PlantIn: Plant Identifier Customer Service

PlantIn: Plant Identifier Positive Reviews

It’s pretty good, but not greatI like the apps reminders and the interface is cute and simple to use, I just dislike that you have to do a little bit more digging to find more information on your plants and that there’s no separation between your wishlist of plants and plants that you actually own (I guess I could just not put things on my wishlist...). The only thing that could make this better is if I could use the pictures that I took of my own plants to differentiate between them in the “my plants” tab (which would be helpful if you have multiple of the same type of plant in different areas because some were having problems that others are not).... but overall it’s a pretty decent app..PetiteaudioVersion: 1.12.3

Thank you!Over the last couple of years I've been adding houseplants all over our home. It's hard to keep track of all the watering and fertilizing... I downloaded the app to help me track everything and give me plant care advice, and it's been awesome so far. Feeling like a plant mom now. Recommend the app to anyone who is a gardening enthusiast or wants to become so. Also, it's helpful for those who have no idea on how plant care works - the app gives detailed instructions and cure plans for various types of issues. I downloaded the paid version for myself, because I wanted to immediately try all the benefits of the service. In this version, an unlimited number of plants in the list are available, an unlimited ability to recognize plants, expert help and cool wallpapers for your phone. The program has never let me down, although I have used it at least three times - my house plants did not want to bloom in any way. The guys told me what I was doing wrong, I followed the instructions and was able to cure my pets. This is very cool - if not for the detailed answer from the experts, I would most likely just kill my plants. And so - now they are blooming, standing next to me 😃.Shandara WightmaniuVersion: 2.0.3

It would be 5 stars if it worked like the ad showsI do love this app.. but I paid for the premium version and almost immediately got it refunded because it didn’t work how the ad showed. In the ad it showed you could scan the plant and it would tell you if it needs more water or not. After getting the app and looking through it I thought maybe I needed the premium for it to do that. I got the premium and was sad to find that the premium only added the ability to scan the plant to identify any diseases or sickness it may have. But there was no way to scan to see if it’s over watered or under watered like the as showed. I still use the app cause it does help me keep track of when I should water each plant and scan to find what type of plant it is and learn a bit more about it. I am just very disappointed because I was excited and mainly downloaded the app for the ability to scan to see if I’m over watering or under watering my succulents. I hope the app will soon be updated to have this ability like how the ad shows. If that change is made I’ll bring it up to 4 stars! If you don’t have to pay for it since it doesn’t mention that part in the ad then I’ll give 5 stars!.RepunzelsNightmareVersion: 3.2.3

All the info you needMy husband and I bought the plant for our son 3 months ago. He wants a dog, but we decided that he still needs to learn responsibility. The agreement was that if the son can take care of the flower for a long time and he feels good, then we will buy him a puppy. Our son is a very kind boy, he tried very hard, even talked every day with his flower. But something went wrong. First, yellow spots began to appear on its leaves, and then they began to fall off altogether. Our son was crushed, he became attached to this plant. We didn't know what to do in this situation and how to help him. Then we downloaded Plantin. To be honest, we didn't expect it to help. But how wrong we were! The experts were able to figure out the problem simply from the photo and told us in detail about the reasons for its occurrence and how to fix it. Besides, they helped us draw up a care plan for the future. The leaves of the flower have stopped falling off and in general, it looks much better. Our son is very happy. Thank you so much!.Taydra RafflesvkVersion: 2.0.3

My loveTo tell the truth, I started growing plants quite recently. I've always liked it when there is a lot of greenery in the house. It is pleasant and pleasing to the eye. The room immediately looks much more comfortable. But I was scared that I would not be able to cope. I have no acquaintances who could explain how to properly care for them and what to do if they get sick. But I downloaded this app and everything turned out to be surprisingly easy. They drew up a competent plan for caring for my green pets, which saved me from unnecessary worries. Also, I am a very forgetful person, but there is a possibility of reminders. Notifications come regularly and without interruptions, so there is simply no way for me to forget about something. Now my house is full of greenery, and you can say that I live in my dream home. I am very happy, thank you very much for a stress-free life. I hope that I will not have any problems, but if they do, I know who to turn to..Richy IvakhnovuedqyVersion: 2.0.3

Best app everTo be honest, I have never developed plants. I already thought that there was some kind of evil eye on me. Whichever plant I buy, it always withers after three months, even if it was a succulent that hardly needs watering. It seems to me that only a cactus would not be wilted, but I do not really like cacti. So I kept trying and this time I got a ficus. I found out the seller all the details about his departure and did everything right, but the ficus also began to fade. I was already completely desperate, but then I found out about this application. I photographed my plant and the experts helped me solve the problem. It turns out this time it was not about me. Pests have started on the ficus. It's good that they helped me to cure my plant and get rid of them. Now it grows further. I hope everything will be fine with the plant. What a pity that I found out about this app so late. I could have saved all the previous plants as well..GawucnfyiVersion: 1.13.1

Very goodI was recently presented with a small money tree. I really wanted to raise him. I watered it a little and exposed it to the light, but it still didn't grow. I tried to change the exit strategy, but it still didn't grow. I didn't understand what was the matter. It took a long time but it remained the same size as it was when it was presented to me. Then I downloaded this application and asked the experts what was the matter. It turns out that the pot in which this plant was presented to me was too big for this and it spent too much energy on the development of the root system. Because of this, Ratsenia did not have the strength to grow at all. They explained to me how to transplant plants in great detail and I was able to transplant it into a smaller pot. Immediately after that, I noticed how it started to grow. Many thanks! If I have any other problems, I will definitely contact the experts with them..ElikopostotiqVersion: 1.14.0

Saved my plantA money tree is growing in my apartment. To tell the truth, it has been growing in our house for as long as I can remember and there were no problems with it before. But recently my cat dropped it. The pot broke, but the plant itself was not badly damaged. I transplanted it into a new one and thought that everything would be fine, but its leaves began to fall off, which made me worried. Then I wrote to the experts in this application and they helped me find the problem. It turns out that I did not pick up the pot correctly and the roots began to rot. They wrote detailed instructions on how to revive them. So detailed that even I, as an amateur, managed it. On their advice, I changed the plant care plan a little more. I love to see how the actions I take help the plant. Previously, it just grew and I did not notice it. But now I think gardening can become my new hobby..Charlei SetchellyhVersion: 2.0.3

