NAVICA Customer Service

NAVICA Positive Reviews

Very easy to use and fast resultsIt only took a few minutes to complete the questionnaire. Be prepared. If you are using your tablet or phone during the process turn off the sleep or lock function on your device. This way you don’t lose the information and start over. Second, make sure you have your government ID in hand to show when asked. Do not open anything until instructed to do so. Follow their instructions, if you can’t understand them the directions for what they are asking is on the screen. Once you’ve completed your test, you will need to wait the 15 minutes for the results. Again do not let your screen go to sleep. Once your time is up another rep will get on the call to go over your results. You will hold up the sample for them to view and record. I literally had the email with the results immediately following and about 10 minutes later I got the results on the app. Easy!!.Can't wait to travelVersion: 1.34

Not a problemI was extremely skeptical about taking this test after reading all the horrible reviews on here. Make sure you SET UP AN ACCOUNT while still at home before leaving the country. I do have to say the APP is useless except for retrieving your test results. You have to initially use the APP to sign on and then it will automatically take you to a website where you have to answer questions before they connect you with a doctor. It is that simple. Do not lock your phone or have it time out and lock itself at all during the entire test. You do need GOOD and STABLE WiFi when you are out of the country to complete this test. Once you answer the questions online, you are connected with a doctor in less than 30 seconds and they walk you through the entire process. From start to finish it took me 25 minutes and I had my results in 26 minutes. It was a breeze. You do not need to be tech savvy at all. You just have to know how to follow directions. I will be purchasing and using every time I leave the country!.Tcas422Version: 1.34

Great app; could use a couple extra featuresFirst off, I like the app and how nicely it integrates with the BinaxNow test. There’s one ease-of-use feature I’d like to see though: If someone was, say, working at a company that requires you to go through a drive-through temperature screening when they arrive at work and also has to show their test status in the NAVICA app at the same time, it can be a bit of a safety hazard to be fumbling with unlocking a phone, opening the app, and unlocking the app, even with Face ID enabled. Similar to an airline boarding pass, it would be convenient if the most recent test could be added to Apple Wallet. If you could set some kind of geographic boundary in the app, so when you get to where you have to show the pass for a positive result, it would pop up on the lock screen, just like a boarding pass does at the airport..BlueCheese4567Version: 1.7.1

Worked perfectlyUsed this app on an international trip for the required testing to return to the US, and it worked perfectly. Yes, make sure you buy the correct test that will work with the eMed proctor to meet the CDC requirement. If you don’t want to buy the six pack of tests from eMed, you can buy them in other quantities from the Optum online store as I did. Make sure it’s the Binax Now Home Antigen test. Setting up the app was easy as was connecting to eMed for the observed test. You are guided through the whole process by a trained guide. The negative result was in the app almost instantly and could be easily displayed, emailed, and/or printed. The result shows it’s an antigen test as well as the time of collection and the result along with your personal information. Just what the CDC requires. We showed the printed result to Qatar airways at check-in, and it was no problem!.EmbgynVersion: 1.29.0

Works well but has glitches.Positives: The testing process works pretty well for the most part. You really need a desktop or laptop but we also did one on a smartphone. My test went pretty well (desktop), but for some reason they could not see the wife’s ID on the same computer/camera so we had to do hers with her iPhone. The whole process took about 30 minutes each and we received the results via email within ten minutes. Negatives: There is a bit of a language barrier but they are polite and professional. It was odd how one person could see my ID but could not see the wife’s. Not sure who’s end the issue was on. I never could get the results to display in my account on the app which was no big deal since I had the copy on my email. Support is pretty much non existent unless you send an email. Overall I was satisfied with the product and process and would definitely use it again..MW45005Version: 1.34

Worked great!My husband and I both took the COVID test, each of us on our own phone. We both had a representative available very quickly. My husband was able to do the test by video on his phone. For some reason on my phone I couldn’t hear the representative, although I could see them and they could see me. So I thought it was great that I could complete the test by communicating through text. The folks who helped complete the test were very precise, patient, and gave clear instructions. It was uncomplicated, simple, and I can’t see how it could’ve been any easier. The results were quick, negative for both of us. We were able to both print our results as well as have it available on the app for our cruise just two days later. Thanks guys for making that easy!.AnimalCraze!Version: 1.31

