traveling back to the states. I did that exactly in that format. Once you uploaded your information and covid results the verification took 1 day after I uploaded the results! Once VeriFLY verified all the personal and covid results information, they give you the green check mark in your profile! I arrived at the Cancun airport and say about 300 in line waiting to be helped by their respectable airline agent. I approach an American Airlines agent and told her I have my VeriFLY pass and she looked at it and proceeded to let me and my family cut the line to the VeriFLY LINE. It was a simple process! Again this needs to be done with anticipation and patience! Good luck folks.Version: 1.1.0

Decent serviceBack and forth to Spain was very smooth. Ok the parts involving VeriFLY were smooth. I never waited longer than 1.5 hours for any approval, vaccine card, test results etc. American Airlines agents like this-they just see your VeriFLY passes and you are through. I wouldn’t pay for the expedited approvals unless you are desperate to get something in like 15 minutes. As I said we never waited too long. Do it a day or two (depending on the country which VeriFLY has covered in the app)ahead of time and golden. counter approval is immediate as all your documents have been reviewed. One negative-VeriFLY doesn’t deal with recovery documents (a medical letter that says you already had Covid). I think you would still have to present that to a ticket agent. Odd that they don’t but that’s what I was told. Overall very useful.Version: 1.1.11

The new normal means wasting time on redundant formsIm traveling to a country that doesn't require covid tests or visas to enter. Apparently the new normal means downloading a pointless app and filling out the same information I already filled out half a dozen times on half a dozen websites only to not be able to check in online for my biz ticket flight. I dont blame the developers I blame society. Edit: Ive used it a few times now and am upgrading it from 2 stars to 3 stars, only because other airline check in procedures are worse. The new feature theyve added is to charge you $8 for the service of taking a glance at your test result within 15 minutes. The same service that takes the check in agent 10 seconds. Also, they don't check on arrival in the states, so the states outsourced this job to the airlines, then American outsourced this job to the app, prohibits you from checking in without it, and charges you $8 PER CHECK IN for the pleasure. This is the new normal..Version: 1.1.9

Made for smooth travel for usAlthough I was skeptical based on other reviews, I downloaded app on USA side before a trip to Caribbean on American Airlines. I made sure to get our family of four Covid tests in the exact same names as on airline tickets (I think this has snagged some folks’ test verification). I uploaded everything and within an hour, VeriFLY was approved and I was able to get boarding passes. Checked in at airport with no problem. So glad I did this, because on Caribbean side, it was easy to use the existing passenger profiles to upload the negative covid tests at hotel. Took five minutes. We were all approved within an hour and I could again get boarding passes for trip home. At airport in Caribbean, this allowed us to bypass the check in line and use automatic check in of our luggage to proceed to customs. So you don’t HAVE to have VeriFLY to fly - you can definitely wait in line and show paper copies of everything to desk attendants. But using the app lets American know you are good to go and you can check in to your flight ahead of time. Just one less thing to worry about..Version: 1.1.2

Very disappointedI am very very disappointed with this app and inability to verify information after it’s been submitted multiple times and then the fact that the airline is not willing to allow you to check in due to the lack of verification from the app they chose to. I just try using the app again and it doesn’t work they need to re-look at the document verification format as it’s not accepting Covid test results and Covid vaccination cards that have been issued by the state. This is embarrassing because American Airlines should have an app that supports all types of documents that are given by all the states including international documents are uploaded in digital format..Version: 1.1.6

Deleting old tripsI followed the directions for deleting a trip but it just doesn’t work. I have four trips under a cruise line. Two if then I have completed. The only way to delete is to delete the cruise line. Ok, but when you select cruise line again, expecting it to be “clean” so you can put your new trip in, the old ones are still there. There should be a way to delete a trip under a category or it should automatically drop off after a set time (to allow for delays in trip). Otherwise it works fine but I guess I need to delete the app and reinstall to see if the past trips fall off. Otherwise I’ll be strolling through past trips to find the one I’m on. It’s nice to be able to put all my trips in but not if I can’t delete them after..Version: 1.2.1

EasySimple and reliable 👍.Version: 1.4.0

OpinionPlease, keep track of our previous trip..Version: 1.4.0

Ease of use.Very user friendly. Easy to complete the information..Version: 1.3.4

VeriflyCumbersome. on Ipad I could not scroll down to choose airline so could not complete flight details. Did not accept Canadian QR Codefor Covid vaccination..Version: 1.3.4

Is in spanish!!!How do I change the language? The app is in spanish. My iphone is in french… There is no option to change the language..Version: 1.3.4

Helped out big timeGreat service, very prompt and professional.Version: 1.3.4

VaccinationsIt roils be helpful if the vaccination info transferred to the next cruise without needing to fining all over again..Version: 1.3.4

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VeriFLY: Fast Digital Identity iPhone Images
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