GutI have a few plants, everything was fine with them until I left them to my friend to look after him while I went on vacation. After that, the plants began to feel bad, they began to fade, one of them turned yellow almost completely. I tried to look after them as before, but they did not bounce back, I did not know what to do and what happened to them. I tried to google what they got sick but found nothing. All advice turned out to be inappropriate in my case. Then I downloaded this application, uploaded photos and experts were able to identify my problem. They told what to do in this situation, drew up a treatment plan for the plant and they returned to normal. I am very happy. Thank them for that. Plants have been with me for a very long time and I would be upset if they wilted. I will not leave them to this friend again..Dood1324667Version: 1.14.0

Helped me a lotI had one dream for a very long time. I saw how one girl herself grew an avocado on her windowsill. It looked so cute that I really wanted to try it too. For a long time, my bones did not grow and I did not know what I was doing wrong. In the end, one still took root and I was in the 7th heaven with happiness. I ran around with this avocado sprout, substituted it in the sun, and did everything as they write on the Internet. But after a while, he began to look worse. Its leaves dropped and became covered with yellow spots. I was depressed. Then I downloaded this application and experts helped me find the right care for my plant. And everything worked out! What's more, they told me why my other avocado seeds didn't sprout. I tried to follow their advice and things went much better! Hopefully, soon I will have a whole grove of avocado on my windowsill!.Sharlene BartgbtjkVersion: 2.0.3

AmazingTo be honest, I'm just a disgusting gardener and I don't even know how I ended up with a plant. I was just shopping at the supermarket and decided why not. After all, what can be difficult about that? But it turned out that there are a couple of nuances. My plant started to wilt. I thought that I would not care, but this fact really upset me. Then my friend advised me to download this application. I sent the photo to the experts and it turned out that the plant was infected with pests while still in the store. I was shocked. But they helped me find care and cure it. Now it is growing, standing next to my laptop and pleasing to my eye. It turns out I'm not as bad a gardener as I thought. If it were not for the experts from this application, I would hardly try to start the plant again. But now I know that if there are problems, PlantIn will help me..Woodland DuckhamuljboVersion: 2.0.3

BobAll my life I have only grown cacti. All my other plants were withering away. Even if friends went on vacation and asked to look after their plants, I managed to do something wrong. But something changed and I wanted to try to start my plant again. This time I was serious. I know the problem is that I keep forgetting to water so I downloaded this app for reminders. But then I decided to try out the care plan feature and loved it. It turns out that there are much more nuances than I thought, and simple watering is not enough even if you do not forget about it. I am glad that I turned to the experts for help this time and I will do everything right. Plus, I can be sure that thanks to the notifications I will not forget about the regular maintenance of my new plant. Thank you so much!.ДагРеVersion: 1.14.0

👌I was recently given an orchid. I have wanted this flower for a very long time. I really liked that. I was told how to care for it and I tried not to water it too often. And everything was in order, but then healthy buds began to fall off. I was very upset because I wanted the flower to bloom. I asked my friends for advice, but no one could help me. Nobody faced the same problem as me. Then I downloaded this application and I was told that it might be that the water I was using was too cold. Water for irrigation should be soft and at room temperature. It is true, I took water directly from the tap and did not monitor its temperature at all. I tried to defend the water and then the buds stopped falling off. I hope when new buds grow, I will not repeat this mistake. Thank you very much. I didn't know that this happens..Ivanoch1973Version: 1.13.1

CoolI have an indoor potted citrus tree (grown from seed) that has a great sentimental value for me but that I have cared for improperly and it has been in very bad shape. I have somewhat improved in my care regiment and it has recovered but growing very tall and spindly, and now it has reached some 180cm in height and bumping in the ceiling of the windowsill. I had so many questions. Should I prune the plant? Or transplant somewhere outside? How much light and warmth is necessary for the cutting at this stage? I keep it at the windowsill but the light is muted and the weather cold. Would adding artificial lights help at this stage? I tried to find answers on the forms but to no avail. Then I downloaded this app and found all the answers I needed there. The experts explained to me in great detail everything that interested me and made a plan for leaving for the future. Many thanks..LandhcnVersion: 1.14.0

HiI have a colleague at work, she is fond of growing house plants. She talked so fascinatingly about her hobby that I also got fired up with this idea. But when I bought myself a plant, it got sick almost immediately. I didn't know what to do. I turned to my colleague for advice at first, but it turned out that she herself is not very versed in ratios. She just used this application and on her advice I also downloaded it. Experts analyzed my problem and found ways to solve it. They also helped me draw up an exit plan and now I'm not scared. I am sure that if I have any problems with plants, experienced experts will immediately help me to solve them. I bought a few more plants and I hope that I will become the same avid gardener too. I'm already in anticipation..Flesh8765Version: 1.13.1

GoodI bought a house plant that was labeled as Calathea a few months ago and it was doing fine. I recently moved house and therefore moved the plant's position and it's started dying! The plant was floppy, the leaves were dry and shriveled. Some stems have dried up completely. I’ve googled it and I was not even sure mine one was a Calathea as it didn’t look like the photos. I’ve tried to care for it by myself but have not seen any improvement. Then I turned to the help of this application and experts helped me find the right care for my plant. They told me what I was doing wrong and how I can fix it. Thanks to the fact that I followed their advice, the plant came to life and looks like it is even going to bloom. Thanks to the experts, they helped me a lot..Elena Zakharova87Version: 1.13.1

Cool tool but shady subscription modelTotally love the idea. The app isn’t bad. But I downloaded it thinking it might possibly be helpful, and it wasn’t helpful enough so I cancelled it. (Mostly my own fault it wasn’t helpful, but who cares? If it isn’t worth it, it isn’t worth it—even if it’s my fault) Then I get charged again. Somehow they have the setting so I only have an obvious option to cancel the one type of subscription, but they maintain the monthly fee. I had no idea until they charged me again and I had to dig around to figure out that it was a monthly fee I somehow hadn’t noticed. Cool app, crappy subscription ethics. I won’t be coming back..Word game fan girlVersion: 3.6.3