Quick, easy processI was dreading taking my pre-flight test back to the United States based on the reviews I’d read of this app. Surprisingly, it all went really smoothly for all three people who took the COVID-19 Ag Card home test (including myself). Took us about 30 minutes each, and got the certification PDF via email right after each test was completed. The only downside I saw is that your success is partially based on the tech setup of the proctor on the other end. When I took it, there were no issues. When another member of my family took it using the identical setup, the proctor (a different one this time) was having connectivity issues and couldn’t see the video..DlcrusaderVersion: 1.34

No issues, way better than finding a local pharmacyMy wife and I tested ourselves on the last night of our trip and got it all done in less than an hour (combined) on our phone browsers. We got our results/reports emailed to us less than 5 minutes after our respective tests. We even both set up our accounts after we had left the US so dont give up if you didnt read all the instructions like us =P Yes it’s cumbersome carrying the tests with you for the whole trip but it was great being able to do the testing from our hotel room and not needing to take time out of our trip to find a place that would do it without charging a crazy amount. As long as this requirement exists Ill be using these tests..DieGo2SHAEVersion: 1.39.1

So much better than going to a test site!My wife went to a test site in person and was traumatized by the experience. They stick those swabs 4 inches up your nose! I couldn’t get an appointment for a test that would be ready in time for the concert we’re attending so we bought the BinaxNOW kit and downloaded this app hoping it would give us something to show. It made the testing process so easy and convenient. The process is painless and the app walks you through each step. It times the test for you.…..and you end up with results you can show on your phone. The whole thing takes about 20 min. I only wish the tests didn’t cost so much. $23 for two tests at CVS..Gtar01Version: 1.31

It’s not rocket scienceI don’t really understand all the people having issues. I scanned the box with the app, entered in pertinent information (get off your soapbox people it’s healthcare), logged on using my computer, and followed instructions. They also put the instructions on screen but the whole process is easy to figure out. Stick goes up nose, into card, find out if you’re pregnant or not 15 minutes later. I now have my test results ready in the app. The emed professionals were very nice. I think I may have heard a rooster in the background during one call though so that’s cool. The whole thing took probably 25 minutes..StupidsyrupVersion: 1.34

App is great, test is done through emedThe app is great at what it’s supposed to do. The app is not supposed to give you access to the proctors. It is only for test reporting and viewing. I think that’s what’s causing the confusion and the bad reviews. The proctored test is actually done on emed’s website, preferably on a laptop where you can control the camera angle that has to always point to the test kit throughout the duration of the test. I assume you can also do it from a mobile device’s browser but you may need to have someone hold the phone while you do the test or place the phone in a way to show the test kit on camera at all time..DrumDoc5Version: 1.34

“Days Since Neg Result” indicatorThe app gives you a COVID test “digital pass” for airport boarding, and for arrival in other countries. On the day of the test, the indicator shown on the pass is in hours i.e. “8 hours since negative test result “. Which is great. After 24 hours, however, the indicator jumps immediately to “2 days since negative test result”, even though it has only been 24 hours. Similarly, after 48 hours, the indicator jumps to “3 Days since negative test result“, (even though it has only been 2) etc. This is inaccurate and confusing. I recommend the app increment to “one day since negative test result” after 24 hours etc..Ja17493$:'doensimsVersion: 1.31

Easy, quick, essential for international travelIt just takes a few minutes to set up everything ahead, making sure that all the ducks are in a row. I did make sure to set up app while home, before travel. The two individuals that oversaw the test were great, and the entire process took less than 25 minutes from start to finish once the session started. This process does require good internet connection, Safari browser, and a well lit, quiet location. App is easy to use and results were instantly sent to the NAVICA app. The “pass” is easily found on the app for when it is needed to be presented for US entry..Two N JennVersion: 1.31

Easy and straightforwardDon’t be fooled by the bad reviews, all you have to do is follow the clear directions and you’ll have a lovely experience. First off, you don’t use this app for the proctored test. You just use this app to see your results. To do your proctored test use your login credentials on the emed website, follow the clear instructions and make sure you turn the auto-lock feature off of whichever device you’re using so the video call doesn’t time out. You’ll get your results in 15 min, easy! Make sure you PRINT off your results of have a PDF download on your phone before travel..ShakivieoalsbtiwbaVersion: 1.35

