OnX Backcountry Snow/Trail GPS Customer ServiceOnXmaps, Inc.

OnX Backcountry Snow/Trail GPS Customer Service

  1. OnX Backcountry Snow/Trail GPS Customer Service
  2. OnX Backcountry Snow/Trail GPS App Comments & Reviews (2024)
  3. OnX Backcountry Snow/Trail GPS iPhone Images
  4. OnX Backcountry Snow/Trail GPS iPad Images

Meet the ultimate GPS mapping app for your outdoor pursuits. onX Backcountry lets you easily find the trails you're looking for—whether you’re seeking out new ski lines or trails to hike. Once you make a plan, bring it all out there with you by downloading an offline map to navigate when out of cell service.

▶Discover New Adventures With Comprehensive Trail and Ski Line Information
Whether you’re looking to go for a ski tour, hike, run, mountain bike, or backpacking trip, we’ve got you covered. With over 650,000 miles of trails and 4,000+ ski routes, you’ll be able to discover trails near you.

▶Prep Better For Your Outings With Powerful Planning Tools
We adventure in three dimensions, your planning should reflect that. With a 3D map you can visualize terrain, scout lines, and plan for hazards before you hit the trail. See recent conditions with reports from other trail users, and get winter snowpack info from SNOTEL stations and regional avalanche forecasts right in the app. Build custom routes seamlessly with snap-to-trail functionality, and drop Waypoints to leave notes on key points. Use Slope Angle, Slope Aspect, Trail Slope, and Wildfire Layers to plan in more granular detail.

▶Navigate Without Cell Coverage
Save Offline Maps to bring your custom maps and adventure along when you're outside cell coverage on the trail. With the onX Backcountry App, you turn your phone into a handheld GPS device using your phone's internal GPS. Navigate offline by following the blue dot to always know how to get home–wherever home is that night. Leave a breadcrumb trail with Tracker to see where you’ve been and measure your speed, distance, and elevation gain.

▶The Best Maps, Period.
With map data sourced from USFS, BLM, and NPS, our color-coded basemap helps you easily find what you’re looking for. Scout the landscape and visualize terrain by viewing your maps in 3D, topo, satellite imagery, or a hybrid. Elite users also get access to private landowner data and recent satellite imagery to go into the field even more informed.

▶ PREMIUM AND ELITE BACKCOUNTRY APP FEATURES:

▶650,000+ miles of trails for running, hiking, backpacking, and mountain biking
▶4,000+ backcountry ski lines with guidebook descriptions from local experts
▶Avalanche forecasts for the U.S. and Canada
▶Recent snowfall information and historic trends via SNOTEL data
▶Snap-to route builder to plan trips and see distance and elevation gain in seconds
▶Save unlimited Offline Maps for offline navigation without cell service
▶Mark points along your route with photo Waypoints to plan and share your adventures.
▶Track your trips (location, speed, distance, and elevation) to know where you came from, how to get back, and share your adventure with friends.
▶ Localized weather conditions and 7-day weather forecasts
▶24K topographic maps and 3D maps for the entire U.S.
▶Private Land Layer-ELITE ONLY: Nationwide private property maps and land boundaries, ownership information, and acreage
▶Recent Imagery-ELITE ONLY: Detailed satellite imagery from the past two weeks lets you see near real time conditions
▶985 million acres of Public Land across the U.S.
▶550,000 Recreation Icons for points of interest including:
▶Hiking and biking trail heads
▶Backcountry cabins and lookouts
▶Swimming and fishing access
▶Designated campgrounds, and dispersed camping areas


▶ Free Trial
While the onX Backcountry App and many of its features are free, you’ll start a free Premium or Elite trial when you install the App. This allows you to try many of our best features, like 3D maps, unlimited offline downloads, trail data, and guidebook ski lines. After the first seven days, you’ll still have access to beautiful topographic and satellite maps, weather, and more.

▶ FEEDBACK
If you have any trouble or have an idea on what you’d like to see in the app next, please contact us at [email protected]. We’d love to hear from you.

