Check out our awesome features like Workouts, exercise videos, and progress tracking for in and out of the gym!
Key Features:
Digital Barcode: Check into your club with just your phone! That means no more excuses about leaving your card at home.
PF Workouts: Whether it's your first time in the gym, or you just want to try something new, these sessions will help you make the most out of your workout.
Workout Tracking: Every moment matters, whether you set a new personal best, or took a stroll on the treadmill. Track your activity, and watch those minutes add up.
Book Classes: Book free fitness training sessions with Planet Fitness trainers.
Download the Planet Fitness app today - You got this!
You can sync this app with Apple Health App. If you enable this connection, any workout in the Health app with automatically be added to your Activity Calendar.
Planet Fitness Australia Negative Reviews
App is garbageSomehow my old membership from two years ago wasn’t reactivated so now I have two accounts. I can log in to either account on the website fine since they have different usernames but they have the same email. Why they created a new account is beyond me. But since the app uses email it won’t log into either account, I tried making both accounts having the same and different passwords, neither attempt worked. The fun part is the website help desk has you contact the store, the store replies use the support link at the bottom of the app, that doesn’t exist, clicking the app support from Apple store takes you to “virtuagym” link that no longer exists, the gym is fine but the support on the app and non existent headquarters customer service support is a joke. Is there no quality control on your app and links? Your help page points to non existent pages and links. Only leaving this review in the hopes someone that can resolve this will actually contact me..Brian23498765Version: 9.7.0
App will not sync with my emailWas told by my club will have to get the app to check in for the digital scan. I have not been in the gym for a long time and lost my tag for checkin. This Covid thing has really backlogged my comfort, to start coming in to the gym. Now I have this app telling me, it can’t activate my digital membership. Doesn’t recognize my email (although I still get email from PF) or something wrong with my internet connection. Everything else works well…have rebooted my phone along with reinstalling the app. So disappointed!.KatM80Version: 9.6.1
It’s 2022 and their payment system is from 1990I just moved to Utah and I had to start at a new gym. The staff was rude and tersely directed me to download this app. I fill out all my personal info to find out in order to sign up it needs my checking AND credit card info. No problem I have both Annnd servers are busy. Annnd I got double charged let me send an email. Servers are busy. I can’t get into the gym with my new card because apparently I signed up when guess what? The servers are busy..Sam Pear123Version: 9.9.1
Login failureWhen I try to get into the app through its login screen, even though the credentials are correct it says “ no good. “
Now, if I should go through the App Store, and tap on the , “open” button it opens the app, and I am logged in.
I’ve tried uninstalling, clearing cache but it’s all a dead end.
I’d like this fixed but I’ll settle for the round about way I’ve found..StyoroiVersion: 10.0.7
Can’t activate my my new profileI just joined and trying to set everything up but can’t activate my account. It keeps popping up with an internet syncing error and to check my wifi but my wifi signal is strong. Tried deleting the app and re download it again but still no luck. Don’t know what to do at this point..MayoradamwestVersion: 9.7.0
Doesn’t workTried to log in and it said my password wasn’t correct. So I requested to change my password (through the app). Never got an email so I requested through a browser. Changed my password. Went to login on the app again. Didn’t work. Went to login through the browser and was fine..Cw555555Version: 9.9.1
Need to fixThis is app is giving me problems. I go online and change my password but when I try to log in on the app it’s doesn’t let me sign in. Then I try to reset my password but the email never sent to me to reset my password.MzsugaplumVersion: 10.0.7
Can’t activate my account.I was with PF a few years ago and found the app to work well. I rejoined and now it won’t let me activate my account. The folks at the gym were helpful but ultimately it wasn’t working.