Easy and convenientI hesitated on using this test because of all the reviews. However we really didn’t have an option since our cruise left on Monday and we couldn’t find an appointment over the weekend. App set up was easy. Just double check everything is correct. I waited for a proctor for 25 min. I’ve sat in doctors offices longer. She walked me through the test and had directions on screen. Results were in my inbox and in the app minutes after I hung up. Just know you need a computer for this. You don’t get a proctor through the app. My husband and I both had no problems..MsDaniels81Version: 1.34

The app itself is greatGetting this app set up and getting my tests run and verified all worked pretty flawlessly. I was happy with that. Was the proctor process painful? Sometimes. I’ve done this twice and one time I had no wait time because I did it on the weekend in the middle of the afternoon—I’m guessing this is off-peak hours. The other time was a workday evening and took much longer to get connected. The proctors themselves can sometimes be hard to understand, mostly due to connection, but that isn’t the apps’ fault, so my rating is given based on my assessment of the app itself..KP_App_Store_ReviewsVersion: 1.31

Easy PeasyI was skeptical after reading all the poor reviews about this app but tried it anyway. We were traveling back to the US from an international trip and need a negative test that was proctored within 1 business day of travel. I woke up at 6am and had no wait time to connect with a proctor and was done 25 minutes later. Make sure to turn your auto lock off and have good service. My results were sent to me just seconds after I got off the video call. 10/10 recommend if you need a negative test when traveling back to the US!.BsherwiVersion: 1.34

Just frustratedTrying to got to a hockey game and a rapid antigen test was needed. Worked through all of the steps and got to the timer. God Forbid I make it past the timer. Wasted 18 dollars because the timer froze. Never left the app, one time it froze so I said “Ok, I will go back and try again” but no, because it was already marked as used I guess I can’t continue the process. I get upset because that 9 dollars gone. Attempt 2, the timer froze after I went to change brightness by pulling down on the top right… that’s not leaving the app.. can the timer please run in the background? Wasted my money and just extremely frustrated right now. Other than that the app isn’t bad..Patrickc03Version: 1.31

Quick, Easy, PainlessOverall, the process took me about 30 minutes from beginning to end. From registering through my iPhone App to completing the test. Only flaw is that they don’t say you should be using a desktop or laptop for this process. The iPhone app directs you to enter onto a Chrome or Edge browser. I may have had trouble but luckily I travel with my laptop. My only quarrel but overall did this in the comfort of my own hotel room with no panic of searching for a test site during a holiday in a foreign country or having to stand outside in the cold. This was perfect ! You do not have to be tech savvy. If you can comprehend English & understand descriptive images. You’ll be fine. The phone operators were very kind and understood them just fine. Register your information as written on your passport or license. As it suggests! And you’ll be just fine. Digital results were sent almost immediately..AwittypseudonymVersion: 1.34

Love the idea, terrible onboardingI *love* the what Abbott is doing with COVID testing and including an app in the process to streamline things is fantastic. Too long has testing been a mess in our country. However, the onboarding process in the app is terrible. No auto-fill support means you have type in every single bit of information, opening the opportunity for errors. No password manager support means that login credentials can easily be lost and complex passwords are difficult to handle. Speaking of passwords, the app refused to take several different passwords I generated, even though I confirmed it fit the listed password criteria. I had to keep reducing the password complexity until the app finally took a password..SimDanVersion: 1.4

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NAVICA Negative Reviews

Hate itI hate this app so much. They really need to do something about not being able to lock your phone or leave the app while the timer is going, and that you have to log back into the app EVERY time. You cannot leave the app and come back to it without having to log in again. The first time I did a test I exited the app when the timer was going (my fault for not seeing that in the directions). It automatically marks a test as used as soon as you scan it so if you exit the app at all before the timer is done, you can’t enter the results. Since then I haven’t had any issues, but it’s been annoying. Today I did a test and left the timer running as usual, but my phone locked as soon as the timer went off so when I unlocked my phone again I had to sign back into the app. When you log into the app it starts you all over so I couldn’t enter the test results. All that sitting and waiting not exiting the app and I still can’t enter my results. For God’s sake make it so you can go in and enter your results even if you exit the app or your phone locks before you enter them. It shouldn’t automatically mark the test as used to the point that you can’t enter results just because you lock it or exit the app for a moment. And please make it so you don’t have to log in every single time you open the app! You have to hover over your phone nonstop to use this app correctly and it’s a huge pain..Amberh11649502649362Version: 1.31