OnX Backcountry Snow/Trail GPS App Comments & Reviews

OnX Backcountry Snow/Trail GPS Positive Reviews

Best Navigation App!!!I purchased other nav apps before, and a few were decent, but there wasn’t one that pulled together all the features I love like this one! But the best part of onX Backcountry is the customer service. A couple weeks ago my iPhone battery was dying. The Apple store swapped it out. I backed up my phone, but, of course, none of the passwords back up. I was locked out of my accounts. I went to reset my password but my linked email account was locked and I couldn’t get in. I sent a help request to the onX Backcountry help desk and it was only minutes before they responded, changed my email to my back up account, and sent me a temp password. Start to finish…only a few minutes and I was rucking on! There are no other companies I deal with that have a response time like that! None! The sense of urgency is understood! If you’re debating purchasing this app, hesitate no more! Awesome features, emails with hints and tips to get max usage, and a top-notch help desk if anything goes wrong! Professional from start to finish. I know I’ll be renewing when the time comes because this is a company I can rely on! Run your own race. Hike your own hike. Live your own life. Backroads Buck.Version: 22.21.1

This app saved my toes!Tried this out when backpacking Big Bend for the first time. Ended up getting snowed into a mountaintop campsite with a historic amount of snow. This app gave us the confidence we were going the right way to return to the base when we couldn’t see any trail or tracks at all and needed to get down in time to prevent frostbite. The tracking works remarkably well and the UI is fairly intuitive. Also seeing the difficulty gradient along the trails is very useful for planning and decision making. My only suggestion would be to make it easier to access and view stats on previously tracked hikes. The only way I could find to access them was by tapping on the path on the map, but sometimes I had hiked the same segment many times making this an imprecise way to find precious data..Version: 20.50.0

Flashy, some novelty, inaccurate elevationsI purchased at a promo rate but I’m not certain about it. I have some other apps that I consider easier to use and more reliable. The routing tools seem interesting and the new climbing mode is great. My sense is this is geared towards snow more than anything. Where I’m struggling the most is with the up and down elevations on hikes. For most of the hikes I’m interested in the numbers are way off by a thousand feet or more. So I end up consulting all my other apps because I don’t trust the data in OnX. This ends up wasting time. Finally I don’t believe the app has enough community usage for trail reports to be useful. Would love to have these reports for MTB but it’s just not there. The trails are a bit hard to select and navigate as well. Surprising because I use all the adventure project apps and the data is better and they are easier to use. Also owned by OnX..Version: 23.49.1

Solid Foundation, Some Details Need ImprovementThis winter I started using the paid version of onX Backcountry for backcountry skiing in Northern Colorado. I’m a competent user of Gaia Pro an Cal Topo, but the addition of the Beacon Guidebooks database was a plus in onX Backcountry. The map layers are solid, and given that you can select from several useful layer plus 2D and 3D is a plus. The buttons for tracking, waypoint marking, and folders are easy to find. The customer service is solid, the two bugs I reported were addressed promptly this last six months. The “Master Class” zoom presentations are great and I sign up for most of them. One minor tweak I’d like to see: The tracking feature doesn’t offer details such as “moving speed”, “stopped time”, “max speed”, etc. There is only a field that says “speed”, which, of course, begs the question. “What does this value actually mean?”. Gaia offers all those other fields which give a substantially fuller picture. Otherwise I’m pretty happy with onX and will continue to use it and figure out how to maximize the features..Version: 22.49.0

Love On X! One problem though…I have been using On X for a couple years now - mostly the “Hunt” version of the app. Very simple to use and helpful in the outdoors. I primarily would use Hunt all year long, across all of my outdoor activities. This winter, as my On X Hunt subscription was expiring, I decided to switch over to Backcountry. I liked the idea of more winter-specific features like slope-aspect and avalanche forecast. It is very smooth and similar to Hunt, and I like it. However, I have one major complaint - data does not transfer from Hunt to Backcountry at all. This means any waypoints or tracks in one app does not apply to the other. For me, that stinks! During the summer months, I may use Hunt to mark a place that would be awesome to ski in the winter. I might track a certain route to a summit in the summer that might prove useful in the winter. Yet, I have no record of that in the Backcountry version. Plus, there are some features in Hunt that simply are not there in Backcountry, such as certain map layers or filters. Then again, Backcountry has other features that I wish were in Hunt. I love On X, but if you want one for all year and all activities, get Hunt and don’t switch from app to app. Keep it simple..Version: 22.49.0

Mapping and tracking system is the same great but still could use some improvementOverall I like the app. I have been using onX hunt for a few years and love it so I decided to give onX backcountry a try. While using the app in the field it’s easy to use and very reliable. With that said there are a few improvements I’d like to see… I would like the search feature to have some filtering based on difficulty, length, etc as of now the search feature is a little frustrating at times. I can’t seem to access some of the same map layers that onX hunt has. Lastly I wish you were able to toggle on and off interaction between the onX hunt app and the onX backcountry app (at the very least sharing waypoints). All things considered though I’m still enjoying this app so far.Version: 21.33.1