Missing features that would be importantI got the year subscription, thinking That the additional features would have been more developed. I was disappointed to find that the cure disease diagnoses for all plants are pretty close to the same. Which is fine, because that part seemed a little too good to be true. The part that really upset me is that not one plant care description notes the light requirements for the plant. I have had to look those up on google. Which for a plant care app, is pretty disappointing. If I could, I would get my money back and invest it in another app. That being said, the care reminders are helpful and the identification feature works pretty well..ChloeDaemonVersion: 1.11.0

Très bonne appJ’adore cette app elle est trop bien elle nous aide à savoir si nos plantes vont bien ..Love planteVersion: 3.8.2

Super useful appExcellent design and user friendly. useful for keeping plant watering healthy, organized, and for learning about how much each plant needs. In particular, the fertilizer reminders are great. Specific directions for watering, and easy to use for tracking when to do what. Whatever else you might read further down, understand that these are comments for the app to improve, having already given the app an A+. I expect a lot of it because it has become so pragmatic to have it be part of how I keep my plants healthy, that I want it to be even better. It’s the best app I’ve seen for what it does best. Tracking indoor plant watering, compiling, organizing, fertilizing and cutting. Info info info. Things that can be better - Their premium access disease analysis needs to get better. I have full premium and their advice when I provide details and good pictures, lacks solid advice. I would like the access to what to do when something goes wrong with a plant to be more precise and to get more love support. Second- Sometimes their accuracy on plant identification is not yet 100%. I believe that with more users and time the app and it’s algorithms will improve drastically, but this is often not perfect. That said, it’s 85% accurate, in general, so far. Third - there is no access for cannabis plants. I am Canadian and I am legally allowed to grow them, so why does the app fail to help me on growing these also? A potential gold mine if it were introduced into the app. There is no plant app elsewhere that does this. Finally, fourth - it is useful for indoor plants only, and does not provide any details for expectations for how to tend to outdoor gardens or plantations. If it were able to synchronize with the local data of a users area, it could potentially offer advice re: watering, placement of plants, fertilization and propagation options, etc, easily into its interface in a way that could also potentially sense the users interior and exterior environments. Also a huge idea if anyone wants to follow that up. If the app listens, they might try to manage incorporating a number of ways a user could provide both more information to its system and more uses for it in a more explorative and exciting way. I believe this app has a huge heads start. 95% of my flowers and plants inside have survived and flourished since I starting using this app. And those that didn’t survive, I would blame on myself having overwatered or been oblivious of their care. This app has been a huge help. Get it..DanfrayneottawaVersion: 2.0.1

J’adoreJ’adore j’adore j’adore cette app est géniale! Merci PlantIn!!.JaimelesjeuVersion: 3.8.2

Excellent AppAccurate, helpful, easy to use, I have a ton of happy plants now..Roll Over DonkeyVersion: 3.6.3

CoolIt’s makes me happy.GhjfndVersion: 3.2.3

Great idea but doesn't identify properlyI really regret paying for the lifetime subscription considering how often it misidentifies or can't identify a plant I'm curious about. Beyond that, I love it, but I wish it was more accurate is all..Kai StarkeyVersion: 3.2.3

Excellent!!Proper care instructions and identification features are wonderful!.GillianDaSilvaVersion: 3.2.3

UnrealThis is so freaking cool. Congratulations to the entire dev team. You’ve taken planting to the next level..Sammy TenusVersion: 3.2.3

Identify plantIt helps me identify a plant if ok or not.TeenaWattersVersion: 3.2.1

Plants.Please help me save my plants.Yun'etVersion: 3.0.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.8.4

PlantIn: Plant Identifier Negative Reviews

Really Difficult to Cancel SubscriptionI am not one to typically leave reviews, but this has been especially challenging for me and I hope that the company can read this and make some changes or someone else who is passionate about plants and wanting to learn more can proceed with caution. I really support the idea of the app, and think that with some changes to the payment system it could be a helpful idea,However, I have been trying to cancel my subscription for many months and the app would continue to charge me weekly even when under the settings of the app it says I am not subscribed. So, that means there were many months that I was paying for the app and not able to use it. As a student who budgets my time energy and finances extremely meticulously, this was infuriating at times. It felt violating and really shady. I ended up needing to contact Apple to be sure that my subscription was removed. This was gas money, food money, and how I was supposed to meet my basic needs. I do not have nine dollars for times a month to spare for a "donation" I did not sign up for. Very disappointed in this - maybe The company could issue me a refund as I was not able to use the app during the time that I was paying for it. if that happens, I would be happy to make an addendum to this review. Otherwise, I recommend highly against purchasing this app..EvergreenEmilyVersion: 3.2.3

Be aware of in-app purchases!I am told after the fact that in-app purchases are processed separately, and they do not issue refunds for erroneously made purchases!! Unfortunately, I can’t say that I have had much opportunity to make use of the app yet, but so far it seems adequate. I do, however, take issue with the response I received when I asked for a refund of a extraneous billing. I signed up early Jan for the free 3 day trial. Before I was charged anything, I upgraded to a lifetime subscription and was promptly charged. A couple days ago, I received a receipt for two separate charges in addition, which reflected two separate weeks of subscription on top of the lifetime subscription. I immediately sent a message inquiring about the charge to which I received this response: “The lifetime account is a one-time in-app purchase so it won’t be listed in the subscriptions list while the subscription is a recurring payment so they are processed separately. …Please be advised that according to our Subscription Policy, all purchases are non-refundable. Please be advised that agreed to the terms when you paid for the subscription. We are sorry if this brings you any inconvenience and would like for you to consider making use of the situation by trying out our service.” I received a similar response when I attempted to clarify the error. BE AWARE!!.MissjdayVersion: 3.6.3

Updated, do NOT recommend, waste of moneyThe app is helpful. The watering schedule has improved the health of my plants and the ID feature works well. The sickness diagnosis does not work very well and the notifications only show up about 30% of the time. The notifications were the biggest selling point for me and now it’s hardly worth it. A notification app where the notifications don’t work isn’t worth $50 to me. Update after about a year: notifications never work. I’ve reinstalled, checked settings, there appears to no explanation for why I never get notifications for when to water/fertilize. This morning I tried to identify something growing near the base of my ivy and as usual, the automatic identifier didn’t come up with anything. I started a message to the botanist for help and every time I hit send got an “unknown error.” This happened about 6 times, restarted the app, same error persisted. Eventually, after hitting send, I was directed to the page asking me to pay $20 for help service. Apparently my $50 premium lifetime membership doesn’t include help? This overpriced, broken app keeps asking for more money for what? Additional broken services? Reduced rating to one star..Brian.hysonVersion: 3.8.2