AwfulIt was an extremely annoying process to set up a whole account just to take a test that I couldn’t even complete. I had to enter things like my race, gender, and ethnicity and I’m not sure what importance that holds. How does that relate to a COVID test? Anyway I had to log in again on the website which just left me even more frustrated. Then I had to fill out another questionnaire, which I’m not sure how it related to the context but ok. When I was finally able to hop on a call with a proctor, they asked me for my name, birthday, and a form of ID. I provided all of these, but I ended up not being able to take the test because I didn’t enter my full name when I first made my account. However, when signing up on the app, they didn’t clarify if I should’ve used my full government name or not. They just asked for a name in order to make the account. I never give my full name to sketchy unknown websites such as this one because it makes me uncomfortable. The proctor said I had to call again once I changed the name on my account to match the name that I gave her verbally (my government name). She wasn’t very nice about it, so it made me want to just give up on taking the test all together. I will be getting a test from my doctor instead. I definitely do not recommend this organization to anyone considering working with them..HB BDID H MGVersion: 1.32

A Great Idea that Needs Further Work…This app has potential, but several issues that I encountered resulted in my low rating. First issue — I was required to log in with my email address and password each time I opened the app. It does not not have an option for remembering my credentials. In addition, the FaceID feature did not become functional in the app until a few days before returning home from an international trip. Second Issue – The app requires internet access in order to log in (i.e., verify your credentials). This means I was unable to log into the app and also unable to open and view my COVID test results while I was at the Zurich airport (I had cellular service disabled on my phone, and the Zurich airport has an arcane, impossible-to-activate free wifi system). Other apps that I have used do not require a network connection in order for the user to view test results. Make sure you have access to the PDF rest results that Abbott emails you, otherwise you may find yourself unable to present your results when in an environment with little or no internet access. UPDATE - the latest version (1.35) still requires an internet connection to view test results. My rating of a “2” still stands..JospkellyVersion: 1.35

Frustration SupremeIf you are really tech savvy, extremely patient and the only one in your family going to use this app then it might be right for you. It took my wife and I two and a half hours to complete the tests. There are no instructions included with the test product to explain what will be required. You have to register each person at before taking the test. There is a registration glitch in the software that most people will never figure out on their own. When you get to the pages where you have to touch “Agree” you can’t find the agree button no matter how many times you review the several page document unless you put your finger outside the edge of the document to scroll down the pages. Simply infuriating. Also, if you do use this test for more than one person, you have to make sure to log out before starting to register a new person for the test or you can’t begin the test. Also, the test makers have obviously farmed the testing out to India, most likely. I personally have no problem with that except that the heavy accents make it difficult at times to understand what they are asking you to do. Good luck!.DuckbilledplatypussVersion: 1.31

Great Idea - Terrible ExecutionI am writing this review after trying to get two Covid tests done. 2.5 hours later and we have one result. My fiancé registered as “Zach” when his legal name is Zachary. We waited on hold for 20 minutes for someone to pick up and they told us they’d advise him to change it in the app. He did, waited on hold for 20 more minutes, and the change didn’t go through. He tired again… still didn’t work after waiting on hold for 20 minutes. Then he ended up creating an entirely new account and it finally worked. That took him literally almost 2 hours because they make you make changes and wait on hold again. Then I tried mine and it was still apparently pulling up his name because I didn’t clear the catches on my internet browser. After waiting 35 minutes and being told I have to start all over I gave up. If they just let you spend ten seconds fixing an issue while on the phone it’ll save you a half hour or more of headache and waiting for someone to answer. I’d suggest an estimated timer for wait time. Also to fix quick issues once you finally get a hold of someone. I could’ve driven to a clinic and gotten tested 10 times in the amount of time it took us to take one test..Alexia702Version: 1.29.0

WARNING - 1st time users MUST READIf you follow all of the directions exactly as the proctor says, you may effectively and permanently VOID your test. I followed the directions to a T and after showing my drivers license on camera to the proctor who was clearly outsourced to India, which is not a problem UNLESS they can’t even understand basic English that is needed to communicate. It’s basically just a robot reading off pre-determined prompts. However, this is the issue I had. I showed my drivers license which has my middle name on it. But when I registered my name in the app, it ONLY asks for first and last name with NO middle name field and NO warning text about changing the name until AFTER you do t. We the proctor TOLD me to change it even after I confirmed several times and guess what? It broke my test and now I need a new one. Do NOT make any mistakes with this test as there will be NO concessions and you will be left on your own. I promise. This is a terrible product with non-existent customer service and this comes from someone who is very tech savvy and in the customer service field. Avoid this company like the plague if you value your sanity..Andrew H. from PhillyVersion: 1.34