Nice appGot this app as my friends all have it and I wanted to be able to have maps available and track my hikes. So far it seems easy to use and navigate. The tutorial videos available are easy to follow and just the right length. I was able to use the app no problem after watching them. Had to contact customer service about a minor issue and got a prompt reply and answer the next day. Very responsive I feel and they seemed concerned about my issue. Recommend this app to anyone who wants to enjoy their outside activities more. Look forward to using it during ski season too..Version: 23.37.1

Great app, replaces my use of other appsI have tried several apps for backcountry exploring- Gaia, Avenza etc, this is the handiest so far as it has excellent base maps with property boundaries! Living out west in a rural areas it’s crucial to know what is public and what is private. It’s the sole reason I bought this. Offline maps work great, the different sport options are fun (have only used snow shoeing so far) and the tracking and waypoint creation is easy. Only down side is it drains phone battery fast, but so do the equivalent apps. Always need to bring a back up. OnX was the go to for hunters I know and I love that there is an app for non-hunters as well..Version: 22.5.0

Exceptional Trail App and 4WD Trail AppI used this app for the first time in the Sierras. We four-wheel drove about 25 miles in and camped. The next day we hiked on a trail and then off trail to thunder and lightning lake. The app was very helpful and useful in getting us back and finding the trail. Half of our hike was off trail, so being able to follow, my steps was very helpful. It even worked when I turn the phone off because my battery was low. When I turn the phone back on again, the App was still tracking me, which was quite impressive..Version: 24.3.0

Best App, But Needs More Development.Love this app for setting waypoints and making my own hike I can enjoy. In California, knowing property boundaries are as important as the hike itself. There needs to be more preset hikes or the app needs to be more intuitive so that searching for hikes when not on my home area is not cumbersome. Overall, this app can and I think will be better than other hiking apps out there. If it expands its preset hikes on the app and makes it easier to find a more diverse array of hikes, then it will be the best app offered!.Version: 21.13.0

Kinda brutal to useI don’t seem to be finding much when trying to finding lines with this service. When switching from trail to snow mode and then selecting my activity, backcountry trail maps only show up sometimes. Plus, there’s a very limited amount of trails actually there. I’ve found better luck using Powder Project’s website when trying to find skin-tracks. Not a bad app, just very difficult to use snow mode. If there could be a wider selection of trails for backcountry skiers would be a great app. And a mode to hide all the hiking trails. Don’t really need them when everything’s covered in snow and I’m trying to find skin-tracks..Version: 21.15.0

Great app! i’d like to offer some constructive criticismReally liking features and function. My critique has to do with the user interface. it wastes a lot of space. font on the route name is too big, i want to be able to choose how large the elevation profile is. i find that the info panel on ipad has a large blank white dead space which could be used to see the map better, same with the iphone app, maybe more options for screen layout, shrink the font size… anything that helps the ios app have a more efficient use of the screen. Other than these user interface things, it works fantastic..Version: 23.23.1

Great AppVery pleased with the app. I tried the free version on a hike that I mapped in advance and saved offline. We had no cell signal on the hike but the offline map allowed us to track our hike perfectly. I really like all the waypoint options. I upgraded to the premium version. What you get for the money is a value! Best app for hiking that I’ve used. I called customer service when I started using with some questions. Grace from OnX was really good and took the time to answer all my questions..Version: 23.35.0

Truly fantastic app and great support teamNot only is the app full of super useful features. Its user interface is clean, responsive, and very well organized. To top it off ONX support is top notch. If you’re a subscriber, and you’re stuck or have questions there is an easy way to get in touch with the support team; you get to speak to a real person who can walk you through your issues/questions. Finally it’s super reasonably priced. What’s not to love..Version: 24.7.0

Great appThis is a full featured app with a terrific UI. I believe it is the best app for backcountry adventures compared to the other two apps I have used; Maps 3D Pro and Gaia. I do wish they would just combine all the features of their backcountry, hunting and off-road apps into one app and offer a subscription for it. Their UI filters allow you to add or subtract information as needed dependent on your activity so as to keep overlay clutter to minimum. I’m guessing that maximizing revenue streams keeps them from putting out the one complete outdoor adventure app..Version: 23.21.0

A Must Have Tool.All of my OnX apps are amazing and are an essential tool in my pack. There are updates often so they are always accurate. The tools like the offline maps work great and give you a piece of mind when you’re way out there on the trail. Tracker is great to log your activity. You can set up your hike before you go out to determine distance and elevation gains so that you can plan your hike before you get on the trail. I highly recommend..Version: 23.23.0