MehOk well I was kinda ok with this app. But now I’m not for it. I have been trying to figure out how to. Cancel it because I thought I was in a 7 day trail. But I can’t figure out how to cancel it. I also sent a ticket in under my feed back and it kinda strange how that tab worked just fine until I asked how to cancel. Now I can’t read the message they sent to me nor I can I send any messages under the my feed back. There is a 2nd tab that I can send message threw call feed back (not sure why they have a feed back and a my feed back tab) I can send comment’s threw the feed back but then they show up in the my feed back as a closed ticket. So yeah looks kinda of sketchy when this happens right after asking how to cancel. So the app is ok, I am kind bummed that I payed for it though since paying for what i thought was a premium membership did not give me full access. The stuff I was interested in, it is asking me to pay more money. The information that the membership is giving me is stuff I already know about my plants because I googled it..TeaformylovVersion: 3.8.2

Subscription wouldn’t cancel and kept charging me $8 a weekI’ve never given a bad review of any app ever. I’m so mad! I had been really excited about this app, but immediately found it didn’t fulfill what it had described to be able to do. So I immediately canceled. When you cancel a subscription during the trial period, it should NOT keep charging you!!! I canceled my subscription in the trial week (the SAME DAY I first used it) after finding this app did not fulfill its claims. They have still been fraudulently charging me $8 a WEEK for an app that was of NO USE to me and therefore had canceled right after signing up. Ive written them to ask them to look into this and to please refer to their records more carefully and refund these unauthorized charges going all the way back to May. I again tried to cancel again, but have no guarantee they won’t keep charging me. I found out I’m not the only one this happened to. I feel cheated and tricked. I’m considering a lawsuit if this is ignored if even for the principle of the matter..BhaktiHouseBandVersion: 3.2.3

Save your money. Google lens is more efficientI tried to identify several of my plants with this app, only to get the response “try a different angle” or “move closer.” Tried multiple angles and basically crawled inside the plant to take the picture - still couldn’t get proper identification of my plants. I don’t have crazy exotic plants that would be exceptionally difficult to identify, yet this app failed at every attempt to identify a plant by taking a photo. I attempted to send feedback through the app twice. That was ignored. I saw the support email address on one of the reviews here so I forwarded my initial emails to that address. What I received was a canned response from someone who obviously did not read my emails because their answer to my predicament was to use the “take photo” feature. IF my emails had been read, they would have seen that’s how I was attempting to identify the plants in the first place. I had a family situation to deal with so checking emails from a worthless app was not top priority. I received an email from Plantin 4 days after they finally responded to my emails that “since they hadn’t heard from me in awhile, the ticket was going to be closed.” Conclusion: customer service is just as unhelpful as the app. ***If you simply use Google lens, take a photo of your plant and in the text line, write “care and watering” or something similar, you will get much better information than this app provides.***.Mitchell233Version: 3.8.2

Read ALL Reviews before Purchase!!!I suggest that people always read ALL reviews before purchasing anything online!!! Protect yourselves people!!! I can get better results from google for free! I scanned a sick Aloe vera plant and the app identified it as a pineapple plant. I tried several times from different angles and got the same result. However it did correctly identify a healthy Aloe vera. There is absolutely no way I am going to pay for an app that does not allow me to try ALL of the features before purchase. Besides that, this app is way too expensive. I will throw the plant away and get a new one before I pay $7.99 a week!!! After reading Several of the ratings, I don’t see how it can be 4.4 stars. Too many issues with people having to pay extra for features that are NOT included with the subscription. Seriously???? If I’m paying for a subscription to something like this, I better have ALL of the features available to me, especially at this price!!! I think this app is a money scam!!!.Shelly7066Version: 3.2.2

Cancelled same day downloaded it!I had cancelled the subscription the first day I downloaded it because they had so many days of a free trial offer first. I tried it right away and it kept scanning the incorrect plant data. Tried manually and it still gave me the wrong plant. They suggested I put it in more light, so I did. Sorry if I’m not going to take and carry my heavy plants outside because the app isn’t reading the plant correctly. I wasn’t going to mess with it, so I contacted the app company and told them not to charge me, that I don’t want the app. They then offered me just some more suggestions to try. They refuse to credit my account since the payment went through right away, even though I contacted them immediately. If you have the money to spend then this app is for you! But they charge for everything. I had ask a question on why one of my houseplants leaders was turning yellow and they charged me $20. To each their own but I don’t recommend this app at all!.Fun for kids :DVersion: 3.8.2

Misleading subscriptionI actually have never left a poor review for any app. I was super disappointed. I intended to pay for 1 week of use for $7.99. I went inside the app and clicked to cancel my subscription, only to be charged weekly for 6 more weeks $7.99/week—despite the fact that my cancellation was listed in my app account. I experienced around $50 of charges after I cancelled. I ended up canceling through my Apple account instead. When I contacted the company, they said the cancellation button in the app is only for “internal statistics” and that all purchases are nonrefundable. Convenient way for them to take advantage of those who think they cancelled through the app. If it doesn’t officially cancel the subscription, they need a notification letting the user know they also need to cancel through their Apple account. Taking advantage of subscribers & not honoring every customers’ experience is a deceitful way to create revenue..Bls.77Version: 3.6.3

I’ve asked for money back haven’t got itI’d like my money back and to change the stars. It told me It didn’t recognize ANYTHING 100% of the time. Then the ones that I triple, quadruple checked finally came back as the w ring species 9/10 times. Other than simple things Like Basil (not not specific branch of species) same with every other plant I looked up off my own- I have many! And they ALL said they didn’t know what they were until in tried and tried again just to find they were rarely partially right. Why try at a Plant hobbies app if you’re not into it? Plus the app gives you zero to little help on what to do if you’re actually looking for further information for your plant other than giving a water. Even then... identify your plants and it will show you when to water FROM THAT DATE... no other information. A plant app could always take about propagating, shearing, giving, diseases. But it gives a range of not much for $50?.JaxabooVersion: 1.9.1