Total waste of timeI got this test from my child’s school with instructions to set up the app after she was sent home from school with a cold. It seemed like it would be a quicker process than scheduling her an appointment to be tested. The annoyance of setting up an app that I would use once was not the worst thing, but the emed proctor is obviously outsourced from India, and that is fine if they could speak English clearly enough and were not speaking so fast. My daughter and I could barely understand her. Because of this I touched something on the test that made it unusable causing me to have to throw it away and still schedule her an appointment to be tested. Now my daughter has to be tested again, because I had already swabbed her nose. I am perfectly capable of reading instructions to give an at home test and I’m sure the school nurse is as well. Why someone that I doubt is a medical professional in a different country has been given the authority to guide people through these test is very unclear to me. Total waste of time and money for whoever had to purchase these tests and whoever is paying emed for this service..Kristinaruns262Version: 1.35

Literally uselessI created my account using my phone on the company website. Worked pretty well! However, I made my purchase of covid tests for an upcoming international trip but am unable to login to the app. I know the password is right and have tried numerous times for 2 days. I attempted the password reset yesterday (twice) but have not received a reset email (yes, I checked the junkmail). At this point you’re probably thinking I just didn’t know my password… so I went back to the website via my web browser and not the app. I was already logged in there. Went to the change password feature which requires entering the old password and a new one. I copied the password I used in the app and what do you know… it updated successfully. So the password and email were never wrong. Went back to the app and tried my new password… didn’t work. I just spent $165 on covid tests from you guys due to the fact I could do the tests via the app in my phone. I have no intention of bringing my laptop on vacation since we’re backpacking but now I either have to do that or let the tests go to waste..BrbarlowVersion: 1.28.0

Results not showing up in the appI took a test last night and had a negative result so I could go to work today. At the gate I found out my results hadn’t shown up yet. Restarted/refreshed app. No results. Called customer service and the person could not get my name correct (which I spelled out slowly at least 5 times). They said (at least I think they said—their accent was so heavy it was very difficult to understand them) it would take 4 hours for them to figure it out. Eventually they hung up on me. I tried going through the test portal to see if they could figure it out, but the proctor said I needed to call customer service. This next person was actually confident, competent and apologetic, and easy to understand. They escalated my case but said it would still take a few hours. So I went to security office and took a new test. Same thing. No results in app. But I was able to verify with them that the new result was negative. Wasted an hour and was late to my desk because of this whole debacle. Take a photo of your test result as a backup in case this happens to you..NorthernskierVersion: 1.32

Worst process everI’m a nurse practitioner and my partner is a physician. We both used this product when traveling, thinking it would be easier/smarter than haphazardly looking for a place to test when abroad. WRONG! After downloading the app and following the instructions, I got my results which were negative. There’s no instructions for how to verify the results. The developers need a step-by-step guide to walk you through the ENTIRE process, from opening the package, performing the test, and verifying the results so you can actually show them at an airport where the primary language isn’t English. I basically have a useless negative result now and have to throw away this test. When I called the help line, it’s closed because it’s 6am on Labor Day on the east coast of the U.S. Something like this needs 24-hour support to accommodate travelers who aren’t in the U.S. and who need to be able to use the product after hours. Save your time, money, and frustration and pay $30 extra to get tested at an airport before you come home. It’s not worth the aggravation..NP and MDVersion: 1.31

EMed does not work as advertisedPay heed to the reviews about weaknesses in the EMed proctored testing process. The Abbott tests themselves work well - having used these for serial testing using the OTC self-test versions. The EMed proctoring apparatus is terrible. I logged in and started a test to initially encounter a wait time of 30 minutes, Despite a successful microphone/camera test (on iOS 14.5, safari 14.1.1) when the proctor jo9ined the session they could not hear or see me. They recommended reestablishing a session on Chrome via the chat feature. Attempted - to be notified that Chrome on iOS is not supported by EMed, and recommended that I use Safari. Re-establishes session on Safari meant I went back to the end of the wait line, at another estimated 36 minutes. I do not have time to wait around for hours on less than optimal international local wi-fi, or carry a full featured PC laptop, which Is what other reviewers are finding necessary to have a successful encounter with EMed. I will have to abandon this testing method..OmegaOptionVersion: 1.29.0