I am a huge fan!This app rocks! I used it everyday on my 9 day canoe wilderness trip to the BWCA in Northern MN. With no cell service, the offline maps gave me everything I needed. While the other boat used a paper map and had to figure out where they were, I had a more detailed map that showed me where I was and where I needed to go. The waypoint and trail making feature was sweet as well. Highly recommend for anyone venturing outdoors..Version: 21.23.0

Help please?Onx icon whited out yesterday and I’ve been unable to open the app 2 days. I went to appstore to ck for update and there is an update and my iPhone software version (iphone 6) is incompatible. I checked my phone for updates, it’s up to date; ckd apple website and ios 13 is not available for my phone. I need a link to download the version onx i just had before update please. I love this mapping software. It’s best for trails hands down!! Please help. Star rating based on the app just abruptly quitting without me updating or anything and icon turning white..Version: 21.27.0

Awesome!Such a good app! Has so many tools and a really easy to use interface. My only critique is that it lacks the ability to give slope angle statistics for backcountry skiing and avalanche evaluation like CalTopo does on a track that you’ve made. The slope angle shading is also inaccurate and I’ve heard that that’s a bug and they’re working on it. I would imagine that by next ski season they will have developed this feature though! I think pretty soon this will be the ultimate do it all backcountry app..Version: 23.3.0

Best app out thereUser friendly, loads of info, and all around a great tool for any sort of backcountry. I’m a ski patroller, wildland firefighter, and volunteer county search and rescue. I use onx religiously for backcountry rescues, planning uphill and downhill ski routes, marking important locations while fighting fires, and even finding fun hikes with the girlfriend. 10/10 would recommend onx to anyone needing a great easy to use all around backcountry tool..Version: 23.45.1

Serviceable appI typically used AllTrails, but onX offers better options for planning out trips on waterways. Worked excellently for pre-planning my summer kayak trips. Although the automatic follow route option when drawing out your own route doesn’t work, so it is more tedious because you must place the points very close for it to follow your desired water route. No big deal though. Still grateful to have this app as another pivotal exploration tool at my disposal..Version: 23.45.1

Good for basic travelI have really only used this for skiing and mountaineering. Route making tool works well and 90% of trails appear on the map. Being able to see the current local avalanche forecast is great, and the slope angle tool layering is perfect. Being able to save maps for offline use is probably the most useful part. Having a pan, tilt, and rotate tool would be helpful but overall it works well for most backcountry ski planning. Updated winter imagery would be helpful, the current imagery is 5-10 years old. The ability to toggle between winter and summer imagery in the ski mode would be helpful for identifying recent avalanche paths as well. Overall a pretty useful app that makes backcountry ski touring and mountaineering trips easier to plan and safer overall..Version: 23.7.0

Planning made easy!This is the most functional app I’ve ever used for planning backcountry tours. The tools and downloadable maps along with a tracking feature lets you adjust on the fly to conditions and safety. It’s worth the money and with Beacon Guidebooks being implemented, it will give more options for tours and hopefully spread out the crowds to ensure everyone has enjoyment of a tour in the mountains!.Version: 22.47.0

Love this appIt works great for me. I love the option to use it on my desktop which makes it easy for me to find new places to explore. It’s a great app for the price. I’m not sure how they do it but I was so happy with the telephone help and support I got from LANCE. An actual human that speaks English. I felt like I was talking with a friend I just can’t express how important customer service is and they have it..Version: 23.39.0

Find the wayI got this app to help me find new hiking trails, but it offers sooo much more than what I was initially looking for. It has been a great aid to hiking! I’ve had to suspend my adventuring for a short time and so I’ve temporarily dropped my membership. OnX makes that very easy. But as soon as I’m able to hit the trail again the first thing I’ll do is re-subscribe..Version: 23.45.1

Great app, but..Could you please add a ‘save hike’ feature? Some way to save hikes that you frequent or lists of potential hikes you want to hit up in the future etc? Would be so useful. I’ve been planning some hikes with a fickle friend and I have to keep using the search function over and over, whereas it would be great to find a handful of hikes that suit his ability, put them in a list and review with him - for example.Version: 23.35.0

Average app; little unique featuresThis app is not worth the annual price tag. Maybe, if it were a one time fee. I purchased this app to explore ski tour routes, and I was hoping it would be unique in mapping clear winter time access locations, with popular touring destination routes. Instead, this map is an average topo/satellite map, with a few hard-to-decipher routes thrown here and there. Very limited. Will not purchase in a following year (I can do way more with a combo of free Gaia and CalTopo)..Version: 23.49.0