Fake AdsThis app advertises that it can tell you what is wrong with your plant by taking a photo however that is not the case. You take very detailed photos of the issue and the app only gives you back suggestions and you have to press on what seems closer to what you have. Most of the time the options it gives you aren’t even close to what you took. Terrible programming on their end. Then of course it’s a paid subscription for you to get that feature, but it doesn’t work. So next step is to contact one of their experts. WAIT that’s another subscription to be able to talk to someone so they can tell you what’s wrong with your plant. You know what does similar work to this app and it’s free? Google. Just search what could be wrong with my plant and do the work. Since this app makes you do the work anyways. Terrible app, all these 5 stars must be purchased or something cause no way people actually found this app helpful..Luckyspin956Version: 3.8.1

Waste of MoneyI don’t normally write reviews for apps but felt I needed to in this case because I feel like this app is one big con. You only have 3 days of the free trial to make a decision if you want to sign up for the paid version and you can’t really evaluate the app in those 3 day. I stupidly paid for the lifetime subscription at $49 and regret it. For $49, you essentially get an app that remind you to water your plants that is it. One of my plants started to wilt and I tried to use the “Ask the Botanist” option but was going to be charged $19 for that one question, really? What does a paid subscription get you? Apparently nothing! There are so many paid ad-ons even with the paid subscription, which to me, feels like a big scam. I’d love to get my money back but the app doesn’t even offer any kind of customer service. Don’t waste your money on this app. There are much better free and paid plant apps out there..Ej_scoutVersion: 3.6.3

Everything Costs MoneyDo not download this unless you have a bunch of money to use all the features. Everything costs money. Also there are no refunds associated with this app. They will tell you to contact Apple for a refund but Apple can not give refunds because in this apps subscription terms is stated in capital that with any Digital downloads there are NO REFUNDS. They will send you in circles, when I brought this to their attention they didn’t even acknowledge it. Also I paid 71 dollars for a premium subscription and when I verified that I wasn’t going to be charged any other fees I was told I didn’t have a subscription. So I have no clue what I even paid 71 dollars for truly because all the features have other costs. DO NOT DOWNLOAD OR PURCHASE UNLESS YOU ARE MADE OF MONEY AND SERIOUS ABOUT PLANTS. This is a trap to get money, period. I have realized that basically I fell for the trap and just have to deal with that!! DONT PURCHASE, SAVE YOURSELF!.Rene NixonVersion: 2.1.0

Billing issues—read if you are still being billedI did the same as many of you. Put in to cancel my membership on the app. I reached out to customer service and they stated that the cancel my membership area on the app us just for their purposes and does not cancel the membership?!? You have to go into your settings, manage devices and subscriptions and cancel in there. This is extremely misleading. They are trying to scam people out of money by making you think you have cancelled your membership but you haven’t if you did it through the app. I have requested a refund through apple but we will see if that works or not. RUN far from this app. It doesn’t work anyways and is scamming people out of money as many that have had issues are not pushing them for resolution. You need to dispute through apple. Maybe apple can get this app shut down for their fraudulent billing practices..Suzyq220822Version: 2.0.4

Can’t identify any of my plantsI don’t write app reviews often, actually ever. However, I was really excited to get this app and I got a targeted ad on Instagram for $20 so I thought “yes I’ll try it!” (BTW I’m 40-something, pretty app-savvy. My husband is a tech guy and we’ve been apple iPhone users since the very beginning.) Since purchasing it has not identified a single plant of mine correctly, I know this only because I still have my plants in the Lowe’s labeled containers I purchased them in. The app continues to tell me to “move phone closer” or “ it looks like a plant” but never actually identifies it. Sometimes it will identify a plant but by the incorrectly. I’ve tried it on 4 different plants so far. I purchased to help a dying succulent. The app thinks it’s Spanish moss lol, which it isn’t. So not knowing what it is the app can not tell me why it’s dying, soil, light, water, fungus… I am REALLY glad I only paid $20 and not the full $100 or whatever the full price was. I’m hopeful future updates will correct and improve the functionality of the app. I think it’s a great idea if it worked but so far google has been 100% better. Giving a 2-star because I do like that I can type in my plant’s species and save it to read the info at a glance..Missy-MayVersion: 3.4.0

If you don’t buy the subscription, the app is worthlessThis app stalked my IG feed so I thought I’d try it. The app is free but some of the features within the app are not. For example, to determine the type of plant you have, is free. However to determine how to care for the plant requires a subscription. I didn’t buy the subscription. Unfortunately because I didnt buy the subscription, the app no longer functioned properly. The app would no longer allow me to use the function to tell me what type of plant I had and instead the would simply freeze on the subscription page. I would close out of the app all together and log back in. I did this several times but to no avail. I would take the picture of my plant and ask it to tell me the type and instead it would take me to the subscription page and freeze there. This app isn’t worth the trouble hence my one star..T. SmallVersion: 1.11.2

A bit misleading…The idea of the app is good, however the ad seemed as though with the premium subscription you would be able to diagnose a plant that may be having issues. This isn’t necessarily the case… it does have an option to submit photos to diagnose, but it only provides possible issues. I’ve done this for 3 different plants and NONE of the issues it provided were the actual real reason for the sick plant. You can submit for additional assistance, however that’s an additional charge each time. Also, they want you to pay each season for seasonal tips for your plants. So, the premium subscription is essentially just to let you know when it’s time to water your plants, which for me isn’t necessary or worth the cost. I personally haven’t found much value in this app..DollyndoniVersion: 3.6.3

Not for use outdoorsWas pretty excited when I found this app. I have three acres and planned on using it around my place to identify various plants growing wild to make sure non of my livestock had access to anything toxic to them. But the first plant I went to check came back with no result. I tried a few times then found a few more of the same plant and tried those thinking maybe that particular plant was just a bad example. After doing 4-5 with varying results of either non found or multiple possibilities, non of which looked similar to me. I don’t keep house plants so I can’t review if it’s better for that or not. Maybe it’ll get better with time I bought the lifetime deal so I guess we will see. If you have the idea of wondering around checking out wild plants I wouldn’t recommend this one..Kaorder59Version: 3.8.2