It’s a pain to call customer service to see if the issue is related to having a previous account..A few problems...Version: 9.9.1
App won’t openI downloaded the app, went to the gym and joined, filled in all info after joining and the app won’t open on my iPhone SE fen 2. Manager at gym said to just keep trying. I cannot understand how a gym of this nationwide status can have an app this bad. The gym itself is great, I really enjoy going but I have to manually check in..WVchuck211Version: 9.9.1
Can’t log inI’m not able to log into my account on my app. I can log in just fine on a computer but every time I try on the app. I get a user information does not match or please check your internet. I need help..FormeekaVersion: 10.0.7
Bought a new phone can’t log inI have requested an email be sent more than ten times now to reset my password even though I’m sure I’m using the correct information since I’m still able to log in on my old phone..Password email resetVersion: 10.0.7
No more Tabs???!They say they want no contact when entering - however they give out tabs anymore so I have to say my telephone number every time I go. It holds up the line and sometimes U have to say the number 3-4 times because I do not want others to hear me. But…. They do anyway..Thedarkwolf04Version: 9.6.1
I can’t use the app anymore!I had to delete the app and download it again, and since then I cannot log in, and I’ve tried EVERYTHING to be able to reset my password but the emails just will not come through. This app is pretty useless now!.FuriousAndFrustratedVersion: 9.9.1
Such a waste of time!I’ve tried 12 times to reset my password. I’ve asked for help 6 times and each time was told that they can’t help me. I’m still not logged into the app. I’m supposed to have the app to let my friend in with me. I’m so tired to trying to get it to work!.BesmallwoodVersion: 9.7.0
LoginI’ve tried multiple times to sign in and
also to get a new password. The staff at my home center are unable to assist me
In asking for a new password the email does
come through nor does it appear in my
spam folder. Help.Jeff. BarkleyVersion: 9.6.1
Usually works well but don’t try to change passwordsEverything works fine but trying to change password doesn’t work well. It won’t send you emails or accept known password..StupidreviewiscrapVersion: 10.0.7
Zero stars actually .These annoying teenagers get to go in free for almost 4 months . Flooding up the machines while sitting on the machines playing with their phones and not working out causing me to have a zero productive workout . Canceling my membership today.PolymorphVersion: 10.0.7
App doesn’t work, can’t log inI’ve been a member of the local PF for about a month and the app says it doesn’t recognize my email though I get email and texts from PF. Local reps tried but can’t resolve the issue..Brodd_15Version: 9.3.0
Will not accept my accountI have my account open on my computer, but the app will not accept my log in, I tried to “activate” no luck..Bookman334Version: 9.6.1
😡I can never get into the app so I have to reset my password and then it takes forever to get the email with the link to change it. 😡.XohugVersion: 9.6.1
Doesn’t workShame! After all these one star reviews you would think they hire someone to fix it. Ehh , you can just get Purple from frustration..Nomadic5*Version: 10.0.7
This App is obsoleteAnd maybe everybody but me knows this but don’t use this one it will just cause you a world of trouble Do the one up above it is the current one they should remove this.Dianathegreat13Version: 9.5.0
Impossible to accessI’m giving this app one star, because I have been unable to login for over a month..Mizz ATMVersion: 9.9.1
Unable to loginUnable to login app even though my email address has been verified. I am a new member. Poor tech support. Disappointed..Corin123456Version: 9.8.0
Reset passwordI have asked three time to rest my password and has not received a response. I checked trash and spam no response..ShopperNicoleVersion: 9.9.1
Can not log inI have tried wrest password and I don’t even receive the email.
Frustrating..MesnaplifeVersion: 9.3.0
Online issues: Online sign in is terrible. Can’t access my accountOnline sign in is.Flintboi52Version: 9.3.0
Can’t log inI was never able to create an account. So I could not use the facility.Pena5304Version: 10.0.7
Can’t log inI’m a new client and cannot activate the app. Not sure how I’m supposed to use my membership if this is not accessible?.KiieraaVersion: 9.7.0
Login issuesI downloaded the new app and it won’t let me log in.HuhbatVersion: 10.0.7
Does not workUnable to get this to recognize my account. Numerous attempts. Waste of time.NidjuctsVersion: 9.3.0
Impossible to navigateI find this app impossible to use..PpimpinjimVersion: 9.8.0
LoginLost my tag and forgot my login password. Won’t send the email to reset..Grace455Version: 9.7.0
Wont workLike others cannot sign in.Mjp1305Version: 9.3.0
PasswordWon’t let me login and it won’t send me an email to changg Gm e my password.Vicky.2971Version: 9.7.0
App is garbageCannot log in. Cannot get help with app on the app site..Zzzzz111133344Version: 10.0.7
Won’t let me sign InDoesn’t work.HAPPY😁😆Version: 9.7.0
Absolute garbageCan’t login, created multiple accounts AVOID AVOID AVOID AVOID.BortalismacintireVersion: 10.0.7
Non responsive appNew client and the app doesn’t work 💁🏽♀️.@holliewoodVersion: 9.3.0
LoginWon’t let me login.Cwrohmc9008Version: 9.7.0
Won’t workIt’s too bad.Big baller25Version: 10.0.7
Can’t synchCan’t.MethodTranVersion: 9.8.0
Aplicación inservibleLa aplicación no funciona para nada.Ni apodo pongoVersion: 10.0.7
Can’t loginI have an active Planet Fitness account and can login through the .com website but the app says I do not have an active account..JustmeCGVersion: 10.0.7
Locked outI switched to another phone and have asked for a reset code to my email.. it never comes so I can’t even work out.GeorgiaPeach1980Version: 10.0.7
Change the name For takeout the app on iPhone and android in United StatesI literally struggling because you were first to downloadWhen I search up “planet fitness” So I’m new I downloadI’m putting in my password my Gmail and I reseted my password 3 times when I realized this “Planet fitness Australia” not Planet fitness regular Planet fitness app I’m piss rIshtar now.Jsaldana15Version: 9.9.1
TaraI got a new cell phone I downloaded the app and it will not give me access at all! It’s even telling me that my email address is invalid so I can’t receive a code to reset my password.Is top Mc soVersion: 9.7.0
ACan’t even log in ... been a member for a while and it states is cannot recognize my information . This is ridiculou. Paying the full amount so they don’t even let me in at a different location because I don’t have the app with the bar code !waste of my money ..QuueenbrVersion: 9.3.0
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