A GemGof a mapping app for hikers and campers. Multiple other mapping apps out there charge the same (or more) yearly subscription for access to useless mapsb. and layers. Open up OnX Backcountry and BOOM- trails, state campsites, canoe runs, launches, parking areas, forest boundaries etc., etc., etc, are all already on your screen without having to slap on useless layers hu or download other digital maps. Excellent job, OnX. the m.Version: 21.19.0

My favorite map appI’ve tried many different types of app for hiking. I like to get off of the trail and rarely have service when I’m in these areas. The downloaded maps are easy to save and work great. The transition is sometimes so smooth I’ll check to see if I actually have service. I highly recommend this app 👍👍.Version: 22.43.0

Great app for hiking!Great app for finding local trails for hiking, including a *really slick* 3D map view that shows elevation by overlaying the map image on a 3D frame. The “land types” help you see public vs. restricted access areas and the weather feature assists with both planning and current conditions. I can’t wait until they expand it a bit for trail running and MTB..Version: 22.7.0

Helped keep me on trackRecently did the Lost Coast Trail in Northern California. I used On X Backcountry as my main mapping guide. It was flawless. I was able to pause my trip during breaks and even if I closed the app down, it held my place and prompted me to restart the navigation. Was afraid it was going to be difficult to use, but it was pretty straightforward..Version: 23.45.0

Hands-Down the Best App for HikingI’m an avid hiker who likes to explore off-trail in national forests. I’ve tried about every hiking app out there and was so grateful to finally find OnX Backcountry. I love planning trips using the web interface and then syncing to my app and using offline maps when I’m out of service range. Keep up the great work!.Version: 24.5.1

It's OKThe App is difficult to navigate and map zoom features are often jumpy and makes it harder to use. The snow icons don't respond to taps unless you zoom way in on the icon and sometimes it jumps to a completely different location in the app. Once I am able to open the info panel, it'd be great to see a forecast for the area. A map to or directions to feature would be good to add when selecting an area of the map..Version: 23.41.0

Issue resolvedI had an issue with using some features of the app after a renewal. A 5 minute call to the help desk number resolved iit quickly and painlessly. I use this app nearly every weekend so it was sort of a big deal for me. No fuss, no problem to get it fixed. Very pleased with the app and the support provided..Version: 23.41.0

The best app I’ve found so farSeriously, this is the most intuitive hiking/outdoors app I’ve found (and I’ve tried them all). All the information you need to plan a hike or long trail run is there, and the offline maps are actually reliable! Can’t wait to see what OnX has in store for the future..Version: 21.11.0

Not There YetFor an app that takes payment, it lakes polish. A lot of features are still unavailable, and for some reason descriptions get cut off and can’t be fully read (no amoubt of tapping expands it). Ski reports rely on users and currently there appear to be few as no reports can be found anywhere in the Front Range. Needs supports and work asap to justify cost otherwise might as well just use Caltopo.Version: 24.1.0

Best tool for Outdoor enthusiasts!!Whether you are planning a snow show adventure, looking for local hot springs, or renting a lookout tower for a night, this app will not only lead you in the right direction, but it will tell what weather to expect and show you all the details you might need to start your adventure. I highly recommend it!.Version: 20.48.0

Great productAll the functionality and insights are amazing. Offline mode. Route tracking. Slope angle. So much more. Makes me feel more prepared and safer for when I go into the backcountry. Just wish they had more trails built into their system. Overall very satisfied for the price..Version: 23.49.1

Everything you want to knowLove this app. It has all the info I’m looking for to plan the things I want to do. So worth it. Just downloaded this after being a loyal lover of onX hunt for years (I’m actually not a hunter, but use the app more than any other app I have). Just get it. You’ll love it..Version: 23.49.0

Prompt reply by knowledgeable staffWhen my backcountry app wouldn’t load I reached out to customer service and they replied the following morning (I made the query on a Sunday) and were both helpful and knowledgeable when I had further questions about future app development..Version: 23.29.0

Best one yetI like all the features. I use the App for animal tracking and gives me a good map on my iPad while I’m in the field, as well as my position. I can measure distances, like from where a deer kill was found to where a mountain lion left scat. It helps put the big picture of animal behavior in perspective..Version: 22.15.0

Directions to Trail HeadThis app is already far better than any of the other trail apps! Unless I’m missing something, the only thing that seems to be missing is the ability to get directions (or link to Maps/Google Maps) to the trailhead from your current location..Version: 22.41.0

So helpful!I just got back from a coastal backpacking trip. I used OnX for the first time. It was extremely helpful. I could see where I was able to get water throughout my 3 day trip. And it was consistent with tracking me, even offline. Thank you! I love maps!.Version: 23.29.0

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OnX Backcountry Snow/Trail GPS iPhone Images
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