Waste of money!I downloaded the app for help in diagnosing the plant I received from my work when my mother passed away. I wanted to replant it but didn’t want to kill the plant if I needed to wait so I tried three separate times to determine what kind of plant it was and it gave me a different type of plant each time. I don’t have a green thumb so I relayed on this app to help me because I didn’t want to lose this plant. I subscribed for the first week to see if paying for a week might help in this plant diagnosis and it didn’t. I turned right around and canceled my subscription but yet I’m still being charged the $7.99 and when I try to check my subscription status in the app, it just says “cancellation initiated” and won’t let me go anywhere past that point for any date of cancellation or confirmation. I just wanted help instead got another app after money..KrashKrissyVersion: 1.15.8

Save your moneyIf you’re curious like I was, do the free 3 day trial so you know what you’re buying. I was tempted to do the $50 one-time lifetime subscription (loads cheaper than $40 every year, right?). But thankfully I decided to try it out beforehand. First thing I tried to do was snap a photo of my senecio to identify and it failed. It thought it was a Calla Lilly. I searched for the plant type since I did know what it was, and have been having trouble with it. The photo-taking to identify problems was not helpful. So I figured I’d try the “ask a botanist” feature, only to find out that costs extra beyond the subscription. Sorry, no. I’ll just stick with trying to google my issue. I may have kept the app if the ask-a-botanist feature was included with the subscription, otherwise it doesn’t warrant a subscription model, maybe a one-time purchase of $5..Reb8198Version: 1.14.0

Does not identify plantsOverall, download a different app, there are so many plant identifier apps and this one is not worth it. I had the 3 day free trial but got busy and didn’t thoroughly check the features in the app, or read the reviews. I went to delete it on day 3, but they got me with the $20 lifetime package. I figured it can’t be that bad… well, if you already know the name of the plant, then it isn’t so bad, but if you don’t, then good luck trying to get it identified through the app. It couldn’t identify almost all of my house plants (and I have over 20) and one of them wasn’t even in its system at all! If you can manually enter the plant name yourself, then the care plan and information seems to be pretty good so far. Guess I have no choice but to keep using it to get my money's worth lol.Na990183749Version: 3.7.2

Super disappointedThis app has great features that work well but you can never see when you’re being charged what you’re being charged for and why. I even tried to speak with support and they were no help. I paid $20 for what I thought was a subscription but it was to change how I view the app for 3 months. I asked for that $20 to be applied to my subscription, after I already paid $7.99 for the weekly subscription. So I could move forward with the app and continue use. No direct answer or response. Even a simple “no, we can’t do this for you” would be great. Instead I received an automated response. So, I Tried cancelling my subscription and taking my payment info off of the app but I’m yet to receive a confirmation page saying it’s canceled or an email saying my subscription has been canceled….02579947361Version: 3.2.3

More like a waiting period than a trial periodI signed up for the 3 day trial, because I was super excited to see if an app might really help me not kill every plant that finds its way into my home. However, there is literally nothing you can do during the trial period. Assuming you water your plants on day 1, which is the only option if you expect to use the watering schedule in the app, you won’t water them again during the trial, so you can’t see how the app helps you remember to water. If you try to diagnose a plant or ask a question about one of your plants, you get a message that says you must wait until the trial is over and pay for a membership before using that feature. It might be a cool app, but I’ll never know, bc I won’t pay a chunk of change for something I don’t even know if I’ll like. Big disappointment..Urbanhippie12Version: 1.15.2

Worst app everThis app is an expensive timer with some articles you can get on google for free. Beware of useless in app purchases and horrible customer service. I paid 20 bucks to speak to a specialist that gave me useless advise I already knew. There was nothing they said that was worth it. I even accidentally submitted a request twice because I didn’t know the first one went through. No confirmation, no nothing. I complained and they said no refunds, no credits for the future. Nothing. To get the app to tell you if my plants are sick is a process and stupid. I tried one of the suggestions on my plants and now all the leaves turned white and are falling off. This is the worst app ever. I already contacted customer service. About three times to be exact. They didn’t help me then and they won’t help me now. Still worst app ever.A greatful manVersion: 3.8.2

Don’t bother with this companyWow I am so disappointed. I originally downloaded this app to try to figure out what was going on with my plants. After downloading, I quickly realized that you could not get any answers without a membership so I subscribed for the free trial. Before my free trial was up I tried to cancel my subscription only to be left on “initiated” and I ended up being charged. I reached out to the company using the “feedback” feature and never got a response. I then tried to email the company and never heard back yet again. I just was charged a second time for this app that I have tried to cancel with and cannot get in touch with anyone. Save yourself the headache and money and do not bother with this company. After reading reviews it seems I am not the only one who is having this problem..Upsetcustomer11111Version: 2.0.4

Don’t ask for expert helpI paid them to help me figure out how to help my sick plant. I have been growing flowers for 20 years. I finally got stumped and needed help. I sent them pictures and explained my issue. The turn around is supposed to be two business days. I didn’t get a response until I emailed going where my response. If I don’t get one I want my money back. I soon got an email this morning that was a simple copy and paste saying how temperamental and care instructions on how to take of my flower. It didn’t even address my flower being sick and how to help it. Just make sure it’s watered correctly, weather and blah blah. If it was that simple I would have my other flowers of the same kind sick and dying as well. 1 out of 6 is sick and dying. I asked for help and I got care instructions like I don’t know what I’m doing..LilkaitVersion: 3.8.2

App developer doesn't reply and they will rip you offStarted a free trial of this app to see if it would be something my wife would like for all our houseplants; the app didn't really work as expected and seemed like it was collecting WAY more data than was necessary for a plant ID app. I ended my trial and moved on with my life. Several weeks later, I see a $30 charge for PLANTIN on my Apple receipts. There's no way to manage your subscription to this app through iCloud - which is a big fail for Apple; why wouldn't that be REQUIRED for paid apps on your store?! Contacted the developer through their website and have received no help whatsoever. You can't even report the app or developer via Apple, not can you request a refund because it's "not available" for the app. Way to really lower the bar on every front....Andrew JeweleyeVersion: 3.1.0

Not accurate at all!I just bought ~50 plants at a large plants sale. I wanted to see how accurate this app was so I picked the plants I knew for certain of the common and scientific names. Out of the 10 plants I scanned (and rescanned, just in case), only 2 were even close to accurate. I say close, not exactly accurate because it gave me 3 potential options and the closest one is the same species but different genus. I gave 2 stars instead of one because it believe the app does other things aside from identifying plants which I haven’t utilized yet so I can’t comment on those. I am vastly disappointed in this app. I’m sure the developers put a lot of work into this app but what good is an app that doesn’t do the job it advertises?.Lilllvet717Version: 3.8.4