Awful and just called the 24/7 number for assistance and they closed at 5pmI purchased 4 of these for my son and they make it look so easy but after I read the reviews this is bogus especially the developer responses to all the complaints that they just tell you what you want to hear and do what they do best and take your money and your time. I just need to a test for my son to make sure he doesn’t have Covid and we have the same name and no support available so false advertising and they also said they were open until 8pm to help on another user who got screwed over because they put a product together to make money and this is criminal in my opinion that they care about money rather than making a product that works and is accurate and I need him in school and don’t think he has Covid but want to make sure but I am not entering info that’s personal and waiting to talk to someone that can’t speak English well..Inman legaciesVersion: 1.40

Registration on the App still not fixedIt’s been months of users having issues making an account (the user agreement page has no accept button on mobile, meaning you can’t get any further) and they’ve still refused to fix this. Insane. Just constant posts from the developers saying “we’re sorry you’re having this issue. Please contact us.” Anyways, I was eventually able to register by going to the website on my PC, where I was able to zoom out to access the agreement button. Regardless, the rating here is for the app, so they still get 1 star for not fixing an issue that’s clearly been ongoing since at least November of 2022, it’s not May 2023 as I write this. If you don’t have a PC or laptop, you have no way of registering an account. The app literally has one job to do and it fails. Just add the agreement button and there won’t be as much negative reviews..Edwin DesirVersion: 1.4.2

Arrived >3 days late on “overnight shipping”I purchased the test kit because the website promised overnight shipping on approved orders. The order was placed Sunday and was approved early Monday a.m. When a check of the order on Tuesday afternoon showed that the order was still pending, I attempted to contact the company. There is no phone number, only a hard-to-find web form buried several menu pages deep. No response. I attempted to cancel the order. “No cancellations once approved,” per the website, even though this was now not going to arrive before I have to take an international flight on Thursday morning. Finally tonight I got an email from FedEx that the package is supposed to arrive by 8 pm Thursday. By that time I would have missed my flight by 12 hours had I not gone to CVS for a drive-through test. Do yourself a favor and get a free PCR test at CVS rather than wasting $150 on this infuriating racket..TexwardoVersion: 1.32

Great idea, poorly carried outThis is for people who need to get tested for COVID. Yet, there are so many steps, that of someone actually did have COVID, they would not have the strength to download the app, make an account, unlit all their information, agree to the many pages of documents, navigate to the website, sign into their new account, agree to more documents, allow access to the microphone, allow access to the camera, answer more questions, and wait even longer to be connected. This is my experience, and it completely drained me. Additionally, the rep changed the camera from being my front camera, to bring my back camera. This made it much harder for me to do this. Also, the rep’s voice was extremely distorted. Highly distorted. With her accent, she was impossible to understand..AgragoreVersion: 1.36

InexcusableThis is one of the worst products money can buy (and a lot of money at that). Do not, under any circumstance, buy the test tied to this app. It is literally just an Abbott home test except they’ve replaced the instructions with a slow, crappy video system. I spent about an hour in total and many times the actual price to have someone explain as slowly as possible how to use a basic Covid test, including spending over half an hour waiting for that honor. Abbott should be ashamed to be running what’s little better than a basic con job while using CDC requirements to force people to use this rather than a home test that works just as well in a quarter of the time and for a fraction of the cost. Using this pandemic to abuse the public and milk human suffering for profit is immeasurably scummy, and I question how Abbott executives sleep at night. Utterly disgusting..Chocomoose19Version: 1.34

SCAM DO NOT USEHORRIBLE Experience I got the tests at the store several weeks ago when they were available. Then my husband saw on the AA travel website since we had our dream anniversary vacation to Bahamas planned, that these tests can be done virtually by EMED. So we wasted time and energy setting up EMED accounts, and he went first, and got his test done and “proctored” with no problems or hassles, and yay it was negative, and yay results were sent to him, so far so good, but then it’s my turn….. and they tell me (I’m paraphrasing) NOPE WE DONT DO THAT TEST (even though they literally just did the exact same test, same box and lot, for my husband) — WELL THAT WAS A BAD PROCTOR 🙄 (way to take responsibility for their company failures) AND THE RESULTS YOUR HUSBAND WAS SENT BY US AREN’T VALID (although they sure look valid, no one told HIM they aren’t valid, I guess if he had tried to use them, he’d be turned back at the airport or God Forbid when we arrive in foreign country! so FOR SHAME ON THEM FOR THAT!) SO UNLESS YOU WANT TO PAY US A LOT OF MONEY TO OVERNIGHT YOU MORE TESTS THAN YOU NEED, YOU’RE SCREWED. Sorry … I’m not spending one more dime on their UNACCEPTABLE discrepancies and inconsistencies, and am doing everything I can to make sure no one else I know makes the same mistake of trusting them..Jake SpVersion: 1.35

App failedI’ve taken 3 tests with this app, first two worked no problem, this third one however has failed majorly for whatever reason. I do not use my phone at all when the test timer is running I just set it down and come back. I’ve done this every time. My screen locks and when the timer goes off I come check and report my results. For whatever reason this time it took me to the Home Screen instead of the test result and there’s no way for me to get back to it. I tried clicking the self report and scanning the test but it says it’s already been used because I scanned it at the beginning even though it never let me input the results. I got a notification that I had 5 minutes to interpret results and clicked on it and it still took me to the apps home screen instead of the result screen..CassieLS91Version: 1.39.1

Don’t rely on themDelta recommended I use the binaxnow kit, which pairs with this app. I followed the instructions to not open the box until my appointment (which is confusing because you don’t even make an appointment, they’re available whenever). That was a mistake because when I was already overseas and opened the kit, 1 of the 3 pieces was missing (the liquid). They essentially told me i should have bought a second one as a backup and that I was out out of luck and would have to find somewhere else to take my test. Since I only found this out within 24 hours of my flight, as per the testing requirements, I was scrambling to find a testing location that provided a certificate and wasn’t too expensive, in a foreign country where English was not the primary language. Thanks for the added stress to my vacation..CliffDurrVersion: 1.39.1

Navica & eMedI was hopeful this app and proctored test would be super easy, in the end I was just super frustrated. I downloaded the app and created my login info and profile, which was easy enough. The frustrating part came when trying to log into the test. The app simple sends you to the eMed, where again you have to create a login and profile. Then when you are ready to test the site tests your devices for connectivity, camera, mic, etc.. This is where the problems began. I tried to get the site and app to work in unison at least 10 times before getting absolutely fed up and throwing the test away and deleting the app. I ended up going to a test center in the end... Save yourself some frustration until the app and test company are on one platform..Frustrated in AmsterdamVersion: 1.39.1

Often can’t report resultsThe app generally works just fine design wise, but I have repeatedly run into an issue where once I get the notification to report my result, opening the app goes to the homepage showing no indication a test was ongoing at all and no way to report those results. I didn’t close out the app or even leave it. I simply leave my phone on the table next to the card and it falls asleep. If I scan the card again, it says I cannot use the card because it has already been used. I continue to get “submit your results before X minutes runs out” and clicking those notifications simply leads to the homepage. I have burned multiple cards and have no way to record those results. Please fix this!.Tis a good app nowVersion: 1.41

Great idea, poor executionWhile I really wanted to use this for travel purposes and in theory it’s we’ll suited to do so, the outputs from the process (notwithstanding the initial set up problems identified in the first review) are just not what a traveler needs. Some very simple minor changes would hugely improve the product. Three main complaints: 1. The output that is able to be mailed or saved does not identify the time the test was performed. There’s a first screen that displays a dynamic count of hours from testing, but this is omitted from the document that is produced. Instead, the unhelpful “results reported” time if provided. Why? 2. The same output is lacking a place to input a document ID or passport number, even though many travel providers require this info. Why? The live proctors could validate this information in seconds. 3. The output likewise lacks any detailed information about the specificity or sensitivity of the test, even though major jurisdictions (UK) require that information. While I understand the need for simplicity, nowhere are you able to generate a more detailed pdf. These simple additions would benefit many of the travel users immensely, and should be made available..Mdl02006Version: 1.27.1

Great concept but unacceptable wait timeI spent over 2.5 hours trying to get my family of five tests done in London the night before my flight. Wait time was 30-55 minutes each and after an Asian speaker with strong accent guided us with instructions, some of our tests went smooth, but two were disconnected while getting tested and had to call and wait another 50 minutes. After the test we had to wait another 15 minutes for the results and get reconnected again, but wait time was much shorter. While the process was smooth for most of us, the duration and technical fails did not let me give more than 2 star rating. It is 1:20am now and finally going to bed for an early flight tomorrow, all because of the test delays..Gato NicaVersion: 1.31