Worst customer serviceI tried this app out on 3/27. Tried to identify issues with a plant I was having and it gave me about 12 things that could be wrong. I had signed up for the three day trial but it automatically switches to pay after three days at 6.99 a week. I immediately went into the app about 30 mins later and cancelled. It then said I needed to cancel through the app. I then proceeded to contact customer service that day and tell them I wanted to cancel. I’ve been going back and forth with them for weeks. It’s 4/12 and it’s since been twice that I’ve been charged 6.99/wk. They now tell me that if I want a refund I need to go through apple. I am warning anyone who wants to “try this out”. What a waste of money and my time. They say it’s successfully cancelled now. We shall see..MeesefanVersion: 3.8.2

Didn’t allow me to cancel my subscriptionI downloaded this app because I was curious. My immediate impression of the software is that it is underwhelming and gimmicky. I felt pressured to consult with a botanist, which requires a subscription. So with the promise of a 7-day free trial that can be canceled anytime, I signed up. Mistake. I requested to cancel the subscription immediately after signing up. Instead of cancelling the subscription, Plantin “initiated” my cancellation. 6 days later I received a $7.99 monthly subscription charge. Not a great way to find out that my cancellation was never completed or outright ignored. I requested a refund though the App Store. Immediately upon submission of my claim to Apple I received a notification from Plantin that my subsection was canceled. The whole experience felt scammy. Love plants but wouldn’t recommend this app..D GordonVersion: 2.0.3

Wanted to LOVEI downloaded the app hoping to have help with my plants but unfortunately you can only have help with three of your plants it’ll identify all of them for you but you have to pay $200 for unlimited use or like eight dollars for a weeks worth of use for them to help you with diseases and keeping your plants alive. I can’t afford to pay that much I was hoping for at least a hint to what I could do without having to pay. If you have the cash it’s a great application to use but if you’re limited on funds you’d be better off using Google. I use an app called plant identifier and from there I can Google everything I need to keep my plants alive rather than watching five advertisements a minute trying to even identify a plant. Thanks but no thanks I’m moving onto the next app..SpaGirlNextDoorVersion: 2.0.4

Does not diagnose the problemI had a bad bug problem on vegetable plants and subscribed to the 3 day free offer but diagnosing a problem was not included until after the free trial. So I bought the annal subscription as I didn’t want to wait. First the app mis-I identified my kale that was being eaten by bugs as a different plant which could easily happen as the leaves. were being eaten away. Then after buying the annual subscription I sent 2 photos in and was supposed to hear back via e/mail from a botanist within 24 hours and did not receive a reply. So it was useless. Then trying to request a refund thru Apple was not an easy task either. I got charged twice by mistake as well. They cancelled my subscription so I am hoping I got a refund. Have not checked my credit card statement.Nancyfrom southVersion: 3.2.2

FineIt’s fine. not as good as they’re saying in the description, and definitely not worth my 45$ dollars. the AR scanner worked for two minutes than i was obligated to identify my plants with pictures. also, they couldn’t identify some of my plants or didn’t identify them correctly, multiple time. i had the 3 days trial, it’s been 2 and half, and i already have been charged. i would like a full refund please. did not satisfy my expectations and needs..PhylentropeVersion: 1.3.0

Not worth itI downloaded the app and did a free trial. The app couldn’t properly identify my plant. Which I think is a must. Care tips they provide are worse than free ones on the internet.LlhhfsaajdjvvVersion: 2.0.4

Paid app please don’t downloadPaid app please don’t download, waste of time 🤨.ReewinVersion: 2.0.3

Brazenly overpriced$41.96 per Month?! For a Plants-App? Where is the realistic value? Even Netflix is cheaper and has more expensive content. Zoom out a little bit: I understand that people are working on this product and need food on their table! That's not the point. The point is the context, you can't make a product with it's USP to identify Plants and it costs you 42$ every month. That's 500$ per year, 5000$ in 5 years. I pay even for my Adobe subscription "just" 120$ and have way way way more functionality. The Design of the App is very modern and good tho!.R. AlbertVersion: 3.6.1

It’s not freeNot free and this suckers charge automatically.R1331435Version: 1.10.1

Don’t want thisSaid it was a free appl now they want to charge. Trying to turn off nonsubscribe with no luck.GmudryVersion: 3.8.4

Can’t identify outdoor plantsI’ve tried to use this multiple times on outdoor flora and it never knows what it is. I’m disappointed wish I would have kept my other plant identification app..DainaL21Version: 3.8.4

Very poor.This app did not identify any plants that I photo.!.Fineartist21Version: 3.8.2

Not helpfulI’ve been trying to diagnose some plants we’ve inherited that seem sick and this app is not helping at all.PremdanielleVersion: 3.8.2

Better apps out there for you 1/10The costThis app is so wildly overpriced that it seems borderline abusive. The parts of the app that work (providing a database of pictures to help match plants in the wild) can be found just as easily on other apps, some of them free. The parts of the app that would justify a higher cost (the scanner for instance) barely work at all and you end up just using pictures again. The most expensive membership they offer doesn’t even come with the feature I wanted (ask a botanist) that helps diagnose disease on garden plants, and they charge you an additional large sum for every question (it’s been a while but I believe I was charged $40 CAD the one time I used it). In short, look elsewhere. This is borderline manipulative. There are cheaper options that are just as reliable and the premium features either don’t work or don’t even come with your subscription..Christjahn84Version: 3.8.2

Bad AppThis app is not worth it it does nothing but identify plants that’s it that’s all extremely disappointed requested refund, nope that’s not happening but you can use it now forever. What a load of crap.Mooooola$Version: 3.8.2

Expensive piece of junk.Expensive, recognized correctly 2 plants out of 5. Offer’s you a free week, but charges after 3 days. Annual price from $106 to $29.99? What’s the real price for this piece of junk? Very bad interface. Annual pass $29.99 gives you opportunity to create “unique app style” and the most important option Disease Diagnostic. So, you have to buy the subscription and Annual Pass..YYC-VPVersion: 3.8.2