Avoid at ALL costsDO NOT USE!!! It has been 24 hours and my results are still not uploading on the app. Do not buy the Bovinax test and use it with this app unless you want to cause major stress in your life and ruin your plans. I was attending a sporting event and needed a negative covid test within 6 hours of the game. Everything went smoothly until the results never showed the most important thing needed!! I advise anyone reading this do not download the app. As you can read in other reviews this problem runs rampant. All they do is have some customer service intern copy and paste the same reply with their phone number that is only staffed M-F. If you are taking this test to travel, attend a concert, sporting event etc forgot about going!! I can’t emphasize enough to get your covid test from some other company..Travis WinnerVersion: 1.24.1

WorthlessMy wife and I were in Europe and took COVID antigen tests proctored by eMed on May 22, 2022. The tests were negative and we were told the results would be on our NAVICA apps within 15 minutes. We needed the results to enter the United States the following day. When the results were not showing on either of our NAVICA apps after 4 hours I contacted the NAVICA help line at Abbott and was asked a number of questions regarding our tests. I explained we were flying, the following morning, in less than 12 hours, and needed the results before then. I was told the matter would “be escalated.” The following morning the results were still not on our apps and we had to make other arrangements at the airport. I was notified by email yesterday, May 27, 2022, the results were now on NAVICA. Worthless..Sam92101Version: 1.39.1

Atrocious AppI went through the test as instructed, got to the screen where a countdown timer appears, and the app froze at 14:45. The only option was to cancel and void your entire test. Literally a waste of money, like paying for a snack that gets caught in the vending machine. And keep in mind I was only able to follow the instructions once I managed to navigate my way through the login screen, which you will need to do again every single time you close the app. Using this app ruined my entire day. There are people trying to take covid tests for safety reasons, but can't because the software is incapable of performing its sole function. The company is well aware of the issues in the app, and are choosing to do absolutely nothing about it. Today, I am ashamed to be human. Disgraceful..CatsblackapplesVersion: 1.31

Crazy-making headbangerWell, locked into the process due to upcoming flight, the three of is endured the arduous process of our covid home test. It took one of us two hours to even get to where she could take the test. There were so many bugs on almost every step of the process, we could hardly hear the person at the other end. Too many bugs and loopholes to count. Finally, after 2 1/2 hours, all three of us had our results (please note we were working on it simultaneously and not successively). We were not able to access the results on the app, but received an email with an encrypted pdf that we were not able to upload to the airline portal because it was encrypted. Keywords: #crazymaking #patience #incompetence #technightmare.MEB108Version: 1.34

Painful Experience, tampered kitsPurchased two at home test kits... let’s say it was NOT a good experience. The first one showed an inconclusive result after disconnection from the proctor. I was forced to find another in person site test from another company that worked flawlessly. During the second test, the adhesive sticky did not work as it should.. resulting in my partner also having to purchase an alternate test method. I asked the proctor if that individual could contact customer service to refund the test kit price as the issues were seen first hand... of course it couldn’t be simple and I was told to contact and call another backlogged department for a refund. Beyond ridiculous after wasting 70 dollars and an hour plus on two flawed, tampered, terrible test kits..ALMex22Version: 1.35

Horrible flaw in appTook a test so that I can move into my college soon. The app told me to wait 15 minutes for my test to be completed. It told me not to close the app. I went to another app, LEAVING THIS ONE RUNNING IN THE BACKGROUND. Went back to the NAVICA app, and saw it logged me out. I logged back in, and all of the testing instructions were gone. The timer was gone. Thought ok, I’ll just redo it, however the app already marked my test as used. So now I have a completed test with a negative result, however no way of showing that in the app since I can’t input it. I still have one available test, however it would be nice if the app did not log you out if you are merely just leaving it running in the background, and removed all of your progress..Not good, horribleVersion: 1.31

Amazingly bad app designAs others have mentioned, it seems impossible to actually get past the legalese to create an account and use the test. It is because it is so poorly made, but it is possible. You can’t get to the accept button because you’re looking at a scroll box within a scroll box (stupid, I know). To get by: scroll ALL the way to the bottom like a normal, sane, person would expect to. When you can scroll no further (because the “inner” box has reached its limit) you can get the last little distance by scrolling your finger along the very far right edge of your phone screen. That will move the “outer” scroll box down and get you to the accept button. It is almost criminally stupid..ThumpsterVersion: 1.41

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