It’s ightThe first time i got the app i wanted to try to se did it actually worked, i knew which plant it was but i took a picture and scanned it to see if it was accurate. needless to say, it was 60% correct. the plant i had scanned was a dracaena massangeana, it showed me 3 results it could be, dracaena compacta, spanish dagger, or a schefflara (umbrella). i gave another plant a try to see if it maybe was the lighting. i put in a purslane plant. in the app u can check the plants’ toxicity, and if you didn’t know a purslane is a plant you can eat or put into food. the app told me it was “poisonous”. correct me if im wrong but i don’t think something “poisonous” would be edible, or served at restaurants or by food. overall i still think it’s a good app, however this is a few issues i came across within second of using the app..OriginalselinkVersion: 3.8.2

In app purchasesExpensive For an app.Jennaleigh86Version: 3.8.2

Just out to take your money!I thought I had cancelled this a year ago as it was not useful after I paid the first year. But a new yearly fee just was deducted for this year. I was not aware of this, I can not afford this at all. I emailed asking for help and compassion so it could be refunded. They refused and just constantly tried to sell me on a lifetime subscription.!! Very unhappy, will never use again. They only want your money. Avoid at all costs..Minny the pinterest addictVersion: 3.7.2

Stupidly overpriced. Go elsewhereThese developers actually have the audacity to think people will pay $40/month for advice on when to water their plants. Their entire model is based on hoping enough people don’t cancel before the automatic renewal that they can scam them for $10 each week. Then when you go to cancel all of a sudden they will have an offer for a lifetime membership at only $27! Even if this were a good app this is a deeply dishonest and unethical way to try to get as much money from people as quickly as possible. These developers don’t deserve your money or attention. Go elsewhere. There are other apps available that do the exact same thing..JAy*C*Version: 3.7.2

Terrible translation and too expensiveYour translation in French is done by complete idiots. You translated “plant” by “usine” instead of “plante”. Usine means a place where things are manufactured, a big workshop. You charge too much for a poorly translated app..NinaK73Version: 3.7.2

Encore une fois un abonnement payantCe n’est pas gratuit.Catherine StéphanVersion: 3.7.2

Can’t cancel subscription?I downloaded and tried using twice and did t find it useful, thought I had stoped the subscription but they just charged me again. Go into the app to cancel the subscription and there is no option!!.SammyrenzVersion: 3.7.1

Scam!! Be carefulPaid $69 for as it said can get access to ask questions from a botanist. Once you pay it’ll want you to pay $28 for asking questions. Also the scan does not identify plants well. Sounds good in the descriptions but it’s a scam to get more of your hard earned money. Be careful!!.KuyggjvkhbVersion: 3.6.3

ScamDon’t even think to download. It says to try for free but in very smaller letters that you can’t even see they charge you ridiculously after three day’s automatically. Watch out if you download. App Store shouldn’t allow this practices!.GmorpheusVersion: 3.6.3

Nice app but the price is ridiculesNice app, too much general common sense info. Very annoying premium suggestions and the price is totally crazy..RuarmaniVersion: 3.6.3

Not working!Not working!.KielbeVersion: 3.6.3

Wth? Payment processed?Nowhere did it say there was a cost. As soon as I pressed to load it it said payment processed!!!.Cggreen21Version: 3.6.0

SneakyThis app sucks. Also very sneaky subscription renewal. Beware if you download the trial chances are you will be charged anyway..SarDoesHairVersion: 3.6.0

Rip Off $$$I paid for a lifetime subscription and they still want to charge you $30 a season to keep the app up to date. There are many other better plant apps out there that are a lot better and a lot cheaper. Total money grab. I received a response and they totally just ignore the issue. Horrible app and customer service..Gunner197725Version: 3.6.0

App not openingPurchased in app add in’s. App will not open and is stuck on main screen. Spent $69 USD and doesn’t work. I am requesting a refund. I’ve deleted the App and added it again and it’s still not working. Very disappointed..TLR1973Version: 3.5.0

RefundI am getting a refund from this service. I bought a lifetime account for this program, as I really want to care for the plants I have. This app can’t identify the plants I have. I am disappointed with this purchase..CicinotouchVersion: 3.5.0

How is this rated so high.It identified my dracaena as a tulip, my aloe as a jade, and my Christmas cactus as a nerve plant 🤦🏼‍♂️.Scotty027SSVersion: 3.4.0

Doesn’t workI was walking around the plant for 5 minutes and it didn’t read anything! Kept telling me to keep scanning..NicepersojVersion: 3.2.3

UselessDon’t even try.CStatsVersion: 3.2.3

BEWAREBe aware that a lifetime subscription doesn’t mean you don’t still get charged for some features. Bought it with the confidence that I’d be able to get help when I needed it (the only reason I got the app in the first place?) only to learn afterwards that they want you to pay a separate fee to be able to do that. Bunch of scammers. I’ve found much better apps that actually give you help. If you feel like burning money to keep a list of plants with a schedule you could do in your phone, then by all means….AnnoyedddddVersion: 3.2.3

Not worth the $$$$Paid for a lifetime subscription, scanning isn’t accurate and you have to pay each time you want to diagnose a problem. So not with it! And $27.99 per diagnosis is ridiculous considering you pay $80 for the app! So sorry I paid for it 😞 Buyer Beware.Mdw 12Version: 3.2.3

Not a single free feature in this appJust market your app as a paid app and don’t waste people’s time..MjpstephensonVersion: 3.2.3

Get out of subscriptionI would like to remove my subscription but can't find out how to do it.Hiwell doneVersion: 3.2.3

Not sure yet!So I have had the app for maybe a minute, it can’t identify a ——kin thing and its asked me to write this review twice already…. So, not great so far!.2evinceVersion: 3.2.3

WhatSeems like it isn’t what I expected.420alicrVersion: 3.2.3

Not good at identifying plantsIt’s a sunflower not a fig plant..Pagez55Version: 3.2.2

StrangelyBefore i bought it, the application worked pretty good, but right after i spend 80$ on it, it keep crashing 😢... i just hope it get better soon.. because i was really looking forward and not just wasted my money for absolutely nothing... please fix it.AkizamiVersion: 3.1.2

Not accurateScanning the same pont multiple times yield different results. Not reliable. Was charged after cancelling ans charged twice for some reason. Seems more of a scam than took..AcloghesyVersion: 3.0.0

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